Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Ms Pink Charlotte, NC

Great customer service and I feel valued as a customer

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marc Wallingford, CT

good company, fair price, any issues, always fixed

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gerald Harris II DO Scottsdale, AZ

They've always been very helpful. Never had a problem.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pat Kenly, NC

Cost and supplies could be better compared to other providers in my area.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antonissimo Los Angeles, CA

Protect America only fulfills what is barebone necessary to service its customer.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carlo W Morgan Tampa, FL

So far, PA has been very responsive and professional!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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D.H Chicago, IL

Never had a major issue, customer service always available!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Greg-San Jose California Los Gatos, CA

Service,value, ease of use, overall satisfaction

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Etoin Tacoma, WA

Great tech help when I expand my system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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EbonyRN Aberdeen, NC

It provides the service I need at a good price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Waverly Hall, GA

Service, dependable products and app works great

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sari Palacios, TX

They have always provided great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger San Antonio, TX

Excellent and Fast Service with great security

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Prewett Denver, CO

They are responsive and wait times on hold are not unreasonable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna Atchison, KS

Great service, knowledgeable technicians

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tjc Powder Springs, GA

They been taking my money for months knowing that there's something wrong with the phone signal from my alarm to the service center.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Pharmacy Banks Banks, OR

It was very easy to install, and the system works pretty well. Plus, the prices are great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Thomas Hourf Columbia, MO

They've always been very helpful! It's been a very good service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Laura Crawford Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Moses McLean Tuscumbia, AL

Their customer support has been very excellent. They've offered a positive experience.

9 years ago

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Verified Customer

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Samuel Weaver Mountain Home, AR

I think the equipment is questionable. They call me for a bill they think I'm gonna cheat them off for some money.

9 years ago

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Verified Customer

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Carl Ciervo Hampstead, NC

We did self-installation and went with Protect America for the cost. The customer support is good

9 years ago

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Verified Customer

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M Kingsport, TN

they do what they said they'd do and they're just very good.

9 years ago

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Verified Customer

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GD Sawmill, AZ

We had break ins in our house. I think they are mostly good.

9 years ago

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Jeff Solomon

5 Stars !!!!!! I thought the reach ability was Amazing and Great customer service

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeff. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Pedro Eric Ramírez Delgado

Great attention and service! The team was able to solve my inquiry fast and with professionalism.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pedro. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Shanin Langlow Tacoma, WA

I was treated with great care and patience, truly the best experience and my whole issue was resolved quickly.

2 weeks ago

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Brenda Carty

My questions were answered patiently and I was coached through the changes I wanted to make with my system.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brenda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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kim weiss

We have been trying to cancel our service since May. Apparently, they can’t get a tech to come out and disconnect the cameras which are on our roof- we are a car dealer. The cameras don’t even work but yet they continue to bill is monthly. I called repeatedly and they tell me someone will call me back. I am still waiting for my callback.

1 year ago

Reply from Brinks Home Security

Hello Kim, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Virginia Newberry

It’s a good system with ability to control most of it from an app on your phone It’s a bit overpriced It’s very costly to unsubscribe

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Virginia. We are pleased to hear about your positive experience with our service. We know we aren't the cheapest around, but make up in having the fastest response time in the industry. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Marlyn Gaines

I dislike that my issue had been going on since May 25, four different technicians, finally bringing the right replacement part, and finally today after speaking with Erica, everything works as it should. Thank you Erica

1 year ago

Reply from Brinks Home Security

Hello Marylin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any additional cocnerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Rebecca McClung

The representatives did not explain everything as they should have. We were told our bill would only be $46.99 no more for 60 months then I get my bill and we are being charged $50.67 a month.

1 year ago

Reply from Brinks Home Security

Hello Rebecca, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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DDL

Technical service from Maria was excellent. She walked me through the steps to clear tampering issue.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Burns

Had a problem with a power outage, they reset it and fix my problems fast and courteous and professional

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Joy Jones

I have no complaints with this company other than them not canceling my service 3 years ago when I requested it. Bri is bought out or took over from my previous company and I cancelled the service, only they continued to charge me and blamed me for a missing document I knew nothing about.

1 year ago

Reply from Brinks Home Security

Hello Joy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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pamela polak

Very kind professional lady. She demonstrated patience,kindness and genuine concern for my issues with my cameras.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pamela. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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yoda3580

Your customer service rep, Maurice, was exceptional. He is the reason I'm staying with Brinks. He is definitely an asset to the company.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Yoda3580. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Anita

I liked that they responded with attentiveness in text but their emails provided incorrect information and lacked necessary details.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. We appreciate your feedback about the emails. If there is anything we can help with, please reach out at socialmedia@brinkshome.com.

Jul. 17th, 2025

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Eddie Williams

Outstanding customer service! Johnathan did a superb job offering me the best outdoor camera package available.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eddie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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leanne barilla

I like the fact that the representative was knowledgeable, even though it was not a problem, but an iPhone problem

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Leanne. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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K Beaman

No contact from company. Was switched from another service without realizing that’s what was happening. He said he was from previous provider and just upgrading my system.

1 year ago

Reply from Brinks Home Security

Hello K, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any remaining concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 17th, 2025

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Melissa Sewall

8 phone calls to cancel this service. No one was willing to help us out. Dad has dementia and couldn’t remember password. The ONLY customeservice rep that DIDNT hang up on us was the most patient, polite and went well beyond ANYONE else in the department did. Raylin was wonderful and you need more people like her!!!

1 year ago

Reply from Brinks Home Security

Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.

Jul. 18th, 2025

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Maria Achaval

Tanya was amazing! Very knowledgeable of her job and has very good people skills and awesome customer service!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Ken Matthews

The representative was extremely helpful and knowledgeable about the issue I called for assistance with.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Tami D South Jordan, UT

This is the worst company ever!! I've been with them for 6 months and they still can't get my system working yet they expect me to pay my bill. Canceled and went to SimpliSafe. Read the reviews and BBB. THIS COMPANY IS THE WORST!!!!

3 years ago

Reply from Brinks Home Security

Hi Tami, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Nov. 10th, 2022

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E Pierce Dallas, TX

Customer service is not helpful. There is no visible contracts no matter how many times you ask to see or receive a copy of the contract. Cancellation is impossible. Nothing ever improves no matter what customer service tells you.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding cancellation of service and contract requests. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

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Bill Frankenmuth, MI

I unplugged the power supply to move my desk. Did Brinks call me and let me know there was something wrong, NO! No power to the Master Unit and they did not care! When I called to find out why NO ONE notify me, I was told I should have called them first to let them know I was unplugging the power supply! I CANCELLED MY SERVICE!

4 years ago

Reply from Brinks Home Security

Hi Bill, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email as we would hate to lose you as a customer. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Abdi nasir Seattle, WA

This company is a scam. I called as a new customer they were supposed to send tech, and never did. I called them and canceled they said you don't owe us anything since you canceled for your 30 days window. It has been 4 months and still sending a bill which I never had service for. Stay away brinks home security.

4 years ago

Reply from Brinks Home Security

Hi Abdi, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Jon Sipes

I moved while having service with Brinks. The sub-contractor and brinks never transferred service to my new home. I paid for service for a whole year that I wasn't receiving. I stopped paying and Brinks reported my non payment to the credit agencies.

4 years ago

Reply from Brinks Home Security

Hi Jon, thank you for your feedback. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide an excellent customer experience, and appreciate you reaching out to let us know about your recent concerns. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime

Mar. 3rd, 2022

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Sira Arabian Whittier, CA

They reported a late payment on my credit report and completely messed it up. I do not even have an account with them. I called their customer service team and they are no help. If you care to call me to help me resolve this issue before I go to BBB and report it to your state Attorney General for fraud feel free to contact me via my email.

4 years ago Edited December 22, 2021

Reply from Brinks Home Security

Sira, we are sorry to hear that your recent experience with us was frustrating. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your information and any additional details you would like to provide. We look forward to following up with you.- Juana H.

Dec. 22nd, 2021

Brinks Home Security Reviews