Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anonymous Hollywood, FL

I like that you don't have to nail anything on the wall. Usually it's kind of difficult to get ahold of the customer service. It seems pretty reliable. I haven't had any problems. I call and check on it monthly just to make sure it's working and they've been very helpful. Protect America seems pretty reliable and they suggest checking it every month.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Carson, VA

The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was. Making sure that they were protecting my investment. I've had issues with connecting to the internet. The WiFi has not been a hundred percent all that great because of somewhat false readings at times and the notifications that the alarm has been turned off and turned on making me think that somebody's home and apparently that's not the case. Other than that, I've been relatively satisfied.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ruth Clinton, MD

The representatives were knowledgeable and friendly and helped me set it up with a minimum amount of problems. They answered all my questions which is more than the previous service I had did. I find it hard to set my alarm without the key chain. I guess you would use the app but I would like to be able to use the key fab and set my alarm which I can't do at the moment.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

John Lake Ariel, PA

When I recieved all the equipment, there was some stuff that for some reason one or two of the items were not there and Protect America immediately took care of it and talked through a step by step process of attaching everything. The sticky process on the back sometimes comes off and it's only happened once or twice then I glued it. It's very easy to up and it's very easy to turn the alarms off and you can do it from a remote. They should find another way to attach the window systems and door systems other than just velcro or sticky tape.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

J Harker Heights, TX

The only thing I can say is that I wish the cameras were a little better, one that can actually maybe have a zoom quality. You can talk to somebody through the camera but you can't get a good quality shot. I like the company, I like how they operate. They don't send somebody walking through your home and let you do it yourself and are on the phone with you until you get your whole house working. If I unplug my camera, they send me a message and tell me, "hey, you know your camera just got moved". They're on top of things.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Marietta Houston, TX

Being able to put the system together myself was easy and convenient. The representatives are patient. They took the time to try and understand and figure out if or when I had a situation where I didn't know how to put the tabs where they go. They explained it in detail and they walked me through it step by step. The system gives an immediate response when the alarm is activated and the police come extremely quick.

6 years ago

Reply from Brinks Home Security

Hey Marietta - Thank you for the plethora of kind words!

Mar. 26th, 2019

check_circle

Verified Customer

star star star star star

William Lansing, KS

When my husband was installing the system, the personal that he talked to took the time and explained it very carefully. It's working well and we haven't had any problems with it so far and it seems easy to understand. It's self explanatory. We always appreciated when we were able to have somebody come out and actually install our systems in our home but they don't do that.

6 years ago

Reply from Brinks Home Security

Thank you, William!

Apr. 7th, 2019

check_circle

Verified Customer

star star star star star

customer in Florida Lake City, FL

I live in NC, I purchased this service and equip for my father in Florida, the reports I have received from him and my sister who worked on the phone only to install the equipment, she said it was easy and successful, Dad said he moved his device once and in 10 minutes a sheriff was at his door, he was not aware it was connected to law enforcement protection, this compells me to give 5 stars to Protect America.

6 years ago

Reply from Brinks Home Security

Glad to hear that your father feels safe under our watch!

Apr. 8th, 2019

check_circle

Verified Customer

star star star star star

Manasi Pewaukee, WI

It's a really reasonable rate, and easy to use. I have the basic equipment and it is very straightforward. I could set it up by myself. There are not a lot of complicated wires so it is very customer friendly and the website it user friendly. The staff members that helped me order gave me the information and were vey patient with me and so far everything is delightful.

6 years ago

Reply from Brinks Home Security

Glad to hear of yet another positive experience!

Mar. 24th, 2019

check_circle

Verified Customer

star star star star star

Gayle Harrogate, TN

I really appreciate their availability and the expertise. They have been very responsive and very friendly when I call for assistance. They should have more hours for technical support. So far the device is good and it was easy to install. It gives me peace of mind knowing that if I need any assistance it had a good local connection to the local police and fire stations.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Nicholas Seminole, FL

It's a very easy system to use. I think it is very reliable. I have used it several times now. Whenever I have called and ask for assistance the people seem to be knowledgeable and seem to be able to answer my questions. I am pleased with the quality of the equipment. One thing I like about it is you can have a sound or you can have the alarm set to silent. I was looking an another alert system and they can't do silent the alarm.

6 years ago

check_circle

Verified Customer

star star star star star

Curtis Chino Hills, CA

Customer service was really courteous and reassure me that that I can call with problems or questions. When I had questions and issues about setting up my system, it didn't take me a long time to get to a person to handle my problem. Well I haven't had my alarm system go off yet, but it works and the police arrive quickly but I do have a camera that highlights my entire street.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Makeisha Tampa, FL

The person who helped me over the phone was very knowledgeable and walked me through everything and made it very easy to install everything all by myself. I haven't had any issues, so far it's working well. The best thing is the peace of mind. The only is that the price online was not the price that he gave me when he actually called me it was more when he called to me to sell, maybe clear that up.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Dan San Diego, CA

It seems to working fine. The program they have is better than many others, it gives you all the same protections that you can get anywhere else, in addition to a camera. The installation went well, they were very patient with me and very professional. Everything went very smoothly, the gentleman that came to assist me did an outstanding job and everything worked out well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

John Rockford, IL

I thought it was good to try and I chose it because of the woman who assisted me on the phone. She was very helpful, very informative, and professional. The information that I was given about where to register my alarm the city of Rockford was incorrect, the city of Rockford changes constantly so I believe that the information should be updated in a better way. It helps you sleep better because of the extra alarm sirens helps out for a two story.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Phyllis Lake Hamilton, FL

It's very good equipment. It's easy to install and they walk you right through it and it's a lifetime warranty. If you move you can take it down and take it with you. They are very prompt, the first couple of days, I was making a mistake and was actually punching in my wrong code and the police was showing up at my house within three minutes. Customer service has always been very courteous and answers my calls or calls me back. I'm very happy with their service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Henry Faison, NC

It's much more inexpensive than the system we had. If we have a little problem, customer service walks us through it. I like the security because it's not anything that interferes with the way things work in your home. You have it but it's where you don't even know you have it, there are no wires and things around. They're reliable and the system is very convenient. They walk you through what to do to set it up over the phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Sue Holman Phelan, CA

Protect America has met all our security needs, and then some. The alarm is at my 82 year old Mom''s house. The first couple months she set the alarm off while learning the system, but the staff was always very understanding when I cancelled the alarm. Mom''s system also came with a medical alert button. Just last week we used it to get the paramedics to her house. I was extremely grateful for that service. I absolutely love having the app on my phone so I can see when my mom turns her alarm off and on.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Timothy Rochester, MN

When I dealt with the support center when I installed it, that seemed to go alright. I like being able to check it out with the phone app but it seems to work only on one phone or the other. It's hard to get the phone app to recognize our password and stuff. Sometimes the magnet sensors on the door come loose off the velcro so I end up having to glue them on differently but the equipment works well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lillian Queen Creek, AZ

When we first initialized the alarm system, customer service was great and easy to work with and answered all of my questions. It's a basic system and it doesn't do everything we wanted it to do but we could probably get the upgrades if it is needed. They could maybe have a little more follow ups with the customers to ensure everything is working properly because we haven't heard from them since we installed it two years ago.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Kenneth Connor Vienna, VA

They ranked high in the research we didi before purchasing a Protect America security system. We like the fact that we could and did install the system ourselves. I wish PA would proactivly test our system on a monthly basis and contact us with feedback after the testing. PA does not seem "trigger happy" about calling us when we briefly set-off our alarm accidently...but it is comforting when we get a call after setting of the alarm and not shutting it down immediately/fast enough.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Rich

The system is extremely easy to install and monitor. Everything is very self-explanatory and menu driven so it makes it easy to understand. I wanted something that was wireless and Protect America had that and the right price for me. I have no complaints about the service so far. Every time I call into customer service, they are more than helpful, and willing to do whatever I need them to in order to resolve the issues I may have.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Sophia

I'm worried someone will break into my windows, because I don't have sensors on them. I only have sensors on my doors. Protect America offers an app that allows you to turn your alarm on and off from any location. If I turn the alarm on while I'm in bed at night, if I wake up and forget to turn it off and open my door, their alarm is not very obvious. I've heard of other alarm systems that will sound off and blare out and be super annoying, so you know to run in and turn it off before the cops are called. But this system doesn't do that, it literally just sends a beep. So if I'm outside, I'm not going to hear the beeping until I walk back in and at that time it's too late. They've already dispatched the police department to my house. And that's happened a few times because I feel like the alarm is just not obvious. That's the one thing I don't like about Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

James

None of the equipment we have has failed - everything is always working properly. People in customer service really care. If there is an emergency, they will call people and emergency services to help out. One of the things I would like to see is outdoor products going on sale. The smoke detectors and other things that you might buy never seem to go on sale and I would like to install those .

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Judith

I'm completely disabled, and have a hard time figuring out what all the buttons do. I'm learning the system very slowly, and they're very helpful every time I call. There are a lot of different things that the system does do, but if you're like me and you're not computer savvy, their customer service is so awesome that if you have a question you can call and immediately get and a very simple answer. I find it outstanding that without having to go through tons of 'push this button' you actually talk to a human being. I want them to keep that always.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Dot

Every time I've talked to someone at Protect America, they've been extremely professional, easy to understand, and always helpful. We have had their services for 2 years now, and have not had any issues or problems whatsoever. The system is very secure, so people cannot hack into it. I feel safe knowing that if somebody breaks into my house, the police can be there immediately.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Anonymous Attalla, AL

Everything I need is taken care of immediately. I like the fact that I install it myself. I don't feel secure with other people coming in to do it. It works, it's safe, and it's comfortable. I love it when the doors talk when they move and the windows as well. They stay on the phone with you in situations they aren't sure about. I actually had the police department coming and they stayed right with me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Kimi Sacramento, CA

There have been many times that I have had issues and I was able to call in and they helped me right away. I did the installation myself, which I was surprised that everything went really well, and I've had no issues. I really like the equipment, it came with a camera for the front door and it was wireless. The last company wanted to charge me a whole lot more money to go wireless even though I was with them for 13 years. I like how it chimes in and tells us the door is open, or the window.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Violet Miami, FL

Every time that I call customer support they are helpful. They give me information on how to use it, change passwords, and update the system. They system works really well, I haven't had any false alarms. Every time that it has gone off it's been because something has happened. I think the security itself is good, I like that if I have an issue at home I can just press one button. I am also able to active and deactivate it from my phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Barbara Phoenix, AZ

I think they offer a lot of things I couldn't find in other providers. For example, the indoor cameras. Their website is more informative than other companies' customer service departments. It was really easy for me to find information of what I wanted. They were really easy to work with and they stick to their schedule. Such as when they will call you or when you will receive your package. I feel safe even outside of my home because I can watch it remotely.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Gregory Hayes

They are very responsive as far as getting in touch with me once I had the equipment ordered. They continued to help me set it up as well. The only thing I don't like is the keypad is wired. I tried to hide it because of that, and I couldn't hide it well enough. If someone tried to break in they would be able to find the keypad and possibly disable it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Matthew Blake

They respond well to alarms and they seem to monitor the alarm very well. They're very responsive and attentive. The camera monitoring seems a little bit limited, like you can't have more than one and some of the app features aren't as good. They are the best option for the money, and you can feel secure in your home knowing that it is monitored.

7 years ago

check_circle

Verified Customer

star star star star star

Alexander Sorich

When my service got delivered on time, I was able to talk to a customer service rep over the phone. Je gave me knowledgeable information and it was a very easy set up. Protect America is very fast on call customer service and even though I'm not in the same state as where they ship from, I'm still getting excellent service all the way up and Michigan. I have a special item through them and whenever I make a sudden loud noise an alarm goes off, so I feel really protected I if someone were to break down any of my doors.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Minneman Elizabeth Suitland, MD

Whenever I have a question, customer support is quick and doesn't make me wait on hold for very long. There was one incident where my alarm went off, and they were very responsive in helping with the situation. Their equipment is high quality, and you can really customize their service to fit your needs and to fit it in your price range. They have great products for a great price.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Bertha Graves Riddle, OR

I forgot some things they told me and when I called again they were really good and walked me through the things that I forgot. They helped me install the equipment and it seems to be working fine, and if it doesn't work they replace it. They're very patient and really good at realizing I'm just learning this stuff but they're more than happy to take a few minutes to go back over it with me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Stephen Matacz Perry, NY

I've dealt with no small handful of people there and they're all very knowledgeable, friendly, and are able to get the answers I am looking for. Everything works, I've accidentally set off the alarm a few times and they responded very quickly. There are a couple of less expensive ways, but they don't have the same quality of reviews, I'm getting what I'm paying for here.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Jack Gardner Star, ID

After doing research on several different companies, Protect America seemed to get one of the highest rating. Initially, I had a little issue with the equipment. It was getting turned off, so they had to supplement a couple things based on what the salesman told me. I'd say if there was ever an interruption in the quality of their service, they would would surely help me understand how it will work for me in my house. The equipment is easy to install, and everything seems to do what it's supposed to do. If someone ever burglarized my house, I can call them and they would be very responsive and very helpful.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Billy Grant Quitman, TX

The reason I got Protect America is because my brother had it for 18 years, and he told me I needed it. My house got broken into, and realized I needed it! They were really good at helping me out, I don't think I could set it up myself. I'm glad I have this security system, because I'm satisfied the way it works. I think I'm in pretty good hands with Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Diontey Ross Florissant, MO

One thing I really like about this company is that it has great reviews, and their customer support is very helpful. Every time I call, they answer all my questions and once you're signed up, you keep that same person to contact through phone or email when you have questions. The installation process was easy, simple, and you can do it all yourself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Quenned Spalding Jefferson City, MO

Customer support has always answered the questions I've had. Even if I didn't call in, they'd call to check in and make sure everything is working right. All the equipment is doing what it said it would, and I haven't had any problems. Protect America has provided more services than other companies, and everything that they claim has been true so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Jonathan Morin

Protect America's customer support has been really helpful in setting up appointments to call back and help set up my system. The equipment is okay - everything works, but it is faulty. It's not terrible equipment, but it's a little difficult when it doesn't always work well. I think the price is competitive, but I'd still like to get it cheaper. This is a very trustworthy company, and I recommend this company to people looking for a home security system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Csclsrkrn Barboursville, WV

If an issue occurs, as soon as the alaris a phone call instantly to confirm the situation. With our previous security and an incident occurred, the alarm would ring about minute or soo and they would call to confirm and then they would call police, fire, etc. I would have wasted a good minute of valuable response time. Mini has a wifi responder which keeps my phone line free for their call yet the wifi recognizes and puts call thru to 911 center as they confirm the problem. There is no wasted response time. Better to cancel an alarm than need help and to waste valuable response time!

8 years ago

check_circle

Verified Customer

star star star star star_border

Shirley & David Weil

We never seem to get the chance to answer the alarm person before the alarm goes off again. They cannot hear me speaking because of this. Give a person a bit more time to get to the key pad to talk to the operator to say that all is well. This is very annoying. Very annoying. It has happened twice & he person talking to us & we couldn't get them to hear us so they called the fire ???????????????????????????????????????? This little fish ?? is for goodluck in money and love, but u have to keep this fish alive, by sending it onto the people u wish happiness and to always be safe... you have to a'' including as the next thing we know is

8 years ago

check_circle

Verified Customer

star star star star star

Robert Dennis Albuquerque, NM'

The system works excellent. I had a small fire that started in the electrical switch for my swamp cooler. The switch shorted out and was smoldering. The smoke detector went off and the alarm company called me and the fire department, who responded within 5 to 7 minutes. If i hadn't been home and not had the smoke detectors, it could have been a lot worse. The system saved my house from being potentially destroyed.

8 years ago

check_circle

Verified Customer

star star star star star

Troy Conrey Gilbert, AZ'

After having a break in, I just decided to go for a home security system. The alarm has gone off a couple of times by accident, but we haven't had another break in or anything of the sort. The system and equipment is easy to use and also very effective. The people have been very quick at solving any problems and they've always been very professional and noble.

8 years ago

check_circle

Verified Customer

star star star star star

Sammie Taylor Greenwood, LA'

The service was offered to me along with the home, so I accepted it. Whenever I have a concern, they solve the problem right away. I just tell them the issue and they resolve it for me. The equipment works and it's easy to use. I'm happy with the service and I don't really have any reason to change. Even when other home security services call me and offer me lower rates, I always decline.

8 years ago

check_circle

Verified Customer

star star star star star

Alice Ansley Plainview, TX

The sales guy described the product to me and how it worked. He showed me the security I would get and how safe I would be, I was sold. Anytime the alarm goes off, I get a call from the company to make sure that everything is ok. If something is wrong with the system, they always help me get what I need and let me know what goes on. It has been almost a year and a half since I got it and it works exactly the way it was demonstrated. It's easy to set and disarm, and the information on the screen is accurate. Whenever there's a storm or anything, it alerts me to it. Overall it's a good service.

8 years ago

check_circle

Verified Customer

star star star star star

Joseph Villagomez Chandler, AZ'

We got it since it could be wireless and it was cheaper than the company I was using. Customer support has helped me out in several situations, including the time my alarm was malfunctioning. They were friendly and the service was fast. The system itself is user friendly. Overall they have been a reliable company and give me fast and friendly service.

8 years ago

check_circle

Verified Customer

star star star star star

Deborah Jones Westwego, LA

I wanted to get rid of ADT because they refused to upgrade my system, so I decided to go and switch. The gentleman that came by to install the system was very helpful and did the job speedily. It didn't take them long. Every time I had a problem, I just called them and they would solve it all quickly. I have a doorbell device and I love it, I can hear it from anywhere in my house.

8 years ago

check_circle

Verified Customer

star star star star star

Gail Vergato Billerica, MA'

My husband passed away and since I wanted to stay in the house, my son insisted I get a security system. Since he's my son, he has a key to get in of course. The system tells you if the doors open or if you leave a window open as well. Whenever I have issues, customer service is great and they jump right on it. They work through with it. I also like that I don't have to wait for someone to come into the line, you speak immediately to someone. Since I'm living on a medicare fixed income I've had to make some adjustments for me to go with them. Still, it's an excellent system.

8 years ago

Brinks Home Security Reviews