Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Padmavathi Lakshminarasimhan Brandon, MS

I was expecting more customer service from them, they are not friendly.

7 years ago

Reply from Brinks Home Security

Hi Padmavathi, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Francisco Neto Riverside, CA

The customer support promises people and equipment that never arrive.

7 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Lauryn Moreno

Very expensive compared to other companies

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alexa Llanes Lexington, SC

Service great, price and cancellation policy is not

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Satisfied Customer Mandeville, LA

Great customer service and very friendly representatives.

8 years ago

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Verified Customer

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John Bay Minette, AL

Actually listen to the customers as to what they require.

8 years ago

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Rose Hatchett Lancaster, TX

The upgrades they have are nice. Their equipment is all up to date.

8 years ago

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Verified Customer

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Sandra Streams Oceanside, CA

I have tried for YEARS to cancel my account and continue to be roadblocked because it was opened by my husband.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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DaveW San Diego, CA

Ease of installation. Did function when burglar went through three different monitored doors. Poor customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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carolyn Charleston, WV

Reliable and great afforable montoring service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Shirley Farmville, VA

Good protection and service, but like voice system

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alicia Cropwell, AL

She did a good job and was patient with me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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green Ellicott City, MD

good service and very help with new equipment

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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anonamous Albuquerque, NM

over all good value for $ spent - they care about security

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carlton/Barbara Glover San Antonio, TX

great customer service on the help line day and night

8 years ago

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Verified Customer

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jerry Huntsville, AL

Satisfied with overall service and responses

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Thompson Tampa, FL

I called several times and for several months. The alarm is going off randomly and no one has returned my call.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Gives me a better piece of mind Palmdale, CA

Good service, good people, and a good piece of mind

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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tom Vallejo, CA

Never had a issue, have had good support

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tamatha Adkins-Ford

Reasonable price, great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charlotte Bonney Lake, WA

Great service and value, response time is excellent.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wayne Eau Claire, WI

Spent to much time trying to solve a problem that is still not solved

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Karim Assar Stone Mountain, GA

It's a reasonable system. It does the job. Plus, customer support is alright.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Hosea Carter Lancaster, PA

It's working pretty good. The agents have been alright, and I even installed the system myself.

8 years ago

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Verified Customer

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Concetta Covington Kinston, NC

I'm dissatisfied with Protect America. They've been collecting my money for couple years now and I have no security.

8 years ago

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Verified Customer

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Dave Tomblin Huntington, WV

Anytime I had a problem they always been able to solve it

8 years ago

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Verified Customer

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Joe Huntington Station, NY

I have the Simon alarm system. It's very easy to use.

8 years ago

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Sean Truong San Jose, CA

I'm not happy with them. The equipment looked okay but the service is bad, rude people when I call them

8 years ago

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chris oxendine Lumberton, NC

Terrible customer service, wait for hours to speak with manager to cancel service and they hang up on you,, Different info on each call and a ridiculous fee to cancel service that has never been used!! Stay away from Brinks

3 years ago

Reply from Brinks Home Security

Chris, We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent issue. My records indicate that you spoke with our cancellation team on 1/25/2022 ,We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. I will be in touch to work with you on resolving
your request. - Hector S.

Feb. 4th, 2022

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Jeff sanders Columbus, OH

Due to the absolutely terrible service I decided to try and cancel the service. Over the last 3 days I have spent over 9 hours on hold with the alleged cancellation dept. the system is no longer even installed in my home .

3 years ago

Reply from Brinks Home Security

we have received your request to cancel, and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and want to help you with your request going forward. . Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Hector S.

Feb. 1st, 2022

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C J Oakland, CA

Terrible customer service. No real monitoring services, and they make the cancellation process impossible! You will be strong armed into contacting the BBB to deal with them. This company is a complete scam.

3 years ago

Reply from Brinks Home Security

Cj, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.

Jan. 10th, 2022

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Greg Weisser Pittsburgh, PA

Unfortunately I have to give it a star.. Terrible customer service. 30 times tried calling all of them an hour hold time and eventually hung up. Had to stop payment through my bank to cancel service.

4 years ago

Reply from Brinks Home Security

Greg, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Nov. 19th, 2021

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Bruce , GA

Promises not kept- Contracted for $41.99/month continues billing for $48.99/month Contracted for 2 cameras and video doorbell- recieved only video doorbell

4 years ago

Reply from Brinks Home Security

Bruce, we are sorry to hear about the issues with your account. We are sorry that you have not gotten the equipment promised and that your rate is fluctuating. At Brinks we never mean to make any request a difficult one and I would love to resolve this matter. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com with your account information would gladly appreciate it.- Daniela S.

Mar. 18th, 2021

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Ayele Chernet Las Vegas, NV

For a long time, i have not been able to get any customer support at all regarding issues with my sensors. Customer service supposed to be no 1 according to their recording when i call🤣🤣

5 years ago

Reply from Brinks Home Security

Ayele, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will be happy to reach out to you to resolve this matter. -Daniela S.

Oct. 23rd, 2020

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James Black Newburgh, IN

There simply is NO customer service. Formerly Monitronics bought by Brinks. System down because of modem failure. No show for repair. Unreliable. Run away if they contact you

5 years ago

Reply from Brinks Home Security

James, we are sorry to hear you are having problems with the system. At Brinks Home your satisfaction is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

Aug. 24th, 2020

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Donna Good/Villanueva Navarre, FL

I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.

5 years ago

Reply from Brinks Home Security

Donna, thank you for taking the time to leave us your feedback. At Brinks Home your security is our main priority. I would like to reassure you that we are always here to help. I have located your account with us and would be more than happy to reach out to you. – Juana H.

Sep. 3rd, 2020

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Cheryl Frantz Seattle, WA

I had a severe fire at my place of business, and I found out later I was charged over $126 false alarm fee the day of the fire. After several hours on the phone over two days, they refuse to reverse the charges.

5 years ago

Reply from Brinks Home Security

Cheryl, At Brinks Home Security your protection means the world to us. Hearing you had a fire is definitely alarming. We strive for excellence in all we do specifically in the monitoring of all of our customers home. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H.

Jun. 10th, 2020

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Sandy Fries Chicago, IL

I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.

5 years ago

Reply from Brinks Home Security

Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.

May. 6th, 2020

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Randy Martin Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

5 years ago

Reply from Brinks Home Security

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

Apr. 15th, 2020

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Theresa Mullis Charlotte, NC

Awesome and easy. Phone help was very useful & nice. The installation was very easy .

5 years ago

Reply from Brinks Home Security

Hi Theresa, Thank you for the review. We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

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Derek Mobley Landis, NC

Installation went smoothly. I think they nearly perfected wireless home security.

5 years ago

Reply from Brinks Home Security

Hi Derek, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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Jose aorianosos Orlando, FL

I do not recommend protect America . the system is not working well if something happens to your system if they need to send something to fix your system they charge you for shipping fee.

5 years ago

Reply from Brinks Home Security

Hi Jose, Thank you for reaching out. To improve your experience as a customer and answer any questions about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

Mar. 16th, 2020

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Jim

Excellent. Good choice! Good price! Rep from company was very patient and helpful.

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Jessica Eaton, CO

I felt like just a number. They definitely were rushing me through the process. They need to put people in their installation team that is not only tech minded but ALSO has good PEOPLE skills. Still incomplete

5 years ago

Reply from Brinks Home Security

Hi Jessica, We appreciate your feedback. To assist with any questions you may have regarding installation, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Dec. 18th, 2019

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akash patel Houston, TX

This is worse company ever totally ripoff, i been having problems with there devise from 2018 and they cant help you over the phone, but they will charge you $150 just for to com out and see whats wrong with it.

5 years ago

Reply from Brinks Home Security

Akash, We are taken back by reading your review. We work hard to ensure each and every customer is satisfied with our services. With this being said we would like the opportunity to review this matter and resolved it with you. If you could please send us a direct message with your account information to and we will be happy to assist you. -Jacob B

Dec. 18th, 2019

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Clarissa Wade Elk Grove, CA

Absolutely horrible customer service in tech support. after talking to 5 people over 2 hours for an issue I have reported several times before still no resolution. I consider this a breach of contract and I want OUT

5 years ago

Reply from Brinks Home Security

Clarissa, We take our customer service experience very seriously. We are so sorry to hear of the interaction you had with our representatives. We want to ensure we resolve your concerns amicably and provide you with the best. We have located your account with us and we will be sure sure to reach out to you. - Juana H

Dec. 18th, 2019

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Roy Castilleja

I'm glad I had the opportunity to install and am able to understand how the system works.

5 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

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Michael Etzel Marysville, WA

Easy installation of hardware, and great help from AJ with all the setup and user options!

6 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for the review! We’re glad our Installation team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Melanie Amarillo, TX

Good. I didn't get the sky bell installed(I needed extra wire). This is not completed yet

6 years ago

Reply from Brinks Home Security

Hi Melanie, Thank you for the positive review. To further assist you in regards to the Sky Bell, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 12th, 2019

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eduardo miro Las Vegas, NV

Very bad company if you want to cancel and return system first , You need to call them 4 , 5 time s and no body takes care of the problem . So I will call my C.C. and get my refund

6 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To improve your experience as a customer, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 7th, 2019

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