Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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J Golding Clarksville, TN

The customer support is good, I haven't had any problems with them. Plus, the equipment has worked fine so far. The only thing I'd like is just another sign.

9 years ago

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Verified Customer

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Willa Williams Hazard, KY

The equipment has been good, but I think some of our units are old. Their representatives have been on top of everything. If I had a unit go out, they would send a replacement, and work with me to get a new one.

9 years ago

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Verified Customer

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Isamarie Ramirez Sellersville, PA

The installation process was simple and quick, and the system works without a problem. If the alarm goes off, the Police is here within 5 minutes, so it works.

9 years ago

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Verified Customer

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Angela Haynes Chicago, IL

The equipment is okay, it just doesn't work right now. I don't know how to fix it, and I've been so busy, I haven't had time to call them. Also, it was a little complicated for me to install the system. I thought they came out and did it for you. Besides that, their customer support is just fine. I don't really have a problem with them.

9 years ago

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Verified Customer

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Marcus Bedford Cerritos, CA

Anytime there's been a problem, they have taken care of it, so the service is good. We chose Protect America because of the price and their history, and although we had to install it ourselves, it's worked just fine for us.

9 years ago

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Verified Customer

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David Stephens Euless, TX

I did the installation myself! It was great. Plus, their agents are very pleasing. I do have to say that we had to call the 800 number to go over the instructions. They should provide better instructions.

9 years ago

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Verified Customer

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David Tanouye Gardena, CA

Customer support has always been there for me. They help me whenever I call them with any issues I may have. Plus, installing the system is very simple; I could do it myself.

9 years ago

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Verified Customer

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Matthew Freese Imperial, MO

They've much better than I expected. I was always getting through a live person very quickly, and they've handled everything I've asked them to do. It's been such a positive experience.

9 years ago

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Verified Customer

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Sherry Ferguson Allons, TN

Their customer support has been wonderful, and I've had no problems whatsoever with the equipment. They came out and installed, and they have an answer to all my questions.

9 years ago

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Verified Customer

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David McGlothin Denver, CO

We've had Protect America for 10 years, and they've offered a great service. The equipment works well, and we plan to continue using it. It's the service that we need.

9 years ago

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Verified Customer

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Syed Hossain Canoga Park, CA

So far, the service has worked fine. The equipment is okay; I actually installed it myself. We never get the window or garden sign that shows Protect America or something. I think it'll be better if we get one.

9 years ago

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Verified Customer

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Lydia Guido Killeen, TX

After comparing some pricing and quality, I decided to go with Protect America. They're really knowledgeable with the equipment and the service, so I'm satisfied with them.

9 years ago

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Verified Customer

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Carol Chambers Louisville, KY

The installation process was the easiest process ever. We did it all ourselves. They were very knowledgeable, so I have nothing but good things to say about their support.

9 years ago

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Verified Customer

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Shirley Eldridge Louisville, KY

I would say the equipment is very good, I'm very pleased. I actually installed it myself, with the help of someone by the telephone. It's been a wonderful experience!

9 years ago

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Verified Customer

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Juanita Thomas Linden, AL

I originally chose Protect America because of the price, but it's changed over the years. Their customer service team is very good, and they also did a pretty good job with the installation. It's been a fair experience overall so far, because of the price and the monitors; the batteries didn't hold up all that well.

9 years ago

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Verified Customer

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Lee Ward Methuen, MA

Their representatives have been generally good, but sometimes it takes them a long time to answer the phone. Besides that, the equipment is a self-install system, and it was pretty easy. I do have to say that I've got one or two hiccups with it, but I've had, overall, good performance for the past 3 or 4 years.

9 years ago

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Verified Customer

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Cheryl Hipp West Columbia, SC

I liked the individuals that called me to purchase Protect America, and the fact that nobody came to my house. I just did it myself. It's all been excellent.

9 years ago

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Verified Customer

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Lisa Marling Franklin, NC

It wasn't hard to install the system, and it's worked very well so far. Plus, they excellent customer service, and they're good answering questions over the phone.

9 years ago

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Verified Customer

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Jason Peugh Edmonton, KY

They're usually quick to answer every time I call them. Plus, they're also quick when something needs to be done. It's just a good equipment and service that has a reasonable price.

9 years ago

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Verified Customer

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Miriam Trezevant Winnsboro, SC

I chose Protect America because it was convenient and priceless. So far, I've enjoyed the equipment. It's very good and very dependable. Plus, installing it was easy. I just think it's a good company.

9 years ago

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Verified Customer

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Joyce Wright Gretna, VA

The installation process was quick and easy, and the equipment seems to work just fine. Their customer support has been good as well, so everything seems to be working.

9 years ago

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Verified Customer

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Bruce Broadbent American Fork, UT

I chose Protect America for their descent reputation and best seller uprising. All my interactions have been positive with them over the years. And I actually get the installation - so that's great!

9 years ago

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Verified Customer

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Bobby Price Centre, AL

I've not had any, like I said we haven't had any problems for breaking in to burglary or anything. But, when my alarm accidentally goes off, they respond. The equipment is good so far!

9 years ago

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Verified Customer

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John Conrad Woodville, MS

It takes them too long to come on the phone sometimes. I forgot to disarm it once, and they had no proof a siren had gone off, even after 3 hours. Besides that, the equipment was easy to install, but I've had some doubts about it.

9 years ago

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Verified Customer

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DC Maplewood, OH

The equipment was okay. I don't think it's great. On the other hand, installing the system is terrible. They do not come and help you until you've made about a dozen calls to them, only to bring somebody from a 5 hour distance. I don't think their customer support always knew what they're doing. We switched from double hang wood window to casement window, and every time we called to ask how to the secure casement window, we never got a descent answer.

9 years ago

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Verified Customer

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Michelle Levesque Marlinton, WV

Protect America has been a very good service. Their customer service is good, and when my alarm goes off, they're right there for me. It's been a very positive experience.

9 years ago

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Verified Customer

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Alfred Atkinson Charleston, WV

The equipment has been great and the installation process was fine. One think I did like was the fact that, since I purchased it 13 years ago, they have reduced the monitoring fee to $12.95 a month. I'm happy with it.

9 years ago

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Verified Customer

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Debra Chambers Seneca, SC

It was easy to install, and they offered a very good price! They've always offered a good customer service, and everybody has been very helpful so far.

9 years ago

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Verified Customer

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Llwlyn Walker Lubbock, TX

I decided to go with Protect America because friends of mine suggested that I should go with them and I have been very pleased and I have no complaints about it. It was easy and quick to install and I am satisfied.

9 years ago

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Verified Customer

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Hardin Edwards Martinsville, VA

Customer Support was excellent, just as the equipment. I liked that the technicians always make sure that you know how to operate your box before they leave your home.

9 years ago

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Verified Customer

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JG Vidalia, LA

I didn't have a good experience with their customer support. They want the customer to do the entire installation process. My mother in law had it for a few months, and it never worked. She's 93, so we called them to send somebody over to install it for her, but nobody would come. Finally, when they did come, they charged her $150, so her son just told them to cancel it. They just want you to do everything, plus pay the bills. The equipment really has some flaws.

9 years ago

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Verified Customer

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James Stark Apple Grove, WV

We originally chose them for the service they offered. We did the installation ourselves, and our experiences with the equipment and with customer support have been okay. We'd like to say that it was a little cheaper but they're about the same as anybody else.

9 years ago

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Verified Customer

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David Coberley Roy, UT

So far, we've been very pleased with their customer service. Installing it was great, we did it ourselves. They gave us a discount through my husband's company, so that came in handy.

9 years ago

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Verified Customer

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Hank Crismore Salado, TX

I've had a fair experience with the equipment. I did the installation myself. I wish they could have the door and window sensors better than what they have; they seem to wear out easily. Customer support seems to be really busy, but they're fine. I picked them because I knew someone that had the service.

9 years ago

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Verified Customer

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Jose & Julie Sanchez Tampa, FL

The service itself is okay, I mean, I haven't had the alarm go off too many times. The representatives were good as well, so I believe that overall, it's been a positive experience.

9 years ago

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Verified Customer

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Dennis Diehl Spring, TX

The Sales Team has been satisfactory and very helpful. The equipment is very easy to use as well. I think Protect America is a great company; they're well priced in the market place.

9 years ago

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Verified Customer

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Keith Lewis Houston, TX

Everything is pretty good. If I have a problem, I call them and they solve it. The equipment is good; I don't have a problem with the equipment at home.The only feedback I have is that they treat you different when you have a contract with them than when you don't.

9 years ago

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Verified Customer

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Charles Fonville Erin, TN

They helped me solve any problem we ran into. We've had a very good relationship with them. It's even been used accidentally a couple of occasions, and it has worked very well. Overall, we're very satisfied with them.

9 years ago

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Verified Customer

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Vernon Dahl Woodinville, WA

The service has been just fine so far. It was very easy to set up the system and they were very helpful. I'm definitely satisfied with Protect America.

9 years ago

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Verified Customer

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Edward Gundrum Lebanon, PA

Very easy to set up and it take no time to set up. Every time I've called they have an answer for me and I had no problem so far dealing with them so good company.

9 years ago

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Verified Customer

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Harry Smith Waymart, PA

I believe that they do need to be in touch with their customers more often than they are to see if there's anything you need or anything that needs to be upgraded or anything like that. They never call you, you always have to call them so you know if you have a problem they never call to see if everything is okay or if you need any help with your equipment or anything. I had an incident in a couple weeks ago where I accidentally hit the button and it set off the alarm and they called right away but the equipment we had a lot of problems with the equipment.

9 years ago

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Verified Customer

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Daniel Arroyo Auburn, WA

For the price it's okay. I needed an alarm because I do travel from time to time and I use to make sure that while I was traveling my house is gonna be safe. I haven't talked to the sales team in a while so I mean other than when I initially bought my system so again it's okay

9 years ago

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Verified Customer

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Walter Crawford Redford Charter, MI

I need to get in contact with them because after this I still need a couple of things to be done around my home, that is a couple of windows that I need to be cover. The sales team is really good.

9 years ago

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Verified Customer

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Danny Rhoton White Pine, TN

I recommend it to everybody. All I can say is they're excellent people to work with, I get along with them good and everything and they just fantastic, amazing

9 years ago

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Verified Customer

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Christopher Amaris Miami, FL

I found Protect America by Googling it and comparing it to other ones that were on the reviews so basically I'm my own research. The alarm is okay, I'll give them a 7..The installing of the equipment was easy, the quality equipment sometimes outdated compared to other companies.

9 years ago

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Verified Customer

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Terrie Fournier Plainville, MA

I was living in the mobile home park and the security around it, they have a security system and it wasn't that good so I want one for my home, for my windows and my doors. I think I looked it up on the internet 'cause I had it for 10 years. The system is okay...no one is broken in or anything. They can be kind of pushy sometimes trying to get you to buy some 'cause they wanna make to upgrade but I did

9 years ago

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Verified Customer

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DR Harvey, LA

The world's crazy, I just feel safer having an alarm system so I know when people are coming and going. The customer service, the product - I'm very pleased with it all. We've been with them for a long time

9 years ago

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Verified Customer

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John Herron Seattle, WA

We actually decided to get a security system because it lowers our insurance rates. The system is easy to use and actually works well. We have been with them for years and love them!

9 years ago

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Verified Customer

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Jean Nicolas Frankfort, IL

I wanted to protect my home and belongings, so I got an alarm system. I have been with them for years, and I have never had any issues. The service is satisfactory.

9 years ago

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Verified Customer

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Donnie and Susan Branam Somerset, PA

We were robbed a while back, so I did research online and heard about Protect America. Its been a good service for us. I have been with them for years and plan on staying with them.

9 years ago

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