Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Vstep Dallas, TX

Too many phone calls & texts!! I had to block the # & when I said I'd call, I kept getting calls & texts from another #.

8 years ago

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Vay Austin, TX

Easy Installation which saved me hundreds of dollars , great sales reps

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Judy Haning Minneapolis, MN

Impossible to cancel. I have been trying to cancel my service since January. Finally gave up and filed a complaint with the Minnesota attorney general's office.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Martha Buck

Great company! They really care about the security of their customers.

9 years ago

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Jamie Denison, TX

The service was wonderful will let all my friends know how great it is

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Umy Boonmarlart

Great customer service. You can tell they care about their work and their customer.

9 years ago

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Diamond Almoz

They respond right away if I call with a question or situation, the service techs are outstanding!

9 years ago

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Jeff Turbyfill

Excellent explanation of system and installation of the alarm. Very satisfied.

9 years ago

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Joe Gallo

Outstanding product exelent customer service keep up the great work.

9 years ago

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Jaden Paul

I had Brinks for years at my current house , awesome alarm and good customer service

2 years ago Edited July 1, 2024

Reply from Brinks Home Security

Jaden Paul, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Jul. 1st, 2024

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Floyd Gipson Springfield, IL

I am still trying to get my camera working. I will try calling again to see if I can get someone to come out to the house.

2 years ago

Reply from Brinks Home Security

Floyd Gipson, Thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Feb. 20th, 2024

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Michael Caslander Sunnyvale, CA

Ever since they took over from the previous company there has been no interruption or downward in quality.

2 years ago

Reply from Brinks Home Security

Michael Caslander, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Sep. 25th, 2023

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David Steelman New Orleans, LA

I enjoy the piece of mind of knowing my home is safe…superior service compared to the “competitors “

3 years ago

Reply from Brinks Home Security

Hi David! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 2nd, 2022

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Megan Weidle Akron, OH

They were the most expensive and didn't offer as many incentives as other companies did but still reputable and reliable

4 years ago

Reply from Brinks Home Security

Hi Megan. Thank you for your feedback. Brinks Home runs promotions regularly through email that you are more than welcome to take advantage of if they are available to you. You can make sure that we have your correct email address on file by logging in to your brinkshome.com account or by calling us at 800-447-9239. Thank you! -Jaime

May. 10th, 2022

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Brandon Holcombe Dallas, GA

Rapid response times and 24/7 monitoring gives you the reassurance that you need to be safe at home

4 years ago

Reply from Brinks Home Security

Brandon, we are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only
protect you, but also leaving us a review! - Hector S

Feb. 4th, 2022

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Samarra Miller Tampa, FL

Good price easy install and no complaints from my family and I easy to work. Good company to me

4 years ago Edited May 11, 2022

Reply from Brinks Home Security

Samarra, we are glad we are doing a great job! At Brinks Home we love to hear that the technician provided the best customer experience, and we are thankful that you shared this with us. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Oct. 29th, 2021

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Steve Pitman Largo, FL

Brinks reputation is as good as you hear,brinks is a good security company,service is great,equipment excellent

4 years ago

Reply from Brinks Home Security

Steve, thank you for taking the time to leave us this great review. It is wonderful to hear you like the quality of our systems. Here at Brinks Home, we strive to ensure the quality of our product is the best of the best. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Oct. 29th, 2021

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Mickey Wilson Sacramento, CA

We use Protect America for our home security, nothing makes my wife or I feel safer. Great company.

6 years ago

Reply from Brinks Home Security

Hi Mickey, Thank you for the positive review! We’re happy our security system is helping your family feel safe. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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SkylarPickens Gulfport, MS

The BEST!! No one is coming near my home without Protect America informing me! Simply amazing

6 years ago

Reply from Brinks Home Security

Hi Skylar, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 15th, 2020

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Leslie West Jordan, UT

I ended up switching to a different provider because they offered a setup that was a lot more asvanced and for a better price.

7 years ago Edited September 14, 2021

Reply from Brinks Home Security

Leslie, Oh no were are so sorry to hear that you parted ways with us. Nonetheless we would always be glad to have you back, I am sure our customer loyalty department would be happy to help. Thank you for taking the time to leave us this honest feedback, have a great day. -Jacob B

Aug. 29th, 2018

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Verified Customer

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Linda Stetser

Couldn't talk to anyone when my alarm went off

5 years ago

Reply from Brinks Home Security

Linda, I am sorry to hear about your recent experience with us, you can call us at 833-274-6571 for any false alarms. Unfortunately I was not able to locate your account, if you could please send us your account information to Socialmedia@brinkshome.com, I would be more than happy to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Robbie Henry

I've been lied to, hung up on, and overcharged

5 years ago

Reply from Brinks Home Security

Robbie, sorry to hear about your recent experience with us. Thank you for reaching out and bringing this to our attention, I have located your account and will look further into this matter. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Peaches Las Vegas, NV

Big mistake. The yard sign is horrible. Nothing is good.

6 years ago

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Verified Customer

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Adam

Poor customer service. Inaccurate information

6 years ago

Reply from Brinks Home Security

Hi Adam, Thank you for your feedback. At Protect America we strive to handle each individual customer with special care and consideration. To address any questions you may have, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 5th, 2019

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Verified Customer

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Mary Etgen

Completely different equipment shipped than was promised by the representative.

6 years ago

Reply from Brinks Home Security

Hello Mary,
Thank you for reaching out to us regarding your equipment shipping. To better assist you, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

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Verified Customer

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Madison

Very unhappy with the recent price increase.

7 years ago

Reply from Brinks Home Security

Hey Madison - Thank you for your feedback. If you don't mind, could you please reply with the full name and address associated with your account? Once we know whom to contact, a member of our team will reach out to you to figure out why your monthly rate went up. Thank you in advance and we look forward to speaking with you!

May. 23rd, 2019

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Verified Customer

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Andrew Powder Springs, GA

The devices aren't designed for all window and door frames.

7 years ago

Reply from Brinks Home Security

Hey Andrew - Thank you for taking the time to leave some feedback. Please reply via 'private response' with the full name and address associated with your account, so that a team member can contact you and help guide you through the installation process. Thank you and we look forward to connecting!

Apr. 23rd, 2019

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Verified Customer

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Hoped for more

You can RARELY reach them when you need info

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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J Bill Wharton, TX

Much too expensive for a DIY installed securtiy system...

7 years ago

Reply from Brinks Home Security

Hey J, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Also, all of our equipment is preprogrammed by a security expert to match your unique specifications before shipping it, making it ready to use right out of the box. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 5th, 2018

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Verified Customer

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Taylor Wellton, AZ

Was never able to get the mobile app to work.

7 years ago

Reply from Brinks Home Security

Hey Taylor, we’re sorry to hear that you weren’t able to get our mobile app working. At Protect America we strive to provide cutting edge and seamless security equipment. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Bob Urbana, IL

Not easy to locate the access box and it hums all the time

7 years ago

Reply from Brinks Home Security

Hey Bob, we’re sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Disappointed Stockton, CA

Alarm never works right would have been better buying off Amazon

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having trouble with your alarm. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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UNHAPPY PAYING CUSTOMER!!!!! Los Angeles, CA

I AM VERY UNHAPPY WITH DISCONTINUING MONTHLY SYSTEM TESTING

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Ralph Corpus Christi, TX

equipment breakdowns and withdrawing offers

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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jerry blevins Wellington, KY

service need work for customer product sucks

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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David W. Lott Orange Park, FL

The call center is excellent. The equipment is fair.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carol Treese Woodway, TX

I've found Protect America's equipment and service unsatisfactory.

9 years ago

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Sandra Paradise-Johninson

I don't like having to be technician when I'm paying a insurance fee.

11 months ago

Reply from Brinks Home Security

Hello Sandra, thank you for your feedback regarding your experience. We are glad to know that you have the Brinks Home Plus warranty plan to help reduce the cost for your system repairs. Troubleshooting is our first step in the process to resolve maintenance issues; if a technician is necessary, the plan will greatly reduce the cost for the additional service request. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 31st, 2025

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Jeffery Williams

The rep was caring and listened to my concerns

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffery. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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John R

Thanks for the help A great company

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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rob cubed

No complaints. The system is easy to understand.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rob. We are pleased to hear about your positive experience with the equipment! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Flora Pierre

Good customer service. Equipment works well.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Flora. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Lousharon

Worked with me until we restarted all of my camers

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lousharon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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D Gson

We have been with Brinks for 27 years. Excellent service

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Eugenia A

Unfortunately the sensors didnt work properly and there is no help with tech support, I had to cancel and install adt , which made me waist money

1 year ago

Reply from Brinks Home Security

Hello Eugenia, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Acie Mims

All issues were resolved to my satisfaction

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Acie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Jeff S

The wrong part was sent out. i am still waiting for the correct part and the shipping label for the return of the wrong part.

1 year ago

Reply from Brinks Home Security

Hello Jeff, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Kevin

Compassionate about my concern. Well spoken

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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gonzalo vilchis

Really solid and awesome customer service!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gonzalo. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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John Moss

Quiana took the time to work with us and we truly appreciate her.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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