Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

star star_border star_border star_border star_border

jerry D thomas Jefferson City, MO

The most rediculas verifacation system that has to be used everytime you wast to do anything with the system. Now they want ton charge for cloud services. If I had not already paid for the system I would not even consider it. Go to walmart and get your security system. To bad I can't give a rating lower than a one star.

5 years ago

Reply from Brinks Home Security

Jerry, we are sorry to hear about all the inconveniences that you are having. Please know that at Brinks Home, we never mean to make any request a difficult one. I would love to look into this matter further and follow up with you. If you can please send us an email at socialmedia@brinkshome.com with your account information, we will be happy to follow up.- Daniela S.

May. 21st, 2021

star star_border star_border star_border star_border

P & B Johnson Eugene, OR

The first year things were ok. Every since its a very glitchy system - always having issues. It takes forever to get anyone on the phone to assist you or to have someone come out to your home to fix the problem. Complete waste of time and money.

5 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the issues that you are having. At Brinks Home we never mean to make any request a difficult one. With that being said, we would like to look into this matter further. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com we would gladly appreciate it. - Daniela S.

Mar. 24th, 2021

star star_border star_border star_border star_border

Terekah Najuwan ,

I was with Protect America, It was a month to month base payment but when they sold it to Brinks Home Security, they locked me in to a contract that I didn't even sign and charging me for as long as they want. I never agreed to a year contract and now I can't get out of it.

5 years ago

Reply from Brinks Home Security

Terekah, we are sorry to hear about this inconvenience. At Brinks Home Security, we never mean to make any request a difficult one. Please know that we act with the upmost integrity. With that being said, we would like to look into this matter further. I was able to locate your account with us and I would be happy to reach out. -Daniela S.

Jan. 15th, 2021

star star_border star_border star_border star_border

Chris Edwards Zionsville, IN

Cost is double listed value, at nearly $60 per month. Regular mistakes in billing result in additional fees you will be forced to call to correct, nearly monthly, even with automated billing. Technicians and customer service reps are competent but hamstrung.

5 years ago

Reply from Brinks Home Security

Chris, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our top priority and we thank you for bringing this to our attention. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out. -Edwin Q.

Dec. 9th, 2020

star star_border star_border star_border star_border

Tim Mora ,

Terrible customer service. Original Protect America customer and they bought them out. Went from A+ service to F- . They clearly did not prepare for the transition nor did they train their staff. I would not have chosen Brinks for my needs

5 years ago

Reply from Brinks Home Security

Tim, sorry to hear about your recent experience with us. I want to take this opportunity to reassure you that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. I will be more than happy to take a further look into this matter and will reach out to you. -Edwin Q.

Nov. 24th, 2020

star star_border star_border star_border star_border

Kenneth White Mastic, NY

Called requesting an updated IQpanel2 to replace Simon XT panel . Not only did they send it to my Son same last name totally different address they sent a IQ Remote panel I ask for an Email to be sent never got one I just tried calling got hung up on worst customer service !!!

5 years ago

Reply from Brinks Home Security

Kenneth, thank you for reaching out. At Brinks Home Security we want to make sure you are satisfied with your service and we apologize for any inconvenience. I was able to locate your account and I will contact you to make sure everything is resolved. -Edwin Q.

Nov. 3rd, 2020

star star_border star_border star_border star_border

Caitlin Loy Clovis, CA

ZERO STARS!! Crooked company that only cares about money not your protection! They don't accept responsibility for their actions at all! A system wasn't even hooked up and they did not bother reaching out, or fixing the issue that was not known to the customer; they just kept taking money! Awful company with no morals!

5 years ago

Reply from Brinks Home Security

Caitlin, sorry to hear about your experience with us. I was able to locate your account and will answer any further questions you have regarding this matter. -Edwin Q.

Oct. 23rd, 2020

star star_border star_border star_border star_border

Aaron Rickert Dallas, TX

Horrible customer service. I’m a Soldier moving to another location under federal orders and they are giving me problems cancelling my contract. If they won’t take care of Service Members you think they will take care of you? I recommend hiring another company to take care of your security needs not this one.

5 years ago

Reply from Brinks Home Security

Aaron, we are sorry to hear about your experience with your request to cancel. Please know that we never mean to make any request a difficult one. With that being said, I will look into this matter myself and reach out to you.-Daniela S.

Sep. 22nd, 2020

star star_border star_border star_border star_border

Jkennon Sun City, AZ

Trying repeatedly to cancel my Brinks account to no avail. Originally with Envision but Brinks bought the account. The service dates back at least 2 years, possibly 3 prior to my husband's passing in 8/2018. At 88 I have the desperate feeling that they will be trying to collect from me after I am dead.

5 years ago

Reply from Brinks Home Security

Jkennon, I apologize for any difficulties you experienced while contacting us regarding this matter, as it is never our intention to make any situation a difficult one. We would love to speak with you to get this matter resolved amicably. We would gladly appreciate it if you send us an email at socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible and have your system up and running. – Daniela S.

Aug. 25th, 2020

star star_border star_border star_border star_border

micheal sanders Cape Coral, FL

Let’s talk about the collections! Awful! I am laid off work due to COVID, take care of a stage 4 cancer patient and their collections team Rosenthal and Morgan is relentless, rude and they are harassing me. I have absolutely nothing right now! I will kill my self before I ever give them a dime! They literally yell at me!

5 years ago

Reply from Brinks Home Security

Michael, thank you for taking the time to leave us your honest feedback. At Brinks Home we ensure we are being honest and upfront in all our doings. We are sorry to hear of your experience as we would never want for a customer to feel this way or to have this kind of experience. I’d like the opportunity to take a further look into this matter. I have located your account and will be more than happy to reach out. – Juana H.

Jul. 8th, 2020

star star_border star_border star_border star_border

Ben Franklin, TN

This is absolutely the worst alarm company going Their primary tactic is to put you on hold until you become frustrated and hang up I’m writing this review while I’m on hold with them and have been on and off for 45 minutes. Whenever the rep comes back I’m going to cancel monitoring why have it my system doesn’t work !

5 years ago

Reply from Brinks Home Security

Ben, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and your mere satisfaction means the most to us. Please know that we are here to help specially during a time of need. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.

Jul. 8th, 2020

star star_border star_border star_border star_border

Herbert Minnig Sarasota, FL

I have been trying for a week to talk to a customer service rep to get the forms to cancel the contract and pay the remainder that I owe. I sold my house and no longer need the service. The new homeowner is not interested in Protect America's service. They are not protecting anything for me.

5 years ago

Reply from Brinks Home Security

Hi Herbert, We apologize for your experience and would like to answer any questions you may have about your account. Please reply with the name and address associated with your account and a member from our team will reach out to you soon.

Jun. 16th, 2020

star star star star star_border

Elizabeth Kansas City, KS

The customer service was very helpful and answered all my question. Everything was explained very well. I am very satisfied with my security system

6 years ago

Reply from Brinks Home Security

Hi Elizabeth, We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

star star star star star

Nick Romanelli

Absolutely excellent ,very easy installation there people are terrific to work with and extremely helpful

6 years ago

Reply from Brinks Home Security

Hi Nick, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please reach back out to us if you have any further questions about your security system.

Apr. 15th, 2020

star star_border star_border star_border star_border

Julia Labadie Boca Raton, FL

Moved into a house that had a protect American system. They advertise $20-$40 monthly but couldn't offer that low of a price. When I changed a battery on a window alarm the alarm went off and they wouldn't tell me the code to turn it off unless I signed up for service. It was torture and probably bad for our kids hearing.

6 years ago

Reply from Brinks Home Security

Hi Julia, Thank you for reaching out to us. In order to assist you with any questions you have about the equipment please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

star star_border star_border star_border star_border

Dawn Wilcox Port Orchard, WA

They are cheap but good luck trying to cancel the service. I cancelled in Nov. Still getting bills. They claim they had no record of it but could tell me when I had "tried" to cancel! Claim to have called but I have no record. They NEVER emailed regarding but are emailing me the cancellation form now. Just delaying to get more $$ out of me!!

6 years ago

Reply from Brinks Home Security

Hi Dawn, We appreciate your feedback. Please reply via “Private Response” with the name and address associated with your account and one of our team members will reach out to you with assistance.

Mar. 27th, 2020

star star_border star_border star_border star_border

Toya Brown Durham, NC

Out of all the security systems I have had BRINKS IS THE WORST!!! Their customer service is a constant pain. I get nothing but excuses when I call. I have given them many chances to fix the problem but they refuse to deliver.

6 years ago

Reply from Brinks Home Security

Toya, Thank you for taking the time to leave us your feedback as it allows us to grow as a company. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. Please know that we are committed to be fair and honest with all of our customers. I’d like the opportunity to take a further look into this matter to provide you with a resolution. I have located your account with us and I will be sure sure to reach out to you. – Juana H.

Mar. 20th, 2020

star star_border star_border star_border star_border

Cg Hudson, FL

Had the worse customer service evening shift. I told the guy that I just needed a quote and what I needed for my house.And the guy who answered told me about himself and his military experience and tried to sell me other things.He was very rude, unprofessional.He turned out to be the manager.

6 years ago

Reply from Brinks Home Security

Hi there, At Protect America we strive to handle each customer with special care and consideration. We would be more than happy to assist with any questions you might have about our home security systems. Please reply via “Private Response" and a member of our team will follow up with you.

Feb. 19th, 2020

star star_border star_border star_border star_border

Shiny Camano, WA

6 years ago you could actually speak to a service agent in a timely manor... NOT ANY MORE! They have missed my house (garage) getting broken into once. That was enough for me!!! then, police came 8 hours later!!!!! They dropped the ball once! That's to many for me!!!!!!!!

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out. Your safety is important to us. To schedule you a callback with one of our Advanced Care Leaders, please reply via "Private Response" with the name and address associated with your account. A member from our Advanced Care team will be able to provide you with assistance once we verify your account.

Feb. 6th, 2020

star star_border star_border star_border star_border

Halo Clinton, MD

Protect America sales team is awesome.! THE SERVICE IS THE WORST. You have to perform a check up every 30days. The siren randomly gets turned off so if you set the alarm off you don’t know until the cops are knocking on your door. The hold time to speak to a rep is RIDICULOUS, even at 7am when they open. DO NOT CHOOSE THIS COMPANY!

6 years ago

Reply from Brinks Home Security

Hi Halo, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer we’re more than happy to pull up your account to review and answer any questions you may have in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Jan. 15th, 2020

star star star star star_border

Rachel Hopper Lakeville, MN

It was very easy to set up. They walked me through everything and made sure I was comfortable with everything before ending the call.

6 years ago

Reply from Brinks Home Security

Hi Rachel, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

star star_border star_border star_border star_border

Jennifer Givens Charleston, SC

The WORST security system I have ever had! Everything went out and I was left with nothing and the soonest they could come out was 5 days - and they didn't care!! They are very deceptive about their equipment - glass breakage unit on ceiling was bogus! Just don't use them!!!

6 years ago

Reply from Brinks Home Security

Jennifer, Thank you for taking the time to provide us with your feedback. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. We take this type of matters very serious as your security is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with the information provided and I will be sure sure to reach out to you as soon as possible to provide you with a resolution. – Juana H.

Jan. 10th, 2020

star star_border star_border star_border star_border

Margaret Cholipski Manteno, IL

don't trust them. will not cancel your account if your moving and you have to pay for a contract. i never knew i had a contract and one for 48 months. read above: it say's 36 months on a contract. how did i get 48 month's?

6 years ago

Reply from Brinks Home Security

Margaret, We are sorry to hear you would like to cancel your services with us. At Brinks Home we never mean to make any request a difficult one . In regards to the contractual agreement we would never change the terms without our customers explicit authorization. I’d like the opportunity to take a further look into this matter to provide you with a resolution. I have located your account with us, and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. – Juana H.

Jan. 2nd, 2020

star star star star_border star_border

Al Baltrusaitis Brookfield, WI

Still not done. Lots of problems. Had to disconnect the hazard alarm. The fire alarm sensor does not work. Need to have additional help with install.

6 years ago

Reply from Brinks Home Security

Hi Al, Thank you for reaching out. To improve your experience with the installation, please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 11th, 2019

star star star star star

Tiffany

Professional and quick service. Took time to answer each question I had until I was fully informed and understood.

6 years ago

Reply from Brinks Home Security

Hi Tiffany, Thank you for the positive review. We're happy to hear our team was able to answer each of your questions. Please let us know if you need any further assistance.

Dec. 10th, 2019

star star_border star_border star_border star_border

Ngo Browns Mills, NJ

This has to be less than a 1-star company. Watch out for the tactic of getting you hooked. Watch out for the agreement you are signing up for, especially termination agreement. It is very hard to get to customer service for anything. The worst in the business.

6 years ago

Reply from Brinks Home Security

Hi Ngo, Thank you for reaching out to us. At Protect America we’re always looking for new ways to improve. To assist you with any questions you may have, please reply via “Private Response” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

star star_border star_border star_border star_border

A M Cheyenne, WY

I closed my account over two months ago and they recently reactivated it without my consent. Now they want me to pay $51.99 for service on a home I no longer own. And they will not close my account until I pay my final bill. That is called extortion! Do not use Protect America!

6 years ago

Reply from Brinks Home Security

Hello, Thank you for reaching out to us. If you can, please send us a "Private Message" with the name and phone number associated with your account. A member of the Billing team will reach out to you with further assistance once we verify you as a customer.

Nov. 15th, 2019

star star star star star

Skip Lenexa, KS

We love our Protect America system. Their support team is always available for a call or online chat.

6 years ago

Reply from Brinks Home Security

Hi Skip, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need any further assistance.

Nov. 18th, 2019

star star_border star_border star_border star_border

JBL Statesville, NC

YOU CAN'T GET RID OF THEM! I closed my account 2 years ago and somehow they got into my account and kept billing me. After i caught them changing my bank I called them again to close it and even did it on line they are still sending me invoices! DON'T USE THIS DECEITFUL COMPANY!

6 years ago

Reply from Brinks Home Security

JBL, At Brinks Home we strive to provide customer satisfaction and hearing of this experience is alarming to us. We never mean to make any request a difficult one. Please know that we are committed to be fair and honest with all of our customers. If there was any form of miscommunication or misunderstanding from our end, we would like to rectify that. If you could please send me an email at with your account information I would be more than happy to take a further look into this matter and reach out to you. – Juana H.

Nov. 8th, 2019

star star_border star_border star_border star_border

Ivo Foldyna Boise, ID

Brinks took over my security company. They started to nickle and dime my account with hidden charges that I did not see. "Cost Recovery Fee" = allegedly communications and firewall security charge. $1.99 for a paper billing? I am going to cancel and go elsewhere just to send a message that power billing is NOT acceptable. (Customer since 2012)

6 years ago

Reply from Brinks Home Security

Ivo, We still are the security company you have started as we simply rebranded our name to Brinks Home Security. We have always had this associated charge on every customers account. We also have the option to do electronic billing in order to have the paper-statement fee waived. In addition if you have automatic billing then you would receive that fee either. We value our long time customers like yourself and we apologize any misinformation provided to you in this matter. I have located your account with us and will be investigating this matter to see whom you spoke with about this matter. -Jacob B

Oct. 30th, 2019

star star_border star_border star_border star_border

Jim Stone Mountain, GA

My mother in law is moving to a retirement community, when I tried to cancel the service the rep was very rude and kept saying she must payout the contract extension. They had a 90 year old woman sign a contract extension for 4 years and now want payment in full. Over $1,100.00. This is senior abuse at it's worse.

6 years ago

Reply from Brinks Home Security

Jim, We are sorry to hear of your recent experience. Please know that at Brinks Home we never mean to make any request a difficult one. I’d like the opportunity to take a further look into this matter to provide you with a resolution. I was not able to locate your mother in laws account based on the information provided. If you could please send me a direct email to with the account information, I will be happy to investigate this and reach out to you. – Juana H.

Nov. 14th, 2019

star star_border star_border star_border star_border

Tyler Davis

Honestly one of the worst companies. They basically do nothing before and after your contract period, do nothing to keep you until you actually quit, and then they charge you for an extra month of service at the end because it takes the 30 days to close your account for some reason. Never been happier to quit a company.

6 years ago

Reply from Brinks Home Security

Tyler, We never mean for a customer to feel like they want to cancel because of the price. In regards to being "Bought", we weren't purchased by Brinks, we simply rebranded our name. We strive to ensure our customers are satisfied with there system based off of there needs and we leave it up to the customer to decide if its time for an upgrade. The reason being is because most customers don't like change unless they feel they need to and we want to respect that. Our customer loyalty team is dedicated in ensuring a customer knows there options before cancelling there account. We are happy to assist you in the resolution to this matter. I have located your account and I will be sure to reach out to you Thursday. -Jacob B

Sep. 24th, 2019

star star_border star_border star_border star_border

555CENTral exchange Rio Rancho, NM

We have zero representation in our gov't these days, everything seems geared to protect companies and take advantage of the people. This company is a prime example of taking your money at any cost and giving you the least amount of service possible...

6 years ago

Reply from Brinks Home Security

Hello, We appreciate you taking the time to leave us this feedback as it allows us to grow as a company. Here at Brinks Home we care about your satisfaction and want to ensure you’re getting the best quality with a great price. We would like to know what we can do to resolve your concerns. If you could please send me an email at with your account information as well as your situation I will be more than happy to assist you . -Juana H.

Aug. 28th, 2019

star star_border star_border star_border star_border

S.bergens Montclair, NJ

Brinks is the worst security company. We have been trying to get someone to come out and check the system, that we have been paying for, but have been malfunctioning for over a month. Terrible customer service, malfunctioning systems...not worth your penny.

6 years ago

Reply from Brinks Home Security

S.bergens, At Brinks Home your security and satisfaction is our main concern and will do anything in our hands to make sure of it. I am truly sorry to hear you have been having problems with your security system. I’d like the opportunity to take a further look into this matter to ensure your system is working properly. If you could please send me an email at with your account information I would be sure sure to reach out to you. – Juana H.

Aug. 28th, 2019

star star_border star_border star_border star_border

Alan Kirshom Austin, TX

Brinks took over my service from my original service provider. Ever since then service has been TERRIBLE. Long wait times with customer service, rude people if you ever get someone on the line and I have been trying to cancel for over two month and they keep billing me. Next stop BBB and every review site I can find.

6 years ago

Reply from Brinks Home Security

Alan, we are sorry to hear you would like to cancel the services with us. At Brinks Home we never mean to make any request a difficult one. In regards to the cancellation of your account, we do require a 30-day written request to properly cancel the account. I would like the opportunity to take a further look into this matter and provide feedback to the agents involved in this matter. If you could please send me a direct email to with your account info, we will be happy to reach out to you. -Jacob B

Aug. 23rd, 2019

star star_border star_border star_border star_border

bobby lewis Holland, MI

The first month having the system the motion sensors kept going off. After reinstalling several new motion sensors we finally got some that worked. Now 3 months later the smoke alarms are now sending out false alarms. The fire department has now come out 4 times for false alarms and say they have had problems with this particular company.

6 years ago

Reply from Brinks Home Security

Hi Bobby,

Thank you for reaching out to us in regards to your smoke alarm. We would like to assist you with your equipment. If you can, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Aug. 20th, 2019

star star_border star_border star_border star_border

Jake E Rancho Cucamonga, CA

Horrible. Horrible. My contract was up for 2 years. Was just paying monthly. I was going to cancel and switch companies when they told me I had 41 months left on a contract I never signed or agreed to. Needless to say the battle is ongoing. Stay away.

6 years ago

Reply from Brinks Home Security

Jake, We are sorry to hear you are wanting to cancel your services with us. At Brinks Home we strive to ensure customer satisfaction and I am sorry if this was not the case. I would be more than happy to investigate this matter further. I have located your account with the information provided, once the investigation is complete, I will be sure sure to reach out to you. – Juana H.

Aug. 19th, 2019

star star_border star_border star_border star_border

CHRIS JOHNSON Odessa, TX

BRINKS SUCKS- I CALLED CUSTOMER SERVICE AND TRIED TO SET UP REPAIR OF MY SYSTEM. THE GIRL WAS RUDE. I ASKED TO TALK TO THE SERVICE MANAGER. I WAS ON HOLD OVER AN HOUR, AND TOLD THE MANAGER WOULD CALL ME BACK THE NEXT DAY AT 3 PM. NEVER GOT A CALL. I SENT AN EMAIL COMPLAINT AND NEVER HEARD BACK.

6 years ago

Reply from Brinks Home Security

Chris, Reading your review is certainly alarming. This is the complete opposite of what we strive to bring our customers. We would never mean for a manager not to call you back, I am sure there is some confusion that I am happy to clear up. I have located your account with us and I will be sure to research this matter then reach out to you by Friday. -Jacob B

Aug. 6th, 2019

star star_border star_border star_border star_border

Eduard Khachiyants Allen, TX

As soon as company get you signed in it will be really hard to cancel your service. Cancel process will take a long time and all this time will be payed by customer. I really did not like service and how company works wit customers.

6 years ago

Reply from Brinks Home Security

Eduard, we are sorry to hear you want to cancel your services with us. We never mean to make any request a difficult one. With that being said, we do have a cancellation process that must be followed. I would be more than happy to take a further look into this matter. I have located your account with us and will be sure sure to reach out to you . -Juana H.

Aug. 5th, 2019

star star_border star_border star_border star_border

Santos Peoria, AZ

I'm a new customer that had a first date set for set up help before my equiptment was here. Second I call back 3 times and hold for an apparent appointment I had today . The equipment is not what I thought it was going to be . So day one and customer service is horrible and the DIY instructions suck!!!

6 years ago

Reply from Brinks Home Security

Hey Santos - Thank you for your feedback. We're sorry to hear that you feel as if the equipment is not what you expected, that the customer service is "horrible" and that the DIY instructions "suck". If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback.

Aug. 1st, 2019

star star star star star

Jim

Friendly. Listen to customer needs. Very curtiouswhen talking on phone with customer service and tech departments

6 years ago

Reply from Brinks Home Security

Thank you, Jim!

Jul. 8th, 2019

star star star star star

Mrian Little Rock, AR

So far, great customer service, easy installation and equipment doesn't require doctoral degree to operate.

6 years ago

Reply from Brinks Home Security

Thank you, Mrian!

Jul. 8th, 2019

star star star star star_border

Jack Savage Baltimore, MD

I liked the completet knowledge of their product and the follow up. Unfortunately the move from ADT would have been a lateral one for me.

7 years ago

Reply from Brinks Home Security

Hey Jack - Sorry to hear you feel as if your move was a lateral one. How would you like to see Protect America improve?

May. 14th, 2019

star star star_border star_border star_border

Randy Ketterer Colorado Springs, CO

Paid them over $1000.00 for services not rendered. Sent me through hoops trying to cancel their service. Still trying to get it canceled. Don't let them take automatic payments.

7 years ago

Reply from Brinks Home Security

Randy, We are sorry to hear that you want to cancel your services with us. At Brinks Home we never mean to make any request a difficult one. With this being said I'd be happy to look into this matter further but was unable to locate your account based off of the information provided. If you could please send me a direct email to and I will be more than happy to reach out to you. -Jacob B

May. 6th, 2019

star star_border star_border star_border star_border

Linda Slone Surprise, AZ

Absolutely awful service, technicians who don't know which end is up. I am waiting for a contract to see what way I can get OUT of paying them for the non-service they provide. Very sad that people have to be deceptive in order to get business but I made a huge mistake by ever letting them into my home.

7 years ago

Reply from Brinks Home Security

Linda, Here at Brinks Home we strive to ensure each experience is better than the next. We never like to hear when a customer wants to cancel as we care for your satisfaction. With this being said I'd like to look into this matter further but unfortunately, I could not locate your account. If you could please send me a email to with your account information and I will reach out to asap. Thank you and have a great day. -Jacob B

Apr. 22nd, 2019

star star star_border star_border star_border

Johnny Moreno Valley, CA

This company never answers the phone. After waiting a long time they say to leave your phone number and they will call you right back when they’re available. They never call back.

7 years ago

Reply from Brinks Home Security

Johnny - We're sorry to hear about your less than stellar experience with our customer care team. Please reply with the full name and address associated with your account so that a member of our team can reach out to you.

Apr. 9th, 2019

star star_border star_border star_border star_border

Alfred Schepis Chandler, AZ

Protect America is a horrible company. They lock you into a long term contract. You'll soon find out that their service is really poor and guess what YOU CAN'T CANCEL! The are too many home security companies that don't require that you to agree to a long term contract!

7 years ago

Reply from Brinks Home Security

Hello Alfred - Thank you for your feedback. We're sorry to hear that you are unhappy with your decision to agree to a contract. If you could, please reply via 'private message' with the full name and address associated with your account so that a member of our customer care team can reach out to you. Thank you again for your feedback and we look forward to hearing back from you.

Apr. 9th, 2019

star star_border star_border star_border star_border

Becky Emmett, ID

This is the most crooked place that I have done business with. I have not lived in my house for over a year. I had the system for 2 years previous to moving and I am still having to pay 50.00 a month. When I called today they said that I still have 28 more months to pay.

7 years ago

Reply from Brinks Home Security

Becky,,Hearing of this recent expiernce with us is the opposite of what we strive to provide our customers. In our customer loyalty department they assist all of our long time customers like yourself with things like upgrades, lower rates etc. We apologize that we don't reach out to customers regarding upgrade because in all honesty most customers love there equipment and reach out to us if they have any concerns or improvement on there level of security. Nonetheless we truly never mean to make any request a difficult one. With this being said allow me to assist you in this matter but I have not been able to locate your account based off of the information provided. If you could please send me a direct email to with your account information and I will be happy to assist you.f you could please send me a direct email to with your account information and I will be happy to assist you. -Jacob B

Mar. 29th, 2019

star star_border star_border star_border star_border

Jannette New Orleans, LA

Easy to sell, imposible to cancel service. I have been trying for months to cancel the service that my mom is not using anylonger and we continue receiving bills. I was told that we were going to receive a refund, but instead we continue to receive bills. I dont recommend this service to anyone.

7 years ago

Reply from Brinks Home Security

Janette,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B

Mar. 26th, 2019

star star_border star_border star_border star_border

Tess Conroe, TX

Absolute worst company ever! Continued to deduct money after they “agreed” to break the contract due my Home flooding. They never received the box... but now have been sent to collections and not notified. I was only a customer for 6 weeks when my home flooded! Customer service reps have zero compassion for life!

7 years ago

Reply from Brinks Home Security

Hello Tess - Thank you for taking the time to share your experience. We are sorry to hear that your experience has been less than superb. If you could, please reply via DM so that we can open a dialogue and work with you to correct the situation. Thank you again for sharing your feedback and we look forward to hearing back.

Mar. 8th, 2019

Brinks Home Security Reviews