Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Martin Jeremy Pittsburg, CA

Protect America's security system has clear instructions on how to install it in your home. It's very usable and user-friendly.

7 years ago

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Verified Customer

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Best Thomas Shreveport, LA

We've had a few problems with the equipment. We haven't been able to set up the doorbell camera yet. Concerning customer service, we haven't had any problems with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lynn Baton Rouge, LA

Great customer service and good product and it was easy to get started including set and getting online with the help of a specialist.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Roach

The gentleman I was speaking with was very helpful during the time I was installing. He pretty much walked me through the whole process step-by-step and it was fairly easy to set-up.

7 years ago

Reply from Brinks Home Security

Hi Michael, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please feel free to send us a direct message. Thanks! -Ryan

Jun. 14th, 2018

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Verified Customer

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Liliana Medina San Dimas, CA

They billed us the minute we agreed on a contract even though I still have not received all the equipment they promised me. It's been about 3 months since we've started the contract and we still haven't gotten enough equipment to even start and we're paying monthly bills. I've called many times to get them to send me what they promised and they keep responding saying they'll get me tracking numbers. The whole sales people and customer service is a bunch of liars.

7 years ago

Reply from Brinks Home Security

Hi Liliana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Lucy Lowry Lumberton, NC

You have to install everything yourself, if it hadn't been for my son I wouldn't have been able to get it done. The door unit did not work and they sent me more while I was out of town so I had to wait to set it up again.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Anonymous Hallsville, TX

Every time I've called for support they've been able to help me. I think they equipment is pretty much standard what you would get from other companies.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Justin Martin Sikeston, MO

The equipment is not exactly up to date, but it does the job. They're pretty good with customer service but every now and then it seems like they get confused.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Nancy Tate Los Osos, CA

They were there every step of the way for me. It's the best alarm system I have ever had, I love it and it's easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Randy Muller Festus, MO

They're very responsive to alarms, and it hasn't failed yet. They've been very responsive to any kind of problem or question I had.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Richard Regalado Los Banos, CA

It was an easy process to start up, we were able to get started within minutes with older equipment. They were able to answer my questions and were courteous.

7 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Patricia Callahan Montgomery, AL

I haven't really had a whole lot of issues, but they've always helped me every time I have called. They've been really nice.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sumit Kumar Herndon, VA

I chose Protect America because of the great pricing it offers. After using their services, I was disappointed by their quality of the equipment and poor customer service. I am not likely to recommend this company to others.

7 years ago

Reply from Brinks Home Security

Hi Sumit, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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Verified Customer

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Larry Blount Virginia Beach, VA

I have had no problem with this company. All the equipment is still working, and I went with Protect America because of their great ratings.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rodney Mcclain Anderson, IN

This company is really thorough, and we chose it because it has high ratings. We haven't had any problems with their equipment.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marshall French Philadelphia, PA

They did a great job on the installation but can't provide me with the actual sequence of installation. The equipment still operates according to plan.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Charles H. Jacksonville, AR

I had an issue in the past and wasn't getting far with the support side, the customer service people stepped in and made everything good again.

8 years ago

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Verified Customer

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Linda Westerville, OH'

I like the ease of use and the monitored security choices. I do not like the comparative high cost. I also think a 24/7 opportunity to speak with a real person is needed.

8 years ago

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Verified Customer

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Fred Phoenix, AZ

Reliability of service meets my needs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 years ago

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Verified Customer

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Steve Burman Pontiac, MI

I have always found the personnel to be friendly and helpful, knowledgeable and efficient, every time I have had occasion to call your offices.

8 years ago

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Verified Customer

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Cecil Spring, TX

I'm somewhat satisfied with the equipment they've provided. My main problem is that sometimes it's hard to reach the people you want to get to. It just takes too long.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Linda Orlando, FL

I haven't had to call them too much, but when I do, they've offered a satisfactory experience. However, I don't appreciate them charging for new yard signs. They should be free after being their clients for years.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Janet Alvin, TX

Protect America has offered a very good service so far. The equipment is great, and they have a very good customer support.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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James Upper Marlboro, MD

I found it on the internet, and it's been a very good service since I purchased it. I haven't had any problems with them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dianna Stockbridge, GA

they're awesome! Their customer support has been very patient, and has been able to solve all of my issues. It's a reliable company, and I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jean Folsom, CA

The one time I called them, they were fine. A few devices that were hooked up to the window have gone bad, but they replaced them and they've been working fine since then.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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B.V. Tampa, FL

I wanted my home to feel secure, so I chose Protect America. The representative I spoke to was okay, and the system itself has worked just fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Maria Pomona, CA

They offer a very good customer support, and the system is good. My overall experience with Protect America has been a great experience!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Trina/Charles Okolona, AR

I'm loving it; it's great! Whenever I get in touch with them, they always help me solve the problem. They answer quickly when the alarm goes off.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Aaron Birmingham, AL

The system is having some failures because it's getting old, but besides that, I've been completely satisfied with the service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Odessa Alexandria, LA

I chose Protect America because they gave me the best price. I've been okay with the equipment, I just wish I could afford the system that goes for the windows as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Granite City, IL

We like that their system is wireless, and it's easy to use. Right now it's up to date, and actually, when we've had to call their representatives, they've helped.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Scott Marysville, WA

So far, their representatives have always been helpful; I've never had any problems with them. Besides, the service is inexpensive, and the system is wireless!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Winston-Salem, NC

They have been uniformly helpful, and technically competent. Plus, the system has been pretty satisfactory, and it's been an economical, yet efficient, option.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Exmore, VA

It's always been a good service. The equipment is excellent, and I just like that it provides security when I'm not here.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Charles Pompano Beach, FL

It's been an excellent system, and they've offered a great customer support, however, what I really liked is that I could install it myself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Arlene St Charles, IL

The last time I called to solve a problem with the system, the customer support wasn't really favorable, however, my experience with Protect America has been good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Portales, NM

we've been with Protect America for a long time, and they've done a pretty good job so far. The equipment is pretty good, and their customer support has been excellent.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Deetta Lawrenceville, GA

Protect America is really expensive in comparison to other security systems, nonetheless, my experience has been great, and I highly recommend it.

8 years ago

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Verified Customer

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Big Kahuna

Great Customer Service and Support. They are easy to work with and offer the most current technology in security systems.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Property 2001 Moyock, NC

The company have been with us for over fifteen years now and have always protected our home and have done a good job providing our home with protection.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Hung Pham Corona, CA

I m been with Protect America longtime, I think this company is the best because the employees got verry good on customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Clifford Dodson Cameron, NC

From what I've dealt with their customer support, their service has been good. It's an excellent service, and overall, it's a good company.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sarah Nadler Columbus, OH

We haven't had a problem with their agents. I think what really made me go with this service was the pricing they provided. Besides, it was an easy installation process.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Priscilla Pitts Goodwater, AL

I don't think I've ever had to call their representatives, but it's a wireless and affordable system, so it's been great.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ed Greeves Thurmont, MD

The prices is reasonable, and everything beyond that was fabulous. Plus, they helped me install the system through the phone, and that wasn't a problem.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tom Carey Mukilteo, WA

Sometimes the system can be a little awkward, but it works fine. I believe I've only talked to their representatives once or twice, and they were okay.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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H Alston Nashville, GA

It's service I enjoy; it makes me feel safe inside the house. Besides, it was easy to install. My daughter put it in herself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Frank Guy Sugar Grove, NC

I don't normally get any good help form anybody, but their customer support is very courteous and very nice. The system is blessed and desirable. However, I've had trouble with it for about 4 months now, and they can't seem to grab what's wrong.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Nyssa Hawkins Carson, CA

My experience with them has been good so far. They're responsive when I call, and I don't have to wait every time. On top of that, the service is cost efficient.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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