Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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DLF Lakewood, CA

There prices are great and the service is just what we needed for our home security. Great customer support on installing.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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ronk Albuquerque, NM

Inferior product. Very poor customer service. Called to cancel alarm, employee was very rude, cops showed up anyway, received a false alarm notice from cops. Would not recommend product - velcro falls off windows and sets off false alarms. Told them i had a small dog, they said no problem & dog will not set off alarm. 10lb dog set off alarm even though sensors were set for 50lb dog. Another false alarm.

7 years ago

Reply from Brinks Home Security

Hey Ronk, we’re sorry to hear that you’re having false alarms. At Protect America we would like to resolve any issues you might be having with our service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Jul. 31st, 2018

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Verified Customer

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Anonymous

Customer support at Protect America is very accessible. We really appreciate how easy it is to get a hold of someone who works there.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Judy Bakersfield, CA

I would have really enjoyed it if someone came out and helped with installation. No one called to make sure everything was working, and haven't heard from the company at all.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David

They have been able to resolve all the issues I'm having, and they answer the call promptly. It's easy to set up and use, and I haven't had any problems with it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anne Marie

Protect America seemed like the best value. I haven't had any problems with the equipment and it gives me peace of mind and security.

7 years ago

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Verified Customer

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Pamela St Louis, MO

They are patient, knowledgeable, and innovative. I like the mobile app, it's very user friendly. I am able to secure my home from any location.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melissa

It's just a fine security system with standard security equipment. I had a couple of issues with the installation, they should offer professional installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

They were very available and answer all my questions. They're very helpful. Protect America gives me a feeling of security.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Steven Dahlonega, GA

Good customer service. They are a very responsive and knowledgeable people. It's reasonable price, and it seems to work fine.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Steven Duluth, MN

They seem to be on the ball all the time and it works really well. They don't bother me at all unless I have a problem.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Julia Phoenix, AZ

They're hard to get a hold of. The equipment don't adhere well to doors and windows, but I love that I can easily turn the system on and off for friends.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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N/A Penn Valley, CA

Someone broke into one of my stores and they called me right away. If you need something fixed, they'll help no matter how many times you need it.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Randall Independence, MO

Every time I've called the people that I've talked to have been knowledgeable always been able to help me out and been really good to work with.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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John and Gail Perry, GA

Sometimes they have to connect me to another representative, but other times they can help me on the first call. I hate having to do the monthly safety checks in my house.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Springfield, MA

I was pressured by one of your phone sales people to purchase this. A suggestion I have is to lower the monthly monitoring fee, 49.98 is way to high. The alarm went on and off for an unknown reason a couple of days ago.

7 years ago

Reply from Brinks Home Security

Hey William, we're sorry to hear that you're having some technical issues. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us more details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 23rd, 2018

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Verified Customer

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Akshay Yorba Linda, CA

I've got responses whenever I call the customer support so pretty happy with it. Order for it is pretty easy to set up instructions are pretty good so.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stacy Eastlake, OH

The customer service was able to help me with everything, except for one time the guy said he could not help me with what I needed. The app would use some improvement.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Leonard & Sheila Saint Martinville, LA

We chose Protect America because of their reliability. The best part about Protect America is their convenience of their system

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Gabe Joplin, MO

They are dependable and have great customer service. They are knowledgeable and friendly. The set up was also painless and pretty straightforward.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cameron Victorville, CA

After my husband died, they were very helpful and getting back to figuring out what I was doing and explaining everything to me.

7 years ago

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Verified Customer

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Sonja Columbus, OH

The customer service is great. I've never had a problem with any of them. They were able to answer my questions they were very knowledgeable.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Glenn Youngstown, OH

Anytime I need something there has been a person there. It's easy to use, very user friendly. They do need to update the app and make it more user friendly though.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gkinfe

The initial installation conversation I had it wasn't good but later on went excellent specially all the women installation technician very helpful and patient thank you.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jimmy nguyen Houston, TX

They responded so quickly....i forgot my password and the cops showed up immediately. To me that is why you have security.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Good Round Rock, TX

So far i am happy with the services and the customer service. Compared to other security in market this is the best price for the services they are providing.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Debra Holliday, TX

I like the way they notify me by phone have called one time when my contractor forgot the code I'm not worried about being gone

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ronda Burnham Stow, OH

I have had no issues, they're very helpful. They were very professional, patient, and helped me through the installation. It was easy to install.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Baptist Bethel Anderson, IN

The system works and I haven't had any issues. The equipment does what it is supposed to do, and they have great customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karlena Lamm Englewood, CO

The only time we had to interact with them was at the very beginning, and they were excellent. The equipment has been adequate so far.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Port Saint Lucie, FL

I was able to get through with them whenever I needed them. It was easy to set up everything, and they seem trustworthy.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kirk Knockett Edgewood, MD

It's pretty good, it does everything I need it to and meets my needs. I purchased Protect America for the cost and security.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Kennon Lubbock, TX

I had to contact them when we went to set it up, and they were very good. It was simple and easy to install and it's held up well so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Abelquist Long Beach, CA

The equipment is easy to install, reliable, and works flawlessly. They were helpful in the complete installation and calibration for the system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nam Vo

Every time I've called, they answer my questions. There's nothing special with their equipment, they just have good customer service.

7 years ago

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Verified Customer

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Amgiern Caceres, Sebring, FL

I don't have any problems or complaints, it was perfect. The guy told me everything I needed to know, the representatives are great.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lakisha Stewart Charlotte, NC

All the representatives are helpful, knowledgeable, and on point with everything. The equipment is great, it works and is very sensitive.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melvin Williams Gulfport, MS

Tech support was on spot with everything, they seemed to know what they were talking about. It's also very simple to use.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Moises Alcaraz West Covina, CA

They have good customer service, and good response. I've had to redo some of the strips because they were coming off since the installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Joseph Naputi Lompoc, CA

They are responsive, quick, and customer service is great. Everything works well, the equipment and service is top notch.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Phyllis Horsey Salisbury, MD

They gave great assistance when we had to install the alarm. We've had the system about 2 months and it works perfectly.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Ralex

I have not been a customer for very long, but I have had all of my questions answered as they have arisen. Very politely and adequately.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Andrew

The services provided and customer service is probably the best you can get for the money. The looks and actions of the base unit could use some upgrading.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rockin Rolls Southaven, MS

Their security system is very reasonably priced. They have great customer service. When I call, they really helped me when I installed my system.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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The Red Glen Burnie, MD

Protect America has a very easy to use and easy to install security system. They ensure great service for my family and I.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Shelton Andrew Forney, TX

Whenever we call into Protect America's customer service, they give us pretty quick responses and they have all answers to our questions.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thornhill Marshall Lubbock, TX

I'm pretty disappointed, because I was told about a plan that was cheap, but it didn't end up being true. I had to pay a bunch of money for a system that doesn't do what I want it to do. Their equipment seems great, it's good quality, and it's easy to use. Their customer support has been helpful in solving problems that I've had.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 22nd, 2018

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Verified Customer

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Foster Donna

Customer service is great! It's very easy and quick to reach someone to answer my questions. Their equipment is very easy to set up.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Best Thomas Shreveport, LA

We've had a few problems with the equipment. We haven't been able to set up the doorbell camera yet. Concerning customer service, we haven't had any problems with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Martin Jeremy Pittsburg, CA

Protect America's security system has clear instructions on how to install it in your home. It's very usable and user-friendly.

7 years ago

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