Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Llwlyn Walker Lubbock, TX

I decided to go with Protect America because friends of mine suggested that I should go with them and I have been very pleased and I have no complaints about it. It was easy and quick to install and I am satisfied.

8 years ago

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Verified Customer

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Hardin Edwards Martinsville, VA

Customer Support was excellent, just as the equipment. I liked that the technicians always make sure that you know how to operate your box before they leave your home.

8 years ago

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Verified Customer

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JG Vidalia, LA

I didn't have a good experience with their customer support. They want the customer to do the entire installation process. My mother in law had it for a few months, and it never worked. She's 93, so we called them to send somebody over to install it for her, but nobody would come. Finally, when they did come, they charged her $150, so her son just told them to cancel it. They just want you to do everything, plus pay the bills. The equipment really has some flaws.

8 years ago

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Verified Customer

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James Stark Apple Grove, WV

We originally chose them for the service they offered. We did the installation ourselves, and our experiences with the equipment and with customer support have been okay. We'd like to say that it was a little cheaper but they're about the same as anybody else.

8 years ago

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Verified Customer

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David Coberley Roy, UT

So far, we've been very pleased with their customer service. Installing it was great, we did it ourselves. They gave us a discount through my husband's company, so that came in handy.

8 years ago

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Verified Customer

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Hank Crismore Salado, TX

I've had a fair experience with the equipment. I did the installation myself. I wish they could have the door and window sensors better than what they have; they seem to wear out easily. Customer support seems to be really busy, but they're fine. I picked them because I knew someone that had the service.

8 years ago

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Verified Customer

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Jose & Julie Sanchez Tampa, FL

The service itself is okay, I mean, I haven't had the alarm go off too many times. The representatives were good as well, so I believe that overall, it's been a positive experience.

8 years ago

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Verified Customer

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Dennis Diehl Spring, TX

The Sales Team has been satisfactory and very helpful. The equipment is very easy to use as well. I think Protect America is a great company; they're well priced in the market place.

8 years ago

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Verified Customer

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Keith Lewis Houston, TX

Everything is pretty good. If I have a problem, I call them and they solve it. The equipment is good; I don't have a problem with the equipment at home.The only feedback I have is that they treat you different when you have a contract with them than when you don't.

8 years ago

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Verified Customer

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Charles Fonville Erin, TN

They helped me solve any problem we ran into. We've had a very good relationship with them. It's even been used accidentally a couple of occasions, and it has worked very well. Overall, we're very satisfied with them.

8 years ago

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Verified Customer

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Vernon Dahl Woodinville, WA

The service has been just fine so far. It was very easy to set up the system and they were very helpful. I'm definitely satisfied with Protect America.

8 years ago

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Verified Customer

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Edward Gundrum Lebanon, PA

Very easy to set up and it take no time to set up. Every time I've called they have an answer for me and I had no problem so far dealing with them so good company.

8 years ago

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Verified Customer

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Harry Smith Waymart, PA

I believe that they do need to be in touch with their customers more often than they are to see if there's anything you need or anything that needs to be upgraded or anything like that. They never call you, you always have to call them so you know if you have a problem they never call to see if everything is okay or if you need any help with your equipment or anything. I had an incident in a couple weeks ago where I accidentally hit the button and it set off the alarm and they called right away but the equipment we had a lot of problems with the equipment.

8 years ago

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Verified Customer

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Daniel Arroyo Auburn, WA

For the price it's okay. I needed an alarm because I do travel from time to time and I use to make sure that while I was traveling my house is gonna be safe. I haven't talked to the sales team in a while so I mean other than when I initially bought my system so again it's okay

8 years ago

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Verified Customer

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Walter Crawford Redford Charter, MI

I need to get in contact with them because after this I still need a couple of things to be done around my home, that is a couple of windows that I need to be cover. The sales team is really good.

8 years ago

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Verified Customer

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Danny Rhoton White Pine, TN

I recommend it to everybody. All I can say is they're excellent people to work with, I get along with them good and everything and they just fantastic, amazing

8 years ago

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Verified Customer

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Christopher Amaris Miami, FL

I found Protect America by Googling it and comparing it to other ones that were on the reviews so basically I'm my own research. The alarm is okay, I'll give them a 7..The installing of the equipment was easy, the quality equipment sometimes outdated compared to other companies.

8 years ago

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Verified Customer

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Terrie Fournier Plainville, MA

I was living in the mobile home park and the security around it, they have a security system and it wasn't that good so I want one for my home, for my windows and my doors. I think I looked it up on the internet 'cause I had it for 10 years. The system is okay...no one is broken in or anything. They can be kind of pushy sometimes trying to get you to buy some 'cause they wanna make to upgrade but I did

8 years ago

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Verified Customer

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DR Harvey, LA

The world's crazy, I just feel safer having an alarm system so I know when people are coming and going. The customer service, the product - I'm very pleased with it all. We've been with them for a long time

8 years ago

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Verified Customer

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John Herron Seattle, WA

We actually decided to get a security system because it lowers our insurance rates. The system is easy to use and actually works well. We have been with them for years and love them!

9 years ago

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Verified Customer

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Jean Nicolas Frankfort, IL

I wanted to protect my home and belongings, so I got an alarm system. I have been with them for years, and I have never had any issues. The service is satisfactory.

9 years ago

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Verified Customer

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Donnie and Susan Branam Somerset, PA

We were robbed a while back, so I did research online and heard about Protect America. Its been a good service for us. I have been with them for years and plan on staying with them.

9 years ago

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Verified Customer

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Van & Ann Hughes Milton, NC

I am always worried about someone breaking-and-entering into our home. A co-worker was telling me about Protect America so I decided to give them a try. I've been pretty satisfied with their service.

9 years ago

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Verified Customer

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John Godfrey San Antonio, TX

We actually inherited the system when we moved into this house, but we've been really pleased with the service. I just wish that my plan had a security camera, but other than that everything is great.

9 years ago

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Verified Customer

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Andy & Davis Denis New Market, AL

I have the platinum plan. I found PA through an online search. I got the system for peace of mind because there have been a lot of break-ins in my area. Everything has been pretty good. i give them a 9.

9 years ago

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Verified Customer

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Ray & Rosylon Patrick Flint, MI

My husband got their service for us and it has been fine. Customer service and sales have been fine to work with and the system works pretty good. I would give them a 10.

9 years ago

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Verified Customer

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Joel Blanchette Miami Beach, FL

I went with Protect America because of their basic monthly service. I had it installed in my condo in Miami so that it can be protected when I am away. The service gets better and better over time, too. My only qualm is the customer support team. When you call they can be very rude and unprofessional. They seem uneducated and just like low-level people.

9 years ago

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Verified Customer

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Anthony Smalls St Helena Island, SC

I heard about Protect America from a friend and decided to go with them to help prevent a break in to the house. The service and sales team have both been excellent. 10/10!

9 years ago

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Verified Customer

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Fred & Judy Ararat, VA

We've had several break ins, so a family referred us to Protect America. We've been very satisfied about what they have been able do for us. I give them a 10/10.

9 years ago

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Verified Customer

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Fritzann Alexander Wesley Chapel, FL

I've had Protect America for many years. My wife got an alarm system as our house was being built when she was still single. Everything was great up until about 2014 or 2016, in which time we've been having some problems with the master portion of the system. They're based out of Round Rock, Texas, so they don't really send any service, which means everything is do it yourself.

9 years ago

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Verified Customer

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Vergie & Lee Celestine Carencro, LA

My dad purchased Protect America, so I decided purchase a system from them as well. The equipment is high quality, and the service has been great so far! They're awesome!

9 years ago

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Verified Customer

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Jennifer & Jeffrey Schouten Granite Bay, CA

When I was looking for an alarm system, Protect America offered a pretty reasonable price, so I decided to go with them. I've been with them for about 16 years now. The sales team, however, is average. As far as retention goes, keeping their long, loyal customers is something they're below average in. I asked to have a couple of sensors in my new contract and they declined. So I am actually thinking about leaving them.

9 years ago

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Verified Customer

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Dana Yost Snohomish, WA

We got a security system to improve the security at our home. We've been with Protect America for ten years now, and the service has been very good. It works every time, and we haven't had any problems

9 years ago

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Verified Customer

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Patricia Castellucci Gloversville, NY

Protect America is great. My nephew found them on the internet and I have been with them since 2005. They were very good to work with and not pushy or anything.

9 years ago

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Verified Customer

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Deb & Michael Corkery Holdrege, NE

I live out in the country so I figured we would get a security system for protection for the house. I have been very satisfied with the service so far. Everything has been excellent!

9 years ago

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Verified Customer

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Debbie Nelson Olympia, WA

Crime rates in the area have gone up so I decided to buy a home security system. Protect America has been excellent to work with, and they always have great service!

9 years ago

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Verified Customer

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Roosevelt Hall Kansas City, MO

I heard about Protect America through some family years ago. I wanted to protect my house when I'm gone so I signed up for their services. I really like how it has worked so far. It has been great!

9 years ago

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Ashley H Jeffersonville, IN

We had your system installed in our home on 7 Dec 21. The tech you sent us was amazing. What a polite and professional young man. My husband and I are older and he was so kind and explained all of our questions sometimes over and over again😊. His name is Carlos N. His customer skills are 5 star for sure and so are his work ethics. You don't find many like him out there anymore! I would like to see that he gets awarded for his hard work if your company provides these perks. He is a true gem in your company. Hopefully a promotion is in his future, he deserves one!

5 years ago

Reply from Brinks Home Security

Ashley, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. Here at Brinks Home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and that we were able to provide you will a great on your monthly monitoring payment. Feel free to reach out to us at any time! - Daniela S.

Jan. 11th, 2021

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Carmelo Sorce Montebello, CA

Install went very well and the agent helping me was awesome. I loved that agent contacted me right at our scheduled time. He was very knowledgeable and helpful. so far I'm extremely impressed with protect America. They are very organized and efficient and that came thru in the purchase and install. I've been impressed with the staff I have interacted with so far.

5 years ago

Reply from Brinks Home Security

Hi Carmelo, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance!

Apr. 15th, 2020

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keith vaughn ,

we had security through another company which was absorbed by brinks. no complaints on the old co., and so far no serious complaints for Brinks. they did reduce my payments by 25% when I called and asked, telling them I was going to switch to another co. that was going to cost 25% less. (thanks again brinks). The switch was about a year ago and so far so good. My only complaint was that they sent me an updated panel (at no charge) and it took between 1 and 1&1/2 hours on the phone with a techy to walk me through the switchover process. nothing you can do about that so after a year under brinks I have to say I'm satisfied with the system and other than the switchover have had no need to contact customer service which is about as good as it gets. no time on phone with CS or techs equals a satisfied customer. let's just hope it stays that way.

6 years ago

Reply from Brinks Home Security

Keith , we are filled with joy to hear that we are doing a fantastic job. Here at Brinks we aim to match the perfect price with every customer’s needs. We are more than happy to provide you the protection you deserve inside your home. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us. -Juana H.

Feb. 13th, 2020

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Tracey Henderson South Holland, IL

I spoke with a representative there today named Keisha. She was VERY helpful and knowledgeable about the company. She helped me fix an issue that i have been trying to fix for MONTHS! She gave me information about my alarm system that no other representative gave me after speaking with at least 6 in the last 6 weeks. Thank you so much Keisha. You deserve a RAISE!

6 years ago

Reply from Brinks Home Security

Tracey, Thank you so much for taking the time to leave us a review regarding your service with Keisha. We will be sure to reach out to her superiors to advise of the great job she did. If there is anything else we can do to ensure you experience stays like this please let us know. -Jacob B

Oct. 15th, 2019

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Erica Nalbone

5 star review - I have previously rewieved PA negatively as they were not complying with reading our military orders in a location in which their services did not extend, causing us to pay for an unused service. However after my review, Protect America has contacted me privately and has cancelled my services. I am VERY pleased with my most recent customer service experience and would consider restarting services if in a location that is not military housing. Thank you Protect America for listening to my comment!

6 years ago

Reply from Brinks Home Security

Hey Erica - Thank you for your feedback. We understand that moving can be a hassle. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. We will then reach out to you to correct this matter. Thank you again for your feedback and we apologize for the inconvenience.

Aug. 13th, 2019

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Greg Saenz Rio Rancho, NM

Worked with “Aly” this morning. She immediately came on line with me and helped me to tweak my system as well as made the zones that were on my phone app more user friendly for me. Best customer service I have ever received from ANY company EVER ! Would highly recommend the live chat customer service as the way to go. 15 year customer and Protect America is still the best !

6 years ago

Reply from Brinks Home Security

Thank you for the positive feedback, Greg!

Aug. 12th, 2019

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Josh Anderson Montezuma, IA

Was looking for home security and came upon the top 5 to choose from. Did my homework on all five and went with Protect America. When I first called they were upfront and easy to understand and answered all my questions. They walked me through step by step instructions and stayed until everything was set up. I feel safe and comfortable knowing they have my back. Great price and great people.

6 years ago

Reply from Brinks Home Security

Thank you, Josh!

Jul. 23rd, 2019

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Chris Merced Lincoln, NE

I am an 11-year Protect America customer and never had a problem with the customer service or tech support. Of course, I've had sensors get old or devices needed replaced through warranty but Protect America has always been on my side. I just renewed for another 48 months. I don't have any issues with the company and I will always have an alarm system. One feature I like is that you can move anywhere anytime without being a hassle. Worth the money for that added protection for my family.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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L. Combs Detroit, MI

I have only had this system less than a month. Thus far I have had no problems. Having the customer install the sensors may be an issue for someone older and depending upon what type of windows are in the house. What I most like is the monthly cost and the fact that the system is wireless. If you move it goes with you no matter where you live for the term of the contract. I also like the control panel. It is simple to use and aksi acts as a camera if someone gets in your home. My experience with the 3 people I spoke with and helped me get the system on line was great. They were knowledgeable and patient. I would recommend Brinks Home Security to other people.

7 years ago

Reply from Brinks Home Security

L. Combs,here at Brinks your protection and satisfaction are must and we will do everything we can to ensure this. Thank you so much for not only allowing us to protect your most valuable investment but also taking the time to leave us this review. We look forward to being your trusted home security for many years to come. If there is anything you need please don't hesitate to reach out to us.

Jan. 17th, 2019

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Nels McMullen New Kensington, PA

Great company,great prices and fast response time. On the other hand if you disconnect service for a couple months and you go back you have to start all over again with set up and they may or may not lower your rate. I went back got a lil lower rate but a day later got email from Brinks telling me to come back and service for $15. Well wish they would have offered that day prior. So seems as if not all departments communicate as far as billing and sales. Liked it a lil better when was live watch seemed smaller company and great people. Brinks coming on board made it more corporate but over all still great service.

7 years ago

Reply from Brinks Home Security

Nels, We thank you so much for taking the time to leave us this amazing feedback. Here at Brinks Home Security we strive to make our customer satisfaction the best in the world. In regards to that lower monthly rate, I am happy to provide you with offer. Allow me locate your account and have a representative reach out to you accordingly. -Jacob B

Jan. 13th, 2019

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Leah Las Vegas, NV

This is the 2nd renewal of our contract (I wish there wouldn't be any contract coz in my opinion regardless there's a contract or no contract if the customer is satisfied with the service, they would stay longer.). Customer service is really great, never had any problems or issues, they are very patient, attentive & helpful with our concerns. The system itself is great as well.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Lauren Avon Park, FL

When I called looking for basic information about a home security system I didn't expect to purchase something right away. I spoke with Jacqueline. She couldn't have been any sweeter, caring, compassionate and thorough! She was amazing in making sure I was aware of all they had to offer and helped me build my security system to fit my needs as well as my budget & went well above & beyond. She connected with me on a personal level which was very important to me and I have so much appreciation for. Amazing customer service and can't wait to work with them for years to come!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dennis Fletcher Salt Lake City, UT

Very good customer service, left with no questions; all was straight forward.. Took their time with me. Since my router and signal were top of the line and fiber optic slight hookup with camera and function of system. But, everything s working fine.. A little problem when you return from Returning back the alarm goes off as soon as you open the door. A little annoying😊. The. Camera line to the a/c is about 6 ft shy of being usfulliy. and not sure if the image could be used for a positive ID by authorities if needed. Satisfied over all with the performance esp compared to ADT price.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

Brinks Home Security Reviews