Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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R.M. Dayton, OH'

We had the old Monitronics for years, I don't know why they went and changed their name, but we never had problems with them, they have great service. We never had any equipment problems or anything. That being said, I'm upset at them. They sent out a repairman because we had some issue with our system. He came out, said that our battery was dead and that he wasn't able to do the fix right there since he had no new batteries. All he did after that was plug some wire that had come loose and left. He wasn't even here for more than 5 minutes and they charged us $50 for that!

8 years ago

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Verified Customer

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Audrey Terry Baltimore, MD'

I had ADT for a lot of years before but I needed a change. They have been very helpful whenever I need to change codes or if I just need help. There are times when the alarm doesn't go off when it should, or sometimes it goes off when it shouldn't. Otherwise, it has been good.

8 years ago

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Verified Customer

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Morris Serapiglia Punta Gorda, FL'

We used to have a security system that we were not happy with, so we decided to change and go with Moni. So far it has been good, and anytime I have a problem customer support always corrects it. It's excellent.

8 years ago

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Verified Customer

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Kris Braun Bloomfield Hills, MI'

They have been very professional, nice, responsive, and thorough. The system itself is also very good. The range does not always work that well in some places tough. My garage door alarm doesn't always work unless the control is in a certain area.

8 years ago

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Verified Customer

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Patricia Jones Garland, TX

Customer service is very good at walking you through everything, they're very patient. We like the fact that when the alarm goes off by accident they come online and talk to you. I'm a satisfied customer.

8 years ago

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Verified Customer

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ms Hassan Richmond, VA

Because they are always on the job.Some times I forget to turn off my alarm when I come down stairs it goes off and you protect will call me right away that's just one of my many things i some times forget

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Brenda Sumrall, MS

Overall, I've had very good experiences with their customer support. I did have a couple of negative experiences recently, but it's all been solved. Besides that, everything has been good, and I've even recommended the service already.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Joyce La Belle, MO

In my opinion, their customer service is perfect! One thing I really love is the fact that I can take it with me anywhere in the U.S. I'm pretty happy with that, because we're planning on moving soon.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stratton Maryland Heights, MO

Anytime we had a problem with the alarm, we just called and they did all the repairs that it needed. They would also call right away when it would go off, and even send an officer, so I'd say they've been very responsive. The service has really given me a peace of mind, and I'm just very satisfied with it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jon Battle Ground, WA'

Every time there's an issue with my unit, or if there's questions that I may have, their customer support always answers them and helps me out. they've offered a good price as well, which was the main reason I chose them. So far, I've been very satisfied with their service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ernest Dublin, GA

One thing I don't like about them is that they don't check on their product. I had to replace the battery in it, which is a very difficult task for a 70-year-old woman like me, so I ended up having to call a technician to do it. Besides that, I think the service has been worth my money.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alexander Crumity Centreville, VA

When they offered me their service, the price scheme was reasonable, and the product was very easy to install. Their customer support has been fine; however, I did have a problem a recently where a couple of the panels were not working properly. They were willing to upgrade it, so I'd say the experience was fine. In terms of their billing, I think that can improve a bit.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Shannon Rosedale, MD'

I chose Protect America because their service is affordable, and so far, they've been pretty trustworthy. I've had to call on several occasions, and they were very helpful. Plus, the equipment has been very reliable, and easy to use as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles/Brooks Boynton Beach, FL

I don't remember exactly why I purchased them, but they certainly must'be offered a good deal! So far, the equipment has been good, and their representatives have been just fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Joachim Ludlow, MA'

I haven't had an issue with them, and so far, I've been satisfied with the service. One thing I really liked about them was their equipment; they offered a wireless system, something that not all companies had.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Charles Riverview, MI

Everything has been by the book! If you have any problems, they check it out and monitor the system, and make sure all your sensors are working properly and everything. I just wish they offered fire protection. They didn't have cameras when I signed up, so that's something I'd like as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Travis Bridgeport, IL

From what we were looking for, they seemed to be the most affordable option, so we decided to go with them. It's been an outstanding system, and their customer support has been excellent!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patricia Greeneville, TN

All of their agents are trustworthy! Our alarm works great, and their customer support talks you through everything if you have a problem with something. It's just been a great service, and I recommend them all the time!

8 years ago

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Verified Customer

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James Naugatuck, CT

It's been a fantastic service! They get back to me if something is wrong with my system, and they've just been there for me when I call them. Overall, it's just been a very positive experience!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Baptist Abilene, TX

Protect America has been a fantastic company to work with! They have great customer service, and the equipment itself is really good. we've had them for the last 25 years now.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ralph Lumberton, NJ

I highly recommend Protect America because it has been a very good company. I've been with them for a while now, and my experience has been great. Whenever I get in touch with them, they help you to solve the problem.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kelvin Garwood Mableton, GA

It was easy to install, and I did it myself. It's been a while, so I'm sure my system probably needs an update, especially the sensors on the doors and windows. Customer service is pretty good, but I'd think they'd have my phone number by now. My alarm went off the other day, and they were only able to get a hold of my wife.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Meenachi Vallinayagam Little Rock, AR

I haven't had any bad experiences with them, except for an issue I had with one of the instruments that wasn't working well. I just called their customer service, and they sent over a new one! It was pretty simple to set up the entire system because somebody was supporting me over the phone.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lou Ulmer Coram, NY

The main reason I chose Protect America was because they offer a wireless system. So far, it's been very good. Every time I call, they answer my questions and everything. We even installed the system ourselves, they just walked us through the process.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Karen Whiteman Vacaville, CA

Everything has been good, except for the tape. It doesn't stick very well, and would set the alarm off when it would fall. It happened so many times that the Police warned us that it would cost us $80 the next time it happened. Besides that, I think their customer service has been great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Arthur Murray Huntingtown, MD

The system is okay, and it was actually very easy to install, but I would like them to call on a regular basis, in order to check on our system. I have to call them to check it, and since I've forgotten, it hasn't been checked in about 6 months.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gimena Defilpo Everett, MA

My brother told me that Protect America was really good, and so far, I have no complaints. Their customer support is actually really good, and it's very easy to install. It's a very good service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Allen Variz Richmond, CA

I'm not tech savvy, and considering it's a self-install system, the agents were very patient. It wasn't as overwhelming as I thought it would be. They were very good. Besides, the system has everything we want, all the features.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Canton, MI

As long as the installation process is described step by step by their representatives, it's quite easy. So far, their customer support has been fine; I haven't seen any issues. The equipment is working; however, it's getting older. I've noticed that there were some changes, but I wasn't notified about that. I actually updated my sensors recently, but they ran out pretty quick.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Enrique Bru Houston, TX

If I need anything, I just call their customer support, and then I have their positive response. They shipped me whatever I needed to set up the system. Then I got on the phone with them and installed everything.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ash Sanghavi Franklin Park, NJ

So far, they have replaced every equipment that doesn't work, so I'm very pleased with them. They walked me through the process when I installed it, and their representatives are excellent, very helpful and thoughtful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Villas, NJ

We've had nothing but great experiences. One of our sensors wasn't working, and the representative walked us through it, and everything was put back in order. We've really liked the system very much.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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William Fox Round Rock, TX

Every time I've had a problem, their representatives have answered. We didn't have much to do with the installation because it was set up when our home was built, but a year later we upgraded to the wireless system. That one has been great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jack Shorr Tavares, FL

The equipment is far. I had to change a lot of batteries, and the parts don't stick well to the wall. Besides that, the installation process is easy because of the design. I ordered a new system, but it was never sent, so I have a partially working system to this day. I'm actually thinking of dropping it. They're very nice people on the phone. Very friendly and very nice, but it's hard to actually speak to a representative. I feel like they let me down. I gave them my credit card for the new system, and it never came.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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PW WG Volcano, CA

Although the installation was simple, the equipment seems to be outdated. I've checked their website and they don't have any significant updates, so I've considered changing suppliers. Plus, the monthly fees are too high. There are services out there where you can pay almost half of what I'm paying, so changing providers is something I'm considering for the future.

9 years ago

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Verified Customer

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Dahlia Salmon Effort, PA

The equipment is good, I haven't had a problem with it. Their people are also easy to deal with. They're good people, and I know that I can call them to resolve any issue I may have.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donald Kivett Hamlet, NC

I didn't particularly like the fact that we had to install the system ourselves, but after they told my husband what to do, we didn't have any trouble with it. So far, they've been there for us every time we've needed them. I do have an issue with the system though. Sometimes it says that the back door is open, and it's not. That's just 100% messed up, and I haven't had a chance to talk to them about that.

9 years ago

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Verified Customer

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Michael House Houston, TX

Their representatives have been fairly good. Questions are normally answered quickly, and I actually love the fact that there's a very low frequency of false alarms. However, there's pro's and cons with some of the equipment, but overall, I give them a really high rating.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carol Mosley Baton Rouge, LA

We haven't had any issues with Protect America. Their representatives have been very responsive, and the system was quick and easy to install. It's been a solid service, and it's worked really well.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Everett Dickerson Danville, VA

Protect America has done everything they have promised to do, so I'm very pleased with the service. Besides, they sent me the material to install the system, so that was very easy.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Doreen Langhorne Uniontown, AL

There's not really much to say about Protect America, other than that it's been pretty good. I do have to say that I'd like something a little different, as far as maybe something wireless, instead of a whole lot of cords running from the box.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Noreen Frankfort Clovis, CA

I initially purchased Protect America because of the wireless feature, and so far, I haven't had any trouble with them. It was a bit hard to figure out the installation process, but the system is good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Patricia Robbins Marshall, TX

It's been a great service. Their support team let me know that if I'm ever out of town, they can keep close watch of my home. They helped me set up the equipment and helped me install everything.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Collins Pine Bluff, AR

I chose Protect America because they offered a great price to protect my home and business. I think they're a great company that provides a great service. It was easy to follow the installation instructions for the system, and they even put me in contact with one of their techs. They were excellent!

9 years ago

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Verified Customer

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Anonymous Glen Mills, PA

I've had them for many years, and they've always offered a very good support. There's been various versions of the system throughout the years, and they've guided me through that, so that's been fine.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wendy Smith Oklahoma City, OK

I'm not so good at technical stuff, so customer service walked me through the installation process. They were so patient, and it ended up being really easy. Their representatives were just very good

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charyl Dragoo Beeville, TX

As a disabled person, it's hard for me to do certain things they want me to do. I can't get around furniture. Plus, the door and window equipment can be so fragile that when I put in a new battery, it breaks. Their customer support can be a little confusing as well. I kept asking for certain device, but they never sent it. Instead, they would send key chains over. It turned out that they did send it, but I just never received it, so it's all sorted out now. Besides all that, the fact the alarm system tells me when the door is open is very beneficial. I had a home invasion, just a couple of teenagers, and by the time I was on the phone with them, the cops had come over already. I am grateful for that. However, I do have to say that they've gotten so expensive. I'm living off of Social Security now, and what started as $21 is now $50, so that's a cost issue.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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R.B. Amarillo, TX

Somebody broke into my house a couple of months ago, and their representatives went through the process with me. They even helped me recover some of the money that was missing. It's just been excellent.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Porter West Covina, CA

The system is pretty good, I have no complaints about it. You can basically install it yourself, and if you have any problems with it, all you have to do is call them and they help you out. Their representatives have always been quick to respond as well. They just tell me how to resolve any issue I may have.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Launa Ricketts Dothan, AL

It was very easy to install; I did it myself, instead of having a technician come over. It was just very easy, plus, their representatives are really good. They call right away if the alarm goes off, so they have a quick response time.

9 years ago Edited September 14, 2021

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