Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Oniel

They were very clear with the instructions guiding me to do the self installation. It's very straight forward how to use it.

6 years ago

Reply from Brinks Home Security

Hello Oniel,
We appreciate your feedback and We are glad that our Installation team helped guide you through the whole DIY process.

Sep. 30th, 2019

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Verified Customer

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Stephen Hiram, GA

Very easy to deal with and they pay attention to even the small details. If there's something that goes wrong with it they take care of it.

6 years ago

Reply from Brinks Home Security

Hello Stephen,
We appreciate your response and happy that you have had a great experience with our Care team.

Sep. 30th, 2019

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Verified Customer

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James Lilburn, GA

It's simple and easy to instal. Everyone that's helped us has been incredible. Very knowledgable, took their time, explained everything well.

6 years ago

Reply from Brinks Home Security

Hi James,
We appreciate your response and we are glad to hear that our Installs team did an incredible job with walking you through the DIY process. If you need any further assistance please don’t hesitate to reach out.

Sep. 30th, 2019

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Verified Customer

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By Chicago, IL

I've dealt with protect america for four or five years and have had no problems with the customer service. They help me all the time.

6 years ago

Reply from Brinks Home Security

Hi By,
We appreciate your response and are happy that you have had a positive experience with our Care team. Please let us know if you have any further questions and always thank you for being a valued Protect America family member.

Sep. 27th, 2019

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Verified Customer

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Michael St Louis, MO

I like the app on the phone. Protect America ranks pretty high up there when it comes to cost. I also like the portability.

6 years ago

Reply from Brinks Home Security

Hi Michael,

Thank you for your feedback. We are glad that you are enjoying the equipment and features of your system. Please let us know if you have any further questions.

Sep. 24th, 2019

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Verified Customer

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Tino

After my initial installation, its hard to get someone for assistance, the phones are always busy and leaving a number for call back is being returned when they re about to close. Im disappointed

6 years ago

Reply from Brinks Home Security

Hi Tino,

We appreciate your feedback. At Protect America we strive to handle each individual customer with special care and consideration. If you need further assistance please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

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Verified Customer

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Toni Georg

The way their customer service attend to your complain and help resolve it in a timely manner is what i appreciate the most.

6 years ago

Reply from Brinks Home Security

Hi Toni,
We appreciate your feedback and glad that the Care team was able to have a resolution in a timely manner for you.

Sep. 4th, 2019

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Verified Customer

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Tammy Louisville, KY

The lady was very patient helping me. I can call them anytime. It was easy to install. I hope they keep doing a good job.

6 years ago

Reply from Brinks Home Security

Thanks, Tammy!

Aug. 13th, 2019

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Verified Customer

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Bonnie Warrior, AL

Cheaper than the competition and the same quality. They are really prompt and they can answer all the questions I have about it.

6 years ago

Reply from Brinks Home Security

Thanks for the kudos, Bonnie!

Aug. 13th, 2019

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Verified Customer

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Christopher Cleveland, OH

The best thing is it is simple and easy to use. The set up here is very good, it does the job well. We also like the prices.

6 years ago

Reply from Brinks Home Security

Hey Christopher - Glad to hear that you found the DIY setup process simple and that you feel that our pricing is fair.

Aug. 12th, 2019

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Verified Customer

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Lee San Antonio, TX

It is wireless and cheaper than the other options. They are very responsive with getting everything set up properly and they've followed through.

6 years ago

Reply from Brinks Home Security

Thanks, Lee!

Aug. 12th, 2019

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Verified Customer

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Alexis Coward El Paso, TX

They went above and beyond with customer service and really listened to what I needed and didn't try to sell me on unnecessary items.

6 years ago

Reply from Brinks Home Security

Happy to hear that our customer service team left you with a warm & fuzzy feeling!

Jul. 2nd, 2019

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Verified Customer

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Paul Mulbah

From the day I spoke with a representative for a quote, to installation, support and till this day it has been an amazing experience.

6 years ago

Reply from Brinks Home Security

You rock, Paul!

Jun. 10th, 2019

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Verified Customer

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Michael Sanford, FL

They were quick and easy and made everything very simple for me. It was very easy to install and there were very quick responses on everything.

6 years ago

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Verified Customer

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Anonymous Beech Grove, IN

She was very informative and very helpful, we didn't have any problems putting it in. It arms and disarms very very quickly.

6 years ago

Reply from Brinks Home Security

Glad to hear that you're satisfied!

May. 31st, 2019

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Verified Customer

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Reginald Spring, TX

The customer support has a lot of patience. I've had no technical issues with the system. I am able to operate it from my phone.

6 years ago

Reply from Brinks Home Security

If you're happy, we're happy!

May. 31st, 2019

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Verified Customer

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Auto Elkridge, MD

It was a great experience, excellent experience with the customer service. The system does exactly what it's supposed to do and it looks good.

6 years ago

Reply from Brinks Home Security

You rock, Auto!

May. 31st, 2019

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Verified Customer

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Shirley Sevierville, TN

They explained everything to us, sent us the equipment, and then they made an appointment and they kept it. They went over everything very good.

6 years ago

Reply from Brinks Home Security

Glad to hear everything went smoothly!

May. 31st, 2019

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Verified Customer

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Glenda Warner Robins, GA

Everybody was really nice and good and very thorough. It works pretty good. We haven't had a problem with it or anything.

6 years ago

Reply from Brinks Home Security

If you're happy, we're happy!

May. 31st, 2019

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Verified Customer

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Nina

I've had my system for less than two months and smoke alarm started chirping. Couldn't get it disabled, tried calling for assistance at three separate times and could not get to a live person. Had to put the alarm in my basement because the noise was so annoying. Now I dread trying to get a new smoke alarm.

6 years ago

Reply from Brinks Home Security

Hey Nina - We're sorry to hear that you're having trouble with your smoke alarm. If you could, could you please reply via 'private response' with the full name and address associated with you account? A member of our care team will reach out to you once we can verify your standing as an actual customer. Thank you again for your feedback and we look forward to speaking with you!

May. 29th, 2019

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Verified Customer

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Juan

I like the idea of being able to install and diagnose system problems, and the high level of expertise that I receive from technical support.

6 years ago

Reply from Brinks Home Security

Thank you, Juan!

May. 29th, 2019

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Verified Customer

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Kareem Rivera

good experience so far with them. In the set up, the techs where very helpful.the ease of the set up. i have recommended this product to several of my friends.

6 years ago

Reply from Brinks Home Security

Hey Kareem - we're glad to hear that our techs were helpful during the set-up process!

May. 23rd, 2019

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Verified Customer

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Dorthy Cagle Nocona, TX

I've been trying to get into app so I can use it to set my system. Going thru process to get temp pwbut then when I get in, there's no way to reset my id!

6 years ago

Reply from Brinks Home Security

Hey Dorthy - Thank you for the feedback! Have you had a chance to speak with a member of our customer care team? If you could, please reply with the address associated with your account. Once we have said information a member of our team will reach out to you and help solve your current problem. Thank you again for your feedback!

May. 23rd, 2019

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Verified Customer

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Amanda Plaza Manorville, NY

Great communication, friendly and have tons of patience on the phone and they have the top of the line security products

6 years ago

Reply from Brinks Home Security

Thank you, Amanda!

May. 14th, 2019

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Verified Customer

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Linda DeWitt

These people are genuinely concern about your safety I would recommend them to everyone I meet Very Very please with my services

6 years ago

Reply from Brinks Home Security

Appreciate it, Linda

May. 14th, 2019

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Verified Customer

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Roger

It works two times we have failed to disarm in morning and opened door wasn't to long before the police were at the front door

6 years ago

Reply from Brinks Home Security

You're the bee's knees, Roger!

May. 9th, 2019

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Verified Customer

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Jim

Incredibly easy setup. The alert system is perfect for my needs in a remote area. Price is right. Great back up if they can't get me immediately.

6 years ago

Reply from Brinks Home Security

Thanks, Jim!

May. 9th, 2019

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Verified Customer

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Jesse Chenoweth

I had Northstar before and the alarm panel was easy to manage. The alarm panel that Protect America provides isn't as easy to navigate. Everything else from the sensors to customer service has been awesome.

6 years ago

Reply from Brinks Home Security

Hey Jesse - Please let us know if you need any further assistance with your alarm panel by providing the full name and address associated with your account via the 'private response' option. Thank you again for your feedback!

May. 9th, 2019

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Verified Customer

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Tiffany & Travis White House, TN

So far they have been polite. The system works and lets us know when doors and windows are open. It is peace of mind to have a security system.

6 years ago

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Verified Customer

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Karthik Apex, NC

Protect America had all the requirement to actually protect my home. The best thing is we can add our own sensors later on depending on how many we need, there is no limit.

6 years ago

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Verified Customer

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Corey Topeka, KS

Installations were easy, customer support was also a help. They also walked me through some obstacles when I hit the button accidentally.

6 years ago

Reply from Brinks Home Security

Thanks, Corey!

May. 7th, 2019

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Verified Customer

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Michael Hockenberry

Easy to set up and use. Silent alarm works as I inadvertently shut the alarm off using the wrong code. Law enforcement came within minutes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Kathleen

I price compared home security companies and picked Protect America. They were very friendly but they've lost two packages of ours. They need better tracking on packages.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Carlos

Protect America offers good service at a good price. They were helpful and understanding of my needs and concerns. The equipment is state of the art.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

They contact me immediately and send someone to you if you need help. Its very easy to order parts and equipment, and you can install them yourself.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Kisha Killeen, TX

Protect America has very affordable rates. They have always been helpful in every situation. I wish they had different options.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Lucas

The price of the equipment was very fair. The customer service representatives were easy to understand, helpful, and very informative over the phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Hollywood Los Angeles, CA

Friends referred us to Protect America, and we liked the price. When we needed them for installing, they called me and did everything for me.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Mario Santa Clarita, CA

Customer service is always pleasant and helpful. We have had a couple of false alarms which we have not known why. The connection of our devices are very weak sometimes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

Customer service does a great job at calling you back when you call them. I like how much you are able to control via your phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Laurie Rancho Cucamonga, CA

In some ways I got really good service because they actually reduced the amount I was going to have to pay every month, but they told me they were going to have somebody come to my house to hook up the equipment because I am a senior citizen and I would have trouble doing it myself. After I got the equipment, they told me to find somebody myself to set it up. I haven't been able to get it all hooked up by myself and have had to put it on hold because of construction.

6 years ago

Reply from Brinks Home Security

Hey Laurie - That sounds awfully frustrating. We're sorry to hear that you've had a less than smooth experience installing your equipment. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.

Apr. 26th, 2019

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Verified Customer

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Mike Easley, SC

Customer service is professional. The equipment works good and it protects me and lets me know whenever the doors or windows are opened.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Waldorf, MD

The customer service is great because they literally walk you through everything. The system is very current and easy to use. You can even gain access to it remotely.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Curtis Madras, OR

Protect America has been very helpful when I did have some problems. They're really fast to get ahold of me when we accidentally set off the system.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Mitch Monticello, FL

I just looked up several online and Protect America responded back quickly and were on top of everything. It always works.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Philadelphia, PA

The system seems to be working well. The payments that come out of my bank account on an automatic basis are convenient for me.

6 years ago

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Verified Customer

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Cindy Tomita

I haven't had an incident since I installed it so my rating is based on customer service and product alone. I also like the app on our phones as a remote.

6 years ago

Reply from Brinks Home Security

Hello Cindy - Thank you for the kind words!

Mar. 26th, 2019

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Verified Customer

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James Wofford

Easy and simple to install and use. The tech people are very knowledgeable and eager to help. They walked me through the installation with ease.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Dawn Temple, TX

The customer service has helped us through the process. The system is very easy to put together and very easy to work the alarm.

6 years ago

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Verified Customer

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Molly Wahpeton, ND

The customer service representative was really helpful. He walked me through it and got me extra tools that I need to secure my house.

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

Brinks Home Security Reviews