Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Anthony

They are good at helping out when needed

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Don't like the over all product . I dot like that when we open the doors the voice command doesn't work all the time.

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that your system isn’t working properly. At Protect America we would like to correct any issues you might be having with our service. Could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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CoveredWagon Wappapello, MO

Inexpensive, easy set-up, but flimsy product

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Eric Speigle

It works great all sensors and camera work fine

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amber R. Miley

My alarm has gone off several times and i have NEVER rec'd a call from Protect America, nor have the police responded.

6 years ago

Reply from Brinks Home Security

Hey Amber, we’re sorry to hear about your system’s connection issues. At Protect America our customer’s peace of mind is certainly our priority. Could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Jul. 31st, 2018

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Verified Customer

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Anonymous

They need to make the app more reliable and make the central station more modern.

6 years ago

Reply from Brinks Home Security

Hey there, we’re sorry to hear that you’re having trouble with our mobile app. At Protect America we strive to keep our products easy to use and up to par with the latest trends in home security. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Jul. 26th, 2018

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Verified Customer

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Natasha Smith

3 of the devices do not work. EXTREME HOLD TIMES FOR TROUBLESHOOTING RESOLUTIONS.

6 years ago

Reply from Brinks Home Security

Hi Natasha, we’re sorry to hear that part of your system is not functioning properly. At Protect America, we do our very best to make sure all of our systems work as they are supposed to. Could you DM us with additional details so that we may assist you with your equipment issues? Thanks and please let us know if you have any questions.

Jul. 16th, 2018

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Verified Customer

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Hamdy

Timely Response, better equipments, Fair price

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sally Katy, TX

The small magnets tend to fall off and replacements are too expensive

6 years ago

Reply from Brinks Home Security

Hey Sally, we're sorry to hear that your magnets aren't sticking well enough. At Protect America, we want to correct any problems you might be having with our service. Could you DM us with additional details so we might assist you? Thank and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Michele Drozdowski Massapequa Park, NY

The system is outdated, big and bulky. The camera isn't wireless either.

6 years ago

Reply from Brinks Home Security

Hi MD, thanks for taking the time to leave us feedback about our service. At Protect America we strive to keep our equipment as up to date with the latest security trends as possible. If you have any questions or need any assistance feel free to send us a message!

Jul. 2nd, 2018

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Verified Customer

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Max Fallbrook, CA

It hasn't been what I expected not all my sensors are working.

6 years ago

Reply from Brinks Home Security

Hey Max, we're sorry to hear that not all of your sensors are working properly. We would like to correct any issues you might be having with our service. Could you please DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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Padmavathi Lakshminarasimhan Brandon, MS

I was expecting more customer service from them, they are not friendly.

6 years ago

Reply from Brinks Home Security

Hi Padmavathi, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Francisco Neto Riverside, CA

The customer support promises people and equipment that never arrive.

6 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Lauryn Moreno

Very expensive compared to other companies

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alexa Llanes Lexington, SC

Service great, price and cancellation policy is not

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Satisfied Customer Mandeville, LA

Great customer service and very friendly representatives.

6 years ago

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Verified Customer

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John Bay Minette, AL

Actually listen to the customers as to what they require.

6 years ago

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Verified Customer

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Rose Hatchett Lancaster, TX

The upgrades they have are nice. Their equipment is all up to date.

7 years ago

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Verified Customer

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Sandra Streams Oceanside, CA

I have tried for YEARS to cancel my account and continue to be roadblocked because it was opened by my husband.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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DaveW San Diego, CA

Ease of installation. Did function when burglar went through three different monitored doors. Poor customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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carolyn Charleston, WV

Reliable and great afforable montoring service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Shirley Farmville, VA

Good protection and service, but like voice system

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alicia Cropwell, AL

She did a good job and was patient with me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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green Ellicott City, MD

good service and very help with new equipment

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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anonamous Albuquerque, NM

over all good value for $ spent - they care about security

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carlton/Barbara Glover San Antonio, TX

great customer service on the help line day and night

7 years ago

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Verified Customer

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jerry Huntsville, AL

Satisfied with overall service and responses

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Thompson Tampa, FL

I called several times and for several months. The alarm is going off randomly and no one has returned my call.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Gives me a better piece of mind Palmdale, CA

Good service, good people, and a good piece of mind

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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tom Vallejo, CA

Never had a issue, have had good support

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tamatha Adkins-Ford

Reasonable price, great customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charlotte Bonney Lake, WA

Great service and value, response time is excellent.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wayne Eau Claire, WI

Spent to much time trying to solve a problem that is still not solved

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Karim Assar Stone Mountain, GA

It's a reasonable system. It does the job. Plus, customer support is alright.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Hosea Carter Lancaster, PA

It's working pretty good. The agents have been alright, and I even installed the system myself.

7 years ago

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Verified Customer

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Concetta Covington Kinston, NC

I'm dissatisfied with Protect America. They've been collecting my money for couple years now and I have no security.

7 years ago

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Verified Customer

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Dave Tomblin Huntington, WV

Anytime I had a problem they always been able to solve it

7 years ago

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Verified Customer

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Joe Huntington Station, NY

I have the Simon alarm system. It's very easy to use.

7 years ago

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Sean Truong San Jose, CA

I'm not happy with them. The equipment looked okay but the service is bad, rude people when I call them

7 years ago

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chris oxendine Lumberton, NC

Terrible customer service, wait for hours to speak with manager to cancel service and they hang up on you,, Different info on each call and a ridiculous fee to cancel service that has never been used!! Stay away from Brinks

2 years ago

Reply from Brinks Home Security

Chris, We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent issue. My records indicate that you spoke with our cancellation team on 1/25/2022 ,We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. I will be in touch to work with you on resolving
your request. - Hector S.

Feb. 4th, 2022

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Jeff sanders Columbus, OH

Due to the absolutely terrible service I decided to try and cancel the service. Over the last 3 days I have spent over 9 hours on hold with the alleged cancellation dept. the system is no longer even installed in my home .

2 years ago

Reply from Brinks Home Security

we have received your request to cancel, and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and want to help you with your request going forward. . Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Hector S.

Feb. 1st, 2022

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C J Oakland, CA

Terrible customer service. No real monitoring services, and they make the cancellation process impossible! You will be strong armed into contacting the BBB to deal with them. This company is a complete scam.

2 years ago

Reply from Brinks Home Security

Cj, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.

Jan. 10th, 2022

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Greg Weisser Pittsburgh, PA

Unfortunately I have to give it a star.. Terrible customer service. 30 times tried calling all of them an hour hold time and eventually hung up. Had to stop payment through my bank to cancel service.

2 years ago

Reply from Brinks Home Security

Greg, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Nov. 19th, 2021

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Bruce , GA

Promises not kept- Contracted for $41.99/month continues billing for $48.99/month Contracted for 2 cameras and video doorbell- recieved only video doorbell

3 years ago

Reply from Brinks Home Security

Bruce, we are sorry to hear about the issues with your account. We are sorry that you have not gotten the equipment promised and that your rate is fluctuating. At Brinks we never mean to make any request a difficult one and I would love to resolve this matter. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com with your account information would gladly appreciate it.- Daniela S.

Mar. 18th, 2021

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Ayele Chernet Las Vegas, NV

For a long time, i have not been able to get any customer support at all regarding issues with my sensors. Customer service supposed to be no 1 according to their recording when i call🤣🤣

4 years ago

Reply from Brinks Home Security

Ayele, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will be happy to reach out to you to resolve this matter. -Daniela S.

Oct. 23rd, 2020

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James Black Newburgh, IN

There simply is NO customer service. Formerly Monitronics bought by Brinks. System down because of modem failure. No show for repair. Unreliable. Run away if they contact you

4 years ago

Reply from Brinks Home Security

James, we are sorry to hear you are having problems with the system. At Brinks Home your satisfaction is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

Aug. 24th, 2020

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Donna Good/Villanueva Navarre, FL

I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.

4 years ago

Reply from Brinks Home Security

Donna, thank you for taking the time to leave us your feedback. At Brinks Home your security is our main priority. I would like to reassure you that we are always here to help. I have located your account with us and would be more than happy to reach out to you. – Juana H.

Sep. 3rd, 2020

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Cheryl Frantz Seattle, WA

I had a severe fire at my place of business, and I found out later I was charged over $126 false alarm fee the day of the fire. After several hours on the phone over two days, they refuse to reverse the charges.

4 years ago

Reply from Brinks Home Security

Cheryl, At Brinks Home Security your protection means the world to us. Hearing you had a fire is definitely alarming. We strive for excellence in all we do specifically in the monitoring of all of our customers home. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H.

Jun. 10th, 2020

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Sandy Fries Chicago, IL

I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.

4 years ago

Reply from Brinks Home Security

Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.

May. 6th, 2020

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Randy Martin Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

4 years ago

Reply from Brinks Home Security

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

Apr. 15th, 2020

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