Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

Don't like the over all product . I dot like that when we open the doors the voice command doesn't work all the time.

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that your system isn’t working properly. At Protect America we would like to correct any issues you might be having with our service. Could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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CoveredWagon Wappapello, MO

Inexpensive, easy set-up, but flimsy product

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Eric Speigle

It works great all sensors and camera work fine

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amber R. Miley

My alarm has gone off several times and i have NEVER rec'd a call from Protect America, nor have the police responded.

8 years ago

Reply from Brinks Home Security

Hey Amber, we’re sorry to hear about your system’s connection issues. At Protect America our customer’s peace of mind is certainly our priority. Could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Jul. 31st, 2018

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Verified Customer

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Anonymous

They need to make the app more reliable and make the central station more modern.

8 years ago

Reply from Brinks Home Security

Hey there, we’re sorry to hear that you’re having trouble with our mobile app. At Protect America we strive to keep our products easy to use and up to par with the latest trends in home security. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Jul. 26th, 2018

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Verified Customer

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Natasha Smith

3 of the devices do not work. EXTREME HOLD TIMES FOR TROUBLESHOOTING RESOLUTIONS.

8 years ago

Reply from Brinks Home Security

Hi Natasha, we’re sorry to hear that part of your system is not functioning properly. At Protect America, we do our very best to make sure all of our systems work as they are supposed to. Could you DM us with additional details so that we may assist you with your equipment issues? Thanks and please let us know if you have any questions.

Jul. 16th, 2018

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Verified Customer

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Hamdy

Timely Response, better equipments, Fair price

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sally Katy, TX

The small magnets tend to fall off and replacements are too expensive

8 years ago

Reply from Brinks Home Security

Hey Sally, we're sorry to hear that your magnets aren't sticking well enough. At Protect America, we want to correct any problems you might be having with our service. Could you DM us with additional details so we might assist you? Thank and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Michele Drozdowski Massapequa Park, NY

The system is outdated, big and bulky. The camera isn't wireless either.

8 years ago

Reply from Brinks Home Security

Hi MD, thanks for taking the time to leave us feedback about our service. At Protect America we strive to keep our equipment as up to date with the latest security trends as possible. If you have any questions or need any assistance feel free to send us a message!

Jul. 2nd, 2018

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Verified Customer

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Max Fallbrook, CA

It hasn't been what I expected not all my sensors are working.

8 years ago

Reply from Brinks Home Security

Hey Max, we're sorry to hear that not all of your sensors are working properly. We would like to correct any issues you might be having with our service. Could you please DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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Padmavathi Lakshminarasimhan Brandon, MS

I was expecting more customer service from them, they are not friendly.

8 years ago

Reply from Brinks Home Security

Hi Padmavathi, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Francisco Neto Riverside, CA

The customer support promises people and equipment that never arrive.

8 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Lauryn Moreno

Very expensive compared to other companies

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alexa Llanes Lexington, SC

Service great, price and cancellation policy is not

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Satisfied Customer Mandeville, LA

Great customer service and very friendly representatives.

8 years ago

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Verified Customer

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John Bay Minette, AL

Actually listen to the customers as to what they require.

8 years ago

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Verified Customer

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Rose Hatchett Lancaster, TX

The upgrades they have are nice. Their equipment is all up to date.

8 years ago

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Verified Customer

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Sandra Streams Oceanside, CA

I have tried for YEARS to cancel my account and continue to be roadblocked because it was opened by my husband.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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DaveW San Diego, CA

Ease of installation. Did function when burglar went through three different monitored doors. Poor customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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carolyn Charleston, WV

Reliable and great afforable montoring service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Shirley Farmville, VA

Good protection and service, but like voice system

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alicia Cropwell, AL

She did a good job and was patient with me.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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green Ellicott City, MD

good service and very help with new equipment

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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anonamous Albuquerque, NM

over all good value for $ spent - they care about security

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carlton/Barbara Glover San Antonio, TX

great customer service on the help line day and night

9 years ago

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Verified Customer

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jerry Huntsville, AL

Satisfied with overall service and responses

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Thompson Tampa, FL

I called several times and for several months. The alarm is going off randomly and no one has returned my call.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Gives me a better piece of mind Palmdale, CA

Good service, good people, and a good piece of mind

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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tom Vallejo, CA

Never had a issue, have had good support

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tamatha Adkins-Ford

Reasonable price, great customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charlotte Bonney Lake, WA

Great service and value, response time is excellent.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wayne Eau Claire, WI

Spent to much time trying to solve a problem that is still not solved

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Karim Assar Stone Mountain, GA

It's a reasonable system. It does the job. Plus, customer support is alright.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Hosea Carter Lancaster, PA

It's working pretty good. The agents have been alright, and I even installed the system myself.

9 years ago

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Verified Customer

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Concetta Covington Kinston, NC

I'm dissatisfied with Protect America. They've been collecting my money for couple years now and I have no security.

9 years ago

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Verified Customer

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Dave Tomblin Huntington, WV

Anytime I had a problem they always been able to solve it

9 years ago

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Verified Customer

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Joe Huntington Station, NY

I have the Simon alarm system. It's very easy to use.

9 years ago

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Verified Customer

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Sean Truong San Jose, CA

I'm not happy with them. The equipment looked okay but the service is bad, rude people when I call them

9 years ago

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gary sumpter Houston, Texas

Very professional staff with a can do attitude. Prompt response and service with any system issue.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Gary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Jeff Solomon

5 Stars !!!!!! I thought the reach ability was Amazing and Great customer service

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeff. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Pedro Eric Ramírez Delgado

Great attention and service! The team was able to solve my inquiry fast and with professionalism.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pedro. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Terasa Segraves

The lady was very nice and professional. Answered my questions and showed great personality.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Terasa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Scott Cooper

Jennifer was awesome. She was very patient and explained everything very concise.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Scott. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Barbara Bushell

The Brinks representative was patient, knowledgeable, personable, professional, and kind.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Job well done

Kimberly was very professional and knowledgeable in her duties and she needs a serious PAY RAISE

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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carolime block

Install and change over from last company was easy. Then follow up help was impossible to Get

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Carolime. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Carolyn Whitford

Customer service tech was very helpful and knowledgeable. I am very satisfied with Brinks.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Carolyn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Kathleen Waller

The representative was able to offer me options that were more economical in the long run.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kathleen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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elizb

the actual system is fine. getting hold of a rep on the phone--- not fine. it takes forever. someone should be available---we're paying you. don't make us wait.

1 year ago

Reply from Brinks Home Security

Hello Elzib, thank you for your feedback regarding your experience with the wait time. Rest assured, we are growing both in customers and staff and are planning for the increased volume. Mondays are typically our most busy day of the week and you may currently experience longer wait times. If you need immediate assistance, please refer to our website for troubleshooting tips. Thank you. -Paul H.

Jul. 23rd, 2025

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J A

Had a few challenges today, but the Brinks reps I spoke with were able to assist in resolving the problems.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, J A. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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