Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Kacie Diep Westminster, CA

When we first got the alarm, about 10 years ago, it was fine, but now that it's upgraded, we have to install it on our own. We don't like that. Although the equipment is average, I would suggest that Protect America should provide free installation for their customers. That would be nice.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Paul Levine North Hollywood, CA

They're such a reliable company. The support team has been very responsive, courteous and don't have you on hold for long. Plus, the system is very easy to use, and reliable.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Steven Decker Phoenix, AZ

I like their employee's happiness, they must have a good place for work because they all seem to be in a good frame of mind and happy to be there. Besides, it was simple to install, and the equipment is very reliable.

9 years ago

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Verified Customer

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Anonymous Goodyear, AZ

The system is very good, I haven't had any problems with it. Although my husband was the one who set it up, and not me, it was very easy to do that. I'd say everything with them has been pretty positive.

9 years ago

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Verified Customer

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Delores Smith Riverdale, IL

The system has been excellent, and the representatives have been very good. I initially chose them because they offered me a good protection, and the rates were excellent. So far, everything has been positive.

9 years ago

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Verified Customer

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Tyrone/Mursalin Smith Mattapan, MA

I liked the fact that it's a wireless system, plus, it was easy to install. I just wish they offered more windows included in the package, rather than having to purchase additional windows.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles Swindell Bamberg, SC

Installing the system was not a problem, I did it myself. I have not had a break in, only fire alarms, but it's been an adequate service. If I have something go wrong, I call them and they're generally able to tell me what's wrong and get it fixed, so it's been satisfactory all along.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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W.W. Los Angeles, CA

They have been very dependable and reliable people. They promised me that they would do something, and they did it. Plus, the installation process was very good and very smooth.

9 years ago

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Anonymous Los Angeles, CA

My last conversation with their customer support was not very well. I was experiencing a severe situation of domestic violence, and not only were they unaccommodating, they started enforcing rules that have supposedly been in effect, but didn't get placed into effect until the moment I told them that I was experiencing this problem. I've been a customer for over 5 years, and my loyalty was not rewarded. If anything, my children's safety was compromised, and I had never had any of those issues before, but the minute I said it was a domestic violence issue, the rules applied all of a sudden. If I had the where to do it, I would probably file a lawsuit against them, because they jeopardized my safety, and my children's safety. I'm sure they're very nice people individually, but they just hide behind their so-called warranties. Initially, it was a good fit, but when I needed them the most, they weren't there. Under the banner of Protect America, they can be cold and coward and that's not what that system is for. The system is for protection and safety, and in the last year, they have grossly failed at that, at least for my safety. I will no longer do business with Protect America.

9 years ago

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Verified Customer

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Dave Paris Everett, WA

After doing a web search, I found that Protect America was the highest rated company, so I decided to go with them. Their equipment has been excellent, it was easy to install, and it's been a really good customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kirby Thompson Prattville, AL

Protect America's customer service has been very reliable, easy to get a hold of and very helpful. However, I do have to say that the box is a little complicated, and the sensors don't stick sometimes as good as they should.

9 years ago

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Verified Customer

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Steve Dunn Pleasant View, TN

I've been with Protect America since 1998 and they've been great. They walked me through the installation, the system works well, their warranty is for life, it's great.

9 years ago

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Verified Customer

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Peggy Rose Raven, VA

I'm very satisfied with Protect America. The system works pretty good, and their representatives are very helpful. I really don't remember how I purchased it, but I like it!

9 years ago

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Verified Customer

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L Simms, TX

Customer support is always very helpful. The offer an excellent service! On top of that, installing the system was very simple. I'm very pleased with it.

9 years ago

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Verified Customer

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Lois Gold Somerset, NJ

Their customer support has been fine, and I've been satisfied with their service so far. It serves its purpose, and everything is pretty easy, which is important to me.

9 years ago

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Verified Customer

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Clara Renner Mt Vernon, KY

The installation process was easy; you do it yourself. Also, the equipment is great as well, and it works! When the alarm goes off, the Police comes over immediately.

9 years ago

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Verified Customer

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Anonymous Brunswick, ME

The equipment is great! However, the hardest part is to install the system. Besides that, their customer support helped update my system, and my mother-in-law's system.

9 years ago

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Verified Customer

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James Buie Brookhaven, MS

When I call them, they answer and help me out with anything I need. Their representatives are easy to deal with, and they've offered a positive experience.

9 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

Everything is very old, and I only use it when my husband is out of town. I've never had any problem with the system though. All I do is secure the doors and windows. I guess I'd just like some newer equipment.

9 years ago

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Verified Customer

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J Golding Clarksville, TN

The customer support is good, I haven't had any problems with them. Plus, the equipment has worked fine so far. The only thing I'd like is just another sign.

9 years ago

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Verified Customer

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Willa Williams Hazard, KY

The equipment has been good, but I think some of our units are old. Their representatives have been on top of everything. If I had a unit go out, they would send a replacement, and work with me to get a new one.

9 years ago

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Verified Customer

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Isamarie Ramirez Sellersville, PA

The installation process was simple and quick, and the system works without a problem. If the alarm goes off, the Police is here within 5 minutes, so it works.

9 years ago

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Verified Customer

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Angela Haynes Chicago, IL

The equipment is okay, it just doesn't work right now. I don't know how to fix it, and I've been so busy, I haven't had time to call them. Also, it was a little complicated for me to install the system. I thought they came out and did it for you. Besides that, their customer support is just fine. I don't really have a problem with them.

9 years ago

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Verified Customer

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Marcus Bedford Cerritos, CA

Anytime there's been a problem, they have taken care of it, so the service is good. We chose Protect America because of the price and their history, and although we had to install it ourselves, it's worked just fine for us.

9 years ago

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Verified Customer

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David Stephens Euless, TX

I did the installation myself! It was great. Plus, their agents are very pleasing. I do have to say that we had to call the 800 number to go over the instructions. They should provide better instructions.

9 years ago

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Verified Customer

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David Tanouye Gardena, CA

Customer support has always been there for me. They help me whenever I call them with any issues I may have. Plus, installing the system is very simple; I could do it myself.

9 years ago

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Verified Customer

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Matthew Freese Imperial, MO

They've much better than I expected. I was always getting through a live person very quickly, and they've handled everything I've asked them to do. It's been such a positive experience.

9 years ago

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Verified Customer

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Sherry Ferguson Allons, TN

Their customer support has been wonderful, and I've had no problems whatsoever with the equipment. They came out and installed, and they have an answer to all my questions.

9 years ago

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Verified Customer

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David McGlothin Denver, CO

We've had Protect America for 10 years, and they've offered a great service. The equipment works well, and we plan to continue using it. It's the service that we need.

9 years ago

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Verified Customer

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Syed Hossain Canoga Park, CA

So far, the service has worked fine. The equipment is okay; I actually installed it myself. We never get the window or garden sign that shows Protect America or something. I think it'll be better if we get one.

9 years ago

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Verified Customer

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Lydia Guido Killeen, TX

After comparing some pricing and quality, I decided to go with Protect America. They're really knowledgeable with the equipment and the service, so I'm satisfied with them.

9 years ago

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Verified Customer

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Carol Chambers Louisville, KY

The installation process was the easiest process ever. We did it all ourselves. They were very knowledgeable, so I have nothing but good things to say about their support.

9 years ago

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Verified Customer

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Shirley Eldridge Louisville, KY

I would say the equipment is very good, I'm very pleased. I actually installed it myself, with the help of someone by the telephone. It's been a wonderful experience!

9 years ago

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Verified Customer

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Juanita Thomas Linden, AL

I originally chose Protect America because of the price, but it's changed over the years. Their customer service team is very good, and they also did a pretty good job with the installation. It's been a fair experience overall so far, because of the price and the monitors; the batteries didn't hold up all that well.

9 years ago

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Verified Customer

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Lee Ward Methuen, MA

Their representatives have been generally good, but sometimes it takes them a long time to answer the phone. Besides that, the equipment is a self-install system, and it was pretty easy. I do have to say that I've got one or two hiccups with it, but I've had, overall, good performance for the past 3 or 4 years.

9 years ago

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Verified Customer

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Cheryl Hipp West Columbia, SC

I liked the individuals that called me to purchase Protect America, and the fact that nobody came to my house. I just did it myself. It's all been excellent.

9 years ago

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Verified Customer

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Lisa Marling Franklin, NC

It wasn't hard to install the system, and it's worked very well so far. Plus, they excellent customer service, and they're good answering questions over the phone.

9 years ago

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Verified Customer

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Jason Peugh Edmonton, KY

They're usually quick to answer every time I call them. Plus, they're also quick when something needs to be done. It's just a good equipment and service that has a reasonable price.

9 years ago

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Verified Customer

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Miriam Trezevant Winnsboro, SC

I chose Protect America because it was convenient and priceless. So far, I've enjoyed the equipment. It's very good and very dependable. Plus, installing it was easy. I just think it's a good company.

9 years ago

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Verified Customer

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Joyce Wright Gretna, VA

The installation process was quick and easy, and the equipment seems to work just fine. Their customer support has been good as well, so everything seems to be working.

9 years ago

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Verified Customer

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Bruce Broadbent American Fork, UT

I chose Protect America for their descent reputation and best seller uprising. All my interactions have been positive with them over the years. And I actually get the installation - so that's great!

9 years ago

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Verified Customer

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Bobby Price Centre, AL

I've not had any, like I said we haven't had any problems for breaking in to burglary or anything. But, when my alarm accidentally goes off, they respond. The equipment is good so far!

9 years ago

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Verified Customer

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John Conrad Woodville, MS

It takes them too long to come on the phone sometimes. I forgot to disarm it once, and they had no proof a siren had gone off, even after 3 hours. Besides that, the equipment was easy to install, but I've had some doubts about it.

9 years ago

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Verified Customer

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DC Maplewood, OH

The equipment was okay. I don't think it's great. On the other hand, installing the system is terrible. They do not come and help you until you've made about a dozen calls to them, only to bring somebody from a 5 hour distance. I don't think their customer support always knew what they're doing. We switched from double hang wood window to casement window, and every time we called to ask how to the secure casement window, we never got a descent answer.

9 years ago

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Verified Customer

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Michelle Levesque Marlinton, WV

Protect America has been a very good service. Their customer service is good, and when my alarm goes off, they're right there for me. It's been a very positive experience.

9 years ago

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Verified Customer

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Alfred Atkinson Charleston, WV

The equipment has been great and the installation process was fine. One think I did like was the fact that, since I purchased it 13 years ago, they have reduced the monitoring fee to $12.95 a month. I'm happy with it.

9 years ago

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Verified Customer

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Debra Chambers Seneca, SC

It was easy to install, and they offered a very good price! They've always offered a good customer service, and everybody has been very helpful so far.

9 years ago

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Verified Customer

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Llwlyn Walker Lubbock, TX

I decided to go with Protect America because friends of mine suggested that I should go with them and I have been very pleased and I have no complaints about it. It was easy and quick to install and I am satisfied.

9 years ago

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Verified Customer

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Hardin Edwards Martinsville, VA

Customer Support was excellent, just as the equipment. I liked that the technicians always make sure that you know how to operate your box before they leave your home.

9 years ago

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Verified Customer

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JG Vidalia, LA

I didn't have a good experience with their customer support. They want the customer to do the entire installation process. My mother in law had it for a few months, and it never worked. She's 93, so we called them to send somebody over to install it for her, but nobody would come. Finally, when they did come, they charged her $150, so her son just told them to cancel it. They just want you to do everything, plus pay the bills. The equipment really has some flaws.

9 years ago

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