Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Leeanne Dickinson, TX

I like how you can get a person on the phone instead of having to go through an automotive computer. I like that it's reliable.

5 years ago

Reply from Brinks Home Security

Hi Leeanne, Thank you for the positive feedback! Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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C Seattle, WA

I had heard good things about Protect America. When I was installing the system, the technician over the phone that helped us went above and beyond.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Jasmin Orange Park, FL

Everything is fine. The young man I spoke with was very helpful. The price is pretty good and everything is simple. It is a good company.

5 years ago

Reply from Brinks Home Security

Hi Jasmin, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Richard Sanford, ME

We call them anytime and they are really good. They answer all the questions I have. It detects people going in and out.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Penny Ponca City, OK

The best thing is I can check it on my phone. You have to really know how to work the software and that's not something we were taught.

6 years ago

Reply from Brinks Home Security

Hi Penny, Thank you for the positive review! We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Dec. 4th, 2019

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Verified Customer

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Jacqueline Dallas, TX

Customer service was very knowledgeable and patient. They made me feel confident I could install the sensors. Everything seems to be working fairly well. Sometimes when I go through my front door it doesn't say "door open".

6 years ago

Reply from Brinks Home Security

Hi Jacqueline, Thank you for the feedback. To better assist you with any questions you have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Mike Hamilton, OH

Their stuff is a lot more updated. They should work on their customer service a bit I spoke with a rep 3 or 4 weeks ago and they still haven't gotten back to me.

6 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the feedback. At Protect America we’re always looking for new ways to improve. To assist you with any questions you may have about your system, please reply via “Private Message” with the name and address associated with the account. A Care team member will reach out to you once we can verify you as a customer.

Dec. 4th, 2019

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Verified Customer

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Jamey Queen Creek, AZ

It's nice that you can install it yourself. However, there was a delay with customer service showing up on time and my front door center is not working.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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John Scalzo

Don't fully understand the system. There are some things that I'm sure I am missing with the system but I'm a little concerned about 'playing with it'

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review. To better improve your experience as a customer, please leave us a “Private Message” with the name and address associated with your account. Once we verify you as a customer, one of our team members will reach out to you with assistance.

Nov. 19th, 2019

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Verified Customer

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Steve Tucson, AZ

The technician was very helpful and patient while I was getting everything installed. It's working so far and seems easy to use.

6 years ago

Reply from Brinks Home Security

Hi Steve, Thank you for the positive review! We’re happy to hear about your positive experience with our Installation team. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Charles Lebanon, TN

They were pretty good at explaining everything. Had a little trouble with some of the stuff but it seems to work pretty good.

6 years ago

Reply from Brinks Home Security

Hi Charles, We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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City Glen Allen, VA

Very responsive and took care of any questions I've had immediately. They are very knowledgeable. Simple software. Very easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for the positive feedback! We’re happy to hear you’re enjoying your equipment. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Bonnie Ohiopyle, PA

They were the nicest people. They go over everything with me. I know that it works because I told them the wrong code and the police came.

6 years ago

Reply from Brinks Home Security

Hi Bonnie, Thank you for the positive feedback! We're happy to hear you have had a great experience with our services. Please let us know if you need any further assistance with your equipment.

Oct. 22nd, 2019

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Verified Customer

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Jerry Parker Hesperia, CA

They've always taken care of everything I've needed. It's convenient but I think the service is a little expensive. The sensors fall off the window because the stickers aren't that good.

6 years ago

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Verified Customer

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Justin Miami, AZ

I like the service and equipment that I have. Easy to use and easy self installation. I can monitor my house from my phone.

6 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for the positive feedback. We’re happy to hear our equipment has been easy for you to use. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Buren Henderson, NV

I haven't had any issues with it. They explained everything completely and helped me do some of the instalment over the phone.

6 years ago

Reply from Brinks Home Security

Hi Buren, We appreciate your positive feedback. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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Angelena Alturas, CA

Whenever you call you're put on an hour to two hour wait. It's great at letting me know when doors are open. The kids kept unplugging the indoor cameras because they have a really small cord. No battery back up.

6 years ago

Reply from Brinks Home Security

Hi Angelena, Thank you for reaching out to us. At Protect America we are always looking for new ways to improve our customer’s experience. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Mark

It's not expensive and I like it a lot. When you call them they are right there. They walk you through stuff. The sensor could be better.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Oniel

They were very clear with the instructions guiding me to do the self installation. It's very straight forward how to use it.

6 years ago

Reply from Brinks Home Security

Hello Oniel,
We appreciate your feedback and We are glad that our Installation team helped guide you through the whole DIY process.

Sep. 30th, 2019

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Verified Customer

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Stephen Hiram, GA

Very easy to deal with and they pay attention to even the small details. If there's something that goes wrong with it they take care of it.

6 years ago

Reply from Brinks Home Security

Hello Stephen,
We appreciate your response and happy that you have had a great experience with our Care team.

Sep. 30th, 2019

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Verified Customer

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James Lilburn, GA

It's simple and easy to instal. Everyone that's helped us has been incredible. Very knowledgable, took their time, explained everything well.

6 years ago

Reply from Brinks Home Security

Hi James,
We appreciate your response and we are glad to hear that our Installs team did an incredible job with walking you through the DIY process. If you need any further assistance please don’t hesitate to reach out.

Sep. 30th, 2019

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Verified Customer

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By Chicago, IL

I've dealt with protect america for four or five years and have had no problems with the customer service. They help me all the time.

6 years ago

Reply from Brinks Home Security

Hi By,
We appreciate your response and are happy that you have had a positive experience with our Care team. Please let us know if you have any further questions and always thank you for being a valued Protect America family member.

Sep. 27th, 2019

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Verified Customer

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Michael St Louis, MO

I like the app on the phone. Protect America ranks pretty high up there when it comes to cost. I also like the portability.

6 years ago

Reply from Brinks Home Security

Hi Michael,

Thank you for your feedback. We are glad that you are enjoying the equipment and features of your system. Please let us know if you have any further questions.

Sep. 24th, 2019

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Verified Customer

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Tino

After my initial installation, its hard to get someone for assistance, the phones are always busy and leaving a number for call back is being returned when they re about to close. Im disappointed

6 years ago

Reply from Brinks Home Security

Hi Tino,

We appreciate your feedback. At Protect America we strive to handle each individual customer with special care and consideration. If you need further assistance please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 12th, 2019

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Verified Customer

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Toni Georg

The way their customer service attend to your complain and help resolve it in a timely manner is what i appreciate the most.

6 years ago

Reply from Brinks Home Security

Hi Toni,
We appreciate your feedback and glad that the Care team was able to have a resolution in a timely manner for you.

Sep. 4th, 2019

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Verified Customer

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Bonnie Warrior, AL

Cheaper than the competition and the same quality. They are really prompt and they can answer all the questions I have about it.

6 years ago

Reply from Brinks Home Security

Thanks for the kudos, Bonnie!

Aug. 13th, 2019

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Verified Customer

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Tammy Louisville, KY

The lady was very patient helping me. I can call them anytime. It was easy to install. I hope they keep doing a good job.

6 years ago

Reply from Brinks Home Security

Thanks, Tammy!

Aug. 13th, 2019

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Verified Customer

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Christopher Cleveland, OH

The best thing is it is simple and easy to use. The set up here is very good, it does the job well. We also like the prices.

6 years ago

Reply from Brinks Home Security

Hey Christopher - Glad to hear that you found the DIY setup process simple and that you feel that our pricing is fair.

Aug. 12th, 2019

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Verified Customer

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Lee San Antonio, TX

It is wireless and cheaper than the other options. They are very responsive with getting everything set up properly and they've followed through.

6 years ago

Reply from Brinks Home Security

Thanks, Lee!

Aug. 12th, 2019

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Verified Customer

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Alexis Coward El Paso, TX

They went above and beyond with customer service and really listened to what I needed and didn't try to sell me on unnecessary items.

6 years ago

Reply from Brinks Home Security

Happy to hear that our customer service team left you with a warm & fuzzy feeling!

Jul. 2nd, 2019

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Verified Customer

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Paul Mulbah

From the day I spoke with a representative for a quote, to installation, support and till this day it has been an amazing experience.

6 years ago

Reply from Brinks Home Security

You rock, Paul!

Jun. 10th, 2019

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Verified Customer

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Michael Sanford, FL

They were quick and easy and made everything very simple for me. It was very easy to install and there were very quick responses on everything.

6 years ago

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Verified Customer

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Anonymous Beech Grove, IN

She was very informative and very helpful, we didn't have any problems putting it in. It arms and disarms very very quickly.

6 years ago

Reply from Brinks Home Security

Glad to hear that you're satisfied!

May. 31st, 2019

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Verified Customer

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Reginald Spring, TX

The customer support has a lot of patience. I've had no technical issues with the system. I am able to operate it from my phone.

6 years ago

Reply from Brinks Home Security

If you're happy, we're happy!

May. 31st, 2019

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Verified Customer

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Auto Elkridge, MD

It was a great experience, excellent experience with the customer service. The system does exactly what it's supposed to do and it looks good.

6 years ago

Reply from Brinks Home Security

You rock, Auto!

May. 31st, 2019

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Verified Customer

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Shirley Sevierville, TN

They explained everything to us, sent us the equipment, and then they made an appointment and they kept it. They went over everything very good.

6 years ago

Reply from Brinks Home Security

Glad to hear everything went smoothly!

May. 31st, 2019

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Verified Customer

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Glenda Warner Robins, GA

Everybody was really nice and good and very thorough. It works pretty good. We haven't had a problem with it or anything.

6 years ago

Reply from Brinks Home Security

If you're happy, we're happy!

May. 31st, 2019

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Verified Customer

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Nina

I've had my system for less than two months and smoke alarm started chirping. Couldn't get it disabled, tried calling for assistance at three separate times and could not get to a live person. Had to put the alarm in my basement because the noise was so annoying. Now I dread trying to get a new smoke alarm.

6 years ago

Reply from Brinks Home Security

Hey Nina - We're sorry to hear that you're having trouble with your smoke alarm. If you could, could you please reply via 'private response' with the full name and address associated with you account? A member of our care team will reach out to you once we can verify your standing as an actual customer. Thank you again for your feedback and we look forward to speaking with you!

May. 29th, 2019

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Verified Customer

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Juan

I like the idea of being able to install and diagnose system problems, and the high level of expertise that I receive from technical support.

6 years ago

Reply from Brinks Home Security

Thank you, Juan!

May. 29th, 2019

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Verified Customer

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Kareem Rivera

good experience so far with them. In the set up, the techs where very helpful.the ease of the set up. i have recommended this product to several of my friends.

6 years ago

Reply from Brinks Home Security

Hey Kareem - we're glad to hear that our techs were helpful during the set-up process!

May. 23rd, 2019

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Verified Customer

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Dorthy Cagle Nocona, TX

I've been trying to get into app so I can use it to set my system. Going thru process to get temp pwbut then when I get in, there's no way to reset my id!

6 years ago

Reply from Brinks Home Security

Hey Dorthy - Thank you for the feedback! Have you had a chance to speak with a member of our customer care team? If you could, please reply with the address associated with your account. Once we have said information a member of our team will reach out to you and help solve your current problem. Thank you again for your feedback!

May. 23rd, 2019

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Verified Customer

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Amanda Plaza Manorville, NY

Great communication, friendly and have tons of patience on the phone and they have the top of the line security products

6 years ago

Reply from Brinks Home Security

Thank you, Amanda!

May. 14th, 2019

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Verified Customer

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Linda DeWitt

These people are genuinely concern about your safety I would recommend them to everyone I meet Very Very please with my services

6 years ago

Reply from Brinks Home Security

Appreciate it, Linda

May. 14th, 2019

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Verified Customer

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Roger

It works two times we have failed to disarm in morning and opened door wasn't to long before the police were at the front door

6 years ago

Reply from Brinks Home Security

You're the bee's knees, Roger!

May. 9th, 2019

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Verified Customer

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Jim

Incredibly easy setup. The alert system is perfect for my needs in a remote area. Price is right. Great back up if they can't get me immediately.

6 years ago

Reply from Brinks Home Security

Thanks, Jim!

May. 9th, 2019

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Verified Customer

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Jesse Chenoweth

I had Northstar before and the alarm panel was easy to manage. The alarm panel that Protect America provides isn't as easy to navigate. Everything else from the sensors to customer service has been awesome.

6 years ago

Reply from Brinks Home Security

Hey Jesse - Please let us know if you need any further assistance with your alarm panel by providing the full name and address associated with your account via the 'private response' option. Thank you again for your feedback!

May. 9th, 2019

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Verified Customer

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Karthik Apex, NC

Protect America had all the requirement to actually protect my home. The best thing is we can add our own sensors later on depending on how many we need, there is no limit.

6 years ago

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Verified Customer

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Tiffany & Travis White House, TN

So far they have been polite. The system works and lets us know when doors and windows are open. It is peace of mind to have a security system.

6 years ago

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Verified Customer

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Corey Topeka, KS

Installations were easy, customer support was also a help. They also walked me through some obstacles when I hit the button accidentally.

6 years ago

Reply from Brinks Home Security

Thanks, Corey!

May. 7th, 2019

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Verified Customer

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Michael Hockenberry

Easy to set up and use. Silent alarm works as I inadvertently shut the alarm off using the wrong code. Law enforcement came within minutes.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

Brinks Home Security Reviews