Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Wendy Jean

Great help, and polite. Took time to help me figure out what was going on.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Wendy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Yashin Jiwa

If I could have given zero stars, I would have. Twice I have been failed by them. House got robbed and my store. I would not recommend Brinks. Looking at my opitons.

1 year ago

Reply from Brinks Home Security

Hello Yashin, we hope that no one was hurt during those incidents. For additional assistance, please call us at 800-447-9239 to report your incidents or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Paul Orr

Jodian gave me excellent service and provided what I needed.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Paul. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Rosa Maria Rivera

Customer service is exceptional. Staff is caring and very helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rosa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Mr.Juan

Mary was very nice and helpful and helped me so much and left me very happy!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mr. Juan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Jerry Hunter

She was very knowledgeable and very professional.She was absolutely fantastic

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jerry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Priscilla Di Carlo

I didn’t give 5 stars because I had to call back but, the second call fixed the problem.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Priscilla. We are sorry that your issue was not resolved on the first call, but we are glad it happen in the next call! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cheryl

Jose was able to take care of the overcharge mistake on my account ..it was appreciated.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cheryl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Jean Paulston

Excellent customer service reps. Knowledgeable and very helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Jean Davis

Person listened carefully Sounded interested gave me info to proceed with my plan

1 year ago Edited July 16, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Linda Gillespie

The representative was very polite and knowledgeable of what I needed.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Elisa Montgomery

His service was great he was very patient and gave great instructions.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Elisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Suresh Ghadia

Friendly customer service agent. Very understanding & responsive

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Suresh. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Brian McLarnon

Service is the same across different companies I tried but equipment is substandard.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brian. We are happy to help with your alarm system if you need any assistance. If there is anything we can help with, please reach out to socialmedia@brinkshome.com.

Jul. 17th, 2025

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Otis Samuel

The agents I spoke with were very professional, and helpful with my cancelation

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Otis. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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red russo Oakland, CA

This is the worst company ever whoever gave this thing a score of 9.0 is out of their mind they treat their customers like crap you can never get a hold of anybody

4 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Aug. 2nd, 2022

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Mary Christ Barberton, OH

I can't get any response from online, phone, or live chat, are you still in business, well I guess so as my payment was deducted today. I want some customer service PLEASE,

6 years ago

Reply from Brinks Home Security

Mary, thank you for reaching out to us. We are here to help you with any concerns that you might have. At Brinks Home Security we are always available for our customers specially with they need help. I would love to assist you. However, I was not able to find your account. please send us an email to socialmedia@brinkshome.com with your account information so we can follow up with you in regards of this matter. -Daniela S.

Sep. 3rd, 2020

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Cecilia Cabrera Henderson, NV

It was very easy to install. I didn't need much to do it myself.

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Cecilia, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Lex Cordova, TN

Please, shop somewhere else. 0 customer loyalty and unqualified technicians. Never ever again! I dont care what they change their name to, still a garbage security company.

6 years ago

Reply from Brinks Home Security

Lex, we are sorry to hear you feel this way regarding our service. We certainly would love the opportunity to make this right because here at Brinks Home we care for all of our customers. However, I have not been able to locate your account with us. If you could please send us a direct email to socialmedia@brinkshome.com with your account information. We will be happy to assist you. – Juana H.

Apr. 8th, 2020

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Vera Scardino Souderton, PA

Easy and simple to do... tech was very patient and knowledganle

6 years ago

Reply from Brinks Home Security

Hi Vera, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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John Kohl New Bern, NC

And easy install with great guidance from the phone technician.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! We're happy to hear our team was able to provide you with assistance. Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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Reeni Martinson Gatlinburg, TN

Excellent phone install. Thanks. thanks again.and again. Thanks

6 years ago

Reply from Brinks Home Security

Hi Reeni, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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AC Apopka, FL

old school technology and way too expensive, I moved to another DIY offering and all aspects including installation user interface and equipment was hands down better

6 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we're always looking for new ways to improve. Please feel free to reach out to us at any time if you need further assistance.

Mar. 2nd, 2020

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Linda Marion, MD

It went well. There were a few hiccups but they worked with us to resolve everything.

6 years ago

Reply from Brinks Home Security

Hi Linda, Thank you for the review. We appreciate your feedback. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Robert Price Waldorf, MD

I learned a lot following the instructions on how to install it?5

6 years ago

Reply from Brinks Home Security

Hi Robert, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 6th, 2020

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Cheryl Newman Campbell, NY

It was a total nightmare installing it. The sensors didn't work on any of our doors, so waiting for new sensors. Software is hard to figure out.

6 years ago

Reply from Brinks Home Security

Hi Cheryl, We appreciate your feedback. We’re more than happy to answer any questions you have about your sensors. Please send us a “Direct Message” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Feb. 6th, 2020

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LADARRYL A BODY Arlington, TN

It went ok, it wasn't great, customer service was fairly helpful, but some of the equipment is still not connected

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the feedback. We are more than happy to help with your equipment. Please send us a “public response” with the name and address associated with your account. Once we verify you as a customer, a team member will reach out to you.

Jan. 22nd, 2020

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Rochelle Burnsville, MN

Incredibly poor service. Every call took 30 - 60 minutes to get a person to talk to. Had to work for months to cancel. I wouldn't recommend it to anyone.

6 years ago

Reply from Brinks Home Security

Hi Rochelle, Thank you for the feedback. At Protect America we're always looking for new ways to improve.

Nov. 27th, 2019

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Carla Henderson, NV

My moms been a customer for 3yrs. Waiting for my contract to end and they say now I'm a 5 year contract! Talk about taking advantage of the elderly women!

7 years ago

Reply from Brinks Home Security

Carla, We are sorry to hear you would like to cancel your services. Here at Brinks Home we never mean to make any request a difficult one. In regards to the contractual agreement we would never change the terms without our customers authorization. I would like to take a further look into this matter, but I was not able to locate the account with the information provided. If you could please send me an email at with your mothers account I will be sure sure to reach out to you. -Juana H.

Aug. 29th, 2019

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Lisa Headley Pueblo, CO

Great customer service and that we were able to speak to American people

7 years ago

Reply from Brinks Home Security

Hey Lisa - Thank you for the feedback!

Aug. 5th, 2019

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Art Buffalo, NY

Informed, patient representatives. Prompt service. Fair price.

7 years ago

Reply from Brinks Home Security

Thanks for your input, Art!

Aug. 5th, 2019

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Pheniel L Gomez Deltona, FL

Excellent customer service. Every question I had was answered promptly.

7 years ago

Reply from Brinks Home Security

Thank you, Pheniel!

Jul. 23rd, 2019

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David Duong Fountain Valley, CA

Jarrett my sales rep wa very knowledgeable helpful of what I need.

7 years ago

Reply from Brinks Home Security

Thank you, David!

Jul. 23rd, 2019

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Ruben J Hernandez Schererville, IN

Affordable & courtesy and easy installation what more could you ask for

7 years ago

Reply from Brinks Home Security

Thank you, Ruben!

Jul. 23rd, 2019

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David Porter Center Line, MI

Because of their customer service and the product that I received

7 years ago

Reply from Brinks Home Security

Hey David - Thank you for your feedback!

Jul. 15th, 2019

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Brian L Whiting

The installer came and put it all together fast and without issues.

7 years ago

Reply from Brinks Home Security

Thanks, Brian!

May. 29th, 2019

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Davide Mikel

Product was excellent! Customer service was also outstanding

7 years ago

Reply from Brinks Home Security

Thank you, Davide!

May. 23rd, 2019

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Phil Scherzinger Spring, TX

Well, customer service, Product, Delivery all were well done

7 years ago

Reply from Brinks Home Security

Thank you, Phil!

May. 23rd, 2019

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Robert Riverside, CA

Good reviews over all. The phone app did not have the best reviews. Long contract

7 years ago

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Erika V Grubbs Walterboro, SC

Charlie was excellent in answering and my concerns. Very personable.

7 years ago

Reply from Brinks Home Security

Thank you, Erika!

May. 9th, 2019

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jim gower Jr. Fairbanks, AK

Salesman was like a sketchy used car salesman. High pressure sales, then he haunted my phone and email.

7 years ago

Reply from Brinks Home Security

Hello Jim - Thank you for taking the time to share your thoughts. We totally understand that sales calls can be awkward for some. Furthermore, we're sorry to hear that you felt as if our sales team was pressuring you and then proceeded to follow up with you. If you don't mind, we would appreciate any and all additional insights that you may have to offer. This sort of feedback is invaluable and helps immensely when it comes to the development of our sales team. If you wish to provide some constructive criticism, please do so via a private response. Thank you!

Apr. 16th, 2019

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Tony

Knowledgeable and helpful and good warranty and good service and price

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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George Ziefle Cleveland, OH

They DO NOT listen to what the customer wants. They only want to sell their product even when you tell them that is not what you are looking for.

7 years ago

Reply from Brinks Home Security

Hello George - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

Mar. 26th, 2019

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Barbara Bremond, TX

Because all the communication I've had with them has been very positive

7 years ago

Reply from Brinks Home Security

Hey Barbara - Thank you for the kind words!

Mar. 26th, 2019

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Bryce Lafitte China, TX

The customer service is a joke. You are NOT important to this company. Please trust ANY OTHER company with your money. I regret signing this contract more than anything.

7 years ago

Reply from Brinks Home Security

Hey Bryce, we’re sorry to hear about your situation. At Protect America we certainly don’t want to spread any false information. Could you please DM us with some additional details on this so that we can look into it? Thanks and please let us know if you have any questions.

Jan. 1st, 2019

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Chuck Goeing Andover, MN

Service personnel are great! Need to underztand more about the new Qolsyt 2 panel.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Campbell Elizabethtown, KY

WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE! I REGRET EVER LETTING THEM IN MY FRONT DOOR! I ONLY SELECTED A STAR BECAUSE ITS REQUIRED TO SUBMIT REVIEW.

7 years ago

Reply from Brinks Home Security

Hello Campbell - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 24th, 2019

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Tucker

Great customer service, simple install and excellent products

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dilip Das Bryn Mawr, PA

False fire alarm 3 times in 4 months. Remote diagnostic unacceptable. Unhelpful rude tech support. Alarm went off at 2am last night.

7 years ago

Reply from Brinks Home Security

Dilip, Here at Brinks we know that false alarms can happen that is why we have a program to help with these. Hearing of your recent experience with us and our customer tech support department is alarming itself. Allow me to look into this matter promptly , I have located your account with us and I will be sure to reach out to you to resolve this matter. -Jacob B

Nov. 5th, 2018

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Kathryn Mitchell Madison, TN

Everyone that I have talked with have been very helpful and informative.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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