Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

star star star star star

Jerry Washburn, WI

Not enough tech data that would justify the recomendations and no provision for early cancellation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Frederick McGill Raeford, NC

Everything went very well, from the initial contact to the setup and installation.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

James Strassburg Sanford, NC

I never received a quote from Protect America. They want a sales person to call and I only wanted a base price. Without accepting a phone interview price of service wasn’t received

8 years ago

Reply from Brinks Home Security

Hey James, we’re sorry to hear about this. At Protect America we’re always looking for ways to improve based on valuable customer insight. We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Aug. 23rd, 2018

star star star star star

MARVIN HAROLD Clarksburg, WV

Quick, simple, done. Love it. Very easy installation. Very simple system test and activation.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

B J Richmond, VA

I don't like the service, they never have anyone to assist. At this time I am paying for something that is no use to me and I will be making a higher complaint out side of this company.

8 years ago

Reply from Brinks Home Security

Hey BJ, we’re sorry to hear that you aren’t happy with our service. At Protect America we strive to be as responsive and helpful as possible. If you’d like, could you please DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

star star star star star_border

Mike G. Utica, MI

Excellent service from Jarrett, he explained procedure and expectations very clearly and in terms which produced trust.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Brad Gardner Lenoir City, TN

They claim yo gave a life time warranty on their equipment. But, when a sensor went bad, I found out that its the life of the sensor. So, you have to buy new sensors at $30 a piece when they fail. False advertising!!

8 years ago

Reply from Brinks Home Security

Hey Brad, we’re sorry to hear that you weren’t properly apprised of our lifetime warranty terms. At Protect America we aim to be transparent and educational about our home security services. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Aug. 6th, 2018

star star star star star_border

John J Wilt Geneva, OH

Lots of call backs to get me sign up. We were going to sign up but were busy and needed to get our ducks in a row.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Brenan Hester Tuscaloosa, AL

Asked not to be called to just send me information and prices on their packages. Had to block them from calling and would call multiple times a day. Cant do as asked not going to be my security system!!!

8 years ago

Reply from Brinks Home Security

Hey Brenan, we're sorry to hear that our calls turned you away from our service. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jul. 9th, 2018

star star star star star

Maria Pullifrone Olney, MD

very helpful in figuring out my needs and not pushy about selling me on items i didn't want.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

anonymous

I had negative interactions with the two sales reps I spoke with. Both conversations made me feel uncomfortable. I wouldn't trust the company to help protect my home. The creep factor was sky high.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! - Ryan

Jun. 20th, 2018

star star star star star

Al

Ease of installation, quality of equipment, installation consultant (Keith) was very good

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star_border star_border

Kat Glen Allen, VA

They promised me a month free but charged my credit card anyways. They also never helped me install my wireless camera which I paid extra for.

8 years ago

Reply from Brinks Home Security

Hi Kat, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

star star_border star_border star_border star_border

Anonymous Silverton, OR

Very poor customer service!ghey promised a lot and couldn't keep it!the representative been very pushy and a manager told me that he don't care!pretty bad for a security company!!!

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

star star_border star_border star_border star_border

Tammy Creamer

It's pretty much a scam.... everything they promise is a lie. Their online app never works and goes offline every other day....long hold times and horrible customer service. Sleepy lying sales reps.

8 years ago

Reply from Brinks Home Security

Hi Tammy, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

star star star star star

Danny Lubbock, TX

I was going to use but my other contract was not up and they helped me all they could.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Edward stokes Knoxville, TN

Takes an act of Congress to cancel with these people even though you did not sign a contract. They will shoot line of BS at you to keep from refunding your money! Costumer service is horrible.

8 years ago

Reply from Brinks Home Security

Edward, Your review is inconsolable and definitely not how we want to represent our customer service, and for that I would like to personally apologize for the inconvenience this matter may have caused you. I have located your account with us and will be sure to reach out to you today to address your concerns and resolve them amicably. –Jacob b

May. 24th, 2018

star star_border star_border star_border star_border

Karen Pitz Marshville, NC

I tried to cancel my account today and i find out it was a 3 year locked contract and not a 1 year I also have a rental Property that is locked into that same 3 year Contract..Very disappointed with Moni Security

8 years ago

Reply from Brinks Home Security

Karen, i am so sorry to hear that we may have caused you some frustration in regards to your account. Here at Moni we strive for customer satisfaction with that being said i have located your account and will be sure to reach out to you to address these concerns. -Jacob B

May. 11th, 2018

star star_border star_border star_border star_border

Kyler Adams Levelland, TX

Always something not working. Wanted to charge me to move and I did all the uninstall from my old house and still wanted to charge me $560. Told installer to pack his stuff. Now looking for a new company.

8 years ago

Reply from Brinks Home Security

Kyler, First and foremost, congratulations on your new home! I know that moving can be a hectic process, which is why we strive to make moving with us as convenient and easy as possible. With that being said I will personally reach out to you today to resolve this matter amicably. –Jacob B

May. 2nd, 2018

star star_border star_border star_border star_border

Mayeda Las Vegas, NV

I want out with them? Called them to them. To get the paper form . Never got it? And they said they send on my internet,so l gave my internet? Nothing ? I heard they are one off worst company? Tak.

8 years ago

Reply from Brinks Home Security

I am so sorry Mayeda that you had to go through this experience. It is not our intention at MONI to make cancellation difficult. I have located your account and will reach out to you soon so that I may assist you personally about your concerns. - Abraham C.

Apr. 23rd, 2018

star star star star star

Jeremy Kansas City, MO

Very personable, took a genuine interest in our new home, very friendly and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Sylvia Blacklick, OH

monthly fee, no internet connection needed for this system & good customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Wayne Ellsworth, MI

The sales associate was very knowledgeable, friendly, willing to listen and answer my questions.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star_border star_border

JJ Grayslake, IL

Rep sending me the quote told me she would call to review and did not. I aksed her a question via email and her response was very short and vague.

8 years ago

Reply from Brinks Home Security

Hey JJ - Thank you for taking the time to share your experience. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

Mar. 25th, 2019

star star star_border star_border star_border

Anonymous Lincolnton, NC

I asked them not to call or contact me while I was making my decision and if they did I would not select them Guess what, they did so I did not choose them.

8 years ago

Reply from Brinks Home Security

Hi there,

Thanks for taking the time to lease us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

-Adam

Feb. 26th, 2018

star star_border star_border star_border star_border

Carlotta Foster Minneapolis, MN

You are liars and you will do anything to make a sale. Extremely disappointed with this company and how you tried to trick me into buying your system. Now I have to jump through hoops to get my money back!

8 years ago

Reply from Brinks Home Security

Hi Carlotta, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. It sounds like you've felt your experience was less than ideal. Could you DM us with additional details so we can assist?

Thanks!

-Adam

Jan. 31st, 2018

star star_border star_border star_border star_border

Josh W Sanford, FL

Took days to call me after I requested a quote. Once they did start calling they wouldn’t stop. 3-4 calls per day even after I told them that I went with another company. Completely unprofessional!

8 years ago

Reply from Brinks Home Security

Hi josh,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

star star_border star_border star_border star_border

Rob Catonsville, MD

Way to pushy. I told them I needed some time to bash a decision and I got multiple calls a day until I finally told them to take me off of the list. I was thinking about going with them but after the calls I changed my mind.

8 years ago

Reply from Brinks Home Security

Hi Rob,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam
-Adam

Jan. 25th, 2018

star star_border star_border star_border star_border

rana Clewiston, FL

This company is a total joke. I have waited for a refund for nearly 2 months. Each time I call I am told a different story by the reps as well as given an attitude . Stay away from the company.

8 years ago

Reply from Brinks Home Security

Hi Rana, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your cancelation issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

-Adam

Jan. 25th, 2018

star star star star star

mommyrat Jonesborough, TN

Very knowledgeable customer service rep and system is very easy to install and use

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Scott Fehler Las Vegas, NV

Don't sell your house if your under contract with Moni. They will continue to charge you even if you haven't moved into another home that you might want to transfer the service to.

8 years ago

star star_border star_border star_border star_border

Brian Harmon Williamsburg, VA

Would not provide pricing information so I told them never mind, I'll find another company. I recieved 3 calls after that each time requesting to be removed from the call list.

8 years ago

Reply from Brinks Home Security

Hi Brian,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

star star star star star_border

Charlie Austell, GA

Very easy to install, setup. I got great support with the setup and I haven't had any problems with my security system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star

Angelo & Teresa Cariello Smyrna, DE

First off, excellent customer service. Top notch equipment. Up for 5 months without issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star_border

Elisabeth Bailey Columbia Station, OH

Equipment (touchpads etc.) could be updated and the emails about the alarm activation is completely unnecessary.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star_border

Karla Chula Vista, CA

Good costumer service, excellent technical support, install was a bit complicated and equipment great quality.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star

Emily L Frankfort, IL

Very informative and polite. They also price matched from a differemt company as we asked

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

CLAUDE SMITH Buffalo, NY

CUSTOMER SERVICE IS VERY BAD. PRODUCT MALFUNCTIONS, SERVICE IS VERY BAD ALSO. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND I STILL HAVE UNTIL 2021 BEFOR I CAN GET RID OF THEM. MONTHLY RATE CONTINUES TO CLIMB.

8 years ago

star star_border star_border star_border star_border

Brendon Nicol

12 month contract???? FORGET IT! kept me in for 47 years now and won't let me cancel. This has made my life a disaster and caused a divorce as well. Not sure how much more of this madness I can take. Never make this mistake.

9 years ago

star star star star star_border

Jerry Festa Phoenix, AZ

5 year commitment way too long for a service like this....technology in 5 years will make this system obsolete!

9 years ago

star star star star star

Cory Blackner

I absolutely love my service with MONI. I put my trust in them with keeping my family safe.

9 years ago

star star star star star

Clarence T. Myers Columbia, SC

Great highly professional experience. I would recommend this service to my family and friends.

9 years ago

star star star star star

Janery Astacio-Marrero

Brinks Home Security provided me with robust and reliable home protection and very responsive customer support.

2 years ago Edited December 15, 2023

Reply from Brinks Home Security

Janery Astacio-Marrero, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Dec. 15th, 2023

star star_border star_border star_border star_border

Calandra Williams Dallas, GA

Unfortunately, I have to write Brinks security at one. It’s not that it does not do the job, but I get a bill that is changed every single month. I’m not comfortable with setting them up on auto pay so they charge a $6.50 fee for mailing me my statement. This is really bad on value and customer service

3 years ago

Reply from Brinks Home Security

Calandra Williams,- Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Alozia

Jul. 11th, 2023

star star star star star

Sheila Burns Dickson, TN

Brinks Home Security is a dependable company to trust with keeping you and your family sage. They are very dependable!

3 years ago

Reply from Brinks Home Security

Sheila Burns, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Alozia

Mar. 29th, 2023

star star star star star_border

Carissa Preston

Realible service to make people feel safe and secure. Trusting in them to keep my family safe. They make good locks and security items also.

3 years ago

Reply from Brinks Home Security

Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Feb. 1st, 2023

star star star star star

P M San Francisco, CA

Great products. Great instructions for easy installation. Knowledgeable, friendly customer support. Thanks!

4 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Sep. 7th, 2022

star star star star star_border

Christopher Taylor Saint Cloud, MN

We had a attempted break in once and the alarm scared the people trying to rob us away! Brinks sent the police out very quickly! I liked Brinks!

4 years ago

Reply from Brinks Home Security

Hi Christopher! We are happy to hear that you are satisfied with your service, and that your family and home are safe. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 31st, 2022

star star star star star_border

Jesse Prince Tulsa, OK

I used brinks before I had to downsize due to I flation but never had an issue, I would use them again. Camera install guy was very fast and neat.

4 years ago

Reply from Brinks Home Security

Hi Jesse! We are happy to hear that you were satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 16th, 2022

star star star star star

Dolores McGee Fort Worth, TX

monitors my alarm system whenever it is triggered anytime. Responds accordingly if I have a break-in.

4 years ago

Reply from Brinks Home Security

Hi Dolores! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Jul. 28th, 2022

Brinks Home Security Reviews