Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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David Carroll

Attempted on three occasions to reboot my keypad with the ais of the online assistance and once with a scheduled home visit. Have still not been able to restore my keypad and no visit has been scheduled. I was farmed out to a third party for the inhome visit and their schedule was so bad that I would have to wait one month for the visit to occur. Totally unacceptable! I am going to make one last attempt and if I do not get the help I need, I will be reporting this situation to the State to see if they can help. If not I will be terminating the service and transferring to another company.

5 years ago

Reply from Brinks Home Security

David, sorry to hear about your recent experience with us and thank you for bringing this to our attention. If you can please send me your account information to socialmedia@brinkshome.com, I would be more than happy to assist you with this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Brian

The monitoring is very responsive and the company offers a multitude of services that not all monitoring companies offer. Involuntary monthly monitoring increases lost the star.

5 years ago

Reply from Brinks Home Security

Brian, thank you for bringing this matter to our attention. At Brinks Home Security we care about your satisfaction and we never meant for your rate to increase. We are here to help and feel free to reach out to us at anytime so we can look further into this matter. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Brenda Hillis

They always get the job done , great customer service sometimes it's hard to understand certain people , language barrier

5 years ago

Reply from Brinks Home Security

Brenda, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Terry

My system warded off a break in. My cameras saw the door open, but as soon as the alarm went off , the intruder ran away.

5 years ago

Reply from Brinks Home Security

Terry, thank you for leaving us this review. At Brinks Home Security we strive to provide the ultimate customer experience and we are glad that everyone is okay in your home. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Sue Pahls Denver, CO

They have a quality wireless product. The Staff are all most helpful and will go the xtra mile to explain how their product works.

5 years ago

Reply from Brinks Home Security

Hi Sue, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Courtney Ocean Shores, WA

Customer service was easy to work with, friendly, and not pushy. They were very patient with helping me set up and activate the system.

5 years ago

Reply from Brinks Home Security

Hi Courtney, Thank you for the positive review! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Justin Pollard

I have yet to use the systems because the last representative that assisted both my son and I wasn't patient in walking us through the hick-ups of our equipment. I then called and a gentleman answered and he did not come across friendly. No one has called to follow up knowing that my system isn't activated. But ensuring that I sign every document and the comment to a system that not completely operating is disappointing. And I haven't even mentioned the doorbell.

5 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for reaching out. We appreciate your feedback and would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Gonzalez

After comparing prices and reviews we picked Protect America. For the installation, they were pretty thorough with the details.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Carnevale

Helped me perfectly and walked me through every step of installation. Everything works perfectly. They respond right away.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Fischer Beardsley, MN

Chose Protect America for the price. The system was easy to install. They were very easy to get a hold of and work with.

5 years ago

Reply from Brinks Home Security

Hi Fischer, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Sheehan Niagara Falls, NY

They really work with you and they are very patient to help you figure out how to set it up and mark the panel and stuff. The alarm is easy to use and works immediately.

5 years ago

Reply from Brinks Home Security

Hi Sheehan, Thank you for the review! We’re happy to hear our team was able to assist with your equipment. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Rowley Virginia Beach, VA

Easy to sign up for, easy to work with, and everyone was very professional. Equipment seems top quality to me and the price is good.

5 years ago

Reply from Brinks Home Security

Hi Rowley, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Kimberly Cheeks

Protect America has excellent customer service, an easy ibstallation 0r9cess, and no hidden fees that I can tell as of now.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Jenny

They have very friendly customer service and sales reps. The install was very easy and the equipment is very user friendly.

5 years ago

Reply from Brinks Home Security

Hi Jenny, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

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Verified Customer

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Kelli R. Farrell

My alarm has gone off several times and the monitoring company has not called to see why or if I am alright. One time the alarm went off there was a shooting outside and I was on hold with 911. I need to hear from the monitoring company if my alarm goes off I am fleeing Human Trafficking and have experienced breakins in the past.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Frank Itasca, IL

I am kind of disappointed in the service. It takes to long for them to call me back, it takes hours sometimes it's the next day. It was easy to install but they have poor customer service.

5 years ago

Reply from Brinks Home Security

Hi Frank, Thank you for reaching out. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please reply via "Private Response" if you need further assistance. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Patricia Silver Spring, MD

They've been extremely helpful in customer support and are able to answer all my questions. It provides me with comfort and peace of mind because it seems to work quite well.

5 years ago

Reply from Brinks Home Security

Hi Patricia, Thank you for the positive review! We’re happy to hear our equipment brings you peace of mind. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Brandon Palm Bay, FL

They were patient and they were willing to work with every need that I had. I have access to view and lock up my home with my phone.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Terry Seminole, FL

They are very responsive to everything. I don't like the way it attaches to the doorframe or the door. It attaches with velcro.

5 years ago

Reply from Brinks Home Security

Hi Terry, Thank you for the review. To better assist with any questions you may have about your equipment, please send us a "Private Response" with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 4th, 2020

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Verified Customer

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John lecroy Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 19th, 2020

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Verified Customer

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Diane

You install yourself. But helped to ensure all working well Reasonable price for system. Monthly fee is fairly low. Helpful to setup system.

6 years ago

Reply from Brinks Home Security

Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Rita Charlotte, NC

Best thing is the equipment. The instructions were clear and I was able to follow them because it is easy to use and install.

6 years ago

Reply from Brinks Home Security

Hi Rita! Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Audrey Laurinburg, NC

So far it hasn't let me down. I feel safer leaving my house. They've answered every question I've had and been there for support.

6 years ago

Reply from Brinks Home Security

Hi Audrey, We’re happy to hear you feel safer leaving your house with our security system in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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William Heidelberg, MS

Protect America is better than the previous one that I had. They are very easy to get a hold of whenever I need a question answered and they respond pretty quick. They don't have equipment set up.

6 years ago

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Verified Customer

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Roni Chicago, IL

They're always available and friendly and very helpful. I love the camera and that you can actually monitor it anywhere in your home.

6 years ago

Reply from Brinks Home Security

Hi Roni, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jim Topeka, KS

The equipment is comparable with other companies and I am happy to have that security. They were very helpful with installation.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Casion Bastrop, LA

It works and does a good job. I like the option to monitor my home with cameras. They don't rush you off the phone and understand.

6 years ago

Reply from Brinks Home Security

Hi Casion, Thank you for taking the time to leave a review. We’re happy to hear that you're enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Brian

Protect American provided the products that they promised at a fair price. Products were easy to install and all functioned as appropriate.

6 years ago

Reply from Brinks Home Security

Hi Brian, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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John Mauser

I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.

Jan. 16th, 2020

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Verified Customer

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Cassandra

They walked me through everything that I had questions on and were super polite and patient with me. It works amazingly well.

6 years ago

Reply from Brinks Home Security

Hi Cassandra, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Aaron

They were very helpful and they didn't try to sell me anything I didn't need. The contract ends after 3 years and then the rates go down.

6 years ago

Reply from Brinks Home Security

Hi Aaron, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Beth

They were friendly, responsive and knowledgeable. I haven't had it that long so I don't know if it's going to stand up to repeated use or not.

6 years ago

Reply from Brinks Home Security

Hi Beth, Thank you for the review! Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Leeanne Dickinson, TX

I like how you can get a person on the phone instead of having to go through an automotive computer. I like that it's reliable.

6 years ago

Reply from Brinks Home Security

Hi Leeanne, Thank you for the positive feedback! Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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C Seattle, WA

I had heard good things about Protect America. When I was installing the system, the technician over the phone that helped us went above and beyond.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Jasmin Orange Park, FL

Everything is fine. The young man I spoke with was very helpful. The price is pretty good and everything is simple. It is a good company.

6 years ago

Reply from Brinks Home Security

Hi Jasmin, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Richard Sanford, ME

We call them anytime and they are really good. They answer all the questions I have. It detects people going in and out.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Jacqueline Dallas, TX

Customer service was very knowledgeable and patient. They made me feel confident I could install the sensors. Everything seems to be working fairly well. Sometimes when I go through my front door it doesn't say "door open".

6 years ago

Reply from Brinks Home Security

Hi Jacqueline, Thank you for the feedback. To better assist you with any questions you have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Penny Ponca City, OK

The best thing is I can check it on my phone. You have to really know how to work the software and that's not something we were taught.

6 years ago

Reply from Brinks Home Security

Hi Penny, Thank you for the positive review! We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Dec. 4th, 2019

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Verified Customer

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Mike Hamilton, OH

Their stuff is a lot more updated. They should work on their customer service a bit I spoke with a rep 3 or 4 weeks ago and they still haven't gotten back to me.

6 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. To assist you with any questions you may have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Jamey Queen Creek, AZ

It's nice that you can install it yourself. However, there was a delay with customer service showing up on time and my front door center is not working.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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John Scalzo

Don't fully understand the system. There are some things that I'm sure I am missing with the system but I'm a little concerned about 'playing with it'

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review. To better improve your experience as a customer, please leave us a “Private Message” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance.

Nov. 19th, 2019

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Verified Customer

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Steve Tucson, AZ

The technician was very helpful and patient while I was getting everything installed. It's working so far and seems easy to use.

6 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the positive review! We’re happy to hear about your positive experience with our Installation team. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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City Glen Allen, VA

Very responsive and took care of any questions I've had immediately. They are very knowledgeable. Simple software. Very easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for the positive feedback! We’re happy to hear you’re enjoying your equipment. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Charles Lebanon, TN

They were pretty good at explaining everything. Had a little trouble with some of the stuff but it seems to work pretty good.

6 years ago

Reply from Brinks Home Security

Hi Charles, We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Justin Miami, AZ

I like the service and equipment that I have. Easy to use and easy self installation. I can monitor my house from my phone.

6 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for the positive feedback. We’re happy to hear our equipment has been easy for you to use. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Bonnie Ohiopyle, PA

They were the nicest people. They go over everything with me. I know that it works because I told them the wrong code and the police came.

6 years ago

Reply from Brinks Home Security

Hi Bonnie, Thank you for the positive feedback! We're happy to hear you have had a great experience with our services. Please let us know if you need any further assistance with your equipment.

Oct. 22nd, 2019

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Verified Customer

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Jerry Parker Hesperia, CA

They've always taken care of everything I've needed. It's convenient but I think the service is a little expensive. The sensors fall off the window because the stickers aren't that good.

6 years ago

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Verified Customer

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Buren Henderson, NV

I haven't had any issues with it. They explained everything completely and helped me do some of the instalment over the phone.

6 years ago

Reply from Brinks Home Security

Hi Buren, We appreciate your positive feedback. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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Angelena Alturas, CA

Whenever you call you're put on an hour to two hour wait. It's great at letting me know when doors are open. The kids kept unplugging the indoor cameras because they have a really small cord. No battery back up.

6 years ago

Reply from Brinks Home Security

Hi Angelena, Thank you for reaching out to us. At Protect America we are always looking for new ways to improve our customer’s experience. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Mark

It's not expensive and I like it a lot. When you call them they are right there. They walk you through stuff. The sensor could be better.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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