Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Rob Catonsville, MD

Way to pushy. I told them I needed some time to bash a decision and I got multiple calls a day until I finally told them to take me off of the list. I was thinking about going with them but after the calls I changed my mind.

7 years ago

Reply from Brinks Home Security

Hi Rob,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam
-Adam

Jan. 25th, 2018

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rana Clewiston, FL

This company is a total joke. I have waited for a refund for nearly 2 months. Each time I call I am told a different story by the reps as well as given an attitude . Stay away from the company.

7 years ago

Reply from Brinks Home Security

Hi Rana, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your cancelation issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

-Adam

Jan. 25th, 2018

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mommyrat Jonesborough, TN

Very knowledgeable customer service rep and system is very easy to install and use

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Scott Fehler Las Vegas, NV

Don't sell your house if your under contract with Moni. They will continue to charge you even if you haven't moved into another home that you might want to transfer the service to.

7 years ago

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Brian Harmon Williamsburg, VA

Would not provide pricing information so I told them never mind, I'll find another company. I recieved 3 calls after that each time requesting to be removed from the call list.

8 years ago

Reply from Brinks Home Security

Hi Brian,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Charlie Austell, GA

Very easy to install, setup. I got great support with the setup and I haven't had any problems with my security system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Angelo & Teresa Cariello Smyrna, DE

First off, excellent customer service. Top notch equipment. Up for 5 months without issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Elisabeth Bailey Columbia Station, OH

Equipment (touchpads etc.) could be updated and the emails about the alarm activation is completely unnecessary.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Karla Chula Vista, CA

Good costumer service, excellent technical support, install was a bit complicated and equipment great quality.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Emily L Frankfort, IL

Very informative and polite. They also price matched from a differemt company as we asked

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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CLAUDE SMITH Buffalo, NY

CUSTOMER SERVICE IS VERY BAD. PRODUCT MALFUNCTIONS, SERVICE IS VERY BAD ALSO. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND I STILL HAVE UNTIL 2021 BEFOR I CAN GET RID OF THEM. MONTHLY RATE CONTINUES TO CLIMB.

8 years ago

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Brendon Nicol

12 month contract???? FORGET IT! kept me in for 47 years now and won't let me cancel. This has made my life a disaster and caused a divorce as well. Not sure how much more of this madness I can take. Never make this mistake.

8 years ago

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Jerry Festa Phoenix, AZ

5 year commitment way too long for a service like this....technology in 5 years will make this system obsolete!

8 years ago

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Cory Blackner

I absolutely love my service with MONI. I put my trust in them with keeping my family safe.

8 years ago

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Clarence T. Myers Columbia, SC

Great highly professional experience. I would recommend this service to my family and friends.

8 years ago

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Janery Astacio-Marrero

Brinks Home Security provided me with robust and reliable home protection and very responsive customer support.

1 year ago Edited December 15, 2023

Reply from Brinks Home Security

Janery Astacio-Marrero, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Dec. 15th, 2023

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Calandra Williams Dallas, GA

Unfortunately, I have to write Brinks security at one. It’s not that it does not do the job, but I get a bill that is changed every single month. I’m not comfortable with setting them up on auto pay so they charge a $6.50 fee for mailing me my statement. This is really bad on value and customer service

2 years ago

Reply from Brinks Home Security

Calandra Williams,- Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Alozia

Jul. 11th, 2023

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Sheila Burns Dickson, TN

Brinks Home Security is a dependable company to trust with keeping you and your family sage. They are very dependable!

2 years ago

Reply from Brinks Home Security

Sheila Burns, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Alozia

Mar. 29th, 2023

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Carissa Preston

Realible service to make people feel safe and secure. Trusting in them to keep my family safe. They make good locks and security items also.

2 years ago

Reply from Brinks Home Security

Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Feb. 1st, 2023

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P M San Francisco, CA

Great products. Great instructions for easy installation. Knowledgeable, friendly customer support. Thanks!

3 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Sep. 7th, 2022

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Christopher Taylor Saint Cloud, MN

We had a attempted break in once and the alarm scared the people trying to rob us away! Brinks sent the police out very quickly! I liked Brinks!

3 years ago

Reply from Brinks Home Security

Hi Christopher! We are happy to hear that you are satisfied with your service, and that your family and home are safe. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 31st, 2022

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Jesse Prince Tulsa, OK

I used brinks before I had to downsize due to I flation but never had an issue, I would use them again. Camera install guy was very fast and neat.

3 years ago

Reply from Brinks Home Security

Hi Jesse! We are happy to hear that you were satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 16th, 2022

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Dolores McGee Fort Worth, TX

monitors my alarm system whenever it is triggered anytime. Responds accordingly if I have a break-in.

3 years ago

Reply from Brinks Home Security

Hi Dolores! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Jul. 28th, 2022

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ralph gray Atlanta, GA

You're very professional and they make you feel safe at home and your family knowing you're protected by Brinks

3 years ago

Reply from Brinks Home Security

Hi Ralph! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Jun. 1st, 2022

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Jacqui Bopp Newville, PA

Great customer service. Years of great home security. Would recommend to other people for their homes.

3 years ago Edited May 25, 2022

Reply from Brinks Home Security

Hi Jacqui! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 26th, 2022

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Brittany Norfolk, VA

Nothing short of amazing affordable customizable plans even has risk free trail will definitely recommend

3 years ago

Reply from Brinks Home Security

Hi Brittany! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Kelly Branch Houston, TX

We got the cameras off Amazon and put them up ourselves but they work wonders. We get alarms when its someone's there.

3 years ago

Reply from Brinks Home Security

Hi Kelly! Thank you for your 5 star review! We are happy you are enjoying the service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Fernando

I currently use brinks. It’s a good company but I had a couple false alarms since I installed it last year. Good security for the price.

4 years ago

Reply from Brinks Home Security

Fernando, we are so glad to hear that we are able to protect your home during your time of need. Brinks Home Security has one of the fastest response times in the industry and we actually have the highest in customer satisfaction. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. – Juana H.

Oct. 29th, 2021

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Vivian Moody

Just not as dedicated as in the past, high cost lower service.

4 months ago

Reply from Brinks Home Security

Hello Vivan, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Aug. 4th, 2025

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Sandra Lee

Never received cancelation letter to end contract.

4 months ago

Reply from Brinks Home Security

Hello Sandra, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. Please be aware the cancellation email may take up to 24 hours to land in your inbox, or it could land in the SPAM or junk. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out. Thank you. -Paul H.

Jul. 30th, 2025

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Yvonne S

Always having camera issues at my front door

4 months ago

Reply from Brinks Home Security

Hello Yvonne, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Anna Chernyak

system is not bad, not sure about service

4 months ago

Reply from Brinks Home Security

Hello Anna, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 17th, 2025

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Ted Stroud

This is the sorry company I ever have dealt with wouldn't recommend it to anybody

4 months ago

Reply from Brinks Home Security

Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.

Jul. 18th, 2025

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Verified Customer

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Nicole Toon

Because my battery keep going dead on my doors

5 years ago

Reply from Brinks Home Security

Nicole, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will reach out. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Ida

not happy with service. I wish I had not signed a 3 year contract. I am very disappointed

5 years ago

Reply from Brinks Home Security

Hi Ida, Thank you for the review. To improve your experience as a customer and answer any questions you may have regarding your system, can you please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Patricia Council

I don't care for the DIY set up which I wasn't told about till afterwards p

6 years ago

Reply from Brinks Home Security

Hi Patricia, If there’s any way we can better improve your experience as a customer please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Caitlin Ferdon

The alarms fall off easily and the glass shatter sensor malfunctions

6 years ago

Reply from Brinks Home Security

Hi Caitlin, We appreciate your feedback. To keep your equipment from falling, we recommend using double-sided tape as an adhesive. To prevent your sensor from malfunctioning, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you so we can review and test your alarm system.

Nov. 4th, 2019

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Verified Customer

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Who

Cameras won''t come online. Malfunction in the window alarm.

6 years ago

Reply from Brinks Home Security

Hi there,
Thank you for reaching out to us in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 4th, 2019

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Verified Customer

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Dian Annapolis, MD

I like that protect America has a flat screen indicator.

6 years ago

Reply from Brinks Home Security

Thank you, Dian. Is there anything else we can do to help?

Aug. 13th, 2019

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Verified Customer

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Martin Sulphur Bluff, TX

I've sent several emails and I've never gotten a response.

6 years ago

Reply from Brinks Home Security

Hey Martin - We're sorry to hear that you've yet to get a response. If we may inquire, which address did you send your email? When you have a chance, please reply via 'private response' with your full name and best method of contact. A member of our team will then reach out to you. Thank you again for your feedback.

May. 31st, 2019

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Verified Customer

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Bradley

Would have given five but there was a mix up on my order

6 years ago

Reply from Brinks Home Security

Hey Bradley - Thank you for your feedback. Has your order been corrected? If not, please reply via 'private response' with the full name and address associated with your account. A member of our care team will then reach out to you to correct your order. Thank you again for your feedback. We look forward to hearing back from you!

May. 9th, 2019

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Verified Customer

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Daneille Williams

System is always offline while using app on the phone

6 years ago

Reply from Brinks Home Security

Hey Daneille - We're sorry to hear that you're experiencing issues with the mobile app. If you have a chance, please reply to this message via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to right this situation. Thank you again for your feedback and we look forward to speaking with you!

May. 9th, 2019

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Verified Customer

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greg

they dont do anything for you. didn't explain that you're responsible for installation.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Ashe

Service works, but not a fan of customer service

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Alison

They are available 24/7 for you to call. It is very affordable and fast.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Michele Thackerville, OK

I just didn't really get what I thought I was going to get.

6 years ago

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Verified Customer

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Bill

Control panned is large and sort of clunky.

6 years ago

Reply from Brinks Home Security

Hey Bill, we’re sorry to hear that you aren’t satisfied with our control panel and we appreciate you taking the time to leave us feedback. Our control panels also serve as a central base station for all of our equipment so unfortunately they are a little large, but on the bright side you won’t have to deal with an additional base station lying around the house like many other security companies. If you’d like, we do have wireless control panels on our store that are a lot slimmer that can connect to your main panel. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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Dave Foster Spring, TX

Terrible service and terrible plans. You don'''t save money with them, it costs more.

7 years ago

Reply from Brinks Home Security

Hey Dave, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer

Dec. 5th, 2018

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Verified Customer

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Linda Indian Mound, TN

They send the product and don't offer any help in setting it up.

7 years ago

Reply from Brinks Home Security

Hey Linda, we are a self-install security service, but we do offer assistance by phone and all of our equipment comes preconfigured by a professional so that it’s only a matter of affixing our products in the correct locations. Could you please DM us with additional details so that we can assist you with your installation? Thanks and please let us know if you have any questions.

Nov. 26th, 2018

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Verified Customer

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Mrs. B Tallahassee, FL

My sensors all malfunctioning and sets off false alarms, which is an inconvenience.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about the false alarms. At Protect America we do want to correct these issues as soon as is possible. If you don’t mind, could you please DM us with some additional details so that we can assist you in this? Thanks and please let us know if you have any questions.

Nov. 21st, 2018

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