Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Steven Duluth, MN

They seem to be on the ball all the time and it works really well. They don't bother me at all unless I have a problem.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Julia Phoenix, AZ

They're hard to get a hold of. The equipment don't adhere well to doors and windows, but I love that I can easily turn the system on and off for friends.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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N/A Penn Valley, CA

Someone broke into one of my stores and they called me right away. If you need something fixed, they'll help no matter how many times you need it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Randall Independence, MO

Every time I've called the people that I've talked to have been knowledgeable always been able to help me out and been really good to work with.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John and Gail Perry, GA

Sometimes they have to connect me to another representative, but other times they can help me on the first call. I hate having to do the monthly safety checks in my house.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stacy Eastlake, OH

The customer service was able to help me with everything, except for one time the guy said he could not help me with what I needed. The app would use some improvement.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Springfield, MA

I was pressured by one of your phone sales people to purchase this. A suggestion I have is to lower the monthly monitoring fee, 49.98 is way to high. The alarm went on and off for an unknown reason a couple of days ago.

6 years ago

Reply from Brinks Home Security

Hey William, we're sorry to hear that you're having some technical issues. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us more details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

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Verified Customer

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Akshay Yorba Linda, CA

I've got responses whenever I call the customer support so pretty happy with it. Order for it is pretty easy to set up instructions are pretty good so.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gabe Joplin, MO

They are dependable and have great customer service. They are knowledgeable and friendly. The set up was also painless and pretty straightforward.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Leonard & Sheila Saint Martinville, LA

We chose Protect America because of their reliability. The best part about Protect America is their convenience of their system

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cameron Victorville, CA

After my husband died, they were very helpful and getting back to figuring out what I was doing and explaining everything to me.

6 years ago

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Verified Customer

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Sonja Columbus, OH

The customer service is great. I've never had a problem with any of them. They were able to answer my questions they were very knowledgeable.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Glenn Youngstown, OH

Anytime I need something there has been a person there. It's easy to use, very user friendly. They do need to update the app and make it more user friendly though.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Gkinfe

The initial installation conversation I had it wasn't good but later on went excellent specially all the women installation technician very helpful and patient thank you.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Debra Holliday, TX

I like the way they notify me by phone have called one time when my contractor forgot the code I'm not worried about being gone

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Good Round Rock, TX

So far i am happy with the services and the customer service. Compared to other security in market this is the best price for the services they are providing.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jimmy nguyen Houston, TX

They responded so quickly....i forgot my password and the cops showed up immediately. To me that is why you have security.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nam Vo

Every time I've called, they answer my questions. There's nothing special with their equipment, they just have good customer service.

6 years ago

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Verified Customer

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Karlena Lamm Englewood, CO

The only time we had to interact with them was at the very beginning, and they were excellent. The equipment has been adequate so far.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Baptist Bethel Anderson, IN

The system works and I haven't had any issues. The equipment does what it is supposed to do, and they have great customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lakisha Stewart Charlotte, NC

All the representatives are helpful, knowledgeable, and on point with everything. The equipment is great, it works and is very sensitive.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amgiern Caceres, Sebring, FL

I don't have any problems or complaints, it was perfect. The guy told me everything I needed to know, the representatives are great.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ronda Burnham Stow, OH

I have had no issues, they're very helpful. They were very professional, patient, and helped me through the installation. It was easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Moises Alcaraz West Covina, CA

They have good customer service, and good response. I've had to redo some of the strips because they were coming off since the installation.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melvin Williams Gulfport, MS

Tech support was on spot with everything, they seemed to know what they were talking about. It's also very simple to use.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anonymous Port Saint Lucie, FL

I was able to get through with them whenever I needed them. It was easy to set up everything, and they seem trustworthy.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kirk Knockett Edgewood, MD

It's pretty good, it does everything I need it to and meets my needs. I purchased Protect America for the cost and security.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Kennon Lubbock, TX

I had to contact them when we went to set it up, and they were very good. It was simple and easy to install and it's held up well so far.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Abelquist Long Beach, CA

The equipment is easy to install, reliable, and works flawlessly. They were helpful in the complete installation and calibration for the system.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Joseph Naputi Lompoc, CA

They are responsive, quick, and customer service is great. Everything works well, the equipment and service is top notch.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Phyllis Horsey Salisbury, MD

They gave great assistance when we had to install the alarm. We've had the system about 2 months and it works perfectly.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Andrew

The services provided and customer service is probably the best you can get for the money. The looks and actions of the base unit could use some upgrading.

6 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ralex

I have not been a customer for very long, but I have had all of my questions answered as they have arisen. Very politely and adequately.

6 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Foster Donna

Customer service is great! It's very easy and quick to reach someone to answer my questions. Their equipment is very easy to set up.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rockin Rolls Southaven, MS

Their security system is very reasonably priced. They have great customer service. When I call, they really helped me when I installed my system.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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The Red Glen Burnie, MD

Protect America has a very easy to use and easy to install security system. They ensure great service for my family and I.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thornhill Marshall Lubbock, TX

I'm pretty disappointed, because I was told about a plan that was cheap, but it didn't end up being true. I had to pay a bunch of money for a system that doesn't do what I want it to do. Their equipment seems great, it's good quality, and it's easy to use. Their customer support has been helpful in solving problems that I've had.

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 22nd, 2018

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Verified Customer

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Shelton Andrew Forney, TX

Whenever we call into Protect America's customer service, they give us pretty quick responses and they have all answers to our questions.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Arrington William Ahoskie, NC

I have Protect America's security system in my office at work. I'm very satisfied with them, so I got the system for my own house.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Crowell Sheryl Newport News, VA

I really enjoy Protect America's price and ease of installation. There's no wall mount for your security box, which is something I wish they had.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Best Thomas Shreveport, LA

We've had a few problems with the equipment. We haven't been able to set up the doorbell camera yet. Concerning customer service, we haven't had any problems with them.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Martin Jeremy Pittsburg, CA

Protect America's security system has clear instructions on how to install it in your home. It's very usable and user-friendly.

6 years ago

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Verified Customer

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Lynn Baton Rouge, LA

Great customer service and good product and it was easy to get started including set and getting online with the help of a specialist.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lucy Lowry Lumberton, NC

You have to install everything yourself, if it hadn't been for my son I wouldn't have been able to get it done. The door unit did not work and they sent me more while I was out of town so I had to wait to set it up again.

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Liliana Medina San Dimas, CA

They billed us the minute we agreed on a contract even though I still have not received all the equipment they promised me. It's been about 3 months since we've started the contract and we still haven't gotten enough equipment to even start and we're paying monthly bills. I've called many times to get them to send me what they promised and they keep responding saying they'll get me tracking numbers. The whole sales people and customer service is a bunch of liars.

6 years ago

Reply from Brinks Home Security

Hi Liliana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Michael Roach

The gentleman I was speaking with was very helpful during the time I was installing. He pretty much walked me through the whole process step-by-step and it was fairly easy to set-up.

6 years ago

Reply from Brinks Home Security

Hi Michael, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please feel free to send us a direct message. Thanks! -Ryan

Jun. 14th, 2018

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Verified Customer

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Anonymous Hallsville, TX

Every time I've called for support they've been able to help me. I think they equipment is pretty much standard what you would get from other companies.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Justin Martin Sikeston, MO

The equipment is not exactly up to date, but it does the job. They're pretty good with customer service but every now and then it seems like they get confused.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Regalado Los Banos, CA

It was an easy process to start up, we were able to get started within minutes with older equipment. They were able to answer my questions and were courteous.

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Randy Muller Festus, MO

They're very responsive to alarms, and it hasn't failed yet. They've been very responsive to any kind of problem or question I had.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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