Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Scott Stevens

Customer service is really slow but they are really attentive whenthey finally do get around to calling you back. Need more instruction videos for doorbell and camera installation. Took me and a Prtect America rep more than an hour to get my camera working. Would have helpful to have better instructions in advance as yo what yo be ready for.

6 years ago

Reply from Brinks Home Security

Hey Scott - Thank you for your feedback. If you need further assistance, please reply with the full name and address associated with your account. Once we know how to get a hold of you, a member of our team will be in touch to help with any additional issues you might have with your system. Thank you again for your feedback!

May. 9th, 2019

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Verified Customer

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Cathy Massillon, OH

Anytime I need them, I can call and ask them my questions and they answer it. They were very helpful. The security system is convenient and seems to be the best for the money.

6 years ago

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Verified Customer

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Otis Henrietta, NY

Sometimes the doorbell works and sometimes it doesn't work. They could have given me a little bit more information about how the system goes in and out. They also didn't tell me they would automatically be billing my credit card, they didn't let me know it was an automatic thing. They billed me before asking how me service was.

6 years ago

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Verified Customer

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Anonymous Irving, TX

The only ones I don't like are the sensors on the door look kind of fragile but the rest is good. I feel secure with them. Protect America has great customer service.

6 years ago

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Verified Customer

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Anonymous Alexandria, VA

They were very easy to talk to and very responsive when I call. It works well and I have no problems, it gives me peace of mind that the household is secure.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

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Verified Customer

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Stephen

Protect America is very patient in helping me set up my equipment. I think that the service and quality of the equipment provided is well worth the cost.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Larry

The device was very easy to set up. Customer service was very helpful over the phone in guiding me. It is very easy to expand the system with no problem.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Moises Katy, TX

You guys help us out a lot when it comes to any questions we have. We rely on this a lot - one time we had an accident, and the cops were right there on our front door

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Business Laredo, TX

Protect America's home security system is very dependable and easy to install. They are very helpful with installation and with any problems that I have had since.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Nickolas Sacramento, CA

Right now my office door window is not working. I had sixteen sensors in my old home and they all worked fine, but in my new home I have had to replace two of them already. I do like the portability of the system and whenever I call the person who I talk to is able to take care of the issue I am calling about.

6 years ago

Reply from Brinks Home Security

Hey Nickolas - This must be frustrating for you. We're sorry to hear that your office door window isn't working as it should. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

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Verified Customer

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Patsy Cordova, TN

The equipment seems cheap, when it is hot, sometimes the sticky things fall off the window and therefore my alarm goes off. I do like that it is wireless and it is less money than the others I checked. Customer service always answers my questions.

6 years ago

Reply from Brinks Home Security

Hey Patsy - When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

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Verified Customer

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Joseph Desert Hot Springs, CA

They helped me through the installation process and the system works well. My wife accidentally set off the alarm and the local police were here within five minutes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger Fontana, CA

Every time I call, Protect America always answered pretty quickly. It is easy to use and to install. I don't have to worry about it and I get notification right to my phone.

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Karen Athens, AL

They are better priced than other companies. Customer service is quick with answering and helping our questions. The service sometimes has connection issues, but other than that it is reliable.

6 years ago

Reply from Brinks Home Security

Hey Karen - Thank you for your feedback.

Apr. 23rd, 2019

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Verified Customer

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Gary Pittsburg, KS

The motion detectors and the door alarms work good. The cameras only have about a 60 degress angle viewing range, which in my opinion, a security camera needs at least a 180 view.

6 years ago

Reply from Brinks Home Security

Hey Gary - Thank you for your feedback.

Apr. 23rd, 2019

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Verified Customer

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Gloria Prattville, AL

Customer service resolves issues quickly. I have been very pleased working with them. They are very patient and I understood everything they said very well.

6 years ago

Reply from Brinks Home Security

Hey Gloria - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Behavioral

They are always there when I ask for help and they are very courteous. The batteries burn out pretty quickly, but I would recommend them highly to other people.

6 years ago

Reply from Brinks Home Security

Hey Behavioral - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sheila Valparaiso, IN

They are sometimes hard to get a hold of. I don't like the way the camera looks, and it is a little expensive. I do like knowing that I do have a security system that protects me.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Omesh New York, NY

They were very good at helping me set up the system. It does what I have expected it to do and it has never really failed us. It is easy to use and user friendly.

6 years ago

Reply from Brinks Home Security

Hey Omesh - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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James Nashville, TN

Everything works fine and is responsive. It is very easy to use. They have a large customer base. The monthly fee is fixed and I am really happy with the way it is.

6 years ago

Reply from Brinks Home Security

Hey James - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Warren Olive Branch, MS

The customer service was great but they did forget a couple items out of my box. Everything seems to be working great. The channel and alarm for the doorbell, everything's great.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Hederglan

Customer service always answered my questions very quickly. The equipment is really efficient. Someone will open the door and they will detect it and will call me right away.

6 years ago

Reply from Brinks Home Security

Hey Hederglan - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Daniel San Diego, CA

They have efficient service with good customer care. There's been a couple of times that there is a disconnect between the sensors and the alarm system so we continuoulsy have to updated that.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John McCuin

I switched from another home security co. to Protect America. I am so glad I did. I am very satisfied with them. Their knowledge, friendliness, and help is great.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Mane Muskego, WI

The way they explained everything was very clear and explained what you're getting and stuff like that. The quality isn't like commercial, but it's pretty good.

6 years ago

Reply from Brinks Home Security

Thank you, Mane!

Mar. 4th, 2019

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Verified Customer

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Juan Georgetown, TX

The devices are pretty sensitive. I like how they send me notifications for when the windows are open in my house. The devices took me a while to get used to, so I wish it was a little more user friendly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bruce LaVerkin, UT

The company is outstanding. We had some difficulty getting it set up. We have two houses and they haven't been able to organize it between the two. The security system itself works really well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Murrells Inlet, SC

This far it is dependable and easy to use and the service is great. Each time I call they answer mt questions fast. It could be a little less expensive.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Larry Fort Worth, TX

The best thing are the cameras. It was easy to install and pretty simple. When I was alone and I couldn't get up they called me immediately and dispatched the police.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Gary Flatonia, TX

It was the best deal for me. It seems to be working fine. There are no issues and it was easy to install. A suggestion I have for them to improve is customer support should be available 24/7.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nicole & Evan Medina, OH

I have no issues with it, I like the value of it. The best part is the wireless functions. They are always available on the phone to answer my questions.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeredean Autaugaville, AL

My house is well protected because I have it on all the windows and I have cameras on the outside. So far I haven't had a problem and it wasn't too expensive.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jay Schneiss Glen Flora, WI

very freindly,for what iam paying for i really feel iam getting a great value for my money, also the man who helped me set it up was very nice and goog at what he does .

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Don Beedle Kingman, AZ

The salesman heard my security needs and suggested their equipment to meet my needs, but once I received the equipment it does not meet any of my needs. I am most disappointed because they have made no attempts to make it right and they actually do not have any equipment to meet my security needs. I thought they would try to make it right someway but they have not.

7 years ago

Reply from Brinks Home Security

Hey Don, we’re sorry to hear that your needs are not met! At Protect America we strive to give all of our customer’s peace of mind through customized security options. If you’d like, could you DM us with some additional details so that we can assist you with this issue? Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Verified Customer

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Darrel C.

It took 3 different shipments to finally get all the equipment to set up our system. Had to talk to Customer Service 4 times to finally get the system labeled right on their end to identify the right windows and doors. Setting up the system was a hassle and the cost is a lot more than expected for equipment and monthly charges.

7 years ago

Reply from Brinks Home Security

Hey Darrel, we’re sorry to hear that getting our equipment set up was a hassle for you! We strive to make the installation as easy as possible. If you need any assistance with anything, please feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Verified Customer

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Taylor Athens, TN

It's a really good quality but the velcro on it sometimes come off. They are good at helping but sometimes it's hard to get a hold of them. I like that I can secure it from my phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Drenda Kingsport, TN

They are very attentive and patient and they returned our calls immediately. It works well, installation was easy, and we could kind of customize our package.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kristen Cumming, GA

The individuals I have talked to are very helpful and followed up and called up to make sure everything was set up. Set up was easy but I did have a glitch connected to my app.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Asheville, NC

Protect America is quality but inexpensive. They are easy to use and install. Customer service really helped me through the installation, but I haven't used them more than that.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Columbus, OH

I got Protect America to protect my family. It lets me know my house is safe and protected. They keep me updated on what's going on. They're pretty accurate and helpful.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Curtis Chicago, IL

I used them before for my business and they were great. Price and customer service are the best things about using Protect America. They're always responsive and helpful.

7 years ago

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Verified Customer

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Darlene Cincinnati, OH

It's a flexible system you can take with you anywhere you go. The best thing is the peace of mind. Customer support always responds to me when I need them to.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sean Battle Creek, MI

I chose protect America for the cost and ease of installation. We haven't had any problems with it. They've always been able to respond to what we need and answer questions.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Lubbock, TX

They need to offer an option on their app for voiceover. I like that I can access stuff from my telephone. Customer service has answered every question I've had.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marcelino Laredo, TX

Protect America is a reliable company. I always get a quick response to my questions. I can log into the cameras in my house anytime. The equipment is reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeffrey Highland, CA

I had a couple of problems with the equipment in the beginning, but it was corrected. The equipment is easy to use, and I like being able to use the phone app.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Susan Grapevine, TX

The system is easy to work with and easy to install. Customer service ensured that I had everything set up and installed. Protect America does a great job.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melissa Baltimore, MD

They seem to have the best plan. I think the sensors are a little too flimsy. It has fallen when the doors were slammed. It is not hard wired, which is convenient.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ana Richmond, VA

It's very secure and reliable. The customer service is always there for me or there every time when I need it. They are always there on call when we have any problems.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shellie West Columbia, SC

Every time I've called, they've been very helpful. The camera barely works and it's hard to connect. I like the fact that I can look on the app and the security system from my phone. I wish I could be able to upgrade the equipment sooner then when my contract is up.

7 years ago

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