Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Angela Rockford, AL

Customer service said that the installation would be very quick and easy but it took us a while to do it and had to redo it a lot. The sales people sold it to be a lot better than it actually is.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anonymous

Your company has a very quick response when I hit my panic button and the customer service Reps are very kind, and patient and were able to explain thing to me so that i could understand the answers to my questions.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Timothy Durham, NC

It works like they said it would. They only sent me one and I have two drive ways so I need to call them to see if they have one more. When I called and talked to the, they answered my questions.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Luis Columbus, OH

I think the company is excellent and their veteran discount makes its very affordable. Customer support was excellent. I was supposed to get a call from their finance office the day after it was installed and it was at least three day and they did not call me back. The adhesive tape on the back of the unit it very cheap, I have already had one false alarm because the of the tape.

7 years ago

Reply from Brinks Home Security

Hey Luis, we’re sorry to hear about the missed callback and the bad adhesive tape. At Protect America we take scheduled callbacks very seriously and resolving any issues you might be having with our service is certainly our priority. If you’d like, could you please DM us with some additional details so that we can review your account and get you some help with these issues? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Verified Customer

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Delos Bremerton, WA

My previous company I could never get a hold of on the phone, it would be an hour wait. Protect America answers all my questions and was very good about telling how to put the system in the house. So far it is easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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John Ranger, GA

They are really helpful and friendly people. They are very knowledgeable about what they do. Whenever I call them, they are right there ready to respond and answer most of our questions. Set up is easy.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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David Morgan City, LA

It is reasonable and they are very knowledgeable. I am not exactly literate with today's technology and the person I called had no problems explaining to me how to set up the system by myself.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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George Enid, OK

I am quite satisfied. I had a little trouble with installation and they called back a few times to check that it all worked. It came within a couple of days. I haven't had any false alarms.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul S Humble, TX

They took their time, explained everything in detail and did a great job with several projects on my home. I will be calling on them again next time I have an electrical need.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Shannon Burton Manor, TX

The set up and install has been easy. The price point is affordable. The system is user friendly. The phone app has had issues of being offline from time to time but I've noticed some improvements on that working better. The warranty on the equipment was a big sell point, along with the locked in price and the system can go with you.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jillian Hammond, IN

All the representatives are really helpful, they answered all the questions I needed to be answered. They seem to be the most call friendly company. The sensor seem a little flimsy but they do work.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Walter Knoxville, TN

I chose them because the sales representative when I contacted the company acknowledged my different situation I needed and made it happen for me. It has given me a feeling of security. It has alerted me and it works great.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Mae Clarksdale, MS

The best thing is the quick service when they communicate with you. After the second false alarm they'd call you and ask to make sure that it's a false alarm within maybe two seconds after the incident.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kay Winston-Salem, NC

I like what they stand for. I like the offer and the price is good. When we contacted them the issue was resolved quickly. I love the microphone, its clear and the video. I love the whole experience, minor tweaks could make it perfect but that like every company.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donna Columbus, OH

I've never had problems and it was easy to install. I liked the indoor camera. It is not expensive They're always there when I need them and always answer my questions when I call in.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Aaron Monday New York, NY

Customer service worked. I had problem when I first hooked it up and when I called back in and they put me back on the right track and let me know what I need to do and what I was doing wrong.

7 years ago

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Verified Customer

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Michelle Kennewick, WA

I chose them because they had really good ratings on Consumer Reports. The alarm system could be louder so we could hear it through out the house. They have been very helpful on getting the system set up and learning how to run it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marah

It's my first time having a camera system and it is great quality and the people are very respectful and accommodating. I am able to look at my puppy on my phone, you can see it cleat in the daytime.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Reginald Bennettsville, SC

They didn't give me all my sensors so I had to order it twice and still it's still missing something. So far everything s working good, I can look it on my phone all day. I like that I can lock it on my phone. They need to let the people know that it does include in the sensors when they order. I'm happy overall.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paula Omaha, NE

It was a reasonable cost and sounded easy to install, so we picked them. It seems to working well and to be good equipment. It's easy to understand and customer service contacts in a timely manner.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Schiller Winter Garden, FL

The customer service agent was very helpful. We always get texted every time when we open windows. It's good to know your system in your own home, the company is doing what they're supposed to do.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Emmett Albertson, NC

Customer support is concerned. The feeling of security knowing that you are protected and if something happens help is on the way is the best thing about it. I'm very satisfied, they do a great job.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Bobby Lubbock, TX

Their prices are reasonable. I feel safe and I know my family is safe. I feel very secure knowing that every time I open the door, they know it's open. Customer service was very accurate when I called.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Tyree Painesville, OH

I have newborn son so just wanted my house will little safer. It is pretty great equipment. They could improve with better descriptions during the initial pitch and better upgrades to the wireless cameras outdoors. Customer service is very professional.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thea Charlotte, NC

The customer service is really helpful. The equipment seems to be pretty reliable so far. It's easy to use, but they could let the potential customer know that it is self installed.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kenisha Orange Park, FL

When I first received my equipment they walked me through very detailed to the process. I like the response time, I had a couple of alarms go off and they call me without any lack in time.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Max Garrison, ND

They were very patient and they worked with me through some difficult times. It seems to function efficiently and it's easy to work with. At this time, I'm very satisfied with the home security.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Carlene Loxahatchee Groves, FL

I feel safe in my home. The quality is good. It is a lot more durable, more solid than the ones in the past. The person that helped me to install the equipment was very patient and extremely helpful. It really would be better if there was somebody from the company that would install the equipment instead of having the homeowner.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Springville, AL

They answered all my questions. They helped me through the steps of installations and I have no major problem with it. I like that it can be adjusted, that things can be removed or changed easily.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Michael Wallkill, NY

Protect America provides value and quality of security. The system hasn't failed me yet. Anytime I've ever had a problem they've always been there to answer my questions and they're courteous, consummate professionals.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lisa Suffolk, VA

Pretty much everything has worked and right now it logs all that stuff just for the security and that everything is working. I like that it's wireless, no landline. Customer support needs to be more reachable. If I call into the company I can never really get ahold of somebody and am always put on hold.

7 years ago

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Verified Customer

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Popi White Plains, NY

The beginning process was a little annoying. I had to keep calling back and forth in order to receive missing parts. Overall they've been very helpful and I got everything I needed done. The price is actually reasonable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shannon Pompano Beach, FL

They just take the time to listen to your needs. They're patient and attentive. They're always available twenty four hours a day, seven days a week. The system is very user friendly.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Barbara Gadsden, AL

We got great service when we purchased additional sensors and they walk completely through the process on testing the instrumentation. I haven't had a problem because it's pretty self-explanatory.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David

They've been able to take care of everything that I've needed every time I call. I think the cameras could be better but the installation on the other equipment is fine. The best part about Protect America is the mobile features and being able to control everything over the mobile app.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ernest Valrico, FL

Any time I've called, they've been very very helpful. I've never had any problems or something happen to any of the parts of the alarm system that they sent to me. Anytime I turn it off or arm it, it sends me a message.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Stephen Crystal River, FL

We have three different alarm panels in two different locations and we were able to get it all merge together in one that I can track or control for my app on my phone and on my computer. Once it's set up, it's dependable and their response is good when the alarm goes off.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jillian Spring Hill, FL

The people are very nice and courteous when you call them. The panel box is a little bit on the large side so it's not really easy to blend in with anything in the home. I wish that I didn't have to do door sensors and the window sensors. If I remove one of them to get my bill lower that would be nice.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dana L Jones-Nolan Middletown, OH

I like everything about Protect America except for the high, monthly price. I also only received 1 key fob instead of 2. I wanted outdoor cameras and the salesman did not seem concerned about that. I do enjoy the notifications that go directly to my phone.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ted Glendale, AZ

They helped me with the set up of it when I needed it and anytime anything's happened, any occurrence, for the alarms they've been on the phone with us immediately. I think some of the contacts that they put on the doors are a little flimsy. The equipment is easy to set up and mobile.

7 years ago

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Verified Customer

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Matthew Cementon, PA

Sometimes they are hard to get ahold of but when I've had a problem they've been on top of it. The only suggestion I would have is try not to push everybody off to the internet for chatting but talk to people live.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jasmina Phoenix, AZ

Whenever we needed help it was resolved immediately. After a year our sensors are failing. IT was an easy installation and option for the apps. It would be nice to have a tech in the local area who could occasionally come and help customers in case they need to troubleshoot the sensor or something like that.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sylvia Hayward, CA

When I was searching around, I wanted something that didn't have to be connected to a landline or hardwired. I wanted web-based security and Protect America offered that. I do have some issues with the cameras clicking and making a lot of noise. The camera can't decide if it's day or night.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Penny Hemet, CA

The only reason I gave them a 4 instead of 5 is you have to do all of the installation on your own while someone waits with you on the phone the entire time. It is easy to install but I'd rather have someone do the installation and not have to do it myself.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Varun

The technology seems outdated, especially the phone app. There is no biometric sign in / arm/disarm options, no integration with intelligent assistants, no alerting if a door is open unless you try to arm the system etc. looks like they are on legacy technology with just an app almost for the sake of having one. For the monthly price they charge, you expect a lot more. I'm hoping the monitoring service at least makes up for it. Thankfully I haven't had a need for that with no breakins (fingers crossed)

7 years ago

Reply from Brinks Home Security

Hey Varun, we appreciate you taking the time to leave us feedback on your experience. We’re always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Anonymous

Arrived at time scheduled. Was very professional and courtesy during visit. The treatment applied was on the first visit. I received a follow up call after the service call to check on my satisfaction.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Nick

Protect America is a great alarm company, customer service is amazing. The products are worth the money and they have sales on certain products frequently. You can even automate your home. Great job Protect America!

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Maryg Hāwī, HI

The monitoring process is excellent. The one time I was co texted because of access that appeared to be unauthorized, it was very timely but the person who I texted me was hard to understand and apparatus to be very frustrated by her interaction with me. Fortunately we resolved the issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Leneva

I've accidentally set off the alarm, but nobody called. I really like the motion detectors, and would like to get more sometime. Right now, I've just got two motion motion detectors. I would like to have more but I can't really afford it right now.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous

Protect America provides a good support system for you. They were very helpful during the installation, even when we had false alarms. I would have been more comfortable if the installation was done by them and not me. It would probably be nice to have the option for someone to come out and help them but install the system. Not everybody is comfortable with the self installation and I wasn't aware that it was self installation when I ordered it.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you weren’t properly informed about our installation process. At Protect America we aim to be transparent and educational about our home security services. Thanks for your feedback and please let us know if you have any questions or need anything!

Jul. 31st, 2018

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