Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Darin

They made the install extremely easy and were there to answer questions. This is better equipment than previous companies I have used, it's very efficient.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Milton

I don't have any problems, when I call customer support they always help me out and answer my questions. I think they're the best value for money out there right now.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Jearmane & Danielle

They've been very prompt in contacting us. When we contact them, they immediately resolve the issue. It's not the best equipment on the market, but they give immediate responses and feedback.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Diane

They've always been able to answer my questions right away. Any time I have had an issue, they were able to work through it. I feel safer with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Juan San Antonio, TX

They were able to work on the installation different days of the week, including the weekend. I like the camera and smoke detectors, but I think they should add a camera.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

John Bryant, AR

Choosing Protect America was a matter of it being cheaper than it was for another company that I checked on. The best thing they offer are the notifications that I get when I arm and disarm the system through email.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Jana Denver, CO

It just feeling more secure knowing that there would be a response when I get up. They always answer the phone and seem to be able to answer my questions or resolve issues.

8 years ago

check_circle

Verified Customer

star star star star star

Monica Carmel, IN

The customer service has always been helpful every time I've called. The door sensor seems to be a little cheap so getting better quality door sensors would be nice

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Robert Ocean Shores, WA

They are more economical than other choices available. The customer service is easy to get on the phone and the system is easy to use and easy to set up.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Mallory

The only reason I wouldn't give this 5 stars is that you have to plug in the security system instead of it being wireless. But, I am pretty satisfied so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Karen Sanders

The thing that I don't like is that is takes around 45 seconds for the alarm to activate. That gives someone 45 seconds before the police are notified that there was a break in.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

They're very difficult to get a hold of, I have to get feedback from multiple people, so their support staff is not very knowledgeable. I've even done their online chat. It does what it's supposed to, but there are limited options. I wish there was a way to turn it up/down or mute it temporarily. When I first signed up they told me they were another company and I'm in a contract, so they won't let me out.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you had trouble with our support staff. At Protect America we try to be as responsive and knowledgeable as possible. If you’d like, could you follow up with this message with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

check_circle

Verified Customer

star star star star_border star_border

Bryana Koffman

They have easy to use instructions, but I didn't like the way they behaved when they called in to talk about price and promotions. I said "okay" and then apparently, I must have signed up from that. They are probably the second cheapest out there.

8 years ago

check_circle

Verified Customer

star star star star star_border

Margie

First time using the system for the last 3 months, easy to install, monitoring has been effective so far, sensors and camera work well, incident reporting is fast thru email, text, call.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Donna Stclair Forest, VA

Some of the sensors don't detect very well. It is affordable, and they've always been very receptive to my problems and questions. So, they do a good job.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star_border star_border

Mavis Chiwandire Frederick, MD

They were very helpful in the beginning. Everything works as it should except the app, which doesn't work at all. I've called them and tried to get it to work, reset it, and now I've just given up on the app. They're easy enough to install, but it does seem pretty high at premium to pay each month.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

check_circle

Verified Customer

star star star star star

Archies Foods Skokie, IL

When I first called Protect America's customer service, they set everything up with me in a really short time. It's a security system that's really easy to use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lucca Fabio Valley Park, MO

It was a very quick setup process when I first got this security system. The equipment is very simple and easy to manage. I'm very satisfied with Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Hewlett Robert Richmond, MO

Protect America's security system has the best value. Their customer service has always been pleasant when we have a question, and the equipment works great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Goodale Lenore Pittsburgh, PA

When you need their customer support, their response is immediate. They're really nice to talk to on the phone. Sometimes their sensors are a little difficult to install.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Lawson Matt Panama City, FL

I've had a couple issues here and there, but their customer service hasn't made it too bad. They have a great value for what they offer, but their equipment controllers are kind of outdated.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

DON WOJTASZEK Elizabethtown, KY

It seems that even though I have installed it I feel like something is missing from the setup. I mean I'm not sure the camera works to be honest and if I was able to watch the exterior would be nice as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

David Low

They seem very attentive, and they have short hold times. It's fairly nice equipment, we have the touch screen model and it works well. It's been a very good experience so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Erin Johnson Lynnwood, WA

They got my questions answered and were very accommodating in getting our system set up. It's easy to set up, but it's not very attractive. It does work though.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Keyanna Hardeman Jonesboro, GA

I feel like I was told a lot of things to do in my initial chat, and then come to find out it was different. The sensors won't stay in place, they say the door is open when it is closed. I keep getting false alarms when nobody is in the house and the motion sensors are going off.

8 years ago

Reply from Brinks Home Security

Hi Keyanna, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Jane Livingston, TN

It's easy to use and it seems to work well. The person that helped me install did a fabulous job of explaining everything to me, and I haven't had to call anyone else.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Albert Seawright Seabrook, TX

We feel confident that they will respond to whatever your needs are. The equipment is user friendly, and everyone we have encountered has been very friendly and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Sharon Dewees Amity, OR

They've been very helpful, they answered all the questions that I had. They did everything to set-up, I think they've been a good company so far. It's easy to install.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Saint Cate'S Route 66 Folk Art Cathedral Yukon, OK

It was more difficult to install than I was led to believe. The equipment draws a lot of electricity. It costs me about $180 a month for electricity which seems crazy. I don't get alerts when it's not working, and you have to have WIFI to get the cameras to work.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Thomas Sturm Fort Mitchell, KY

They were very helpful with the installation and getting me up and going. I really enjoy the app on my cellphone and it's just been a really good experience all around.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

David Campbell Greenville, NC

Protect America's customer service representatives are very friendly, helpful, and walked me through the installation. I like the services they provide.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Steve Hardy Columbus, OH

Customer reviews led me to Protect America. Their customer support team is responsive and considerate to your learning curve. Their ventures are not perfect, and I would prefer hardwired equipment for smoke and fire alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Ray Peyatt Macon, GA

Their customer support is really helpful along the way. I chose this company because they're rated number one on the website. The equipment does everything it's supposed to.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Justin Clarke Oklahoma City, OK

I live in a bad neighborhood, which is why I went with this company. I like the fact that they have a night time outdoor camera. Thankfully, I haven't had to deal with customer support too much.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Rodger Daye Springfield, OH

I like Protect America's pricing, and I think their equipment works very well. It's easy to use, and their customer support has been very helpful when I call.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Carrie Charlton Healdsburg, CA

The online reviews led me to this company. I don't think their system is very user-friendly, and I've had some issues. Luckily, their customer service team is very accessible and very knowledgeable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

David Mcmillin McAlester, OK

This company has good ratings, pretty good equipment, and great customer service that keeps in contact with you. Their equipment isn't the most updated that I've seen.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Ron Shaw Boonville, IN

One time, they hooked one of the fobs to the panic button, and the police came while my wife was trying to turn it off. Their system doesn't work half the time. One night, I disarmed my sistem at 5:30pm, but I didn't get an email notification about that until 12:00am. Their system is so weak, that the signal doesn't work to notify me about what's happening.

8 years ago

Reply from Brinks Home Security

Hey Ron, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

check_circle

Verified Customer

star star star star_border star_border

Maranda Walker Lebanon, TN

The monitoring part is excellent, but the customer service needs improvement. We moved, our service was supposed to be stopped. It was not and I received call about an alarm. I am still receiving bills for a service I no longer have.

8 years ago

check_circle

Verified Customer

star star star star star

Mr. Williams Fayetteville, NC

Now that I have upgraded to the touch keypad, setting the alarm is much easier. If there is a problem the alarm company talks thru the keypad and that is a big plus.

8 years ago

check_circle

Verified Customer

star star star star star

Princess Surprise, AZ

Quick response when I accidentally opened up the door while the alarm was on they called me very quickly before I could even get to the key pad to undo the alarm.

8 years ago

check_circle

Verified Customer

star star star star star

Connie & Al Tolleson, AZ

Although I've never used any other security company, we were very impressed with the initial sales representatives, and also the professional install.

8 years ago

check_circle

Verified Customer

star star star star star

R.C. Fairborn, OH

I searched around the internet and decided to get it since they had a pretty good deal. Compared to 23 years of ADT, Moni's system has been working well.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Ophelia Butler Maricopa, AZ

Right now I'm not completely happy with customer service. When I got my contract with them, they said that the amount I would pay monthly would not change. So far it has gone up by about 6 more dollars than what they said it would. Other than that it has worked well so far.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Portland, OR'

So far, it's been a pretty good service; pretty reliable. One of the main reasons that I chose them was because it's a self-install system, plus, they were cheaper than other companies.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Algeretta Florissant, MO

I don't call them very often, but whenever I do, they're able to solve any problem I may have, so I'm very satisfied with that. Besides, the equipment has worked pretty well so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Kenneth Wendover, UT

The system has been good, although it's quit on us a couple of times, but they've replaced it. Plus, their representatives have been very helpful when I have to call them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Jesse Haddock, GA

So far, I haven't had any problem with their customer support. they've been able to solve all my problems. I really liked that they offered a wireless system, unlike my previous provider. I just wish it was much cheaper.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Michael Chula Vista, CA

they're pretty quick every time I have a false alarm. Plus, I really liked the self-install option, and the fact that there are no third parties involved.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Sherry Graham, WA'

A lot of other people had it, and they were happy with it, so I decided I'd give them a try as well. Just like everybody else, we've enjoyed the service! Whenever we need any questions answered, they follow through.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews