Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Warren Carlton

The CSR I spoke with was very pleasant to speak with and she assisted me with my task and she tried to keep me as a customer. But, the company that we have switched to gave us a better rate that Brinks Home Security could not beat.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Warren. We are pleased to hear about your positive experience with our team! We are sad to hear you leave us though. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Scot Haskell

I had a great talk with the technician he walked me through a process of the alarm and set up an appointment for a technician to service my alarm system.a credit to the company.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Scot. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Cjay Benson

Daniela the associate that helped me was outstanding when helping me with my issue. She had solutions and immediately took actions. I’m grateful and happy with the service I was given.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cjay. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Jeanne

When I've had questions or expressed concerns their representatives have answered them or directed me to another in the company who could give me answers

5 years ago

Reply from Brinks Home Security

Jeanne, thank you for this feedback, it is appreciated. We are happy to hear that you had positive experiences with us at Brinks Home Security. If there is anything we can do to make your experience even more amazing please let us know. -Edwin Q

Nov. 10th, 2020

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Verified Customer

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M. Skilling

When I accidentally set off the alarm, I recieve a call checking on me. Have not needed them in an emergency, but I hope they will respond in the same manner.

5 years ago

Reply from Brinks Home Security

Hello, thank you for reaching out and letting us know how we are doing. At Brinks Home Security we pride ourselves in having one of the fastest response times in the industry. We look forward to protecting your home for many years to come and if there is anything else we can do for you, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Emma Walker-Suarez

I've had past incidents where my alarm went off and I nor the police received a call. I must admit these things happened when the company was Monitorics prior to being purchased by Brinks.

5 years ago

Reply from Brinks Home Security

Emma, thank you for reaching out and bringing this to our attention. I want to take this opportunity to reassure you and make sure everything has been resolved. I have located your account and will contact you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Anonymous Long Beach, CA

I thought the customer service would be 24 hours and I had to go home when I was working to set it up. So this is the only disappointment I have. The girl I called gave me directions and was helpful and it was okay.

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Please let us know if we can answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Anonymous Laurel, MS

Everything has worked out great from installation all the way up to now. I've had to communicate with customer support a couple of times and they provide good information.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Santana Newark, DE

Excellent value. They are very nice people. They bent over backwards to set up our system in our home and they were very cordial and very professional sounding.

5 years ago

Reply from Brinks Home Security

Hi Santana, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Brown Gilbert, SC

The inside camera isn't very good. You can't see the person or understand what they are seeing. They need to either come out and set up a system themselves or if they're gonna continue where you set it up yourselves they need to make sure that the people on the other line can actually explain what to do to set it up and not just keep put you on hold asking other people questions.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We appreciate your feedback and would like to answer any questions you have regarding your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Pretila Sellersburg, IN

So prompt and they know what they're doing. I was able to hook the system up by myself with their instruction. I think it has a reasonable monthly price.

5 years ago

Reply from Brinks Home Security

Hi Pretila, Thank you for the review! We’re happy to hear about your positive experience with our guided self-installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Blake

there customer service is usually available and quick to respond but it takes a while for them to debug system issues (they don't seem to know their own products as well as they should). additionally i find their e-chat feature extremely annoying since they time you out after <1 minute of inactivity

5 years ago

Reply from Brinks Home Security

Hi Blake, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

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Verified Customer

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Dave Reynolds

At first I was told that all the equipment is free.then later I was told that there is a one time fee of 250.00. Now I have spent between 7 and 8 hundred dollars and the system is still in it's infancy. Disappointed that I made the call , really

5 years ago

Reply from Brinks Home Security

Hi Dave, We appreciate your feedback. To improve your experience as a customer and answer any questions you may have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Verified Customer

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anonymous Chillicothe, OH

We had an alarm go off at 4 a.m. and customer service was closed so it's hard to getting help at that time. They should keep customer service open 24/7. The equipment works good but of the equipment they sent me two parts were faulty.

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Timothy Onaway, MI

I had ADT and they are able to protect your house the same and they are able to answer all my questions and work with me through the whole installation process.

5 years ago

Reply from Brinks Home Security

Hi Timothy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Bethany Leesville, LA

Customer support was very helpful and worked with me because I had to reschedule several times. You can't use any of the cameras without wifi but I like what they have to offer.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Maria Old Bridge, NJ

I was looking at the reviews Protect American had and they were excellent, so I decided to give them a call. They have been attentive and I feel safe with the system.

5 years ago

Reply from Brinks Home Security

Hi Maria, Thank you for being a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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L. Caluag

Poor service Hard to get thru if you're trying to call them.waiting for an hour To call you back to trouble shoot if you have problem with the equipment.some of their technical support are not knowledgeable enough to fix the issue

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. To better improve your experience as a customer and answer any questions you may have with your equipment, please reply via "Private Response" with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 26th, 2020

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Verified Customer

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Jim Gee Warner Robins, GA

Insulation was easy with the help of the protect America technician. I am very pleased with the system and although I have an actually tested it, It appears to work well.

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with your equipment and system. Please let us know if we can provide you with further assistance.

Feb. 19th, 2020

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Verified Customer

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Steve Angier, NC

It all works as well as they said it would and it is easy to do business with them, they are very attentive and concerned and thorough in the install.

6 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the feedback! We’re happy to hear about your positive experience. Please let us know how we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Mitchell Royal, AR

Having protect america keeps the murders away because everything works. We're still getting use to it but it has gone smoothly. Customer support is friendly and helpful.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Marilyn Oklahoma City, OK

Lower the price per month and not require a contract. Other than that it works and the service is easy to use and they were responsive to my questions and respond to my requests quickly and efficiently.

6 years ago

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Verified Customer

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Betty

Very friendly. The equipment was not that easy to put up. I think it's a good protection plan but they should have someone to install the equipment. Other than that it's pretty reasonable.

6 years ago

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Verified Customer

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Quanazia

They were there when I needed them and did my walk through pretty good. They do really good but my panel or my phone pick up the signal kind of slow. The best thing is my doorbell camera.

6 years ago

Reply from Brinks Home Security

Hi Quanazia, Thank you for the review! To provide you with further assistance regarding your signal, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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David Greenville, SC

There was a couple miss steps with the installation process but overall they've been pretty good. The equipment is really user friendly and I like the app.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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J. Kemp

I am a 72 year old female (w/major health issues) and did not know they would NOT have a person come out and install it until all was signed(by computer). They shipped it out to me immediately, but it sat here in the box for weeks until I had to attempt to install it.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out to us. To better improve your experience as a customer, please leave us a “Private Response” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance with your installation.

Dec. 10th, 2019

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Verified Customer

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Stacie La Grange, TX

My parents used it in the past. We know our house is safe. It is easy to use and to update. Everybody has been nice and helpful whenever we need to call them.

6 years ago

Reply from Brinks Home Security

Hi Stacie, Thank you for the review! We’re happy to hear our system is helping you feel safe in your home. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Maoxiu South Pasadena, CA

Protect America is more reliable in terms of service and price compared to some other companies. The equipment was easy to install and there is a thirty day return guarantee, which I know ADT doesn't have.

6 years ago

Reply from Brinks Home Security

Hi Maoxiu, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Anonymous Boynton Beach, FL

I think their equipment is good equipment its just trying to install the equipment is extremely difficult. It's taken me over a month and I had to hire a professional to come and do it.

6 years ago

Reply from Brinks Home Security

Hi there, We're more than happy to assist you with your equipment. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 11th, 2019

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Verified Customer

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Julia Little Rock, AR

It was very easy to install and the panels are user friendly. Everyone I've spoken with has been very knowledgeable and helpful to assist me with any issue.

6 years ago

Reply from Brinks Home Security

Hi Julia, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Sirad Florence, KY

They call you and work with you. It's easy to fix and put it together. It's easy to monitor with your phone and know what's going on with your home. It's a good company I would recommend to my friends.

6 years ago

Reply from Brinks Home Security

Hi Sirad, Thank you for the review! We’re happy to hear about your positive experience with our Care team and that you’re enjoying our system. Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Alex Pensacola, FL

The equipment isn't up to the par I believed it would be. The motion sensors aren't supposed to detect pets under 50 lbs and my pet is only 18 lbs and she sets it off. So I can't really set it if I leave my dog in the house.

6 years ago

Reply from Brinks Home Security

Hi Alex, Thank you for reaching out to us. We appreciate your feedback. To better assist you with your equipment, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Edward Menifee, CA

The customer service has been pretty crappy. when I call the three or four times nobody leaves notes apparently to let the new person know what's going on. I still haven't received my second Visa card payment for setting up a second alarm. The control panel is way too quiet it's hard to hear throughout the house and they don't have any upgrade options they said I would have to buy another panel which is ridiculous!

6 years ago

Reply from Brinks Home Security

Hi Edward,
Thank you for your feedback. If there are any ways we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. Please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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Nicholas

The customer service is very responsive, helpful, and call back when they said they would. It's simple to install. Seems like good quality and it's simple to use.

6 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Kaitlyn Seattle, WA

Their motion sensors keep going off as false alarms but they are really easy to get a hold of. I like that they are the cheapest and include the most product and the app gives you access to the alarms.

6 years ago

Reply from Brinks Home Security

Hi Kaitlyn, Thank you for the review. To better improve your experience as a customer, we're more than happy to pull up your account to review and test your alarm system. Please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Oct. 28th, 2019

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Verified Customer

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Nancy Van Buren, AR

Everything works great and it's easy to install. They were very helpful and patient. They did everything that we asked. It can work where there's no internet.

6 years ago

Reply from Brinks Home Security

Hi Nancy, We appreciate your positive feedback. We’re happy to hear you are enjoying your equipment and that you’ve had a positive experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Kevin Buford, GA

Self installation and convenient. They are really kind and helpful over the phone. Everything seems to be operating as advertised. I got no problems with it.

6 years ago

Reply from Brinks Home Security

Hi Kevin, Thank you for the feedback. We’re happy to hear you’re enjoying your system. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Latonya Dacula, GA

I got the best price and they really helped me decide what was best for my home. It does everything I need it to do. Easy to install no problems no glitches.

6 years ago

Reply from Brinks Home Security

Hi Latonya, Thank you for the positive feedback. We’re happy to hear the system has been easy for you to use. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Steva Quapaw, OK

I've had very good luck getting everything lined out and taken care of when I would call. So far, everything's worked perfectly when it's supposed to and it's done very well.

6 years ago

Reply from Brinks Home Security

Hello Steva,

We greatly appreciate your positive feedback. We are happy that your equipment and service has worked perfectly for you. If you need any further assistance please feel free to reach out to us at any time.

Sep. 24th, 2019

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Verified Customer

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Rusty Peyton, CO

They were really helpful with all the issues. We had a lot of issues but any problem that we had getting installed and stuff, they did a good job helping. It's easy to use.

6 years ago

Reply from Brinks Home Security

Hi Rusty,
We appreciate you for reaching out to us. We are glad that your system has been simple to operate and our Care team has been a helpful tool to guide you through any issues. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Rebekah Williams

Setup was easy. I feel safe and protected. Unfortunately, the main panel volume is too low. I turned it all the way up. The only resolution was to offer me another product to buy for $100. That was not within my budget considering I just purchased the home security system.

6 years ago

Reply from Brinks Home Security

Hi Rebekah,
We appreciate your response and glad that you and your family feel protected. To review your account and go over the options available, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

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Verified Customer

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Jodi

The system makes me feel much safer, and is quite user friendly. The sensors are very accurate, and I like that I get a message when I arm/disarm the system. It reassures me in a way that makes me feel very secure.

6 years ago

Reply from Brinks Home Security

Hi Jodi,
We appreciate your feedback! We're glad the system is user-friendly and most importantly that it keeps you and your family safe and secure. Please let us know if you have any questions.

Sep. 4th, 2019

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Verified Customer

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Chara Mendenhall, MS

Every time I call in and need their help, they help me. I am still learning how my security system works. I wish they had better sensors and I could set my own interval. It gives me peace of mind, I think it is pretty good quality.

6 years ago

Reply from Brinks Home Security

Appreciate the positive feedback, Chara!

Aug. 13th, 2019

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Verified Customer

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Karen

They need to hire some more people to answer the phones. Their customer service is very knowledgeable but the hold times are not very good. The equipment was easy to install.

6 years ago

Reply from Brinks Home Security

Hey Karen - Thank you for your feedback!

Aug. 12th, 2019

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Verified Customer

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Katherine La Quinta, CA

We looked at different companies online and they just seemed like a good company to deal with. They are very courteous and helpful. It works and I like the exterior camera.

6 years ago

Reply from Brinks Home Security

Thank you, Katherine!

Aug. 12th, 2019

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Verified Customer

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Nichole Sandy, OR

First off they were good and then at the end there was one guy that was excellent. I had problems with it at first but then we really got it going and I'm happy with it.

6 years ago

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Verified Customer

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Daniel Wewahitchka, FL

Customer Service was very helpful. I've had no problems with the security system. It was easy to set up. they are easy to work with and they answer any question.

6 years ago

Reply from Brinks Home Security

Glad to hear you've had a stellar time with our customer support team.

May. 31st, 2019

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Verified Customer

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A paroongsup Woodstock, IL

I like the alarm system but the camera are not that great picture wise and I don't understand why I alerts don't come on when someone pulls in the driveway when the camera is pointed to it. Also my front door sensor keeps showing open even though it isn't

6 years ago

Reply from Brinks Home Security

Hey A - Thank you for your feedback. We're sorry to hear that you find the image quality to be sub-par. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you and help you troubleshoot your current notification issue once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

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Verified Customer

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Aubrey Weekes Humble, TX

Poor experience in installation. Spent too much time trying to figure out how to self install. Do not see a savings from changing from current, especially since I had to do all the installation. Was charged for equipment when it was advertised equipment was free. I paid the same amount to Vivint for equipment, they installed, I am currently paying the same monthly change with a 3 year agreement while I only had one year with Vivint.

6 years ago

Reply from Brinks Home Security

Hey Aubrey - Thank you for your feedback. We're sorry to hear that you found the installation process difficult. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

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Verified Customer

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Dejuana jenkins Chicago, IL

Helli because it's easy and convenient push your cold get out the door before 45 seconds it's awesome I love it couldn't ask for anything better thanks

6 years ago

Reply from Brinks Home Security

Thank you, Dejuana!

May. 14th, 2019

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