Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Richard S. Baer

Being a highly & broadly experienced 75 yr. old, in my opinion LWS (LiveWatch Security) is unique & stands out head and shoulders above any other company I have dealt with in my lifetime. Every person I have had contact with at LWS has been: friendly, professional, knowledgeable (both product-wise & their security system), courteous, and current. They listen & hear what the client says, are prompt and reliable in responding to my every uniquely different needs. I am totally satisfied since I found LWS and joined their total system. I would, & have recommended LWS without reservation & with high praise for their every interaction with me. As with any installation (which was a breeze) there were some small glitches, but LWS always responded promptly, correctly, efficiently & effectively, way above any possible expectations. Simply stated: LWS is AWESOME.

8 years ago

Reply from Brinks Home Security

Richard, Thank you so much for taking the time to leave us this great feedback. If there is anything we can do please let us know. -Jacob B

Nov. 6th, 2019

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Belinda G Mendoza

Phone rep was supposed to help me install a new sensor on my back patio door. He really didn't know what he was doing. It took an hour of putting in the same code about 8 times. Finally, we go it to work but it took an hour.

4 months ago

Reply from Brinks Home Security

Hello Belinda, thank you for your feedback regarding your experience. We understand it took longer than anticipated, however, we are glad to know that your concerns were resolved. . -Paul H.

Aug. 11th, 2025

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Sandra Norton

I was impressed with the knowledge of the staff that helped me with their ability to help me while online and not did not have to be present to walk me through.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Rick Maze

I couldn't be happier with the help I recieved with some changes I needed to make with our security system. The directions were easy to follow. This was just what I needed.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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PoloGrill GM

Business Security account was passed from Cox Communication to Brinks on 4/8/25. The billing agreement was to remain the same. Phone conversations requesting service on inoperable cameras were ignored for 8 weeks. Billing Dept never contacted us to resolved inaccurate billing. Seven conversations with seven different representatives all stating " You will be contacted in 24-48 hours to resolve your issues never manifested. Your customer service is broken. All we have received from Brinks is past due billing statements with inaccurate charges. Upon notification of ending our poor service with Brinks, an agent requested we return 10 year old cameras installed by Cox Communication. We were informed a mailing label would be emailed. Nope and Nope. Your company's acquisition of Cox Communication Security division is a failure.

4 months ago

Reply from Brinks Home Security

Hello, thank you for your feedback regarding your experience after the transition from Cox Communication. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Stephen Chapman

The customer support personnel were very patient with me. He listened to my issues a d immediately walked me through to processes. True professional.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stephen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Toni Cassel

The great patients my representative showed in the help I asked for was above and beyond. What a great asset to your company she is!!! I'm proud to be a Brinks customer

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Toni. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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chris ketner

To be honest with you, I wasn’t gonna write a review, but I decided I’m going to this company is the worst company I’ve ever had to deal with you pay a premium for a service that they don’t provide to you. I was with them for many many years and they still treat me like I’m a piece of crap. I am so highly disappointed in them. I just wanna get you locked into a contract then they don’t care about you. That’s what they did with me. They didn’t care if my equipment work or not and then was lied to multiple times and then when I decided I was gonna give them another shot. They never called me back to set up an appointment for the technician to come out. They tell me one thing and do another. I waited for over 24 hours after they told me that it would just take him a minute why is scheduling so difficult I would just spend the extra money and go somewhere else. It’ll save you a whole lot of headache

4 months ago

Reply from Brinks Home Security

Hello Chris, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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S C

Ana was very professional and satisfied my wife's concerns. She was able to solve the billing questions. She took the time and listened to my concerns and resolved them.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, SC. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Kim Winebrenner

Great company, with great customer service. Brandon helped me out over the phone quickly and professionally. The system itself always worked really well for us.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kim. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Linda Cohen

My representative was wonderful, but I found that I signed a 5 year contract and didn't know it, until she let me know. The price in the Email stated the price, which would be less than I was currently paying if I signed up for 5 years. I didn't see the small print which brought it up to much more. A scam. She had nothing to do with that and I feel deceived by Brinks. Again, the woman I talked to was terrific.

4 months ago Edited July 30, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Rick Guzman

A 30 minute phone call with Brinks customer service. She stayed on the line with me and was very patient until we got the problem resolved. Great job!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Quiana

I had been with Brinks for 9 years or more. The whole time I was there I was having problems. They were always so smart when you called in to have them troubleshoot your equipment. They acted as if they hated their jobs. I also didn't like the idea of the technicians came out and installed my cameras on the roof. I felt like it was done purposely so they could have to come out and then charge a 75 dollar fee. My last deal breaker was when my back left camera was out and I called to have them troubleshoot it. They told me that they couldn't troubleshoot it because they needed to get deeper into it. So they asked me to climb up on the roof and that was after I told them I had just had back surgery. They said well unfortunately we will have to send someone out. So I went outside to see how far up they had put the camera up there. How about I noticed that they didn't even run the wires inside the house so nobody could just come and unplug them. They had the cameras plugged up right on my deck. So somebody could have just came and unplugged them and did anything to me. I guess they didn't care because that was the second time they had to install because the first time they just ran the wires through my grass in the backyard. Now everyone knows that any animal can get back there well that's what happened and the wires were chewed on. So I'm calling for over a week to try to cancel my service and get a copy of my contract . They kept sending my stuff that was expired. Then one representative said I know you feel like we're not trying to give you what you need but I promise that's not the problem. If it wasn't the problem why would you even bring that up then she tells me that they generate their notes but the computer goes in and put their own notes in. I said well if that's the case why do they need you if the computer is going to have to put the notes anyway because the previous agent put i said I would think about the offer when I told her that I already had new cameras installed and they're cameras was taken down so with that being said why would I say that and I know I didn't so she's lying because I wouldn't have taken any offer she had given me especially when she's saying that I would have to extend my contract so no and this is one of the reasons I left because of stuff like this.

4 months ago

Reply from Brinks Home Security

Hello Quiana, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Vanessa Rendon

I had a very pleasant customer service representative. Tamika was informative, positive, and professional. I appreciated her assistance and friendly demeanor.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vanessa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Alva Anselmo

My second keypad stopped working. I tried several times to connect it to the main panel to no avail. I spoke to a technician. Followed her directions and still no connection. I told them I would call back. When I did, I was cut off twice. Nothing was noted so I had to repeat myself three times. I was finally told that I had to pay $75.00 for a technician to come out and was told to get an equipment warranty for $11.99 a month. I scheduled a tech visit for two weeks later. In the meantime I got the second keypad to work and cancelled my tech appointment and the warranty. I am still paying for the equipment installation, or I would cancel my account. POOR CUSTOMER SERVICE!

4 months ago

Reply from Brinks Home Security

Hello Alva, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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David Haynes

Very professional and helpful. the customer service person was very friendly and patient. walked me through the process to unfreeze our driveway camera.

4 months ago Edited July 17, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, David. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Donna Williams

I placed a service call this morning and the lady that I spoke with was very patient and walked me through getting our cameras restarted. She was very helpful!!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Kelly Schnoor

Had to select 1 star because ZERO wasn’t an option! We have been Alarm.com customers for many years before Brink’s bought them out. My previous contract had expired. I LOVE not being on a contract. Needed a couple of water sensors, so extended the contract to wave the service fee. My alarm has not worked properly for over a week. They were scheduled to come out tomorrow, but they said the technician canceled yesterday morning. So now they are supposed to come NEXT Thursday. Kicker of it all??? When I explained to one of the Brink’s customer service folks, I told them ADT could come out same day or next to put a whole new system in. She said, well WE could do the same thing if you wanted a new system… They say “I’m the best part about Brinks”, their actions are no where near that.

4 months ago

Reply from Brinks Home Security

Hello Kelly, thank you for your feedback regarding your experience with your scheduled appointment. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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KIndah & Joe Brennan

Unfortunately, we havent had our equipment working in over 2 years while payin $54 a month until I called and was told they would come fix the sensors and install another camera. After Brinks purchase our service from AT7T several years bck they have honored our rate until this past year when they increased it to $55, before we noticed. We called to cancel and moved to another company and was asked to give Brinks another chance and that they would lower our rate. Our rate only dropped $8 per month after they added the $8 warranty. They also notified us after we decided to stay that the earliest they could have a technician come out and fix our sensors and system and install another camera was a little over 4 weeks and would be done on June 23rd and that the technician would call 1 or 2 days prior to give us a time frame for that day. This never happened and the tech even put that he did until I called and was trying to cancel service again and the retention team member checked and said I was correct that the tech called me the day of in th afternoon to reschedule. When . The retension team member was nice and tried his best to offer us a couple months since we still didnt have service and then drop our rate to $27 a month, but was told the soonest we could get them out was August 4 which was another 5 plus weeks from then. I cancelled service right then and there. The fact that Brinks couldn't even get a technician to fix our system for over 9 weeks is unacceptable and horrible service. Brinks told us that in some areas they have fewer technicians, but Simi Valley is a large city and I was able to switch companies and get the system fixed and sensors replaced and new camera 3 days from the time I called the new Company and they also are a Brinks 3rd party. We were also told told that new customers can get there installed within a week if not same day. I have never received such bad service and have 2 store locations that use another company who also uses Alarm.com fo the app. I have great service with them and pay less. What happened to Brink security??? I cant use them or recommend them to anyone after being treated and lied to like that. I will copy and paste this under our Google reviews as well.

4 months ago

Reply from Brinks Home Security

Hello KIndah & Joe Brennan, thank you for your feedback regarding your experience. We are sorry to hear you leave because of this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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Dee L

I reached out to Brinks today to find out when my contract ends. We got to the point that we don't use our alarm system and wanted to switch to camera monitoring. I was told that my contract doesn't end until 2028. I found out that Brinks will offer you a discount on your rate and then tack on time to your contract. Therefore if you want to get out of your contract you have to pay for the remaining time. I was under the assumption that my contract was almost ending because I received an email offering a discount, but I had to sign up for 12 more months. No thank you!

4 months ago

Reply from Brinks Home Security

Hello Dee, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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Chuck Yeager

First, the young man who assisted me is absolutely 5 star! He was calm, kowledgable, polite and got my problem solved. That said, the company is an absolute rip off ... I called to cancel my service several years ago. The lady who was "helping" me convinced me to change my service and lower my price. She said nothing about a 5 year contract, and I never signed any such contract. When I repeqted my desire to cancel 3 years ago, the company insisted on me paying the full term of my "Contract"... Not having the resource or patience to sue, I simply threw away $500 a year ... until today, the young man helped me cancel. I still had to pay the balance of the 5 years, but he did get me a 20% discount.

4 months ago

Reply from Brinks Home Security

Hello Chuck, thank you for your feedback regarding your experience. We are happy to hear that your recent experience was great, although we are parting ways. If you need any additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details call us at 800-447-9239. Thank you. -Paul H.

Jul. 18th, 2025

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Amanda Austin

I have Brinks . I absolutely love them. They’re always on point and the best home security system. Great customer service and they handle all issues quickly.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Amanda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Mark Orozco

The representative---T. J., I believe, was courteous and knowledgeable. He was clear in his instructions to walk me through the process that solved the issue.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mark. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Tara

I would give Brinks home security 0 stars if I could. From the moment our equipment was installed we had problems! The equipment rarely worked, and when we would call customer service they were rude and unhelpful. Each time a technician was scheduled to come out and troubleshoot, they wouldn’t show up and no one would even give us a courtesy call to say they wouldn’t be coming. I would NEVER recommend Brinks home security to anyone, and will continue to actively let any and everyone know what a truly atrocious experience we have had with this company! After reviewing your Google, Yelp and all social media platforms I now know my experience is not unique. Brinks has a sub par product and they place little to no value on the customer experience. Goodbye and good riddance!

4 months ago

Reply from Brinks Home Security

Hello Tara. I am sorry to hear of your experience with the start of services with us and understand your frustration. We regret any inconvenience that may have been caused. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.

Jul. 10th, 2025

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Verified Customer

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Jeanne

When I've had questions or expressed concerns their representatives have answered them or directed me to another in the company who could give me answers

5 years ago

Reply from Brinks Home Security

Jeanne, thank you for this feedback, it is appreciated. We are happy to hear that you had positive experiences with us at Brinks Home Security. If there is anything we can do to make your experience even more amazing please let us know. -Edwin Q

Nov. 10th, 2020

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Verified Customer

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M. Skilling

When I accidentally set off the alarm, I recieve a call checking on me. Have not needed them in an emergency, but I hope they will respond in the same manner.

5 years ago

Reply from Brinks Home Security

Hello, thank you for reaching out and letting us know how we are doing. At Brinks Home Security we pride ourselves in having one of the fastest response times in the industry. We look forward to protecting your home for many years to come and if there is anything else we can do for you, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Emma Walker-Suarez

I've had past incidents where my alarm went off and I nor the police received a call. I must admit these things happened when the company was Monitorics prior to being purchased by Brinks.

5 years ago

Reply from Brinks Home Security

Emma, thank you for reaching out and bringing this to our attention. I want to take this opportunity to reassure you and make sure everything has been resolved. I have located your account and will contact you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Anonymous Long Beach, CA

I thought the customer service would be 24 hours and I had to go home when I was working to set it up. So this is the only disappointment I have. The girl I called gave me directions and was helpful and it was okay.

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Please let us know if we can answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Anonymous Laurel, MS

Everything has worked out great from installation all the way up to now. I've had to communicate with customer support a couple of times and they provide good information.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Santana Newark, DE

Excellent value. They are very nice people. They bent over backwards to set up our system in our home and they were very cordial and very professional sounding.

5 years ago

Reply from Brinks Home Security

Hi Santana, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Brown Gilbert, SC

The inside camera isn't very good. You can't see the person or understand what they are seeing. They need to either come out and set up a system themselves or if they're gonna continue where you set it up yourselves they need to make sure that the people on the other line can actually explain what to do to set it up and not just keep put you on hold asking other people questions.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback and would like to answer any questions you have regarding your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Pretila Sellersburg, IN

So prompt and they know what they're doing. I was able to hook the system up by myself with their instruction. I think it has a reasonable monthly price.

5 years ago

Reply from Brinks Home Security

Hi Pretila, Thank you for the review! We’re happy to hear about your positive experience with our guided self-installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Blake

there customer service is usually available and quick to respond but it takes a while for them to debug system issues (they don't seem to know their own products as well as they should). additionally i find their e-chat feature extremely annoying since they time you out after <1 minute of inactivity

5 years ago

Reply from Brinks Home Security

Hi Blake, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

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Verified Customer

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Dave Reynolds

At first I was told that all the equipment is free.then later I was told that there is a one time fee of 250.00. Now I have spent between 7 and 8 hundred dollars and the system is still in it's infancy. Disappointed that I made the call , really

5 years ago

Reply from Brinks Home Security

Hi Dave, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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anonymous Chillicothe, OH

We had an alarm go off at 4 a.m. and customer service was closed so it's hard to getting help at that time. They should keep customer service open 24/7. The equipment works good but of the equipment they sent me two parts were faulty.

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Timothy Onaway, MI

I had ADT and they are able to protect your house the same and they are able to answer all my questions and work with me through the whole installation process.

5 years ago

Reply from Brinks Home Security

Hi Timothy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Bethany Leesville, LA

Customer support was very helpful and worked with me because I had to reschedule several times. You can't use any of the cameras without wifi but I like what they have to offer.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Maria Old Bridge, NJ

I was looking at the reviews Protect American had and they were excellent, so I decided to give them a call. They have been attentive and I feel safe with the system.

5 years ago

Reply from Brinks Home Security

Hi Maria, Thank you for being a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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L. Caluag

Poor service Hard to get thru if you're trying to call them.waiting for an hour To call you back to trouble shoot if you have problem with the equipment.some of their technical support are not knowledgeable enough to fix the issue

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. To better improve your experience as a customer and answer any questions you may have with your equipment, please reply via "Private Response" with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 26th, 2020

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Verified Customer

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Jim Gee Warner Robins, GA

Insulation was easy with the help of the protect America technician. I am very pleased with the system and although I have an actually tested it, It appears to work well.

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with your equipment and system. Please let us know if we can provide you with further assistance.

Feb. 19th, 2020

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Verified Customer

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Steve Angier, NC

It all works as well as they said it would and it is easy to do business with them, they are very attentive and concerned and thorough in the install.

5 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the feedback! We’re happy to hear about your positive experience. Please let us know how we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Mitchell Royal, AR

Having protect america keeps the murders away because everything works. We're still getting use to it but it has gone smoothly. Customer support is friendly and helpful.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Marilyn Oklahoma City, OK

Lower the price per month and not require a contract. Other than that it works and the service is easy to use and they were responsive to my questions and respond to my requests quickly and efficiently.

5 years ago

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Verified Customer

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Betty

Very friendly. The equipment was not that easy to put up. I think it's a good protection plan but they should have someone to install the equipment. Other than that it's pretty reasonable.

5 years ago

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Verified Customer

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Quanazia

They were there when I needed them and did my walk through pretty good. They do really good but my panel or my phone pick up the signal kind of slow. The best thing is my doorbell camera.

5 years ago

Reply from Brinks Home Security

Hi Quanazia, Thank you for the review! To provide you with further assistance regarding your signal, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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David Greenville, SC

There was a couple miss steps with the installation process but overall they've been pretty good. The equipment is really user friendly and I like the app.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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J. Kemp

I am a 72 year old female (w/major health issues) and did not know they would NOT have a person come out and install it until all was signed(by computer). They shipped it out to me immediately, but it sat here in the box for weeks until I had to attempt to install it.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out to us. To better improve your experience as a customer, please leave us a “Private Response” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance with your installation.

Dec. 10th, 2019

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Verified Customer

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Stacie La Grange, TX

My parents used it in the past. We know our house is safe. It is easy to use and to update. Everybody has been nice and helpful whenever we need to call them.

5 years ago

Reply from Brinks Home Security

Hi Stacie, Thank you for the review! We’re happy to hear our system is helping you feel safe in your home. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Maoxiu South Pasadena, CA

Protect America is more reliable in terms of service and price compared to some other companies. The equipment was easy to install and there is a thirty day return guarantee, which I know ADT doesn't have.

5 years ago

Reply from Brinks Home Security

Hi Maoxiu, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Anonymous Boynton Beach, FL

I think their equipment is good equipment its just trying to install the equipment is extremely difficult. It's taken me over a month and I had to hire a professional to come and do it.

6 years ago

Reply from Brinks Home Security

Hi there, We're more than happy to assist you with your equipment. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 11th, 2019

Brinks Home Security Reviews