Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Kathy Hagan

Was trying to cancel service because it was on my mother’s house and she’s now deceased but the rep wouldn’t listen and kept trying to sell me on transferring it to my house. When I finally relented and asked her to email me more information on the medical option and the offers she mentioned, she said she would but the only email I received was this review request. I want my services cancelled immediately and receive a confirmation.

4 months ago

Reply from Brinks Home Security

Hello Kathy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and we will reach out and contact info. Thank you. -Paul H.

Jul. 29th, 2025

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Alexander Lucard

Brinks has been terrible with actual technical support when things go wrong and have even damaged my house when trying to replace old equipment, but the customer service from the phone line today was terrific.

4 months ago

Reply from Brinks Home Security

Hello Alexander, thank you for your feedback regarding your recent experience. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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karen bostrom

Both representatives listened to my concerns and suggested best options to address and resolve them. I’m a longtime customer and happy to continue.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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barbara marsh-wetherell

Robert was well versed and very professional in the customer support offered. He answered all my questions, provided clear instructions and help.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Treasa Jeffcoat

All I want to do is cancel my service and was told I could not without buying out my contract at 80%. That would be close to $1,000.00. This is ridiculous. I would never refer anyone to this company. When I purchased my home is 2011, my contract was with Alarm.com. Then Brinks bought them out and I have had nothing but trouble since then. I will not be extending my contract. It appears my contract was extended last year without my knowledge. I never received anything until today via email.

4 months ago

Reply from Brinks Home Security

Hello Treasa, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address our cancellation policy with you. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Randy Carroll

Very expensive to upgrade old equipment, no good answers except long contract. One week told the system replaced and upgraded for free , next week, $300 for a new panel. Much cheaper to go with another company. I have used their service since 2018 but no customer loyalty.

4 months ago

Reply from Brinks Home Security

Hello Randy, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Fabrizio Di Noto

great job from the customer service. I'm very pleased to have no issues when trying to get in touch with one of the customer service agants at Brinks

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Fabrizio. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Rosemary Nice

Negative 5 if that was an option. I have not had one good experience with this company. Started with the lies your representative pitched to make a sale, then the install, the quality of the equipment, updating payment method, to simply getting a copy of a receipt. This is not at all a good company to have to monitor your security. This company has not done anything positive for me to feel I have someone who will be there if I ever needed their help.

4 months ago

Reply from Brinks Home Security

Hello Rosemary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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chuck crist

The technical support team at Brinks gave me the answers I needed & we're very helpful & friendly throughout the process.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chuck. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Reggie Soto

I had excellent service & attention by my representative SUZETTE! I explained my concern & she was able to resolve it in a timely manner.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Reggie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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VICKY J MILNER

Very helpful and patient with me. Took her time to make sure I understood what information she needed and what i needed done.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vicky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Chad Yager

It's rare that I have a question or issue with our alarm panel. When I do it's usually user error!!!! Brinks always resolves/ answers quickly!!!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chad. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Donna Collins

The representative was very polite and explained my options. She found a really good deal for me to upgrade my old system.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Linda Smith

only had alarm less than two months when two rooms were bypassed. had to call on two separate occasions to have my alarm restored

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Nannette Smith

I like the ease of using the Brinks Home Security. It is easy to set the alarm and turn it off. The door sensors work well.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nannette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cindy Fescoe

Our family has had nothing but problems with service and equipment since day one and when we would try to cancel, we were always threatened with the remaining balance of the contract we didn’t know we were under instead of trying to help and be sympathetic to the frustration we were feeling. It was like that every time we called. The only time I had a pleasant experience with any customer service representative was when I finally was able to cancel the service. That is so sad and I couldn’t be happier that we broke free from this Brinks nightmare.

4 months ago

Reply from Brinks Home Security

Hello Cindy, thank you for your feedback regarding your experience. We are ad to hear you have cancelled due to If you need any help with your account, please let us know. For additional assistance, please feel free to email us at socialmedia@brinkshome.com. Thank you. -Paul H.

Jul. 18th, 2025

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Cynthia G

The tech agent, Brian, was extremely helpful, answered all of my questions, and reassured me that my issue will be resolved promptly.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Diane Jasinski

Ray was the man that I spoke with and he was incredibly helpful and professional. He resolved my issues to my complete satisfaction.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Brian

The monitoring is very responsive and the company offers a multitude of services that not all monitoring companies offer. Involuntary monthly monitoring increases lost the star.

5 years ago

Reply from Brinks Home Security

Brian, thank you for bringing this matter to our attention. At Brinks Home Security we care about your satisfaction and we never meant for your rate to increase. We are here to help and feel free to reach out to us at anytime so we can look further into this matter. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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David Carroll

Attempted on three occasions to reboot my keypad with the ais of the online assistance and once with a scheduled home visit. Have still not been able to restore my keypad and no visit has been scheduled. I was farmed out to a third party for the inhome visit and their schedule was so bad that I would have to wait one month for the visit to occur. Totally unacceptable! I am going to make one last attempt and if I do not get the help I need, I will be reporting this situation to the State to see if they can help. If not I will be terminating the service and transferring to another company.

5 years ago

Reply from Brinks Home Security

David, sorry to hear about your recent experience with us and thank you for bringing this to our attention. If you can please send me your account information to socialmedia@brinkshome.com, I would be more than happy to assist you with this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Terry

My system warded off a break in. My cameras saw the door open, but as soon as the alarm went off , the intruder ran away.

5 years ago

Reply from Brinks Home Security

Terry, thank you for leaving us this review. At Brinks Home Security we strive to provide the ultimate customer experience and we are glad that everyone is okay in your home. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Brenda Hillis

They always get the job done , great customer service sometimes it's hard to understand certain people , language barrier

5 years ago

Reply from Brinks Home Security

Brenda, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Courtney Ocean Shores, WA

Customer service was easy to work with, friendly, and not pushy. They were very patient with helping me set up and activate the system.

5 years ago

Reply from Brinks Home Security

Hi Courtney, Thank you for the positive review! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Sue Pahls Denver, CO

They have a quality wireless product. The Staff are all most helpful and will go the xtra mile to explain how their product works.

5 years ago

Reply from Brinks Home Security

Hi Sue, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Justin Pollard

I have yet to use the systems because the last representative that assisted both my son and I wasn't patient in walking us through the hick-ups of our equipment. I then called and a gentleman answered and he did not come across friendly. No one has called to follow up knowing that my system isn't activated. But ensuring that I sign every document and the comment to a system that not completely operating is disappointing. And I haven't even mentioned the doorbell.

5 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for reaching out. We appreciate your feedback and would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Carnevale

Helped me perfectly and walked me through every step of installation. Everything works perfectly. They respond right away.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Gonzalez

After comparing prices and reviews we picked Protect America. For the installation, they were pretty thorough with the details.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Fischer Beardsley, MN

Chose Protect America for the price. The system was easy to install. They were very easy to get a hold of and work with.

5 years ago

Reply from Brinks Home Security

Hi Fischer, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Sheehan Niagara Falls, NY

They really work with you and they are very patient to help you figure out how to set it up and mark the panel and stuff. The alarm is easy to use and works immediately.

5 years ago

Reply from Brinks Home Security

Hi Sheehan, Thank you for the review! We’re happy to hear our team was able to assist with your equipment. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Rowley Virginia Beach, VA

Easy to sign up for, easy to work with, and everyone was very professional. Equipment seems top quality to me and the price is good.

5 years ago

Reply from Brinks Home Security

Hi Rowley, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Jenny

They have very friendly customer service and sales reps. The install was very easy and the equipment is very user friendly.

5 years ago

Reply from Brinks Home Security

Hi Jenny, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

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Verified Customer

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Kimberly Cheeks

Protect America has excellent customer service, an easy ibstallation 0r9cess, and no hidden fees that I can tell as of now.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Kelli R. Farrell

My alarm has gone off several times and the monitoring company has not called to see why or if I am alright. One time the alarm went off there was a shooting outside and I was on hold with 911. I need to hear from the monitoring company if my alarm goes off I am fleeing Human Trafficking and have experienced breakins in the past.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Frank Itasca, IL

I am kind of disappointed in the service. It takes to long for them to call me back, it takes hours sometimes it's the next day. It was easy to install but they have poor customer service.

5 years ago

Reply from Brinks Home Security

Hi Frank, Thank you for reaching out. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please reply via "Private Response" if you need further assistance. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Patricia Silver Spring, MD

They've been extremely helpful in customer support and are able to answer all my questions. It provides me with comfort and peace of mind because it seems to work quite well.

5 years ago

Reply from Brinks Home Security

Hi Patricia, Thank you for the positive review! We’re happy to hear our equipment brings you peace of mind. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Terry Seminole, FL

They are very responsive to everything. I don't like the way it attaches to the doorframe or the door. It attaches with velcro.

5 years ago

Reply from Brinks Home Security

Hi Terry, Thank you for the review. To better assist with any questions you may have about your equipment, please send us a "Private Response" with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 4th, 2020

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Verified Customer

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Brandon Palm Bay, FL

They were patient and they were willing to work with every need that I had. I have access to view and lock up my home with my phone.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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John lecroy Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 19th, 2020

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Verified Customer

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Diane

You install yourself. But helped to ensure all working well Reasonable price for system. Monthly fee is fairly low. Helpful to setup system.

5 years ago

Reply from Brinks Home Security

Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Audrey Laurinburg, NC

So far it hasn't let me down. I feel safer leaving my house. They've answered every question I've had and been there for support.

5 years ago

Reply from Brinks Home Security

Hi Audrey, We’re happy to hear you feel safer leaving your house with our security system in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Rita Charlotte, NC

Best thing is the equipment. The instructions were clear and I was able to follow them because it is easy to use and install.

5 years ago

Reply from Brinks Home Security

Hi Rita! Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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William Heidelberg, MS

Protect America is better than the previous one that I had. They are very easy to get a hold of whenever I need a question answered and they respond pretty quick. They don't have equipment set up.

5 years ago

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Verified Customer

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Roni Chicago, IL

They're always available and friendly and very helpful. I love the camera and that you can actually monitor it anywhere in your home.

5 years ago

Reply from Brinks Home Security

Hi Roni, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Casion Bastrop, LA

It works and does a good job. I like the option to monitor my home with cameras. They don't rush you off the phone and understand.

5 years ago

Reply from Brinks Home Security

Hi Casion, Thank you for taking the time to leave a review. We’re happy to hear that you're enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jim Topeka, KS

The equipment is comparable with other companies and I am happy to have that security. They were very helpful with installation.

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Brian

Protect American provided the products that they promised at a fair price. Products were easy to install and all functioned as appropriate.

5 years ago

Reply from Brinks Home Security

Hi Brian, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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John Mauser

I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.

5 years ago

Reply from Brinks Home Security

Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.

Jan. 16th, 2020

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Verified Customer

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Cassandra

They walked me through everything that I had questions on and were super polite and patient with me. It works amazingly well.

5 years ago

Reply from Brinks Home Security

Hi Cassandra, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Aaron

They were very helpful and they didn't try to sell me anything I didn't need. The contract ends after 3 years and then the rates go down.

5 years ago

Reply from Brinks Home Security

Hi Aaron, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Beth

They were friendly, responsive and knowledgeable. I haven't had it that long so I don't know if it's going to stand up to repeated use or not.

5 years ago

Reply from Brinks Home Security

Hi Beth, Thank you for the review! Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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