Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Robert Seattle, WA

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

8 years ago

Reply from Brinks Home Security

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help.

Thanks!

-Adam

Jan. 31st, 2018

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Ibrahim Abdulrahim San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Jane Russell Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sampson Adu-Poku Andover, CT

Sales person was very honest and installation was easy. Works well and did not break the bank like others do.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Myers Reading, PA

I have tried several times to get in touch with their customer service team to start service. I have sat on hold for literally an hour each time before hanging up. I've called three times. I'm moving on to the next business. If my time is not important to you then your business is not important to me.

8 years ago

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Tedesco

When I spoke to the CSRep, I had to leave my home & told him I would be back @ 3pm. He stated he would call me back which he did not for that day or following day. So I went w/SimpliSafe. Pls. have the robo calls stopped. or will need to call block. Thanks.

8 years ago

Reply from Brinks Home Security

Tedesco - If you are still receiving automated calls, please reply to our 'do not call' request:

Mar. 28th, 2019

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Cache Hempstead, TX

Reliable service and easy to install. Police were dispatched after I forgot to disarm after entering the house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Steve Duvall Austin, TX

Attempted to cancel, spoke to customer support, they worked to lower it, since I didn't want to, I was put on hold for 25 minutes to cancel it. When I was finally connected, they said I had to cancel in writing. Ugh! Must have bad management.

8 years ago

Reply from Brinks Home Security

Steve, I hate to hear that you have had a negative experience with us, while attempting to terminate your service. We have a cancellation policy in place to ensure that our customers accounts and security are safe with us. With that being said, we never intend to prolong or make any process an inconvenient one. I would like to speak with you to address and resolve your concerns. So I may do so, please send me your account information to . -Ashley C.

Jan. 8th, 2018

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Matt Fayetteville, GA

Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Julie Newman Kalamazoo, MI

Extremely responsive to even the smallest inquiry about service usage or help in setting up the system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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N/A Washington, MI'

I called for a quote, but was pressured into purchasing the service. When I said I wasn't going to purchase at that time, I was contacted at least 3 times a day from the company. For this reason, I am no longer looking to purchase the service

8 years ago

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Betty Diane Paz Midland, TX

Will not honor original contract. After 3 years, they say they do not have to honor the agreement made with me by the company that installed it. Now, they refuse to cancel my services, saying that I must give 30 days notice. They didn't give me 30 days before refusing to honor my original contract.

8 years ago

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Alan Wolf Winter Haven, FL

Moni Security System has the worse customer service and for service , In all my years of living I have never seen a service so poor. Actually they are the worse, they do not even respond to a problem. Thank god I have my sig Sauer 45 ACP. That is my security system because Moni just cares about the all mighty dollars and not the customer. So sad.

8 years ago

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David Greene Bay City, MI

MONItronics is a nightmare to deal with. Their system is the bare minimum and easily defeated. Their billing is terrible. And, they screw you at renewal time on the contract. I get robocalls from their advertising department at least once a week --- a I am already a customer (but wish I was not)!

8 years ago

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Bobbie

I have had to pay for service that I have not gotten for 4 months and will only be credited for one month. They cancelled and rescheduled appointments without notifying me, so I missed time off work. last I knew a contract was a legal binding document. I guess not in this case because I was not at fault, they were.

8 years ago

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Barbara Williams West Covina, CA

Alarm was installed improperly. $49 a month for 2 years. Police called 5 times for no reason . Didn't use anymore. They won't turn it off and still charging. Will not cancel account. I am taking them to small claims court and let a judge decide. Even if I lose it is worth the time and money to have the company exposed for what they are.

8 years ago

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Daniel Makin Royersford, PA

LIVEWATCH i have photos of used equipment sent to me as a new customer and live wires hanging from the device . Crimped wire leads on back with open screws , you cant even make this up. Sent me a knock off was supposed to be GE equipment and used!i have photos of this crap they sent me!

8 years ago

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David Cox

Long on-hold time when you call for tech support. You have to repair equipment yourself, and you must give them 30 days advance notice to cancel or they will charge you, as they did me, for an extra month. Protect America protects their bottom line.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Denson Allen, TX

All contact with the company has been positive. We have been very pleased with the level of service.

8 years ago

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John Leggett Lake Bluff, IL

Not happy with the service. This company is bad don't sign a with MONI, price is to high then they want you to stay with them 5 or 6 year there are more company that are lot batter then this one, I will never use this company agen.

8 years ago

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Jason Starr

Great customer service. Agent was professional, prompt, friendly, and knowledgable. Highly recommend.

8 years ago

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Robert Quintana Albuquerque, NM

Moni has great customer service and security monitoring service! I often recommend Moni to friends and neighbors.

8 years ago

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Maya My McDonough, GA

If it's one thing that Brinks does right, it's home security! I've purchased one of their smart locks and it works great but it took forever to put together due to the poor instructions.

2 years ago

Reply from Brinks Home Security

Maya My, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us at SocialMedia@brinkshome.com, -Alozia

Jul. 26th, 2023

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A. P. Alvin, TX

I had Brinks for at least 10 years. The service is horrendous and some reps are rude. They honestly do not care and the managers do not call back. The agents from Asia do not speak English well. It was so stressful to deal with them that I cancelled the service. They offered me a discount and I said that I did not want the service even if it was free! This company cannot be trusted. My alarm went off and when I called Brinks they put me on hold for 10 min and the Asian rep could not answer my questions. Avoid them at all costs!

2 years ago

Reply from Brinks Home Security

A. P., thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. -Andrea

Jun. 12th, 2023

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Tara Gillispie Philadelphia, PA

Brinks home security is by far the #1 BEST Home security company out there. They offer all the top of the line equipment along with the best prices.

3 years ago

Reply from Brinks Home Security

Hi Tara! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Sep. 22nd, 2022

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Danielle Edwards Warrensburg, MO

Currently have this, have only had for a few months now but so far I have not had any issues, and the support was great.

3 years ago

Reply from Brinks Home Security

Hi Danielle! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 31st, 2022

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Beverly Chavous Evans, GA

I had Brinks as my alarm system company. I was satisfied throughout my service until one day the alarm went off and the police department was never notified even though it was a false alarm.

3 years ago

Reply from Brinks Home Security

Hi Beverly, while we are happy to hear that you've been satisfied with the equipment and monitoring, we are sorry to hear about the negative experience regarding your alarm. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jul. 25th, 2022

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Linda Howard New Orleans, LA

I moved to a new home and it was so difficult to get installation dates and Brinks offered me 2 months free monitoring fir being so patient.

3 years ago

Reply from Brinks Home Security

Hi Linda! We apologize for any delay to install your system. We hope to have addressed your concerns. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Jul. 6th, 2022

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BlancheL Phoenix, AZ

I had brinks with a previous home, they have great customer service and are always there to help . I have been thinking about coming back

3 years ago

Reply from Brinks Home Security

Hi Blanchel! We would be thrilled to have you back. If you have any questions, please reach out to our sales team at 866-584-1856. Thank you! -Jaime

May. 12th, 2022

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Frank Rivera Boston, MA

My wife and I selected the Brinks smart home package which allowed us the ability to remotely control all out security features.

3 years ago

Reply from Brinks Home Security

Hi Frank! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Tony Bethlehem, PA

Customer service is horrible. They are unreliable, rude. Tech support takes forever to get to the issue. I found a local company that offers the same thing with family liken service instead.

3 years ago

Reply from Brinks Home Security

Hi Tony, thank you for your feedback. We are sorry to hear about your recent experience with our tech support team. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Esther Noshahi Dallas, TX

It was good at first and then I felt like I had to made a decision about installing the system that I didn't think I could afford comfortable on my fixed income. Just felt pressure abit.

4 years ago

Reply from Brinks Home Security

Esther, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Hector

Feb. 14th, 2022

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Audrey Macfarlane Dallas, TX

Brinks is reliable and is used by me and almost all of my neighbors. I've loved the monitoring and the technology they use, so awesome.

4 years ago

Reply from Brinks Home Security

Audrey, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Feb. 1st, 2022

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Erik Lewis Minneapolis, MN

While I thought scheduling the alarm installation was a pain, they have been good and I believe only 2 false alarms which is pretty good. Fan of my key fob.

4 years ago Edited January 10, 2022

Reply from Brinks Home Security

Erik, We appreciate you taking your time to leave a review about your recent experience with the installation. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. – Hector S.

Jan. 10th, 2022

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Shanna South Jordan, UT

We use Brinks for our office security. I love their online system and the notifications I get when the alarms is triggered.

7 years ago

Reply from Brinks Home Security

Shanna, Thank you for taking the time to leave us this amazing review. We strive day in and day out to ensure we provide the best in security. -Jacob B

Sep. 4th, 2018

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B B

Nicole was very helpful, knowledgeable, and friendly.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, BB. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 11th, 2025

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Beth Ferguson

Maurice was wonderful. Thank you for everything.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beth. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Beatrice Benavides

Rep was able to fix my problem immediately

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beatrice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Sandra

Print response time. Always friendly and professional.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Theodore Arnold Aanstoos III AANSTOOS

Very knowledgable and helpful. word word word

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Theodore. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Sean Parchem

Very professional. Prompt and solved my issue.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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lisa kiely

Very helpful!! Pleasant! And patient. She wa

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Francisco _

Great Customer Service and knowledgeable!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Francisco. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jeffery Williams

The rep was caring and listened to my concerns

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffery. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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John R

Thanks for the help A great company

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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rob cubed

No complaints. The system is easy to understand.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rob. We are pleased to hear about your positive experience with the equipment! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Flora Pierre

Good customer service. Equipment works well.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Flora. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Lousharon

Worked with me until we restarted all of my camers

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lousharon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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D Gson

We have been with Brinks for 27 years. Excellent service

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Eugenia A

Unfortunately the sensors didnt work properly and there is no help with tech support, I had to cancel and install adt , which made me waist money

6 months ago

Reply from Brinks Home Security

Hello Eugenia, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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