Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Julia Little Rock, AR

It was very easy to install and the panels are user friendly. Everyone I've spoken with has been very knowledgeable and helpful to assist me with any issue.

6 years ago

Reply from Brinks Home Security

Hi Julia, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Sirad Florence, KY

They call you and work with you. It's easy to fix and put it together. It's easy to monitor with your phone and know what's going on with your home. It's a good company I would recommend to my friends.

6 years ago

Reply from Brinks Home Security

Hi Sirad, Thank you for the review! We’re happy to hear about your positive experience with our Care team and that you’re enjoying our system. Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Alex Pensacola, FL

The equipment isn't up to the par I believed it would be. The motion sensors aren't supposed to detect pets under 50 lbs and my pet is only 18 lbs and she sets it off. So I can't really set it if I leave my dog in the house.

6 years ago

Reply from Brinks Home Security

Hi Alex, Thank you for reaching out to us. We appreciate your feedback. To better assist you with your equipment, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Edward Menifee, CA

The customer service has been pretty crappy. when I call the three or four times nobody leaves notes apparently to let the new person know what's going on. I still haven't received my second Visa card payment for setting up a second alarm. The control panel is way too quiet it's hard to hear throughout the house and they don't have any upgrade options they said I would have to buy another panel which is ridiculous!

6 years ago

Reply from Brinks Home Security

Hi Edward,
Thank you for your feedback. If there are any ways we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. Please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star

Nicholas

The customer service is very responsive, helpful, and call back when they said they would. It's simple to install. Seems like good quality and it's simple to use.

6 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Kaitlyn Seattle, WA

Their motion sensors keep going off as false alarms but they are really easy to get a hold of. I like that they are the cheapest and include the most product and the app gives you access to the alarms.

6 years ago

Reply from Brinks Home Security

Hi Kaitlyn, Thank you for the review. To better improve your experience as a customer, we're more than happy to pull up your account to review and test your alarm system. Please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Oct. 28th, 2019

check_circle

Verified Customer

star star star star star

Nancy Van Buren, AR

Everything works great and it's easy to install. They were very helpful and patient. They did everything that we asked. It can work where there's no internet.

6 years ago

Reply from Brinks Home Security

Hi Nancy, We appreciate your positive feedback. We’re happy to hear you are enjoying your equipment and that you’ve had a positive experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

check_circle

Verified Customer

star star star star star

Kevin Buford, GA

Self installation and convenient. They are really kind and helpful over the phone. Everything seems to be operating as advertised. I got no problems with it.

6 years ago

Reply from Brinks Home Security

Hi Kevin, Thank you for the feedback. We’re happy to hear you’re enjoying your system. Please let us know if you need any further assistance.

Oct. 22nd, 2019

check_circle

Verified Customer

star star star star star

Latonya Dacula, GA

I got the best price and they really helped me decide what was best for my home. It does everything I need it to do. Easy to install no problems no glitches.

6 years ago

Reply from Brinks Home Security

Hi Latonya, Thank you for the positive feedback. We’re happy to hear the system has been easy for you to use. Please let us know if you need any further assistance.

Oct. 22nd, 2019

check_circle

Verified Customer

star star star star star

Steva Quapaw, OK

I've had very good luck getting everything lined out and taken care of when I would call. So far, everything's worked perfectly when it's supposed to and it's done very well.

6 years ago

Reply from Brinks Home Security

Hello Steva,

We greatly appreciate your positive feedback. We are happy that your equipment and service has worked perfectly for you. If you need any further assistance please feel free to reach out to us at any time.

Sep. 24th, 2019

check_circle

Verified Customer

star star star star star

Rusty Peyton, CO

They were really helpful with all the issues. We had a lot of issues but any problem that we had getting installed and stuff, they did a good job helping. It's easy to use.

6 years ago

Reply from Brinks Home Security

Hi Rusty,
We appreciate you for reaching out to us. We are glad that your system has been simple to operate and our Care team has been a helpful tool to guide you through any issues. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

check_circle

Verified Customer

star star star star_border star_border

Rebekah Williams

Setup was easy. I feel safe and protected. Unfortunately, the main panel volume is too low. I turned it all the way up. The only resolution was to offer me another product to buy for $100. That was not within my budget considering I just purchased the home security system.

6 years ago

Reply from Brinks Home Security

Hi Rebekah,
We appreciate your response and glad that you and your family feel protected. To review your account and go over the options available, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

check_circle

Verified Customer

star star star star star_border

Jodi

The system makes me feel much safer, and is quite user friendly. The sensors are very accurate, and I like that I get a message when I arm/disarm the system. It reassures me in a way that makes me feel very secure.

6 years ago

Reply from Brinks Home Security

Hi Jodi,
We appreciate your feedback! We're glad the system is user-friendly and most importantly that it keeps you and your family safe and secure. Please let us know if you have any questions.

Sep. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Chara Mendenhall, MS

Every time I call in and need their help, they help me. I am still learning how my security system works. I wish they had better sensors and I could set my own interval. It gives me peace of mind, I think it is pretty good quality.

6 years ago

Reply from Brinks Home Security

Appreciate the positive feedback, Chara!

Aug. 13th, 2019

check_circle

Verified Customer

star star star star star

Karen

They need to hire some more people to answer the phones. Their customer service is very knowledgeable but the hold times are not very good. The equipment was easy to install.

6 years ago

Reply from Brinks Home Security

Hey Karen - Thank you for your feedback!

Aug. 12th, 2019

check_circle

Verified Customer

star star star star star

Katherine La Quinta, CA

We looked at different companies online and they just seemed like a good company to deal with. They are very courteous and helpful. It works and I like the exterior camera.

6 years ago

Reply from Brinks Home Security

Thank you, Katherine!

Aug. 12th, 2019

check_circle

Verified Customer

star star star star star

Nichole Sandy, OR

First off they were good and then at the end there was one guy that was excellent. I had problems with it at first but then we really got it going and I'm happy with it.

6 years ago

check_circle

Verified Customer

star star star star star

Daniel Wewahitchka, FL

Customer Service was very helpful. I've had no problems with the security system. It was easy to set up. they are easy to work with and they answer any question.

6 years ago

Reply from Brinks Home Security

Glad to hear you've had a stellar time with our customer support team.

May. 31st, 2019

check_circle

Verified Customer

star star star star_border star_border

A paroongsup Woodstock, IL

I like the alarm system but the camera are not that great picture wise and I don't understand why I alerts don't come on when someone pulls in the driveway when the camera is pointed to it. Also my front door sensor keeps showing open even though it isn't

6 years ago

Reply from Brinks Home Security

Hey A - Thank you for your feedback. We're sorry to hear that you find the image quality to be sub-par. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you and help you troubleshoot your current notification issue once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Aubrey Weekes Humble, TX

Poor experience in installation. Spent too much time trying to figure out how to self install. Do not see a savings from changing from current, especially since I had to do all the installation. Was charged for equipment when it was advertised equipment was free. I paid the same amount to Vivint for equipment, they installed, I am currently paying the same monthly change with a 3 year agreement while I only had one year with Vivint.

6 years ago

Reply from Brinks Home Security

Hey Aubrey - Thank you for your feedback. We're sorry to hear that you found the installation process difficult. If you have a chance, could you please reply via 'private response' with the full name and address associated with your account? A member of our team will reach out to you once we know how to contact you. Thank you again for your feedback and we look forward to speaking with you!

May. 23rd, 2019

check_circle

Verified Customer

star star star star star

Dejuana jenkins Chicago, IL

Helli because it's easy and convenient push your cold get out the door before 45 seconds it's awesome I love it couldn't ask for anything better thanks

6 years ago

Reply from Brinks Home Security

Thank you, Dejuana!

May. 14th, 2019

check_circle

Verified Customer

star star star star_border star_border

Scott Stevens

Customer service is really slow but they are really attentive whenthey finally do get around to calling you back. Need more instruction videos for doorbell and camera installation. Took me and a Prtect America rep more than an hour to get my camera working. Would have helpful to have better instructions in advance as yo what yo be ready for.

6 years ago

Reply from Brinks Home Security

Hey Scott - Thank you for your feedback. If you need further assistance, please reply with the full name and address associated with your account. Once we know how to get a hold of you, a member of our team will be in touch to help with any additional issues you might have with your system. Thank you again for your feedback!

May. 9th, 2019

check_circle

Verified Customer

star star star star_border star_border

Otis Henrietta, NY

Sometimes the doorbell works and sometimes it doesn't work. They could have given me a little bit more information about how the system goes in and out. They also didn't tell me they would automatically be billing my credit card, they didn't let me know it was an automatic thing. They billed me before asking how me service was.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Irving, TX

The only ones I don't like are the sensors on the door look kind of fragile but the rest is good. I feel secure with them. Protect America has great customer service.

6 years ago

check_circle

Verified Customer

star star star star star_border

Cathy Massillon, OH

Anytime I need them, I can call and ask them my questions and they answer it. They were very helpful. The security system is convenient and seems to be the best for the money.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Alexandria, VA

They were very easy to talk to and very responsive when I call. It works well and I have no problems, it gives me peace of mind that the household is secure.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

check_circle

Verified Customer

star star star star star

Stephen

Protect America is very patient in helping me set up my equipment. I think that the service and quality of the equipment provided is well worth the cost.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

check_circle

Verified Customer

star star star star star

Larry

The device was very easy to set up. Customer service was very helpful over the phone in guiding me. It is very easy to expand the system with no problem.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

check_circle

Verified Customer

star star star star star

Moises Katy, TX

You guys help us out a lot when it comes to any questions we have. We rely on this a lot - one time we had an accident, and the cops were right there on our front door

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

check_circle

Verified Customer

star star star star star

Business Laredo, TX

Protect America's home security system is very dependable and easy to install. They are very helpful with installation and with any problems that I have had since.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Nickolas Sacramento, CA

Right now my office door window is not working. I had sixteen sensors in my old home and they all worked fine, but in my new home I have had to replace two of them already. I do like the portability of the system and whenever I call the person who I talk to is able to take care of the issue I am calling about.

6 years ago

Reply from Brinks Home Security

Hey Nickolas - This must be frustrating for you. We're sorry to hear that your office door window isn't working as it should. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

check_circle

Verified Customer

star star star star_border star_border

Patsy Cordova, TN

The equipment seems cheap, when it is hot, sometimes the sticky things fall off the window and therefore my alarm goes off. I do like that it is wireless and it is less money than the others I checked. Customer service always answers my questions.

6 years ago

Reply from Brinks Home Security

Hey Patsy - When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

check_circle

Verified Customer

star star star star star

Joseph Desert Hot Springs, CA

They helped me through the installation process and the system works well. My wife accidentally set off the alarm and the local police were here within five minutes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Roger Fontana, CA

Every time I call, Protect America always answered pretty quickly. It is easy to use and to install. I don't have to worry about it and I get notification right to my phone.

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Gary Pittsburg, KS

The motion detectors and the door alarms work good. The cameras only have about a 60 degress angle viewing range, which in my opinion, a security camera needs at least a 180 view.

6 years ago

Reply from Brinks Home Security

Hey Gary - Thank you for your feedback.

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Karen Athens, AL

They are better priced than other companies. Customer service is quick with answering and helping our questions. The service sometimes has connection issues, but other than that it is reliable.

6 years ago

Reply from Brinks Home Security

Hey Karen - Thank you for your feedback.

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Gloria Prattville, AL

Customer service resolves issues quickly. I have been very pleased working with them. They are very patient and I understood everything they said very well.

6 years ago

Reply from Brinks Home Security

Hey Gloria - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Behavioral

They are always there when I ask for help and they are very courteous. The batteries burn out pretty quickly, but I would recommend them highly to other people.

6 years ago

Reply from Brinks Home Security

Hey Behavioral - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Omesh New York, NY

They were very good at helping me set up the system. It does what I have expected it to do and it has never really failed us. It is easy to use and user friendly.

6 years ago

Reply from Brinks Home Security

Hey Omesh - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

James Nashville, TN

Everything works fine and is responsive. It is very easy to use. They have a large customer base. The monthly fee is fixed and I am really happy with the way it is.

6 years ago

Reply from Brinks Home Security

Hey James - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Sheila Valparaiso, IN

They are sometimes hard to get a hold of. I don't like the way the camera looks, and it is a little expensive. I do like knowing that I do have a security system that protects me.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Warren Olive Branch, MS

The customer service was great but they did forget a couple items out of my box. Everything seems to be working great. The channel and alarm for the doorbell, everything's great.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Hederglan

Customer service always answered my questions very quickly. The equipment is really efficient. Someone will open the door and they will detect it and will call me right away.

6 years ago

Reply from Brinks Home Security

Hey Hederglan - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Daniel San Diego, CA

They have efficient service with good customer care. There's been a couple of times that there is a disconnect between the sensors and the alarm system so we continuoulsy have to updated that.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

John McCuin

I switched from another home security co. to Protect America. I am so glad I did. I am very satisfied with them. Their knowledge, friendliness, and help is great.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

check_circle

Verified Customer

star star star star star

Mane Muskego, WI

The way they explained everything was very clear and explained what you're getting and stuff like that. The quality isn't like commercial, but it's pretty good.

6 years ago

Reply from Brinks Home Security

Thank you, Mane!

Mar. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Juan Georgetown, TX

The devices are pretty sensitive. I like how they send me notifications for when the windows are open in my house. The devices took me a while to get used to, so I wish it was a little more user friendly.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Bruce LaVerkin, UT

The company is outstanding. We had some difficulty getting it set up. We have two houses and they haven't been able to organize it between the two. The security system itself works really well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Gary Flatonia, TX

It was the best deal for me. It seems to be working fine. There are no issues and it was easy to install. A suggestion I have for them to improve is customer support should be available 24/7.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Larry Fort Worth, TX

The best thing are the cameras. It was easy to install and pretty simple. When I was alone and I couldn't get up they called me immediately and dispatched the police.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews