Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Linda Marion, MD

It went well. There were a few hiccups but they worked with us to resolve everything.

6 years ago

Reply from Brinks Home Security

Hi Linda, Thank you for the review. We appreciate your feedback. Please let us know if we can help answer any questions you might have about your system.

Feb. 18th, 2020

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Robert Price Waldorf, MD

I learned a lot following the instructions on how to install it?5

6 years ago

Reply from Brinks Home Security

Hi Robert, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 6th, 2020

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Cheryl Newman Campbell, NY

It was a total nightmare installing it. The sensors didn't work on any of our doors, so waiting for new sensors. Software is hard to figure out.

6 years ago

Reply from Brinks Home Security

Hi Cheryl, We appreciate your feedback. We’re more than happy to answer any questions you have about your sensors. Please send us a “Direct Message” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Feb. 6th, 2020

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LADARRYL A BODY Arlington, TN

It went ok, it wasn't great, customer service was fairly helpful, but some of the equipment is still not connected

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the feedback. We are more than happy to help with your equipment. Please send us a “public response” with the name and address associated with your account. Once we verify you as a customer, a team member will reach out to you.

Jan. 22nd, 2020

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Rochelle Burnsville, MN

Incredibly poor service. Every call took 30 - 60 minutes to get a person to talk to. Had to work for months to cancel. I wouldn't recommend it to anyone.

6 years ago

Reply from Brinks Home Security

Hi Rochelle, Thank you for the feedback. At Protect America we're always looking for new ways to improve.

Nov. 27th, 2019

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Carla Henderson, NV

My moms been a customer for 3yrs. Waiting for my contract to end and they say now I'm a 5 year contract! Talk about taking advantage of the elderly women!

6 years ago

Reply from Brinks Home Security

Carla, We are sorry to hear you would like to cancel your services. Here at Brinks Home we never mean to make any request a difficult one. In regards to the contractual agreement we would never change the terms without our customers authorization. I would like to take a further look into this matter, but I was not able to locate the account with the information provided. If you could please send me an email at with your mothers account I will be sure sure to reach out to you. -Juana H.

Aug. 29th, 2019

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Lisa Headley Pueblo, CO

Great customer service and that we were able to speak to American people

6 years ago

Reply from Brinks Home Security

Hey Lisa - Thank you for the feedback!

Aug. 5th, 2019

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Art Buffalo, NY

Informed, patient representatives. Prompt service. Fair price.

6 years ago

Reply from Brinks Home Security

Thanks for your input, Art!

Aug. 5th, 2019

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Pheniel L Gomez Deltona, FL

Excellent customer service. Every question I had was answered promptly.

7 years ago

Reply from Brinks Home Security

Thank you, Pheniel!

Jul. 23rd, 2019

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David Duong Fountain Valley, CA

Jarrett my sales rep wa very knowledgeable helpful of what I need.

7 years ago

Reply from Brinks Home Security

Thank you, David!

Jul. 23rd, 2019

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Ruben J Hernandez Schererville, IN

Affordable & courtesy and easy installation what more could you ask for

7 years ago

Reply from Brinks Home Security

Thank you, Ruben!

Jul. 23rd, 2019

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David Porter Center Line, MI

Because of their customer service and the product that I received

7 years ago

Reply from Brinks Home Security

Hey David - Thank you for your feedback!

Jul. 15th, 2019

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Brian L Whiting

The installer came and put it all together fast and without issues.

7 years ago

Reply from Brinks Home Security

Thanks, Brian!

May. 29th, 2019

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Davide Mikel

Product was excellent! Customer service was also outstanding

7 years ago

Reply from Brinks Home Security

Thank you, Davide!

May. 23rd, 2019

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Phil Scherzinger Spring, TX

Well, customer service, Product, Delivery all were well done

7 years ago

Reply from Brinks Home Security

Thank you, Phil!

May. 23rd, 2019

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Robert Riverside, CA

Good reviews over all. The phone app did not have the best reviews. Long contract

7 years ago

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Erika V Grubbs Walterboro, SC

Charlie was excellent in answering and my concerns. Very personable.

7 years ago

Reply from Brinks Home Security

Thank you, Erika!

May. 9th, 2019

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jim gower Jr. Fairbanks, AK

Salesman was like a sketchy used car salesman. High pressure sales, then he haunted my phone and email.

7 years ago

Reply from Brinks Home Security

Hello Jim - Thank you for taking the time to share your thoughts. We totally understand that sales calls can be awkward for some. Furthermore, we're sorry to hear that you felt as if our sales team was pressuring you and then proceeded to follow up with you. If you don't mind, we would appreciate any and all additional insights that you may have to offer. This sort of feedback is invaluable and helps immensely when it comes to the development of our sales team. If you wish to provide some constructive criticism, please do so via a private response. Thank you!

Apr. 16th, 2019

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Tony

Knowledgeable and helpful and good warranty and good service and price

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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George Ziefle Cleveland, OH

They DO NOT listen to what the customer wants. They only want to sell their product even when you tell them that is not what you are looking for.

7 years ago

Reply from Brinks Home Security

Hello George - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

Mar. 26th, 2019

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Barbara Bremond, TX

Because all the communication I've had with them has been very positive

7 years ago

Reply from Brinks Home Security

Hey Barbara - Thank you for the kind words!

Mar. 26th, 2019

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Bryce Lafitte China, TX

The customer service is a joke. You are NOT important to this company. Please trust ANY OTHER company with your money. I regret signing this contract more than anything.

7 years ago

Reply from Brinks Home Security

Hey Bryce, we’re sorry to hear about your situation. At Protect America we certainly don’t want to spread any false information. Could you please DM us with some additional details on this so that we can look into it? Thanks and please let us know if you have any questions.

Jan. 1st, 2019

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Chuck Goeing Andover, MN

Service personnel are great! Need to underztand more about the new Qolsyt 2 panel.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Campbell Elizabethtown, KY

WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE! I REGRET EVER LETTING THEM IN MY FRONT DOOR! I ONLY SELECTED A STAR BECAUSE ITS REQUIRED TO SUBMIT REVIEW.

7 years ago

Reply from Brinks Home Security

Hello Campbell - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 24th, 2019

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Tucker

Great customer service, simple install and excellent products

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dilip Das Bryn Mawr, PA

False fire alarm 3 times in 4 months. Remote diagnostic unacceptable. Unhelpful rude tech support. Alarm went off at 2am last night.

7 years ago

Reply from Brinks Home Security

Dilip, Here at Brinks we know that false alarms can happen that is why we have a program to help with these. Hearing of your recent experience with us and our customer tech support department is alarming itself. Allow me to look into this matter promptly , I have located your account with us and I will be sure to reach out to you to resolve this matter. -Jacob B

Nov. 5th, 2018

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Kathryn Mitchell Madison, TN

Everyone that I have talked with have been very helpful and informative.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Patti McCullough Bakersfield, CA

The best customer service. Very friendly and not on hold when you call.

7 years ago

Reply from Brinks Home Security

Patti, Thank you for taking the time to write us this amazing review in regards to our customer service. We look forward to providing you with that same amazing service for many years to come. -Jacob B

Jul. 31st, 2018

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Ann Mayberry-Weston Phoenix, AZ

A pleasure talking with the Tech explain everything very caring

8 years ago

Reply from Brinks Home Security

Amm Mayberry Weston, Thank you for taking the time to share this awesome experience with the world. We strive to ensure all of our techs are handling customer in the most caring of ways. Have a great day -Jacob B

Jul. 10th, 2018

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Josh Anderson

Easy to install, best price, fantastic and knowledgeable representatives.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Anonymous

Never could get the camera to work, Salesman didn't say I need extra high speed internet.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Gail Baiman Largo, FL

We tried 3 different times to get that service and each time we were told an installer would come and each time a sales rep showed up and NO installation!!

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Miko San Antonio, TX

quick response, good products and great customer service support

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Chuck Akron, OH

Just in the beginning stages but I was very impressed with the gentleman who helped me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Northville, MI

We never got the outdoor cameras to work. Otherwise, everything else has been great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Elmwood Park, IL

Immediate response to my requests and great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jossie Sneeringer York, PA

Very happy with the customer service upon our intial call to the company.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Duke

I can see the security camera a mile away. Then go over and just remove the sd card .stupid

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Marge Eden, MD

The install was easy to do great instructions form the installer

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dottie626 Burleson, TX

Contract too long. Told me I had to pay for tech servive when I had Lifetime Warranty on my contract.

8 years ago

Reply from Brinks Home Security

Hey Dottie - Thank you for taking the time to share your experience. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

Mar. 25th, 2019

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Charles Raleigh, NC

Protect America provides my family with the peace of mind of security.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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J Stockton, CA

Great customer service, but slightly expensive. Also not as versatile as I desired.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Ryan New Iberia, LA

Never was called back with a quote. So I never really had a chance to experience any customer service.

8 years ago

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Sandra

They are knowledgeable, helpful, and nice. The product is working well thus far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Michael Creel Grovetown, GA

over the course of 4 day i received 3 different prices because of promotion chages

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous

Pestering phone calls during holidays especially. I had my mind pretty much made up to consider PA but not after rude calls.

8 years ago

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Antoinette Toledo, OH

So far the customer service is doing a great job in assisting us.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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I forget. Beaumont, CA

The customer service is very professional and courtesy when they talked to you.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Mw Kansas City, MO

Like this very much. Some items had to be returned. Bulky panel item not so attractive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Alan Grim Idaho Falls, ID

At the end of the day, they were not competative. Thus we did not do business. Also their sale people were EXTREME HIGH Pressure, almost like timeshare torture.

8 years ago

Reply from Brinks Home Security

Hi Alan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

Brinks Home Security Reviews