Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Farhang Vacaville, CA

I installed everything myself, and they just configured the sensor over the phone. Plus, their agents were great. I do have to say that the sensors don't work properly from time to time. I've had to ask them to send me a new one, but besides that, it's all been good.

7 years ago

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Verified Customer

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Rick Palmer Ariel, WA

The equipment has been very exceptional. It was very simple to install; it was a self-install system. The coverage they offer for the price we pay, is great! In fact, that's the main reason we purchased the system.

7 years ago

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Verified Customer

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Lesley Shockey Sandyville, WV

They have been very good, every time that I have called them to add more sensors, or to replace sensors that are going bad. I never received the canned smoke to test the smoke detectors though. Besides that, every time the alarm goes off, they call me, the Police, and 2 family members as well. They've been very good about that.

7 years ago

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Verified Customer

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David Groves Huntington, WV

Everything has worked out just fine, however, I did have a problem. I accidentally set the alarm off, and they called me promptly, but I couldn't get a hold of customer service or something. It kept cycling back to the main switch board. It bothered me that I couldn't get a hold of somebody that could help me.

7 years ago

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Verified Customer

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Victoria Linvingwood Millersburg, KY

It's very reliable, and affordable as well. Their customer support was always willing to help, anytime I had an issue or question. I installed the whole thing by myself, and some of it was actually easy to do, some of it was not.

7 years ago

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Verified Customer

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Matthew Pyles Rock Springs, WY

It was easy to self-install, and it has a good price, so we like it! Plus, their agents have always been great! If we have technical issues, they stay on the phone until it's fixed. I think their box is a little obsolete, because we frequently have to upgrade the box. Otherwise, the equipment works pretty well.

7 years ago

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Verified Customer

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Fred Guttman Greensboro, NC

The price is what really made me choose Protect America. Although the system is good, just like anything else, certain parts break or need replacement. Their customer support is only fair, because I really need someone to come out here every now and then to fix something, and they don't offer that. I've asked for a technician to come out, but they want to charge me an outrageous amount of money. I'm not happy about that, but I'm not changing either.

7 years ago

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Verified Customer

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Sheri Balderrama Myerstown, PA

This was the most affordable option at the time I was looking for a security system, and so far, they've been great! Every time I call, they answer my questions. They put you on hold sometimes, but that's okay. I also installed the whole thing myself, and it wasn't so bad. The equipment hasn't had any issues either. As a matter of fact, they just upgraded me to a digital system, free of charge! Their customer service is really good, they just have an answer to all my questions.

7 years ago

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Verified Customer

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Djenaba Malone Vass, NC

It was fairly easy to install. Of course, you have to do it yourself, but it was fairly easy. Plus, you can call them for any help you may need, and they stay on the phone with you, until the problem is fixed. They simply address the problem.

7 years ago

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Verified Customer

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Vince Mitchell Edmonds, WA

Customer support has been outstanding. Whenever I called they were very helpful, and they're very knowledgeable as well, so it's been very good. I haven't had a problem with it. I've had some false alarms, and they do exactly what they say they're going to do. I travel a lot, so I really rely on the system, and it's been great!

7 years ago

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Verified Customer

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Gloria Spencer Prattville, AL

So far, so good! I've had some good experiences with Protect America. It's worked out well, and they gave me step by step instructions to install the system myself. They also send out somebody if there is new equipment that I feel like somebody should do it for me.

7 years ago

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Verified Customer

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Esther Wright Franklin, WV

They've helped me out with all the questions I might have, so their customer support was very good to me. It was easy to install, so they've just offered a very positive experience.

7 years ago

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Verified Customer

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Harry Willey Pelion, SC

The main reason I chose Protect America was because they promised they would never go over $25 a month. I switched from another security company to Protect America, so there was no installation process. They've been right on the ball; I've never had a problem that they haven't solved right away.

7 years ago

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Verified Customer

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Jim Irving Walnut, CA

The customer support has been really excellent. I installed the system myself, and it was very easy to do, with the assistance of their people. I've had a few times when the keypad didn't function properly, and they immediately replaced it. They handle any problems I may have, right away.

7 years ago

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Verified Customer

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Delbert Baker The Villages, FL

We've made a mistake a few times and set the alarm off. Everybody seemed to understand when it happened, so that's great. Besides, the equipment works just fine. We're very satisfied with Protect America.

7 years ago

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Verified Customer

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Ralph Carlino Winchester, CA

Some sales people came by when we first moved in. I guess we liked what they offered, and we haven't had a problem with them at all. The system works fine, and the actual installation process was easy. Overall, they've offered a positive experience.

7 years ago

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Verified Customer

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Allen Lavalais Alexandria, LA

This was the cheapest service going on at the time, and they've been very helpful. Their representatives have supplied batteries when I needed it, and also helped me install it as well. So far, the equipment has been excellent.

7 years ago

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Verified Customer

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Patricia Rezabek Austin, TX

I've had a couple of issues over the years, and they've always been able to talk to me. They helped me over the phone, and have sent me parts immediately. Over these past 30 years, I'd say it has been just fine.

7 years ago

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Verified Customer

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Antonio Jorge Leesville, LA

The service has been excellent so far The only problem we've ever had was with one of the motion detectors. They just sent us a new one, but other than that, everything has been great.

7 years ago

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Verified Customer

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William Maguire Roswell, GA

They offer good customer support. They assisted me through the phone so I could install the system myself. It's worked fine so far, there hasn't been any problems with it. It's just all open shot, and very reliable.

7 years ago

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Verified Customer

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R.S. Groves, TX

Protect America has made me feel great! I've never had any problems with them, and that's the reason I stay with them; I like it. Besides, the initial installation was also fine.

7 years ago

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Verified Customer

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B.T. Northville, MI

Customer service helped me with configuring all the sensors when I installed the system, so I'm satisfied with the, I've never had any issues with them. I'm just happy with them so far, I don't have any complaints. They were the first wireless provider, so that's the main reason I've been with them for over 15 years. I'm happy with the service.

7 years ago

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Verified Customer

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Charlotte Lohrey Nashville, TN

I wouldn't say their customer support is'nt the greatest. Nothing happens unless you pursue them. I had to call 3 times once for the exact same problem. One of the detectors kept going off, and after a few tries, they finally sent me a replacement.

7 years ago

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Verified Customer

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Phillip Ward Huntsville, AL

My customer support with Protect America has been great, it's been really good. I just wanted a security company and that's the company that was available. The equipment is excellent, and with the self-installation, I did install it myself. I think the prices are reasonable; it's a good price with their service.

7 years ago

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Verified Customer

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Jairo Perez Anaheim, CA

Customer service is very good! They always pick up the phone, and there's always somebody willing to help. If someone doesn't help, or cannot help at the time, they escalate it to a supervisor, and they always get back to you on time. I have had Protect America for at least 8 years now, and it's been excellent!

7 years ago

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Verified Customer

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Noah Shaheed South Boston, VA

It's been a really good service. I haven't had any problem, other than changing the battery. Their customer support was excellent as well. I got the proper support anytime I call.

7 years ago

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Verified Customer

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Kathy Armstrong McKees Rocks, PA

One time, my husband was cooking and the smoke alarm went off, and the police and firefighters were here very promptly. Plus, the equipment itself is very good, and installing it was easy!

7 years ago

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Verified Customer

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Frank Light Jurupa Valley, CA

They're always right there for you. I haven't used it much, and I've even had a few false alarms and things like that nature, but never had a problem. It's been a really good service.

7 years ago

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Verified Customer

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Fred Winters Hughes Springs, TX

Protect America's equipment is excellent! We haven't had a problem with it, and their representatives are great as well! I like that they provide wireless opportunity to protect our home. Besides, it was easy to install the system. Definitely a positive experience.

7 years ago

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Verified Customer

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Eugene Willingham Buena Park, CA

Their customer support team consumes your time a bit, but they're very helpful. It did take a lot of time to install the system, but I guess it was worth it. I do have to say that the equipment looks outdated. They should update it.

7 years ago

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Verified Customer

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E.J. Texarkana, TX

They do a good job when it comes to customer support. We actually chose Protect America because it was the best company available at the time. They've offered a positive experience so far.

7 years ago

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Verified Customer

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Louis Smith Columbus, NC

They've done a good job for us. It's been over 25 years since we purchased their service, and it's been very good. They have kept a good rating this whole time. Anytime we had problems, they would transfer you over to somebody that could help. They even sent parts for us to install. All I can say is we've been very satisfied with Protect America.

7 years ago

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Verified Customer

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Resort Acheson Lakeview, OH

Their customer support is just super! They're nice, absolutely adorable, good looking and super good. I have no problems with them. Plus, setting up the system was simple, easy, and self-explanatory. Everybody knows they're the best service around.

7 years ago

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Verified Customer

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Anonymous Troy, MO

We're senior citizens, and were able to install the system ourselves, so that's good. Plus, it's worked just fine so far. The only thing I'd like to say is that I'd like to have a light for my yard sign. The one they sent me didn't last long at all.

7 years ago

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Verified Customer

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Virginia Lee Mary Esther, FL

I really haven't had too much opportunity to use them. My alarm went off by accident once, and I couldn't shut it off. The police showed up, and the Protect America team convinced them that everything was okay. Besides that, I haven't had much interaction with them. I don't know how I would describe my experience with them, because I can't stop the alarm from beeping every 10 to 15 minutes. Actually, I would only think about activating it, if I were to go out of town.

7 years ago

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Verified Customer

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Anonymous Warwick, NY

Their support was great when it came to installing the system. I did it myself with their help. Plus, they're always available, and when there's a problem, they rapidly help out.

7 years ago

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Verified Customer

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Bobby Waddell Appomattox, VA

Installing the system seemed pretty simple. They shipped everything to me for free, and gave me 10 door and smoke alarms. Programming the equipment itself took a little longer than expected, but it was overall great. The only thing I can say is that they seem to be very helpful!

7 years ago

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Verified Customer

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Dionne Byrd Salisbury, NC

Customer Support has been fine so far! Whenever I've had to call them, I've been able to get what I needed from them. It wasn't hard to install; they gave me a step by step help, and it's worked just fine. To this day, I've had a positive experience.

7 years ago

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Verified Customer

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Joshua King Potosi, MO

I'm completely satisfied with their equipment. Installing it was barely simple and they've been really helpful with me at all times. Overall, I'm definitely satisfied with this service.

7 years ago

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Verified Customer

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Pat Summers Fort Worth, TX

Protect America's customer support has always been very helpful; however, I wish they had wireless cameras that you can install. I've been pretty happy, although installing it was a little difficult because of little sticky things. Besides that, I've never had any problems with them.

7 years ago

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Verified Customer

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Jason Little Minneapolis, MN

Installing the system was really easy. They just sent the box and we did it all over the phone. I consider myself a high maintenance customer, and they've helped us through every step of the way. All I can say is that their customer support is great!

7 years ago

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Verified Customer

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Glenna Boggs Sandy Hook, KY

Protect America's customer support has been very efficient, and they always helped any time I called them. Besides that, they provided everything I needed, and that's all I can ask for. There has not been problem with them so far.

7 years ago

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Verified Customer

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Pines Jackson Jonesboro, LA

The system was included in the package when we bought the house, however, it's worked great. I think they offer good customer support. If I ever need to call on them, they're usually good about it.

7 years ago

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Verified Customer

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Hewitt Jackson Havelock, NC

It was very quick and easy to get a hold of the representatives. They were very friendly and knowledgeable. Plus, it was easy to follow the instructions and get the system installed. I actually chose them specifically because of their flexibility.

7 years ago

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Verified Customer

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Wanda Younger Decatur, IL

It was easy, very easy to install. We did it ourselves, then talked to them over the phone. It's actually easy billing. All the equipment has worked just fine throughout the years.

7 years ago

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Verified Customer

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Charles Leonard Washington, IL

The reason I went with Protect America was because they were reasonably priced. Everything about them has been good. I'm totally satisfied with their service, and will continue to be a customer with them.

7 years ago

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Verified Customer

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Jimmy Hughes Trion, GA

There was a good discount. The customer service is good; they're fast to react on calls. The equipment is pretty reliable. The installation was simple and easy and fast; I liked that. I'm satisfied with my experience with Protect America.

7 years ago

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Verified Customer

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Raymond Simon Butler, PA

I initially purchased Protect America because I was value driven, and the price was very useful. Although I installed the system myself, the service itself has worked just fine. So far, my experiences with them have been average.

7 years ago

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Verified Customer

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Eureka Price Copperas Cove, TX

It was easy to learn how to program everything. Every time I've called customer support, they have been very helpful. All my questions were answered. It's been such a positive experience.

7 years ago

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Verified Customer

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Lien Tran Temple City, CA

I've been with them for over 10 years now, and it's worked alright. The only thing I don't like is their battery. It tends to die quick, and I end up having to pay every time their battery dies. That just makes me think their warranty is not so good. They also charge for everything, so even though you have low rates with them, their equipment and supplies are charged. I originally selected them because they offered the lowest rate, however, I think the service is average, considering you even have to pay for the signs in the front yard!

7 years ago

Brinks Home Security Reviews