Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Moises Alcaraz West Covina, CA

They have good customer service, and good response. I've had to redo some of the strips because they were coming off since the installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ronda Burnham Stow, OH

I have had no issues, they're very helpful. They were very professional, patient, and helped me through the installation. It was easy to install.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Amgiern Caceres, Sebring, FL

I don't have any problems or complaints, it was perfect. The guy told me everything I needed to know, the representatives are great.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lakisha Stewart Charlotte, NC

All the representatives are helpful, knowledgeable, and on point with everything. The equipment is great, it works and is very sensitive.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Baptist Bethel Anderson, IN

The system works and I haven't had any issues. The equipment does what it is supposed to do, and they have great customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Karlena Lamm Englewood, CO

The only time we had to interact with them was at the very beginning, and they were excellent. The equipment has been adequate so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Nam Vo

Every time I've called, they answer my questions. There's nothing special with their equipment, they just have good customer service.

7 years ago

check_circle

Verified Customer

star star star star star

Joseph Naputi Lompoc, CA

They are responsive, quick, and customer service is great. Everything works well, the equipment and service is top notch.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Phyllis Horsey Salisbury, MD

They gave great assistance when we had to install the alarm. We've had the system about 2 months and it works perfectly.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star_border

Andrew

The services provided and customer service is probably the best you can get for the money. The looks and actions of the base unit could use some upgrading.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ralex

I have not been a customer for very long, but I have had all of my questions answered as they have arisen. Very politely and adequately.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Rockin Rolls Southaven, MS

Their security system is very reasonably priced. They have great customer service. When I call, they really helped me when I installed my system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

The Red Glen Burnie, MD

Protect America has a very easy to use and easy to install security system. They ensure great service for my family and I.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Thornhill Marshall Lubbock, TX

I'm pretty disappointed, because I was told about a plan that was cheap, but it didn't end up being true. I had to pay a bunch of money for a system that doesn't do what I want it to do. Their equipment seems great, it's good quality, and it's easy to use. Their customer support has been helpful in solving problems that I've had.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 22nd, 2018

check_circle

Verified Customer

star star star star star

Shelton Andrew Forney, TX

Whenever we call into Protect America's customer service, they give us pretty quick responses and they have all answers to our questions.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Arrington William Ahoskie, NC

I have Protect America's security system in my office at work. I'm very satisfied with them, so I got the system for my own house.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Crowell Sheryl Newport News, VA

I really enjoy Protect America's price and ease of installation. There's no wall mount for your security box, which is something I wish they had.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Foster Donna

Customer service is great! It's very easy and quick to reach someone to answer my questions. Their equipment is very easy to set up.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Martin Jeremy Pittsburg, CA

Protect America's security system has clear instructions on how to install it in your home. It's very usable and user-friendly.

7 years ago

check_circle

Verified Customer

star star star star star_border

Best Thomas Shreveport, LA

We've had a few problems with the equipment. We haven't been able to set up the doorbell camera yet. Concerning customer service, we haven't had any problems with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lynn Baton Rouge, LA

Great customer service and good product and it was easy to get started including set and getting online with the help of a specialist.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Justin Martin Sikeston, MO

The equipment is not exactly up to date, but it does the job. They're pretty good with customer service but every now and then it seems like they get confused.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Hallsville, TX

Every time I've called for support they've been able to help me. I think they equipment is pretty much standard what you would get from other companies.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Lucy Lowry Lumberton, NC

You have to install everything yourself, if it hadn't been for my son I wouldn't have been able to get it done. The door unit did not work and they sent me more while I was out of town so I had to wait to set it up again.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Liliana Medina San Dimas, CA

They billed us the minute we agreed on a contract even though I still have not received all the equipment they promised me. It's been about 3 months since we've started the contract and we still haven't gotten enough equipment to even start and we're paying monthly bills. I've called many times to get them to send me what they promised and they keep responding saying they'll get me tracking numbers. The whole sales people and customer service is a bunch of liars.

7 years ago

Reply from Brinks Home Security

Hi Liliana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Michael Roach

The gentleman I was speaking with was very helpful during the time I was installing. He pretty much walked me through the whole process step-by-step and it was fairly easy to set-up.

7 years ago

Reply from Brinks Home Security

Hi Michael, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please feel free to send us a direct message. Thanks! -Ryan

Jun. 14th, 2018

check_circle

Verified Customer

star star star star star

Patricia Callahan Montgomery, AL

I haven't really had a whole lot of issues, but they've always helped me every time I have called. They've been really nice.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Richard Regalado Los Banos, CA

It was an easy process to start up, we were able to get started within minutes with older equipment. They were able to answer my questions and were courteous.

7 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Randy Muller Festus, MO

They're very responsive to alarms, and it hasn't failed yet. They've been very responsive to any kind of problem or question I had.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Nancy Tate Los Osos, CA

They were there every step of the way for me. It's the best alarm system I have ever had, I love it and it's easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Sumit Kumar Herndon, VA

I chose Protect America because of the great pricing it offers. After using their services, I was disappointed by their quality of the equipment and poor customer service. I am not likely to recommend this company to others.

7 years ago

Reply from Brinks Home Security

Hi Sumit, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

check_circle

Verified Customer

star star star star star_border

Marshall French Philadelphia, PA

They did a great job on the installation but can't provide me with the actual sequence of installation. The equipment still operates according to plan.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Rodney Mcclain Anderson, IN

This company is really thorough, and we chose it because it has high ratings. We haven't had any problems with their equipment.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Larry Blount Virginia Beach, VA

I have had no problem with this company. All the equipment is still working, and I went with Protect America because of their great ratings.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Charles H. Jacksonville, AR

I had an issue in the past and wasn't getting far with the support side, the customer service people stepped in and made everything good again.

8 years ago

check_circle

Verified Customer

star star star star star_border

Linda Westerville, OH'

I like the ease of use and the monitored security choices. I do not like the comparative high cost. I also think a 24/7 opportunity to speak with a real person is needed.

8 years ago

check_circle

Verified Customer

star star star star star

Fred Phoenix, AZ

Reliability of service meets my needs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 years ago

check_circle

Verified Customer

star star star star star

Steve Burman Pontiac, MI

I have always found the personnel to be friendly and helpful, knowledgeable and efficient, every time I have had occasion to call your offices.

8 years ago

check_circle

Verified Customer

star star star star star_border

Cecil Spring, TX

I'm somewhat satisfied with the equipment they've provided. My main problem is that sometimes it's hard to reach the people you want to get to. It just takes too long.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Linda Orlando, FL

I haven't had to call them too much, but when I do, they've offered a satisfactory experience. However, I don't appreciate them charging for new yard signs. They should be free after being their clients for years.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Janet Alvin, TX

Protect America has offered a very good service so far. The equipment is great, and they have a very good customer support.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

James Upper Marlboro, MD

I found it on the internet, and it's been a very good service since I purchased it. I haven't had any problems with them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Dianna Stockbridge, GA

they're awesome! Their customer support has been very patient, and has been able to solve all of my issues. It's a reliable company, and I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Jean Folsom, CA

The one time I called them, they were fine. A few devices that were hooked up to the window have gone bad, but they replaced them and they've been working fine since then.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

B.V. Tampa, FL

I wanted my home to feel secure, so I chose Protect America. The representative I spoke to was okay, and the system itself has worked just fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Trina/Charles Okolona, AR

I'm loving it; it's great! Whenever I get in touch with them, they always help me solve the problem. They answer quickly when the alarm goes off.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Maria Pomona, CA

They offer a very good customer support, and the system is good. My overall experience with Protect America has been a great experience!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Aaron Birmingham, AL

The system is having some failures because it's getting old, but besides that, I've been completely satisfied with the service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Odessa Alexandria, LA

I chose Protect America because they gave me the best price. I've been okay with the equipment, I just wish I could afford the system that goes for the windows as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Granite City, IL

We like that their system is wireless, and it's easy to use. Right now it's up to date, and actually, when we've had to call their representatives, they've helped.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews