Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Thomas Curry La Vergne, TN'

I love the fact that my home is always covered

8 years ago

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Verified Customer

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Robert Berry Arvada, CO

Makes us feel safe all the time when we're away from home.

8 years ago

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Verified Customer

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SAM MUNDY Bedford, IN

MONI ALWAYS RESPONDS TO ALARMS AND IS PRETTY GOOD VALUE

8 years ago

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Verified Customer

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Nancy Port St Lucie, FL

Respond to questions and concerns quickly.

8 years ago

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Verified Customer

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Joshua Elgin, TX

The upgrades for system for just to renew contact

8 years ago

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Verified Customer

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Janet Pocatello, ID

Ewsy to use system. I feel secure when my system is armed

8 years ago

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Verified Customer

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Janice Gillis Savannah, GA

They seem to efficient with notices, etc

8 years ago

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Verified Customer

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Nelda Williamson Converse, TX

Quick response and very helpful with questions

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Helen Boyles Bell Gardens, CA

they are the most reasonably and very good service

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donald Bertsch Los Angeles, CA

Had no problems and fast response when we need answers and help.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Everad Pinnock Charlotte, NC

customer and technician services excellent

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dora Jimenez Hobbs, NM

They are always great in helping me solve my problems

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Make America Great Again! Montgomery, AL

Prompt response to alarms and making sure that all is well.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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my own Passaic, NJ

My system has been unplugged for 2 months and no one has called me. Most of the sensors have been inactive much longer. they are frauds.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Happy San Antonio, TX

good service, good product, helpful and knowledgeable people

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Linda Raeford, NC

Good customer service. Easy to talk to on the for steps to check your machine.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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CustomerOver7Years

Service, reliability, pleasant healpful representatives

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bill Brown

Ease of installation, ease of arming/disarming, price

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Liegghio Manhattan Beach, CA

Excellent remote support and sensors are replaced free.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael and Theresa Carver Olympia, WA

They are very pleasant and helpful to deal with

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Deb Miami, FL

liable ease of installation and monitoring

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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KIA & ASHLEY Englishtown, NJ

Very polite, helpful, competent phone techs.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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emery1129 South Orange, NJ

Overpriced monitoring service. And overpriced for any of the accessories

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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lathern mashall Pittsboro, NC

because you respond to my needs when i call immediate

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ms Pink Charlotte, NC

Great customer service and I feel valued as a customer

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marc Wallingford, CT

good company, fair price, any issues, always fixed

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gerald Harris II DO Scottsdale, AZ

They've always been very helpful. Never had a problem.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pat Kenly, NC

Cost and supplies could be better compared to other providers in my area.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antonissimo Los Angeles, CA

Protect America only fulfills what is barebone necessary to service its customer.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carlo W Morgan Tampa, FL

So far, PA has been very responsive and professional!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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D.H Chicago, IL

Never had a major issue, customer service always available!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Greg-San Jose California Los Gatos, CA

Service,value, ease of use, overall satisfaction

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Etoin Tacoma, WA

Great tech help when I expand my system.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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EbonyRN Aberdeen, NC

It provides the service I need at a good price.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Waverly Hall, GA

Service, dependable products and app works great

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sari Palacios, TX

They have always provided great customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger San Antonio, TX

Excellent and Fast Service with great security

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Prewett Denver, CO

They are responsive and wait times on hold are not unreasonable.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna Atchison, KS

Great service, knowledgeable technicians

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tjc Powder Springs, GA

They been taking my money for months knowing that there's something wrong with the phone signal from my alarm to the service center.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Pharmacy Banks Banks, OR

It was very easy to install, and the system works pretty well. Plus, the prices are great!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Thomas Hourf Columbia, MO

They've always been very helpful! It's been a very good service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Laura Crawford Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Moses McLean Tuscumbia, AL

Their customer support has been very excellent. They've offered a positive experience.

9 years ago

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Verified Customer

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Samuel Weaver Mountain Home, AR

I think the equipment is questionable. They call me for a bill they think I'm gonna cheat them off for some money.

9 years ago

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Verified Customer

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Carl Ciervo Hampstead, NC

We did self-installation and went with Protect America for the cost. The customer support is good

9 years ago

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Verified Customer

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M Kingsport, TN

they do what they said they'd do and they're just very good.

9 years ago

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Verified Customer

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GD Sawmill, AZ

We had break ins in our house. I think they are mostly good.

9 years ago

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Terita Green Ashburn, Virginia

The tech department solved the issue I was having with the screen saver that wasn't performing properly.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Terita. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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D Providence, Rhode Island

Don't do it. Don't do it. Just don't do it!

1 month ago Edited August 21, 2026

Reply from Brinks Home Security

Thank you for sharing your experience, D. We take all complaints seriously I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you.

Aug. 21st, 2026

Brinks Home Security Reviews