Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

star star star star star

Joe Rogers Jersey City, NJ

I really love Protect America! They did a great job explaining their service and how it would help protect my house.

7 years ago

Reply from Brinks Home Security

Hello Joe - Thank you for your feedback!

Mar. 8th, 2019

star star_border star_border star_border star_border

Kara

The company's customer service is unprofessional and systemically prevent cancelation of service through misunderstanding requests, failing to follow through, and then continuing to bill for continued service. I will be using another company from now on.

7 years ago

Reply from Brinks Home Security

Kara,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B

Feb. 8th, 2019

star star_border star_border star_border star_border

Bion sanborn Bangor, ME

Extremely fraudulent billing and literally stole money out of my bank account. Took payments for 2.5 years out of my account and refused to refund any portion. Just don't try to leave them. Then one lie after another to excuse their behavior.

7 years ago

Reply from Brinks Home Security

Hey Bion, we’re sorry to hear about this. At Protect America we certainly don’t want to take payment for any unauthorized services. Could you please DM us with some additional details so that we can review your account and look into this? Thanks and please let us know if you have any questions.

Jan. 28th, 2019

star star_border star_border star_border star_border

david a Harper Council Bluffs, IA

I would not recommend this security company . They don't upgrade equipment when they or the ones who say you need it. Equipment gives false alarms and you give them secret word but police still show up costing you money. If you call them you will wait 30 minutes to talk to someone. I don't think anyone should use this security company.

7 years ago

Reply from Brinks Home Security

Hey David, we’re sorry to hear that you’ve been experiences some issues with our services. At Protect America your peace of mind is certainly our priority and we strive to make our support system as painless as possible. If you’d like, please feel free to DM us on here if you have any issues or concerns and we can get you some assistance. Thanks and please let us know if you have any questions.

Jan. 28th, 2019

star star_border star_border star_border star_border

Do not trust them China Spring, TX

From day one I have had issues with this company. Most recently had an alarm event (front door was pushed open) alarm rang for 4 minutes and I had already turned off the alarm before anyone from the dispatch center called me to see if I needed help. Worthless company!!!

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about this! At Protect America we strive to have as fast a response time as possible and your peace of mind is certainly our top priority! If you’d like, could you DM us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Jan. 28th, 2019

star star_border star_border star_border star_border

Theresa James Apopka, FL

I received notification that my alarm system is saying forced entry. I contacted the monitoring service and was told that they don't have permission to alert the police . I am confused . What am I paying for in ? Do I need to retain a lawyer to terminate my contract ?

7 years ago

Reply from Brinks Home Security

Hey Theresa, we’re sorry to hear about your alarm permit issues! At Protect America our customers’ peace of mind while we protect their home is certainly our priority. Could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions.

Jan. 1st, 2019

star star_border star_border star_border star_border

Tanya Christiansburg, VA

We have tried 6 times over the last 4 months to attempt to cancel our service in conjunction with a move. Understand before you subscribe that it is nearly impossible to cancel the service. They intentionally make it convoluted and fail to follow through on commitments to provide follow up communication or correspondence.

7 years ago

Reply from Brinks Home Security

Hey Tanya, we’re sorry to hear that it’s been difficult to cancel our service. At Protect America we strive to always provide a pleasant experience for our customers! Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any other questions.

Dec. 14th, 2018

star star_border star_border star_border star_border

Lorena Perales Fort Worth, TX

When you’re a new customer they will answer you quick, once you’re an existing customer and are having issues with your system you need to reserve a whole day just to talk to them. I was on hold for over 2+ hrs and decided to hang up no answer what so ever.

7 years ago

Reply from Brinks Home Security

Hey Lorena, we’re sorry to hear about your troubles getting a hold of us. At Protect America we do our best to reduce or eliminate hold times as much as possible. Could you please DM us with some additional details so that we can assist you in this matter? Thanks and please let us know if you have any questions!

Dec. 7th, 2018

star star_border star_border star_border star_border

John I. White Asheville, NC

These people are crooks, I cancelled service and they still keep trying to bill me to the point where I had to have my credit card company refuse their charges. STAY AWAY FROM THEM! DO NOT USE THEM! We switched alarm companies and they still think we're with them! Called them over and over about it, so now we just ignore them and trash the bill.

7 years ago

Reply from Brinks Home Security

John,The recent experience described in your review is shocking, please know that this is the exact opposite of what we strive to provide for all of our customers. Here at Brinks your safety and security is our top priority and our response time is amazing. With this being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to with your account information and I will reach out to you as soon as possible. -Jacob B

Dec. 3rd, 2018

star star_border star_border star_border star_border

Roger Lakeside, CA

Not happy with the company. The alarm system was installed at my mothers house, but in my name, because she was elderly. Unfortunately my mom passed away over 2 years ago and Protect America holds me responsible for the remaining payments even though it has been disconnected when my mom died! Very sad, no compassion, but very greedy!

7 years ago

Reply from Brinks Home Security

Hi Roger, we're sorry to hear about your experience. At Protect America, we certainly want to correct any problems you're experiencing with your account. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

star star star star star

Marilee Tremlett Wilmington, NC

Their support for new customers is excellent. Efficient, easy to understand, easy to communicate with.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

star star_border star_border star_border star_border

Julius Dragos Canton, OH

Renewed service after 3 years. Was told 3 different things on equipment. Did not receive what I agreed on. Was told to pay $5 fee to return item I was supposed to receive. Agent would not waive fee to take care of customer. Frustrated customer who is just looking to get what they agreed on.

7 years ago

Reply from Brinks Home Security

Hey Julius, we’re sorry to hear about the issues and miscommunications you’ve been having with us! We would love an opportunity to clear up these issues. Could you please DM us some more details so that we may assist you with this? Thanks and please let us know if you have any questions.

Sep. 24th, 2018

star star_border star_border star_border star_border

Robinson Dale Mesa, AZ

Talked extensively about product etc. And then asked sales rep to email me with particulars we had discussed so I could discuss with wife before making a decision. NO email was ever recvd and then the rep phoned back two days later Bad sales

7 years ago

Reply from Brinks Home Security

Hey Robinson, we’re sorry to hear about this! At Protect America we do our best to be as responsive as possible. We appreciate you taking the time to leave us feedback. We’re currently working on improving the deliverability of our emails (our emails sometimes go into the spam folder). In the meantime if you’re still interested in getting more information feel free to send us a direct message, thanks!

Aug. 29th, 2018

star star star star star

Hugo Gomez Downey, CA

Brinks has been the best experience I’ve ever gotten, thank you Skyline and thank you Freddy G for helping me out

7 years ago

Reply from Brinks Home Security

Hugo, We truly appreciate you taking the time to leave us this positive review. Here at Brinks we strive for this kinda experience for all of our customers. -Jacob B

Aug. 22nd, 2018

star star star star star

Jim Metoyer Sycamore, IL

Cary walked me through the installation process without a hitch. The app is simple and easy to navigate.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star_border star_border star_border

Greg Lake Elsinore, CA

Price went up without any difference in service. I was using Moni so now I will start to shop for another. Don’t like they increased pricing and did not even notify me or earn my business. Arrogant.

7 years ago

Reply from Brinks Home Security

Greg, I am truly sorry that you had experienced an increase in your monthly service charges. It is never our intent to inconvenience a customer with increasing rates. I would like the opportunity to look into your account for you and assist you with this so that you may consider allowing the fastest response time in the industry to continue monitoring your home. Could you private message me your service address or account number so that I may reach out to you about this. Thank you -Abraham C.

Jul. 13th, 2018

star star star_border star_border star_border

Anonymous

used car sales men type calls, I would have signed up for sure, value was great and equipment as well but the constant sales calls were so annoying it pissed me off and I went elsewhere.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! -Ryan

Jun. 20th, 2018

star star_border star_border star_border star_border

Diane Ford Strongsville, OH

Less than Zero... Terrible experiences with this company...Too numerous to mention here. Customer service is non-existent and rude, uneducated about what they are doing. Equipment is garbage. Tried to cancel my account they will not allow me to.

7 years ago

star star star star_border star_border

Anonymous Chicago, IL

I expressed from the start that I did not want a 3 year contract but felt pressured to accept and needed to call back several time before being able to cancel.

7 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

star star_border star_border star_border star_border

Carla Palmdale, CA

My issue with my doorbell is still unresolved and when I call in it is only a temporary fix. Need to get on the phone again with your technical support and hope that you will send a technician once and for all otherwise after a year of service I guess I need to find another provider.

8 years ago

Reply from Brinks Home Security

Carla, on behalf of MONI Smart Security please forgive me for the troubles that you have been undergoing in getting the Skybell to function properly and permanently. I would like to speak to you personally so that I may provide a more accommodating resolution for you . Could you please private message me your contact information and the best time to reach you so that i may call you? Thank you - Abraham C.

Apr. 23rd, 2018

star star star star star

Linda Hollars Avon, OH

My experience was VERY positive! Sharyl was thorough, patient, informative.Showed that main concern is Mom's safety.?

8 years ago

Reply from Brinks Home Security

Linda, thank you for the feedback as we are stoked that we could provide you with the best possible services. Keeping our customers safe is our #1 priority so thank you for choosing us to be there for you. -Jacob B

Apr. 19th, 2018

star star_border star_border star_border star_border

Margaret Pilant Sarepta, LA

It has been terrible from start till now,it's still lousy.My husband passed away I called them told I would send death notice as soon as I have it didn't matter they still drafted out of the account,the man is not alive!! Don't have any compassion!! Margaret Pilant Sarepta,La 71071

8 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Margaret - we're sorry to hear about this. If you'd like, could you please DM me to confirm the name of the account holder so I can have someone review your account? Thanks!

Apr. 19th, 2018

star star star star star_border

Chriaty Columbus, OH

Shavonda was amazing on the phone. She went above and beyond to explain the service and to make sure that it fit our needs.

8 years ago

star star star star star

Dan Schuylerville, NY

Top notch knowledgeable sales staff and patient, professional technical assistance during installation!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star_border

Will Lawrenceville, GA

I have only had the product installed for a week. I have not had a breakin or anything to see how well the system responds.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star_border star_border star_border

rasheedah muhammad Montclair, NJ

Really not sure how to rate but you guys are high 61 a month is absurd and no cameras. Why do i need 2 smoke detector monitoring? I will continue to shop around a for a better deal

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

star star star star star

Larry D James Charlotte, NC

The representative was cordial, knowledgeable and thorough. She guided me step by step to monitor my alarm system.

8 years ago

star star star star star_border

B Jackson Florissant, MO

Very happy with the customer service and response time, when I have set my alarm off. Would like to see a video door bell with free storage offered.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star_border star_border star_border

Stephanie Rose Marshall, MI

The sales person I spoke to was rude and pushy. When I said I was still checking around and wasnt ready to commit to anyone yet he made a statement along the lines of I must not be able to afford the system.

8 years ago

Reply from Brinks Home Security

Hi Stephanie,

Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless there should never have been anything said along the lines you report! We would love to help get you set up with a security system. Please feel free to direct message me and we can get you our latest offer.

-Adam

Feb. 26th, 2018

star star_border star_border star_border star_border

Robert Seattle, WA

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

8 years ago

Reply from Brinks Home Security

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help.

Thanks!

-Adam

Jan. 31st, 2018

star star star star star_border

Ibrahim Abdulrahim San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star

Jane Russell Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Sampson Adu-Poku Andover, CT

Sales person was very honest and installation was easy. Works well and did not break the bank like others do.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Jennifer Myers Reading, PA

I have tried several times to get in touch with their customer service team to start service. I have sat on hold for literally an hour each time before hanging up. I've called three times. I'm moving on to the next business. If my time is not important to you then your business is not important to me.

8 years ago

star star_border star_border star_border star_border

Tedesco

When I spoke to the CSRep, I had to leave my home & told him I would be back @ 3pm. He stated he would call me back which he did not for that day or following day. So I went w/SimpliSafe. Pls. have the robo calls stopped. or will need to call block. Thanks.

8 years ago

Reply from Brinks Home Security

Tedesco - If you are still receiving automated calls, please reply to our 'do not call' request:

Mar. 28th, 2019

star star star star star

Cache Hempstead, TX

Reliable service and easy to install. Police were dispatched after I forgot to disarm after entering the house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Steve Duvall Austin, TX

Attempted to cancel, spoke to customer support, they worked to lower it, since I didn't want to, I was put on hold for 25 minutes to cancel it. When I was finally connected, they said I had to cancel in writing. Ugh! Must have bad management.

8 years ago

Reply from Brinks Home Security

Steve, I hate to hear that you have had a negative experience with us, while attempting to terminate your service. We have a cancellation policy in place to ensure that our customers accounts and security are safe with us. With that being said, we never intend to prolong or make any process an inconvenient one. I would like to speak with you to address and resolve your concerns. So I may do so, please send me your account information to . -Ashley C.

Jan. 8th, 2018

star star star star star_border

Matt Fayetteville, GA

Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star

Julie Newman Kalamazoo, MI

Extremely responsive to even the smallest inquiry about service usage or help in setting up the system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

N/A Washington, MI'

I called for a quote, but was pressured into purchasing the service. When I said I wasn't going to purchase at that time, I was contacted at least 3 times a day from the company. For this reason, I am no longer looking to purchase the service

8 years ago

star star_border star_border star_border star_border

Betty Diane Paz Midland, TX

Will not honor original contract. After 3 years, they say they do not have to honor the agreement made with me by the company that installed it. Now, they refuse to cancel my services, saying that I must give 30 days notice. They didn't give me 30 days before refusing to honor my original contract.

8 years ago

star star_border star_border star_border star_border

Alan Wolf Winter Haven, FL

Moni Security System has the worse customer service and for service , In all my years of living I have never seen a service so poor. Actually they are the worse, they do not even respond to a problem. Thank god I have my sig Sauer 45 ACP. That is my security system because Moni just cares about the all mighty dollars and not the customer. So sad.

8 years ago

star star_border star_border star_border star_border

David Greene Bay City, MI

MONItronics is a nightmare to deal with. Their system is the bare minimum and easily defeated. Their billing is terrible. And, they screw you at renewal time on the contract. I get robocalls from their advertising department at least once a week --- a I am already a customer (but wish I was not)!

8 years ago

star star_border star_border star_border star_border

Bobbie

I have had to pay for service that I have not gotten for 4 months and will only be credited for one month. They cancelled and rescheduled appointments without notifying me, so I missed time off work. last I knew a contract was a legal binding document. I guess not in this case because I was not at fault, they were.

8 years ago

star star_border star_border star_border star_border

Barbara Williams West Covina, CA

Alarm was installed improperly. $49 a month for 2 years. Police called 5 times for no reason . Didn't use anymore. They won't turn it off and still charging. Will not cancel account. I am taking them to small claims court and let a judge decide. Even if I lose it is worth the time and money to have the company exposed for what they are.

8 years ago

star star_border star_border star_border star_border

Daniel Makin Royersford, PA

LIVEWATCH i have photos of used equipment sent to me as a new customer and live wires hanging from the device . Crimped wire leads on back with open screws , you cant even make this up. Sent me a knock off was supposed to be GE equipment and used!i have photos of this crap they sent me!

8 years ago

star star_border star_border star_border star_border

David Cox

Long on-hold time when you call for tech support. You have to repair equipment yourself, and you must give them 30 days advance notice to cancel or they will charge you, as they did me, for an extra month. Protect America protects their bottom line.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star star star star

Denson Allen, TX

All contact with the company has been positive. We have been very pleased with the level of service.

9 years ago

star star_border star_border star_border star_border

John Leggett Lake Bluff, IL

Not happy with the service. This company is bad don't sign a with MONI, price is to high then they want you to stay with them 5 or 6 year there are more company that are lot batter then this one, I will never use this company agen.

9 years ago

star star star star star

Jason Starr

Great customer service. Agent was professional, prompt, friendly, and knowledgable. Highly recommend.

9 years ago

Brinks Home Security Reviews