Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Karim Assar Stone Mountain, GA

It's a reasonable system. It does the job. Plus, customer support is alright.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Hosea Carter Lancaster, PA

It's working pretty good. The agents have been alright, and I even installed the system myself.

8 years ago

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Verified Customer

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Concetta Covington Kinston, NC

I'm dissatisfied with Protect America. They've been collecting my money for couple years now and I have no security.

9 years ago

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Verified Customer

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Dave Tomblin Huntington, WV

Anytime I had a problem they always been able to solve it

9 years ago

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Joe Huntington Station, NY

I have the Simon alarm system. It's very easy to use.

9 years ago

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Sean Truong San Jose, CA

I'm not happy with them. The equipment looked okay but the service is bad, rude people when I call them

9 years ago

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Carolyn Earls

The experience was great. I only wish I had received a letter of cancelation or an e-mail.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Carolyn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. A letter is mailed to the address on file once the cancellation process is completed (30 days). If you still need assistance, you can email your account details to socialmedia@brinkshome.com.

Sep. 11th, 2025

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Phillip Trujillo

Great help with fixing my issue. Will always call when I need assistance

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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cathy coleman

I like your company. and yes, I would refer this company to friends.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cathy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Michael Brandt

Very professional caring CSR. Did a great job. Great service response.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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G “Goyito” Gonzalez

Excellent service, answered all questions and completed set up

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, G. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Rose Ann Duncan-Charnley

Rebecca was pleasant and professional. She answered my questions

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rose Ann. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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ronald funk

Your agent took care of my problem very fast and efficiently

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ronald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Wendy Jean

Great help, and polite. Took time to help me figure out what was going on.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Wendy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Yashin Jiwa

If I could have given zero stars, I would have. Twice I have been failed by them. House got robbed and my store. I would not recommend Brinks. Looking at my opitons.

9 months ago

Reply from Brinks Home Security

Hello Yashin, we hope that no one was hurt during those incidents. For additional assistance, please call us at 800-447-9239 to report your incidents or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Paul Orr

Jodian gave me excellent service and provided what I needed.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Paul. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Rosa Maria Rivera

Customer service is exceptional. Staff is caring and very helpful.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rosa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Mr.Juan

Mary was very nice and helpful and helped me so much and left me very happy!

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mr. Juan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Jerry Hunter

She was very knowledgeable and very professional.She was absolutely fantastic

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jerry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Priscilla Di Carlo

I didn’t give 5 stars because I had to call back but, the second call fixed the problem.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Priscilla. We are sorry that your issue was not resolved on the first call, but we are glad it happen in the next call! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cheryl

Jose was able to take care of the overcharge mistake on my account ..it was appreciated.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cheryl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Jean Paulston

Excellent customer service reps. Knowledgeable and very helpful.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Jean Davis

Person listened carefully Sounded interested gave me info to proceed with my plan

10 months ago Edited July 16, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Linda Gillespie

The representative was very polite and knowledgeable of what I needed.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Elisa Montgomery

His service was great he was very patient and gave great instructions.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Elisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Suresh Ghadia

Friendly customer service agent. Very understanding & responsive

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Suresh. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Brian McLarnon

Service is the same across different companies I tried but equipment is substandard.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brian. We are happy to help with your alarm system if you need any assistance. If there is anything we can help with, please reach out to socialmedia@brinkshome.com.

Jul. 17th, 2025

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Otis Samuel

The agents I spoke with were very professional, and helpful with my cancelation

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Otis. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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chris oxendine Lumberton, NC

Terrible customer service, wait for hours to speak with manager to cancel service and they hang up on you,, Different info on each call and a ridiculous fee to cancel service that has never been used!! Stay away from Brinks

4 years ago

Reply from Brinks Home Security

Chris, We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent issue. My records indicate that you spoke with our cancellation team on 1/25/2022 ,We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. I will be in touch to work with you on resolving
your request. - Hector S.

Feb. 4th, 2022

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Jeff sanders Columbus, OH

Due to the absolutely terrible service I decided to try and cancel the service. Over the last 3 days I have spent over 9 hours on hold with the alleged cancellation dept. the system is no longer even installed in my home .

4 years ago

Reply from Brinks Home Security

we have received your request to cancel, and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and want to help you with your request going forward. . Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Hector S.

Feb. 1st, 2022

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C J Oakland, CA

Terrible customer service. No real monitoring services, and they make the cancellation process impossible! You will be strong armed into contacting the BBB to deal with them. This company is a complete scam.

4 years ago

Reply from Brinks Home Security

Cj, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.

Jan. 10th, 2022

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Greg Weisser Pittsburgh, PA

Unfortunately I have to give it a star.. Terrible customer service. 30 times tried calling all of them an hour hold time and eventually hung up. Had to stop payment through my bank to cancel service.

4 years ago

Reply from Brinks Home Security

Greg, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Nov. 19th, 2021

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Bruce , GA

Promises not kept- Contracted for $41.99/month continues billing for $48.99/month Contracted for 2 cameras and video doorbell- recieved only video doorbell

5 years ago

Reply from Brinks Home Security

Bruce, we are sorry to hear about the issues with your account. We are sorry that you have not gotten the equipment promised and that your rate is fluctuating. At Brinks we never mean to make any request a difficult one and I would love to resolve this matter. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com with your account information would gladly appreciate it.- Daniela S.

Mar. 18th, 2021

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Ayele Chernet Las Vegas, NV

For a long time, i have not been able to get any customer support at all regarding issues with my sensors. Customer service supposed to be no 1 according to their recording when i call🤣🤣

5 years ago

Reply from Brinks Home Security

Ayele, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will be happy to reach out to you to resolve this matter. -Daniela S.

Oct. 23rd, 2020

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James Black Newburgh, IN

There simply is NO customer service. Formerly Monitronics bought by Brinks. System down because of modem failure. No show for repair. Unreliable. Run away if they contact you

5 years ago

Reply from Brinks Home Security

James, we are sorry to hear you are having problems with the system. At Brinks Home your satisfaction is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

Aug. 24th, 2020

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Donna Good/Villanueva Navarre, FL

I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.

5 years ago

Reply from Brinks Home Security

Donna, thank you for taking the time to leave us your feedback. At Brinks Home your security is our main priority. I would like to reassure you that we are always here to help. I have located your account with us and would be more than happy to reach out to you. – Juana H.

Sep. 3rd, 2020

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Cheryl Frantz Seattle, WA

I had a severe fire at my place of business, and I found out later I was charged over $126 false alarm fee the day of the fire. After several hours on the phone over two days, they refuse to reverse the charges.

5 years ago

Reply from Brinks Home Security

Cheryl, At Brinks Home Security your protection means the world to us. Hearing you had a fire is definitely alarming. We strive for excellence in all we do specifically in the monitoring of all of our customers home. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H.

Jun. 10th, 2020

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Sandy Fries Chicago, IL

I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.

6 years ago

Reply from Brinks Home Security

Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.

May. 6th, 2020

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Randy Martin Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

6 years ago

Reply from Brinks Home Security

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

Apr. 15th, 2020

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Theresa Mullis Charlotte, NC

Awesome and easy. Phone help was very useful & nice. The installation was very easy .

6 years ago

Reply from Brinks Home Security

Hi Theresa, Thank you for the review. We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

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Derek Mobley Landis, NC

Installation went smoothly. I think they nearly perfected wireless home security.

6 years ago

Reply from Brinks Home Security

Hi Derek, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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Jose aorianosos Orlando, FL

I do not recommend protect America . the system is not working well if something happens to your system if they need to send something to fix your system they charge you for shipping fee.

6 years ago

Reply from Brinks Home Security

Hi Jose, Thank you for reaching out. To improve your experience as a customer and answer any questions about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

Mar. 16th, 2020

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Jim

Excellent. Good choice! Good price! Rep from company was very patient and helpful.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Jessica Eaton, CO

I felt like just a number. They definitely were rushing me through the process. They need to put people in their installation team that is not only tech minded but ALSO has good PEOPLE skills. Still incomplete

6 years ago

Reply from Brinks Home Security

Hi Jessica, We appreciate your feedback. To assist with any questions you may have regarding installation, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Dec. 18th, 2019

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akash patel Houston, TX

This is worse company ever totally ripoff, i been having problems with there devise from 2018 and they cant help you over the phone, but they will charge you $150 just for to com out and see whats wrong with it.

6 years ago

Reply from Brinks Home Security

Akash, We are taken back by reading your review. We work hard to ensure each and every customer is satisfied with our services. With this being said we would like the opportunity to review this matter and resolved it with you. If you could please send us a direct message with your account information to and we will be happy to assist you. -Jacob B

Dec. 18th, 2019

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Clarissa Wade Elk Grove, CA

Absolutely horrible customer service in tech support. after talking to 5 people over 2 hours for an issue I have reported several times before still no resolution. I consider this a breach of contract and I want OUT

6 years ago

Reply from Brinks Home Security

Clarissa, We take our customer service experience very seriously. We are so sorry to hear of the interaction you had with our representatives. We want to ensure we resolve your concerns amicably and provide you with the best. We have located your account with us and we will be sure sure to reach out to you. - Juana H

Dec. 18th, 2019

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Roy Castilleja

I'm glad I had the opportunity to install and am able to understand how the system works.

6 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

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Michael Etzel Marysville, WA

Easy installation of hardware, and great help from AJ with all the setup and user options!

6 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for the review! We’re glad our Installation team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Melanie Amarillo, TX

Good. I didn't get the sky bell installed(I needed extra wire). This is not completed yet

6 years ago

Reply from Brinks Home Security

Hi Melanie, Thank you for the positive review. To further assist you in regards to the Sky Bell, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 12th, 2019

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eduardo miro Las Vegas, NV

Very bad company if you want to cancel and return system first , You need to call them 4 , 5 time s and no body takes care of the problem . So I will call my C.C. and get my refund

6 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To improve your experience as a customer, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 7th, 2019

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