Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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PW WG Volcano, CA

Although the installation was simple, the equipment seems to be outdated. I've checked their website and they don't have any significant updates, so I've considered changing suppliers. Plus, the monthly fees are too high. There are services out there where you can pay almost half of what I'm paying, so changing providers is something I'm considering for the future.

8 years ago

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Verified Customer

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Dahlia Salmon Effort, PA

The equipment is good, I haven't had a problem with it. Their people are also easy to deal with. They're good people, and I know that I can call them to resolve any issue I may have.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donald Kivett Hamlet, NC

I didn't particularly like the fact that we had to install the system ourselves, but after they told my husband what to do, we didn't have any trouble with it. So far, they've been there for us every time we've needed them. I do have an issue with the system though. Sometimes it says that the back door is open, and it's not. That's just 100% messed up, and I haven't had a chance to talk to them about that.

8 years ago

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Verified Customer

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Michael House Houston, TX

Their representatives have been fairly good. Questions are normally answered quickly, and I actually love the fact that there's a very low frequency of false alarms. However, there's pro's and cons with some of the equipment, but overall, I give them a really high rating.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carol Mosley Baton Rouge, LA

We haven't had any issues with Protect America. Their representatives have been very responsive, and the system was quick and easy to install. It's been a solid service, and it's worked really well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Everett Dickerson Danville, VA

Protect America has done everything they have promised to do, so I'm very pleased with the service. Besides, they sent me the material to install the system, so that was very easy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Doreen Langhorne Uniontown, AL

There's not really much to say about Protect America, other than that it's been pretty good. I do have to say that I'd like something a little different, as far as maybe something wireless, instead of a whole lot of cords running from the box.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Noreen Frankfort Clovis, CA

I initially purchased Protect America because of the wireless feature, and so far, I haven't had any trouble with them. It was a bit hard to figure out the installation process, but the system is good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Patricia Robbins Marshall, TX

It's been a great service. Their support team let me know that if I'm ever out of town, they can keep close watch of my home. They helped me set up the equipment and helped me install everything.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Collins Pine Bluff, AR

I chose Protect America because they offered a great price to protect my home and business. I think they're a great company that provides a great service. It was easy to follow the installation instructions for the system, and they even put me in contact with one of their techs. They were excellent!

8 years ago

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Verified Customer

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Anonymous Glen Mills, PA

I've had them for many years, and they've always offered a very good support. There's been various versions of the system throughout the years, and they've guided me through that, so that's been fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wendy Smith Oklahoma City, OK

I'm not so good at technical stuff, so customer service walked me through the installation process. They were so patient, and it ended up being really easy. Their representatives were just very good

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charyl Dragoo Beeville, TX

As a disabled person, it's hard for me to do certain things they want me to do. I can't get around furniture. Plus, the door and window equipment can be so fragile that when I put in a new battery, it breaks. Their customer support can be a little confusing as well. I kept asking for certain device, but they never sent it. Instead, they would send key chains over. It turned out that they did send it, but I just never received it, so it's all sorted out now. Besides all that, the fact the alarm system tells me when the door is open is very beneficial. I had a home invasion, just a couple of teenagers, and by the time I was on the phone with them, the cops had come over already. I am grateful for that. However, I do have to say that they've gotten so expensive. I'm living off of Social Security now, and what started as $21 is now $50, so that's a cost issue.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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R.B. Amarillo, TX

Somebody broke into my house a couple of months ago, and their representatives went through the process with me. They even helped me recover some of the money that was missing. It's just been excellent.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Porter West Covina, CA

The system is pretty good, I have no complaints about it. You can basically install it yourself, and if you have any problems with it, all you have to do is call them and they help you out. Their representatives have always been quick to respond as well. They just tell me how to resolve any issue I may have.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Launa Ricketts Dothan, AL

It was very easy to install; I did it myself, instead of having a technician come over. It was just very easy, plus, their representatives are really good. They call right away if the alarm goes off, so they have a quick response time.

8 years ago Edited September 14, 2021

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Chris King Largo, FL

The system is quite average, not spectacular, just average. Also, their customer service varies. Sometimes it's very good, and other times it's quite frustrating. Anytime wee have to make any changes or replace devices, it's an all day process. It's very difficult to do, so it's not what I would a user friendly system. It's self-sustaining when there's no changes needed, but it's quite difficult when you need them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Reginald Glasgow Oxon Hill, MD

The equipment is very dependable, and was simple and easy to install. Also, their response time is pretty fast. On top of that, their service is excellent, and always responsive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rita Barrett Fort Smith, AR

They walked me through the installation, and it was pretty easy. Plus, their representatives have been excellent when I've had to call them. I'm pleased with Protect America! If I wasn't I would've changed a long time ago, and it takes a small issue for me to do that.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Hess Wagoner, OK

The wait time is exceedingly long when we call them, but once you get in there, the technicians have been very helpful. Everything has been very good, and we like that the installation is simple. Plus, the system is wireless!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Chanhassen, MN

Overall, the equipment is good, however, it sometimes goes offline. The online app, and the convenience of being able to control it from anywhere is a very positive thing. It would be nice to have a common interface with other home devices though. On top of that, it was simple to install, and their representatives were very helpful and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Martha Gudiel Redwood City, CA

Customer support has been great! Their response was absolutely great every time that I've had to use them, even if it's a false alarm. It was pretty simple to install as well, pretty seamless. Also, if I have an issue with the equipment, they just replace it, so that's been great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Reynaldo Cabigting North Las Vegas, NV

Whenever I have a problem, it is very hard to connect with them, you will be waiting. There is no person that is on stand by for the problem, if ever you have a problem they will tell us that, they will let you know. I wait and they say somebody will call back. It's really is a good security system overall. I don't have any other problem. We're looking forward to being able to upgrade to a wireless system that doesn't require a cellphone, though.

8 years ago

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Verified Customer

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Chenellealana Bruce Hyattsville, MD

Whenever I leave the country, I always call them to let them know I'm not going to be home. The representatives that answer the phone are always pleasant and understanding. Plus, it's an affordable service.

8 years ago

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Verified Customer

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Yvonne Rietkerk Kalamazoo, MI

So far, it's been really good. The only issue I've had is with the motion detector. I've never had a problem with their customer support. They take care of everything right away, I just have to call. I find them very easy to work with, and I'm planning on sticking with them for a while.

8 years ago

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Verified Customer

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Farhang Vacaville, CA

I installed everything myself, and they just configured the sensor over the phone. Plus, their agents were great. I do have to say that the sensors don't work properly from time to time. I've had to ask them to send me a new one, but besides that, it's all been good.

8 years ago

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Verified Customer

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Rick Palmer Ariel, WA

The equipment has been very exceptional. It was very simple to install; it was a self-install system. The coverage they offer for the price we pay, is great! In fact, that's the main reason we purchased the system.

8 years ago

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Verified Customer

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Lesley Shockey Sandyville, WV

They have been very good, every time that I have called them to add more sensors, or to replace sensors that are going bad. I never received the canned smoke to test the smoke detectors though. Besides that, every time the alarm goes off, they call me, the Police, and 2 family members as well. They've been very good about that.

8 years ago

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Verified Customer

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David Groves Huntington, WV

Everything has worked out just fine, however, I did have a problem. I accidentally set the alarm off, and they called me promptly, but I couldn't get a hold of customer service or something. It kept cycling back to the main switch board. It bothered me that I couldn't get a hold of somebody that could help me.

8 years ago

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Verified Customer

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Victoria Linvingwood Millersburg, KY

It's very reliable, and affordable as well. Their customer support was always willing to help, anytime I had an issue or question. I installed the whole thing by myself, and some of it was actually easy to do, some of it was not.

8 years ago

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Verified Customer

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Matthew Pyles Rock Springs, WY

It was easy to self-install, and it has a good price, so we like it! Plus, their agents have always been great! If we have technical issues, they stay on the phone until it's fixed. I think their box is a little obsolete, because we frequently have to upgrade the box. Otherwise, the equipment works pretty well.

8 years ago

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Verified Customer

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Fred Guttman Greensboro, NC

The price is what really made me choose Protect America. Although the system is good, just like anything else, certain parts break or need replacement. Their customer support is only fair, because I really need someone to come out here every now and then to fix something, and they don't offer that. I've asked for a technician to come out, but they want to charge me an outrageous amount of money. I'm not happy about that, but I'm not changing either.

8 years ago

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Verified Customer

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Sheri Balderrama Myerstown, PA

This was the most affordable option at the time I was looking for a security system, and so far, they've been great! Every time I call, they answer my questions. They put you on hold sometimes, but that's okay. I also installed the whole thing myself, and it wasn't so bad. The equipment hasn't had any issues either. As a matter of fact, they just upgraded me to a digital system, free of charge! Their customer service is really good, they just have an answer to all my questions.

8 years ago

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Verified Customer

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Djenaba Malone Vass, NC

It was fairly easy to install. Of course, you have to do it yourself, but it was fairly easy. Plus, you can call them for any help you may need, and they stay on the phone with you, until the problem is fixed. They simply address the problem.

8 years ago

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Verified Customer

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Vince Mitchell Edmonds, WA

Customer support has been outstanding. Whenever I called they were very helpful, and they're very knowledgeable as well, so it's been very good. I haven't had a problem with it. I've had some false alarms, and they do exactly what they say they're going to do. I travel a lot, so I really rely on the system, and it's been great!

8 years ago

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Verified Customer

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Gloria Spencer Prattville, AL

So far, so good! I've had some good experiences with Protect America. It's worked out well, and they gave me step by step instructions to install the system myself. They also send out somebody if there is new equipment that I feel like somebody should do it for me.

8 years ago

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Verified Customer

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Esther Wright Franklin, WV

They've helped me out with all the questions I might have, so their customer support was very good to me. It was easy to install, so they've just offered a very positive experience.

8 years ago

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Verified Customer

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Harry Willey Pelion, SC

The main reason I chose Protect America was because they promised they would never go over $25 a month. I switched from another security company to Protect America, so there was no installation process. They've been right on the ball; I've never had a problem that they haven't solved right away.

8 years ago

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Verified Customer

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Jim Irving Walnut, CA

The customer support has been really excellent. I installed the system myself, and it was very easy to do, with the assistance of their people. I've had a few times when the keypad didn't function properly, and they immediately replaced it. They handle any problems I may have, right away.

8 years ago

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Verified Customer

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Delbert Baker The Villages, FL

We've made a mistake a few times and set the alarm off. Everybody seemed to understand when it happened, so that's great. Besides, the equipment works just fine. We're very satisfied with Protect America.

8 years ago

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Verified Customer

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Ralph Carlino Winchester, CA

Some sales people came by when we first moved in. I guess we liked what they offered, and we haven't had a problem with them at all. The system works fine, and the actual installation process was easy. Overall, they've offered a positive experience.

8 years ago

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Verified Customer

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Allen Lavalais Alexandria, LA

This was the cheapest service going on at the time, and they've been very helpful. Their representatives have supplied batteries when I needed it, and also helped me install it as well. So far, the equipment has been excellent.

8 years ago

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Verified Customer

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Patricia Rezabek Austin, TX

I've had a couple of issues over the years, and they've always been able to talk to me. They helped me over the phone, and have sent me parts immediately. Over these past 30 years, I'd say it has been just fine.

8 years ago

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Verified Customer

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Antonio Jorge Leesville, LA

The service has been excellent so far The only problem we've ever had was with one of the motion detectors. They just sent us a new one, but other than that, everything has been great.

8 years ago

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Verified Customer

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William Maguire Roswell, GA

They offer good customer support. They assisted me through the phone so I could install the system myself. It's worked fine so far, there hasn't been any problems with it. It's just all open shot, and very reliable.

8 years ago

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Verified Customer

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R.S. Groves, TX

Protect America has made me feel great! I've never had any problems with them, and that's the reason I stay with them; I like it. Besides, the initial installation was also fine.

8 years ago

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Verified Customer

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B.T. Northville, MI

Customer service helped me with configuring all the sensors when I installed the system, so I'm satisfied with the, I've never had any issues with them. I'm just happy with them so far, I don't have any complaints. They were the first wireless provider, so that's the main reason I've been with them for over 15 years. I'm happy with the service.

8 years ago

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Verified Customer

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Charlotte Lohrey Nashville, TN

I wouldn't say their customer support is'nt the greatest. Nothing happens unless you pursue them. I had to call 3 times once for the exact same problem. One of the detectors kept going off, and after a few tries, they finally sent me a replacement.

8 years ago

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Verified Customer

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Phillip Ward Huntsville, AL

My customer support with Protect America has been great, it's been really good. I just wanted a security company and that's the company that was available. The equipment is excellent, and with the self-installation, I did install it myself. I think the prices are reasonable; it's a good price with their service.

8 years ago

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Verified Customer

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Jairo Perez Anaheim, CA

Customer service is very good! They always pick up the phone, and there's always somebody willing to help. If someone doesn't help, or cannot help at the time, they escalate it to a supervisor, and they always get back to you on time. I have had Protect America for at least 8 years now, and it's been excellent!

8 years ago

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