Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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lathern mashall Pittsboro, NC

because you respond to my needs when i call immediate

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ms Pink Charlotte, NC

Great customer service and I feel valued as a customer

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marc Wallingford, CT

good company, fair price, any issues, always fixed

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gerald Harris II DO Scottsdale, AZ

They've always been very helpful. Never had a problem.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pat Kenly, NC

Cost and supplies could be better compared to other providers in my area.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antonissimo Los Angeles, CA

Protect America only fulfills what is barebone necessary to service its customer.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carlo W Morgan Tampa, FL

So far, PA has been very responsive and professional!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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D.H Chicago, IL

Never had a major issue, customer service always available!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Greg-San Jose California Los Gatos, CA

Service,value, ease of use, overall satisfaction

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Etoin Tacoma, WA

Great tech help when I expand my system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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EbonyRN Aberdeen, NC

It provides the service I need at a good price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Waverly Hall, GA

Service, dependable products and app works great

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sari Palacios, TX

They have always provided great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger San Antonio, TX

Excellent and Fast Service with great security

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Prewett Denver, CO

They are responsive and wait times on hold are not unreasonable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna Atchison, KS

Great service, knowledgeable technicians

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tjc Powder Springs, GA

They been taking my money for months knowing that there's something wrong with the phone signal from my alarm to the service center.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Pharmacy Banks Banks, OR

It was very easy to install, and the system works pretty well. Plus, the prices are great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Thomas Hourf Columbia, MO

They've always been very helpful! It's been a very good service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Laura Crawford Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Moses McLean Tuscumbia, AL

Their customer support has been very excellent. They've offered a positive experience.

8 years ago

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Verified Customer

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Samuel Weaver Mountain Home, AR

I think the equipment is questionable. They call me for a bill they think I'm gonna cheat them off for some money.

9 years ago

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Verified Customer

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Carl Ciervo Hampstead, NC

We did self-installation and went with Protect America for the cost. The customer support is good

9 years ago

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Verified Customer

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M Kingsport, TN

they do what they said they'd do and they're just very good.

9 years ago

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Verified Customer

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GD Sawmill, AZ

We had break ins in our house. I think they are mostly good.

9 years ago

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Jeff Solomon

5 Stars !!!!!! I thought the reach ability was Amazing and Great customer service

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeff. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Pedro Eric Ramírez Delgado

Great attention and service! The team was able to solve my inquiry fast and with professionalism.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pedro. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Terasa Segraves

The lady was very nice and professional. Answered my questions and showed great personality.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Terasa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Scott Cooper

Jennifer was awesome. She was very patient and explained everything very concise.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Scott. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Barbara Bushell

The Brinks representative was patient, knowledgeable, personable, professional, and kind.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Job well done

Kimberly was very professional and knowledgeable in her duties and she needs a serious PAY RAISE

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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carolime block

Install and change over from last company was easy. Then follow up help was impossible to Get

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Carolime. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Carolyn Whitford

Customer service tech was very helpful and knowledgeable. I am very satisfied with Brinks.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Carolyn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Kathleen Waller

The representative was able to offer me options that were more economical in the long run.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kathleen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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elizb

the actual system is fine. getting hold of a rep on the phone--- not fine. it takes forever. someone should be available---we're paying you. don't make us wait.

10 months ago

Reply from Brinks Home Security

Hello Elzib, thank you for your feedback regarding your experience with the wait time. Rest assured, we are growing both in customers and staff and are planning for the increased volume. Mondays are typically our most busy day of the week and you may currently experience longer wait times. If you need immediate assistance, please refer to our website for troubleshooting tips. Thank you. -Paul H.

Jul. 23rd, 2025

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J A

Had a few challenges today, but the Brinks reps I spoke with were able to assist in resolving the problems.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, J A. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Angelia Cosby

Your rep was very patient, understanding and informative about the what we needed to update.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Angelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Millicent McElroy

Orlando, was very kind and willing to help me with my weather screen on my monitor pad.

10 months ago Edited July 17, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Millicent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Chasity Richardson

Ray was great, the support person. Mike the home installer technician was not great.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chasity. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Barry Tugendhaft

Easy to contact & almost no waiting time on my cell. Got everything i needed quite easily.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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M Haylett

I had a 36 months contract, camera has been an issue for 3 yrs. Brinks refused to replace the camera for my entire contract. Must cancel for my safety, camera lacks security.

10 months ago

Reply from Brinks Home Security

Hello M, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns with your camera issue. For additional assistance, please feel free to email us at socialmedia@brinkshome.com or call 800-447-9239. Thank you. -Paul H.

Jul. 18th, 2025

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Tami D South Jordan, UT

This is the worst company ever!! I've been with them for 6 months and they still can't get my system working yet they expect me to pay my bill. Canceled and went to SimpliSafe. Read the reviews and BBB. THIS COMPANY IS THE WORST!!!!

3 years ago

Reply from Brinks Home Security

Hi Tami, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Nov. 10th, 2022

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E Pierce Dallas, TX

Customer service is not helpful. There is no visible contracts no matter how many times you ask to see or receive a copy of the contract. Cancellation is impossible. Nothing ever improves no matter what customer service tells you.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding cancellation of service and contract requests. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

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Bill Frankenmuth, MI

I unplugged the power supply to move my desk. Did Brinks call me and let me know there was something wrong, NO! No power to the Master Unit and they did not care! When I called to find out why NO ONE notify me, I was told I should have called them first to let them know I was unplugging the power supply! I CANCELLED MY SERVICE!

4 years ago

Reply from Brinks Home Security

Hi Bill, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email as we would hate to lose you as a customer. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Abdi nasir Seattle, WA

This company is a scam. I called as a new customer they were supposed to send tech, and never did. I called them and canceled they said you don't owe us anything since you canceled for your 30 days window. It has been 4 months and still sending a bill which I never had service for. Stay away brinks home security.

4 years ago

Reply from Brinks Home Security

Hi Abdi, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Jon Sipes

I moved while having service with Brinks. The sub-contractor and brinks never transferred service to my new home. I paid for service for a whole year that I wasn't receiving. I stopped paying and Brinks reported my non payment to the credit agencies.

4 years ago

Reply from Brinks Home Security

Hi Jon, thank you for your feedback. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide an excellent customer experience, and appreciate you reaching out to let us know about your recent concerns. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime

Mar. 3rd, 2022

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Sira Arabian Whittier, CA

They reported a late payment on my credit report and completely messed it up. I do not even have an account with them. I called their customer service team and they are no help. If you care to call me to help me resolve this issue before I go to BBB and report it to your state Attorney General for fraud feel free to contact me via my email.

4 years ago Edited December 22, 2021

Reply from Brinks Home Security

Sira, we are sorry to hear that your recent experience with us was frustrating. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your information and any additional details you would like to provide. We look forward to following up with you.- Juana H.

Dec. 22nd, 2021

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Cory Weigle Laurel, MD

I used to be with Protect America and Brinks bought them and it has been nothing but nightmares since. Trying to cancel the service is like jumping through hoops that teleport. Good luck talking with a human representative within 90min on hold!

4 years ago

Reply from Brinks Home Security

Cory, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 8th, 2021

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Shane Hallgrimson San Bernardino, CA

I moved to a new home and needed to cancel my account . I talk to someone and they said it was canceled but they kept billing me . Now they won't answer the phone I've waited over a hour and half . They say they will report me to the credit department if I don't pay im being held hostage. PLEASE listen dont use them.

4 years ago

Reply from Brinks Home Security

Shane, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon.- Juana H.

Oct. 25th, 2021

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Ana La Paz Salem, OR

The system has NEVER worked properly. It went off TWICE for NO REASON and didn't even go off when it should have! Oh, and when it went off, they sent out one lumpy guard half an hour later that would've done NOTHING. Thanks for being completely USELESS, Brinks!

4 years ago

Reply from Brinks Home Security

Ana, thank you for letting us know about the issues you are having with us. I would like to look into this for you, but am unable to locate your account. Please send us an email at socialmedia@brinkshome.com with your account information and we will be happy to help you find a resolution. -Edwin Q.

Jul. 16th, 2021

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