Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Kira Choyce Lake Elsinore, CA

We purchased a system in order to have actual security when we're away from home and also when we are there. Everything has been good with the service.

8 years ago

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Robert Horn II Pahrump, NV

I had a whole home Brinks Home Security system installed and had it monitored 24/7. I was relieved to have it protecting my home during a recent rash of break-ins in our community. Having Brinks Home Security allows me to sleep better at night knowing that we are protected from harm.

2 years ago

Reply from Brinks Home Security

Rober Horn II, - we are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. Welcome to the Brinks Home customer family and thank you for choosing us! – Alozia

Aug. 14th, 2023

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Sandra Mills WI

My alarm system began with Smith, went to Monitronics, then to Brinks. So, all in all, I've had over 20 years of security service. Because I had an upgrade a few years ago, I was told that I had agreed to a verbal contract with Brinks. I can't remember this and they have nothing in writing but still I have to pay or get sued. My husband and I have decided to move to another city and I was told by Brinks that I owed another six months and to pay up if I wanted to be disconnected. I've opted to pay for the new owners of my home to have free protection for six months rather than give Brinks $200+ and not get anything for it. So beware, if you terminate early you will be charged the entire time of your contract! Not even offered a discount. Not very good customer relations in my book.

3 years ago

Reply from Brinks Home Security

Hi Sabdra, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offering the best assistance possible. -Jaime

Dec. 1st, 2022

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Alan Graves Greer, SC

Beware!!!!! Brinks is using the "cost recovery fee" as a way to raise prices. My monthly bill is $25.00 and my cost recovery fee is now over $6.00 per month. This fee has been raised by over $3.00 in just the last year. I spoke with customer service (which is a nightmare in itself) and requested a copy of the notification, which explains this increase, until now I have not received it. Customer service directed me to their website, but while on the phone with them, they were also not able to find the explanation. Any agreed contract, with them, is not binding because they hide increases under "cost recovery fees". Feb 14th Brinks did reach out to me and my issue has been resolved.

3 years ago Edited February 15, 2022

Reply from Brinks Home Security

Alan, Hearing of this recent experience with us is alarming to say the least. At Brinks Home Security, we strive to assist each and every customer effectively and we certainly apologize for any inconvenience this may have caused you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Hector

Feb. 14th, 2022

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Matin Midlothian, VA

I had Brinks at my last house for a long time. The company had a semi decent service center to assist you when there was an issue such as when alarm in middle of night would start chirping for no reason which we had to enter code to stop and a few minutes later it would start again. But a call to service center and depending who you got to assist would stop the issue most times. When ADT bought Brinks, the sent techs who replaced all modules with ADT compatible system. The customer service had no idea how to stop alarm when the same issue would start. At one time, we were told to go downstairs, unscrew the panel and remove the backup batter or something to stop the chirping (this was middle of night & was very annoying.. but what was more annoying was that we were paying for alarm service but only connected the backup battery when we went on a trip).. besides this issue, our bills changed a few times as well and it would take several calls to resolve.

5 years ago

Reply from Brinks Home Security

Matin, thank you for bringing this to our attention. At Brinks Home Security your satisfaction is our priority and if you could please send me an email at socialmedia@brinkshome.com with your account information, I would be more than happy to reach out and look into this matter. -Edwin Q.

Sep. 29th, 2020

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PT Taylor Newport News, VA

Hi Felicia! Felicia is one of the best Customer Care servicers experienced to date. In addition, Protect America is a great product. I've been with them since 2013. Inexpensive, thorough and easy to work with. They are a great investment for your home!

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can help answer any other questions you may have regarding your system.

May. 4th, 2020

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Gary w butcher Bloomington, IN

Perfect everyone that was included was absolutely professional other than climbing up and down jumping around witcher's on me it was absolutely perfect I would do it again and I will recommend people to do business with you hopefully we'll never have to use it but if it's needed it will be there thank you

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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N Saeteurn Thornton, CA

I've had Protect America alarm system for over 5 years now and I am a happy customer. I like the easy set-up and how friendly the customer service agents are each time time call with an issue. When alarms are set off, I am notified promptly via text, email, and a phone call. The mobile app is also easy to use and convenient to arm or disarm the house if I forget. I also like how I am allowed to set different codes for friends/family who are house-sitting so I can know who is coming or going. I also like how I can arm the system when i'm at home alone as well so I can feel safe. Protect America has given me peace of mind for the last 5 years and I plan on staying with this company for a long time to come.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi there, Thanks for being a part of the Protect America family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 4th, 2020

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Wayne Castilonia Salt Point, NY

To Alex J.…….SOOOO knowledgeable fixed my problem within minutes as compared to last week, a very polite tech tried to help but to no avail. to his supervisor K.C.S. If any one had to go, it is NOT ALEX OK? Very pleased. Wayne Castilonia

5 years ago

Reply from Brinks Home Security

Hi Wayne, Thank you for the review! We’re happy to hear that our Care team was able to help you with your system. Please let us know if we can provide you with any further assistance.

Jan. 21st, 2020

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Lindsey Asheville, NC

Got a cool system with a doorbell camera and smart lock to go with my cameras and sensors. I’m very excited and a lot more comfortable now, after having some break-ins in our neighborhood. The setup was quick and easy, and I’m recommending my whole family use Protect America.

6 years ago

Reply from Brinks Home Security

Hi Lindsey, Thank you for the positive review. We’re happy to hear you’re enjoying your security package and that our equipment is helping you feel more comfortable in your neighborhood. Please let us know if you need any further assistance.

Nov. 8th, 2019

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Latrell Spring, TX

Great service at a fair price. We’d talked to a lot of other companies who wanted to put holes in the wall and run a bunch of wires everywhere, AND charge us more. These guys were awesome to work with and had some great promos to save us cash.

6 years ago

Reply from Brinks Home Security

Hi Latrell, Thank you for the feedback. We’re happy to hear about your positive experience and that our wireless system is meeting your needs. Please let us know if you need any further assistance.

Nov. 8th, 2019

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Terrance Beverly Hills, CA

I called them a few weeks ago and was impressed. A friendly sales person went over my options and we setup the right system specifically for my house. Their team helped me set it up and only took 20 minutes. I feel safe having Protect America looking after my home.

6 years ago

Reply from Brinks Home Security

Hi Terrance,
Thank you for your response and welcome to the Protect America family. We are glad that you have had a great experience with the Sales and Install team. Please let us know if you need further assistance.

Oct. 7th, 2019

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Christine Lane Rancho Cucamonga, CA

UPDATE: Brinks tech showed up at 6 after running late on last call. Spent two hours here and replaced all old equipment. Was very helpful! We have had Brinks for quite some time. Our equipment is antiquated and hadn't worked for several months. We have called....sat on the phone for hours to no avail. Made an appointment for a service rep to come out two weeks ago. Stayed home, they never showed up. Today we had another service appointment. Stayed home all day and nothing It is 5:04 pm and still waiting. At this point I want to go with another company. Worst Customer Service ever with Brinks!

6 years ago

Reply from Brinks Home Security

Christine, We are sorry to hear of your recent negative experience. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you while in the process to get a service completed. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with the information provided and will be sure sure to reach out to you.– Juana H.

Sep. 9th, 2019

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Robert

Installation went well...it took a little longer to put up the motion detector in the corner of the room as suggested by protect America...but great customer support. I would give have given them a 5, but I had to contact customer regarding their app...and I was on hold for quite a bit until I got a rep on the phone who resolved the issue in a few minutes.

6 years ago

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Kari Lewisville, TX

Brinks has been fine as far as security. Had an issue upfront with the order in which they would contact me is an alarm went off. They had to call the police first and me second which makes no sense whatsoever to me! It was resolved after several phone calls. What upsets me the most is that they only provide 1 yard sign for free and you have to purchase any extra. Monitronics gave me 2 yards signs free of charge. I called to replace those with Brinks signs and they are charging me $10 for one of them! That just baffles me. Isn't that free advertising as well. Complete rip off if you aske me! Kari Biddix

6 years ago

Reply from Brinks Home Security

Kari, We appreciate you taking the time to leave us this feedback. At Brinks Home we strive to ensure customer satisfaction and I am sorry if this was not the case. I would love the opportunity to turn this into a positive review. I have located your account with us, and I will be sure sure to reach out to you. – Juana H.

Aug. 14th, 2019

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Ron A Denver, CO

The company claims to have the best customer service, however no resolution to issues, long wait times both on the phone, and text, service for issues is horrible. No monitoring for two (2) weeks no credit, parts unavailable, tech support not sure of how to resolve or trouble shoot an issue. As a consumer I had more knowledge about how to test the equipment then support tech. When I wanted to cancel my account I was left on hold for more then 1 hour, then told I can't without paying a penalty of 23 months. I had no contract and they could not provide me with a copy to show that I was under contract. Terrible experience with this company. I did not contract with them, I had contacted with a different company, however they transferred me to Brinks I paid for 3 years just got tired of all the run around.

6 years ago

Reply from Brinks Home Security

Ron, We strive to provide the best in customer experience and satisfaction. In reading your review we are taken back by this matter to say the least. As mentioned we strive for the best and we are sincerely feeling deprecatory that this has occurred. We would like to investigate this matter further but unfortunately we have not been able to locate your account based off of the information provided. If you could please send me a direct email with at with your account info and I will be happy to reach out to you. -Jacob B

May. 29th, 2019

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patricia Gastonia, NC

This review is about the wonderful customer service I rec'd even tho I didn't install the system . I changed my mind due to no fault of Protect America & they refunded money I paid (unlike ADT which is unacceptable) and I appreciate their service.

6 years ago

Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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Troy

Got a great security system from Protect America at an excellent price. The salesman was very helpful to understand what we needed and customize a package around our needs. The system came a few days later and was very easy to setup.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Brooke Marietta, OH

I was previously with ADT and switched it was easy, understandable, and the customer service representative Sam was very professional and helpful. I would recommend Brink security. It's easy to install wireless and covered more than I even asked for.

7 years ago

Reply from Brinks Home Security

Brooke, We truly appreciate the time take to leave us this great feedback. Please let us know if there is anything we can do to make your experience better as we look forward to protecting your for many years to come. -Jacob B

Oct. 31st, 2018

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DCH Hampton, VA

Jenny was great. We recently had to move due to a threat to my home. My old setup wasn’t effective. After speaking to Jenny my wife and I started to brainstorm with her and she kept giving us options that were affordable and EXACTLY what we were looking for. Now can’t wait to get it in and installed. Rush ship it please 😄

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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KELVIN D BERGSTEN Blacksburg, VA

The professional that helped made everything so easy. He offered a knowledgeable base to which we worked together. He was patient and encouraging through out. I never felt rushed. Fantastic experience. I am happy with my investment in home safety.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hugh Marron Annapolis, MD

i logged online to get information and immediately was in a chat session with a salesman - I obviously was interested in a security system and he took no time selling me on Protect America systems which sounded good at the time. After being pretty much bum rushed through a series of documents I had no time to read and signed - I had a security system that looked good but one that I knew virtually nothing about. I realized several days later that I had made a mistake and have since sent all the equipment back to negate the 3yr guaranteed payment contract for over $1500 I signd up for.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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David Kluth Charlotte, NC

Brinks took over Livewatch. We seem to have one issue after another since that takeover. Customer Service needs help! We can never just GET THROUGH.....we always have to wait for a call back which is usually hours. Once we get through, USUALLY that person is very kind and helpful. Our system now is constantly going off. ..and IN THE MIDDLE OF NIGHT....went off from 3am - 5 am. We contacted the ON CALL.....which for a company as big as Brinks, I would expect them to have 24/7 customer service. We out it in as URGENT bc we couldnt get our system to stop going off. I'm not sure what the term URGENT means because we didnt get a call until about 1130am, which with us working, we could not deal with it. Again this was URGENT. In the meantime, we cannot even USE OUR SYSTEM! TERRIBLE CUSTOMER SERVICE when it comes to CONTACT SOMEBODY quickly and convenient for us.

7 years ago

Reply from Brinks Home Security

David, Here at Brinks we never want our customer to have issues with there equipment. We are so sorry if we may have caused you in frustration. Our goal is to make this right by you accordingly. We have attempted to locate your account but however have been unable to, if you could please send us a direct message with your account information and we will be sure to reach out to you. -Jacob B

Jul. 24th, 2018

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Vincent Titara Largo, FL

Protect America is phenomenal. They are so friendly and helpful and the system was so easy to install. I’ve had mine for over a year now and I just absolutely love it. And might I add, the price point is beyond excellent for the amazing quality of service that they give you.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Wendy Huntington Beach, CA

Been a satisfied customer for many years. Today had a few question s regarding my service. Spoke with Destiny in customer service. She was extremely knowledgeable and helpful and I ended the call more satisfied than I was before.

7 years ago

Reply from Brinks Home Security

Wendy, Thank you so much for no only being a long time loyal customer of ours but also leaving us this great feedback to let us know how we are doing. I will be sure to let Destiny's supervisor know of her great work, Thank you again and have a great day. -Jacob B

Jul. 23rd, 2018

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Cheri L Paul Germantown, TN

We are purchasing a new home, transferring the security contract from the previous homeowners couldn’t have been easier! Everything was accomplished over the phone, Including email signing of documents! So easy, setting up auto pay was part of the process as well. Highly recommend.

7 years ago

Reply from Brinks Home Security

Cheri that is amazing to hear! I am overjoyed to see that you have had an easy and simple transfer of services. Welcome to the Brinks family and we look forward to providing you with the best in customer service in the future!

Jul. 6th, 2018

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Jennifer Baker Henderson, NV

Five Years Ago when I got the system we had moved into a brand new house. Salesman promised more equipment than what was given. As I had heard bad reviews of the competitors in the area, I went with MONI through a third party of CRS Services. Now 5 years later, my bill has increased from $55.00 to $65.00 with no explanation, and adding any additional equipment to my service costs an arm and a leg. You would think they would have a reward program or perks for long time customers. I'm at the end of my contract, and starting to shop for systems again. Looking for a great price with equipment that is comparable in the market place without gouging my wallet.

7 years ago

Reply from Brinks Home Security

Jennifer, We are deeply saddened to hear of you wanting to part ways with us under those circumstances. Here at Brinks, we value each and every one of our customers and we would love to opportunity to discuss this matter further. If you could please send me a direct message with your account information, I will be sure to reach out to you directly. –Jacob b

May. 31st, 2018

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Johnny B. Bay City, TX

Very courteous, knowledgeable, the price for what I got was amazing. I had a smoke alarm sound off, the monitoring was so quick, the response time was less than 5 seconds. They were calling me to. See if we werd alright. Very impressive. The installation was simple. I am happy I changed from ADT!!!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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M Lopez Aurora, CO

David in Philly was more than helpful getting us set up for a vacation setting. He was very kind and professional and very pleasant to speak with, This type of customer service is why I have Protect America... If you have to call in please ask for David...

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Miranda Kirbyville, TX

Very prompt in getting our system to us. Also while installing the tech was very patient and knowledgable with setting the system up. System is very easy to operate and my 7 year old granddaughter is the one who always wants to arm and disarm the system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jund Killeen, TX

Just recently called for prices so I could compare. The gentleman I spoke to was great. However I don't like the pressure they try to put on you to get their system. It's a 3 year commitment, when I told them I wanted to discuss with my husband as well as compare their system with other systems, I'm told that the only way to get the prices we discussed was to commit now during the 1st call. Hello??? It's like a threat. Not wanting people to make a good choice that suits there budget or to be able to compare what other companies offer. But to make a quick decision. If the company truly stood behind how great they were they wouldn't fear you shopping around before commiting to a 3 year commitment. If so choose this company and call back and I am not honored the prices we 1st discussed, I'll be back and re-rate this company and go with another company. If they do honor it, Ill come back and re-rate as well.

7 years ago

Reply from Brinks Home Security

Hi Jund,

Thanks for taking the time to leave us feedback on your experience. As part of our efforts to reward our new customers we do introduce time sensitive offers. Please feel free to direct message us and we can get you set up with the right security plan for you.

Thanks!

-Adam

Feb. 12th, 2018

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G Purpura Las Vegas, NV

I have had nothing but positive experiences using MONI Smart Security. Installation, equipment, and Customer service has been on point and exceeded our expectations. Not sure if the issues stated in other reviews was overall or regional, but the service received in Las Vegas has been stellar to date.

7 years ago

Reply from Brinks Home Security

G, Seeing how pleased our customers are means everything to us here at MONI. We thank you for sharing your satisfaction with us, and for being a valued customer of ours. - Theresa T.

Feb. 5th, 2018

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Daniel Witt Paris, TX

Thanks for letting me express the relief I have with the package that Protect America gave me. I am much less worried about my House when I leave town. Because I know that my place is well protected. I'm very happy with the service I have received.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous

Super easy to work with. Fast service. Rescheduled multiple times and they were very accommodating. I was intimidated when I opened the package because I would be installing myself but my guide did a great job explaining everything and it was easy, fast, and straightforward.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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CW3 Retired Mark Aucker Edgewood, NM

We have had the system in place only a few weeks but are very pleased with the assistance we have received to this point. There is no price that can be placed on peace of mind knowing we have another layer of protection for the family. Thank you Mom 9

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Pam New London, NH

I had just finished the email inquiry when the phone rang. The agent was courteous and provided me with good information. They followed up the next week and will check back next month. If they are as responsive to an alert as they are to an inquiry, no worries.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Jacksonville Beach, FL

I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Aaron is a born salesman. He made me an offer that I couldn't refuse. All the equipment arrived in a couple of days & the lovely lady who walked me through the set up has the patience of Job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Rob Hayes Airway Heights, WA'

They had High ratings from the review sites that I looked at.However after seeing the reviews for the mobile app this company was using, the number of recent and poor reviews was greater than the positive reviews by a large margin. This is why I decided not to use them at this time. However all other interactions with this company was extremely positive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Ericka Thomas

I had quite a few issues with my system and gave Moni a quick call and they were able to help me and walk me through trouble shooting my system, so that I wouldn’t have to waste a day of vacation. I love my security system and the company too!

8 years ago

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Rob Zimmer Wausau, WI

I have been a customer for 1 year. Customer service people are excellent and very knowledgeable. They help you and then follow up in a day or so to assure that you do not have a continued issue. I had one alarm activation and notification was quick and thorough. The equipment is easy to use and robust. The Alarm.com app for the phone works great and the panel provides arming flexibility for a variety of needs. I would recommend this service and was surprised that it was not rated higher.

8 years ago

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Wendell George Portland, OR

We've been happy with their basic plan - sign, two doors covered, two rooms with motion detectors, one smoke detector, two keychain remotes and a control unit @$19.95 per mo., self installed with tech telephone help, one year agreement. We own the equipment, which was not all that expensive. They provided help with application paperwork for our local police department and have otherwise given us good customer service.

8 years ago

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Anonymous Las Vegas, NV

The service has been excellent. I really value the security and ability to watch my home when I am away. In comparison to the other systems Moni is most user friendly. I have not experienced any customer service calls or billing issues, so I can not review on those departments.

8 years ago

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DanDavidson Glendale, AZ

AWESOMELY affordable. Been around much longer than their DIY competitors. Sales and install are very knowledgeable. Well rated on several alarm company sites. Only downfall is you're tied into a 3yr contract and customer service can take 30min to answer the phone...being on hold. Which is why i request a call back and i don't lose my place in line.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Linda Taylor

I have been a customer of Moni since 1997. I called with a billing issue and spoke with an agent named Arnold. He was great. He was very cooperative, patient, knowledgeable and very helpful. I was pleased with the ease it was having this issue resolved. I couldn't have asked for a better agent than Arnold.

8 years ago

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Richard Quint Seattle, WA

So far so good, had the service @ 9 years now. The only problem I've had is on the rare occasion (three times, I think) that I've had to have them come out to fix something they've tried to tell me it was gonna be "a couple weeks" before they could get somebody out there. Sorry folks - this is a burglar alarm system. Burglars don't take time off! Should be NEXT DAY SERVICE - at the latest! Guess the salesman lied when he said they'd be out "immediately" for repairs. Had one tech that was a flake that seem to know what he was doing, but the next guy fixed his mistakes a few days later.

8 years ago

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Barbara Braun

I have had great customer service during the process of purchasing and having my home alarm system installed. Everyone involved was friendly, informative and competent. People came when promised and even cleaned up after themselves.

8 years ago

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Kathy W Knoxville, TN

Very happy with my alarm system. Anytime I called customer service they were always pleasant and able to assist me. I did have a couple of false alarms because I forgot to disarm and their response time was almost immediately. Highly Recommend.

8 years ago

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Amy

We recently had a MONI Security system installed in our home. The process was smooth. Our representative answered all our questions and put any of our worries at ease. We could not have been happier with the install. The service has been spot on so far. We've had a few instances where we forgot we had the system on and set off the alarm. Response was great. We are very pleased.

8 years ago

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Robert Hall

Excellent process, they were there when they said they would be. Installed the system, expertly installed, knowledgeable installer, walked us though how to use the system and how to get the best from its processing system. Could not be happier with Moni.

8 years ago

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William M McLean

The delivery was on time, customer service walked me through on testing after I installed the units which was very easy.The Chat service was great, they solved my problem with just texting back and forth, stepped me through the process of resetting the system to allow my information to be correct on my app on my phone. Great customer service.

8 years ago

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