Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Woodrow Philadelphia, PA

This service is fantastic, and the equipment is state of the art. It's all in one package at a reasonable price. I like that you can put the monitor anywhere as well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lacresha Sandusky, OH

Everything is reasonably priced, even the monthly service charge. I've never had a problem with the actual equipment, and customer service is professional.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathleen Hampton, VA

I don't need customer service often but when I do it is great. I wish the quality of the cameras and mobile app could be better. The app is convenient.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Premkumar Vummidi Giridhar Mason, OH

They gave an offer to upgrade when signing my contact which i did not take it at that time. But later when I called and told them about the offer and asked for an upgrade they went back and checked my records and told the offer was not made to me. There is no reason for me to lie for saving some little bucks but felt very bad when i was told that there is no offer made in the records

8 years ago

Reply from Brinks Home Security

Hey Premkumar, we’re sorry to hear about your situation. At protect America we strive to be as sincere and reliable as possible. If you’d like, feel free to DM us with additional details so that we may assist you. Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Cassie

Very easy to set up!! Best customer service and very responsive. Easy to maintain and very affordable!! Keeping my family safe is my number one priority!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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joy Carson, CA

I initially wanted to try out protect america and got 2 alarm systems for me and my parents (2 different households). The guy I originally talked to said he would get me a deal if I got 2 instead of 1 system. originally, was only intended on getting service for my parents but regretfully I decided to give this company a try. I received my equipment. Installed my parents system which took about 4 hours, unlike what they advertise of taking 1 hour or "my grandma was able to install on her." Feel bad for that grandma, probably took her a whole day. I sent my equipment back on time before the 30day free trial deadline. I spoke with Vanessa in cancellation department she persuaded me to continue with service. My gripe at the time was that the monthly was too high. Unfortunately for me and luckily for the company, I'm bad at math... she was able to bring down my monthly but unbeknownst to me for a longer period of time (from 24 months to 36 months) which in reality I'm paying more for the service which didn't help me at all, financially. So protect america took more money from me and currently still are. Never did I receive my equipment I sent back which is the main box though protect america though they are still charging me, monthly, for an alarm service I have never installed. I tried several times in the beginning to get a hold of people to help me through this situation to try and cancel but since I've signed another contract that Vanessa sent me, I am past the 30 day free trial, which was never explained to me. What I thought, after signing another contract, was that I had another 30 days from that contract with Vanessa but in reality it's 30 days from the original contract. So now I'm stuck with them billing me every month $33.99 for a service I'm not receiving or cancel the contract but having to pay for the remaining months which totals out to more than $2000.00. And on top of that, have their company's representatives calling my phone and leaving messages at least 5 times a day. How a company can get through cheating out their unsatisfied customers is beyond me. I checked on BBB as well and it looks like a lot of people are on the same boat as me. This company is crooked and I would never recommend them to a soul.

8 years ago

Reply from Brinks Home Security

Hey Joy, we’re sorry to hear about your situation. At Protect America we strive to make the installation process as easy and intuitive as possible. If you’d like, could you DM us some additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Miss Leslie West Memphis, AR

For the same price as their competitors they send you a self install kit and commit you to 3 years. I didn't know this until I paid the fee and scheduled the appointment. A person to walk me through set-up? I had a camera, and glass break sensors. I had to have a man install which was even more money. Not pleased. Also, you MUST keep a payment method on file as if I am unable to pay my own bills. I do not like the fact someone can withdraw funds from my account anytime.

8 years ago

Reply from Brinks Home Security

Hey Miss Leslie, we’re sorry to hear that you weren’t fully apprised of our installation process. At Protect America our goal is to make our installation process as painless for our customers as is possible. Thank you for your feedback and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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First time homeowner

Easy to setup, good customer service, the monthly check verification is a bit annoying. The cost of additional sensors is also a bit of a pain, especially when you get them for free to start.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shentika

We recently have been having problems and issues with the system going offline. Remotely, customer support cannot fix it, so we had to upgrade. The equipment is easy to understand, and it's clean.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

I haven't interacted with customer service since the installation, but everything is working fine now. I think the price of the system is very competitive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

I really enjoy the remote access feature they offer. The equipment has worked consistently without any major problems, and they were helpful with the installation process.

8 years ago

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Verified Customer

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Anonymous Cumming, GA

Customer support has not been too cooperative. Just because I didn't know the password or the pin number, they hang up the phone on you. They should instead help you reset the password and help you with setting it all up if you have issues. I honestly don't like the $40 a month, which is huge for me to have a 3 year contract of that. I keep getting false alarms from the company as well, which is annoying.

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you’re having issues getting support on your account. At Protect America we strive to be as responsive and supportive as possible. If you’d like, could you DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Courtney

I don't call customer support often, but when I do they are very professional and knowledgeable. They answer all my questions. I really like that the equipment is wireless.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ronald

I've had good experiences with customer service. They've always been very knowledgeable with my problems. I have no problems with the equipment, and they're very quick to respond to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Harrynette

One of the best things is that you can monitor your home while away, but it needs to be wireless. That way it will still be up if the power goes out.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kandasamy

Whenever I call them, the response is immediate, and they give the right response. I don't like the monitoring system on the console. It needs a better backup that can boost the console more.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jo

Every time that I call they are very helpful, pleasant, courteous, and respectful. But they think they stick on the wall doesn't really hold up that well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Canzida

They are easy to reach, and they respond quickly. It's the best price and serves the purposes I need. It would be nice if they had the camera and if the equipment was installed by someone else, I don't like having to install it myself.

8 years ago

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Verified Customer

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Sandra Saint Augustine, FL

I liked that I could set it up myself, and their support in setting it up was good. It's easy to use, but one of my contact points has gone out a couple of times.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Darin

They made the install extremely easy and were there to answer questions. This is better equipment than previous companies I have used, it's very efficient.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Milton

I don't have any problems, when I call customer support they always help me out and answer my questions. I think they're the best value for money out there right now.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jearmane & Danielle

They've been very prompt in contacting us. When we contact them, they immediately resolve the issue. It's not the best equipment on the market, but they give immediate responses and feedback.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Diane

They've always been able to answer my questions right away. Any time I have had an issue, they were able to work through it. I feel safer with them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Juan San Antonio, TX

They were able to work on the installation different days of the week, including the weekend. I like the camera and smoke detectors, but I think they should add a camera.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Bryant, AR

Choosing Protect America was a matter of it being cheaper than it was for another company that I checked on. The best thing they offer are the notifications that I get when I arm and disarm the system through email.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jana Denver, CO

It just feeling more secure knowing that there would be a response when I get up. They always answer the phone and seem to be able to answer my questions or resolve issues.

8 years ago

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Verified Customer

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Monica Carmel, IN

The customer service has always been helpful every time I've called. The door sensor seems to be a little cheap so getting better quality door sensors would be nice

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Ocean Shores, WA

They are more economical than other choices available. The customer service is easy to get on the phone and the system is easy to use and easy to set up.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Sanders

The thing that I don't like is that is takes around 45 seconds for the alarm to activate. That gives someone 45 seconds before the police are notified that there was a break in.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

They're very difficult to get a hold of, I have to get feedback from multiple people, so their support staff is not very knowledgeable. I've even done their online chat. It does what it's supposed to, but there are limited options. I wish there was a way to turn it up/down or mute it temporarily. When I first signed up they told me they were another company and I'm in a contract, so they won't let me out.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you had trouble with our support staff. At Protect America we try to be as responsive and knowledgeable as possible. If you’d like, could you follow up with this message with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

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Verified Customer

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Mallory

The only reason I wouldn't give this 5 stars is that you have to plug in the security system instead of it being wireless. But, I am pretty satisfied so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bryana Koffman

They have easy to use instructions, but I didn't like the way they behaved when they called in to talk about price and promotions. I said "okay" and then apparently, I must have signed up from that. They are probably the second cheapest out there.

8 years ago

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Verified Customer

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Margie

First time using the system for the last 3 months, easy to install, monitoring has been effective so far, sensors and camera work well, incident reporting is fast thru email, text, call.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donna Stclair Forest, VA

Some of the sensors don't detect very well. It is affordable, and they've always been very receptive to my problems and questions. So, they do a good job.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Mavis Chiwandire Frederick, MD

They were very helpful in the beginning. Everything works as it should except the app, which doesn't work at all. I've called them and tried to get it to work, reset it, and now I've just given up on the app. They're easy enough to install, but it does seem pretty high at premium to pay each month.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Archies Foods Skokie, IL

When I first called Protect America's customer service, they set everything up with me in a really short time. It's a security system that's really easy to use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lucca Fabio Valley Park, MO

It was a very quick setup process when I first got this security system. The equipment is very simple and easy to manage. I'm very satisfied with Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Hewlett Robert Richmond, MO

Protect America's security system has the best value. Their customer service has always been pleasant when we have a question, and the equipment works great.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Goodale Lenore Pittsburgh, PA

When you need their customer support, their response is immediate. They're really nice to talk to on the phone. Sometimes their sensors are a little difficult to install.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lawson Matt Panama City, FL

I've had a couple issues here and there, but their customer service hasn't made it too bad. They have a great value for what they offer, but their equipment controllers are kind of outdated.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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DON WOJTASZEK Elizabethtown, KY

It seems that even though I have installed it I feel like something is missing from the setup. I mean I'm not sure the camera works to be honest and if I was able to watch the exterior would be nice as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Erin Johnson Lynnwood, WA

They got my questions answered and were very accommodating in getting our system set up. It's easy to set up, but it's not very attractive. It does work though.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jane Livingston, TN

It's easy to use and it seems to work well. The person that helped me install did a fabulous job of explaining everything to me, and I haven't had to call anyone else.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Keyanna Hardeman Jonesboro, GA

I feel like I was told a lot of things to do in my initial chat, and then come to find out it was different. The sensors won't stay in place, they say the door is open when it is closed. I keep getting false alarms when nobody is in the house and the motion sensors are going off.

8 years ago

Reply from Brinks Home Security

Hi Keyanna, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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David Low

They seem very attentive, and they have short hold times. It's fairly nice equipment, we have the touch screen model and it works well. It's been a very good experience so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sharon Dewees Amity, OR

They've been very helpful, they answered all the questions that I had. They did everything to set-up, I think they've been a good company so far. It's easy to install.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Sturm Fort Mitchell, KY

They were very helpful with the installation and getting me up and going. I really enjoy the app on my cellphone and it's just been a really good experience all around.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Saint Cate'S Route 66 Folk Art Cathedral Yukon, OK

It was more difficult to install than I was led to believe. The equipment draws a lot of electricity. It costs me about $180 a month for electricity which seems crazy. I don't get alerts when it's not working, and you have to have WIFI to get the cameras to work.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Albert Seawright Seabrook, TX

We feel confident that they will respond to whatever your needs are. The equipment is user friendly, and everyone we have encountered has been very friendly and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Justin Clarke Oklahoma City, OK

I live in a bad neighborhood, which is why I went with this company. I like the fact that they have a night time outdoor camera. Thankfully, I haven't had to deal with customer support too much.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews