Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Andrade Fallbrook, CA'

I chose them because they offered good pricing and coverage. The equipment is great, but their customer service could use a little work. It's hard to speak to someone to rectify issues. It's not really reasonable for a security company to put you on hold as long as they do.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Dennis Placentia, CA'

We chose Protect America because of their rates and good ratings online, and so far, their customer support has been good. It's still new, but my experience with them has been very good so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Joseph Whitestone, NY

Sometimes, the system goes crazy on its own, but besides that, the equipment is direct and positive. Also, there's times when I can't reach anybody when I call, and have to wait hours for them to answer.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tiffany Black Pickens, MS

They are good about replacing equipment when an upgrade is needed. And usually good about troubleshooting a problem. But, they don't make it easy when I call in to have my system checked monthly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Reese Poway, CA

It's a self-installed system. They just send over the components, guide you through the process and install it yourself, so that wasn't difficult. The agents were favorable over the phone. They've kept it very simple and straightforward.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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TN Collegeville, PA

Although I don't have the faintest idea on how to use the system, the representatives have been very good to me, as far as answering any questions, but I really don't have any questions anymore. We've had Protect America for very long time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Marion Miles Waterford Twp, MI

It was very easy to install, and overall, the system is very good. Every time I've had to contact their customer support, they've solved all my problems.

8 years ago

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Verified Customer

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James Long Covington, TN

So far, the system has been nice. It's reliable, and I haven't had any issues with it. When the alarms go off they call me within a reasonable amount of time. I'm happy with this service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Edward Kissimmee, FL

They're very quick to respond! The alarm has gone off a few times, and they were pretty easy to deal with when we explained the situation. They've just been very helpful when we've had to call them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gary Meier Yucaipa, CA

I chose Protect America because of the price, and it's been a good service so far. Customer support has been able to answer my questions, it's been a positive experience so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Julie Preston Odessa, TX

The equipment works just fine, and their people have been good to us. We pay half of what everybody else pays, so it's a very economical, and great, service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Raymond Toney Kingston, PA

Up to this point, everything has been great. It's been a very good customer service, and they even worked with me to install the system. Besides, at the time I purchased it, they had the best deal in the market.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Judy Pena Philadelphia, PA

The customer support is very good, and the equipment has worked just fine so far. I believe that the installation process was pretty easy; I did it myself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Danuta Chruszcz Jackson, NJ

It's not a bad system. Sometimes the low battery makes the sensors stop working properly, but that's about it. We're just glad to know we were able to install it ourselves.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Steven Passmore Wilkesboro, NC

I'm just satisfied with Protect America. Every time we've had to call, they've taken care of our problems. Plus, installing it wasn't hard; it was a pretty quick process.

9 years ago

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Verified Customer

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C.M. Dallas, TX

We had to get a new unit because ours was old, and it was good! Customer support answered the phone and sent us a unit, so that was easy. They just gave us the instructions on how to install it, and it wasn't hard at all.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Brenda Whitlock Elm City, NC

Many years ago they were in this area and they were installing free with the purchase of monthly monitoring, free equipment sounded good to me. They've been excellent.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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William Drentlaw Nerstrand, MN

Their customer service has been very good. Our battery has gone out a couple of times, and they walk us through the reprogramming process. Besides, the price is good, and the equipment is simple to install.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Anderson Pittston, PA

The installation process was pretty simple, and I've had no trouble with the equipment. Their representatives are very courteous as well, and very helpful.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Michael Smith Tuscumbia, AL

It was a headache to set up the system, but once we got the right equipment, it was very easy. Plus, their representatives have been great every time I call.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Meyers Granger, IA

All of their representatives have been very good and very helpful. It was a little tough to install, but the system has worked just fine as well. Plus, the price is pretty good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Wentworth Huntington Beach, CA

I like the way they call when there is an event, either accidental or a real event, and they're notified very quickly. Their tech support is very helpful; I appreciate their help.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Herndon Jefferson City, MO

The equipment is wonderful! I have no complaints at all about it. Customer service was pretty nice as well, and really truthful. I feel it's a wonderful company.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Rogers Starkville, MS

Installing the equipment was fine, I could do it myself, but they still walked me through it. Actually, one of the representatives we spoke to has been very helpful, so everything has been fine and simple.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gary Dean Athens, AL

Their customer service has always been very great, and of course, when they got even better with tie. The Monitoring System is above and beyond anything else I've ever had.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Lee Los Angeles, CA

Although I can't remember why I chose Protect America in the first place, I've been satisfied with the overall service. The system is workable, and the installation was done very professionally.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kamen Kuntchef Sturtevant, WI

Protect America's equipment has been reliable, and it was easy to install. Actually, their customer support was knowledgeable, and they helped me out with the installation. Overall, I've bene happy with Protect America.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Margaret Guillen Houston, TX

We installed the system ourselves, and it's been very good and reliable. I haven't had any issues with it, nor with their customer service representatives.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kimberly Boudreaux Angie, LA

Anytime I have a problem, their customer support follows up with me and delivers results. I do have to say that they upgraded my system to a new digital box thing, but I paid for it without technically having the service because the equipment wouldn't arrive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Stanley Carroll Canton, MS

Customer support is outstanding, and it was pretty simple to set up. Plus, the equipment has been excellent so far. Overall, Protect America has done a great job!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Larry Doss New Holland, OH

It's been a very good service! They've always responded right away, so I've been quite happy with it. I feel very satisfied with the service, and feel very safe in home and away from home.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kacie Diep Westminster, CA

When we first got the alarm, about 10 years ago, it was fine, but now that it's upgraded, we have to install it on our own. We don't like that. Although the equipment is average, I would suggest that Protect America should provide free installation for their customers. That would be nice.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Paul Levine North Hollywood, CA

They're such a reliable company. The support team has been very responsive, courteous and don't have you on hold for long. Plus, the system is very easy to use, and reliable.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Steven Decker Phoenix, AZ

I like their employee's happiness, they must have a good place for work because they all seem to be in a good frame of mind and happy to be there. Besides, it was simple to install, and the equipment is very reliable.

9 years ago

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Verified Customer

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Anonymous Goodyear, AZ

The system is very good, I haven't had any problems with it. Although my husband was the one who set it up, and not me, it was very easy to do that. I'd say everything with them has been pretty positive.

9 years ago

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Verified Customer

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Delores Smith Riverdale, IL

The system has been excellent, and the representatives have been very good. I initially chose them because they offered me a good protection, and the rates were excellent. So far, everything has been positive.

9 years ago

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Verified Customer

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Tyrone/Mursalin Smith Mattapan, MA

I liked the fact that it's a wireless system, plus, it was easy to install. I just wish they offered more windows included in the package, rather than having to purchase additional windows.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles Swindell Bamberg, SC

Installing the system was not a problem, I did it myself. I have not had a break in, only fire alarms, but it's been an adequate service. If I have something go wrong, I call them and they're generally able to tell me what's wrong and get it fixed, so it's been satisfactory all along.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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W.W. Los Angeles, CA

They have been very dependable and reliable people. They promised me that they would do something, and they did it. Plus, the installation process was very good and very smooth.

9 years ago

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Verified Customer

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Anonymous Los Angeles, CA

My last conversation with their customer support was not very well. I was experiencing a severe situation of domestic violence, and not only were they unaccommodating, they started enforcing rules that have supposedly been in effect, but didn't get placed into effect until the moment I told them that I was experiencing this problem. I've been a customer for over 5 years, and my loyalty was not rewarded. If anything, my children's safety was compromised, and I had never had any of those issues before, but the minute I said it was a domestic violence issue, the rules applied all of a sudden. If I had the where to do it, I would probably file a lawsuit against them, because they jeopardized my safety, and my children's safety. I'm sure they're very nice people individually, but they just hide behind their so-called warranties. Initially, it was a good fit, but when I needed them the most, they weren't there. Under the banner of Protect America, they can be cold and coward and that's not what that system is for. The system is for protection and safety, and in the last year, they have grossly failed at that, at least for my safety. I will no longer do business with Protect America.

9 years ago

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Verified Customer

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Dave Paris Everett, WA

After doing a web search, I found that Protect America was the highest rated company, so I decided to go with them. Their equipment has been excellent, it was easy to install, and it's been a really good customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kirby Thompson Prattville, AL

Protect America's customer service has been very reliable, easy to get a hold of and very helpful. However, I do have to say that the box is a little complicated, and the sensors don't stick sometimes as good as they should.

9 years ago

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Verified Customer

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Steve Dunn Pleasant View, TN

I've been with Protect America since 1998 and they've been great. They walked me through the installation, the system works well, their warranty is for life, it's great.

9 years ago

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Verified Customer

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Peggy Rose Raven, VA

I'm very satisfied with Protect America. The system works pretty good, and their representatives are very helpful. I really don't remember how I purchased it, but I like it!

9 years ago

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Verified Customer

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L Simms, TX

Customer support is always very helpful. The offer an excellent service! On top of that, installing the system was very simple. I'm very pleased with it.

9 years ago

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Verified Customer

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Lois Gold Somerset, NJ

Their customer support has been fine, and I've been satisfied with their service so far. It serves its purpose, and everything is pretty easy, which is important to me.

9 years ago

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Verified Customer

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Clara Renner Mt Vernon, KY

The installation process was easy; you do it yourself. Also, the equipment is great as well, and it works! When the alarm goes off, the Police comes over immediately.

9 years ago

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Verified Customer

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Anonymous Brunswick, ME

The equipment is great! However, the hardest part is to install the system. Besides that, their customer support helped update my system, and my mother-in-law's system.

9 years ago

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Verified Customer

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James Buie Brookhaven, MS

When I call them, they answer and help me out with anything I need. Their representatives are easy to deal with, and they've offered a positive experience.

9 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

Everything is very old, and I only use it when my husband is out of town. I've never had any problem with the system though. All I do is secure the doors and windows. I guess I'd just like some newer equipment.

9 years ago

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