Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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John Russ Riegelwood, NC

I've had it for several years now, and they've improved a lot since they went wireless. I've been really satisfied because it's worked out a whole lot better, and the response time is so much better as well. Besides, their installation process was painless, and it went really well. Also, their customer support is very good. They helped me out and sent me all the new stuff to install. I've sat in my chair, about 6 feet away from the box, while my wife opens the door. Before I can get up and turn it off, my phone was ringing, and it was Protect America, making sure everything is alright. It's all been a very positive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Upper Marlboro, MD

They've been very attentive! The customer service has been a top-notch anytime I need to get a hold of them, they're right there They stay with you until you get the answer you need, plus, they walk you through any of your issues. If there's something that they can't work out, if it's more of a technical issue, they refer you to the appropriate people, and then of course, they actually walk you through everything. Also, it was very easy to install. I did it myself, and I think I did it within 30 minutes. I'm very pleased with it because it does the job I needed to protect my house. It's actually been a pleasure to deal with them.

9 years ago

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Verified Customer

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Neil Barraclough Edinburg, TX

My house has a lot of windows, so Protect America had a good flexibility with customizing their system to my house. That was one of the main reasons I went with them. Customer support has always been great as well. They're pretty responsive when I've called, and they always help me out if I have troubleshooting issues with my system. When one of the sensors has issues, they send you out the replacements and all. There was an occasion when the alarm got tripped in, so I had a police officer at the door within 10 minutes of that. It was a false alarm at that time, but I know somebody will be here in case I need it. I'm just happy with the service.

9 years ago

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Verified Customer

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Sanford Gibbons East Bend, NC

We had it installed years and years ago. They had the best response time, they were just as cheap as everybody else, and I like the wireless part. At the time we got it years ago, there weren't too many being marketed that were wireless. It was no problem at all when we moved; I just brought the system with me, and they've talked to me over the phone and said everything was back up. I had to get the new sensors when we switched over to the new box, and customer service told me what to do each time. There weren't any problems when I called and tested, and when it goes off they call and you give them the password. If you don't they'll send someone over. Everything's fine so far, and I love it.

9 years ago

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Verified Customer

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Janier Caban-Hernandez Hartford, CT

I've had it for years, I think part of the reason for getting it was the price and the other part was the ease of setting it up. Every time I call customer service, they've been right on target. They walk through what ever issues I have to my satisfaction, and I've been very happy with the service that they provided. Installation was easy enough; I just I spoke to them to ask where I should stick my phone to the wall and how to adjust it so that I could pick up all of the different sensors I had in the house. So far I'm very happy with the equipment. They've all worked. I'm satisfied with the price. My overall experience has been very positive. They've been very accommodating, they answer all my questions and when they say they'll call me back, they call me back.

9 years ago

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Verified Customer

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Jerry Galbreath Seal Beach, CA

I haven't had any problems or false alarms. I just think that they have an excellent product. Their customer support is very, very friendly; they have the ability to answer questions and interpret what the customer is saying, because sometimes what the customer is saying and what they need to do are two different things, but they're just wonderful on that aspect. I've had just excellent responses from their customer support. Whenever there is a question or an installation item, I can call them and they'll walk me through the process. When the battery was low I had to replace it, and it was somewhat complicated, at least to me, and they walked me through that, and spent a long time helping me on that particular issue.

9 years ago

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Verified Customer

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Elsie Bucknam Aylett, VA

Something came in the mail about Protect America, and at that point I didn't have any security, and I chose them. I didn't know anybody else. Customer support has been very, very good. They call when anything goes wrong. They don't stop at one number, they do call whatever number it takes to get somebody. I just upgraded from having the one with the telephone line to wireless, and every time I had to call them they had always been very helpful. Installing it was a little difficult for me, but probably wouldn't be so to somebody else, because I am older. It was just a little difficult for me, but they walked me through everything, and they're really patient. It's been a very good experience.

9 years ago

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Verified Customer

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Ronald Putnam Long Beach, WA

The customer support people have always been very, very helpful... I think the equipment is really easy to understand, and it was easy to install, too. The people on the other line were really good, talking us through it when we had to change our equipment after so many years that it had become outdated. It's been a really good experience for us over the years, and we're gone sometimes or a month or more at a time, so it's nice to be able to have a security and a peace of mind. I'm very satisfied with it, cost wise; we got it so many years ago, our cost is so minimal. When we're not home I feel good about it, and so does my husband. It's been very nice, we're very happy with our service.

9 years ago

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Verified Customer

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Dorothy Rall Litchfield Park, AZ

"I was using ADT and was not happy with their system and I get some research and found out about Protect America and then there was a true wireless systems that you could just basically bell - prompt to your location that you needed and it's very appealing to me and I like the way the website looks for the company and all the different comments and everything else lifted so I called them and decided to keep going with it and that's the time I was in Anaheim CA and I had just had my garage burglarized so after that episode is when I decided I needed to have a little bit better safety monitoring, security monitoring in my house. Protect America works and I'll give you an example: if you unfortunately trigger the system by yourself and don't reach the way to turn it off in time Protect America gives a quick calls just to make sure you're not being invaded or broken into or anything like that so it's nice to always have safeguard where they call you and that was very good and it's quick too it's within seconds after you reach that point so it's kind of a nice safeguard and I do like the fact that monthly they want you to do system check to make sure everything's working well."

9 years ago

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Verified Customer

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Barney & Carol Lebanon, KY

Their sales team is superior, I mean they work with us in any big any way possible that you know, we've upgraded up lot since we first started with them so we just really like them. Other than like I said we are very happy customers and we're with them for 16+ years and like I say we've actually changed, we upgraded our system a couple of times and when we first started with them all you could get was just alarm for your doors and windows and now we have..if somebody breaks up a glass the alarm goes off we have the fire, the fire alarm go out and they call the police and fire departments for you and to me you can't just get no better than what they are

9 years ago

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Verified Customer

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Delores White Gonzales, LA

I have the doors and window sensor. I have a motion detector and that's all I got, just the basic alarm with the doors and windows and the motion detector. Love them... I never had any problems with them and if I did have a problem or something I needed to be troubleshot I'll call them and they walked me through it and I never had a problem. I'm 100% satisfied with them because one day I called and he noticed that I had an older system and he told me about upgrading me to the new system and stuff like that 'cause things had changed and I didn't know about that until I called and he offered to put me a new system and they sent it right out so they upgraded it. just over all it's just a great company I never had any problem with them compare to some of the things I heard people say about other alarm companies. It's very easy it's not complicated, you can install it yourself and if you do need help there's a 1800 number where you can call for tech support..it's not really difficult at all because I done it myself.

9 years ago

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Verified Customer

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Darin/Nadine B DeLand, FL

At the time our vehicles had been vandalized twice while they were on our driveway and we did not hear anything and were afraid that whoever went after the cars will go after the house so that's why we got the security system. My husband did some research online and we're looking for something that was affordable where we didn't need to knock-hole in the walls and I guess Protect America has some good reviews at that time so we decide to try it out. Our overall experience has been pretty good, my husband done most of the you know putting it up and everything, he said pretty simple and it seems to work pretty well too. Their customer service is pretty good when we call with the question or any kind of problems.

9 years ago

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SAS Photos Philadelphia, PA

Orlando has excellent customer service! He was very professional, polite, he has great sense of humor and he resolved the issue!!

2 weeks ago

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Emily Illo San Ramon, California

Spoke to representative Dominique and she was very helpful and very pleasant to talk to. Made the process easy to understand and complete.

2 weeks ago

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Miss Reds Lake Worth, FL

First time someone took the time to listen explain and figure out how to resolve the issue. He went the extra mile and did a great job

3 weeks ago

Reply from Brinks Home Security

Miss Reds, we are extremely happy to hear that you are pleased with the recent experience you have received. Protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Jul. 7th, 2026

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Don Baldwin Cypress, California

Jenna was extremely patient with me with a somewhat difficult programming

3 days ago

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Verified Customer

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Anonymous Philadelphia, PA

Really efficient and helped me understand everything. The sensors are really good. The system definitely lets me know if something is open - a door or a window. Nothing has been faulty since I've had it. The best thing I guess would be the notifications of anything like I'm always notified if that goes wrong via email or text message on things like that.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Lynette Baldwin, NY

It was easy to set up and they covered everything that I needed. The only thing that I don't like is the control panel is so big I don't know where to put it. I thought the person who helped install the system was very patient, helpful and knowledgeable. It would be nice if they gave a follow up call after the fact to check if everything is okay and working properly or if I had any questions instead of me having chase them down. There was something that they promised me that I didn't get and so if someone had call me with a follow up call that would have been easy for me to say "hey by the way I didn't get that link can you send it to me now?". It feels like they go after you with a vengeance to get your business so now that they have my business they should have the same level of customer service in my opinion.

6 years ago

Reply from Brinks Home Security

Hi Lynette, Thank you for the review. We appreciate your feedback. To improve your experience as a customer and answer any questions you might have about your system, can you please send us a “Private Response” with the name and address associated with the account? A member of the Care team will reach out to you once we verify you as a customer.

Mar. 10th, 2020

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Verified Customer

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Mike

Customer service is what sold me on Protect America. The lady who helped me actually gave me more information than I needed but it was very helpful. She walked me through every step and made sure I understood what I was getting. She wasn't selling me stuff I didn't need. She helped me determine what equipment I needed and if the bandwidth of what I had was sufficient. It was very easy to set up and very user friendly.

6 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the review! We’re happy to hear that our Care team was able to help you find the right equipment for your home. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Sharon Sonora, KY

They did a great job in a step by step instructions on how to install the system so they've done a great job. We got a lot more monitors in the windows and security on the monitoring on some of the doors with the system for a cheaper rate than our other company we used. My wife can actually get on the app on the phone and she can disarm the security system when she pulls up. They've done a fantastic job with us so I appreciate it.

6 years ago

Reply from Brinks Home Security

Hi Sharon,
Thank you for the positive feedback. We are happy that you and your family have had an all-around good experience. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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Anonymous Rural Hall, NC

I like that I could save money by doing the installation myself. It was mostly good other than I had a few hiccups here and there. But for the most part, they were very knowledgeable and if they couldn't give me an answer right away, they provided it within twenty four hours. The cameras are good pictures. It seems relatively easy to use with the phone app and the panel they provided me with.

6 years ago

Reply from Brinks Home Security

Hi there,
We greatly appreciate your feedback. We are happy that you were able to save money with our DIY approach and our Care team has been helpful with any inquiries that occur. Please let us know if you have any other further questions.

Sep. 24th, 2019

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Verified Customer

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John Salem, OR

Some competitor have hidden costs involved in the installation process, so I like the fact that is a fully monitored system with a self install option. It is state of the art equipment and I really appreciate the home automation options. It is easy to access as far as alarming and disarming it. The initial process of setting it up was good but customer service takes a long time after when I had questions.

6 years ago

Reply from Brinks Home Security

Hey John - Thank you for your feedback!

Aug. 12th, 2019

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Verified Customer

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Bibiana Lynnwood, WA

I like the self-install. The representative I worked with was very attentive and kept checking in to make sure everything was still okay and wouldn't take no for an answer. They wanted to make sure everything was set up correctly. So far, everything seems to be working very well. It's easy to install and very user friendly. The one time the alarm went off it all worked very well. It's good to know that I'm protected. I can easily customize the service that I need for the home.

7 years ago

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Verified Customer

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Cy Prescott, MI

The best thing is that it is wireless service and if your lines gets caught or your power gets cut you still have 48 hours of back up battery on the system. It is easy to install yourself, very user friendly and when you have questions they are very helpful with their calls. They explain everything to you and help you out as much as possible. They go above and beyond.

7 years ago

Reply from Brinks Home Security

Thank you, Cy!

May. 9th, 2019

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Verified Customer

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Jennifer Albany, OR

Customer service is very concerned and make sure you understand everything and they treat you nicely. The technician who installed it was excellent. It is good and reliable and pretty much the same as what I had before but with more options and the price was right. I feel secure. I do wish all the buttons would light up on their panel to make sure I push the correct button all the time.

7 years ago

Reply from Brinks Home Security

Thank you, Jennifer! You rock!

May. 9th, 2019

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Verified Customer

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Spinal Brownsville, TX

I think they have integrated products that make it a well rounded security system. I have bought some different products from them, like the deluxe door, which has helped me tremendously with my rental property because I am able to let contractors in without giving them the complete access code, and the thermostat helps regulate the electrical use. All these things make for an excellent product.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Place Fairfield, OH

The equipment looks as good as any alarm system. It was easy to install, easy to set up, and I get information for each one every time it's either turned on or turned off. I think when working with the sales agent, he gave me a very nice rate, especially since I was setting up two accounts with them at the same time. The customer service was quick and I kept getting reminders of needing to get it set up.

7 years ago

Reply from Brinks Home Security

Hey Place - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Hollywood, FL

I like that you don't have to nail anything on the wall. Usually it's kind of difficult to get ahold of the customer service. It seems pretty reliable. I haven't had any problems. I call and check on it monthly just to make sure it's working and they've been very helpful. Protect America seems pretty reliable and they suggest checking it every month.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Carson, VA

The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ruth Clinton, MD

The representatives were knowledgeable and friendly and helped me set it up with a minimum amount of problems. They answered all my questions which is more than the previous service I had did. I find it hard to set my alarm without the key chain. I guess you would use the app but I would like to be able to use the key fab and set my alarm which I can't do at the moment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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John Lake Ariel, PA

When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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J Harker Heights, TX

The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Marietta Houston, TX

Being able to put the system together myself was easy and convenient. The representatives are patient. They took the time to try and understand and figure out if or when I had a situation where I didn't know how to put the tabs where they go. They explained it in detail and they walked me through it step by step. The system gives an immediate response when the alarm is activated and the police come extremely quick.

7 years ago

Reply from Brinks Home Security

Hey Marietta - Thank you for the plethora of kind words!

Mar. 26th, 2019

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Verified Customer

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William Lansing, KS

When my husband was installing the system, the personal that he talked to took the time and explained it very carefully. It's working well and we haven't had any problems with it so far and it seems easy to understand. It's self explanatory. We always appreciated when we were able to have somebody come out and actually install our systems in our home but they don't do that.

7 years ago

Reply from Brinks Home Security

Thank you, William!

Apr. 7th, 2019

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Verified Customer

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customer in Florida Lake City, FL

I live in NC, I purchased this service and equip for my father in Florida, the reports I have received from him and my sister who worked on the phone only to install the equipment, she said it was easy and successful, Dad said he moved his device once and in 10 minutes a sheriff was at his door, he was not aware it was connected to law enforcement protection, this compells me to give 5 stars to Protect America.

7 years ago

Reply from Brinks Home Security

Glad to hear that your father feels safe under our watch!

Apr. 8th, 2019

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Verified Customer

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Manasi Pewaukee, WI

It's a really reasonable rate, and easy to use. I have the basic equipment and it is very straightforward. I could set it up by myself. There are not a lot of complicated wires so it is very customer friendly and the website it user friendly. The staff members that helped me order gave me the information and were vey patient with me and so far everything is delightful.

7 years ago

Reply from Brinks Home Security

Glad to hear of yet another positive experience!

Mar. 24th, 2019

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Verified Customer

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Gayle Harrogate, TN

I really appreciate their availability and the expertise. They have been very responsive and very friendly when I call for assistance. They should have more hours for technical support. So far the device is good and it was easy to install. It gives me peace of mind knowing that if I need any assistance it had a good local connection to the local police and fire stations.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Nicholas Seminole, FL

It's a very easy system to use. I think it is very reliable. I have used it several times now. Whenever I have called and ask for assistance the people seem to be knowledgeable and seem to be able to answer my questions. I am pleased with the quality of the equipment. One thing I like about it is you can have a sound or you can have the alarm set to silent. I was looking an another alert system and they can't do silent the alarm.

7 years ago

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Verified Customer

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Curtis Chino Hills, CA

Customer service was really courteous and reassure me that that I can call with problems or questions. When I had questions and issues about setting up my system, it didn't take me a long time to get to a person to handle my problem. Well I haven't had my alarm system go off yet, but it works and the police arrive quickly but I do have a camera that highlights my entire street.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Makeisha Tampa, FL

The person who helped me over the phone was very knowledgeable and walked me through everything and made it very easy to install everything all by myself. I haven't had any issues, so far it's working well. The best thing is the peace of mind. The only is that the price online was not the price that he gave me when he actually called me it was more when he called to me to sell, maybe clear that up.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dan San Diego, CA

It seems to working fine. The program they have is better than many others, it gives you all the same protections that you can get anywhere else, in addition to a camera. The installation went well, they were very patient with me and very professional. Everything went very smoothly, the gentleman that came to assist me did an outstanding job and everything worked out well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Rockford, IL

I thought it was good to try and I chose it because of the woman who assisted me on the phone. She was very helpful, very informative, and professional. The information that I was given about where to register my alarm the city of Rockford was incorrect, the city of Rockford changes constantly so I believe that the information should be updated in a better way. It helps you sleep better because of the extra alarm sirens helps out for a two story.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Phyllis Lake Hamilton, FL

It's very good equipment. It's easy to install and they walk you right through it and it's a lifetime warranty. If you move you can take it down and take it with you. They are very prompt, the first couple of days, I was making a mistake and was actually punching in my wrong code and the police was showing up at my house within three minutes. Customer service has always been very courteous and answers my calls or calls me back. I'm very happy with their service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Henry Faison, NC

It's much more inexpensive than the system we had. If we have a little problem, customer service walks us through it. I like the security because it's not anything that interferes with the way things work in your home. You have it but it's where you don't even know you have it, there are no wires and things around. They're reliable and the system is very convenient. They walk you through what to do to set it up over the phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sue Holman Phelan, CA

Protect America has met all our security needs, and then some. The alarm is at my 82 year old Mom''s house. The first couple months she set the alarm off while learning the system, but the staff was always very understanding when I cancelled the alarm. Mom''s system also came with a medical alert button. Just last week we used it to get the paramedics to her house. I was extremely grateful for that service. I absolutely love having the app on my phone so I can see when my mom turns her alarm off and on.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Timothy Rochester, MN

When I dealt with the support center when I installed it, that seemed to go alright. I like being able to check it out with the phone app but it seems to work only on one phone or the other. It's hard to get the phone app to recognize our password and stuff. Sometimes the magnet sensors on the door come loose off the velcro so I end up having to glue them on differently but the equipment works well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lillian Queen Creek, AZ

When we first initialized the alarm system, customer service was great and easy to work with and answered all of my questions. It's a basic system and it doesn't do everything we wanted it to do but we could probably get the upgrades if it is needed. They could maybe have a little more follow ups with the customers to ensure everything is working properly because we haven't heard from them since we installed it two years ago.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kenneth Connor Vienna, VA

They ranked high in the research we didi before purchasing a Protect America security system. We like the fact that we could and did install the system ourselves. I wish PA would proactivly test our system on a monthly basis and contact us with feedback after the testing. PA does not seem "trigger happy" about calling us when we briefly set-off our alarm accidently...but it is comforting when we get a call after setting of the alarm and not shutting it down immediately/fast enough.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rich

The system is extremely easy to install and monitor. Everything is very self-explanatory and menu driven so it makes it easy to understand. I wanted something that was wireless and Protect America had that and the right price for me. I have no complaints about the service so far. Every time I call into customer service, they are more than helpful, and willing to do whatever I need them to in order to resolve the issues I may have.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sophia

I'm worried someone will break into my windows, because I don't have sensors on them. I only have sensors on my doors. Protect America offers an app that allows you to turn your alarm on and off from any location. If I turn the alarm on while I'm in bed at night, if I wake up and forget to turn it off and open my door, their alarm is not very obvious. I've heard of other alarm systems that will sound off and blare out and be super annoying, so you know to run in and turn it off before the cops are called. But this system doesn't do that, it literally just sends a beep. So if I'm outside, I'm not going to hear the beeping until I walk back in and at that time it's too late. They've already dispatched the police department to my house. And that's happened a few times because I feel like the alarm is just not obvious. That's the one thing I don't like about Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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