Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

star star star star star

Luiz Morais Palm Bay, FL

I have LiveWatch services in my house for the last 5 years and I would like to live not just good words about the service, security time no delays, no middle words, no hide fees, just perfect. I live in Florida and they are able to monitoring my house 24/7/365 from Kentucky. wireless and works on cell phone app also, I was in Brazil 6.000 miles way in April 2017 and was able to turn my alarm on and off, any time I need. Thank you very much LiveWatch, CEO, team, crew all of you guys.

8 years ago

star star star star star_border

Austin P Zephyrhills, FL

My experience with LiveWatch has been amazing. My home was recently broken into and LiveWatch texted me immediately, then called my phone. You never think someone will break into your house but last month was a sigh of relief. Our siren scared away the thief and luckily nothing was stolen. Customer service is great and they will walk you through any problems you may have. Just recently they replaced the battery in my unit at no cost with next day shipping. For those saying the cost is too high, NEVER buy online. Call their sales department!!! My entire home (10+ sensors) was hooked up with a touchscreen panel for $99. Their sales department is eager to help. I do agree that their home camera monitoring plan is expensive. This should be included in the $39 plan. Great company, great system.

8 years ago

star star star star star

Scott Gruneisen Palm Desert, CA

I found the Moni alarm system at a recent home show in the area. The Rep., Chris, was professional and delivered exactly what he said he would. I really like the phone app too - very simple to use and you and arm/disarm and check the status of the system from your phone. I also like the smoke/carbon monoxide detector that is also monitored. I would definitely recommend this system to others.

8 years ago

star star star star star

Daniel L Eggers Oklahoma City, OK

I had recently had surgery and was having a hard time paying all of the bills that were coming in. I called LiveWatch to see about postponing my service until I could get a handle on the bills. Instead, I was offered 3 months of monitoring for free to help out while I paid my medical bills. LiveWatch really cares about the livelihood of their customers. Thanks again.

9 years ago

star star star star star

Dick Norton

We have been pleased with our Live Watch service. It installed without much effort, and the customer service rep who assisted with the final setup was very professional and knowledgeable about the system. We had a service issue with a touch pad that had a problem with its speaker.. They quickly sent out a replacement and that resolved the problem. The app for the iPhone is great and enables easy monitoring and control of the system.

9 years ago

star star star star star

Marilyn Medley Virginia Beach, VA

The service technician was very professional. I'm not tech savory, therefore I was a little fearful of the system but he assured me that the system was very simple. I love the feature of setting the system from the phone. I love the direct withdrawal from my checking account, very simple. Customer Service is outstanding, from the initial scheduling for someone to come out to talk with me to the follow up telephone calls and survey. I'm glad I selected with security system.

9 years ago

star star star star star

Mary Constance Griffin Rio Rancho, NM

I received heartfelt, comfortable customer service and I am very pleased. Both Desiree and Aaron Y. gave Moni a human face which I really appreciated. They both were kind and patient as they walked me through changing a battery. Thanks so much to both not only getting me through the battery switch out but for helping me gain a little confidence in my abilities.

9 years ago

star star star star star

Matt LaJoie Berea, OH

We moved into a new house that had the livewatch system already in place and we called to have it transferred into our name. The process was easy and informative. The technical help and customer service we received was clear and the agents were very knowledgeable about their product. It was a smooth transition and they offered much help in every area along the way. Great job to the livewatch team!

9 years ago

star star star star star

Kouyo Young

Overall my interaction with the team was excellent. Starting with the sales rep, Leslie, all the way through to the activation team everyone was very helpful. Each step of the way the team walked me through every step and every detail that I needed and during the activation process the activation specialist answered all of my questions. The staff made me feel at ease with my security system and confident in the protection they are providing. I would recommend them to anyone!

9 years ago

star star star star star_border

Alexander J Park Seattle, WA

This is my first smart home security system and I have researched other systems as well. To me, it seems LiveWatch is more flexible and has a good value compare to competitors. Also, I like the main panel and that has a touchscreen and makes so easy to control too. I had a sensor problem so I called the technical support and got solved right away and that was a good experience too. Not like other systems, LiveWatch is using the cellular connection and that's plus for me with a very reasonable price. I would definitely recommend LiveWatch to anyone who is looking for a smart home security system.

9 years ago

star star star star star

Ed Cuddihy

After two previous appointments with other Security companies that both failed on meeting what they had promised. I had met Darrel J the owner of Envision thru my nephew, one phone call was all it took. His salesman Alex S called me back, discussed my options, no pressure, an appointment was made for installation, he was very respectful of our home and property. Very clean installation with no issues, as a bonus we were able to alarm our fifth wheel trailer in the driveway. I would recommend this company to anyone, great respectful people to work with, Thanks again, Ed

9 years ago

star star star star star

Larry Nuclels

While replacing the battery in my panel, I accidentally hit the panic button. I then received a call from my neighbor that the alarm company called her as my cell phones were turned off. As I was conversing with the alarm company, the first responders were at my house. I am grateful for the rapid response of Monitroics in reference to this incident. It is a good feeling to have the security of this company looking after our welfare. Thank you to all involved.

9 years ago

star star star star star

Jessie Ellerbee

The first person who I spoke with was very knowledgeable about her job, and very polite. She spoke very clearly and was easy to understand.. She put me touch with the right person. He was also very knowledgeable, and friendly. He answered every question I could think of. He told me everything I needed to know and more. He went above and beyond to make sure my experience was great and that we were getting the best deal for our money. I will recommend this company to anyone!

9 years ago

star star_border star_border star_border star_border

Katie Fried

Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!

6 months ago

Reply from Brinks Home Security

Hello Katie. Thank you for taking the time to leave a review. We are sorry to hear about your experience with the transition from Cox. If you are needing additional assistance with an appointment, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.

Nov. 20th, 2025

star star_border star_border star_border star_border

Linda Graef

The fact that they only have 3 day warranty’s and they’re cameras in the back was very blurry we called called tryed to cancel several times … unfortunately they will not let you outta the contract… Guess we will have to Go to Court … I have a lady friend who’s in her 70’s these peoples have no compassion… when you have an emergency they call your phone doesn’t come through the security system in the house .. she’s a fall risk …we need better service… these people are a joke .. be careful people!!!! They only give you 3 days .. but online they say 30 days … very bad experience they don’t care about their customers… we want out of the contract… 3200.. plus Whst a joke … cameras are very blurry .. .. no visual… please someone contact me if you know how this lady can get outta her contract … she’s in her 70’s not in good health… people take advantage of elderly people all the time .. it’s sad … my email srwd12345@aol.com 757-269-1396…

6 months ago

Reply from Brinks Home Security

Hello Linda, thank you for your feedback regarding your experience. We have located your account and will be reaching out to you with two business days. -Paul H.

Nov. 11th, 2025

check_circle

Verified Customer

star star star star_border star_border

Brian

The monitoring is very responsive and the company offers a multitude of services that not all monitoring companies offer. Involuntary monthly monitoring increases lost the star.

5 years ago

Reply from Brinks Home Security

Brian, thank you for bringing this matter to our attention. At Brinks Home Security we care about your satisfaction and we never meant for your rate to increase. We are here to help and feel free to reach out to us at anytime so we can look further into this matter. - Daniela S.

Nov. 3rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

David Carroll

Attempted on three occasions to reboot my keypad with the ais of the online assistance and once with a scheduled home visit. Have still not been able to restore my keypad and no visit has been scheduled. I was farmed out to a third party for the inhome visit and their schedule was so bad that I would have to wait one month for the visit to occur. Totally unacceptable! I am going to make one last attempt and if I do not get the help I need, I will be reporting this situation to the State to see if they can help. If not I will be terminating the service and transferring to another company.

5 years ago

Reply from Brinks Home Security

David, sorry to hear about your recent experience with us and thank you for bringing this to our attention. If you can please send me your account information to socialmedia@brinkshome.com, I would be more than happy to assist you with this. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Terry

My system warded off a break in. My cameras saw the door open, but as soon as the alarm went off , the intruder ran away.

5 years ago

Reply from Brinks Home Security

Terry, thank you for leaving us this review. At Brinks Home Security we strive to provide the ultimate customer experience and we are glad that everyone is okay in your home. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star

Brenda Hillis

They always get the job done , great customer service sometimes it's hard to understand certain people , language barrier

5 years ago

Reply from Brinks Home Security

Brenda, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star

Courtney Ocean Shores, WA

Customer service was easy to work with, friendly, and not pushy. They were very patient with helping me set up and activate the system.

6 years ago

Reply from Brinks Home Security

Hi Courtney, Thank you for the positive review! Please let us know if we can provide you with further assistance.

May. 1st, 2020

check_circle

Verified Customer

star star star star star

Sue Pahls Denver, CO

They have a quality wireless product. The Staff are all most helpful and will go the xtra mile to explain how their product works.

6 years ago

Reply from Brinks Home Security

Hi Sue, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Justin Pollard

I have yet to use the systems because the last representative that assisted both my son and I wasn't patient in walking us through the hick-ups of our equipment. I then called and a gentleman answered and he did not come across friendly. No one has called to follow up knowing that my system isn't activated. But ensuring that I sign every document and the comment to a system that not completely operating is disappointing. And I haven't even mentioned the doorbell.

6 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for reaching out. We appreciate your feedback and would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

check_circle

Verified Customer

star star star star star

Carnevale

Helped me perfectly and walked me through every step of installation. Everything works perfectly. They respond right away.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star star

Gonzalez

After comparing prices and reviews we picked Protect America. For the installation, they were pretty thorough with the details.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star star

Fischer Beardsley, MN

Chose Protect America for the price. The system was easy to install. They were very easy to get a hold of and work with.

6 years ago

Reply from Brinks Home Security

Hi Fischer, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Sheehan Niagara Falls, NY

They really work with you and they are very patient to help you figure out how to set it up and mark the panel and stuff. The alarm is easy to use and works immediately.

6 years ago

Reply from Brinks Home Security

Hi Sheehan, Thank you for the review! We’re happy to hear our team was able to assist with your equipment. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star

Rowley Virginia Beach, VA

Easy to sign up for, easy to work with, and everyone was very professional. Equipment seems top quality to me and the price is good.

6 years ago

Reply from Brinks Home Security

Hi Rowley, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star

Jenny

They have very friendly customer service and sales reps. The install was very easy and the equipment is very user friendly.

6 years ago

Reply from Brinks Home Security

Hi Jenny, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 10th, 2020

check_circle

Verified Customer

star star star star star

Kimberly Cheeks

Protect America has excellent customer service, an easy ibstallation 0r9cess, and no hidden fees that I can tell as of now.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Kelli R. Farrell

My alarm has gone off several times and the monitoring company has not called to see why or if I am alright. One time the alarm went off there was a shooting outside and I was on hold with 911. I need to hear from the monitoring company if my alarm goes off I am fleeing Human Trafficking and have experienced breakins in the past.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star_border star_border

Frank Itasca, IL

I am kind of disappointed in the service. It takes to long for them to call me back, it takes hours sometimes it's the next day. It was easy to install but they have poor customer service.

6 years ago

Reply from Brinks Home Security

Hi Frank, Thank you for reaching out. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please reply via "Private Response" if you need further assistance. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Patricia Silver Spring, MD

They've been extremely helpful in customer support and are able to answer all my questions. It provides me with comfort and peace of mind because it seems to work quite well.

6 years ago

Reply from Brinks Home Security

Hi Patricia, Thank you for the positive review! We’re happy to hear our equipment brings you peace of mind. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star

Terry Seminole, FL

They are very responsive to everything. I don't like the way it attaches to the doorframe or the door. It attaches with velcro.

6 years ago

Reply from Brinks Home Security

Hi Terry, Thank you for the review. To better assist with any questions you may have about your equipment, please send us a "Private Response" with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star

Brandon Palm Bay, FL

They were patient and they were willing to work with every need that I had. I have access to view and lock up my home with my phone.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

John lecroy Birmingham, AL

50% the motion detector was faulty letting people gain access to my apartment and the panel was hacked and my pass codes were changed the first day. when calling for assistance I have yet to be put on hold for a period of 10 minutes while they route and reroute you to the proper staff to accommodate you.

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi John, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about your equipment, please reply via “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 19th, 2020

check_circle

Verified Customer

star star star star star

Diane

You install yourself. But helped to ensure all working well Reasonable price for system. Monthly fee is fairly low. Helpful to setup system.

6 years ago

Reply from Brinks Home Security

Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

check_circle

Verified Customer

star star star star star

Rita Charlotte, NC

Best thing is the equipment. The instructions were clear and I was able to follow them because it is easy to use and install.

6 years ago

Reply from Brinks Home Security

Hi Rita! Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star star

Audrey Laurinburg, NC

So far it hasn't let me down. I feel safer leaving my house. They've answered every question I've had and been there for support.

6 years ago

Reply from Brinks Home Security

Hi Audrey, We’re happy to hear you feel safer leaving your house with our security system in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

William Heidelberg, MS

Protect America is better than the previous one that I had. They are very easy to get a hold of whenever I need a question answered and they respond pretty quick. They don't have equipment set up.

6 years ago

check_circle

Verified Customer

star star star star star

Roni Chicago, IL

They're always available and friendly and very helpful. I love the camera and that you can actually monitor it anywhere in your home.

6 years ago

Reply from Brinks Home Security

Hi Roni, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star star

Casion Bastrop, LA

It works and does a good job. I like the option to monitor my home with cameras. They don't rush you off the phone and understand.

6 years ago

Reply from Brinks Home Security

Hi Casion, Thank you for taking the time to leave a review. We’re happy to hear that you're enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star star

Jim Topeka, KS

The equipment is comparable with other companies and I am happy to have that security. They were very helpful with installation.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star star

Brian

Protect American provided the products that they promised at a fair price. Products were easy to install and all functioned as appropriate.

6 years ago

Reply from Brinks Home Security

Hi Brian, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

John Mauser

I was treated with respect and they helped me out with with my questions assisted me with my order in a professional manor.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for taking the time to leave us a review. Please let us know if we can provide you with any further assistance.

Jan. 16th, 2020

check_circle

Verified Customer

star star star star star

Cassandra

They walked me through everything that I had questions on and were super polite and patient with me. It works amazingly well.

6 years ago

Reply from Brinks Home Security

Hi Cassandra, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

check_circle

Verified Customer

star star star star star

Aaron

They were very helpful and they didn't try to sell me anything I didn't need. The contract ends after 3 years and then the rates go down.

6 years ago

Reply from Brinks Home Security

Hi Aaron, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

check_circle

Verified Customer

star star star star star

Beth

They were friendly, responsive and knowledgeable. I haven't had it that long so I don't know if it's going to stand up to repeated use or not.

6 years ago

Reply from Brinks Home Security

Hi Beth, Thank you for the review! Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

check_circle

Verified Customer

star star star star star

Leeanne Dickinson, TX

I like how you can get a person on the phone instead of having to go through an automotive computer. I like that it's reliable.

6 years ago

Reply from Brinks Home Security

Hi Leeanne, Thank you for the positive feedback! Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

check_circle

Verified Customer

star star star star star

C Seattle, WA

I had heard good things about Protect America. When I was installing the system, the technician over the phone that helped us went above and beyond.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star star

Jasmin Orange Park, FL

Everything is fine. The young man I spoke with was very helpful. The price is pretty good and everything is simple. It is a good company.

6 years ago

Reply from Brinks Home Security

Hi Jasmin, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

Brinks Home Security Reviews