Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Kathleen

I price compared home security companies and picked Protect America. They were very friendly but they've lost two packages of ours. They need better tracking on packages.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Carlos

Protect America offers good service at a good price. They were helpful and understanding of my needs and concerns. The equipment is state of the art.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

They contact me immediately and send someone to you if you need help. Its very easy to order parts and equipment, and you can install them yourself.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Lucas

The price of the equipment was very fair. The customer service representatives were easy to understand, helpful, and very informative over the phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Kisha Killeen, TX

Protect America has very affordable rates. They have always been helpful in every situation. I wish they had different options.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Hollywood Los Angeles, CA

Friends referred us to Protect America, and we liked the price. When we needed them for installing, they called me and did everything for me.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Mario Santa Clarita, CA

Customer service is always pleasant and helpful. We have had a couple of false alarms which we have not known why. The connection of our devices are very weak sometimes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

Customer service does a great job at calling you back when you call them. I like how much you are able to control via your phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Laurie Rancho Cucamonga, CA

In some ways I got really good service because they actually reduced the amount I was going to have to pay every month, but they told me they were going to have somebody come to my house to hook up the equipment because I am a senior citizen and I would have trouble doing it myself. After I got the equipment, they told me to find somebody myself to set it up. I haven't been able to get it all hooked up by myself and have had to put it on hold because of construction.

6 years ago

Reply from Brinks Home Security

Hey Laurie - That sounds awfully frustrating. We're sorry to hear that you've had a less than smooth experience installing your equipment. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

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Verified Customer

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Mike Easley, SC

Customer service is professional. The equipment works good and it protects me and lets me know whenever the doors or windows are opened.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Waldorf, MD

The customer service is great because they literally walk you through everything. The system is very current and easy to use. You can even gain access to it remotely.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Philadelphia, PA

The system seems to be working well. The payments that come out of my bank account on an automatic basis are convenient for me.

6 years ago

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Verified Customer

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Curtis Madras, OR

Protect America has been very helpful when I did have some problems. They're really fast to get ahold of me when we accidentally set off the system.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Mitch Monticello, FL

I just looked up several online and Protect America responded back quickly and were on top of everything. It always works.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Cindy Tomita

I haven't had an incident since I installed it so my rating is based on customer service and product alone. I also like the app on our phones as a remote.

6 years ago

Reply from Brinks Home Security

Hello Cindy - Thank you for the kind words!

Mar. 26th, 2019

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Verified Customer

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James Wofford

Easy and simple to install and use. The tech people are very knowledgeable and eager to help. They walked me through the installation with ease.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Dawn Temple, TX

The customer service has helped us through the process. The system is very easy to put together and very easy to work the alarm.

6 years ago

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Verified Customer

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Molly Wahpeton, ND

The customer service representative was really helpful. He walked me through it and got me extra tools that I need to secure my house.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Steve Pahrump, NV

The customer support has technical knowledge and the ability to work through issues. The salesmen should have more advanced technical support.

6 years ago

Reply from Brinks Home Security

Thank you! Glad to hear that your experience with our team has met your expectations.

Mar. 24th, 2019

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Verified Customer

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Elick Gilbert, AZ

Every time I've called and asked questions, they've been able to answer. The system was easy to install. It seems to work very well.

6 years ago

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Verified Customer

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Jay Rasmussen Green Bay, WI

The application is not user friendly. I was not informed on how to use all the features of the application. I know I am able to speak through my cameras but do not know how to do so. Also, the camera refresh timing is slow.

6 years ago

Reply from Brinks Home Security

Hello Jay - Thank you for taking the time to share your feedback regarding our mobile application. If you could, please reply to this message via PM (private message) so that a member of our team can connect with you and show you all that our mobile app has to offer. Thank you again for your feedback!

Mar. 8th, 2019

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Verified Customer

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Burkley Pflugerville, TX

The cameras were very easy to install, and the quality is good. Customer service was helpful when I had questions during set up.

6 years ago

Reply from Brinks Home Security

Glad to hear you found the set-up easy

Apr. 8th, 2019

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Verified Customer

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Visconti Enterprises Etowah, TN

Customer service reps are experts and really knowledgeable. The products are up to date and state of the art. I wish they had cheaper monthly rates.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Paul Fort Lauderdale, FL

I have been very satisfied with their services. The monthly payments have been affordable, and the technology is advanced and up to date.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Nannette Wadley, GA

There is a quick turn around from when you activate the alarm. The device is easy to install, and customer service will help with any problem.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Anonymous Greenup, IL

Whenever we have had a problem, they have been very nice and helpful. I am still trying to learn how to use the service completely.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Susan Casper, WY

Protect America has the best service I have ever had. They are respectful and very knowledgeable. The product is very easy to use.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Jerry Tulsa, OK

I wish the monitor was a little bit louder, however the device is easy to use, and customer service solves any problems.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Brenda

Excellent, competent and friendly customer service. I felt so much safer after speaking with them. Their customer service is always available!

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Superior Tinted Windows Tracy, CA

The home service seems to be good as far as I have experienced. It takes time for phone calls to go through but it is not too difficult.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Billi Urbana, IL

I didn't like my other company so I switched to Protect America. The equipment is great and I like the cellphone access. They have great service.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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David La Verne, CA

They are better than ADT. Their rates are reasonable and it seems to be well made. There are times it is hard to get through to customer service.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Max Pueblo, CO

They are willing to work with you and they can protect your health. I think they should promote it more so that more people know about it.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Best

Very helpful and always listen to my issue without interupting. Finding the best option for me and not trying a sale pitch at any given time

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Griffin, GA

The best part is the peace of mind and the customer service. The customer service was great. The equipment was really good.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Niagara Falls, NY

It offers the best deal. I like most the sensors. The best thing is the free hardware and upgrades. They could get rid of exit delay.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert & Lacey Leslie, MI

I had absolutely excellent customer service, they were very helpful. It's easy to use. I was hoping a few more things would be included.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Boyd Lakewood, TN

The system works great. The quality looks just as good as any other brand out there. It's easy to use. I have recommended twice.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Loyce Payson, AZ

Customer support was very courteous and explained everything there. I haven't had to use it yet but the equipment is very good.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amber Monske Abbeville, AL

Alarm has went off on a couple occasions and I was never contacted that the alarm was activated. Also, there was a malfunction with the box and the screen wasnt working on a Sunday so I was unable to leave the house until Monday because technical support is only available Monday through Friday during normal business hours.

7 years ago

Reply from Brinks Home Security

Hey Amber, we’re sorry to hear that your equipment is not communicating properly and that your panel screen is malfunctioning. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our equipment. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Dec. 5th, 2018

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Verified Customer

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jane lee Redondo Beach, CA

Product is unreliable and control panel is difficult to use. If i had known how difficult it is, i would've never signed the contract, now i'm tied in for 3 years-- it's so bad i'm even considering paying the remainder of my contract just to move on. i'd rather go w/ something more user friendly like Nest or Simpli Safe.

7 years ago

Reply from Brinks Home Security

Hey Jane, we’re sorry to hear that you are having issues with our panel. At Protect America we have our security experts preprogram all of the equipment before shipping it. It should work as expected right out of the box. Could you DM us some additional details so that we can assist you with your panel? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

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Verified Customer

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Nellisha Gregory-Okunola Austell, GA

Our alarm actually went off and we received absolutely no phone call to see if it was actually a home invasion. We also get no correspondence from this company unless our bill is past due. I don''t feel completely confident that this company is actually monitoring our home. We''re just throwing money away.

7 years ago

Reply from Brinks Home Security

Hey Nellisha, we’re sorry to hear that your equipment is not communicating properly. Our customers’ peace of mind while we protect their home is certainly our priority. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Nov. 29th, 2018

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Verified Customer

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Robert Schmitt Summerland Key, FL

My Florida house was severely damaged by Hurricane IRMA - and these guys would not defer the contract payments while we rebuilt. So I have paid a monthly premium since Sept of 2017 for an off line system. In my NY house - the sensors fail on a regular basis. The only good thing these guys do is send me constant e-mails that remind me their crummy sensors have failed.

7 years ago

Reply from Brinks Home Security

Hey Robert, we’re sorry to hear about the hurricane damage :(. Also, we definitely want to resolve any issues you might be having with our service or equipment! Would you mind direct messaging us with some additional details so that we can assist you? Thanks and please let us know if you have any questions.

Nov. 29th, 2018

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Verified Customer

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Ivy Philadelphia, PA

Over priced and unreliable. They called everyone one in my family and never contacted the police even after they could not get a hold of me. It was an actual emergency. Also, I didnt live in my house for 8 months after burst pipe. They couldn't help, provide discount, replace anything and I still had to pay with the system not working. They could put it on pause or anything. Once I'm out this contract I'm done.

7 years ago

Reply from Brinks Home Security

Hey Ivy, we’re sorry to hear that our products didn’t work properly during an emergency! At Protect America our customers’ peace of mind is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. If you’d like, could you please DM us with some additional details so that we can get you some help with your equipment? Thanks and please let us know if you have any questions!

Nov. 29th, 2018

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Verified Customer

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Theodore Victorville, CA

Customer service has been easy to work with. I can call them anytime with problems or concerns and they take care of it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Desiree Grand Prairie, TX

Customer service really reached out to me about my problem and took care of it right away. I have been nothing but happy with the equipment issued.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Olathe, KS

I love the app that allows easy set up and access to the cameras. I had a couple problems with the equipment in the beginning.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Chicago, IL

Protect America protects not just the doors, but the windows too. I did have a situation with a slow response time to the alarm going off.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jorge Rancho Cucamonga, CA

After the initial start, they stop sending emails and support. I like how the product is wireless. You need to test every month in order keep the system online.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Jacksonville, FL

Every time we have called with a technical issue or problem, they've resolved it quickly. The best thing about Protect America is simplicity.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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