Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Brenda

Excellent, competent and friendly customer service. I felt so much safer after speaking with them. Their customer service is always available!

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Superior Tinted Windows Tracy, CA

The home service seems to be good as far as I have experienced. It takes time for phone calls to go through but it is not too difficult.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Billi Urbana, IL

I didn't like my other company so I switched to Protect America. The equipment is great and I like the cellphone access. They have great service.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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David La Verne, CA

They are better than ADT. Their rates are reasonable and it seems to be well made. There are times it is hard to get through to customer service.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Max Pueblo, CO

They are willing to work with you and they can protect your health. I think they should promote it more so that more people know about it.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Best

Very helpful and always listen to my issue without interupting. Finding the best option for me and not trying a sale pitch at any given time

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Griffin, GA

The best part is the peace of mind and the customer service. The customer service was great. The equipment was really good.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Niagara Falls, NY

It offers the best deal. I like most the sensors. The best thing is the free hardware and upgrades. They could get rid of exit delay.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert & Lacey Leslie, MI

I had absolutely excellent customer service, they were very helpful. It's easy to use. I was hoping a few more things would be included.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Boyd Lakewood, TN

The system works great. The quality looks just as good as any other brand out there. It's easy to use. I have recommended twice.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Loyce Payson, AZ

Customer support was very courteous and explained everything there. I haven't had to use it yet but the equipment is very good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amber Monske Abbeville, AL

Alarm has went off on a couple occasions and I was never contacted that the alarm was activated. Also, there was a malfunction with the box and the screen wasnt working on a Sunday so I was unable to leave the house until Monday because technical support is only available Monday through Friday during normal business hours.

5 years ago

Reply from Brinks Home Security

Hey Amber, we’re sorry to hear that your equipment is not communicating properly and that your panel screen is malfunctioning. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our equipment. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Dec. 5th, 2018

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Verified Customer

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jane lee Redondo Beach, CA

Product is unreliable and control panel is difficult to use. If i had known how difficult it is, i would've never signed the contract, now i'm tied in for 3 years-- it's so bad i'm even considering paying the remainder of my contract just to move on. i'd rather go w/ something more user friendly like Nest or Simpli Safe.

5 years ago

Reply from Brinks Home Security

Hey Jane, we’re sorry to hear that you are having issues with our panel. At Protect America we have our security experts preprogram all of the equipment before shipping it. It should work as expected right out of the box. Could you DM us some additional details so that we can assist you with your panel? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

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Verified Customer

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Nellisha Gregory-Okunola Austell, GA

Our alarm actually went off and we received absolutely no phone call to see if it was actually a home invasion. We also get no correspondence from this company unless our bill is past due. I don''t feel completely confident that this company is actually monitoring our home. We''re just throwing money away.

5 years ago

Reply from Brinks Home Security

Hey Nellisha, we’re sorry to hear that your equipment is not communicating properly. Our customers’ peace of mind while we protect their home is certainly our priority. We do encourage regular testing of our equipment to make sure everything is working properly. Would you mind direct messaging us with additional details so that we can help resolve these issues? Thanks and please let us know if you have any other questions or concerns.

Nov. 29th, 2018

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Verified Customer

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Robert Schmitt Summerland Key, FL

My Florida house was severely damaged by Hurricane IRMA - and these guys would not defer the contract payments while we rebuilt. So I have paid a monthly premium since Sept of 2017 for an off line system. In my NY house - the sensors fail on a regular basis. The only good thing these guys do is send me constant e-mails that remind me their crummy sensors have failed.

5 years ago

Reply from Brinks Home Security

Hey Robert, we’re sorry to hear about the hurricane damage :(. Also, we definitely want to resolve any issues you might be having with our service or equipment! Would you mind direct messaging us with some additional details so that we can assist you? Thanks and please let us know if you have any questions.

Nov. 29th, 2018

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Verified Customer

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Ivy Philadelphia, PA

Over priced and unreliable. They called everyone one in my family and never contacted the police even after they could not get a hold of me. It was an actual emergency. Also, I didnt live in my house for 8 months after burst pipe. They couldn't help, provide discount, replace anything and I still had to pay with the system not working. They could put it on pause or anything. Once I'm out this contract I'm done.

5 years ago

Reply from Brinks Home Security

Hey Ivy, we’re sorry to hear that our products didn’t work properly during an emergency! At Protect America our customers’ peace of mind is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. If you’d like, could you please DM us with some additional details so that we can get you some help with your equipment? Thanks and please let us know if you have any questions!

Nov. 29th, 2018

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Verified Customer

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Theodore Victorville, CA

Customer service has been easy to work with. I can call them anytime with problems or concerns and they take care of it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Olathe, KS

I love the app that allows easy set up and access to the cameras. I had a couple problems with the equipment in the beginning.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Desiree Grand Prairie, TX

Customer service really reached out to me about my problem and took care of it right away. I have been nothing but happy with the equipment issued.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jorge Rancho Cucamonga, CA

After the initial start, they stop sending emails and support. I like how the product is wireless. You need to test every month in order keep the system online.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Robert Chicago, IL

Protect America protects not just the doors, but the windows too. I did have a situation with a slow response time to the alarm going off.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Jacksonville, FL

Every time we have called with a technical issue or problem, they've resolved it quickly. The best thing about Protect America is simplicity.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nicole Fairhope, AL

Their mobile app is challenging to navigate. I wish they had better customer service overall. Checking in with their customers or talking about the equipment or upgrading the equipment would be nice.

5 years ago

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Verified Customer

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Chad Grove City, OH

They are just very friendly and knowledgeable and it's very quick to resolve any kind of issue. They have a quick response when an alarm goes off.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Steve Walker Argyle, TX

safe, afforable, and easy to install. I get a message on my phone each time the system is activated of disarmed for my acknowledgement.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Socorro Camas San Diego, CA

They're very responsive and has all the patience when we accidentally open one of the doors/windows while alarm is armed.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Matt Miller Mentor, OH

No complaints. Easy to install. Everything came as promised and their help with set up was very easy. Would definitely recommend.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Steven Fort Wayne, IN

I think the equipment is good I think they do a little better by having little additional key pads by your most used doors that go in and out instead of having just one central keypad. Every time I try to call I get the message that they are experiencing high call volumes and have to wait quite a while before I get to speak to anybody.

6 years ago

Reply from Brinks Home Security

Hey Steven, we apologize for the high call volumes. Our customers' peace of mind while we protect their homes is certainly our priority! If you’d like, feel free to direct message us with additional details so that we can assist you. Thanks and please let us know if you have any questions!

Nov. 19th, 2018

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Verified Customer

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Shawn

They resolve any issues I have but they could improve their wait time when you call them. I have to rethink the camera every once in a while.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shannon Cuyahoga Falls, OH

If the fire alarm goes off and I tell them to wave it off the fire department shows up anyway. The control panel has a silent mode but when you go out the door it beeps no matter what. They also need a more upfront cancellation policy. They basically give you like two weeks or ten days to cancel and return and that starts before you even get the equipment so by the time you get everything set up you are a week in. By the time you figure out that it's a terrible system it's too late. Now I'm stuck so it would be nice to have more transparency.

6 years ago

Reply from Brinks Home Security

Hey Shannon, we’re very sorry to hear that you are having issues with our equipment! At Protect America we certainly want to correct any issues you might be having with our service. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions.

Nov. 19th, 2018

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Verified Customer

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Evelyn Gibson Philadelphia, PA

They notified me when my alarm is turned on or off by owner, and are on the phone if the alarm is tripped. We can count on them.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jolene Cedar Rapids, IA

Any time I call in, they help me. They go through my alarms once a month. It's nice that I can come home and know my house wasn't disturbed.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Theron Dover, DE

There could be some improvements made on the device itself. If they rearranged their buttons, I would have a better experience with Protect America.

6 years ago

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Verified Customer

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Joe

The price offered is fair, equipment offered is standard, and customer service has been good every time I have needed to call them.

6 years ago

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Verified Customer

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Jovonne Cleveland, OH

I wish they had better customer service. The transactions we have with each other aren't always the best. I like how I can see things on my phone through a mobile app.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donna Bassett, VA

Protect America offers the best protection. I've had other home security companies but I haven't had a better service than what I have now.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Antonio Fairburn, GA

The product is easy to install, The app is accurate, and I am able to control the thermostat, lights, and garage. They are responsive to the alarms.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tom

I works fine. The chirping is annoying when I engage the system. A mistaken alarm summons the police in our area, even if I immediately cancel the alarm by typing in our code.

6 years ago

Reply from Brinks Home Security

Hey Tom, we’re sorry to hear that you are experiencing false alarms. At Protect America we want to correct any problems you might be having with our service. Could you DM me with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Mitchell Memphis, TN

it has Interference Audio and Wireless some times which cause not to be able to review your property after three are five tries then you can get on line .

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mira

Customer service is very nice and friendly. The system was easy to install. I also like the fact that the actual security alarm pad is able to be moved from room to room.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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ronk Albuquerque, NM

Inferior product. Very poor customer service. Called to cancel alarm, employee was very rude, cops showed up anyway, received a false alarm notice from cops. Would not recommend product - velcro falls off windows and sets off false alarms. Told them i had a small dog, they said no problem & dog will not set off alarm. 10lb dog set off alarm even though sensors were set for 50lb dog. Another false alarm.

6 years ago

Reply from Brinks Home Security

Hey Ronk, we’re sorry to hear that you’re having false alarms. At Protect America we would like to resolve any issues you might be having with our service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Jul. 31st, 2018

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Verified Customer

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DLF Lakewood, CA

There prices are great and the service is just what we needed for our home security. Great customer support on installing.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Customer support at Protect America is very accessible. We really appreciate how easy it is to get a hold of someone who works there.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Judy Bakersfield, CA

I would have really enjoyed it if someone came out and helped with installation. No one called to make sure everything was working, and haven't heard from the company at all.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David

They have been able to resolve all the issues I'm having, and they answer the call promptly. It's easy to set up and use, and I haven't had any problems with it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anne Marie

Protect America seemed like the best value. I haven't had any problems with the equipment and it gives me peace of mind and security.

6 years ago

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Verified Customer

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Pamela St Louis, MO

They are patient, knowledgeable, and innovative. I like the mobile app, it's very user friendly. I am able to secure my home from any location.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

They were very available and answer all my questions. They're very helpful. Protect America gives me a feeling of security.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melissa

It's just a fine security system with standard security equipment. I had a couple of issues with the installation, they should offer professional installation.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Steven Dahlonega, GA

Good customer service. They are a very responsive and knowledgeable people. It's reasonable price, and it seems to work fine.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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