Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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C.M. Dallas, TX

We had to get a new unit because ours was old, and it was good! Customer support answered the phone and sent us a unit, so that was easy. They just gave us the instructions on how to install it, and it wasn't hard at all.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Brenda Whitlock Elm City, NC

Many years ago they were in this area and they were installing free with the purchase of monthly monitoring, free equipment sounded good to me. They've been excellent.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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William Drentlaw Nerstrand, MN

Their customer service has been very good. Our battery has gone out a couple of times, and they walk us through the reprogramming process. Besides, the price is good, and the equipment is simple to install.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Anderson Pittston, PA

The installation process was pretty simple, and I've had no trouble with the equipment. Their representatives are very courteous as well, and very helpful.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Michael Smith Tuscumbia, AL

It was a headache to set up the system, but once we got the right equipment, it was very easy. Plus, their representatives have been great every time I call.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Meyers Granger, IA

All of their representatives have been very good and very helpful. It was a little tough to install, but the system has worked just fine as well. Plus, the price is pretty good.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Wentworth Huntington Beach, CA

I like the way they call when there is an event, either accidental or a real event, and they're notified very quickly. Their tech support is very helpful; I appreciate their help.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kenneth Herndon Jefferson City, MO

The equipment is wonderful! I have no complaints at all about it. Customer service was pretty nice as well, and really truthful. I feel it's a wonderful company.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Rogers Starkville, MS

Installing the equipment was fine, I could do it myself, but they still walked me through it. Actually, one of the representatives we spoke to has been very helpful, so everything has been fine and simple.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Gary Dean Athens, AL

Their customer service has always been very great, and of course, when they got even better with tie. The Monitoring System is above and beyond anything else I've ever had.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Lee Los Angeles, CA

Although I can't remember why I chose Protect America in the first place, I've been satisfied with the overall service. The system is workable, and the installation was done very professionally.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kamen Kuntchef Sturtevant, WI

Protect America's equipment has been reliable, and it was easy to install. Actually, their customer support was knowledgeable, and they helped me out with the installation. Overall, I've bene happy with Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Margaret Guillen Houston, TX

We installed the system ourselves, and it's been very good and reliable. I haven't had any issues with it, nor with their customer service representatives.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kimberly Boudreaux Angie, LA

Anytime I have a problem, their customer support follows up with me and delivers results. I do have to say that they upgraded my system to a new digital box thing, but I paid for it without technically having the service because the equipment wouldn't arrive.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Stanley Carroll Canton, MS

Customer support is outstanding, and it was pretty simple to set up. Plus, the equipment has been excellent so far. Overall, Protect America has done a great job!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Larry Doss New Holland, OH

It's been a very good service! They've always responded right away, so I've been quite happy with it. I feel very satisfied with the service, and feel very safe in home and away from home.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kacie Diep Westminster, CA

When we first got the alarm, about 10 years ago, it was fine, but now that it's upgraded, we have to install it on our own. We don't like that. Although the equipment is average, I would suggest that Protect America should provide free installation for their customers. That would be nice.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Paul Levine North Hollywood, CA

They're such a reliable company. The support team has been very responsive, courteous and don't have you on hold for long. Plus, the system is very easy to use, and reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Steven Decker Phoenix, AZ

I like their employee's happiness, they must have a good place for work because they all seem to be in a good frame of mind and happy to be there. Besides, it was simple to install, and the equipment is very reliable.

7 years ago

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Verified Customer

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Anonymous Goodyear, AZ

The system is very good, I haven't had any problems with it. Although my husband was the one who set it up, and not me, it was very easy to do that. I'd say everything with them has been pretty positive.

7 years ago

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Verified Customer

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Delores Smith Riverdale, IL

The system has been excellent, and the representatives have been very good. I initially chose them because they offered me a good protection, and the rates were excellent. So far, everything has been positive.

7 years ago

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Verified Customer

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Tyrone/Mursalin Smith Mattapan, MA

I liked the fact that it's a wireless system, plus, it was easy to install. I just wish they offered more windows included in the package, rather than having to purchase additional windows.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles Swindell Bamberg, SC

Installing the system was not a problem, I did it myself. I have not had a break in, only fire alarms, but it's been an adequate service. If I have something go wrong, I call them and they're generally able to tell me what's wrong and get it fixed, so it's been satisfactory all along.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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W.W. Los Angeles, CA

They have been very dependable and reliable people. They promised me that they would do something, and they did it. Plus, the installation process was very good and very smooth.

7 years ago

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Verified Customer

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Anonymous Los Angeles, CA

My last conversation with their customer support was not very well. I was experiencing a severe situation of domestic violence, and not only were they unaccommodating, they started enforcing rules that have supposedly been in effect, but didn't get placed into effect until the moment I told them that I was experiencing this problem. I've been a customer for over 5 years, and my loyalty was not rewarded. If anything, my children's safety was compromised, and I had never had any of those issues before, but the minute I said it was a domestic violence issue, the rules applied all of a sudden. If I had the where to do it, I would probably file a lawsuit against them, because they jeopardized my safety, and my children's safety. I'm sure they're very nice people individually, but they just hide behind their so-called warranties. Initially, it was a good fit, but when I needed them the most, they weren't there. Under the banner of Protect America, they can be cold and coward and that's not what that system is for. The system is for protection and safety, and in the last year, they have grossly failed at that, at least for my safety. I will no longer do business with Protect America.

7 years ago

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Verified Customer

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Dave Paris Everett, WA

After doing a web search, I found that Protect America was the highest rated company, so I decided to go with them. Their equipment has been excellent, it was easy to install, and it's been a really good customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kirby Thompson Prattville, AL

Protect America's customer service has been very reliable, easy to get a hold of and very helpful. However, I do have to say that the box is a little complicated, and the sensors don't stick sometimes as good as they should.

7 years ago

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Verified Customer

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Steve Dunn Pleasant View, TN

I've been with Protect America since 1998 and they've been great. They walked me through the installation, the system works well, their warranty is for life, it's great.

7 years ago

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Verified Customer

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Peggy Rose Raven, VA

I'm very satisfied with Protect America. The system works pretty good, and their representatives are very helpful. I really don't remember how I purchased it, but I like it!

7 years ago

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Verified Customer

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L Simms, TX

Customer support is always very helpful. The offer an excellent service! On top of that, installing the system was very simple. I'm very pleased with it.

7 years ago

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Verified Customer

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Lois Gold Somerset, NJ

Their customer support has been fine, and I've been satisfied with their service so far. It serves its purpose, and everything is pretty easy, which is important to me.

7 years ago

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Verified Customer

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Clara Renner Mt Vernon, KY

The installation process was easy; you do it yourself. Also, the equipment is great as well, and it works! When the alarm goes off, the Police comes over immediately.

7 years ago

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Verified Customer

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Anonymous Brunswick, ME

The equipment is great! However, the hardest part is to install the system. Besides that, their customer support helped update my system, and my mother-in-law's system.

7 years ago

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Verified Customer

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James Buie Brookhaven, MS

When I call them, they answer and help me out with anything I need. Their representatives are easy to deal with, and they've offered a positive experience.

7 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

Everything is very old, and I only use it when my husband is out of town. I've never had any problem with the system though. All I do is secure the doors and windows. I guess I'd just like some newer equipment.

7 years ago

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Verified Customer

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J Golding Clarksville, TN

The customer support is good, I haven't had any problems with them. Plus, the equipment has worked fine so far. The only thing I'd like is just another sign.

7 years ago

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Verified Customer

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Willa Williams Hazard, KY

The equipment has been good, but I think some of our units are old. Their representatives have been on top of everything. If I had a unit go out, they would send a replacement, and work with me to get a new one.

7 years ago

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Verified Customer

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Isamarie Ramirez Sellersville, PA

The installation process was simple and quick, and the system works without a problem. If the alarm goes off, the Police is here within 5 minutes, so it works.

7 years ago

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Verified Customer

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Angela Haynes Chicago, IL

The equipment is okay, it just doesn't work right now. I don't know how to fix it, and I've been so busy, I haven't had time to call them. Also, it was a little complicated for me to install the system. I thought they came out and did it for you. Besides that, their customer support is just fine. I don't really have a problem with them.

7 years ago

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Verified Customer

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Marcus Bedford Cerritos, CA

Anytime there's been a problem, they have taken care of it, so the service is good. We chose Protect America because of the price and their history, and although we had to install it ourselves, it's worked just fine for us.

7 years ago

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Verified Customer

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David Stephens Euless, TX

I did the installation myself! It was great. Plus, their agents are very pleasing. I do have to say that we had to call the 800 number to go over the instructions. They should provide better instructions.

7 years ago

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Verified Customer

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David Tanouye Gardena, CA

Customer support has always been there for me. They help me whenever I call them with any issues I may have. Plus, installing the system is very simple; I could do it myself.

7 years ago

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Verified Customer

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Matthew Freese Imperial, MO

They've much better than I expected. I was always getting through a live person very quickly, and they've handled everything I've asked them to do. It's been such a positive experience.

7 years ago

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Verified Customer

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Sherry Ferguson Allons, TN

Their customer support has been wonderful, and I've had no problems whatsoever with the equipment. They came out and installed, and they have an answer to all my questions.

7 years ago

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Verified Customer

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David McGlothin Denver, CO

We've had Protect America for 10 years, and they've offered a great service. The equipment works well, and we plan to continue using it. It's the service that we need.

7 years ago

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Verified Customer

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Syed Hossain Canoga Park, CA

So far, the service has worked fine. The equipment is okay; I actually installed it myself. We never get the window or garden sign that shows Protect America or something. I think it'll be better if we get one.

7 years ago

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Verified Customer

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Lydia Guido Killeen, TX

After comparing some pricing and quality, I decided to go with Protect America. They're really knowledgeable with the equipment and the service, so I'm satisfied with them.

7 years ago

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Verified Customer

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Carol Chambers Louisville, KY

The installation process was the easiest process ever. We did it all ourselves. They were very knowledgeable, so I have nothing but good things to say about their support.

7 years ago

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Verified Customer

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Shirley Eldridge Louisville, KY

I would say the equipment is very good, I'm very pleased. I actually installed it myself, with the help of someone by the telephone. It's been a wonderful experience!

7 years ago

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Verified Customer

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Juanita Thomas Linden, AL

I originally chose Protect America because of the price, but it's changed over the years. Their customer service team is very good, and they also did a pretty good job with the installation. It's been a fair experience overall so far, because of the price and the monitors; the batteries didn't hold up all that well.

7 years ago

Brinks Home Security Reviews