Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Ann Elkin, NC

I live alone, so my son got Protect America for me. I was most concerned about my doors and ground-level windows, so its nice to have sensors on them. I am very satisfied with the service, and it was so easy to install.

9 years ago

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Verified Customer

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Andy Snelten Lake Villa, IL

I went with Protect America because I wanted home security and they just made the most sense to me. We have had no problems at all it has been great. I would give them a perfect 10.

9 years ago

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Verified Customer

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Nancy Swan Murrieta, CA

One of my neighbors got broken into so I wanted to make sure that my home was protected. I found them online, and I have been pretty satisfied. The last couple of years though a few of my sensors haven't been working and they wont come out to repair them so I don't know what tot do. The price is pretty fair, which is why I am keeping them. The service has been fine, I just wish they would make the repairs to my sensors. I give them a 7.

9 years ago

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Verified Customer

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Coswell Depeiza Gainesville, FL

I have been in 2 break-ins and I recently moved to a high-crime area so I feel that I really need it. I am extremely satisfied with the service and the company has been excellent to deal with. The only thing is that the tabs on the back of the sensors seem to fall apart pretty quickly, they could improve those I think. I think i'd give them a 9.

9 years ago

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Verified Customer

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Thomas & Carol Oliver Hartsville, SC

There were a lot of robberies in our area, so we decided to get a home alarm. Their costs are reasonable, the equipment and service is excellent. i would recommend them to anybody. I give them a 10.

9 years ago

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Verified Customer

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Vincent & Frances Cronan Reading, PA

I initially had ADT and was not happy with their service, so I switched to Protect America. Their service has been very good. But sometimes they're hard to get a hold of by phone. You can reach them on the internet, but I'm not always able to do that.

9 years ago

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Verified Customer

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Chester Bahn Sierra Vista, AZ

Since I live close to the border, I decided it might be a good idea to get a security system. The representative on the phone talked me through how to put in the alarm system. They're very knowledgeable in the system and helped to find the protection I wanted. We've been very satisfied with Protect America.

9 years ago

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Verified Customer

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Albert & Gail Jones Goldsboro, NC

Coincidentally, we talked about getting a security system, and the next day, it was in the paper! We've been with Protect America for 14 years and are very satisfied! We've never had any problems. They're a fine company.

9 years ago

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Verified Customer

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Tyler Kokjohn Phoenix, AZ

Every time I've had a problem, the have been able to solve it. The service is good, and the product works, and that's basically all I need. The only complaint that I have is that they switched to a new sort of control box, and it doesn't give me the delay that I need to get in and turn the alarm off. So I'm constantly setting the thing off.

9 years ago

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Verified Customer

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Carl Morgan Busy, KY

Someone tried to break into my home once while my daughter was inside. After that, I decided to get a security system from Protect America after someone recommended them. Everything has been great.

9 years ago

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Verified Customer

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Vance Feiler Corpus Christi, TX

I did research on home alarm systems about 10 years ago and decided to choose Protect America. They always call rapidly when the alarm goes off and they respond accordingly to what is going on. I've been very satisfied with the service overall.

9 years ago

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Verified Customer

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Cheryl & Kirby Haley Austin, TX

We were previously with ADT and were unhappy with them, so we wanted to continue with a service, which is when we decided to go with Protect America. The've been great so far. The only problem is that technical support isn't available all night. Once it gets late, their phones shut down and you have to text them. Sometimes it's kind of hard to diagnose the problems when you're texting with someone.

9 years ago

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Verified Customer

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Stanley Hill Radcliff, KY

When we first moved into our home, we were the only house around. This was back in 2004, so we decided to get a system for the doors and windows. We haven't had any problems, and things have been pretty good.

9 years ago

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Verified Customer

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Magdy & Suzette Albert Dundee Township, IL

I had a home security system in my previous home and decided that I needed one in my current home. I signed up with Protect America after looking on the web, and I haven't had any problems. Whenever I place a service call, they answer pretty quickly and always answer my questions.

9 years ago

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Verified Customer

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Gary & Corliss Connelly Laguna Niguel, CA

One of the first things I get whenever we move is a security system. It has been a long time since we initially signed up with Protect America, but the experience overall has been excellent! They deserve 9 stars because it has been a very positive experience.

9 years ago

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Verified Customer

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Richard & Luann Marbie DuBois, PA

I've been with Protect America for about 3 years after hearing about them on the TV. Everything has been great so far. The company's representatives are very knowledgeable about their systems. Overall, I give them 10/10.

9 years ago

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Verified Customer

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Jesse & Carole Jordan Piedmont, SC

Because of the way the world is going, we decided to get a security system for our house. We've been with Protect America for twenty some odd years, and we have been very satisfied. I would give them a 10.

9 years ago

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BOSUN OJEKUNLE Temple Terrace, Florida

Representative was respectful and eager to help me resolve my issue.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Bosun. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Kate Goldlust Weare, New Hampshire

Great customer service to get replacement smoke detector ordered.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Kate. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Keith James Morgan, Utah

Very quick and detailed customer service. The representative was kind, patient and thorough.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Keith. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Sam5ar araewaearr.weaemrwaerrrsras sFoust North Hempstead, New York

Awesome help to get my panels and cameras back online. She was very patient and helpful !

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

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Cecil Hunt Bentonia, Mississippi

I am still not able to call service to pay my bill over the phone With the automated service.

1 month ago

Reply from Brinks Home Security

Hello Cecil, The automated system should take payment when there is a present balance. If you need to make a payment ahead of time, we recommend to submit a payment online or from your app. You are able to call in for assistance as well. Do not hesitate to contact our team at 800-447-9239 anytime.

Aug. 17th, 2026

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Erica Doty Las Vegas, Nevada

My new equipment went offline within the first few months. I made multiple attempts and calls to have this fixed and then was told if I want a technician to come out it would be $250.

1 month ago

Reply from Brinks Home Security

Erica Doty, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback and will further research this matter to help find an amicable resolution. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. You may send us your account details and details about your concerns to socialmedia@brinkshome.com. Thank you.

Aug. 10th, 2026

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Paul Hassel Talleyville, Delaware

Very nice. Helped with opening on line account to get monitoring certificates. Thank you

1 month ago

Reply from Brinks Home Security

Paul, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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k.pelt@sbcglobal.net Kentwood, Michigan

She was amazing! Professional, knowledgeable, friendly Best customer service in a long time!

1 month ago

Reply from Brinks Home Security

Hi, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Deborah Ford

I loved the excellent service that I received from Ms. Alex. She gave the best of herself in fixing a horrible problem that should have never happened. Ms. Alex took the time to explain what my options were for the alarm permit and what she can do to make me whole. I love how professional Ms. Alex was throughout our conversation and the fact that her communication skills were impeccable. Brinks should hire more people as Ms. Alex and she definitely deserves a huge raise! Suggestion...If Brinks has a training department, Ms. Alex should be the manager and she can teach the employees how to communicate with the customers! True transparency is a must without a doubt!! Thank you again Ms. Alex for all your endeavors in this matter. Be blessed and take care!!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deborah. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Kenneth Seltman

I had an error message on my alarm key pad that indicated something was wrong with the communication between my alarm system and the monitoring . I called the alarms system installer and was advised the problem was with the monitoring company. I thought I was being given the run around bit I was pleasantly surprised by the help and direction I recieved from Brinks. The representtatibe not only guided me through the process of reprogramming the system but her patience with my minimal technical skills was rather remarkable. She also explained each step and explained why and how the problem developed in the first place. In a nut shell the system is back on line and the whole experience with Brinks Home Security was pleasant and most important successful. Ken

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Danielle Sidler Springfield, OR

3rd and final update. I have installed my four motion sensor cameras and the clarity is AMAZING! They were very helpful through the installation process and answered all my questions. The motion detection notifications took a couple days to get used to, overwhelming at first, until I figured out when and how much I wanted to be notified. So at this point, I'm VERY HAPPY! Protect America really proved to me what a great company they are and how much they really care about their customers and their satisfaction!!! VERY SATISFIED WITH THE SYSTEM AND CUSTOMER SERVICE! UPDATE ON MY ORIGINAL REVIEW!!! On 9/12, I left a pretty upset (long) review. On 9/13, I got a call from Nico at Protect America. I told him my issues and he offered to resolve them and made things VERY RIGHT! I just received all my new equipment today 9/18 and I'm very happy and excited! I will be setting it all up this weekend! Thank you Nico for making things right with me!!!

6 years ago

Reply from Brinks Home Security

Hi Danielle,

We appreciate your feedback. I was able to pull up your account and it looks like our Care team has been assisting you through your inquiry regarding your contract and updating your equipment. If you need further assistance or if you have any other questions please let us know. Thank you for being a valued Protect America family member.

Sep. 17th, 2019

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Ed Leister Florence, NJ

I have never had a problem with PROTECT-AMERICA in the 5 plus years that I have it. Customer service has always been polite with me no matter how many questions that I asked. My only problem is what it cost a month. Figure it out $57.99 per month comes to $638.88 each year for the 5 plus years comes to $3,575.33. Don't get me wrong. If you take 1" x 2" and you cut them a little longer so you can nudge them between the top of the lower window to the above frame, one on each side you will never need a window sensor. You just put sensors on your doors and one or two glass breakage sensors it becomes, or should be much cheeper then all the gismos that home security people try to convince you that you need you need......

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ed Florence, NJ

I have never had a problem with PROTECT-AMERICA in the 5 plus years that I have it. Customer service has always been polite with me no matter how many questions that I asked. My only problem is what it cost a month. Figure it out $57.99 per month comes to $638.88 each year for the 5 plus years comes to $3,575.33. Don't get me wrong. If you take 1" x 2" and you cut them a little longer so you can nudge them between the top of the lower window to the above frame, one on each side you will never need a window sensor. You just put sensors on your doors and one or two glass breakage sensors it becomes, or should be much cheeper then all the gismos that home security people try to convince you that you need you need......

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Charlie Scarberry Huntington, WV

Great Customer Service and Great Alarm system never had a false alarm only set the Smoke Detector off once they called quickly I love the alarm.com service I get with them its very reliable I did have a bad experience with them one time when my parents needed a new alarm company I choose to go With PA and got the System and was treated very Badly but They Allowed me to be Refunded for what i paid I still have them at my main home hopfully one day i will try them again for my parents home but since that one bad time I still love the company dont let one bad rep make you wanna choose another company they have always been willing to work with me and i cant wait to move with me to my new home once i get done with the Closing Process I love LOve LOVE LOVE LOVE This company Highly Recommend them

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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M. Kenney Amarillo, TX

This is an an e-mail I sent to Mika B. today: I just wanted to take a moment to thank you for being so helpful today. I would rate your customer service an ”A+” for AWESOME. You were so gracious and went above and beyond to make sure I was a happy customer. You made my day! After receiving such arrogant e-mails from Velyncia D., my intention for calling today was to cancel my service with Moni. After being a customer for 10 years, I would have expected her to try much harder to make sure I continued to be a happy customer. Velyncia seemed as if she could care less about the customer. She was so eager to accept my response that I would be cancelling my service without any further communication as to why or what she could do to change my mind. Her attitude seemed as if the customer is not satisfied, she would be more than happy to cancel their service. In my opinion, she definitely should not be communicating with customers with an attitude like that. Needless to say if I had not had such a wonderful experience with you today, I would have cancelled my Moni service and would definitely not be recommending Moni to anyone. Again, thank you so much for being so pleasant and willing to make sure your customers are happy. Moni needs more people like you!

8 years ago

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B Polis Cumming, GA

I've had LiveWatch for 2-1/2 years (as of this month - 01/2018). I did extensive comparisons prior to taking them on. My priorities were: 1- Backed by an excellent monitoring company (they are - Alarm.com) 2- Crash & Smash protection (alarm is sent if invaders attempt to destroy the equipment or disconnect) 3- Multiple level plans (they do) 4- Graphic user console (they do - IQPanel from QOLSYS) There is also a higher level of options with this panel, that allows me select specific parameters for each sensor. 5- Easily expandable sensors at no charge (except for cost of the sensors themselves) (yes, and I have) 6- Dual communication - Cellular and Wi-Fi (they do) 7- Common standard for sensors (they do - Z-wave) 8- Pet immune sensors (they do, up to 40 lbs.) I use my own video and smart home system, because I prefer particular modules of my own choosing (my cams are much higher end than almost all alarm company offerings). The one time I had a console problem, due to a bad battery, they immediately shipped out an entire new console, pre-programmed and ready to plug in. Never a problem w/ billing, and only a 12 month initial contract (most others are 3 years).

8 years ago Edited September 14, 2021

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ivan sindell Alexandria, VA

Excellent price and warranty, high quality equipment, quality support. We paid $99 up front for the panel, two door alarms, a water alarm, a motion detector and two fire alarms. This system is wireless within the house (GE Z-Wave) and LTE to the monitoring centers (alarm.com). If we cancel in the first year we will get a refund on the equipment and if not we will own it. I did not like the Livewatch video integration or anyone else's at this time. To get the best functionality you should look at separate system. Also, the installation takes longer if you are very careful and happen to have high ceilings (fire alarms). I set aside a day, that way I could verify everything and I could have it turned live immediately. Ordered on Thursday, installed on Sunday, live on Tuesday, we left on vacation on Thursday after giving a trusted the neighbors a code with iOS monitoring on our iPhones.

8 years ago

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Paul Johnson Chicago, IL

I installed the LiveWatch equipment over a year and a half ago. The unit has worked flawlessly from the beginning. I have 13 sensors and accessories connected. I still keep the monitoring contract because they have been flawless. I received a call that my motion sensor was tripped in the garage at 3:00 AM in morning. I had not heard the alarm. I told the agent that I would check it out. I thought maybe a neighbors remote opened the door. The monitoring agent did not think that was a good idea and offered to call the police. She was right- a raccoon had entered through a window and tripped the motion sensor. With a number of family members entering and leaving through multiple exits, the ASAPER feature is excellent in controlling false alarms.

8 years ago

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PhilB Canton, MI

I must have done dozens of hours of homework and review research (when did I become this person!?). In part of my research, I started a chat session with LiveWatch one night, and must have asked over 50 questions. The rep, Ajay, was phenomenal. He never pressured me, tried to sell me, etc. - honestly just a friendly knowledgeable 2-hour chat session. He continued to answer a couple dozen more questions over email over the next couple of days. I can't remember the last company that had a rep with so much passion for their service before, it was refreshing. The upfront costs were low compared to the big box security systems, and the monthly rate the same or lower than them too. The best Alarm.com panel came with the package (released Summer 2017). Motion sensors have cameras built into them. And one of the best sensors imo is the "FireFighter", picking up a signal from your existing smoke alarms to capture both photoelectric and ionization (the major TV-commerical DIY security system can't do this). From great sensors, great panel, amazing customer service, low or equal monthly rates, and ALL of my hours and hours of research (agh!), I am 100% comfortable securing my home with LiveWatch and I'd do it all over again too. (P.S. LiveWatch offers life time warranty on all sensors/panels, you just have to ask - a little catch there)

8 years ago

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LS

I had called originally to cancel my service because I recently sold my home but after talking with Kayla, I changed my mind and decided to continue my service for two more years. Kayla was such a blessing; she was so kind and sensitive and went above and beyond to try and help alleviate all my concerns. It was a joy to work with her and she made everything seem effortless. Kayla was professional, attentive, knowledgeable and patient as she took all the time needed to answer my questions. It is rare these days to have the opportunity to work with someone that genuinely cares about their customers the way Kayla did me. Thank you for hiring such quality people.

9 years ago

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Virginia Wagstaff

Moni alarm system is the best. I had a mother company for 25 years & they were very cold, all business & not friendly. All they would do for me was to increase the amount of money for their services. They never came out to update my equipment. Had to call them for problems & of course they charged me a trip call. If problem was not resolved & had to call them back call them back they then charge me with a second trip call. Not right. Moni is charging me LESS per month than the other company & I had been with them for 25 years. Very happy with Moni & their GREAT customer service.

9 years ago

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RDFroehlich Saint Petersburg, FL

I have only had the LiveWatch service for about a month so haven't had to test the actual reliability and response times yet but the initial experience with them so far has been excellent. Very friendly, responsive and courteous people I have spoken with at each step of the process from ordering to install and set-up to support. I did a lot of research before choosing a home security provider and found the LiveWatch system, and integration with the Alarm.com products and smartphone app, to be a great choice for my family's needs. Tons of options and flexibility, room to expand the system down the road with other nice smart home features, and a super easy interface on the control box and the smartphone app, which is how I interact with the system 90% of the time.

9 years ago

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Richard S. Baer

Being a highly & broadly experienced 75 yr. old, in my opinion LWS (LiveWatch Security) is unique & stands out head and shoulders above any other company I have dealt with in my lifetime. Every person I have had contact with at LWS has been: friendly, professional, knowledgeable (both product-wise & their security system), courteous, and current. They listen & hear what the client says, are prompt and reliable in responding to my every uniquely different needs. I am totally satisfied since I found LWS and joined their total system. I would, & have recommended LWS without reservation & with high praise for their every interaction with me. As with any installation (which was a breeze) there were some small glitches, but LWS always responded promptly, correctly, efficiently & effectively, way above any possible expectations. Simply stated: LWS is AWESOME.

9 years ago

Reply from Brinks Home Security

Richard, Thank you so much for taking the time to leave us this great feedback. If there is anything we can do please let us know. -Jacob B

Nov. 6th, 2019

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John Rogers Rocklin, California

My Brinks System is excellent! My home is protected inside and out 24/7. I'm very satisfied with my system!

2 months ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Delia Quisenberry CORP CHRISTI, Texas

Customer service is excellent. I want to compliment Lupa, sales representative, for her professionalism and patience.

2 months ago

Reply from Brinks Home Security

Hi Delia, we are happy to hear that you are satisfied with your service from Lupa. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Veronica Tropea Surprise, Arizona

When I spoke with Jodi, she was very sweet and understanding of my situation and she was able to help me.

2 months ago

Reply from Brinks Home Security

Hi Veronica, we are happy to hear that you are satisfied with your service from Jodi. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Linda Ballesteros San Antonio, Texas

Page was awesome, she went out of her way to help me get my situation in order. She was very kind and understanding.

2 months ago

Reply from Brinks Home Security

Hi Linda, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Shanin Langlow Tacoma, WA

I was treated with great care and patience, truly the best experience and my whole issue was resolved quickly.

2 months ago

Reply from Brinks Home Security

Hi Shanin, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Ymani123 Houston, Texas

Shelia was very patient, kind and helpful. She was able to answer all of my questions in a professional manner.

2 months ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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John Pike Indianapolis, Indiana

Would have preferred to send a check each month, but the US Postal Service delivered it past the due date deadline so that a late fee was incurred.

2 months ago

Reply from Brinks Home Security

Hi John, thank you for the review about what happened with your payment and the resulting late fee. If you need assistance with your account, you are welcome to email us your account details to socialmedia@brinkshome.com

Jul. 29th, 2026

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Ron Moses Gardendale, Alabama

The customer representative was kind, knowledgeable, patient, and helpful with assisting my request.

2 months ago

Reply from Brinks Home Security

Hi Ron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Eden Baltimore, Maryland

Good job 👍 I had never have problems with brinks home security. When I need them they are always there.

2 months ago

Reply from Brinks Home Security

Hi Eden, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

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Joy Johnson North Richland Hills, Texas

Efficient, friendly, and professional help by the online service technician. Could not have asked for more.

2 months ago

Reply from Brinks Home Security

Hi Joy, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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