Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Matt

Some things work well, others don't. The system has sensor issues. The one works intermittently stating it is being bypassed when arming. The system is poor at cellular communication because of weak signal in my area. I told them about signal issues and assured me it would be fine because it's a 3G communication. In addition the app works sporadically often saying the system is offline likely because of that weak signal.

6 years ago

Reply from Brinks Home Security

Hi Matt, Thank you for the feedback. To assist you with any questions regarding your system, please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Robert Kingman, AZ

We have enjoyed the service so far. You get feedback on your phone with what's going on inside your house. Every time I've called them they were very helpful and got me through the problems really quick.

6 years ago

Reply from Brinks Home Security

Hi Robert, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need further assistance.

Nov. 15th, 2019

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Verified Customer

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Derick Cristoforo

Their costumer services have been second to nobody. Any issues and their representatives will stay with you until the issue is solved. Very easy walk thru self installing security system and cameras

6 years ago

Reply from Brinks Home Security

Hi Derick, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Joanne Keystone Heights, FL

We've had it fall off because it is not a permanent thing but it certainly is easy and we had to get rid of our phone line so that is why we chose it. They don't always get a person when you call and they have to call you back.

6 years ago

Reply from Brinks Home Security

Hi Joanne, Thank you for the feedback. To keep your equipment from falling, we recommend using double-sided tape as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Ronald Kilgore, TX

We're totally satisfied with the product, it is excellent. We feel safe. The people who work there did everything we asked and answered the questions correctly for use and helped us when we installed it.

6 years ago

Reply from Brinks Home Security

Hi Ronald, Thank you for the positive feedback. We’re happy to hear our equipment is helping you feel safe and that you’ve had an awesome experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Hunter Yukon, OK

They were very descriptive with what we were getting and very helpful. Mostly it does a good job but we don't get phone calls like we're supposed to when it goes off and the code isn't put in on time.

6 years ago

Reply from Brinks Home Security

Hi Hunter, We appreciate your feedback. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Oct. 22nd, 2019

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Verified Customer

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Steven Whitney, TX

Every Time I've talked to them they've helped me immediately. I've seen better products. The video camera is very poor in quality but it's easy to use and easy to set up. It's a very simple plain security system that seems to work well.

6 years ago

Reply from Brinks Home Security

Hi Steven, We appreciate your feedback! It’s great to hear the equipment is working well in your home. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Yashanda Bennett

So Far, So good! I had experienced some issues with the city that I live for charges and they took care of everything right away! Customer service is Awesome and I appreciate everything that was done for me :)

6 years ago

Reply from Brinks Home Security

Hi Yashanda,
We greatly appreciate your response. We are glad you have had an awesome experience with our Care team, and they have been able to take care of the location inquiry. Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Robert Broken Arrow, OK

Anytime I've had any questions or with out instal it was very thorough. They stayed on the phone until we knew what we were doing with they system. It's user friendly. I think we get a lot for the money.

6 years ago

Reply from Brinks Home Security

Hello Robert,

Thank you so much for your positive feedback! We are glad that you have had a good experience with our Installation team. Please let us know if you need any further assistance with your system.

Sep. 30th, 2019

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Verified Customer

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Kerry Indianapolis, IN

Accessable and willing to help with any problem. When I couldn't reach them the first time they would call me back instantly. Some of the equipment seems to be a bit flimsy but is all functions correctly. We really like the mobile control panel. You can take it with you to any room in the house.

6 years ago

Reply from Brinks Home Security

Hello Kerry,
Thank you for your feedback. We are happy that you are enjoying your system. Please let us know if you have any further questions in regard to your equipment or service.

Sep. 30th, 2019

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Verified Customer

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Rebecca Arlington, TN

Reasonable prices and easy instilation. The equipment is easy to use and the cameras have very good visibility. They stayed on the phone for a really long time and helped me instal everything.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Anonymous Bessemer, AL

They were very personable on the phone and willing to answer any of my questions. They were willing to let me call them back anytime I needed help in installing it. It was easy to install and easy to use.

6 years ago

Reply from Brinks Home Security

Hi there,
We appreciate your positive feedback. We are glad that you have had a great experience with our Install team. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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Evelyne Chaparral, NM

I'm very comfortable with them. It is very modern and the camera has very good quality. I feel very safe at home. Whenever I need assistance, I get it and they always answer in a very timely manner and are very helpful.

6 years ago

Reply from Brinks Home Security

Thank you, Evelyne!

Aug. 12th, 2019

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Verified Customer

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Karen Fishers, IN

I needed a home security system and they seemed convenient. I had trouble installing one of the sensors but so far it's worked perfectly. Any time I've tried t get a hold of Protect America, it has been quick and easy with no problems.

6 years ago

Reply from Brinks Home Security

Hey Karen - Happy to hear that we could be of service!

Aug. 12th, 2019

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Verified Customer

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Stupid Chatsworth, CA

Customer service was very attentive and they guided me every step of the way and I had no problems. It's easy to operate and it's not a complicated system so we both like it that way.

6 years ago

Reply from Brinks Home Security

Thank you, Norman!

May. 31st, 2019

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Verified Customer

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Raul Austin, TX

They were calling me frequently to check on the progress and offer any help during the installation process. So far, I have had very good equipment and it was very easy to install.

6 years ago

Reply from Brinks Home Security

That's what we're here for!

May. 31st, 2019

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Verified Customer

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Sheila Jackson, TN

I was just looking on the internet and somebody helped me find them. I called the number and the gentleman was really nice and I got it. They return your phone calls and will call back and answer your question. With the doorbell, I would like Protect America to give you a little bit more instructions with that and how to use it.

6 years ago

Reply from Brinks Home Security

Hey Sheila - Thank you for your feedback. Are you still in need of assistance with your video doorbell? If so, please reply via 'private response' with your full name and the address associated with your account. A member of our customer care team will then reach out to you and answer any questions you might have regarding any and all of your equipment. Thank you again for your feedback and we look forward to further assisting you!

May. 31st, 2019

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Verified Customer

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John

They've been really responsive. It's very easy to install and it works well. We can install it ourselves. We are in a remote location where getting people to come out would have been very costly.

6 years ago

Reply from Brinks Home Security

Thank you, John!

May. 31st, 2019

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Verified Customer

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Alisha

The sales department was very patient with answering all of my questions. While set up is easy, I some how made it difficult lol. Any way the person who assisted with set up was very patient and kind.

6 years ago

Reply from Brinks Home Security

Thank you, Alisha!

May. 29th, 2019

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Verified Customer

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M BONIFAZ

Protect America offers a great product. Very easy to install yourself and easy to use and inspect. My only issue is that after having purchased the system and doing some more indepth research I probably could have gotten a comparable system with no contract and less monthly cost.

6 years ago

Reply from Brinks Home Security

Hey M - we appreciate your feedback!

May. 23rd, 2019

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Verified Customer

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Amit Downers Grove, IL

Equipment has been excellent. There were some miscommunications when I first joined and I ended up getting a number of sales calls that weren't wanted so they should maybe have a bit more communication on that end but other than that customer service has been pretty good.

6 years ago

Reply from Brinks Home Security

Thank you, Amit!

May. 7th, 2019

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Verified Customer

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Mckala Punta Gorda, FL

Whoever I spoke to, they made sure I got exactly what I needed. They're very patient and very polite. I like that they don't have to come to install it and that I can install it myself so there are no strangers in my home.

6 years ago

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Verified Customer

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carlos anthony iraheta

They were very friendly from the very beginning. They were reassuring and provided me with peace of mind. I pay 50 a month for three years and then i expect a 5 dollar reduction in price or ill start shopping around again

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Duane

Customer service was able to work with me and answer all of my questions. The value of the device is very good. I am able to check up on my front door whenever someone is there.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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John Rockford, IL

When I tested it, I had a problem, it was supposed to go on the test and it didn't so the police came but other than that I haven't had any problems with the equipment and the customer service is good. I like that I can arm it from my cell phone and check the status.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Diane Canonsburg, PA

Whenever you call there is always somebody there to answer your questions and help you. I now feel secure at home knowing that there is somebody there and that it will alert the police right away.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mary Bloomington, IN

I needed more sensors than I got back in the day and supposedly it was sent but it never got here. Other than that I feel more secure and I have not had a break in since I got it. The contract is slower, I was not expecting to have to pay this fee for three years but outside of that I have no problem with it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Haltom City, TX

I have had nothing break; it all seems to be working. It is nice knowing that my stuff is safe. They seem pretty trustworthy. Pretty much anything I have needed, they help me with and they don't have no long hold times.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Annette Ontario, CA

I like that they are a smaller and more personal company. Their customer service is the best. I think it is really easy to use and I haven't had any issues in all the months that I have had it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pawnee Ft. Washington, MD

When talking to customer service, it doesn't seem like you are being rushed to finish. They are very patient and seem very accessible. They have different products that you can place in different rooms. The products hold their value.

6 years ago

Reply from Brinks Home Security

Hey Pawnee - Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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James Hartville, MO

Every time I need something, they are always there to help me. The set up was really easy and the system works exactly like it should. Their cameras do require Wi-Fi so that is important to know.

6 years ago

Reply from Brinks Home Security

Hey James - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Rigby, ID

Sometimes they had some confusion with their service reps but the overall capabilities of the services were available. It's a state of the art type of equipment. I like the quality of the video sensors and the ease of use and the customer service is good.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anthony Braddock, PA

They always provide the right kind of information. If the alarm went off accidentally or anything like that, they always call promptly. So far, no problems. They're always there for us.

6 years ago

Reply from Brinks Home Security

Hey Anthony - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Sanford, FL

They've given me all the right information and whatever I asked. The equipment is handy, easy to configure and install myself. It's user friendly. The customer service gives prompt responses.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Alfred Lake Charles, LA

If we make a mistake and forget to turn the alarm off when we get into our house, they are quick to call us to make sure we have no problem. It's easy for the homeowner to install.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kimberly

The customer service is very knowledgeable and we needed their help and it was easy to follow directions. I kind of had issues with one of the door sensors. I like that we can do it through wireless on our phones and we're not home.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Trevor Laurel, MD

I like checking their working app so I don't have to call all the time. There was an easy of installation and the connectivity between all of the tolls. We didn't have the internet when we set it up and we don't need it to get the security system working and that was excellent.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Fred Hoffman, NJ

Protect America is always willing to help and they made it a very easy process, establishing the system to begin with and repairing it when needed. I've never had a flase alert or problem with it. It always worked.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 18th, 2019

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Verified Customer

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Rebecca New Palestine, IN

They stay on the phone with you and answer every question that you have and take their time. Some of the sensors are large and difficult to place on doors and windows. I liked the ease of setting up the equipment.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Lachandra Shreveport, LA

Their monitoring system is very good and their return time if you have to call the police or anything like that if the alarm goes off, they respond very quickly. It's convenient. It's easily set up. They have great service.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Carl Laveen, AZ

I've been a customer with Protect America for a long time, over twenty years. They're professionals and they're courteous. They use state of the art equipment now. It's very easy to work with and they have a good system.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Placerville, CA

There is a wait time when I have made calls and are wanting to get information and being put on hold. It takes a long time it seems like in many cases. I made a call recently to cancel one of my house systems and I really got a run around on that one. I've had no problems with the equipment. I have the wireless system and I really like it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Morris Denver, CO

Protect America was responsive when I had issues with setting it up and with problems when it was not working properly. The system has been reliable and works properly. It's an easy to use system and all the parts are all guaranteed in cases of problems during the life of the contract.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Faye Martin

This product was very easy to install. The service provided at installation was very helpful. It is easy to use and set up. My only issue is that it takes far too long to make a monthly check going around to beach window and door checking individually

6 years ago

Reply from Brinks Home Security

Hello Faye - Thank you for the positive remarks!

Mar. 26th, 2019

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Verified Customer

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Katrice Detroit, MI

The customer support was awesome. She answered all of my questions and did a great job making sure I had everything that I needed and that I understood everything. It was easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for sharing your positive experience with our customer support team!

Mar. 24th, 2019

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Verified Customer

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Rachel Lowell, MA

They've helped me out with everything I needed and made everything really easy to set up. It all seems to work very well and is easy to understand and I feel pretty safe having it.

6 years ago

Reply from Brinks Home Security

Thank you, Rachel!

Apr. 7th, 2019

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Verified Customer

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Ashley & Michael Cheshire, CT

The customer service answered all the questions. You can easily access them whenever you need. They were super friendly and eager to help us with anything that we needed. It was really easy to put together. It works nicely.

6 years ago

Reply from Brinks Home Security

Thank you, Ashley & Michael!

Apr. 7th, 2019

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Verified Customer

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Bryan Springfield, OH

Searching online, Protect America was rated one of the top home security systems ad they had a good price. The company is very patient and committed to making sure that I'm able to use the system the way I want to.

6 years ago

Reply from Brinks Home Security

Thank you, Bryan!

Apr. 7th, 2019

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Verified Customer

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Kristen

Solid security system, easy to set up, fair prices, excellent customer service. The phone app is clunky and you can't set up automatic alarms, ie, you can't enable alarm to arm based on a schedule, so you always have to manually arm the system.

6 years ago

Reply from Brinks Home Security

Thank you, Kristen!

Apr. 8th, 2019

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Verified Customer

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Angela Rockford, AL

Customer service said that the installation would be very quick and easy but it took us a while to do it and had to redo it a lot. The sales people sold it to be a lot better than it actually is.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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