Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Evangeline George Beaumont, TX

I wanted security in my house while I was working, so that I would know if something happened at my home. They installed everything. The equipment is one hundred percent fine, it's great. They've always done everything that I asked them to do at customer support. One time I asked them if they could send someone out and they said they didn't have anybody close by, and then I closed the phone and they called me right back and said they did after all, so they sent him. That was the only time that they sent somebody.

9 years ago

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Verified Customer

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Anonymous Charlestown, IN

I decided to go with them based on cost. Everything has worked as designed or as it's supposed to. I think everything is as expected. I've had no problems with customer support. Whenever I needed an answer they were there; I didn't have any issue. Installation was fairly simple—they just teach you over the phone. I had to do it myself, but I knew that beforehand, so I had no issues with it.

9 years ago

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Verified Customer

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Doris Miller Cocoa, FL

I like Protect America very much. I feel very secure having them as my security system. I chose them because they were rated so highly. I've had no problems at all with customer support; they're very helpful. The equipment is very good, and installing it was fast.

9 years ago

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Verified Customer

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Selvin Gettings Richland, WA

Installing the system was quick and efficient. So far, it's worked very good and it's been reliable. Customer support is always there when I have a question; they're very responsive and did a good job. I would recommend it to anybody that wants good security.

9 years ago

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Verified Customer

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Joyce Oliver Washington, DC

If I need anything from customer support, they're readily available to help me and they are helpful whenever you call. I chose them because it looked like a good deal for the price. It's self-installation and it was pretty easy too. It's been good using their security equipment.

9 years ago

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Verified Customer

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Anonymous Pompano Beach, FL

We've had good experiences working with Protect America's customer support and using their equipment. We were referred to them initially, and the installation was easy. I just feel secure that I can leave my home at any time, and there's an alarm there that will work if needed.

9 years ago

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Verified Customer

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Joyce Snipes pper Marlboro, MD

Well the first time we set up the system was fine, but I really didn't care about the second time because I had to do it. They helped me over the phone, and I didn't really like that. Besides that, they were good, really nice, and very quick. Protect America was definitely our first choice.

9 years ago

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Verified Customer

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Prachi Athavale Novi, MI

I think what I like is a lot of extras that we get every time that we order anything, and you don't have to pay for it all the time. Their representatives were very, they were good sponsors and very helpful. Although we purchased it many years ago, the installation went well. It's been a very positive experience.

9 years ago

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Verified Customer

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Raid Alkhersan Northville, MI

The main reason I chose Protect America is because it was small wireless ball, and I can take it from house to house. I can say I'm satisfied with it because I've had the original equipment since 2003, and it's still working. Plus, the installation process was good, it just took quite a while to set up, that's all. I think the customer service is good. It's reliable, I had no issues with that. The only thing I don't like is that it's a little too expensive to upgrade the system.

9 years ago

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Verified Customer

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Robert Watts Elk Grove, CA

The installation was easy to deal with; I did it myself, which was why I chose them in the first place. I had all the customer support needed, both on the activation and testing, and a couple of false alarms. I upgraded it once, but the equipment is fine, its functions are regularly tested by myself and communication tested occasionally. it is a monitored line, and I had no problems at all.

9 years ago

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Verified Customer

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Greg Jordan DeSoto, TX

I saw an advertisement for them, and that's how I decided to go with them. Customer support has been great; they're really helpful and they're patient. They walk you through the program. It's really good. The installation was nerve-racking at first but once I got ahold of their people, it was okay, it's great. So far it's been great using the equipment. I tried it a couple of times and able to do pretty good and one time I was at home and I accidentally stepped on the emergency thing and the police came out and I was there so it works. They're good people.

9 years ago

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Verified Customer

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Esther Gilligan Maysville, KY

I think it's a decent company, and I have no problems with them. They've been very good. They've been very positive—every time I had to use customer support, they've been very helpful. I chose them because of the price, and I did the installation myself. The equipment is excellent.

9 years ago

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Verified Customer

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Daryl Kuster Martinsburg, WV

Protect America is terrific, especially compared to other systems I've had to use. I chose them because their system had more entrance and exit points than the other system. Customer support was helpful, and the installation guys were perseverant and very helpful, too.

9 years ago

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Verified Customer

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William Lee Prescott, AR

I installed Protect America's equipment myself—it was very easy. I chose them because of the rate they offered, and actually it was part of the company that I was involved in as a home-based business. The equipment is fine... it's not working right now because I had a lightning strike that hit it just recently and knocked it out, so I need to replace it, but it's been working fine for me for several years, so I don't have any complaints.

9 years ago

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Verified Customer

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Richard Doggett Moses Lake, WA

It was a little tedious to set up the system, mostly because it took about an hour, but it's worked fine. It worked just as expected. We've had to replace the battery a couple of times, just because they won't last for 2 to 3 years, but they send them in the mail and walk you through the process of hooking them up. During these 6 or 7 years that we've been with Protect America, they have kept us satisfied.

9 years ago

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Verified Customer

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Anonymous Darlington, SC

So far it's been a good experience with Protect America's equipment. When the alarm goes off, they send a road patrol out immediately, and they will find out what's going on. Mine went off one time when one of my windows went up, and they came by and checked it. My nephew had the system, so I decided I would get it, too. He put it in, it's so simple. It wasn't very hard for him.

9 years ago

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Verified Customer

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Kathy Bartlett Wilmington, DE

It's a very good company; they're very reliable, and we never had any problems with them. What we bought was a self-installation package; it wasn't expensive, and it was very easy. It's been fine, we haven't had any problem with the equipment. The customer support staff are fine, perfect; if we have any problem, we call them and they fix it.

9 years ago

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Verified Customer

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Terrence Curle Hope Mills, NC

We've had Protect America for years now, and the system has worked well. Their representatives have been pretty good, however, I haven't heard from them in years. I really have not needed them whatsoever, but it wouldn't hurt if they check on us every once in a while. They're polite and don't mind helping me on whatever problem I have, but they add a little bit more hands on the relationship with their customers.

9 years ago

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Verified Customer

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Peggy Lawson North Tazewell, VA

Using the equipment has been wonderful. I think the service is pretty good. Really, I decided to use them just because of the way things are going around today that every body's breaking in stuff and trying to break into stuff and I'm just trying to protect my home.

9 years ago

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Verified Customer

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Donald & Vesta Scholz Richlands, VA

My husband works out of town and I just felt like having a security when he's not here. I think the people I spoke with were awesome! The equipment did a wonderful job as well. I've been with for almost 20 years and it's just an awesome company.

9 years ago

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Verified Customer

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Barbara Chandrinos Scranton, PA

It's been excellent! They offer a great service and their representatives are very good as well. If you ask me, I would say that it was fun to set up the equipment. I already had a false alarm and the police came over right away. They respond pretty quickly.

9 years ago

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Verified Customer

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Margie Haas Sacramento, CA

I always wanted them, and after I widowed, it was the first thing I purchased. Their service is almost perfect and I'm 100% satisfied with the equipment. I only had some trouble with the letter I wanted them to send to the shares department, but that was the only thing that transpired.

9 years ago

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Verified Customer

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Anna Teffeterller Maryville, TN

They're fantastic! It's wonderful to have it at my home, especially because I live alone and somebody had broken into it before. When my alarm goes off and it's not cut off in a certain time limit, they're calling me or they call the sheriff's department to make sure I'm fine. I find that to be a great service!

9 years ago

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Verified Customer

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Josefina Munsayac Elk Grove, CA

My friend just told me that there's an alarm company that is cheaper from the one I had so I got Protect America. I always have calls from somebody or somebody open the door actually what happened is you cannot defense or gets bad and then they sent the policeman take a look at it, protect our house that's the experience that I had from them.

9 years ago

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Verified Customer

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Eddy and Maria Muniz Miami, FL

it was very straight forward. there's not much to it. You open the box you set it up, you call them they walk you through it that's it. I mean they tell you exactly what to do, it was very helpful and very quick and simple, that' it...

9 years ago

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Verified Customer

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Phyllis and Michael Dusenbery Kansas City, MO

We just recently moved about 5 years ago when we bought our equipment with them, it's been good we need to have replace, we replaced it w/o no problem it didn't cost us anything extra or that kind of stuff. Customer support has been really good.

9 years ago

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Verified Customer

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Linda Ralston Salt Lake City, UT

I just wanted to be safe and my home and protect it when I was not here. I think that they're very responsive to helping you if you have any problems you can call them and I think that's an important issue with being able to call them at any moment. I recommend it to anyone, you don't have to be a technology wizard to be able to do it.

9 years ago

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Verified Customer

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Wilson/ Barbara Vinson Murfreesboro, NC

The guys at Protect America are 100% - no problem with them, I call them up and whoever I talk to if I have a problem they get it's straight right away. The only thing I can say is anybody that go with them should be a 100% satisfied with them because they don't give you no bull and run around, they straight upfront with you.

9 years ago

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Verified Customer

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Sherrie and Steven Humbertson Winchester, VA

They've always been really great about if we wanted to add anything else on, they've always been very helpful and whenever we add something on they make it happen very quickly and we never had an issue at all with them. Overall, they've been pretty easy to work with and we're pretty satisfied.

9 years ago

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Verified Customer

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Richard Sawyer Yucaipa, CA

The product is excellent. it has sensor, motion sensor and then the one are window sensor, the maintenance was fine, the control board help wireless..it didn't require a phone line that's why I got it. I feel good about the service too.

9 years ago

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Verified Customer

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Joe Ammons Quitman, TX

we needed an alarm system to begin with and the Protect America system was already there and we negotiated a price with them that we could live with and it's been a good service for us. The service is very well, they've been very good to us. It's been very easy, very simple and it's been very efficient. They've been very good about notifying us whenever there was an alarm and handling it in a professional manner

9 years ago

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Verified Customer

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Scott Martin Mt Airy, NC

I work out of town a lot and just wanted it for my family. I'm satisfied cause it was easy to install and everything I'm satisfied with it. I wanna upgrade with them you know I got a few things I wanna add on it but other than that yeah everything is fine with me

9 years ago

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Verified Customer

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Sal Cassaro Westfield, NJ

Somebody broke in and robbed our house - that's why we decided to purchase Protect America. They're very helpful anytime you have a problem, just call them up and they'd take care of it. I'm A hundred percent satisfied with the service.

9 years ago

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Verified Customer

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Malynda Clanton Bay City, TX

My wife signed us up, but I have been pleased with it. It is nice to have our home protected. There was a break-in, but the system notified us that someone had broken in, and law-enforcement also contacted us. IT worked great.

9 years ago

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Verified Customer

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Donald & Mary Teseniar Forest City, NC

We have been looking for a home security system for a long time. We saw a commercial for Protect America and they just made sense so we called them. it is a good deal and it is easy to use. Customer service is easy to deal with too.

9 years ago

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Verified Customer

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Richard & Lillian Isonhood Allenhurst, GA

We just bought a house and want to make sure that it is protected. I have had the system for a while and i've been extremely satisfied with the service and with the company. I give them a 10 and would recommend them to anyone.

9 years ago

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Verified Customer

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Janice Harris Danville, VA

My mother and brother both have this service and recommended it to me because I was living out of state and my home was vacant. So far I've been very pleased with the service. I have had zero problems and I have already recommended them to several people. I would give them a 10/10.

9 years ago

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Verified Customer

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Brian Kelley Selbyville, DE

There have been a lot of break-ins in my neighborhood lately, so I did some research online and came across Protect America. My experience with the company has been great so far, from talking to customer service to setting up the system. I would give them 10 stars out of 10.

9 years ago

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Verified Customer

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Fountain of Deliverance Lumberton, NC

We've been broken into a couple of times, so we decided to get Protect America after my daughter referred us. I've been very satisfied with the service. I give them a 10 because they answer my questions when I call and get back to me when I need them to.

9 years ago

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Verified Customer

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Ryan Mcleod Knoxville, TN

The customer service has been great. Whenever we have had any issue with anything in the equipment, they're prompt, and they guide you through it. I've never had an issue with not fixing something. If something needed to be sent to me, it usually arrived in a day or so. We have loved our home security system from Protect America!

9 years ago

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Verified Customer

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Wendy & Billy Ruston, LA

We decided to get a home security system to make sure that we were protected - especially when we were away from our home. Our research online told us to go with Protect America. When I called the sales people, the person I talked to was a very pleasant young man who answered all of my questions and went above and beyond. He was probably the main reason why we chose to go with Protect America.

9 years ago

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Verified Customer

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Ted Texas

I purchased the full home coverage and fire alarms after finding Protect America online. Sometimes we leave out of the country, so we wanted some peace of mind about our home wile we were gone. We've been very satisfied with the level of service we have received.

9 years ago

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Verified Customer

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Frederick Hormes Deltona, FL

I am a long term customer of Protect America, and I will stay with them as long as they're in business. The people whom I have talked to have been very helpful. Everything was easy to install and gives me peace of mind from a security standpoint.

9 years ago

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Verified Customer

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Gaye Shephard Roanoke, VA

My mother purchased a security system from Protect America and suggested that I get it. I work for a police department so I felt it would be necessary thing to have so I purchased a system as well. I've been very happy with it so far. The company has gone out of their way to help. 10/10.

9 years ago

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Verified Customer

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James Bonga Salida, CO

I knew about Protect America back east but now I live in Colorado. I got Protect America basically to protect the house because you knever know when you are going to need it, especially when you go to sleep at night. Often times, when I come down the steps, the thing goes off because I forgot to turn it off upstairs, but besides that, it's great!

9 years ago

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Verified Customer

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Maurice Knauer Felton, PA

We live out in the country and a lot of houses were being broken into and I used to work night shifts. We decided to get a security system to protect the family and our home. After researching different progam systems, I found Protect America. We purchased the smoke and burglar services. So far we haven't had any problems. They've made replacements to the system with no charge.

9 years ago

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Deborah Ford

I loved the excellent service that I received from Ms. Alex. She gave the best of herself in fixing a horrible problem that should have never happened. Ms. Alex took the time to explain what my options were for the alarm permit and what she can do to make me whole. I love how professional Ms. Alex was throughout our conversation and the fact that her communication skills were impeccable. Brinks should hire more people as Ms. Alex and she definitely deserves a huge raise! Suggestion...If Brinks has a training department, Ms. Alex should be the manager and she can teach the employees how to communicate with the customers! True transparency is a must without a doubt!! Thank you again Ms. Alex for all your endeavors in this matter. Be blessed and take care!!

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deborah. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Kenneth Seltman

I had an error message on my alarm key pad that indicated something was wrong with the communication between my alarm system and the monitoring . I called the alarms system installer and was advised the problem was with the monitoring company. I thought I was being given the run around bit I was pleasantly surprised by the help and direction I recieved from Brinks. The representtatibe not only guided me through the process of reprogramming the system but her patience with my minimal technical skills was rather remarkable. She also explained each step and explained why and how the problem developed in the first place. In a nut shell the system is back on line and the whole experience with Brinks Home Security was pleasant and most important successful. Ken

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Valerie Wells

My overall experience with Brinks Home Security has been Simply Magnificent. I have never experienced any problems or issues with my home security system & for that reason alone I give this company a 5 Star rating.

5 years ago

Reply from Brinks Home Security

Valerie, your feedback is appreciated. Thank you for letting us know that you are satisfied with our services and if there is anything , please don't hesitate to reach out. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Tim Long

I was told by a representative I could receive a monthly statement in the mail. Last week I received my credit card statement in the mail and, I see Protect America billed my credit card. I called and spoke with a representative about the charge and, I explained that I was promised a statement by mail. The representative told me he would go back and listen to the recording of my conversation to make a determination regarding my statement. So far, I have not heard back nor do I expect to hear anything. I am very disappointed about this issue.

6 years ago

Reply from Brinks Home Security

Hi Tim, We’re happy to look into and answer any questions you have about your statement. Please respond via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

May. 8th, 2020

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