Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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GM Charlotte, NC

There 19.95 advertised charge was an extremely misleading item- it only covered monitoring on 1 door and 2 windows- ever see a house like that?

5 years ago

Reply from Brinks Home Security

Hello GM - Thank you for your feedback. I'm sorry to hear that you feel that our pricing is misleading. If you don't mind, could you please reply via 'private message' with your preferred phone number? A member of our team will then connect with you and figure out the best way to protect your expansive property.

Mar. 26th, 2019

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Jeff Schwart Miami, FL

Just a horrible experience. Install was totally incomplete, sloppy, not the right equipment and the level of customer service simply sucks!

5 years ago

Reply from Brinks Home Security

Hello Jeff - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Kackattack

Don;t care for the 2 year contract but they seem to budget when it comes to equipment costs.

5 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any assistance please feel free to send us a direct message. Thanks!

Jul. 31st, 2018

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mpy Bayside, NY

Constant phone calls, several each day. I dont want to deal with someone that is that needy for business.

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Jeff Brown Jacksonville, NC

Lied to me about putting charges on credit card and then did took 2 weeks to get charges reversed. Takes forever to get someone

5 years ago

Reply from Brinks Home Security

Hey Jeff, we’re sorry to hear about this. At Protect America we strive to eliminate hold times and make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any other questions.

Jan. 11th, 2019

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Henry Mendez Robstown, TX

Well they have met my every need so far. Great service.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dean Yien Palatine, IL

I was looking for a company that would walkt through my security needs vs give me an algorythm

5 years ago

Reply from Brinks Home Security

Hey Dean, we’re sorry to hear that you were not given a proper security consultation! At Protect America one of our main priorities is to educate our clients about all of the different security components that go toward building a safer home. If you’d like, could you DM us with some additional details so that we can get you some better information? Thanks and please let us know if you have any questions!

Dec. 26th, 2018

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Gregory Schilsson Gaithersburg, MD

They never contacted me in a timely manner. When they reached out, there was no answer on the telephone.

5 years ago

Reply from Brinks Home Security

Hey Gregory, we’re sorry to hear that we missed our appointment with you. At Protect America, our rule is to call within 5 minutes of the scheduled time and we take it very seriously. Could you please DM us some additional details so that we can get someone to reach out to you? Thanks and please let us know if you have any questions.

Dec. 10th, 2018

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Lynn Rockwell

Everything thing went smooth to get it setup. Ease install

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tom Staten Island, NY

Not happy with this company....just recieved my first bill and of course all wrong needed to cal c.s. Again ....wish I never went with this company

5 years ago

Reply from Brinks Home Security

Hey Tom, we’re sorry to hear about your billing mix-up!! At Protect America we definitely want to resolve any issues you might be having with our service as soon as possible. Could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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Anonymous

Great equipment/great exoerience with customer service

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ben Hamrick Macon, GA

Excellent company in customer service, sales and delivery.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Connie Saul Albuquerque, NM

Great employees Affordable products. Easy installation

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Butch Landers Crockett, TX

Their Monthly charge is way to high. For someone on a fixed income you have to watch what you spend.

6 years ago

Reply from Brinks Home Security

Hey Butch, we appreciate your honesty. At Protect America we're always looking for ways to improve our service through valuable customer insight and we do our best to provide affordable home security without sacrificing quality. Thanks and please let us know if you have any questions!

Oct. 19th, 2018

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Daneil Reddington Dallas, TX

Brinks did an amazing job with the setup of my security.

6 years ago

Reply from Brinks Home Security

Daneil, Thank you so much for allow us to be your trusted home security provider. We look forward to serving you for many years to come. -Jacob B

Oct. 4th, 2018

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Donald Wheeler Meridian, MS

Have set up a in home service for me...Great and thank you.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Whitney Smith Garner, NC

Great service, easy to use! Fastest install ever.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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John Wolters Manhattan, KS

George was thorough and respectful and courteous.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Paul Pismo Beach, CA

Very knowledgeable, very professional, very impressed

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Heather Beach Mobile, AL

I appreciated that the salesman wasn’t pushy.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Gearard chaoul Trussville, AL

Gearard was an excellent rep, explained everything.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Travis Moher and Gearard Chaoul League City, TX

Manager at the Austin, TX location was very rude and pushy. He would blow up my phone and showed no consideration or patience.

6 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Prospect Customer Herndon, VA

Aggressive sales tactics, and pressure selling coupled with an obnoxious number of sales calls was a sure way to loose my business

6 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

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nothanks Sterling, CO

Did not purchase a system with them, but have been harrassed with sales calls even after we explained we puchased from another company

6 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We are always looking to improve through valuable customer input. Please feel free to direct message us or give us a call and we can get you our latest offer. - Ryan

Jun. 6th, 2018

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Good but not great Clinton Township, MI

Missed install appointment, live chat is not so user friendly

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Rasheem Miles Charlotte, NC

had two experiences with this company about my order. It wasn't handled in a very professional way

6 years ago

Reply from Brinks Home Security

Hey Rasheem, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Jun. 6th, 2018

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Y dominguez Miami, FL

Horrible alarm system and customer service is awful. Do not waste your money on this, trust me, this system will not keep you safe!!!!

6 years ago

Reply from Brinks Home Security

Hi there, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Apr. 13th, 2018

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Rockies3529 Mancos, CO

They provided me with outstanding support

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Morris Gatlin Bedford, OH

Great customer service great product ease of installation

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sofia Tabak Northridge, CA

They do everything right, on time and proffesional.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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John Cincinnati, OH

Ease of use and set up, customer support

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tina Castro Valley, CA

So far, great! But we've only had them for a week!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rich Morton Parker, CO

They are competent, pleasant and efficient.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sandy Edgewood, NM

I just started with Protect America, so far so good, great customer service.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Drdonuts

They dont provide any details about the equipment or upfront cost. They continually bombard you with phone calls. I don't do business over the phone.

6 years ago

Reply from Brinks Home Security

Hi Drdonuts,

The reason we do not provide you an exact price upfront is because we tailor our security packages to each customer's needs. Depending on what you need to best secure your home, we generate you a guaranteed low price quote. Please direct message us if you need further assistance.

-Adam

Feb. 22nd, 2018

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Ken Myers Turbotville, PA

First rep I spoke to was unprofessional. The second one was supposed to email me a quote and call back. Neither has happened.

6 years ago

Reply from Brinks Home Security

Hi Ken,

Thanks for leaving us feedback. I'm sorry you haven't received the quote you were promised. Please send us a message and we will get you taken care of.

-Adam

Feb. 22nd, 2018

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Robert Dawkins Townsend, DE

Both individuals were professional and polite

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Loletha Rattler Chicago, IL

They couldnt help me due to a credit check. A credit check shouldnt be used to define a person. We all hit a rough patch every once in a while.

6 years ago

Reply from Brinks Home Security

Hi Loletha,

Thanks for taking the time to leave us feedback on your experience. We understand credit should not be a barrier to protecting your home. Typically if someone's credit is low, we simply require a small activation fee. Please feel free to direct message us your information if you would like further assistance. ?

Thanks!

-Adam

Feb. 12th, 2018

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Jason J Orlando, FL

So far it has been easy to install. Just got it so the rest remains to be seen.

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Roy Atwater Otsego, MI

I didn't receive all that was discussed in initial phone call for set and approval. Not at all satisfied!

6 years ago

Reply from Brinks Home Security

Hi Roy, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can assist?

Thanks!

-Adam

Jan. 31st, 2018

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Ryan Boals Big Prairie, OH

Thought it was helpful just still like to see lower rates

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Koepl Thomson, GA

They were very professional and not pushy!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Beamers! Jackson, MS

Protect America was responsive, open, and honest.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Alissa Washington, DC

They called constantly even after I explained I had gone with another company. I had to call separately twice to tell them to stop calling me.

6 years ago

Reply from Brinks Home Security

Hi Alissa,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

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Robin Grayson, GA

Great customer service and the products are reliable.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Veronica Shawano, WI

Great communication for installation help. Easy to install

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hector H Hollywood, FL

They are quick to address your questions

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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bobjean6428@twc.com Plymouth, WI

Great until you want to live. After 15 years still try to keep chargeing.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Fuzzy Bunny Akron, OH

Excellent products and excellent support!!

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Everett Hall Newton, MS

Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

6 years ago

Reply from Brinks Home Security

Hi Everett,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

Brinks Home Security Reviews