Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Terita Green Ashburn, Virginia

The tech department solved the issue I was having with the screen saver that wasn't performing properly.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Terita. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Verified Customer

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Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

7 years ago

Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

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Verified Customer

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Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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George Ruidoso, NM

Well, the truth is I tried a lot of companies and I thought they were all thieves who wanted $1200, who wanted $900. I was going to go with Vivint but then I saw that Protect America had a rating of #1 on the internet, so I figured I'd give them a call and I spoke to this woman who was very helpful. My son decided that we could put it in ourselves, which we did. The system is not confusing. You can arm and disarm it from your phone - that's the feature I like best of all. I'm glad I went with them. My wife accidentally hit the panic button one night and the police showed up, so I know the system works. Protect America just doesn't say they're going to help, they do help. For example, when I bought the system, there was only one remote for the alarm. And I called up the company and asked what about my wife? They said 'you didn't specify that'. And I told them I was displeased and they immediately sent me a remote for my wife for no charge. That's the kind of company I want to deal with.

7 years ago

Reply from Brinks Home Security

Thank you, George!

Apr. 7th, 2019

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Verified Customer

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Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

7 years ago

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Verified Customer

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Samantha Houston, TX

I picked them out of the companies I talked to for a quote because they were the most customer service oriented and they were the first to talk to me about actual pricing without a lot of red tape. They've been really responsive to any questions I've had and when my husband and I received the system and how to install it, we had someone walk us through all of that and they were very patient and helpful. I know that they go above and beyond and at the money you pay a monthly fee that's something that I really care about. I know I'm not getting strong along. I didn't feel like it was a hassle at all. It is a pretty standard type of security equipment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Brian East Rockaway, NY

It seems like the best equipment that could be available and they explained to me what was involved with installation. The sales person answered all my questions. Every time I call customer service, they pick up within a minute or two minutes and my questions are answered and things are explained. They're more than willing to spend time with me and not rush me off to get the next customer service person. I'm very happy with their response time, the equipment, and the website and how things work on smart phones. I canceled my other alarm company because they never worked, but this works and I really like I go the best deal I could, I got a lot of free equipment and when I added equipment I always seemed to be getting a discount. They are the real deal as far as security goes; I really trust them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bradley Sarasota, FL

Every single time I call, they go out of their way to solve my problem. I like the prices and I like that I didn't have to pay off my camera - I could just buy them out right. I also like knowing that I am secure. My alarm went off one time when I was leaving the house and within thirty seconds they were on the phone making sure everything was okay so I like the safety I like that my house is watched over and safe. There are certain things with the app that I have issues with. When I go back to look at video footage it crashes on me regularly and then I have to start all the way over again. It doesn't leave where I left off and that is a very very time consuming and frustrating thing for me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amy McCormick Snohomish, WA

To be honest, I signed up with them because of the phone call that I received. I talked to a lot of different companies but by far, the person I talked at Protect America was able to answer every question I had and it didn't feel like she was reading through a manual.It felt like I would be more secure using their company because of the fact that you guys have been in business for so long. The other competitors like ADT, Comcast, Infinity all of that just didn't seem like they were that knowledgeable about their product and they kept having to put me on hold in order to find out about this or that. Now when I call, sometimes I'm on hold for several minutes before I get to a live person, but I can always get a hold of someone. It was really easy to install their system ourselves. While they were walking me through on how to install it, whenever we had any problems I would immediately be able to have someone walk me through it and it was just easier. Other places were demanding that someone had to install it for us because it's just too complicated. That was not the case for you guys so that was much more easy. I like Protect America's app.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Catherine Milford, OH

All the dealings that I've had with the customer service has been excellent so I'm real happy with them. it was easy to install and set up. It's up to the standards of all the equipment that is out there. All around excellent company to so far that I dealt with. We had one issue where smoke in the kitchens set off the smoke alarm and they contacted us immediately and they cancelled the call to the fire department. Today the alarm called the fire department and they came right out even though the alarm had been canceled. They've been on the ball and a couple of times that it's been set off accidentally they were right on the phone with this and alerted us immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Hernandez Andrew Philadelphia, PA

I've loved having them as my security system. Their customer support is amazing. My alarm went off at one time, and within 5-6 minutes, the coops were there and I got an alarm from the company asking if I needed protection. The equipment is very dependable. It's wireless, so you don't need to worry about poking holes in walls. They have magnets for the windows and doors, so you don't have to worry about breaking your walls. Protect America is absolutely worth the price. It only took me 15-20 minutes to install the equipment. My experience has been amazing, and I'm planning on having them as my security system for the rest of my life.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rosemary Shannon Bethel, OH'

When I first got it I was really nervous because I was afraid I would mess up. They gave me plenty of instructions, but I was still afraid I would make a mistake. On a day I actually setting it off after I had turned the system on. I was sure that the alarm had gone off and sure enough, I hadn't walked a thousand feet down the road and a sheriff's car came my way. I walked back and they were there in my house. They were very fast in responding to the alert, and they were able to help me and turn it off. That happened twice after that incident, but I think I was finally able to learn how it works. Once you learn how to use the system it's good though. I am more comfortable with it since there have been 7 robberies in our road. I know that the police will respond fast if we have somebody break into my house.

8 years ago

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Verified Customer

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Leroy Singer New Castle, PA

I switched from ADT because with them I had to go through the telephone lines that go on the posts outside. So if someone wanted to they could just cut it and shut down the alarm system. Monitronics could use my underground lines, so I just decided to go with them since they had what I wanted. Whatever questions I call them about, they have an answer for me. I'm able to handle the panel on my own, and they're always there to ensure my problems are handled or done. I don't have any problems with the system either. The motion detectors and the thing on the door work just fine, they chime in and tell you if someone's coming in the door. I'm satisfied with them.

8 years ago

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Verified Customer

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Janelle Lowe Columbia City, IN

The techs and custoer service are always nice and helpful. Willing to go the extra mile if I do not understand something. The only thing I wish was different was being able to have a tech here at home to check things out I have two jobs and work the hours that restrict me from calling during the week. It takes a long time to be on the phone trying to fix something and sometimes communication is difficult..I received two alarms for two windows free when I upgraded to wirless, but they are not meant for windows with narrow trim around them. Now I have these window alarms that I would love to use and cannot use them ever. So I guess my suggestion would be to make them so they work in every situation. Other than that I am satisfied.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patricia Lester Smyrna, DE

Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off. I was afraid because I thought somebody had broken into my house, but Protect America immediately sent over a Police Officer, and they stayed in touch with me. I liked how the whole thing was managed, it gave me a peace of mind.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Judy Rhodes Columbus, OH

The installation is done by yourself, however, they tell you what you need to do through the phone. I liked that it came with sensors that can be attached to my windows with different types of adhesives. I can raise the window to my will, and if anybody raises it any higher, the alarm goes off, so I really liked that feature about them. Besides, for the most part, their customer support has been good. I've run across of a few customer service people that were less helpful in my 12 years with Protect America, but most of them have been good. They take care of any concerns I may have. On top of all of that, they're quick to respond, so I've really felt safe with that.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Russ Riegelwood, NC

I've had it for several years now, and they've improved a lot since they went wireless. I've been really satisfied because it's worked out a whole lot better, and the response time is so much better as well. Besides, their installation process was painless, and it went really well. Also, their customer support is very good. They helped me out and sent me all the new stuff to install. I've sat in my chair, about 6 feet away from the box, while my wife opens the door. Before I can get up and turn it off, my phone was ringing, and it was Protect America, making sure everything is alright. It's all been a very positive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Upper Marlboro, MD

They've been very attentive! The customer service has been a top-notch anytime I need to get a hold of them, they're right there They stay with you until you get the answer you need, plus, they walk you through any of your issues. If there's something that they can't work out, if it's more of a technical issue, they refer you to the appropriate people, and then of course, they actually walk you through everything. Also, it was very easy to install. I did it myself, and I think I did it within 30 minutes. I'm very pleased with it because it does the job I needed to protect my house. It's actually been a pleasure to deal with them.

9 years ago

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Verified Customer

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Neil Barraclough Edinburg, TX

My house has a lot of windows, so Protect America had a good flexibility with customizing their system to my house. That was one of the main reasons I went with them. Customer support has always been great as well. They're pretty responsive when I've called, and they always help me out if I have troubleshooting issues with my system. When one of the sensors has issues, they send you out the replacements and all. There was an occasion when the alarm got tripped in, so I had a police officer at the door within 10 minutes of that. It was a false alarm at that time, but I know somebody will be here in case I need it. I'm just happy with the service.

9 years ago

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Verified Customer

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Sanford Gibbons East Bend, NC

We had it installed years and years ago. They had the best response time, they were just as cheap as everybody else, and I like the wireless part. At the time we got it years ago, there weren't too many being marketed that were wireless. It was no problem at all when we moved; I just brought the system with me, and they've talked to me over the phone and said everything was back up. I had to get the new sensors when we switched over to the new box, and customer service told me what to do each time. There weren't any problems when I called and tested, and when it goes off they call and you give them the password. If you don't they'll send someone over. Everything's fine so far, and I love it.

9 years ago

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Verified Customer

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Janier Caban-Hernandez Hartford, CT

I've had it for years, I think part of the reason for getting it was the price and the other part was the ease of setting it up. Every time I call customer service, they've been right on target. They walk through what ever issues I have to my satisfaction, and I've been very happy with the service that they provided. Installation was easy enough; I just I spoke to them to ask where I should stick my phone to the wall and how to adjust it so that I could pick up all of the different sensors I had in the house. So far I'm very happy with the equipment. They've all worked. I'm satisfied with the price. My overall experience has been very positive. They've been very accommodating, they answer all my questions and when they say they'll call me back, they call me back.

9 years ago

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Verified Customer

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Jerry Galbreath Seal Beach, CA

I haven't had any problems or false alarms. I just think that they have an excellent product. Their customer support is very, very friendly; they have the ability to answer questions and interpret what the customer is saying, because sometimes what the customer is saying and what they need to do are two different things, but they're just wonderful on that aspect. I've had just excellent responses from their customer support. Whenever there is a question or an installation item, I can call them and they'll walk me through the process. When the battery was low I had to replace it, and it was somewhat complicated, at least to me, and they walked me through that, and spent a long time helping me on that particular issue.

9 years ago

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Verified Customer

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Elsie Bucknam Aylett, VA

Something came in the mail about Protect America, and at that point I didn't have any security, and I chose them. I didn't know anybody else. Customer support has been very, very good. They call when anything goes wrong. They don't stop at one number, they do call whatever number it takes to get somebody. I just upgraded from having the one with the telephone line to wireless, and every time I had to call them they had always been very helpful. Installing it was a little difficult for me, but probably wouldn't be so to somebody else, because I am older. It was just a little difficult for me, but they walked me through everything, and they're really patient. It's been a very good experience.

9 years ago

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Verified Customer

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Ronald Putnam Long Beach, WA

The customer support people have always been very, very helpful... I think the equipment is really easy to understand, and it was easy to install, too. The people on the other line were really good, talking us through it when we had to change our equipment after so many years that it had become outdated. It's been a really good experience for us over the years, and we're gone sometimes or a month or more at a time, so it's nice to be able to have a security and a peace of mind. I'm very satisfied with it, cost wise; we got it so many years ago, our cost is so minimal. When we're not home I feel good about it, and so does my husband. It's been very nice, we're very happy with our service.

9 years ago

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Verified Customer

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Dorothy Rall Litchfield Park, AZ

"I was using ADT and was not happy with their system and I get some research and found out about Protect America and then there was a true wireless systems that you could just basically bell - prompt to your location that you needed and it's very appealing to me and I like the way the website looks for the company and all the different comments and everything else lifted so I called them and decided to keep going with it and that's the time I was in Anaheim CA and I had just had my garage burglarized so after that episode is when I decided I needed to have a little bit better safety monitoring, security monitoring in my house. Protect America works and I'll give you an example: if you unfortunately trigger the system by yourself and don't reach the way to turn it off in time Protect America gives a quick calls just to make sure you're not being invaded or broken into or anything like that so it's nice to always have safeguard where they call you and that was very good and it's quick too it's within seconds after you reach that point so it's kind of a nice safeguard and I do like the fact that monthly they want you to do system check to make sure everything's working well."

9 years ago

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Verified Customer

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Barney & Carol Lebanon, KY

Their sales team is superior, I mean they work with us in any big any way possible that you know, we've upgraded up lot since we first started with them so we just really like them. Other than like I said we are very happy customers and we're with them for 16+ years and like I say we've actually changed, we upgraded our system a couple of times and when we first started with them all you could get was just alarm for your doors and windows and now we have..if somebody breaks up a glass the alarm goes off we have the fire, the fire alarm go out and they call the police and fire departments for you and to me you can't just get no better than what they are

9 years ago

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Verified Customer

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Delores White Gonzales, LA

I have the doors and window sensor. I have a motion detector and that's all I got, just the basic alarm with the doors and windows and the motion detector. Love them... I never had any problems with them and if I did have a problem or something I needed to be troubleshot I'll call them and they walked me through it and I never had a problem. I'm 100% satisfied with them because one day I called and he noticed that I had an older system and he told me about upgrading me to the new system and stuff like that 'cause things had changed and I didn't know about that until I called and he offered to put me a new system and they sent it right out so they upgraded it. just over all it's just a great company I never had any problem with them compare to some of the things I heard people say about other alarm companies. It's very easy it's not complicated, you can install it yourself and if you do need help there's a 1800 number where you can call for tech support..it's not really difficult at all because I done it myself.

9 years ago

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Verified Customer

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Darin/Nadine B DeLand, FL

At the time our vehicles had been vandalized twice while they were on our driveway and we did not hear anything and were afraid that whoever went after the cars will go after the house so that's why we got the security system. My husband did some research online and we're looking for something that was affordable where we didn't need to knock-hole in the walls and I guess Protect America has some good reviews at that time so we decide to try it out. Our overall experience has been pretty good, my husband done most of the you know putting it up and everything, he said pretty simple and it seems to work pretty well too. Their customer service is pretty good when we call with the question or any kind of problems.

9 years ago

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R D Proviso Township, Illinois

She was very patient and was very detailed, In describing all the products and answering all the needed questions we had

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, RD. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Victor Muhammed Houston, Texas

The two people I spoke to after my first call helped me and explained to me about my sensor I have no issues now and I’m satisfied with brinks

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Victor. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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David Kline Ona, Florida

This account was to be canceled July 30.but evidently it was not because I am still getting alarms. KI just spoke with Shakiera and she is emailing me something to complete. Still waiting for it.?

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, David. We are sad to hear you are cancelling service. We apologize for any difficulties you may have run into. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you on this.

Aug. 21st, 2026

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jeff ockinga Omaha, Nebraska

The person that helped me out went above and beyond his duties made me feel comfortable with brinks and to trust them to use them again, even though I’m canceling my plan

1 month ago

Reply from Brinks Home Security

Hello Jeff, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. We await the next opportunity to serve you again.

Aug. 17th, 2026

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Dan Kelly Omaha, Nebraska

Agent provided me with a confirmation that are verification letter for moving to a senior high rise had been received. Also canceled the auto payments. Very efficient!!!!

1 month ago

Reply from Brinks Home Security

Hello Dan, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Gary Calvillo Bakersfield, California

I have been struggling with financial problems and Brinks has understood my hardship and had continued to keep my security in effect. I thank you for understanding.

1 month ago

Reply from Brinks Home Security

You're welcome Gary. We are extremely happy to hear that you are pleased with your service from our team and that we could help provide a targeted solution. Thank you for allowing us to not be there for you, but also leaving us a great review!

Aug. 10th, 2026

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Julius Loving II Milwaukee, Wisconsin

Agent was very courteous, helpful and professional. He offered solutions to my issues that resol them completely to my satisfaction. Great job! Thanks

1 month ago

Reply from Brinks Home Security

Julius, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a great review!

Aug. 10th, 2026

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Carole Machol-Atler Conroe, Texas

I had an issue with my camera at my front door. My first call and the agent was understanding and assisted me right away. Within a few minutes she had the issue fixed.

1 month ago

Reply from Brinks Home Security

Hello Carole, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Charles Crawford Cedar Hill, Tennessee

Great customer service, recognition of and value customer loyalty, found a very reasonable solution to my problem and I signed up for a contract extension.

1 month ago

Reply from Brinks Home Security

Hi Charles, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Ben Makowski Sheffield Township, Ohio

The representative that I worked with, was trying to be very helpful. The problem I ran into, is that the people higher up were not too willing to work with me I’m relieving some of the charges that I felt were excessive.

1 month ago

Reply from Brinks Home Security

Ben Makowski, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are not in agreement with your billing charges. We are happy to review your account and you may send your account information and description of your billing concerns to socialmedia@brinkshome.com and we will get back to you.

Aug. 12th, 2026

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Donna Van Winkle Weatherford, Texas

Shelia was the most helpful and personable customer service representative I have spoken to in a long time. Truly a jewel in the Brinks crown to be cherished!

1 month ago

Reply from Brinks Home Security

Donna, we are extremely happy to hear that you are pleased with your service from Shelia. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Lars Howlette Tampa, Florida

Joshua was a huge help today. We worked together for a while today and were able to get a lot of our system back online. He was very helpful and provided a pleasant customer experience.

2 months ago

Reply from Brinks Home Security

Hi Lars, we are happy to hear that you are satisfied with your service from Joshua. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Angela Shaffer Deltona, Florida

The first people I spoke with had me on hold for far longer than I was happy with. I was transferred to other people a couple of times. When I finally spoke with Ray, he did a great job of (finally) helping me. He answered questions and renegotiated our contract, scheduled a technician and explained the changes to our contract. Too bad it took so long to get the help I needed.

2 months ago

Reply from Brinks Home Security

Hello Angela, thank you for your feedback regarding your experience. We are about extended hold times you experienced. We are happy to know that Ray had provided your with the service you needed as well. At Brinks Home, we are committed to providing great service, peace of mind and a fast, reliable alarm response when you need it most. If there is anything else we can assist you with, please do not hesitate to reach out.

Jul. 30th, 2026

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Steve Napier Orlando, Florida

I was very pleased with the service I received. The lady I spoke with was very nice and respectful. She did all she could to make things right and she succeeded. Thank you, Kiki. I like her nickname.

2 months ago

Reply from Brinks Home Security

Hi Steven, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Robert Scituate, Rhode Island

The first person I talked to was very pleasant and took care of all. The service tech, Cory, did a great job in solving my problem, very pleasant and informative, he did a good job.

2 months ago

Reply from Brinks Home Security

Hi Robert, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Kristin Carpenter Syracuse, New York

The customer service agent on the telephone was considerate, knowledgeable, and helped me get my question answered. I was impressed with the fact that there was almost no hold time.

2 months ago

Reply from Brinks Home Security

Hello Kristin, thank you for rating us 5-stars! We are pleased to hear of your positive experience with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. -Paul H.

Jul. 2nd, 2026

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Sonia Seattle, Washington

After multiple attempts to reach out to customer care and holding for over 20 min just to get help with system I got to speak to the last person who helped me cancel my subscription. A subscription the began in 2008, I had an equipment that could be categorized as outdated.

1 month ago

Reply from Brinks Home Security

Hi Sonia, we are sorry to hear that you are parting ways with us. I am sure that we could have provided upgrade options for you. If you change your mind we'd love to see what we can do for you. Feel free to email us at socialmedia@brinkshome.com.

Aug. 12th, 2026

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Arlene Luster Southampton Township, New Jersey

Good system- easy to arm and disarm. Angela in customer service was great!

3 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Arlene. We're pleased to hear about your experience with the service you have received from Arlene. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Richard Walker Bartlett, Texas

Knowledgeable and friendly staff. Resolved my issue quickly.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Richard. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 21st, 2026

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MsKings Things Seattle, Washington

Both Ladies yesterday (30th) and today July 1st provided me with their upmost attention! The both were "patient" understanding and made sure that my issue at had would be either fixed or resolved by a visit from the Technician. The are true pioneers in terms to excellent customer service!

2 months ago

Reply from Brinks Home Security

Hi there, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

Brinks Home Security Reviews