Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Phillips Russ

Great customer service and knowledge, thanks!

1 year ago Edited August 1, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Brandy Donaldson

Great service always resolved my concerns

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brandy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jeffrey Armstrong

Rep answered questions well, quickly, & professionally.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Judi Campoli

Friendly & knowledgeable customer service

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Judi. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Michele Gardner

Customer service handled my issue on the first go round

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michele. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jan

Service was great and problem resolved quickly

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Libby Felton

The company is very professional and experienced

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Libby. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Anita

Patricia was thorough and patient with all my questions.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Jones

very friendly and helpful representative

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Felicia Nico

the customer service was awesome, she was very caring

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Felicia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Karen Alford

Customer Service- Account Manager Ali was very helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Harparminder Chadha

Omar was very courteous, professional and efficient.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Harparminder. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Sara Gale

Great service! Super friendly and helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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George Japaridze

Representative was atient and knowledgeable.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Beverly Bowman

I WAS ABLE TO COMPLETE MY TASK WITH ASSISTANCE

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beverly. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Debbie Robbins

The person I spoke with was very helpful and kind.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Debbie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stella Huang

A trustworthy company. Overall service is great!!!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Vincent Calloway

So far, everything has been great. very professiona;l

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vincent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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ricky poole

Technician was very knowledgeable and helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rickey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Gary Coshow Jr

Amazing customer service super nice and helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gary. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Karen Ardis

Suesett was the best. Compassionate above all.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Duane Smart

Zina was pleasant, easy to work with and professional

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Duane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Jeffrey Carlin

The agent was thorough, polite, kind and personable

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Nelia

Customer service very professional and helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Mike Ray

The lady took time to help me and was very professional

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mike. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Jane Geyer

Very helpful and answer all my questions!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Aimee Ogwynn

I'm being sent to collections for a home system I haven't used in 7 years. They won't cancel my account. Do not use this company

1 year ago

Reply from Brinks Home Security

Hello Aimee. I am sorry to hear of your decision to end your contract with Brinks Home and understand you are disappointed with the service and the cancellation process. We regret any inconvenience that may have been caused. We have located your account and would like to address this. Please send us an email at socialmedia@brinkshome.com with your contact information.

Feb. 28th, 2025

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royalyakdog Pueblo, CO

Their customer service is beyond terrible. Longs phone waits, cut-off calls, reps who don't know their job. Don't bother.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding hold times and your experience with our representatives over the phone. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Aimee Edmonton, AB

This place has terrible customer service. Say many things to get you off the phone and don’t stand by products service or anything. Buyer be ware.

4 years ago

Reply from Brinks Home Security

Aimee, Thank you for your feedback, we are sorry to hear your
experience was less than 5-stars. Brinks Home takes all
complaints seriously, and we appreciate you bringing
this to our attention. Would you be willing to speak with
us about this issue so that we can ensure your feedback
is included in improvements to our customer service
policies and procedures? Please call us at 1-800-447-
9239 or email us at socialmedia@brinkshome.com at
your convenience to provide more details about your
experience. - Hector S.

Jan. 19th, 2022

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Jen Cousineau Wyoming, MI

I called to cancel my contact and was told it was 53 months!!!!!! That is 5 years!!! Way way way long! Wish that had been clearer in the beginning.

5 years ago

Reply from Brinks Home Security

Jen, we are sorry to hear that you want to cancel. At Brinks Home we never mean to make any request a difficult one. With that being said , we would like to look into this matter further. I was able to locate your account and I would be happy to reach out to you to resolve this matter. - Daniela S.

Apr. 26th, 2021

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Teresa N. Abston Conway, SC

Great service. Good at calling, if the alarm goes off.

5 years ago

Reply from Brinks Home Security

Teresa, your feedback means a lot to us. Thank you for letting us know about your experience. We aim for experiences like this. Let us know if you need anything else. - Daniela S.

Mar. 31st, 2021

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Jorge Mendez San Antonio, TX

been hang up twice in one one hour period, this of course is not the first time, as soon as I pay these guys off I'm going somewhere else.

5 years ago

Reply from Brinks Home Security

Jorge, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.

Sep. 22nd, 2020

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Victor Santos Horseheads, NY

System sucks got broken into panel broken an now the whole thing doesn't work so I'm paying for something that serves no purpose totally dissatisfied

6 years ago

Reply from Brinks Home Security

Hi Victor, Thank you for reaching out. We apologize for your experience and would like to answer any questions you might have about your system. Please reply via “Private Response” with the name and address associated with your account and a member of our Care team will reach out to you with assistance once we verify your customer information.

Jun. 1st, 2020

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Joel Walker Hendersonville, NC

It went very well. Very simple to setup and use.

6 years ago

Reply from Brinks Home Security

Hi Joel, Thank you for taking the time to leave a review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Sean curry Fishkill, NY

Worst company ever did business with. Had to report them to better business bureau. Terrible equipment and terrible service.

6 years ago

Reply from Brinks Home Security

Hi Sean, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Apr. 15th, 2020

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Gina Botello Torrance, CA

The installation was easy and the support was great.

6 years ago

Reply from Brinks Home Security

Hi Gina, Thank you for the review. We're happy to hear about your positive experience. Please let us know if we can help answer any other questions about your system.

Mar. 23rd, 2020

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Gardner Grand Junction, CO

Support team were professional and well trained, and very patient

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Erica Griggs

Easy. Great customer service. Great alarm pad

6 years ago

Reply from Brinks Home Security

Hi Erica, Thank you for the positive feedback! Please reach back out if you need further assistance.

Mar. 4th, 2020

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Keena Poole Lithia Springs, GA

Very easy set up..The tech walked us through everything!

6 years ago

Reply from Brinks Home Security

Hi Keena, We’re happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 4th, 2020

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Joshua M. Sayles Brownsville, OR

The process from start to finish went great!

6 years ago

Reply from Brinks Home Security

Hi Joshua, Thanks for reaching out! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 18th, 2020

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Sherri Benn New Braunfels, TX

Excellent, helpful, patient and professional

6 years ago

Reply from Brinks Home Security

Hi Sherri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Magda Groveland, FL

It went really good. Everything was working right away.

6 years ago

Reply from Brinks Home Security

Hi Magda, Thank you for the positive feedback. We’re happy to hear you’re enjoying your equipment. Please let us know if you need any further assistance.

Nov. 4th, 2019

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Moustapha Mbacke Louisville, KY

Great good company. They walked me through everything that I needed to know.

6 years ago

Reply from Brinks Home Security

Hi Moustapha,
We appreciate your positive feedback. We are glad that you've had an awesome experience. Please let us know if you need any further assistance.

Oct. 17th, 2019

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Amy

Very easy to install and user friendly!

6 years ago

Reply from Brinks Home Security

Hello Amy,
We greatly appreciate your feedback; we are glad that the DIY install process was simple and user- friendly. Please let us know if you need further assistance with your system.

Oct. 7th, 2019

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Rebecca Wilson Moss Point, MS

Awesome customer service from sales to setup!

6 years ago

Reply from Brinks Home Security

Thank you, Rebecca!

Aug. 1st, 2019

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Anonymous Shingle Springs, CA

Patient, friendly, knowledgeable, efficient.

7 years ago

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Penny Nolen

Professionalisms in dealing with prospective clients!

7 years ago

Reply from Brinks Home Security

You rock, Penny!

May. 29th, 2019

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Janie summers Sacramento, CA

Customer service representative was very helpful!

7 years ago

Reply from Brinks Home Security

Thanks Janie!

May. 14th, 2019

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Daniel East Stroudsburg, PA

good customer service. good deals on products. fair price.

7 years ago

Reply from Brinks Home Security

Thank you, Daniel!

May. 14th, 2019

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Gene Pattee Fresno, CA

They were able to answer all my questions and concerns

7 years ago

Reply from Brinks Home Security

Thank you, Gene!

May. 14th, 2019

Brinks Home Security Reviews