Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Michael Hutcheson Fernley, NV

I've had it for years, and they offer a good product for a good price. All my experience with customer support has been great! They do everything they can to walk you through the situation, and if that doesn't work, they'll take care of it. Regarding the installation process, all I had to do was place the sensors where they belong.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Fieser High Ridge, MO

The reason I chose Protect America was because the price was good, and the system was easy to install. Customer support gets back to you real quick, and they help you solve your problems. It's been a reliable system, and the only issue I've had was taken care of right away.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ernestine Julye Coldspring, TX

It really wasn't hard to install, but in the years I've had it, there have been a few difficulties. I left my house once, with the pan on the stove, and because of their persistency of trying to get a hold of me, I finally called the fire department. They saved my house! I'm really pleased with the fire sensors and system, and that is probably why I keep the service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Stephens Hudson, MI

This has come in handy couple of times, you know the alarm would go off and the police came in and that was nice to know that it works good. Well I'm pretty satisfied except for the motion one in the house, it don't work all that great but the doors and windows part works really good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marsha Richmond Kingsport, TN

Excellent customer service! They answer very promptly, and do everything they can to take care of your issues. They actually sent me an updated equipment after many years, and it's great! I would definitely recommend them! That's all I can say after having them for over 30 years; I've been a satisfied customer.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Frederick Hale Laurel, DE

I initially purchased this service with Protect America because of the affordability of the system, and the fact that it was self-installed. I just think they have the greatest representatives! Everything gets squared away when I call them. So far, the equipment works great. Even the WIFI part of it, where I can disarm and check the system anywhere in the world works fine. I like it!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Moye Davisboro, GA

Protect America's representatives have always been very prompt on answering my questions, and have always solved my issues. They even rewarded us for being a customer with them by offering us upgrades. I installed the system myself, with them on line for any assistance.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robin Tucker Statesville, NC

They have been nothing but a pleasure to deal with! Any time I had a problem, their agents were very helpful, polite and very expedient in solving the problem. They sent me 5 years ago, free of charge, all of these brand-new door and window equipment that I installed myself. It's all been very good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antoinette Richardson Pulaski, TN

We purchased Protect America through a third party, and it's good to know that I have security now. The representatives on the phone helped us set up our system, so that was simple and easy. It's a reliable and affordable system. Customer support is also good. I don't have any complaints about them.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Monica Ross Greensboro, NC

Anything that I need, their support team always make sure I have it. If it's equipment, they send it over within 2 or 3 days, and it was never over that. They've always been great! The installation process was quick as well, it only took maybe 30 minutes to an hour for the installation process.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Georgia Golden York, PA

They the best around! If you have any problems, you call them, and they assess you. The personnel guided me through the set-up process, and they were extremely patient. My alarm went off once, and the police officer was here within 3 minutes, so the response time was extremely fast.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lew Buck Lander, WY

My biggest complaint with their customer support is that you have to wait long periods of time to get a hold of a representatives. Sometimes it takes 30 to 40 minutes to talk to somebody. Besides that, installing the system went well. The lady that helped us was fantastic! You do have theoretic problems every now and then, but overall, it's a great system. There's no way anybody can get in my property without me knowing about it.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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June Campbell Chicago, IL

So far, the equipment has been excellent! Although it was a little tricky at first to install it, they helped me out. They've just been continually supportive, and whenever I've had questions regarding anything with the system, they've answered them. It's a reasonable system.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Larry Schmick Oshkosh, WI

I don't think I've ever had an issue with them; their representatives walk you through the setting up process. Overall, I think the equipment is good. I've had it for many years, and haven't had any issues with it so far. They've been so good!

9 years ago

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Verified Customer

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Elvata Calloway Detroit, MI

So far, it's been a good experience. The only thing that I encountered was the fact that some devices weren't labeled properly, so they weren't getting the correct input. Fortunately, technical support corrected that. Besides that, their support has been excellent, very responsive, timely, and really supportive when I ask them about securing my home.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tipp Brooks Garland, TX

I've found their customer service to be excellent. They've taken care of me every time, and anytime my alarm goes off, they contact us. One of their representatives walked me through the installation process of the system, and it was all easy. They all just do a fine job.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robert Harry Tallahassee, FL

The system has worked just fine, I don't have any complaints. It was actually pretty easy to set up, and pretty quick. On top of that, the representatives have been very helpful. They've handled our questions and concerns right away. We've had to move a few times, and it's been a painless and seamless transition each time.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Wallenius Seneca, SC

It's excellent! I've had them for 20 years, and I'm actually changing the system, and they sent me the parts at no charge. I did have a problem with their billing, where I paid them, but the information didn't get back to me, and they gave my account to a collection agency. I had to call the attorney general of my state to report it, and cleared everything out, so it was not easy.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Viola Parnell Greenwood, MS

I have no complaints about their customer service; they've been very supportive. However, I do have to say that the upgrade was a little difficult because I have to do some things myself. Besides that, there's nothing else to say, except that I'm satisfied.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tony Scorcia Glendora, CA

It does what it needs to do, and the people are super! I don't recall any conversations specifically with their customer support, however when I have needed their service or had questions, they were very quick to answer. Plus, they were very courteous. I can't really complain; their service is fantastic.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Elvira Walklin Buhl, ID

Customer support has answered our questions and have always been courteous. When I ‘ve needed to replace sensors, I'd get them in a timely manner. I've just been satisfied. If anything, I would like a better way of installing the sensors. They don't fit old style windows and keep on falling.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ken Vigil Santa Fe, NM

Customer service is great! They've always been cordial and that worked for us. There's been a few false alarms that we've missed, so they end up calling the Police. That tells me that they were there to take care of their customers.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth George Deatsville, AL

It wasn't difficult at all to install the equipment. I had never done anything quite like this, but after calling and watching their online videos, it was all very simple. Plus, their representatives have been very helpful, friendly and just fine. I've been very pleased.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Wear Fort Collins, CO

Customer support is always quick to respond, and it's been very easy to get a hold of them. On top of that, their system is simple and easy to use. We had compared Protect America to other companies, and the service was the same, and yet they were a little cheaper.

9 years ago

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Verified Customer

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Anonymous San Jose, CA

I chose Protect America because it was convenient, and seemed to be reasonably priced. Their representatives have been excellent! They're knowledgeable and very helpful. I just think this is a good choice for home owners that don't have a security system.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Glover Centerville, GA

The equipment is good, and in fact, I can install the updated myself with their help. I did have a couple of incidents, where the system activated, and they were very quick to respond. Besides, they were more reasonable than ADT.

9 years ago

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Verified Customer

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Woody Childers Terra Bella, CA

I've had really good luck with their customer support, and I'm really happy with their service and everything they bring. The contacts had a couple problems, so I called them, and they replaced them without a problem. I'm just really happy with Protect America.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alvino Sprauve Jackson, NJ

They've been helpful the times I've called. Sometimes they have me wait a little bit, but over the 6 years we've been with Protect America, their customer service has been fine. Plus, the system does what we've expected it to do. Either way, it was pretty easy to install. The instructions were straight forward, and it was a remote type of installation, but it was a pretty satisfactory experience.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alfred Baccigalupi Mesa, AZ

Installing the equipment was very good, they seemed to know what they were doing. So far, I haven't had any problems with their support team. I would just like to know who are the people that are walking around trying to say they're from Protect America, and wanting to change my system.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donald Johnson North East, PA

I was on a vacation in Colorado, and they called me to tell me there was a problem with one of the monitors. I called them once I got home, and they took care of it. It cost me $10 to replace it, but it was well worth it. That was the first time I've had to replace one in 26 years. It's a very reliable company.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robin Popovitz Albrightsville, PA

So far, everything has been great with them! Their agents answer every question, and call us if there's any issues. I only had a problem with one center. I guess the humidity causes it die, but otherwise, all the other ones work well.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Florence McClain Tuscaloosa, AL

If I have to call them for anything, they offer a very good service. They listen to whatever my concerns are. Plus, it was almost flawless to install the system. You can do it yourself, and they walk you through it. It also works perfectly, and it's just a wonderful service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Lexington, KY

I heard about them from a friend. The explanation of the installation process was very very knowledgeable and helpful. With the customer support they've been good. I guess I've had a good experience overall, with a few bad ones; some monitors fell off the window, and some of our equipment is outdated. My wife says that one lady was very rude when they called when the alarm went off once, the alarm actually went off and the lady was actually rude. I do wish that for the price that we've been paying, we'd have more items available, too.

9 years ago

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Verified Customer

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Jerry Williams Garner, NC

My husband chose Protect America, and he thought it was great. The installation was quick and easy, and the equipment itself is great. We've been lucky enough that we haven't needed to use a lot of customer support but if anything went wrong with the equipment, All I'd have to do is call. I've had wonderful results and I think it's a good company.

9 years ago

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Verified Customer

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Rebecca Austin Benton, AR

They've always been able to help me! I have an equipment go out because it was old, and they replaced it. When I first installed it, they walked me through the entire process. It's all been fine; I don't have any desire to change to another company.

9 years ago

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Verified Customer

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Gwyn Gunter Gadsden, AL

They've been great! We ordered the equipment and some family members installed it for us. Protect America has offered great customer support, and the system has worked pretty well. I've always had a good response with anything we need to know, and we're very pleased with the service.

9 years ago

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Verified Customer

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Wes Cormack Eagle Springs, NC

I needed some sort of alarm security system, and after talking to the local detectives, one of them recommended Protect America. My experiences with them? I haven't had a problem! Every time the alarm activates, I receive a call. The response was good. Plus, the installation process went very well. Their prices and fees are also much lower than other companies out there. It's just outstanding! I'd recommend them to anybody!

9 years ago

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Verified Customer

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Clarissa Paul Burlington, NC

We called in for help on the installation, and they walked us through it. They also made sure that everything was attached properly. They're always available, and work diligently. I haven't had a problem with then; I just think it's a good company.

9 years ago

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Verified Customer

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Anonymous Hampton, VA

I didn't have any trouble with the installation process. The things I really like about Protect America is that I haven't had any problems with the system, even though I've had it for years. Also, I can call anytime, and get the information I need. They stay on the line, and they make me feel comfortable because I'm not technologically savvy. I'm pretty much satisfied.

9 years ago

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Verified Customer

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Anonymous Belle Chasse, LA

I had relative who we're covered by them, and they were very pleased, so we decided to try it. Everything has gone just right. I haven't had any problems at all with Protect America. To install it, we had someone come in to do it, and it went well. I'm very satisfied with them.

9 years ago

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Verified Customer

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Anna Bartalis Sacramento, CA

I've never had any issues with their customer service, and installing the system was easy, so everything has worked out just fine. I had one burglary, and they responded right away. The Police was able to come over right away.

9 years ago

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Verified Customer

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Keith Norlander Cedarpines Park, CA

So far, it's been a really good system, and I haven't had any problems at all. I only had a couple things happen, where thy to call some kind of support, but besides that, it's been great. Plus, it wasn't difficult to install; just read the instructions.

9 years ago

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Verified Customer

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Tony Smith Greenup, KY

I've been with the company a long time. They were actually one of the first companies to approach me. It was very simple to install, and there's only been some change on the equipment. It's been upgraded, and everything works well. They also provide good guidance with technical issues. It's met our needs, and it is very reliable, except for the occasional battery changes. Besides that, I have no complaints.

9 years ago

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Verified Customer

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Anonymous Fayetteville, NC

I'm an elderly person, and my daughter suggested Protect America for my home. The initial process to install the system was good. My daughter took care of most of it, and it was favorable. I've had my alarm go off a couple of times by mistake, and the police showed up at the house. So, regarding that, I can't complain about it. I've had a good experience with it, and I'm satisfied with it. As a matter of fact, a couple other security places have come up the house trying to get me take theirs and I turned them down.

9 years ago

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Verified Customer

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Geogene Bussey Portsmouth, OH

I'm very pleased, and feel very safe with the system. I've had very good experiences with their customer support team, so I'll continue with them. Well, that's if they continue to provide the service they've already provided for the past 10 or 15 years.

9 years ago

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Verified Customer

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Richard Simmons Radcliff, KY

It's simple to operate the system, and installing it was done over the phone, so it was very easy. The technician was very helpful and understanding. They've been really quick in response. I've tripped my alarm a few times, and before I knew it, the police were right here. I would only say that I wish I had a little more security. Somebody could try to open the windows without breaking the glass.

9 years ago

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Verified Customer

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Saveene Brown Jacksonville, FL

It was initially recommended to us, and we've used them for a while. Installing it was very easy; straight to the point. Plus, I've had no problems with their customer support. They've been excellent. I just wish they could lower their prices a bit.

9 years ago

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Verified Customer

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Arthur Finn Chapel Hill, NC

I'm just perfectly happy with them. Whenever I've had a problem, they've there to help me fix it. Plus, it was very straightforward and simple to install. I've had a few problems with their Away from home App, but other than that, everything's fine. I actually chose them because they had a lower price, and they were the only company that offered a wireless option.

9 years ago

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Verified Customer

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Lorraine Jakubowski Greensboro, NC

Their representatives have been very nice every time I've called. They're always polite and friendly as well. Also, a gentleman came and installed everything, so that was easy. I would recommend Protect America to other people that are looking for a security system. They do a great job.

9 years ago

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Verified Customer

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Pamela Hodge Creedmoor, NC

My experience with them every time I call someone, has been wonderful. They're able to answer my questions. There was no problem with the installation. Everything ran as smoothly as possible. I'm just satisfied with the service that I get from Protect America.

9 years ago

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