Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Fred & Judy Ararat, VA

We've had several break ins, so a family referred us to Protect America. We've been very satisfied about what they have been able do for us. I give them a 10/10.

9 years ago

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Verified Customer

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Fritzann Alexander Wesley Chapel, FL

I've had Protect America for many years. My wife got an alarm system as our house was being built when she was still single. Everything was great up until about 2014 or 2016, in which time we've been having some problems with the master portion of the system. They're based out of Round Rock, Texas, so they don't really send any service, which means everything is do it yourself.

9 years ago

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Verified Customer

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Vergie & Lee Celestine Carencro, LA

My dad purchased Protect America, so I decided purchase a system from them as well. The equipment is high quality, and the service has been great so far! They're awesome!

9 years ago

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Verified Customer

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Jennifer & Jeffrey Schouten Granite Bay, CA

When I was looking for an alarm system, Protect America offered a pretty reasonable price, so I decided to go with them. I've been with them for about 16 years now. The sales team, however, is average. As far as retention goes, keeping their long, loyal customers is something they're below average in. I asked to have a couple of sensors in my new contract and they declined. So I am actually thinking about leaving them.

9 years ago

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Verified Customer

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Dana Yost Snohomish, WA

We got a security system to improve the security at our home. We've been with Protect America for ten years now, and the service has been very good. It works every time, and we haven't had any problems

9 years ago

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Verified Customer

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Patricia Castellucci Gloversville, NY

Protect America is great. My nephew found them on the internet and I have been with them since 2005. They were very good to work with and not pushy or anything.

9 years ago

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Verified Customer

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Deb & Michael Corkery Holdrege, NE

I live out in the country so I figured we would get a security system for protection for the house. I have been very satisfied with the service so far. Everything has been excellent!

9 years ago

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Verified Customer

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Debbie Nelson Olympia, WA

Crime rates in the area have gone up so I decided to buy a home security system. Protect America has been excellent to work with, and they always have great service!

9 years ago

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Verified Customer

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Roosevelt Hall Kansas City, MO

I heard about Protect America through some family years ago. I wanted to protect my house when I'm gone so I signed up for their services. I really like how it has worked so far. It has been great!

9 years ago

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lscummings

Brink Home Services is #1 There prices, representatives, professionalism & promotions Rocks' 🎸I would wouldn't go with any other Home Security, ever! Brink got me locked🔐 in. Thanks Brink Home Security for keeping me safe and secured.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Iscummings. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Eric Luke

The Home Security Representative was very helpful. I do not think it would have needed to get to the point that they needed to step in if Brinks would make sure the technical assistant folks are checking any and all issues when they are called on and Brink's Texting assistant absolutely SUCKS. It seems to be driven by automated questions and after 5 minutes, I quit using it as I had not even texted with a real person yet.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eric. Your feedback is valuable. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Marsha Goldwater

Akera, Brinks customer service rep, was utterly amazing today. We worked on installing 2 replacement sensors. There were a number of challenges, but she patiently, persistently handled them all. She was professional and kind.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Marsha. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Joanna Lang

I called customer service for a variety of items to take care of. Kymanie Walker was outstanding and so patient. Most folks in the U.S. are a bit apprehensive about dealing with overseas customer service. However, Kymanie Walker was outstanding in assisting me with all my questions and everything was addressed. Again, OUTSTANDING!

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Joanna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jackson Landrum

This account belonged to my dad who passed away on November 2, 2024. He would have been 96 on his birthday in April 2025. I live approximately 50 miles from him but always had peace of mind that he was being taken care of by Brinks Home Security. When he passed, it was so easy to work with him to keep the security intact.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jackson. We are pleased to hear about your positive experience with our service! We send our condolences to you and your family. We are happy to know that you had the peace of mind that always hope to provide. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Linda Fountain

The young man that I spoke with advised the door sensor needed to be replaced. I am thankful that he figured out the problem because the new battery didn't resolve the issue. There's a gap in between the magnet and door sensor.

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Cynthia Arbuckle

Brinks Alarm system is the best a little pricey, but still the best, I had Monitronics, before it became Brinks, been with you for 10 yrs , Ladies that I had spoken to and helped me they are the best. Thank you for your help Have a good day, bless you all for working so hard to keep us all safe

9 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Ashley Meadows

I couldn't be more pleased with the service provided by the Agent! From the initial consultation to the final setup, they were professional, knowledgeable, and incredibly responsive. They took the time to explain all my options clearly and made sure the alarm system was tailored to my needs. Thanks to their help. Highly recommended!

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ashley. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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DEB MELLEN

We appreciated the patience of the agent we spoke with. She answered all our questions. Because she spoke fast, we asked her to speak a little slower so that it was clearer for us, for which she did. She was very professional.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Deb Rosenthal

Amazing customer service. I started with a Virtual Assistant, whom I actually thought was a real person at first! She was great. When she could not resolve my issue, I got connected to a real person who was incredible! She was very thorough and so kind. She kept me calm. Finally, my issues were resolved! She deserves a raise!

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Valerie Rose-Piver

Very meaningful call. Jessica made sure every part of the brinks Security was working properly. She is ver efficient. Jessica took me step by step through the home app and how to change The Rules. I really appreciate her time and expertise, as well as her happy personality and professionalism.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Valerie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stephen Cercone

Outstanding. After terrible (really terrible) customer service three years ago when Brinks could not install our system correctly and never fix it, “Alex” in Texas was fabulous. Thank you Brinks/Alarm.com for finally coming through. She is a great representative of your organization.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stephen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Aaron Hursey

My Brinks Customer Service Rep was excellent. I made a request to add a 2nd Door-Bell to my home. We were on the phone for 27 Minute 39 Seconds. He did a great job and only put me on hold a couple short times to help meet my request. I would want him to assist me in the future. Excellent Customer Service.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Aaron. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Melissa K

I received an email offering to lock in my monthly rate at $30.18 (rate was $42) by renewing a 36 month contract. I accepted the offer but my next bill was still $42. I called to find out why and was told the $30.18 was before taxes and fees. No where did it say the $30 was the base rate plus taxes or I would have stayed month to month. I spoke with a rep who was very helpful and able to get my rate down to $33 per month for 40 months, but still, Brinks falsely advertised a promotional rate so that's why I am giving them three stars. The customer service rep was excellent, but I shouldn't have had to call her at all, my new bill should have just been $30.18.

10 months ago

Reply from Brinks Home Security

Hello Melissa. Thank you for taking the time to provide your feedback regarding your recent offer. Rest assured, we’d like to help address your concerns and review this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.

Jul. 10th, 2025

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Ashley H Jeffersonville, IN

We had your system installed in our home on 7 Dec 21. The tech you sent us was amazing. What a polite and professional young man. My husband and I are older and he was so kind and explained all of our questions sometimes over and over again😊. His name is Carlos N. His customer skills are 5 star for sure and so are his work ethics. You don't find many like him out there anymore! I would like to see that he gets awarded for his hard work if your company provides these perks. He is a true gem in your company. Hopefully a promotion is in his future, he deserves one!

5 years ago

Reply from Brinks Home Security

Ashley, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. Here at Brinks Home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and that we were able to provide you will a great on your monthly monitoring payment. Feel free to reach out to us at any time! - Daniela S.

Jan. 11th, 2021

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Carmelo Sorce Montebello, CA

Install went very well and the agent helping me was awesome. I loved that agent contacted me right at our scheduled time. He was very knowledgeable and helpful. so far I'm extremely impressed with protect America. They are very organized and efficient and that came thru in the purchase and install. I've been impressed with the staff I have interacted with so far.

6 years ago

Reply from Brinks Home Security

Hi Carmelo, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance!

Apr. 15th, 2020

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keith vaughn ,

we had security through another company which was absorbed by brinks. no complaints on the old co., and so far no serious complaints for Brinks. they did reduce my payments by 25% when I called and asked, telling them I was going to switch to another co. that was going to cost 25% less. (thanks again brinks). The switch was about a year ago and so far so good. My only complaint was that they sent me an updated panel (at no charge) and it took between 1 and 1&1/2 hours on the phone with a techy to walk me through the switchover process. nothing you can do about that so after a year under brinks I have to say I'm satisfied with the system and other than the switchover have had no need to contact customer service which is about as good as it gets. no time on phone with CS or techs equals a satisfied customer. let's just hope it stays that way.

6 years ago

Reply from Brinks Home Security

Keith , we are filled with joy to hear that we are doing a fantastic job. Here at Brinks we aim to match the perfect price with every customer’s needs. We are more than happy to provide you the protection you deserve inside your home. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Juana H.

Feb. 13th, 2020

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Tracey Henderson South Holland, IL

I spoke with a representative there today named Keisha. She was VERY helpful and knowledgeable about the company. She helped me fix an issue that i have been trying to fix for MONTHS! She gave me information about my alarm system that no other representative gave me after speaking with at least 6 in the last 6 weeks. Thank you so much Keisha. You deserve a RAISE!

6 years ago

Reply from Brinks Home Security

Tracey, Thank you so much for taking the time to leave us a review regarding your service with Keisha. We will be sure to reach out to her superiors to advise of the great job she did. If there is anything else we can do to ensure you experience stays like this please let us know. -Jacob B

Oct. 15th, 2019

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Erica Nalbone

5 star review - I have previously rewieved PA negatively as they were not complying with reading our military orders in a location in which their services did not extend, causing us to pay for an unused service. However after my review, Protect America has contacted me privately and has cancelled my services. I am VERY pleased with my most recent customer service experience and would consider restarting services if in a location that is not military housing. Thank you Protect America for listening to my comment!

6 years ago

Reply from Brinks Home Security

Hey Erica - Thank you for your feedback. We understand that moving can be a hassle. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. We will then reach out to you to correct this matter. Thank you again for your feedback and we apologize for the inconvenience.

Aug. 13th, 2019

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Greg Saenz Rio Rancho, NM

Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

6 years ago

Reply from Brinks Home Security

Thank you for the positive feedback, Greg!

Aug. 12th, 2019

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Josh Anderson Montezuma, IA

Was looking for home security and came upon the top 5 to choose from. Did my homework on all five and went with Protect America. When I first called they were upfront and easy to understand and answered all my questions. They walked me through step by step instructions and stayed until everything was set up. I feel safe and comfortable knowing they have my back. Great price and great people.

6 years ago

Reply from Brinks Home Security

Thank you, Josh!

Jul. 23rd, 2019

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Chris Merced Lincoln, NE

I am an 11-year Protect America customer and never had a problem with the customer service or tech support. Of course, I've had sensors get old or devices needed replaced through warranty but Protect America has always been on my side. I just renewed for another 48 months. I don't have any issues with the company and I will always have an alarm system. One feature I like is that you can move anywhere anytime without being a hassle. Worth the money for that added protection for my family.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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L. Combs Detroit, MI

I have only had this system less than a month. Thus far I have had no problems. Having the customer install the sensors may be an issue for someone older and depending upon what type of windows are in the house. What I most like is the monthly cost and the fact that the system is wireless. If you move it goes with you no matter where you live for the term of the contract. I also like the control panel. It is simple to use and aksi acts as a camera if someone gets in your home. My experience with the 3 people I spoke with and helped me get the system on line was great. They were knowledgeable and patient. I would recommend Brinks Home Security to other people.

7 years ago

Reply from Brinks Home Security

L. Combs,here at Brinks your protection and satisfaction are must and we will do everything we can to ensure this. Thank you so much for not only allowing us to protect your most valuable investment but also taking the time to leave us this review. We look forward to being your trusted home security for many years to come. If there is anything you need please don't hesitate to reach out to us.

Jan. 17th, 2019

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Nels McMullen New Kensington, PA

Great company,great prices and fast response time. On the other hand if you disconnect service for a couple months and you go back you have to start all over again with set up and they may or may not lower your rate. I went back got a lil lower rate but a day later got email from Brinks telling me to come back and service for $15. Well wish they would have offered that day prior. So seems as if not all departments communicate as far as billing and sales. Liked it a lil better when was live watch seemed smaller company and great people. Brinks coming on board made it more corporate but over all still great service.

7 years ago

Reply from Brinks Home Security

Nels, We thank you so much for taking the time to leave us this amazing feedback. Here at Brinks Home Security we strive to make our customer satisfaction the best in the world. In regards to that lower monthly rate, I am happy to provide you with offer. Allow me locate your account and have a representative reach out to you accordingly. -Jacob B

Jan. 13th, 2019

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Leah Las Vegas, NV

This is the 2nd renewal of our contract (I wish there wouldn't be any contract coz in my opinion regardless there's a contract or no contract if the customer is satisfied with the service, they would stay longer.). Customer service is really great, never had any problems or issues, they are very patient, attentive & helpful with our concerns. The system itself is great as well.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Lauren Avon Park, FL

When I called looking for basic information about a home security system I didn't expect to purchase something right away. I spoke with Jacqueline. She couldn't have been any sweeter, caring, compassionate and thorough! She was amazing in making sure I was aware of all they had to offer and helped me build my security system to fit my needs as well as my budget & went well above & beyond. She connected with me on a personal level which was very important to me and I have so much appreciation for. Amazing customer service and can't wait to work with them for years to come!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dennis Fletcher Salt Lake City, UT

Very good customer service, left with no questions; all was straight forward.. Took their time with me. Since my router and signal were top of the line and fiber optic slight hookup with camera and function of system. But, everything s working fine.. A little problem when you return from Returning back the alarm goes off as soon as you open the door. A little annoying😊. The. Camera line to the a/c is about 6 ft shy of being usfulliy. and not sure if the image could be used for a positive ID by authorities if needed. Satisfied over all with the performance esp compared to ADT price.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Gina Forest Grove, OR

The sales representative was thorough, diligent in his explaining the processes, a point system and how the quantity and different peripheral devices affect pricing. Buy down options and honoring online equipment deals. The installation was a breeze, since we did not want a stranger in our home setting up our security, Tim instructed the entire process in phases. The faceplate is simple at best and mountings easily blend into the background of our walls. The notifications of zones is not harsh but pleasant and clean-up was quick. I can say I feel safe with the monitoring system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Lance May Tolleson, AZ

I had a great experience with Blane J. my sales rep, he wasn't pushy at all. I explained what our needs were and he helped create our personalized home security system. The box of equipment came, it was tracked the whole way to our front door. I have a service tech scheduled for this Saturday to instruct me step by step on how to install each piece of equipment. So far my experience has been top notch.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Donald Ozark, AL

So far, everything has gone seamlessly, from talking to the sales person, to ordering, to the installation. The only drawback I have had thus far is that I told the person I initially spoke with I was going to shop around and that I would definitely get back in touch with him either way to let him know my decision. Before I had a chance to call him back (the following day mind you) he called me approximately 3 times! But other than that, everything has been great!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Credit Spokane, WA

Great representative, I don't think it's fair that you have to have good credit to have your security system, a lot of people of been through fraud going on for things so you shouldn't penalize them for that, plus you automatically take it out of my checking account each month so you're guaranteed payment so unfortunately I was not able to become a customer

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Charlotte W Del Valle, TX

I have had LiveWatch for about 18 months now. I do use an alternative security camera system. This past month, while I was on vacation, my alarm system went off. Within seconds of the alarm, everyone on my contact list had been emailed and sent a text notifying us of the alarm. A few seconds later a representative called me. As he and I spoke I checked my parameter and inside house cameras and determined it was a false alarm. The ASAPer system (LiveWatch’s notification system) works great! The professional, courteous and helpfulness of the rep was outstanding and greatly appreciated.

7 years ago Edited September 14, 2021

Reply from Brinks Home Security

Charlotte, Thank you so much for giving us this amazing yet valuable feedback regarding our service. Here at Brinks our customers satisfaction is our top priority so we are filled with joy to know we provided you with such. Have a great day. -Jacob b

Jul. 3rd, 2018

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Susan Kaplan Tucson, AZ

I have had no problems with this company at all and am very pleased with the alarm service. As a single person, it’s important to me that my home is secure when I’m home or not at home. While I’ve had a couple of false alarms when my cats careened off a window , they appear to have outgrown that wild behavior. In addition, the person who sold me this system was very professional and friendly , and I have no issues whatsoever with customer service and technical support. Almost every company one deals with is going to have customers that are satisfied and those who are unhappy. If you are looking for an alarm company , it behooves you to do your research and make an informed decision.

8 years ago

Reply from Brinks Home Security

Susan, This is a very impeccable review you have left us. Words cannot explain our gratitude for you for being a long time loyal customer. We look forward to protecting you for years to come. –Jacob B

May. 2nd, 2018

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Cheryl Kunkler Medina, OH

Moni Security is on top of their game when responding to alerts. They have talked us through resetting our system after alerts and were always very courteous. We feel safe in their care. We have had several false alarms with my husband's medic alert button and they call immediately and send the squad to help. Very prompt and helpful. Resets of the system with their help is easy. Great copany.

8 years ago

Reply from Brinks Home Security

Cheryl, I am glad that you have had a phenomenal experience with us thus far and we aim to continue to ensure your experience remains this way throughout the many years we secure you and your family. We will always be here for you whenever you need us and we thank you for choosing us to protect your home and family. –Jacob B

Apr. 24th, 2018

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Dave Gann North Arlington, NJ

I have had the system for about two years and they are great. The installation was easy and they provided great support getting the system up & monitoring. They have very responsive customer service. Their system works well and if any component fails, they replace it no questions asked. BTW, no component has failed! The billing is through automatic deduction and is painless.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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James Gaines Dallas, TX

Tech representative Kia was amazing i have spoke with her on a number of occasions and all has been pleasant. I spoke to 3 other agenta and none of them could help me and i was ready to cancel but when i spoke to her it was as if God answered my prayers. She knew what she was doing and she stayed focused on what i needed got it handle in a timely manner. People like this will keep people like me comming back to this company and even referring my friends and family. When I call I will now only want to apeak to Kia.

8 years ago

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Randy Sieg Scottsdale, AZ

I have been with MONI for a couple of years now and am pleased with the ease of arming and disarming my system. My home is fully monitored and I feel my home is quite secure when armed. My concerns have always been addressed and a tech has come out and serviced a sensor that was not functioning correctly... I have been called within minutes when the alarm has gone off... we are very satisfied and will continue our association with MONI...

8 years ago

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Frank Corbin Richmond, TX

We’ve had Moni for about four months and have had only good experiences. The initial sign-up went smoothly as the representative explained everything very clearly. The installer was friendly and courteous and clearly knew what he was doing. The system is easy to use and the phone app is quite convenient. So far we’ve had no issues and everything is working as it should. I highly recommend Moni.

8 years ago

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Scott

I am going to get rid of these guys. I have been using them for about 5 years and our monthly rate is now about double where we started. I got a promotional offer in the mail from a competitor that has great reviews on this site so I am going to switch over to them. Here's an update: ADT sent a mailer offering free equipment and a monthly rate that was much lower than my current provider. Of course, when they get in your house they immediately swap out your panel then start trying to upsell you on a bunch of equipment beyond what was free. They also DOUBLE the monthly rate when you want a wireless key pad versus connection to a land line. They never mentioned it on the telemarketing call to schedule the appointment and it was not in the fine print on the offer. I was going to grudgingly accept everything because it was still a little less per month. Then I called Monitronics to cancel and they offered additional equipment for free, and dropped the monthly rate dramatically as long as we signed on for four more years. We're not planning to move so that was fine with us. The only thing I'm still waiting for is two digital video cameras. I have to call them again to find out the status. I had called Monitronics yearly for the past couple years to get a rate reduction. They dropped it only slightly. It took the threat of moving to a new provider to get the rate significantly lowered. All of these security companies would be much better served to stop playing the rate games and just keep the monthly rates at a reasonable amount. They would have more satisfied customers and reduce the churn and the volume of calls each year asking for a rate reduction.

8 years ago

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Paul W

Before I start, regarding Brendon Nicols review of July 27-Live Watch has only been in business since 2002, so I'm not sure how he's been "locked" into a contract with them for 47 years, making me discount the rest of his review as well. As for us, we've been with them for 18 months and have no complaints. The set up and the customer support setting the system up and testing it made it very easy. The packaging the system came in was well packed and everything was clearly explained in the accompanying instructions. We have a cat and have had no false alarms. The remote arming/disarming feature works great. The website could be a little easier to navigate but all in all for the price I'd say it's a really good deal.

8 years ago

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Leslie Chamness Longview, TX

I wanted to update my complain. A representative from Monies Corporate Office contact our family and has decided to dismiss the debt owed by my Mother-in-law. The representative was very understanding and professional. My entire family is very appreciative of this decision. I am hoping that maybe new policies will come from this decision that may help others in the same situation. Thank you Monies. Original complaint: My family member paid for a year of monitoring service. After that year, to save money, signed a two year contract. Shortly after, this 80 year old women had a heart attack and had to move in with her daughter. We contacted the company to cancel service. They refused and hassled her continuously. They have now turned her over to collections, who are now hounding her over $450 for service they never provided. Shameful.

8 years ago

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