Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Greg Jordan DeSoto, TX

I saw an advertisement for them, and that's how I decided to go with them. Customer support has been great; they're really helpful and they're patient. They walk you through the program. It's really good. The installation was nerve-racking at first but once I got ahold of their people, it was okay, it's great. So far it's been great using the equipment. I tried it a couple of times and able to do pretty good and one time I was at home and I accidentally stepped on the emergency thing and the police came out and I was there so it works. They're good people.

9 years ago

check_circle

Verified Customer

star star star star star

Esther Gilligan Maysville, KY

I think it's a decent company, and I have no problems with them. They've been very good. They've been very positive—every time I had to use customer support, they've been very helpful. I chose them because of the price, and I did the installation myself. The equipment is excellent.

9 years ago

check_circle

Verified Customer

star star star star star

Daryl Kuster Martinsburg, WV

Protect America is terrific, especially compared to other systems I've had to use. I chose them because their system had more entrance and exit points than the other system. Customer support was helpful, and the installation guys were perseverant and very helpful, too.

9 years ago

check_circle

Verified Customer

star star star star star_border

William Lee Prescott, AR

I installed Protect America's equipment myself—it was very easy. I chose them because of the rate they offered, and actually it was part of the company that I was involved in as a home-based business. The equipment is fine... it's not working right now because I had a lightning strike that hit it just recently and knocked it out, so I need to replace it, but it's been working fine for me for several years, so I don't have any complaints.

9 years ago

check_circle

Verified Customer

star star star star star_border

Richard Doggett Moses Lake, WA

It was a little tedious to set up the system, mostly because it took about an hour, but it's worked fine. It worked just as expected. We've had to replace the battery a couple of times, just because they won't last for 2 to 3 years, but they send them in the mail and walk you through the process of hooking them up. During these 6 or 7 years that we've been with Protect America, they have kept us satisfied.

9 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Darlington, SC

So far it's been a good experience with Protect America's equipment. When the alarm goes off, they send a road patrol out immediately, and they will find out what's going on. Mine went off one time when one of my windows went up, and they came by and checked it. My nephew had the system, so I decided I would get it, too. He put it in, it's so simple. It wasn't very hard for him.

9 years ago

check_circle

Verified Customer

star star star star star

Kathy Bartlett Wilmington, DE

It's a very good company; they're very reliable, and we never had any problems with them. What we bought was a self-installation package; it wasn't expensive, and it was very easy. It's been fine, we haven't had any problem with the equipment. The customer support staff are fine, perfect; if we have any problem, we call them and they fix it.

9 years ago

check_circle

Verified Customer

star star star star star_border

Terrence Curle Hope Mills, NC

We've had Protect America for years now, and the system has worked well. Their representatives have been pretty good, however, I haven't heard from them in years. I really have not needed them whatsoever, but it wouldn't hurt if they check on us every once in a while. They're polite and don't mind helping me on whatever problem I have, but they add a little bit more hands on the relationship with their customers.

9 years ago

check_circle

Verified Customer

star star star star star

Peggy Lawson North Tazewell, VA

Using the equipment has been wonderful. I think the service is pretty good. Really, I decided to use them just because of the way things are going around today that every body's breaking in stuff and trying to break into stuff and I'm just trying to protect my home.

9 years ago

check_circle

Verified Customer

star star star star star

Donald & Vesta Scholz Richlands, VA

My husband works out of town and I just felt like having a security when he's not here. I think the people I spoke with were awesome! The equipment did a wonderful job as well. I've been with for almost 20 years and it's just an awesome company.

9 years ago

check_circle

Verified Customer

star star star star star

Barbara Chandrinos Scranton, PA

It's been excellent! They offer a great service and their representatives are very good as well. If you ask me, I would say that it was fun to set up the equipment. I already had a false alarm and the police came over right away. They respond pretty quickly.

9 years ago

check_circle

Verified Customer

star star star star star

Margie Haas Sacramento, CA

I always wanted them, and after I widowed, it was the first thing I purchased. Their service is almost perfect and I'm 100% satisfied with the equipment. I only had some trouble with the letter I wanted them to send to the shares department, but that was the only thing that transpired.

9 years ago

check_circle

Verified Customer

star star star star star

Anna Teffeterller Maryville, TN

They're fantastic! It's wonderful to have it at my home, especially because I live alone and somebody had broken into it before. When my alarm goes off and it's not cut off in a certain time limit, they're calling me or they call the sheriff's department to make sure I'm fine. I find that to be a great service!

9 years ago

check_circle

Verified Customer

star star star star star

Josefina Munsayac Elk Grove, CA

My friend just told me that there's an alarm company that is cheaper from the one I had so I got Protect America. I always have calls from somebody or somebody open the door actually what happened is you cannot defense or gets bad and then they sent the policeman take a look at it, protect our house that's the experience that I had from them.

9 years ago

check_circle

Verified Customer

star star star star star

Eddy and Maria Muniz Miami, FL

it was very straight forward. there's not much to it. You open the box you set it up, you call them they walk you through it that's it. I mean they tell you exactly what to do, it was very helpful and very quick and simple, that' it...

9 years ago

check_circle

Verified Customer

star star star star star

Phyllis and Michael Dusenbery Kansas City, MO

We just recently moved about 5 years ago when we bought our equipment with them, it's been good we need to have replace, we replaced it w/o no problem it didn't cost us anything extra or that kind of stuff. Customer support has been really good.

9 years ago

check_circle

Verified Customer

star star star star star

Linda Ralston Salt Lake City, UT

I just wanted to be safe and my home and protect it when I was not here. I think that they're very responsive to helping you if you have any problems you can call them and I think that's an important issue with being able to call them at any moment. I recommend it to anyone, you don't have to be a technology wizard to be able to do it.

9 years ago

check_circle

Verified Customer

star star star star star

Wilson/ Barbara Vinson Murfreesboro, NC

The guys at Protect America are 100% - no problem with them, I call them up and whoever I talk to if I have a problem they get it's straight right away. The only thing I can say is anybody that go with them should be a 100% satisfied with them because they don't give you no bull and run around, they straight upfront with you.

9 years ago

check_circle

Verified Customer

star star star star star

Sherrie and Steven Humbertson Winchester, VA

They've always been really great about if we wanted to add anything else on, they've always been very helpful and whenever we add something on they make it happen very quickly and we never had an issue at all with them. Overall, they've been pretty easy to work with and we're pretty satisfied.

9 years ago

check_circle

Verified Customer

star star star star star

Richard Sawyer Yucaipa, CA

The product is excellent. it has sensor, motion sensor and then the one are window sensor, the maintenance was fine, the control board help wireless..it didn't require a phone line that's why I got it. I feel good about the service too.

9 years ago

check_circle

Verified Customer

star star star star star_border

Joe Ammons Quitman, TX

we needed an alarm system to begin with and the Protect America system was already there and we negotiated a price with them that we could live with and it's been a good service for us. The service is very well, they've been very good to us. It's been very easy, very simple and it's been very efficient. They've been very good about notifying us whenever there was an alarm and handling it in a professional manner

9 years ago

check_circle

Verified Customer

star star star star star

Scott Martin Mt Airy, NC

I work out of town a lot and just wanted it for my family. I'm satisfied cause it was easy to install and everything I'm satisfied with it. I wanna upgrade with them you know I got a few things I wanna add on it but other than that yeah everything is fine with me

9 years ago

check_circle

Verified Customer

star star star star star

Sal Cassaro Westfield, NJ

Somebody broke in and robbed our house - that's why we decided to purchase Protect America. They're very helpful anytime you have a problem, just call them up and they'd take care of it. I'm A hundred percent satisfied with the service.

9 years ago

check_circle

Verified Customer

star star star star star

Malynda Clanton Bay City, TX

My wife signed us up, but I have been pleased with it. It is nice to have our home protected. There was a break-in, but the system notified us that someone had broken in, and law-enforcement also contacted us. IT worked great.

9 years ago

check_circle

Verified Customer

star star star star star

Donald & Mary Teseniar Forest City, NC

We have been looking for a home security system for a long time. We saw a commercial for Protect America and they just made sense so we called them. it is a good deal and it is easy to use. Customer service is easy to deal with too.

9 years ago

check_circle

Verified Customer

star star star star star

Richard & Lillian Isonhood Allenhurst, GA

We just bought a house and want to make sure that it is protected. I have had the system for a while and i've been extremely satisfied with the service and with the company. I give them a 10 and would recommend them to anyone.

9 years ago

check_circle

Verified Customer

star star star star star

Janice Harris Danville, VA

My mother and brother both have this service and recommended it to me because I was living out of state and my home was vacant. So far I've been very pleased with the service. I have had zero problems and I have already recommended them to several people. I would give them a 10/10.

9 years ago

check_circle

Verified Customer

star star star star star

Brian Kelley Selbyville, DE

There have been a lot of break-ins in my neighborhood lately, so I did some research online and came across Protect America. My experience with the company has been great so far, from talking to customer service to setting up the system. I would give them 10 stars out of 10.

9 years ago

check_circle

Verified Customer

star star star star star

Fountain of Deliverance Lumberton, NC

We've been broken into a couple of times, so we decided to get Protect America after my daughter referred us. I've been very satisfied with the service. I give them a 10 because they answer my questions when I call and get back to me when I need them to.

9 years ago

check_circle

Verified Customer

star star star star star

Ryan Mcleod Knoxville, TN

The customer service has been great. Whenever we have had any issue with anything in the equipment, they're prompt, and they guide you through it. I've never had an issue with not fixing something. If something needed to be sent to me, it usually arrived in a day or so. We have loved our home security system from Protect America!

9 years ago

check_circle

Verified Customer

star star star star star_border

Wendy & Billy Ruston, LA

We decided to get a home security system to make sure that we were protected - especially when we were away from our home. Our research online told us to go with Protect America. When I called the sales people, the person I talked to was a very pleasant young man who answered all of my questions and went above and beyond. He was probably the main reason why we chose to go with Protect America.

9 years ago

check_circle

Verified Customer

star star star star star

Ted Texas

I purchased the full home coverage and fire alarms after finding Protect America online. Sometimes we leave out of the country, so we wanted some peace of mind about our home wile we were gone. We've been very satisfied with the level of service we have received.

9 years ago

check_circle

Verified Customer

star star star star star

Frederick Hormes Deltona, FL

I am a long term customer of Protect America, and I will stay with them as long as they're in business. The people whom I have talked to have been very helpful. Everything was easy to install and gives me peace of mind from a security standpoint.

9 years ago

check_circle

Verified Customer

star star star star star

Gaye Shephard Roanoke, VA

My mother purchased a security system from Protect America and suggested that I get it. I work for a police department so I felt it would be necessary thing to have so I purchased a system as well. I've been very happy with it so far. The company has gone out of their way to help. 10/10.

9 years ago

check_circle

Verified Customer

star star star star star

James Bonga Salida, CO

I knew about Protect America back east but now I live in Colorado. I got Protect America basically to protect the house because you knever know when you are going to need it, especially when you go to sleep at night. Often times, when I come down the steps, the thing goes off because I forgot to turn it off upstairs, but besides that, it's great!

9 years ago

check_circle

Verified Customer

star star star star star_border

Maurice Knauer Felton, PA

We live out in the country and a lot of houses were being broken into and I used to work night shifts. We decided to get a security system to protect the family and our home. After researching different progam systems, I found Protect America. We purchased the smoke and burglar services. So far we haven't had any problems. They've made replacements to the system with no charge.

9 years ago

star star star star star

anthony galdorise Myrtle Beach, South Carolina

your tech was excellent on the phone talking to me got everything done. Thank You

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Anthony. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

star star star star star

Carrie Grater Denver, Colorado

I had a difficult situation with a return and the gentleman who helped me was amazing.

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carrie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Lisa Woodfin Mandeville, Louisiana

Customer service met all my needs. It did take 40 minutes, but I have a positive outcome.

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Lisa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Z Sanders Birmingham, Alabama

The customer service representative I spoke with was very patient, kind and professional.

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Z. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 27th, 2026

star star star star star

Elaine Moser Austin, Texas

Professional and very helpful. I was able to get a better rate after talking to a rep and committing to 2yr comtract

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Elaine. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

star star_border star_border star_border star_border

Eilene Huff Moreno Valley, CA

The representative was prefect!She went above and beyond. I am dissatisfied that "Brinks" isn't considerate enough to offer weekend appointments to the customers who is keeping your company open. Customers work to pay their bills but when a service call is needed we should not have to take off work. Weekend appointments should be an option.

1 month ago

Reply from Brinks Home Security

Thank you for sharing your experience, Eilene. We take all complaints seriously and value your feedback. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. We do offer remote tech services for pinpoint assistance. Feel free to contact our team for setting up an appointment or socialmedia@brinkshome.com with your account details.

Aug. 21st, 2026

star star star star star

Joseph Johnson Ashburn, Virginia

The degree of professionalism and proficiency of my support person was just so outstanding, it blew me away.

1 month ago

Reply from Brinks Home Security

Hello Joseph, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

mr1904@bellsouth.net Gardendale, Alabama

The representative who helped me was well informed and answered my problem. She was courteous and very kind.

1 month ago

Reply from Brinks Home Security

Hello there, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Claire I. Portland, OR

Your rep patiently worked with me about the issues I’m having and came up with a good plan of attack.

1 month ago

Reply from Brinks Home Security

Hello Claire, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

star star star star star

Lee Shantell Humphrey Atlanta, Georgia

The customer service representative was very nice and quickly scheduled a technician to complete the service.

1 month ago

Reply from Brinks Home Security

Hello Lee, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

star star star star star

Eva Silos Stockton, California

Customer Service Representative was so helpful, kind, courteous, and addressed my concerns and needs!

1 month ago

Reply from Brinks Home Security

Hello Eva, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

star star star star star

J. Biv Tampa, Florida

Called to inquire about canceling my service and got a great retention offer to maintain my service with Brinks!

1 month ago

Reply from Brinks Home Security

Hello J, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

star star star star star

Mary Ithaca, New York

My alarm was malfunctioning, and the brinks technician I spoke to, Orlando, was really helpful on the phone.

1 month ago

Reply from Brinks Home Security

Mary, we are extremely happy to hear that you are pleased with your service from Orlando. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star_border star_border star_border star_border

Sergio Echezabal Miami, Florida

I’m unhappy with Brinks! My control panel was down for a month. I was made to work a total of 4 hours to set up the new control panel. I went on vacation and wasn’t able to use my alarm. When I called Brinks for a credit, the least Brinks can do, they said they don’t offer credits for down time.

1 month ago

Reply from Brinks Home Security

Sergio Echezabal, thank you for reaching out about your recent issue with your system. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you.

Aug. 3rd, 2026

Brinks Home Security Reviews