Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Van & Ann Hughes Milton, NC

I am always worried about someone breaking-and-entering into our home. A co-worker was telling me about Protect America so I decided to give them a try. I've been pretty satisfied with their service.

9 years ago

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Verified Customer

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John Godfrey San Antonio, TX

We actually inherited the system when we moved into this house, but we've been really pleased with the service. I just wish that my plan had a security camera, but other than that everything is great.

9 years ago

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Verified Customer

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Andy & Davis Denis New Market, AL

I have the platinum plan. I found PA through an online search. I got the system for peace of mind because there have been a lot of break-ins in my area. Everything has been pretty good. i give them a 9.

9 years ago

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Verified Customer

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Ray & Rosylon Patrick Flint, MI

My husband got their service for us and it has been fine. Customer service and sales have been fine to work with and the system works pretty good. I would give them a 10.

9 years ago

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Verified Customer

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Joel Blanchette Miami Beach, FL

I went with Protect America because of their basic monthly service. I had it installed in my condo in Miami so that it can be protected when I am away. The service gets better and better over time, too. My only qualm is the customer support team. When you call they can be very rude and unprofessional. They seem uneducated and just like low-level people.

9 years ago

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Verified Customer

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Anthony Smalls St Helena Island, SC

I heard about Protect America from a friend and decided to go with them to help prevent a break in to the house. The service and sales team have both been excellent. 10/10!

9 years ago

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Verified Customer

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Fred & Judy Ararat, VA

We've had several break ins, so a family referred us to Protect America. We've been very satisfied about what they have been able do for us. I give them a 10/10.

9 years ago

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Verified Customer

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Fritzann Alexander Wesley Chapel, FL

I've had Protect America for many years. My wife got an alarm system as our house was being built when she was still single. Everything was great up until about 2014 or 2016, in which time we've been having some problems with the master portion of the system. They're based out of Round Rock, Texas, so they don't really send any service, which means everything is do it yourself.

9 years ago

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Verified Customer

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Vergie & Lee Celestine Carencro, LA

My dad purchased Protect America, so I decided purchase a system from them as well. The equipment is high quality, and the service has been great so far! They're awesome!

9 years ago

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Verified Customer

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Jennifer & Jeffrey Schouten Granite Bay, CA

When I was looking for an alarm system, Protect America offered a pretty reasonable price, so I decided to go with them. I've been with them for about 16 years now. The sales team, however, is average. As far as retention goes, keeping their long, loyal customers is something they're below average in. I asked to have a couple of sensors in my new contract and they declined. So I am actually thinking about leaving them.

9 years ago

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Verified Customer

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Dana Yost Snohomish, WA

We got a security system to improve the security at our home. We've been with Protect America for ten years now, and the service has been very good. It works every time, and we haven't had any problems

9 years ago

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Verified Customer

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Patricia Castellucci Gloversville, NY

Protect America is great. My nephew found them on the internet and I have been with them since 2005. They were very good to work with and not pushy or anything.

9 years ago

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Verified Customer

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Deb & Michael Corkery Holdrege, NE

I live out in the country so I figured we would get a security system for protection for the house. I have been very satisfied with the service so far. Everything has been excellent!

9 years ago

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Verified Customer

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Debbie Nelson Olympia, WA

Crime rates in the area have gone up so I decided to buy a home security system. Protect America has been excellent to work with, and they always have great service!

9 years ago

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Verified Customer

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Roosevelt Hall Kansas City, MO

I heard about Protect America through some family years ago. I wanted to protect my house when I'm gone so I signed up for their services. I really like how it has worked so far. It has been great!

9 years ago

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Teresa Exum Jackson, Georgia

Communicated well. Situation was handled. Thank you.

2 weeks ago

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Debbie Davidson Aurora, Colorado

I was transferred to a person very quickly.

2 weeks ago

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Oralia Cruz Miami Gardens, Florida

I have brinks home security for many years

3 weeks ago

Reply from Brinks Home Security

Thank you, Oralia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 7th, 2026

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Almetta Russell Fort Worth, Texas

Great Customer Quality Professional Service!

3 weeks ago

Reply from Brinks Home Security

Hi Almetta, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Jim W. Denver, Colorado

Knowledgeable tech support, courteous, friendly person! :)

3 weeks ago

Reply from Brinks Home Security

Hi Jim, we are happy to hear that you are satisfied with the service you received. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

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Brenda Morrison Columbus, Ohio

Installer was wonderful and very patient with us.

3 weeks ago

Reply from Brinks Home Security

Hello Brenda, thank you for rating us 5-stars! We are pleased to hear of your positive experience with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. -Paul H.

Jul. 2nd, 2026

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lscummings

Brink Home Services is #1 There prices, representatives, professionalism & promotions Rocks' 🎸I would wouldn't go with any other Home Security, ever! Brink got me locked🔐 in. Thanks Brink Home Security for keeping me safe and secured.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Iscummings. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Eric Luke

The Home Security Representative was very helpful. I do not think it would have needed to get to the point that they needed to step in if Brinks would make sure the technical assistant folks are checking any and all issues when they are called on and Brink's Texting assistant absolutely SUCKS. It seems to be driven by automated questions and after 5 minutes, I quit using it as I had not even texted with a real person yet.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eric. Your feedback is valuable. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Marsha Goldwater

Akera, Brinks customer service rep, was utterly amazing today. We worked on installing 2 replacement sensors. There were a number of challenges, but she patiently, persistently handled them all. She was professional and kind.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Marsha. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Joanna Lang

I called customer service for a variety of items to take care of. Kymanie Walker was outstanding and so patient. Most folks in the U.S. are a bit apprehensive about dealing with overseas customer service. However, Kymanie Walker was outstanding in assisting me with all my questions and everything was addressed. Again, OUTSTANDING!

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Joanna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jackson Landrum

This account belonged to my dad who passed away on November 2, 2024. He would have been 96 on his birthday in April 2025. I live approximately 50 miles from him but always had peace of mind that he was being taken care of by Brinks Home Security. When he passed, it was so easy to work with him to keep the security intact.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jackson. We are pleased to hear about your positive experience with our service! We send our condolences to you and your family. We are happy to know that you had the peace of mind that always hope to provide. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Linda Fountain

The young man that I spoke with advised the door sensor needed to be replaced. I am thankful that he figured out the problem because the new battery didn't resolve the issue. There's a gap in between the magnet and door sensor.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Richard Cowan

The whole process of dealing with Brinks Home Security has been long and tedious, marked by misleading emails and other forms of poor communication of Brinks with its customers. The only thing that has saved it has been the absolutely splendid assistance of your customer service rep Jodie Ann. She was exceptionally helpful, as well as a calming influence on my - frankly very justified - outrage with how Brinks Home Security operates. She also was very careful in defending the company while at the same time understanding my concerns. I think that were it not for her, the whole situation would never have been resolved.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Richard. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Lisa Russo

I had an issue with my panel that took weeks to correct. After two defective panels, the third is now installed but I have yet another concern on how to manage two devices. Called customer service who could not navigate this simple request and now I am waiting for another virtual tech meeting. All very frustrating. I will say that both Rafael and Jonathan M were terrific in helping me install the panels and were so patient! For that reason, I am giving 4 stars. The process has been difficult and I had to call the twice to have my bill reduced for two weeks of down service. I spoke to Dominique first who told me a sold NO refund per policy and then called back to find that Jaqueline was so helpful and immediately went to her supervisor for the approval. I am on contract and cannot move away from Brinks but will certainly consider it when the contract ends. I remain very dissatisfied with the past few weeks of a messy approach to my issues and lost cost.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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jane S.

I spoke to Alex today with a beautiful clear voice and made my day giving me The help I needed to lower my bill and Take care of the year contract since I have been a long time customer. Brinks has been up to par these days so unlike the previous years. Their system Works perfectly now. I am very pleased with the system and Alex the representative I spoke with today.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Jaime Gutierrez

Good afternoon, I spoke with Jessica who was very polite and attentive right from the beginning! Her knowledge of the system and her patience was invaluable. Her assistance made it easy to navigate through the Brinks App and eventually correcting the problems. Her personality, knowledge, patience is commendable! I believe Jessica to be a great asset to the company.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jaime. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Ashley H Jeffersonville, IN

We had your system installed in our home on 7 Dec 21. The tech you sent us was amazing. What a polite and professional young man. My husband and I are older and he was so kind and explained all of our questions sometimes over and over again😊. His name is Carlos N. His customer skills are 5 star for sure and so are his work ethics. You don't find many like him out there anymore! I would like to see that he gets awarded for his hard work if your company provides these perks. He is a true gem in your company. Hopefully a promotion is in his future, he deserves one!

5 years ago

Reply from Brinks Home Security

Ashley, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. Here at Brinks Home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and that we were able to provide you will a great on your monthly monitoring payment. Feel free to reach out to us at any time! - Daniela S.

Jan. 11th, 2021

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Carmelo Sorce Montebello, CA

Install went very well and the agent helping me was awesome. I loved that agent contacted me right at our scheduled time. He was very knowledgeable and helpful. so far I'm extremely impressed with protect America. They are very organized and efficient and that came thru in the purchase and install. I've been impressed with the staff I have interacted with so far.

6 years ago

Reply from Brinks Home Security

Hi Carmelo, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance!

Apr. 15th, 2020

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keith vaughn ,

we had security through another company which was absorbed by brinks. no complaints on the old co., and so far no serious complaints for Brinks. they did reduce my payments by 25% when I called and asked, telling them I was going to switch to another co. that was going to cost 25% less. (thanks again brinks). The switch was about a year ago and so far so good. My only complaint was that they sent me an updated panel (at no charge) and it took between 1 and 1&1/2 hours on the phone with a techy to walk me through the switchover process. nothing you can do about that so after a year under brinks I have to say I'm satisfied with the system and other than the switchover have had no need to contact customer service which is about as good as it gets. no time on phone with CS or techs equals a satisfied customer. let's just hope it stays that way.

6 years ago

Reply from Brinks Home Security

Keith , we are filled with joy to hear that we are doing a fantastic job. Here at Brinks we aim to match the perfect price with every customer’s needs. We are more than happy to provide you the protection you deserve inside your home. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Juana H.

Feb. 13th, 2020

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Tracey Henderson South Holland, IL

I spoke with a representative there today named Keisha. She was VERY helpful and knowledgeable about the company. She helped me fix an issue that i have been trying to fix for MONTHS! She gave me information about my alarm system that no other representative gave me after speaking with at least 6 in the last 6 weeks. Thank you so much Keisha. You deserve a RAISE!

6 years ago

Reply from Brinks Home Security

Tracey, Thank you so much for taking the time to leave us a review regarding your service with Keisha. We will be sure to reach out to her superiors to advise of the great job she did. If there is anything else we can do to ensure you experience stays like this please let us know. -Jacob B

Oct. 15th, 2019

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Erica Nalbone

5 star review - I have previously rewieved PA negatively as they were not complying with reading our military orders in a location in which their services did not extend, causing us to pay for an unused service. However after my review, Protect America has contacted me privately and has cancelled my services. I am VERY pleased with my most recent customer service experience and would consider restarting services if in a location that is not military housing. Thank you Protect America for listening to my comment!

6 years ago

Reply from Brinks Home Security

Hey Erica - Thank you for your feedback. We understand that moving can be a hassle. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. We will then reach out to you to correct this matter. Thank you again for your feedback and we apologize for the inconvenience.

Aug. 13th, 2019

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Greg Saenz Rio Rancho, NM

Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

6 years ago

Reply from Brinks Home Security

Thank you for the positive feedback, Greg!

Aug. 12th, 2019

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Josh Anderson Montezuma, IA

Was looking for home security and came upon the top 5 to choose from. Did my homework on all five and went with Protect America. When I first called they were upfront and easy to understand and answered all my questions. They walked me through step by step instructions and stayed until everything was set up. I feel safe and comfortable knowing they have my back. Great price and great people.

7 years ago

Reply from Brinks Home Security

Thank you, Josh!

Jul. 23rd, 2019

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Chris Merced Lincoln, NE

I am an 11-year Protect America customer and never had a problem with the customer service or tech support. Of course, I've had sensors get old or devices needed replaced through warranty but Protect America has always been on my side. I just renewed for another 48 months. I don't have any issues with the company and I will always have an alarm system. One feature I like is that you can move anywhere anytime without being a hassle. Worth the money for that added protection for my family.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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L. Combs Detroit, MI

I have only had this system less than a month. Thus far I have had no problems. Having the customer install the sensors may be an issue for someone older and depending upon what type of windows are in the house. What I most like is the monthly cost and the fact that the system is wireless. If you move it goes with you no matter where you live for the term of the contract. I also like the control panel. It is simple to use and aksi acts as a camera if someone gets in your home. My experience with the 3 people I spoke with and helped me get the system on line was great. They were knowledgeable and patient. I would recommend Brinks Home Security to other people.

7 years ago

Reply from Brinks Home Security

L. Combs,here at Brinks your protection and satisfaction are must and we will do everything we can to ensure this. Thank you so much for not only allowing us to protect your most valuable investment but also taking the time to leave us this review. We look forward to being your trusted home security for many years to come. If there is anything you need please don't hesitate to reach out to us.

Jan. 17th, 2019

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Nels McMullen New Kensington, PA

Great company,great prices and fast response time. On the other hand if you disconnect service for a couple months and you go back you have to start all over again with set up and they may or may not lower your rate. I went back got a lil lower rate but a day later got email from Brinks telling me to come back and service for $15. Well wish they would have offered that day prior. So seems as if not all departments communicate as far as billing and sales. Liked it a lil better when was live watch seemed smaller company and great people. Brinks coming on board made it more corporate but over all still great service.

7 years ago

Reply from Brinks Home Security

Nels, We thank you so much for taking the time to leave us this amazing feedback. Here at Brinks Home Security we strive to make our customer satisfaction the best in the world. In regards to that lower monthly rate, I am happy to provide you with offer. Allow me locate your account and have a representative reach out to you accordingly. -Jacob B

Jan. 13th, 2019

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Leah Las Vegas, NV

This is the 2nd renewal of our contract (I wish there wouldn't be any contract coz in my opinion regardless there's a contract or no contract if the customer is satisfied with the service, they would stay longer.). Customer service is really great, never had any problems or issues, they are very patient, attentive & helpful with our concerns. The system itself is great as well.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Lauren Avon Park, FL

When I called looking for basic information about a home security system I didn't expect to purchase something right away. I spoke with Jacqueline. She couldn't have been any sweeter, caring, compassionate and thorough! She was amazing in making sure I was aware of all they had to offer and helped me build my security system to fit my needs as well as my budget & went well above & beyond. She connected with me on a personal level which was very important to me and I have so much appreciation for. Amazing customer service and can't wait to work with them for years to come!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dennis Fletcher Salt Lake City, UT

Very good customer service, left with no questions; all was straight forward.. Took their time with me. Since my router and signal were top of the line and fiber optic slight hookup with camera and function of system. But, everything s working fine.. A little problem when you return from Returning back the alarm goes off as soon as you open the door. A little annoying😊. The. Camera line to the a/c is about 6 ft shy of being usfulliy. and not sure if the image could be used for a positive ID by authorities if needed. Satisfied over all with the performance esp compared to ADT price.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Gina Forest Grove, OR

The sales representative was thorough, diligent in his explaining the processes, a point system and how the quantity and different peripheral devices affect pricing. Buy down options and honoring online equipment deals. The installation was a breeze, since we did not want a stranger in our home setting up our security, Tim instructed the entire process in phases. The faceplate is simple at best and mountings easily blend into the background of our walls. The notifications of zones is not harsh but pleasant and clean-up was quick. I can say I feel safe with the monitoring system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Lance May Tolleson, AZ

I had a great experience with Blane J. my sales rep, he wasn't pushy at all. I explained what our needs were and he helped create our personalized home security system. The box of equipment came, it was tracked the whole way to our front door. I have a service tech scheduled for this Saturday to instruct me step by step on how to install each piece of equipment. So far my experience has been top notch.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Credit Spokane, WA

Great representative, I don't think it's fair that you have to have good credit to have your security system, a lot of people of been through fraud going on for things so you shouldn't penalize them for that, plus you automatically take it out of my checking account each month so you're guaranteed payment so unfortunately I was not able to become a customer

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Donald Ozark, AL

So far, everything has gone seamlessly, from talking to the sales person, to ordering, to the installation. The only drawback I have had thus far is that I told the person I initially spoke with I was going to shop around and that I would definitely get back in touch with him either way to let him know my decision. Before I had a chance to call him back (the following day mind you) he called me approximately 3 times! But other than that, everything has been great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Charlotte W Del Valle, TX

I have had LiveWatch for about 18 months now. I do use an alternative security camera system. This past month, while I was on vacation, my alarm system went off. Within seconds of the alarm, everyone on my contact list had been emailed and sent a text notifying us of the alarm. A few seconds later a representative called me. As he and I spoke I checked my parameter and inside house cameras and determined it was a false alarm. The ASAPer system (LiveWatch’s notification system) works great! The professional, courteous and helpfulness of the rep was outstanding and greatly appreciated.

8 years ago Edited September 14, 2021

Reply from Brinks Home Security

Charlotte, Thank you so much for giving us this amazing yet valuable feedback regarding our service. Here at Brinks our customers satisfaction is our top priority so we are filled with joy to know we provided you with such. Have a great day. -Jacob b

Jul. 3rd, 2018

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Susan Kaplan Tucson, AZ

I have had no problems with this company at all and am very pleased with the alarm service. As a single person, it’s important to me that my home is secure when I’m home or not at home. While I’ve had a couple of false alarms when my cats careened off a window , they appear to have outgrown that wild behavior. In addition, the person who sold me this system was very professional and friendly , and I have no issues whatsoever with customer service and technical support. Almost every company one deals with is going to have customers that are satisfied and those who are unhappy. If you are looking for an alarm company , it behooves you to do your research and make an informed decision.

8 years ago

Reply from Brinks Home Security

Susan, This is a very impeccable review you have left us. Words cannot explain our gratitude for you for being a long time loyal customer. We look forward to protecting you for years to come. –Jacob B

May. 2nd, 2018

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