Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Angelia Cosby

Your rep was very patient, understanding and informative about the what we needed to update.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Angelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Millicent McElroy

Orlando, was very kind and willing to help me with my weather screen on my monitor pad.

1 year ago Edited July 17, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Millicent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Chasity Richardson

Ray was great, the support person. Mike the home installer technician was not great.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chasity. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Barry Tugendhaft

Easy to contact & almost no waiting time on my cell. Got everything i needed quite easily.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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M Haylett

I had a 36 months contract, camera has been an issue for 3 yrs. Brinks refused to replace the camera for my entire contract. Must cancel for my safety, camera lacks security.

1 year ago

Reply from Brinks Home Security

Hello M, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns with your camera issue. For additional assistance, please feel free to email us at socialmedia@brinkshome.com or call 800-447-9239. Thank you. -Paul H.

Jul. 18th, 2025

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chris oxendine Lumberton, NC

Terrible customer service, wait for hours to speak with manager to cancel service and they hang up on you,, Different info on each call and a ridiculous fee to cancel service that has never been used!! Stay away from Brinks

4 years ago

Reply from Brinks Home Security

Chris, We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent issue. My records indicate that you spoke with our cancellation team on 1/25/2022 ,We have received your feedback on our cancellation process, and I will be taking over your cancellation request going forward. I will be in touch to work with you on resolving
your request. - Hector S.

Feb. 4th, 2022

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Jeff sanders Columbus, OH

Due to the absolutely terrible service I decided to try and cancel the service. Over the last 3 days I have spent over 9 hours on hold with the alleged cancellation dept. the system is no longer even installed in my home .

4 years ago

Reply from Brinks Home Security

we have received your request to cancel, and we are sorry to see you go. Brinks Home takes protecting you and what’s most important to you seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback on our cancellation process, and want to help you with your request going forward. . Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Hector S.

Feb. 1st, 2022

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C J Oakland, CA

Terrible customer service. No real monitoring services, and they make the cancellation process impossible! You will be strong armed into contacting the BBB to deal with them. This company is a complete scam.

4 years ago

Reply from Brinks Home Security

Cj, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.

Jan. 10th, 2022

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Greg Weisser Pittsburgh, PA

Unfortunately I have to give it a star.. Terrible customer service. 30 times tried calling all of them an hour hold time and eventually hung up. Had to stop payment through my bank to cancel service.

4 years ago

Reply from Brinks Home Security

Greg, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Nov. 19th, 2021

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Bruce , GA

Promises not kept- Contracted for $41.99/month continues billing for $48.99/month Contracted for 2 cameras and video doorbell- recieved only video doorbell

5 years ago

Reply from Brinks Home Security

Bruce, we are sorry to hear about the issues with your account. We are sorry that you have not gotten the equipment promised and that your rate is fluctuating. At Brinks we never mean to make any request a difficult one and I would love to resolve this matter. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com with your account information would gladly appreciate it.- Daniela S.

Mar. 18th, 2021

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Ayele Chernet Las Vegas, NV

For a long time, i have not been able to get any customer support at all regarding issues with my sensors. Customer service supposed to be no 1 according to their recording when i call🤣🤣

5 years ago

Reply from Brinks Home Security

Ayele, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will be happy to reach out to you to resolve this matter. -Daniela S.

Oct. 23rd, 2020

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James Black Newburgh, IN

There simply is NO customer service. Formerly Monitronics bought by Brinks. System down because of modem failure. No show for repair. Unreliable. Run away if they contact you

6 years ago

Reply from Brinks Home Security

James, we are sorry to hear you are having problems with the system. At Brinks Home your satisfaction is our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

Aug. 24th, 2020

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Donna Good/Villanueva Navarre, FL

I can never get a hold of them for trouble shooting in my house, I have had this system for over 4 years and now I can't get anybody on the phone to help me.

6 years ago

Reply from Brinks Home Security

Donna, thank you for taking the time to leave us your feedback. At Brinks Home your security is our main priority. I would like to reassure you that we are always here to help. I have located your account with us and would be more than happy to reach out to you. – Juana H.

Sep. 3rd, 2020

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Cheryl Frantz Seattle, WA

I had a severe fire at my place of business, and I found out later I was charged over $126 false alarm fee the day of the fire. After several hours on the phone over two days, they refuse to reverse the charges.

6 years ago

Reply from Brinks Home Security

Cheryl, At Brinks Home Security your protection means the world to us. Hearing you had a fire is definitely alarming. We strive for excellence in all we do specifically in the monitoring of all of our customers home. We want to investigate this matter further to ensure we clear any misunderstandings.I have located your account with the information provided and will be sure to reach out to you.- Juana H.

Jun. 10th, 2020

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Sandy Fries Chicago, IL

I'm a College Professor and have a genius IQ. I find Protect America equipment terrible and difficult to use. Their customer service people have not been helpful. I suggest changing the company name to Irritate America.

6 years ago

Reply from Brinks Home Security

Hi Sandy, We apologize for your experience. We’re more than happy to help answer any questions you may have about your equipment. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance as soon as we verify your customer information.

May. 6th, 2020

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Randy Martin Saint Cloud, FL

The installation went very well! The tech easily and patiently walked me through the process.

6 years ago

Reply from Brinks Home Security

Hi Randy, Thank you for the review! We’re happy to hear about your positive experience with our team. Please let us know if we can provide you with further assistance.

Apr. 15th, 2020

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Theresa Mullis Charlotte, NC

Awesome and easy. Phone help was very useful & nice. The installation was very easy .

6 years ago

Reply from Brinks Home Security

Hi Theresa, Thank you for the review. We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

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Derek Mobley Landis, NC

Installation went smoothly. I think they nearly perfected wireless home security.

6 years ago

Reply from Brinks Home Security

Hi Derek, Thank you for taking the time to leave us a review. Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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Jose aorianosos Orlando, FL

I do not recommend protect America . the system is not working well if something happens to your system if they need to send something to fix your system they charge you for shipping fee.

6 years ago

Reply from Brinks Home Security

Hi Jose, Thank you for reaching out. To improve your experience as a customer and answer any questions about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

Mar. 16th, 2020

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Jim

Excellent. Good choice! Good price! Rep from company was very patient and helpful.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Jessica Eaton, CO

I felt like just a number. They definitely were rushing me through the process. They need to put people in their installation team that is not only tech minded but ALSO has good PEOPLE skills. Still incomplete

6 years ago

Reply from Brinks Home Security

Hi Jessica, We appreciate your feedback. To assist with any questions you may have regarding installation, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Dec. 18th, 2019

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akash patel Houston, TX

This is worse company ever totally ripoff, i been having problems with there devise from 2018 and they cant help you over the phone, but they will charge you $150 just for to com out and see whats wrong with it.

6 years ago

Reply from Brinks Home Security

Akash, We are taken back by reading your review. We work hard to ensure each and every customer is satisfied with our services. With this being said we would like the opportunity to review this matter and resolved it with you. If you could please send us a direct message with your account information to and we will be happy to assist you. -Jacob B

Dec. 18th, 2019

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Clarissa Wade Elk Grove, CA

Absolutely horrible customer service in tech support. after talking to 5 people over 2 hours for an issue I have reported several times before still no resolution. I consider this a breach of contract and I want OUT

6 years ago

Reply from Brinks Home Security

Clarissa, We take our customer service experience very seriously. We are so sorry to hear of the interaction you had with our representatives. We want to ensure we resolve your concerns amicably and provide you with the best. We have located your account with us and we will be sure sure to reach out to you. - Juana H

Dec. 18th, 2019

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Roy Castilleja

I'm glad I had the opportunity to install and am able to understand how the system works.

6 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

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Michael Etzel Marysville, WA

Easy installation of hardware, and great help from AJ with all the setup and user options!

6 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for the review! We’re glad our Installation team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Melanie Amarillo, TX

Good. I didn't get the sky bell installed(I needed extra wire). This is not completed yet

6 years ago

Reply from Brinks Home Security

Hi Melanie, Thank you for the positive review. To further assist you in regards to the Sky Bell, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 12th, 2019

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eduardo miro Las Vegas, NV

Very bad company if you want to cancel and return system first , You need to call them 4 , 5 time s and no body takes care of the problem . So I will call my C.C. and get my refund

6 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To improve your experience as a customer, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 7th, 2019

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Nathalie Phoenix, AZ

Do NOT sign anything with this home security. If you did you have 3 days to cancel so cancel before it’s to late worst customer service they do not care about your security all they care about is your money!

6 years ago

Reply from Brinks Home Security

Nathalie, We are sorry to hear of the experience described in your review. We would never mean to make any request a difficult one. We do have a 1 year guarantee period to ensure no issues arise during this period in which your installing dealer is responsible for your account. We have located your account with us and will be sure your concerns are resolved.-Juana H

Oct. 31st, 2019

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James huang Newark, CA

Worst company that harass customer when trying to cancel their service. Won't cancel then contact BBB finally willing to cancel but with extra month charge and hold credit card hostage.

7 years ago

Reply from Brinks Home Security

Hi James,
Thank you for reaching out to us in regards to your account. At Protect America we strive to handle each customer with special care and consideration. To address any questions you may have, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Aug. 30th, 2019

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Marc Kolsky Warminster, PA

Good deal,but the salesperson,once I signed up..Forgot who I was,and never called back,with answers to question,that I needed addressed

7 years ago

Reply from Brinks Home Security

Hey Marc - Thank you for your feedback. We're sorry to hear that our sales team never followed up with you. We'd love to right this oversight. When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will then reach out to you to initiate a dialogue. Thank you again for your feedback and we look forward to speaking with you!

Aug. 5th, 2019

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Trampas Patton Olney, TX

Outstanding customer service thus far. Second to none employees. Couldn't be happier.

7 years ago

Reply from Brinks Home Security

Thank you, Trampas!

Jul. 23rd, 2019

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David Porter Fellsmere, FL

Bait and switch . I asked for one thing was it could happen. I was then sent an quote for something I didn't want. I talked to someone else who did not return my email. Very poor service.

7 years ago

Reply from Brinks Home Security

Hey David - Thank you for your feedback. We're sorry to hear that you feel as if you've been subject to a 'bait & switch'. We'd like to hear more from you about your experience. If you could, please reply via 'private response' with the best method to contact you. A member of our customer care team will then reach out to you regarding your experience. Again, thank you for your feedback and we look forward to speaking with you.

Jul. 15th, 2019

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PAUL.K Johnstown, PA

TAKES FOREEVER TO TALK TO SOMEONE ,I JUST GOT MY SYSTEM PUT IN SERVICE, HAVING TROUBLE ,THEY TOLD ME I WOULD HAVE TO PURCHASE MORE ITEMS TO GET MY SYSTEM TO WORK AS I WAS TOLD BEFORE I PURCHASED IT..

7 years ago

Reply from Brinks Home Security

Hey Paul - Thank you for taking the time to share your feedback. We're sorry to hear that your system didn't work like you wanted. What piece of equipment did you need to purchase in order for your system to work? When you have a chance, please reply via 'private response' with the full name and address associated with your account. A member of our care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback and we look forward to speaking with you!

Jun. 26th, 2019

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Zoya Dzypetruk Phoenix, AZ

Horrible management and service , Try calling them for tech support and see how long you have to wait before you sign the contract! I have spent over 2 hours waiting for assistance!

7 years ago

Reply from Brinks Home Security

Zoya, We are so sorry to hear of this recent experience when contacting us. We believe there must be some confusion, as our technical department is dedicated team in assisting customer technical issues. I have located your account with us and I will be sure to reach out to you. -Jacob B

Jun. 24th, 2019

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Scott Polston Dallas, TX

Would have been five stars, but the sales person, Cynthia F, did not return any of my emails after she had the sale.

7 years ago

Reply from Brinks Home Security

Hey Scott - Thank you for your feedback. We're sorry to hear that Cynthia dropped the ball on follow-up communications. Have you had a chance to speak with our customer care team? If you have not had a chance to speak with our care team could you please reply via 'private response' with the full name and address associated with your account? A member of our Care team will then reach out to you once we can verify you as a customer. Thank you again for your feedback and we look forward to answering any questions you may have regarding your products or services!

Jun. 18th, 2019

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Charles Rancho Cucamonga, CA

Very easy to deal with. Willing to do what they can to get you to purchase a system

7 years ago

Reply from Brinks Home Security

Thanks, Charles!

Jun. 18th, 2019

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Sandy Fries Warrenville, IL

I'm a Mass Communication College Professor and Protect America is much too complicated for me to use. It is user hostile. It sends out false alarms. Others who use Protect America have told me they have similar problems.

7 years ago

Reply from Brinks Home Security

Hey Sandy - Thank you for your feedback. We're sorry to learn that you find our service to be too complicated, especially as a Mass Communications professor. We'd sincerely appreciate any feedback you may have regarding how we could help simplify our services for other highly educated individuals. If you're open to sharing your thoughts, please reply via 'private response', or you can always verify your status as a customer by providing your full name and the address associated with your account so that a member of our care team can contact you and help navigate our system that you find to be too tricky. Thank you again for your feedback and we look forward to speaking with you in the near future!

Jun. 6th, 2019

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AL Fort Myers, FL

They have hour long hold times when you call for service, they don’t take ownership of a customers service problems. They would rather you cancel your service then make them assist you with technical issues.

7 years ago

Reply from Brinks Home Security

Hey Al - Thank you for your feedback. We're sorry to hear that your hold time was so long and that you feel as if we'd rather lose your business instead of assisting you with technical issues. If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we have said customer information in hand. Thank you again for your feedback and we look forward to speaking with you.

May. 31st, 2019

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Mike Santa Rosa, CA

Technical service asked me if the weather is changing ? My keypad intermittently chimes One of the most ignorant tech service call I’ve ever had Binks your days are numbered You provide NO Tech support

7 years ago

Reply from Brinks Home Security

Mike, We apologize if there was a negative experience with our technical support department. At Brinks Home Security we care for your satisfaction just as much as your protection. We would love to look into this matter but unfortunately we have not been able to locate your account based off the information you have provided. In order to investigate this matter could you please either send me a direct message on here or email me at with your account information. Once this information has been provided we will look into this matter and then provide an amicable resolution. -Jacob B

May. 21st, 2019

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Elaine Turner Lorain, OH

Very helpful on the phone. I like having protection from the top rated security company!

7 years ago

Reply from Brinks Home Security

Thank you!

May. 3rd, 2019

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Samuel Marr

My billing has been wrong for months now. I have to call consistently to get it fixed. I have no idea why they can’t get it right. Every time the agent says they have fixed it and behold next bill is still wrong.

7 years ago

Reply from Brinks Home Security

Samuel, We are so sorry to hear you are having some billing concerns. AT Brinks Home Security we always want to ensure our customers are satisfied and fully protected. Allow me to look into the billing issues you are having and provide an amicable resolution. -Jacob B

Apr. 30th, 2019

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Chris Shelamer Terry

Very courteous and helpful: was able to hear my concerns, and address them appropriately!

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Becky Harkins

The support was fantastic. The lady who helped me with installation made it very easy.

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Tim Adair

Kimberly was very professional in our whole call on getting the right service for my family

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Alvaro Palm Coast, FL

They have been very helpful and responsive, very impressed with their customer service.

7 years ago

Reply from Brinks Home Security

Thank you, Alvaro!

Apr. 5th, 2019

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Alan De Filippo Goodyear, AZ

So far the experience has been very good. Everyone has been knowledgeable and gone out of their way to be helpful.

7 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Adrian Kloss Royalton, MN

Not happy at all after signing a 2 year contract and looking to cancel lots of running around then they make you sign a cancellation form and it takes a month to process what a bunch of BS !!!

7 years ago

Reply from Brinks Home Security

Hello Adrian - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Miffed

What interaction? I've had no contact with them since I sent in a request for information and for someone to contact me. I believe that was over a week ago, maybe two weeks - I don't remember at this point.

7 years ago

Reply from Brinks Home Security

Hey Bruce, we’re sorry to hear that no one reached out to you with information! At Protect America we strive to continuously improve our response rate. If you requested information via email there’s a pretty good chance that the email ended up in the spam folder. Please feel free to DM us or give us a call if you have any questions!

Dec. 4th, 2018

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Michael Levenberg

Helpful, Professional and knowledgeable employee Kimberly, helped with initial set up..

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Jack Stanton Halethorpe, MD

I had another system in place...but service fees , charges by the half hour.. us monthly fees

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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