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Brinks Home Security Reviews

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7.9

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Randy Muller Festus, MO

They're very responsive to alarms, and it hasn't failed yet. They've been very responsive to any kind of problem or question I had.

6 years ago

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Apr. 23rd, 2019

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Nancy Tate Los Osos, CA

They were there every step of the way for me. It's the best alarm system I have ever had, I love it and it's easy to use.

6 years ago

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Apr. 23rd, 2019

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Sumit Kumar Herndon, VA

I chose Protect America because of the great pricing it offers. After using their services, I was disappointed by their quality of the equipment and poor customer service. I am not likely to recommend this company to others.

6 years ago

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Reply from Brinks Home Security

Hi Sumit, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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Marshall French Philadelphia, PA

They did a great job on the installation but can't provide me with the actual sequence of installation. The equipment still operates according to plan.

6 years ago

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Apr. 28th, 2019

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Larry Blount Virginia Beach, VA

I have had no problem with this company. All the equipment is still working, and I went with Protect America because of their great ratings.

6 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Rodney Mcclain Anderson, IN

This company is really thorough, and we chose it because it has high ratings. We haven't had any problems with their equipment.

6 years ago

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Apr. 23rd, 2019

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Charles H. Jacksonville, AR

I had an issue in the past and wasn't getting far with the support side, the customer service people stepped in and made everything good again.

6 years ago

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Linda Westerville, OH'

I like the ease of use and the monitored security choices. I do not like the comparative high cost. I also think a 24/7 opportunity to speak with a real person is needed.

6 years ago

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Fred Phoenix, AZ

Reliability of service meets my needs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

7 years ago

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Steve Burman Pontiac, MI

I have always found the personnel to be friendly and helpful, knowledgeable and efficient, every time I have had occasion to call your offices.

7 years ago

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Cecil Spring, TX

I'm somewhat satisfied with the equipment they've provided. My main problem is that sometimes it's hard to reach the people you want to get to. It just takes too long.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Linda Orlando, FL

I haven't had to call them too much, but when I do, they've offered a satisfactory experience. However, I don't appreciate them charging for new yard signs. They should be free after being their clients for years.

7 years ago

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Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Janet Alvin, TX

Protect America has offered a very good service so far. The equipment is great, and they have a very good customer support.

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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James Upper Marlboro, MD

I found it on the internet, and it's been a very good service since I purchased it. I haven't had any problems with them.

7 years ago

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Thank you for your feedback!

Apr. 23rd, 2019

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Dianna Stockbridge, GA

they're awesome! Their customer support has been very patient, and has been able to solve all of my issues. It's a reliable company, and I'd definitely recommend them!

7 years ago

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Thank you for your feedback!

Apr. 28th, 2019

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Jean Folsom, CA

The one time I called them, they were fine. A few devices that were hooked up to the window have gone bad, but they replaced them and they've been working fine since then.

7 years ago

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Thank you for your feedback!

Apr. 28th, 2019

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B.V. Tampa, FL

I wanted my home to feel secure, so I chose Protect America. The representative I spoke to was okay, and the system itself has worked just fine.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Maria Pomona, CA

They offer a very good customer support, and the system is good. My overall experience with Protect America has been a great experience!

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Trina/Charles Okolona, AR

I'm loving it; it's great! Whenever I get in touch with them, they always help me solve the problem. They answer quickly when the alarm goes off.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Aaron Birmingham, AL

The system is having some failures because it's getting old, but besides that, I've been completely satisfied with the service.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Odessa Alexandria, LA

I chose Protect America because they gave me the best price. I've been okay with the equipment, I just wish I could afford the system that goes for the windows as well.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Granite City, IL

We like that their system is wireless, and it's easy to use. Right now it's up to date, and actually, when we've had to call their representatives, they've helped.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Scott Marysville, WA

So far, their representatives have always been helpful; I've never had any problems with them. Besides, the service is inexpensive, and the system is wireless!

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Richard Winston-Salem, NC

They have been uniformly helpful, and technically competent. Plus, the system has been pretty satisfactory, and it's been an economical, yet efficient, option.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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George Exmore, VA

It's always been a good service. The equipment is excellent, and I just like that it provides security when I'm not here.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Charles Pompano Beach, FL

It's been an excellent system, and they've offered a great customer support, however, what I really liked is that I could install it myself.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous Portales, NM

we've been with Protect America for a long time, and they've done a pretty good job so far. The equipment is pretty good, and their customer support has been excellent.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Arlene St Charles, IL

The last time I called to solve a problem with the system, the customer support wasn't really favorable, however, my experience with Protect America has been good.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Deetta Lawrenceville, GA

Protect America is really expensive in comparison to other security systems, nonetheless, my experience has been great, and I highly recommend it.

7 years ago

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Big Kahuna

Great Customer Service and Support. They are easy to work with and offer the most current technology in security systems.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Property 2001 Moyock, NC

The company have been with us for over fifteen years now and have always protected our home and have done a good job providing our home with protection.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Hung Pham Corona, CA

I m been with Protect America longtime, I think this company is the best because the employees got verry good on customer service.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Clifford Dodson Cameron, NC

From what I've dealt with their customer support, their service has been good. It's an excellent service, and overall, it's a good company.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Sarah Nadler Columbus, OH

We haven't had a problem with their agents. I think what really made me go with this service was the pricing they provided. Besides, it was an easy installation process.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Priscilla Pitts Goodwater, AL

I don't think I've ever had to call their representatives, but it's a wireless and affordable system, so it's been great.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Ed Greeves Thurmont, MD

The prices is reasonable, and everything beyond that was fabulous. Plus, they helped me install the system through the phone, and that wasn't a problem.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Tom Carey Mukilteo, WA

Sometimes the system can be a little awkward, but it works fine. I believe I've only talked to their representatives once or twice, and they were okay.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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H Alston Nashville, GA

It's service I enjoy; it makes me feel safe inside the house. Besides, it was easy to install. My daughter put it in herself.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Frank Guy Sugar Grove, NC

I don't normally get any good help form anybody, but their customer support is very courteous and very nice. The system is blessed and desirable. However, I've had trouble with it for about 4 months now, and they can't seem to grab what's wrong.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Nyssa Hawkins Carson, CA

My experience with them has been good so far. They're responsive when I call, and I don't have to wait every time. On top of that, the service is cost efficient.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Don Runge St Charles, MO

It was easy to install. They provided special instructions for that. They've also provided a very good customer service. Overall, I've been happy with their service.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Melkon Tashjian Palmdale, CA

Customer support is very good! They're quick to respond, and helpful! Plus, my husband was able to install the system himself, and I think that's why he chose them.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Robert Morris Levittown, PA

Setting up the system was a very quick process. Their representatives have been great as well, no matter what I call them for.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Daniel Phillips Elwood, IN

Their representatives have been very good, and they've let me know when something was happening. Plus, the equipment is excellent.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Saleem Syed Lakewood, OH

There's been quite some false alarms, and they don't seem to take care of them. Their support team are good people, but they don't seem to understand the problem. I keep telling them that something malfunctioned, and they don't take care of it. Most of the equipment doesn't perform well.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Anonymous Kinston, NC

Great equipment! Their service is really good, and if I want to find something out, I either call them or talk to them online.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Marty Massey Florissant, MO

It was simple and easy to install the equipment, and I've had no problem with it. What was really fantastic was their customer service.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Feed Tecuya Frazier Park, CA

So far, I've liked the service. I've had to call them a few times to fix some issues, but besides that, it's been a very positive experience.

7 years ago

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Nita Long Coushatta, LA

I'm not too satisfied with the system. All the stuff they gave me for the windows dropped off. Nobody notified me anything about that, and since my husband died, I didn't know either that I had to change the batteries. On top of that, I'm 81 years old, and they expected me to do the installation!

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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R.E. Gila Bend, AZ

I messed up the system once, but the gentlemen I spoke with straightened me out right over the phone. He got me going. I'm satisfied with Protect America.

7 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019