Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Mark Campbell

Was misled by the company representative to obtain my service from ADT.

4 months ago

Reply from Brinks Home Security

Hello Mark, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and contact info, and we will reach out to you. Thank you. -Paul H.

Aug. 5th, 2025

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lee f williams

dislikes the list is to long for this small space.

4 months ago

Reply from Brinks Home Security

Hello Lee, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Elliott Hughes

The service is bad just so bad I had to call back 4 times

4 months ago

Reply from Brinks Home Security

Hello Elliott, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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Verified Customer

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Linda Stetser

Couldn't talk to anyone when my alarm went off

5 years ago

Reply from Brinks Home Security

Linda, I am sorry to hear about your recent experience with us, you can call us at 833-274-6571 for any false alarms. Unfortunately I was not able to locate your account, if you could please send us your account information to Socialmedia@brinkshome.com, I would be more than happy to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Robbie Henry

I've been lied to, hung up on, and overcharged

5 years ago

Reply from Brinks Home Security

Robbie, sorry to hear about your recent experience with us. Thank you for reaching out and bringing this to our attention, I have located your account and will look further into this matter. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Peaches Las Vegas, NV

Big mistake. The yard sign is horrible. Nothing is good.

5 years ago

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Verified Customer

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Adam

Poor customer service. Inaccurate information

6 years ago

Reply from Brinks Home Security

Hi Adam, Thank you for your feedback. At Protect America we strive to handle each individual customer with special care and consideration. To address any questions you may have, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 5th, 2019

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Verified Customer

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Mary Etgen

Completely different equipment shipped than was promised by the representative.

6 years ago

Reply from Brinks Home Security

Hello Mary,
Thank you for reaching out to us regarding your equipment shipping. To better assist you, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

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Verified Customer

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Madison

Very unhappy with the recent price increase.

6 years ago

Reply from Brinks Home Security

Hey Madison - Thank you for your feedback. If you don't mind, could you please reply with the full name and address associated with your account? Once we know whom to contact, a member of our team will reach out to you to figure out why your monthly rate went up. Thank you in advance and we look forward to speaking with you!

May. 23rd, 2019

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Verified Customer

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Andrew Powder Springs, GA

The devices aren't designed for all window and door frames.

6 years ago

Reply from Brinks Home Security

Hey Andrew - Thank you for taking the time to leave some feedback. Please reply via 'private response' with the full name and address associated with your account, so that a team member can contact you and help guide you through the installation process. Thank you and we look forward to connecting!

Apr. 23rd, 2019

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Verified Customer

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Hoped for more

You can RARELY reach them when you need info

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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J Bill Wharton, TX

Much too expensive for a DIY installed securtiy system...

7 years ago

Reply from Brinks Home Security

Hey J, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Also, all of our equipment is preprogrammed by a security expert to match your unique specifications before shipping it, making it ready to use right out of the box. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 5th, 2018

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Verified Customer

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Taylor Wellton, AZ

Was never able to get the mobile app to work.

7 years ago

Reply from Brinks Home Security

Hey Taylor, we’re sorry to hear that you weren’t able to get our mobile app working. At Protect America we strive to provide cutting edge and seamless security equipment. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Bob Urbana, IL

Not easy to locate the access box and it hums all the time

7 years ago

Reply from Brinks Home Security

Hey Bob, we’re sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Disappointed Stockton, CA

Alarm never works right would have been better buying off Amazon

7 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having trouble with your alarm. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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UNHAPPY PAYING CUSTOMER!!!!! Los Angeles, CA

I AM VERY UNHAPPY WITH DISCONTINUING MONTHLY SYSTEM TESTING

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Ralph Corpus Christi, TX

equipment breakdowns and withdrawing offers

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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jerry blevins Wellington, KY

service need work for customer product sucks

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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David W. Lott Orange Park, FL

The call center is excellent. The equipment is fair.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carol Treese Woodway, TX

I've found Protect America's equipment and service unsatisfactory.

8 years ago

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royalyakdog Pueblo, CO

Their customer service is beyond terrible. Longs phone waits, cut-off calls, reps who don't know their job. Don't bother.

3 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding hold times and your experience with our representatives over the phone. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Aimee Edmonton, AB

This place has terrible customer service. Say many things to get you off the phone and don’t stand by products service or anything. Buyer be ware.

3 years ago

Reply from Brinks Home Security

Aimee, Thank you for your feedback, we are sorry to hear your
experience was less than 5-stars. Brinks Home takes all
complaints seriously, and we appreciate you bringing
this to our attention. Would you be willing to speak with
us about this issue so that we can ensure your feedback
is included in improvements to our customer service
policies and procedures? Please call us at 1-800-447-
9239 or email us at socialmedia@brinkshome.com at
your convenience to provide more details about your
experience. - Hector S.

Jan. 19th, 2022

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Jen Cousineau Wyoming, MI

I called to cancel my contact and was told it was 53 months!!!!!! That is 5 years!!! Way way way long! Wish that had been clearer in the beginning.

4 years ago

Reply from Brinks Home Security

Jen, we are sorry to hear that you want to cancel. At Brinks Home we never mean to make any request a difficult one. With that being said , we would like to look into this matter further. I was able to locate your account and I would be happy to reach out to you to resolve this matter. - Daniela S.

Apr. 26th, 2021

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Teresa N. Abston Conway, SC

Great service. Good at calling, if the alarm goes off.

4 years ago

Reply from Brinks Home Security

Teresa, your feedback means a lot to us. Thank you for letting us know about your experience. We aim for experiences like this. Let us know if you need anything else. - Daniela S.

Mar. 31st, 2021

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Jorge Mendez San Antonio, TX

been hang up twice in one one hour period, this of course is not the first time, as soon as I pay these guys off I'm going somewhere else.

5 years ago

Reply from Brinks Home Security

Jorge, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.

Sep. 22nd, 2020

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Victor Santos Horseheads, NY

System sucks got broken into panel broken an now the whole thing doesn't work so I'm paying for something that serves no purpose totally dissatisfied

5 years ago

Reply from Brinks Home Security

Hi Victor, Thank you for reaching out. We apologize for your experience and would like to answer any questions you might have about your system. Please reply via “Private Response” with the name and address associated with your account and a member of our Care team will reach out to you with assistance once we verify your customer information.

Jun. 1st, 2020

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Joel Walker Hendersonville, NC

It went very well. Very simple to setup and use.

5 years ago

Reply from Brinks Home Security

Hi Joel, Thank you for taking the time to leave a review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Sean curry Fishkill, NY

Worst company ever did business with. Had to report them to better business bureau. Terrible equipment and terrible service.

5 years ago

Reply from Brinks Home Security

Hi Sean, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Apr. 15th, 2020

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Gina Botello Torrance, CA

The installation was easy and the support was great.

5 years ago

Reply from Brinks Home Security

Hi Gina, Thank you for the review. We're happy to hear about your positive experience. Please let us know if we can help answer any other questions about your system.

Mar. 23rd, 2020

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Gardner Grand Junction, CO

Support team were professional and well trained, and very patient

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Erica Griggs

Easy. Great customer service. Great alarm pad

5 years ago

Reply from Brinks Home Security

Hi Erica, Thank you for the positive feedback! Please reach back out if you need further assistance.

Mar. 4th, 2020

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Keena Poole Lithia Springs, GA

Very easy set up..The tech walked us through everything!

5 years ago

Reply from Brinks Home Security

Hi Keena, We’re happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 4th, 2020

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Joshua M. Sayles Brownsville, OR

The process from start to finish went great!

5 years ago

Reply from Brinks Home Security

Hi Joshua, Thanks for reaching out! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 18th, 2020

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Sherri Benn New Braunfels, TX

Excellent, helpful, patient and professional

6 years ago

Reply from Brinks Home Security

Hi Sherri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Magda Groveland, FL

It went really good. Everything was working right away.

6 years ago

Reply from Brinks Home Security

Hi Magda, Thank you for the positive feedback. We’re happy to hear you’re enjoying your equipment. Please let us know if you need any further assistance.

Nov. 4th, 2019

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Moustapha Mbacke Louisville, KY

Great good company. They walked me through everything that I needed to know.

6 years ago

Reply from Brinks Home Security

Hi Moustapha,
We appreciate your positive feedback. We are glad that you've had an awesome experience. Please let us know if you need any further assistance.

Oct. 17th, 2019

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Amy

Very easy to install and user friendly!

6 years ago

Reply from Brinks Home Security

Hello Amy,
We greatly appreciate your feedback; we are glad that the DIY install process was simple and user- friendly. Please let us know if you need further assistance with your system.

Oct. 7th, 2019

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Rebecca Wilson Moss Point, MS

Awesome customer service from sales to setup!

6 years ago

Reply from Brinks Home Security

Thank you, Rebecca!

Aug. 1st, 2019

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Anonymous Shingle Springs, CA

Patient, friendly, knowledgeable, efficient.

6 years ago

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Penny Nolen

Professionalisms in dealing with prospective clients!

6 years ago

Reply from Brinks Home Security

You rock, Penny!

May. 29th, 2019

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Janie summers Sacramento, CA

Customer service representative was very helpful!

6 years ago

Reply from Brinks Home Security

Thanks Janie!

May. 14th, 2019

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Daniel East Stroudsburg, PA

good customer service. good deals on products. fair price.

6 years ago

Reply from Brinks Home Security

Thank you, Daniel!

May. 14th, 2019

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Gene Pattee Fresno, CA

They were able to answer all my questions and concerns

6 years ago

Reply from Brinks Home Security

Thank you, Gene!

May. 14th, 2019

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Martin Landry Norfolk, VA

Not a fan of aggressive sales tactics. Sales person was very good - he over sold the product and I had regrets.

6 years ago

Reply from Brinks Home Security

Hey Martin - We're sorry to hear about your less than superb experience with our sales team. We're not a big fan of aggressive sales tactics either. If you wish to share further feedback please reply with the full name and address associated with your account and we will have a team member reach out to you. Thank you again for taking the time to share your feedback.

May. 3rd, 2019

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Bob Wolff Camden, ME

they were responsive and a bit too aggressive. Monthly charge too high

6 years ago

Reply from Brinks Home Security

Thank you, Bob.

May. 3rd, 2019

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Robert Hinsen Lee's Summit, MO

Jack Has Been Great on "Set Up" Guidance"

6 years ago

Reply from Brinks Home Security

Right on!

May. 3rd, 2019

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Jerry Weissman Goodyear, AZ

Spoke to great person on phone with lots of information

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 18th, 2019

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Hao Pengshung

Great product, service, and simple installation process.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Lisa Hope Mills, NC

Great customer service understanding and patient

6 years ago

Reply from Brinks Home Security

Thank you, Lisa!

Apr. 5th, 2019

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GM Charlotte, NC

There 19.95 advertised charge was an extremely misleading item- it only covered monitoring on 1 door and 2 windows- ever see a house like that?

6 years ago

Reply from Brinks Home Security

Hello GM - Thank you for your feedback. I'm sorry to hear that you feel that our pricing is misleading. If you don't mind, could you please reply via 'private message' with your preferred phone number? A member of our team will then connect with you and figure out the best way to protect your expansive property.

Mar. 26th, 2019

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