Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Acie Mims

All issues were resolved to my satisfaction

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Acie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Jeff S

The wrong part was sent out. i am still waiting for the correct part and the shipping label for the return of the wrong part.

6 months ago

Reply from Brinks Home Security

Hello Jeff, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Kevin

Compassionate about my concern. Well spoken

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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gonzalo vilchis

Really solid and awesome customer service!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gonzalo. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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John Moss

Quiana took the time to work with us and we truly appreciate her.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Phillips Russ

Great customer service and knowledge, thanks!

6 months ago Edited August 1, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Brandy Donaldson

Great service always resolved my concerns

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brandy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jeffrey Armstrong

Rep answered questions well, quickly, & professionally.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Judi Campoli

Friendly & knowledgeable customer service

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Judi. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Michele Gardner

Customer service handled my issue on the first go round

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michele. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jan

Service was great and problem resolved quickly

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Libby Felton

The company is very professional and experienced

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Libby. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Anita

Patricia was thorough and patient with all my questions.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Jones

very friendly and helpful representative

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Felicia Nico

the customer service was awesome, she was very caring

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Felicia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Karen Alford

Customer Service- Account Manager Ali was very helpful

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Harparminder Chadha

Omar was very courteous, professional and efficient.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Harparminder. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Sara Gale

Great service! Super friendly and helpful.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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George Japaridze

Representative was atient and knowledgeable.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Beverly Bowman

I WAS ABLE TO COMPLETE MY TASK WITH ASSISTANCE

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beverly. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Debbie Robbins

The person I spoke with was very helpful and kind.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Debbie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stella Huang

A trustworthy company. Overall service is great!!!

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Vincent Calloway

So far, everything has been great. very professiona;l

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vincent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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ricky poole

Technician was very knowledgeable and helpful

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rickey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Gary Coshow Jr

Amazing customer service super nice and helpful

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gary. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Karen Ardis

Suesett was the best. Compassionate above all.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Duane Smart

Zina was pleasant, easy to work with and professional

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Duane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Jeffrey Carlin

The agent was thorough, polite, kind and personable

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Nelia

Customer service very professional and helpful.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Mike Ray

The lady took time to help me and was very professional

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mike. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Jane Geyer

Very helpful and answer all my questions!

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Verified Customer

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pjgm

moved into my house a little over a year ago, system malfunctions all the time.

5 years ago

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to socialmedia@brinkshome.com, I would be more than happy to help.

Nov. 3rd, 2020

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Verified Customer

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Vickie Roane

poor customer service and security system does not work properly

5 years ago

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to socialmedia@brinkshome.com, I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Eva

You are harder to get a hold of than our previous security home service

5 years ago

Reply from Brinks Home Security

Eva, we are sorry to hear about the inconvenience on your account. Please know that at Brinks Home Security we never mean to make any request a difficult one. Let us know if you need anything else. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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RAFAEL MESA VAZQUEZ

costumer services always is busy and delay

5 years ago

Reply from Brinks Home Security

Rafael, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Shanron Gilliam

Price is higher than my previous company and I have no door bell camera

6 years ago

Reply from Brinks Home Security

Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 14th, 2020

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Verified Customer

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LeRoy Linwood

Too many issues with installation. Still having issues with camera

6 years ago

Reply from Brinks Home Security

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Jan. 16th, 2020

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Verified Customer

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Jill Holmes Charlotte, NC

my camras go to black and white and sometimes a color picture!

6 years ago

Reply from Brinks Home Security

Hey Jill,
Thanks for reaching out to us. Before troubleshooting your cameras we will need a bit more information about the type of camera. Please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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James K Fry Jr.

So far no problems, helpful when I need answers.

6 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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tonya felts

Cameras keep going offline and not so easy to fix

6 years ago

Reply from Brinks Home Security

Hello Tonya,
Thank you for reaching out to us. To better assist you with your cameras, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 26th, 2019

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Verified Customer

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Latha Narayanan Milpitas, CA

Reliable and convenient, but little expensive

6 years ago

Reply from Brinks Home Security

Hi Latha, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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david

small confrontation about installation address.

6 years ago

Reply from Brinks Home Security

Hello David,
We greatly appreciate your feedback. If there is any way to improve your experience as a customer, we will be more than happy to chat with you. Please feel free to reach out to us at any time by replying via "Private Response' with the name and address associated with the account.

Nov. 26th, 2019

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Verified Customer

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WES NICHOLS

DON'T OFFER TO COME TO YOUR HOUSE AND MAKE SURE THE PRODUCT IS SET UP AND SAFE!!

6 years ago

Reply from Brinks Home Security

Hi Wes, We appreciate your feedback. A few of the benefits of choosing to secure your home with Protect America’s DIY security is having low, locked-in monitoring rates and being able to customize your security package. If there’s any way we can better improve your experience as a customer, please send us a ‘Private Message’ and we’ll be happy to assist.

Nov. 5th, 2019

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Verified Customer

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Dayle Myakka City, FL

Protect America was the best deal. And it's easy to use.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Catrina Woodway, TX

I think it's good. The sensor on the door removes easy.

6 years ago

Reply from Brinks Home Security

Hi Catrina, Thank you for the positive review. In regards to your equipment, there are a few options available for preventing it from falling. We recommend using double-sided tape or silicone glue as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Sharon Lott-Coleman

Professional cost effective very helpful

6 years ago

Reply from Brinks Home Security

Hi Sharon,

Thank you for your feedback! Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Chris Matthews

Good pricing and equipment. 3 year contract

6 years ago

Reply from Brinks Home Security

Hello Chris,
We are glad that you have had a good experience with the equipment. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Verified Customer

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Jessica Hobart, IN

They're fair, friendly and quick to respond

6 years ago

Reply from Brinks Home Security

Thank you, Jessica. Please let us know if you have any questions!

Aug. 19th, 2019

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Verified Customer

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Jon Green

Convenience / price / monitoring and ease of setup!

6 years ago

Reply from Brinks Home Security

Hey Jon - thank you for the positive feedback!

May. 23rd, 2019

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Verified Customer

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VG Plymouth, MN

good service and easy to install. simple and works

6 years ago

Reply from Brinks Home Security

Hey VG - Thank you for the positive comments!

May. 23rd, 2019

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