Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Tim Bullhead City, AZ

Difficult to contact; monthly communication and system test

7 years ago

Reply from Brinks Home Security

Hey Tim, we’re sorry to hear that you had trouble contacting us. At Protect America we strive to make it as easy to contact us as possible. If you’d like, feel free to DM us with additional details so that we may reach out and assist you with this issue.

Aug. 13th, 2018

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Verified Customer

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Ralph Mavilla

`the system never installed only activated

7 years ago

Reply from Brinks Home Security

Hey Ralph, we’re sorry to hear about this. At Protect America we strive to make our installation process as easy and straightforward as possible. Could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Do not trust Protect America there is no warranty or guarantee

I paid for all equipment and i fix all equipment. So the charges are too high for monitoring

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had to fix equipment. At Protect America we would like to correct any problems you may be having with our service. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Ronald Barnes

I was led to believe that my monitaring fee would be a lot less than $41.99 a month!!!

7 years ago

Reply from Brinks Home Security

Hey Ronald, we’re sorry to hear that you feel mislead about our prices. At Protect America we strive to be open and up-front with our services. We appreciate you taking the time to leave us feedback on your experience and we’re always looking for ways to improve through customer insight. Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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fooledbyreviewratings Tooele, UT

cheap equipment with lousy cams and poor support system, not to mention overpriced.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you’re not satisfied with our security products. At Protect America we aim to provide our customers with cutting edge security equipment at a great price. We appreciate you taking the time to leave us feedback and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Scottie Long Beach, CA

They don't really stick to windows when it's hot.

8 years ago

Reply from Brinks Home Security

Hey Scottie, we’re sorry to hear that your stickers aren’t sticking properly. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us additional details so that we may assist you with this? Thanks and please let me know if you have any questions!

Jul. 23rd, 2018

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Verified Customer

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winona parker

the service is great but customer service and taking care of the needs of the customers suck

8 years ago

Reply from Brinks Home Security

Hey Winona, we're sorry to hear that you had trouble with our customer service. Our customers peace of mind is certainly our priority and we would love to correct any problems you might be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks and please let us know if you have any questions.

Jul. 10th, 2018

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Verified Customer

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Robert Spencer

Excellent customer service, the customer service personnel did not oversell me any product.

8 years ago

Reply from Brinks Home Security

Thanks for your feedback Robert! Please let us know if you have any questions.

Jul. 10th, 2018

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Verified Customer

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Chanelle Henley Vallejo, CA

A lot of miss information and multiple mistakes

8 years ago

Reply from Brinks Home Security

Hey Chanelle, we apologize for any mistakes we’ve made. At Protect America, we try to resolve issues as quickly as possible. Could you DM us with additional details so that we may correct any issues? Thanks and please let us know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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Ms.Ross Park Forest, IL

Too many false alarms and I was charged by the police department.

8 years ago

Reply from Brinks Home Security

Hey Ms. Ross, we’re sorry that you have been having false alarms. We would like to correct any issues you might be having with our service. Could you please DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Silvana Crovetto Fort Lauderdale, FL

It's good equipment, but every time my alarm goes off they don't call.

8 years ago

Reply from Brinks Home Security

Hi Silvana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 26th, 2018

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Verified Customer

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Nicky D

Product works very well. Customer service not only easy to get in touch with but ver professional

8 years ago

Reply from Brinks Home Security

Hi Nicky, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 19th, 2018

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Verified Customer

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Tom Conroe, TX

Great product and installation people. Great service and knowledgeable.

8 years ago

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Verified Customer

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Ms.Jay West Haven, CT

There's almost always an issue with cameras

8 years ago

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Verified Customer

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M

Very tough to get them on the phone for customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Susan Olney Rio Rancho, NM

I'm having a hard time using it actually / I don't really use it to much

9 years ago

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B B

Nicole was very helpful, knowledgeable, and friendly.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, BB. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 11th, 2025

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Beth Ferguson

Maurice was wonderful. Thank you for everything.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beth. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Beatrice Benavides

Rep was able to fix my problem immediately

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beatrice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Sandra

Print response time. Always friendly and professional.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Theodore Arnold Aanstoos III AANSTOOS

Very knowledgable and helpful. word word word

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Theodore. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Sean Parchem

Very professional. Prompt and solved my issue.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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lisa kiely

Very helpful!! Pleasant! And patient. She wa

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Francisco _

Great Customer Service and knowledgeable!

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Francisco. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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G “Goyito” Gonzalez

Excellent service, answered all questions and completed set up

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, G. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Rose Ann Duncan-Charnley

Rebecca was pleasant and professional. She answered my questions

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rose Ann. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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ronald funk

Your agent took care of my problem very fast and efficiently

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ronald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Wendy Jean

Great help, and polite. Took time to help me figure out what was going on.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Wendy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Yashin Jiwa

If I could have given zero stars, I would have. Twice I have been failed by them. House got robbed and my store. I would not recommend Brinks. Looking at my opitons.

1 year ago

Reply from Brinks Home Security

Hello Yashin, we hope that no one was hurt during those incidents. For additional assistance, please call us at 800-447-9239 to report your incidents or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Paul Orr

Jodian gave me excellent service and provided what I needed.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Paul. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Rosa Maria Rivera

Customer service is exceptional. Staff is caring and very helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rosa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Mr.Juan

Mary was very nice and helpful and helped me so much and left me very happy!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mr. Juan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Jerry Hunter

She was very knowledgeable and very professional.She was absolutely fantastic

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jerry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Priscilla Di Carlo

I didn’t give 5 stars because I had to call back but, the second call fixed the problem.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Priscilla. We are sorry that your issue was not resolved on the first call, but we are glad it happen in the next call! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cheryl

Jose was able to take care of the overcharge mistake on my account ..it was appreciated.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cheryl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Jean Paulston

Excellent customer service reps. Knowledgeable and very helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Jean Davis

Person listened carefully Sounded interested gave me info to proceed with my plan

1 year ago Edited July 16, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Linda Gillespie

The representative was very polite and knowledgeable of what I needed.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Elisa Montgomery

His service was great he was very patient and gave great instructions.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Elisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Suresh Ghadia

Friendly customer service agent. Very understanding & responsive

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Suresh. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Brian McLarnon

Service is the same across different companies I tried but equipment is substandard.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brian. We are happy to help with your alarm system if you need any assistance. If there is anything we can help with, please reach out to socialmedia@brinkshome.com.

Jul. 17th, 2025

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Otis Samuel

The agents I spoke with were very professional, and helpful with my cancelation

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Otis. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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red russo Oakland, CA

This is the worst company ever whoever gave this thing a score of 9.0 is out of their mind they treat their customers like crap you can never get a hold of anybody

3 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Aug. 2nd, 2022

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Mary Christ Barberton, OH

I can't get any response from online, phone, or live chat, are you still in business, well I guess so as my payment was deducted today. I want some customer service PLEASE,

6 years ago

Reply from Brinks Home Security

Mary, thank you for reaching out to us. We are here to help you with any concerns that you might have. At Brinks Home Security we are always available for our customers specially with they need help. I would love to assist you. However, I was not able to find your account. please send us an email to socialmedia@brinkshome.com with your account information so we can follow up with you in regards of this matter. -Daniela S.

Sep. 3rd, 2020

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Cecilia Cabrera Henderson, NV

It was very easy to install. I didn't need much to do it myself.

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Cecilia, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Lex Cordova, TN

Please, shop somewhere else. 0 customer loyalty and unqualified technicians. Never ever again! I dont care what they change their name to, still a garbage security company.

6 years ago

Reply from Brinks Home Security

Lex, we are sorry to hear you feel this way regarding our service. We certainly would love the opportunity to make this right because here at Brinks Home we care for all of our customers. However, I have not been able to locate your account with us. If you could please send us a direct email to socialmedia@brinkshome.com with your account information. We will be happy to assist you. – Juana H.

Apr. 8th, 2020

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Vera Scardino Souderton, PA

Easy and simple to do... tech was very patient and knowledganle

6 years ago

Reply from Brinks Home Security

Hi Vera, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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John Kohl New Bern, NC

And easy install with great guidance from the phone technician.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! We're happy to hear our team was able to provide you with assistance. Please let us know if we can provide you with further assistance.

Mar. 23rd, 2020

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Reeni Martinson Gatlinburg, TN

Excellent phone install. Thanks. thanks again.and again. Thanks

6 years ago

Reply from Brinks Home Security

Hi Reeni, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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AC Apopka, FL

old school technology and way too expensive, I moved to another DIY offering and all aspects including installation user interface and equipment was hands down better

6 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. At Protect America we're always looking for new ways to improve. Please feel free to reach out to us at any time if you need further assistance.

Mar. 2nd, 2020

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