Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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555CENTral exchange Rio Rancho, NM

We have zero representation in our gov't these days, everything seems geared to protect companies and take advantage of the people. This company is a prime example of taking your money at any cost and giving you the least amount of service possible...

6 years ago

Reply from Brinks Home Security

Hello, We appreciate you taking the time to leave us this feedback as it allows us to grow as a company. Here at Brinks Home we care about your satisfaction and want to ensure you’re getting the best quality with a great price. We would like to know what we can do to resolve your concerns. If you could please send me an email at with your account information as well as your situation I will be more than happy to assist you . -Juana H.

Aug. 28th, 2019

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S.bergens Montclair, NJ

Brinks is the worst security company. We have been trying to get someone to come out and check the system, that we have been paying for, but have been malfunctioning for over a month. Terrible customer service, malfunctioning systems...not worth your penny.

6 years ago

Reply from Brinks Home Security

S.bergens, At Brinks Home your security and satisfaction is our main concern and will do anything in our hands to make sure of it. I am truly sorry to hear you have been having problems with your security system. I’d like the opportunity to take a further look into this matter to ensure your system is working properly. If you could please send me an email at with your account information I would be sure sure to reach out to you. – Juana H.

Aug. 28th, 2019

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Alan Kirshom Austin, TX

Brinks took over my service from my original service provider. Ever since then service has been TERRIBLE. Long wait times with customer service, rude people if you ever get someone on the line and I have been trying to cancel for over two month and they keep billing me. Next stop BBB and every review site I can find.

6 years ago

Reply from Brinks Home Security

Alan, we are sorry to hear you would like to cancel the services with us. At Brinks Home we never mean to make any request a difficult one. In regards to the cancellation of your account, we do require a 30-day written request to properly cancel the account. I would like the opportunity to take a further look into this matter and provide feedback to the agents involved in this matter. If you could please send me a direct email to with your account info, we will be happy to reach out to you. -Jacob B

Aug. 23rd, 2019

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bobby lewis Holland, MI

The first month having the system the motion sensors kept going off. After reinstalling several new motion sensors we finally got some that worked. Now 3 months later the smoke alarms are now sending out false alarms. The fire department has now come out 4 times for false alarms and say they have had problems with this particular company.

6 years ago

Reply from Brinks Home Security

Hi Bobby,

Thank you for reaching out to us in regards to your smoke alarm. We would like to assist you with your equipment. If you can, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Aug. 20th, 2019

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Jake E Rancho Cucamonga, CA

Horrible. Horrible. My contract was up for 2 years. Was just paying monthly. I was going to cancel and switch companies when they told me I had 41 months left on a contract I never signed or agreed to. Needless to say the battle is ongoing. Stay away.

6 years ago

Reply from Brinks Home Security

Jake, We are sorry to hear you are wanting to cancel your services with us. At Brinks Home we strive to ensure customer satisfaction and I am sorry if this was not the case. I would be more than happy to investigate this matter further. I have located your account with the information provided, once the investigation is complete, I will be sure sure to reach out to you. – Juana H.

Aug. 19th, 2019

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CHRIS JOHNSON Odessa, TX

BRINKS SUCKS- I CALLED CUSTOMER SERVICE AND TRIED TO SET UP REPAIR OF MY SYSTEM. THE GIRL WAS RUDE. I ASKED TO TALK TO THE SERVICE MANAGER. I WAS ON HOLD OVER AN HOUR, AND TOLD THE MANAGER WOULD CALL ME BACK THE NEXT DAY AT 3 PM. NEVER GOT A CALL. I SENT AN EMAIL COMPLAINT AND NEVER HEARD BACK.

6 years ago

Reply from Brinks Home Security

Chris, Reading your review is certainly alarming. This is the complete opposite of what we strive to bring our customers. We would never mean for a manager not to call you back, I am sure there is some confusion that I am happy to clear up. I have located your account with us and I will be sure to research this matter then reach out to you by Friday. -Jacob B

Aug. 6th, 2019

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Eduard Khachiyants Allen, TX

As soon as company get you signed in it will be really hard to cancel your service. Cancel process will take a long time and all this time will be payed by customer. I really did not like service and how company works wit customers.

6 years ago

Reply from Brinks Home Security

Eduard, we are sorry to hear you want to cancel your services with us. We never mean to make any request a difficult one. With that being said, we do have a cancellation process that must be followed. I would be more than happy to take a further look into this matter. I have located your account with us and will be sure sure to reach out to you . -Juana H.

Aug. 5th, 2019

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Santos Peoria, AZ

I'm a new customer that had a first date set for set up help before my equiptment was here. Second I call back 3 times and hold for an apparent appointment I had today . The equipment is not what I thought it was going to be . So day one and customer service is horrible and the DIY instructions suck!!!

6 years ago

Reply from Brinks Home Security

Hey Santos - Thank you for your feedback. We're sorry to hear that you feel as if the equipment is not what you expected, that the customer service is "horrible" and that the DIY instructions "suck". If you could, please reply via 'private response' with the full name and address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a customer. Thank you again for your feedback.

Aug. 1st, 2019

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Jim

Friendly. Listen to customer needs. Very curtiouswhen talking on phone with customer service and tech departments

6 years ago

Reply from Brinks Home Security

Thank you, Jim!

Jul. 8th, 2019

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Mrian Little Rock, AR

So far, great customer service, easy installation and equipment doesn't require doctoral degree to operate.

6 years ago

Reply from Brinks Home Security

Thank you, Mrian!

Jul. 8th, 2019

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Jack Savage Baltimore, MD

I liked the completet knowledge of their product and the follow up. Unfortunately the move from ADT would have been a lateral one for me.

6 years ago

Reply from Brinks Home Security

Hey Jack - Sorry to hear you feel as if your move was a lateral one. How would you like to see Protect America improve?

May. 14th, 2019

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Randy Ketterer Colorado Springs, CO

Paid them over $1000.00 for services not rendered. Sent me through hoops trying to cancel their service. Still trying to get it canceled. Don't let them take automatic payments.

6 years ago

Reply from Brinks Home Security

Randy, We are sorry to hear that you want to cancel your services with us. At Brinks Home we never mean to make any request a difficult one. With this being said I'd be happy to look into this matter further but was unable to locate your account based off of the information provided. If you could please send me a direct email to and I will be more than happy to reach out to you. -Jacob B

May. 6th, 2019

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Linda Slone Surprise, AZ

Absolutely awful service, technicians who don't know which end is up. I am waiting for a contract to see what way I can get OUT of paying them for the non-service they provide. Very sad that people have to be deceptive in order to get business but I made a huge mistake by ever letting them into my home.

6 years ago

Reply from Brinks Home Security

Linda, Here at Brinks Home we strive to ensure each experience is better than the next. We never like to hear when a customer wants to cancel as we care for your satisfaction. With this being said I'd like to look into this matter further but unfortunately, I could not locate your account. If you could please send me a email to with your account information and I will reach out to asap. Thank you and have a great day. -Jacob B

Apr. 22nd, 2019

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Johnny Moreno Valley, CA

This company never answers the phone. After waiting a long time they say to leave your phone number and they will call you right back when they’re available. They never call back.

6 years ago

Reply from Brinks Home Security

Johnny - We're sorry to hear about your less than stellar experience with our customer care team. Please reply with the full name and address associated with your account so that a member of our team can reach out to you.

Apr. 9th, 2019

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Alfred Schepis Chandler, AZ

Protect America is a horrible company. They lock you into a long term contract. You'll soon find out that their service is really poor and guess what YOU CAN'T CANCEL! The are too many home security companies that don't require that you to agree to a long term contract!

6 years ago

Reply from Brinks Home Security

Hello Alfred - Thank you for your feedback. We're sorry to hear that you are unhappy with your decision to agree to a contract. If you could, please reply via 'private message' with the full name and address associated with your account so that a member of our customer care team can reach out to you. Thank you again for your feedback and we look forward to hearing back from you.

Apr. 9th, 2019

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Becky Emmett, ID

This is the most crooked place that I have done business with. I have not lived in my house for over a year. I had the system for 2 years previous to moving and I am still having to pay 50.00 a month. When I called today they said that I still have 28 more months to pay.

6 years ago

Reply from Brinks Home Security

Becky,,Hearing of this recent expiernce with us is the opposite of what we strive to provide our customers. In our customer loyalty department they assist all of our long time customers like yourself with things like upgrades, lower rates etc. We apologize that we don't reach out to customers regarding upgrade because in all honesty most customers love there equipment and reach out to us if they have any concerns or improvement on there level of security. Nonetheless we truly never mean to make any request a difficult one. With this being said allow me to assist you in this matter but I have not been able to locate your account based off of the information provided. If you could please send me a direct email to with your account information and I will be happy to assist you.f you could please send me a direct email to with your account information and I will be happy to assist you. -Jacob B

Mar. 29th, 2019

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Jannette New Orleans, LA

Easy to sell, imposible to cancel service. I have been trying for months to cancel the service that my mom is not using anylonger and we continue receiving bills. I was told that we were going to receive a refund, but instead we continue to receive bills. I dont recommend this service to anyone.

6 years ago

Reply from Brinks Home Security

Janette,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B

Mar. 26th, 2019

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Tess Conroe, TX

Absolute worst company ever! Continued to deduct money after they “agreed” to break the contract due my Home flooding. They never received the box... but now have been sent to collections and not notified. I was only a customer for 6 weeks when my home flooded! Customer service reps have zero compassion for life!

6 years ago

Reply from Brinks Home Security

Hello Tess - Thank you for taking the time to share your experience. We are sorry to hear that your experience has been less than superb. If you could, please reply via DM so that we can open a dialogue and work with you to correct the situation. Thank you again for sharing your feedback and we look forward to hearing back.

Mar. 8th, 2019

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Joe Rogers Jersey City, NJ

I really love Protect America! They did a great job explaining their service and how it would help protect my house.

6 years ago

Reply from Brinks Home Security

Hello Joe - Thank you for your feedback!

Mar. 8th, 2019

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Kara

The company's customer service is unprofessional and systemically prevent cancelation of service through misunderstanding requests, failing to follow through, and then continuing to bill for continued service. I will be using another company from now on.

6 years ago

Reply from Brinks Home Security

Kara,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B

Feb. 8th, 2019

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Bion sanborn Bangor, ME

Extremely fraudulent billing and literally stole money out of my bank account. Took payments for 2.5 years out of my account and refused to refund any portion. Just don't try to leave them. Then one lie after another to excuse their behavior.

6 years ago

Reply from Brinks Home Security

Hey Bion, we’re sorry to hear about this. At Protect America we certainly don’t want to take payment for any unauthorized services. Could you please DM us with some additional details so that we can review your account and look into this? Thanks and please let us know if you have any questions.

Jan. 28th, 2019

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david a Harper Council Bluffs, IA

I would not recommend this security company . They don't upgrade equipment when they or the ones who say you need it. Equipment gives false alarms and you give them secret word but police still show up costing you money. If you call them you will wait 30 minutes to talk to someone. I don't think anyone should use this security company.

6 years ago

Reply from Brinks Home Security

Hey David, we’re sorry to hear that you’ve been experiences some issues with our services. At Protect America your peace of mind is certainly our priority and we strive to make our support system as painless as possible. If you’d like, please feel free to DM us on here if you have any issues or concerns and we can get you some assistance. Thanks and please let us know if you have any questions.

Jan. 28th, 2019

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Do not trust them China Spring, TX

From day one I have had issues with this company. Most recently had an alarm event (front door was pushed open) alarm rang for 4 minutes and I had already turned off the alarm before anyone from the dispatch center called me to see if I needed help. Worthless company!!!

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about this! At Protect America we strive to have as fast a response time as possible and your peace of mind is certainly our top priority! If you’d like, could you DM us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Jan. 28th, 2019

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Theresa James Apopka, FL

I received notification that my alarm system is saying forced entry. I contacted the monitoring service and was told that they don't have permission to alert the police . I am confused . What am I paying for in ? Do I need to retain a lawyer to terminate my contract ?

6 years ago

Reply from Brinks Home Security

Hey Theresa, we’re sorry to hear about your alarm permit issues! At Protect America our customers’ peace of mind while we protect their home is certainly our priority. Could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions.

Jan. 1st, 2019

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Tanya Christiansburg, VA

We have tried 6 times over the last 4 months to attempt to cancel our service in conjunction with a move. Understand before you subscribe that it is nearly impossible to cancel the service. They intentionally make it convoluted and fail to follow through on commitments to provide follow up communication or correspondence.

6 years ago

Reply from Brinks Home Security

Hey Tanya, we’re sorry to hear that it’s been difficult to cancel our service. At Protect America we strive to always provide a pleasant experience for our customers! Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any other questions.

Dec. 14th, 2018

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Lorena Perales Fort Worth, TX

When you’re a new customer they will answer you quick, once you’re an existing customer and are having issues with your system you need to reserve a whole day just to talk to them. I was on hold for over 2+ hrs and decided to hang up no answer what so ever.

7 years ago

Reply from Brinks Home Security

Hey Lorena, we’re sorry to hear about your troubles getting a hold of us. At Protect America we do our best to reduce or eliminate hold times as much as possible. Could you please DM us with some additional details so that we can assist you in this matter? Thanks and please let us know if you have any questions!

Dec. 7th, 2018

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John I. White Asheville, NC

These people are crooks, I cancelled service and they still keep trying to bill me to the point where I had to have my credit card company refuse their charges. STAY AWAY FROM THEM! DO NOT USE THEM! We switched alarm companies and they still think we're with them! Called them over and over about it, so now we just ignore them and trash the bill.

7 years ago

Reply from Brinks Home Security

John,The recent experience described in your review is shocking, please know that this is the exact opposite of what we strive to provide for all of our customers. Here at Brinks your safety and security is our top priority and our response time is amazing. With this being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to with your account information and I will reach out to you as soon as possible. -Jacob B

Dec. 3rd, 2018

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Roger Lakeside, CA

Not happy with the company. The alarm system was installed at my mothers house, but in my name, because she was elderly. Unfortunately my mom passed away over 2 years ago and Protect America holds me responsible for the remaining payments even though it has been disconnected when my mom died! Very sad, no compassion, but very greedy!

7 years ago

Reply from Brinks Home Security

Hi Roger, we're sorry to hear about your experience. At Protect America, we certainly want to correct any problems you're experiencing with your account. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Marilee Tremlett Wilmington, NC

Their support for new customers is excellent. Efficient, easy to understand, easy to communicate with.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Julius Dragos Canton, OH

Renewed service after 3 years. Was told 3 different things on equipment. Did not receive what I agreed on. Was told to pay $5 fee to return item I was supposed to receive. Agent would not waive fee to take care of customer. Frustrated customer who is just looking to get what they agreed on.

7 years ago

Reply from Brinks Home Security

Hey Julius, we’re sorry to hear about the issues and miscommunications you’ve been having with us! We would love an opportunity to clear up these issues. Could you please DM us some more details so that we may assist you with this? Thanks and please let us know if you have any questions.

Sep. 24th, 2018

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Robinson Dale Mesa, AZ

Talked extensively about product etc. And then asked sales rep to email me with particulars we had discussed so I could discuss with wife before making a decision. NO email was ever recvd and then the rep phoned back two days later Bad sales

7 years ago

Reply from Brinks Home Security

Hey Robinson, we’re sorry to hear about this! At Protect America we do our best to be as responsive as possible. We appreciate you taking the time to leave us feedback. We’re currently working on improving the deliverability of our emails (our emails sometimes go into the spam folder). In the meantime if you’re still interested in getting more information feel free to send us a direct message, thanks!

Aug. 29th, 2018

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Hugo Gomez Downey, CA

Brinks has been the best experience I’ve ever gotten, thank you Skyline and thank you Freddy G for helping me out

7 years ago

Reply from Brinks Home Security

Hugo, We truly appreciate you taking the time to leave us this positive review. Here at Brinks we strive for this kinda experience for all of our customers. -Jacob B

Aug. 22nd, 2018

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Jim Metoyer Sycamore, IL

Cary walked me through the installation process without a hitch. The app is simple and easy to navigate.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Greg Lake Elsinore, CA

Price went up without any difference in service. I was using Moni so now I will start to shop for another. Don’t like they increased pricing and did not even notify me or earn my business. Arrogant.

7 years ago

Reply from Brinks Home Security

Greg, I am truly sorry that you had experienced an increase in your monthly service charges. It is never our intent to inconvenience a customer with increasing rates. I would like the opportunity to look into your account for you and assist you with this so that you may consider allowing the fastest response time in the industry to continue monitoring your home. Could you private message me your service address or account number so that I may reach out to you about this. Thank you -Abraham C.

Jul. 13th, 2018

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Anonymous

used car sales men type calls, I would have signed up for sure, value was great and equipment as well but the constant sales calls were so annoying it pissed me off and I went elsewhere.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! -Ryan

Jun. 20th, 2018

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Diane Ford Strongsville, OH

Less than Zero... Terrible experiences with this company...Too numerous to mention here. Customer service is non-existent and rude, uneducated about what they are doing. Equipment is garbage. Tried to cancel my account they will not allow me to.

7 years ago

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Anonymous Chicago, IL

I expressed from the start that I did not want a 3 year contract but felt pressured to accept and needed to call back several time before being able to cancel.

7 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Carla Palmdale, CA

My issue with my doorbell is still unresolved and when I call in it is only a temporary fix. Need to get on the phone again with your technical support and hope that you will send a technician once and for all otherwise after a year of service I guess I need to find another provider.

7 years ago

Reply from Brinks Home Security

Carla, on behalf of MONI Smart Security please forgive me for the troubles that you have been undergoing in getting the Skybell to function properly and permanently. I would like to speak to you personally so that I may provide a more accommodating resolution for you . Could you please private message me your contact information and the best time to reach you so that i may call you? Thank you - Abraham C.

Apr. 23rd, 2018

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Linda Hollars Avon, OH

My experience was VERY positive! Sharyl was thorough, patient, informative.Showed that main concern is Mom's safety.?

7 years ago

Reply from Brinks Home Security

Linda, thank you for the feedback as we are stoked that we could provide you with the best possible services. Keeping our customers safe is our #1 priority so thank you for choosing us to be there for you. -Jacob B

Apr. 19th, 2018

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Margaret Pilant Sarepta, LA

It has been terrible from start till now,it's still lousy.My husband passed away I called them told I would send death notice as soon as I have it didn't matter they still drafted out of the account,the man is not alive!! Don't have any compassion!! Margaret Pilant Sarepta,La 71071

7 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Margaret - we're sorry to hear about this. If you'd like, could you please DM me to confirm the name of the account holder so I can have someone review your account? Thanks!

Apr. 19th, 2018

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Chriaty Columbus, OH

Shavonda was amazing on the phone. She went above and beyond to explain the service and to make sure that it fit our needs.

7 years ago

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Dan Schuylerville, NY

Top notch knowledgeable sales staff and patient, professional technical assistance during installation!!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Will Lawrenceville, GA

I have only had the product installed for a week. I have not had a breakin or anything to see how well the system responds.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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rasheedah muhammad Montclair, NJ

Really not sure how to rate but you guys are high 61 a month is absurd and no cameras. Why do i need 2 smoke detector monitoring? I will continue to shop around a for a better deal

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Larry D James Charlotte, NC

The representative was cordial, knowledgeable and thorough. She guided me step by step to monitor my alarm system.

7 years ago

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B Jackson Florissant, MO

Very happy with the customer service and response time, when I have set my alarm off. Would like to see a video door bell with free storage offered.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Stephanie Rose Marshall, MI

The sales person I spoke to was rude and pushy. When I said I was still checking around and wasnt ready to commit to anyone yet he made a statement along the lines of I must not be able to afford the system.

7 years ago

Reply from Brinks Home Security

Hi Stephanie,

Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless there should never have been anything said along the lines you report! We would love to help get you set up with a security system. Please feel free to direct message me and we can get you our latest offer.

-Adam

Feb. 26th, 2018

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Robert Seattle, WA

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

7 years ago

Reply from Brinks Home Security

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help.

Thanks!

-Adam

Jan. 31st, 2018

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Ibrahim Abdulrahim San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Jane Russell Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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