Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Robert Quintana Albuquerque, NM

Moni has great customer service and security monitoring service! I often recommend Moni to friends and neighbors.

9 years ago

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Maya My McDonough, GA

If it's one thing that Brinks does right, it's home security! I've purchased one of their smart locks and it works great but it took forever to put together due to the poor instructions.

2 years ago

Reply from Brinks Home Security

Maya My, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us at SocialMedia@brinkshome.com, -Alozia

Jul. 26th, 2023

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A. P. Alvin, TX

I had Brinks for at least 10 years. The service is horrendous and some reps are rude. They honestly do not care and the managers do not call back. The agents from Asia do not speak English well. It was so stressful to deal with them that I cancelled the service. They offered me a discount and I said that I did not want the service even if it was free! This company cannot be trusted. My alarm went off and when I called Brinks they put me on hold for 10 min and the Asian rep could not answer my questions. Avoid them at all costs!

2 years ago

Reply from Brinks Home Security

A. P., thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. -Andrea

Jun. 12th, 2023

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Tara Gillispie Philadelphia, PA

Brinks home security is by far the #1 BEST Home security company out there. They offer all the top of the line equipment along with the best prices.

3 years ago

Reply from Brinks Home Security

Hi Tara! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Sep. 22nd, 2022

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Danielle Edwards Warrensburg, MO

Currently have this, have only had for a few months now but so far I have not had any issues, and the support was great.

3 years ago

Reply from Brinks Home Security

Hi Danielle! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 31st, 2022

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Beverly Chavous Evans, GA

I had Brinks as my alarm system company. I was satisfied throughout my service until one day the alarm went off and the police department was never notified even though it was a false alarm.

3 years ago

Reply from Brinks Home Security

Hi Beverly, while we are happy to hear that you've been satisfied with the equipment and monitoring, we are sorry to hear about the negative experience regarding your alarm. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jul. 25th, 2022

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Linda Howard New Orleans, LA

I moved to a new home and it was so difficult to get installation dates and Brinks offered me 2 months free monitoring fir being so patient.

3 years ago

Reply from Brinks Home Security

Hi Linda! We apologize for any delay to install your system. We hope to have addressed your concerns. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Jul. 6th, 2022

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BlancheL Phoenix, AZ

I had brinks with a previous home, they have great customer service and are always there to help . I have been thinking about coming back

4 years ago

Reply from Brinks Home Security

Hi Blanchel! We would be thrilled to have you back. If you have any questions, please reach out to our sales team at 866-584-1856. Thank you! -Jaime

May. 12th, 2022

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Frank Rivera Boston, MA

My wife and I selected the Brinks smart home package which allowed us the ability to remotely control all out security features.

4 years ago

Reply from Brinks Home Security

Hi Frank! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Tony Bethlehem, PA

Customer service is horrible. They are unreliable, rude. Tech support takes forever to get to the issue. I found a local company that offers the same thing with family liken service instead.

4 years ago

Reply from Brinks Home Security

Hi Tony, thank you for your feedback. We are sorry to hear about your recent experience with our tech support team. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Esther Noshahi Dallas, TX

It was good at first and then I felt like I had to made a decision about installing the system that I didn't think I could afford comfortable on my fixed income. Just felt pressure abit.

4 years ago

Reply from Brinks Home Security

Esther, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Hector

Feb. 14th, 2022

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Audrey Macfarlane Dallas, TX

Brinks is reliable and is used by me and almost all of my neighbors. I've loved the monitoring and the technology they use, so awesome.

4 years ago

Reply from Brinks Home Security

Audrey, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Feb. 1st, 2022

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Erik Lewis Minneapolis, MN

While I thought scheduling the alarm installation was a pain, they have been good and I believe only 2 false alarms which is pretty good. Fan of my key fob.

4 years ago Edited January 10, 2022

Reply from Brinks Home Security

Erik, We appreciate you taking your time to leave a review about your recent experience with the installation. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. – Hector S.

Jan. 10th, 2022

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Shanna South Jordan, UT

We use Brinks for our office security. I love their online system and the notifications I get when the alarms is triggered.

7 years ago

Reply from Brinks Home Security

Shanna, Thank you for taking the time to leave us this amazing review. We strive day in and day out to ensure we provide the best in security. -Jacob B

Sep. 4th, 2018

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Verified Customer

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pjgm

moved into my house a little over a year ago, system malfunctions all the time.

5 years ago

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to socialmedia@brinkshome.com, I would be more than happy to help.

Nov. 3rd, 2020

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Verified Customer

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Vickie Roane

poor customer service and security system does not work properly

5 years ago

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to socialmedia@brinkshome.com, I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Eva

You are harder to get a hold of than our previous security home service

5 years ago

Reply from Brinks Home Security

Eva, we are sorry to hear about the inconvenience on your account. Please know that at Brinks Home Security we never mean to make any request a difficult one. Let us know if you need anything else. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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RAFAEL MESA VAZQUEZ

costumer services always is busy and delay

5 years ago

Reply from Brinks Home Security

Rafael, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Shanron Gilliam

Price is higher than my previous company and I have no door bell camera

6 years ago

Reply from Brinks Home Security

Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 14th, 2020

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Verified Customer

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LeRoy Linwood

Too many issues with installation. Still having issues with camera

6 years ago

Reply from Brinks Home Security

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Jan. 16th, 2020

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Verified Customer

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Jill Holmes Charlotte, NC

my camras go to black and white and sometimes a color picture!

6 years ago

Reply from Brinks Home Security

Hey Jill,
Thanks for reaching out to us. Before troubleshooting your cameras we will need a bit more information about the type of camera. Please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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James K Fry Jr.

So far no problems, helpful when I need answers.

6 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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tonya felts

Cameras keep going offline and not so easy to fix

6 years ago

Reply from Brinks Home Security

Hello Tonya,
Thank you for reaching out to us. To better assist you with your cameras, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 26th, 2019

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Verified Customer

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Latha Narayanan Milpitas, CA

Reliable and convenient, but little expensive

6 years ago

Reply from Brinks Home Security

Hi Latha, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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david

small confrontation about installation address.

6 years ago

Reply from Brinks Home Security

Hello David,
We greatly appreciate your feedback. If there is any way to improve your experience as a customer, we will be more than happy to chat with you. Please feel free to reach out to us at any time by replying via "Private Response' with the name and address associated with the account.

Nov. 26th, 2019

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Verified Customer

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WES NICHOLS

DON'T OFFER TO COME TO YOUR HOUSE AND MAKE SURE THE PRODUCT IS SET UP AND SAFE!!

6 years ago

Reply from Brinks Home Security

Hi Wes, We appreciate your feedback. A few of the benefits of choosing to secure your home with Protect America’s DIY security is having low, locked-in monitoring rates and being able to customize your security package. If there’s any way we can better improve your experience as a customer, please send us a ‘Private Message’ and we’ll be happy to assist.

Nov. 5th, 2019

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Verified Customer

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Dayle Myakka City, FL

Protect America was the best deal. And it's easy to use.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Catrina Woodway, TX

I think it's good. The sensor on the door removes easy.

6 years ago

Reply from Brinks Home Security

Hi Catrina, Thank you for the positive review. In regards to your equipment, there are a few options available for preventing it from falling. We recommend using double-sided tape or silicone glue as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Sharon Lott-Coleman

Professional cost effective very helpful

6 years ago

Reply from Brinks Home Security

Hi Sharon,

Thank you for your feedback! Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Chris Matthews

Good pricing and equipment. 3 year contract

6 years ago

Reply from Brinks Home Security

Hello Chris,
We are glad that you have had a good experience with the equipment. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Verified Customer

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Jessica Hobart, IN

They're fair, friendly and quick to respond

6 years ago

Reply from Brinks Home Security

Thank you, Jessica. Please let us know if you have any questions!

Aug. 19th, 2019

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Verified Customer

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Jon Green

Convenience / price / monitoring and ease of setup!

7 years ago

Reply from Brinks Home Security

Hey Jon - thank you for the positive feedback!

May. 23rd, 2019

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Verified Customer

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VG Plymouth, MN

good service and easy to install. simple and works

7 years ago

Reply from Brinks Home Security

Hey VG - Thank you for the positive comments!

May. 23rd, 2019

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Verified Customer

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Tad Deckard

Have had some equipment issues and customer service is sparse.

7 years ago

Reply from Brinks Home Security

Hey Tad - Thank you for sharing your thoughts. We're sorry to hear that you've experienced hardware issues and that you feel as if our customer service is 'sparse'. If you have a chance, please reply to this message via 'private response' with the full name and address associated with your account. A member of our CARE team will then reach out to you to correct this situation. Again, thank you for your feedback and we look forward to hearing back!

May. 9th, 2019

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Verified Customer

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Emily

The window alarm glue is not made to withstand Phoenix Arizona heat. The melt off.

7 years ago

Reply from Brinks Home Security

Hey Emily - Thank you for your feedback. If you could, please reply to this message with the full name & address associated with your account via 'private response'. A team member will be in touch with you once we know the best way to connect with you. Thank you again for your feedback!

May. 9th, 2019

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Verified Customer

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William Voorheesville, NY

Customer support is pretty courteous and thoughtful.

7 years ago

Reply from Brinks Home Security

Thank you, William!

May. 7th, 2019

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Verified Customer

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Yana Koifman

Terrible customer service. Even now you are forcing me to type 40 characters and all I have to say is your staff lies.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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H

Good customer service. Reasonable prices.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Dave

Easy to use and use setup and great value

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Danny

Customer service is always polite when I talk to them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Troy

The price is pretty good for the service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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J

This system works and the price is good.

7 years ago

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Verified Customer

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Place Aransas Pass, TX

Their sales people should know the product before they sell it. I was sold something that didn't work.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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Jadonna Austell, GA

They have always satisfied my concerns.

7 years ago

Reply from Brinks Home Security

Hey Jadonna - Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Las Vegas, NV

The customer service was very timely and informative.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Lindsey Hillsboro, OR

The equipment seems to be holding up and working well.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sonya

They give prompt responses. Their app is easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Taronda Philadelphia, PA

The customer service representatives answers all your questions.

7 years ago

Reply from Brinks Home Security

Hey Taronda - Thank you for taking the time to leave some feedback. Is there anything else we can do to help? Seems that you felt that there was some more to be desired given your star rating. We would love to have a team member reach out to you and figure out what we can do to better serve you. If you wish to speak with a team member, please reply via 'private response' with the full name and address associated with the account. Thank you again for your feedback and we look forward to connecting with you!

Apr. 23rd, 2019

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Verified Customer

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Nicole Orr

Great customer service. Easy Use And Setup Of System.

7 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Kevin Gawlinski

Continuing issues with sensors,panel had to be replaced

7 years ago

Reply from Brinks Home Security

Hey Kevin - let us know if there is anything else we can do in the future.

Apr. 8th, 2019

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