Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Phyllis Williams Gastonia, NC

Every communication I've had with them has been very satisfactory. I haven't had any problem that was not solved. Although it did take me a while to install the system, somebody assisted me through the phone. The only inconvenience I had was when my battery gave out, so I called them for assistance. I wasn't able to put the battery in myself, so they just sent me a new console. They've offered such a good service; I've always been satisfied.

8 years ago

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Verified Customer

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Portia Bohannon-Ramsey Chicago, IL

I've had good experience with them, no problems. Installing the system was pretty easy as well. They walked me through the process on the phone. I've set off the alarm a few times, and the police came over and solved it. That just shows it works.

8 years ago

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Verified Customer

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Ebony Randle Lansing, MI

I love them! They can answer all the questions that I need answers to, and they just do everything I need them to do. This is a self-install system, and they walked me through it. It's pretty straightforward actually. We just love the experience, their customer service and their ethics. They're one of those companies you should work with.

8 years ago

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Verified Customer

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Anonymous Buckeye, AZ

We love it! We like the portability of it, and the fact that the customer service is great! They've always been very receptive when we've called. We've also upgraded our system a couple of times, and even moved recently out of state. They were very helpful in getting installed in our new home. On top of that, our monthly alarm check is always helpful as well.

8 years ago

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Verified Customer

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Anonymous Batesville, AR

The equipment's phone service is fine, but it's very time consuming to get help on the phone, I think their representatives are very good, I just wish there was people available that could come and help you with things. They recently changed the equipment, and this new one is bigger. They left the holes they had to screw on the window. That's an issue, because the new system doesn't fit on the same place the other one did, and the holes stay there.

8 years ago

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Verified Customer

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Sally MAsters Franklin, MI

They're a great company! I installed the system myself, so it was very easy. I do wish; however, my sensors could stay a little longer, without them hanging off. We've had Protect America for 8 years now, but I'm thinking on going to Simpli Safe. They can monitor my house for $15 a month, which is a bit cheaper.

8 years ago

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Verified Customer

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Clifford Jenkins Summerville, SC

They're always willing to help me out any time I call them. If I had any questions, they told me I could always call them. Plus, they helped me set up the system. Overall, I think they're very good company; they support you if you need help.

8 years ago

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Verified Customer

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Samantha Meidl Columbia, MS

Although I don't recall how we found out about Protect America, I haven't had any problems with them whatsoever. They've always been fast and efficient, plus, installing it was pretty fast. It went smoothly without any complaints.

8 years ago

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Verified Customer

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Janice Baker Fontana, CA

I've only had to call them twice since I purchased the system, and they offered a great service. They system has very good results, and I haven't had failures with it so far. Plus, it was easy to set up, so I can definitely say they offered a very positive experience.

8 years ago

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Verified Customer

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Levi Rivera Montclair, CA

They were the number one company when I did a research on home protection, so I thought they'd be the best option. So far, they've been helpful every time I call them. Installing the system was not really hard, they just guided me through the process. They're always there when the alarm goes off, so I'm very satisfied with them.

8 years ago

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Verified Customer

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James Holston Hope, AR

It's outstanding! They had a better price and equipment than ADT, so I like it better. We put the alarms in the windows and doors, and it was easy! I pretty much did it myself. Whenever we have problem and I accidentally set off the alarm, the police will knock on my door and make sure I'm okay. That's how I know it actually works.

8 years ago

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Verified Customer

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NS Oxford, NC

We chose Protect America because we liked what they told me. I got all my windows and doors secured. All with a small fee, so I enjoyed that. I've enjoyed the service so far, they always do what they say they're going to do. They've offered good support; they fix any problem whenever I all them.

8 years ago

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Verified Customer

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Una Davis Fayetteville, NC

Customer support was pretty good. I can't say something negative about them because all our questions were answered. They would stay on the line with you if your system was having a problem. Back in the day, when we first purchased them, they installed everything for us. Now that they upgraded their system, we had to do it ourselves, and I did not like that. It was too difficult for me. Besides that, the equipment works just fine.

8 years ago

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Verified Customer

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Michael Williams Chicago, IL

When I first got Protect America, we had a break-in and they called me and they kept me on the phone. Having the equipment in place is relaxing so far. I was looking for a company that's nice and would give me a decent price and still take care all the stuff I needed done. The installation process went well. The customer support is great, they're very patient. I'm not a computer-savvy guy or tech guy, and they were very helpful; they've walked me through a lot of stuff I need to do.

8 years ago

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Verified Customer

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Ritchie Canent La Mirada, CA

The pricing is pretty considerate, so I'm happy with the pricing alone. They actually let me use the equipment from my previous provider. On top of that, I haven't had any issues at all with their customer service. They've been very positive and helpful whenever I have questions. They got all the answers.

8 years ago

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Verified Customer

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William McNeal Wilton, WI

It's very good. I had to research, and I found that Protect America was the one that suited my needs the best. Installation was quick and efficient. Their customer service is very thorough; they ask the questions that need to be asked, and they follow up on what they do. The customer representatives that I've talked to for various reasons have been very helpful and thorough, and they give me the help that I need.

8 years ago

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Verified Customer

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Elsie Arceneux Carencro, LA

Whenever I call to check my equipment, everybody is always nice. They're very professional, so I'm very happy with that. I had a few people working on my house once, and they made smoke, so the alarm went off and immediately somebody called to make sure I was okay. I'm very satisfied with Protect America.

8 years ago

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Verified Customer

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Raymond Rice Lexington Park, MD

The installation was easy, but getting instructions was not that good. I still enjoy it, however, the battery life and the main device does not last long. It's rechargeable and still operates, so that's okay. Their representatives are very good when it comes to adding new items to your system. Plus, they're very good at providing feedback and telling you what's going on.

8 years ago

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Verified Customer

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Jackie Pullen Conroe, TX

I've been a customer with Protect America for years now, however, I do remember it was affordable. They came and installed it, and everything has worked fine since! The only thing that annoys me is when there's a low battery, I'm just there trying to figure out which site has the low battery.

8 years ago

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Verified Customer

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Kelvin/Glenna Diamond Belfry, KY

We had ADT, but they didn't take care of their equipment. On the other hand, Protect America was all good about helping you. They're easy to deal with when you have a problem or something. Setting up the equipment was easy, we did it ourselves; they just walked us through the process. Overall, it's good! We don't have any complaints about it.

8 years ago

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Verified Customer

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Linda Harden Waynesboro, GA

Protect America's price is what made me choose them for home security. The agents that I talked to were very polite, and they didn't mind helping me with whatever problem I had. So far, the equipment is pretty good. It's new to me, so I have to learn how it works, but it's not hard.

8 years ago

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Verified Customer

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Bill Clark Phoenix, AZ

We have been with Protect America for over 10 years, and I am happy with the service we have purchased. They have been great, and help us when we do our checkups to make sure our alarm is working. Whenever I accidentally set the alarm off, I just call and tell them not to come.

8 years ago

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Verified Customer

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Lawrence Sondhaus Indianapolis, IN

I pay a monthly fee of $29.95 and it is a good price compared to the competition. The low hassle and the wireless system that you can install yourself, is really pretty simple. I just had an issue a few days ago with a box they sent over, but the representative helped me out.

8 years ago

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Verified Customer

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William Mulligan Merrillville, IN

Protect America has been a positive experience. I recommend it because the price is competitive, and I would say it has given me the service that I have paid for. I installed it myself, and didn't have any problem. The system has not gone off in terms of home invasion or anything, but if I had one criticism, it would be that sometimes the battery does not last long.

8 years ago

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Verified Customer

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Evangeline George Beaumont, TX

I wanted security in my house while I was working, so that I would know if something happened at my home. They installed everything. The equipment is one hundred percent fine, it's great. They've always done everything that I asked them to do at customer support. One time I asked them if they could send someone out and they said they didn't have anybody close by, and then I closed the phone and they called me right back and said they did after all, so they sent him. That was the only time that they sent somebody.

8 years ago

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Verified Customer

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Anonymous Charlestown, IN

I decided to go with them based on cost. Everything has worked as designed or as it's supposed to. I think everything is as expected. I've had no problems with customer support. Whenever I needed an answer they were there; I didn't have any issue. Installation was fairly simple—they just teach you over the phone. I had to do it myself, but I knew that beforehand, so I had no issues with it.

8 years ago

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Verified Customer

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Doris Miller Cocoa, FL

I like Protect America very much. I feel very secure having them as my security system. I chose them because they were rated so highly. I've had no problems at all with customer support; they're very helpful. The equipment is very good, and installing it was fast.

8 years ago

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Verified Customer

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Selvin Gettings Richland, WA

Installing the system was quick and efficient. So far, it's worked very good and it's been reliable. Customer support is always there when I have a question; they're very responsive and did a good job. I would recommend it to anybody that wants good security.

8 years ago

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Verified Customer

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Joyce Oliver Washington, DC

If I need anything from customer support, they're readily available to help me and they are helpful whenever you call. I chose them because it looked like a good deal for the price. It's self-installation and it was pretty easy too. It's been good using their security equipment.

8 years ago

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Verified Customer

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Anonymous Pompano Beach, FL

We've had good experiences working with Protect America's customer support and using their equipment. We were referred to them initially, and the installation was easy. I just feel secure that I can leave my home at any time, and there's an alarm there that will work if needed.

8 years ago

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Verified Customer

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Joyce Snipes pper Marlboro, MD

Well the first time we set up the system was fine, but I really didn't care about the second time because I had to do it. They helped me over the phone, and I didn't really like that. Besides that, they were good, really nice, and very quick. Protect America was definitely our first choice.

8 years ago

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Verified Customer

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Prachi Athavale Novi, MI

I think what I like is a lot of extras that we get every time that we order anything, and you don't have to pay for it all the time. Their representatives were very, they were good sponsors and very helpful. Although we purchased it many years ago, the installation went well. It's been a very positive experience.

8 years ago

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Verified Customer

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Raid Alkhersan Northville, MI

The main reason I chose Protect America is because it was small wireless ball, and I can take it from house to house. I can say I'm satisfied with it because I've had the original equipment since 2003, and it's still working. Plus, the installation process was good, it just took quite a while to set up, that's all. I think the customer service is good. It's reliable, I had no issues with that. The only thing I don't like is that it's a little too expensive to upgrade the system.

8 years ago

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Verified Customer

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Robert Watts Elk Grove, CA

The installation was easy to deal with; I did it myself, which was why I chose them in the first place. I had all the customer support needed, both on the activation and testing, and a couple of false alarms. I upgraded it once, but the equipment is fine, its functions are regularly tested by myself and communication tested occasionally. it is a monitored line, and I had no problems at all.

8 years ago

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Verified Customer

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Greg Jordan DeSoto, TX

I saw an advertisement for them, and that's how I decided to go with them. Customer support has been great; they're really helpful and they're patient. They walk you through the program. It's really good. The installation was nerve-racking at first but once I got ahold of their people, it was okay, it's great. So far it's been great using the equipment. I tried it a couple of times and able to do pretty good and one time I was at home and I accidentally stepped on the emergency thing and the police came out and I was there so it works. They're good people.

8 years ago

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Verified Customer

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Esther Gilligan Maysville, KY

I think it's a decent company, and I have no problems with them. They've been very good. They've been very positive—every time I had to use customer support, they've been very helpful. I chose them because of the price, and I did the installation myself. The equipment is excellent.

8 years ago

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Verified Customer

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Daryl Kuster Martinsburg, WV

Protect America is terrific, especially compared to other systems I've had to use. I chose them because their system had more entrance and exit points than the other system. Customer support was helpful, and the installation guys were perseverant and very helpful, too.

8 years ago

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Verified Customer

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William Lee Prescott, AR

I installed Protect America's equipment myself—it was very easy. I chose them because of the rate they offered, and actually it was part of the company that I was involved in as a home-based business. The equipment is fine... it's not working right now because I had a lightning strike that hit it just recently and knocked it out, so I need to replace it, but it's been working fine for me for several years, so I don't have any complaints.

8 years ago

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Verified Customer

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Richard Doggett Moses Lake, WA

It was a little tedious to set up the system, mostly because it took about an hour, but it's worked fine. It worked just as expected. We've had to replace the battery a couple of times, just because they won't last for 2 to 3 years, but they send them in the mail and walk you through the process of hooking them up. During these 6 or 7 years that we've been with Protect America, they have kept us satisfied.

8 years ago

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Verified Customer

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Anonymous Darlington, SC

So far it's been a good experience with Protect America's equipment. When the alarm goes off, they send a road patrol out immediately, and they will find out what's going on. Mine went off one time when one of my windows went up, and they came by and checked it. My nephew had the system, so I decided I would get it, too. He put it in, it's so simple. It wasn't very hard for him.

8 years ago

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Verified Customer

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Kathy Bartlett Wilmington, DE

It's a very good company; they're very reliable, and we never had any problems with them. What we bought was a self-installation package; it wasn't expensive, and it was very easy. It's been fine, we haven't had any problem with the equipment. The customer support staff are fine, perfect; if we have any problem, we call them and they fix it.

8 years ago

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Verified Customer

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Terrence Curle Hope Mills, NC

We've had Protect America for years now, and the system has worked well. Their representatives have been pretty good, however, I haven't heard from them in years. I really have not needed them whatsoever, but it wouldn't hurt if they check on us every once in a while. They're polite and don't mind helping me on whatever problem I have, but they add a little bit more hands on the relationship with their customers.

8 years ago

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Verified Customer

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Peggy Lawson North Tazewell, VA

Using the equipment has been wonderful. I think the service is pretty good. Really, I decided to use them just because of the way things are going around today that every body's breaking in stuff and trying to break into stuff and I'm just trying to protect my home.

8 years ago

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Verified Customer

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Donald & Vesta Scholz Richlands, VA

My husband works out of town and I just felt like having a security when he's not here. I think the people I spoke with were awesome! The equipment did a wonderful job as well. I've been with for almost 20 years and it's just an awesome company.

8 years ago

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Verified Customer

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Barbara Chandrinos Scranton, PA

It's been excellent! They offer a great service and their representatives are very good as well. If you ask me, I would say that it was fun to set up the equipment. I already had a false alarm and the police came over right away. They respond pretty quickly.

8 years ago

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Verified Customer

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Margie Haas Sacramento, CA

I always wanted them, and after I widowed, it was the first thing I purchased. Their service is almost perfect and I'm 100% satisfied with the equipment. I only had some trouble with the letter I wanted them to send to the shares department, but that was the only thing that transpired.

8 years ago

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Verified Customer

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Anna Teffeterller Maryville, TN

They're fantastic! It's wonderful to have it at my home, especially because I live alone and somebody had broken into it before. When my alarm goes off and it's not cut off in a certain time limit, they're calling me or they call the sheriff's department to make sure I'm fine. I find that to be a great service!

8 years ago

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Verified Customer

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Josefina Munsayac Elk Grove, CA

My friend just told me that there's an alarm company that is cheaper from the one I had so I got Protect America. I always have calls from somebody or somebody open the door actually what happened is you cannot defense or gets bad and then they sent the policeman take a look at it, protect our house that's the experience that I had from them.

8 years ago

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Verified Customer

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Eddy and Maria Muniz Miami, FL

it was very straight forward. there's not much to it. You open the box you set it up, you call them they walk you through it that's it. I mean they tell you exactly what to do, it was very helpful and very quick and simple, that' it...

8 years ago

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Verified Customer

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Phyllis and Michael Dusenbery Kansas City, MO

We just recently moved about 5 years ago when we bought our equipment with them, it's been good we need to have replace, we replaced it w/o no problem it didn't cost us anything extra or that kind of stuff. Customer support has been really good.

8 years ago

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