Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Toby Hedgesville, WV

Really satisfied, customer service is always available and quick to respond. For the most part everything is good.

4 years ago

Reply from Brinks Home Security

Hi Toby, Thanks for the positive review! We’re happy to hear our Care team was able to provide you with assistance. Please let us know if we can help answer any other questions.

Feb. 3rd, 2020

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Verified Customer

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Kirk Burlington, WI

Everything works fine and we've never been broken into. They've been on top of things and taken care of problems.

4 years ago

Reply from Brinks Home Security

Hi Kirk, Thank you for the review. We appreciate your positive feedback. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Richard Glen Carbon, IL

The best thing is their responsiveness. The control panel seems superior to the other companies' that I spoke with.

4 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Elizabeth lawson

Horrible.getting thru to speak to the tech support is almost I'm possible right away when I called right before trial was over they gave me run around nd didn't call as said someone is able to bypass system nd they can't figure it out I hate this company it's the worst 1st expierience with home alarm EVER

4 years ago

Reply from Brinks Home Security

Hi Elizabeth, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Johnnie Braithwaite

Don't keep your word about the contract and no follow up on what is or was said I referred a person and was supposed to get another key forb but that hasn't happened

4 years ago

Reply from Brinks Home Security

Hi Johnnie, Thank you for the feedback. To better assist you with your referral, please send us a “Private Response” with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Larry Pettaway

The system is pretty straight forward, most modern security companies are using the same system. It is just a matter of who is the cheapest each month.

4 years ago

Reply from Brinks Home Security

Hi Larry, Thanks for reaching out. Please let us know if we can provide you with any further assistance.

Jan. 16th, 2020

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Verified Customer

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Sydelle Cedar Hill, TX

Went with the for the price. They company is really knowledgeable and helpful. Equipment is average' nothing stellar, but it works.

4 years ago

Reply from Brinks Home Security

Hi Sydelle, Thank you for the review. We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Mickey South Bend, IN

The gentleman that I talked to protect America was very, very good at explaining exactly what was going on and what would be included and how much i

4 years ago

Reply from Brinks Home Security

Hi Mickey, Thank you for the review. We’re happy to hear our team was able to help with your system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Kathy O'Fallon, MO

Everything went well except the doorbell camera. I was not asked what type of doorbell we have and now need to buy an adapter for it to work.

4 years ago

Reply from Brinks Home Security

Hi Kathy, Thank you for the review. In regards to your front doorbell, please reply via “Private Response” with the name and address associated with the account. A member of our team will reach out to you with assistance once we verify you as a customer.

Dec. 16th, 2019

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Verified Customer

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Annie Malloy

I like the system, they are very helpful and i had Protect America since 1999 they are one of the best.

4 years ago

Reply from Brinks Home Security

Hi Annie, Thank you for the positive review! We’re happy to hear you’ve been a part of Protect America's family since 1999. Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

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Verified Customer

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Norman Terre Haute, IN

Top notch stuff. They follow through on stuff and are always willing to address issues. They're always corresponding.

4 years ago

Reply from Brinks Home Security

Hi Norman, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Ava TaCheenie Laveen, AZ

Set up took 2.5 hours. Wall sensor has fallen off several time. Currently sits on the counter. Can't get the away alarm to work unless we bypass the front door. No home service to fix issues.

4 years ago

Reply from Brinks Home Security

Hi Ava, Thank you for reaching out. We have a solution for your equipment. In hotter climates, we recommend using silicone glue as an adhesive for your wall sensors. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Verified Customer

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Shirley Johnson

They are very good at helping you with your device and installed it and can answer any questions you can might have.

4 years ago

Reply from Brinks Home Security

Hi Shirley, Thank you for the positive review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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Pam R.

So far I'm pleased wth the technology: phone app,ability to see camera activity updates, video-cameras features wth night vision & remote viewing

4 years ago

Reply from Brinks Home Security

Hi Pam, Thank you for the review! We’re happy to hear you’re enjoying your equipment. Please let us know if there’s any way we can further assist you.

Nov. 19th, 2019

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Verified Customer

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Jeremias Moreno Valley, CA

The best part is the ability to use it in the app or smartphone. It's easy to use. They are very responsive.

4 years ago

Reply from Brinks Home Security

Hi Jeremias, We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Thomas Manvel, TX

They've answered all my questions and took care of my problems so it works. It's easy to install and easy to maintain.

4 years ago

Reply from Brinks Home Security

Hi Thomas, Thank you for the review! Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Dennis Grant

Easy installation and activation. Customer service was excellent and monthly payment very reasonable.

5 years ago

Reply from Brinks Home Security

Hi Dennis, Thank you for the feedback! We’re happy to hear about your positive experience with our system. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Jerry

Working great so far. Adds security and relieves you of the anxiety of leaving your home unprotected

5 years ago

Reply from Brinks Home Security

Hi Jerry, Thank you for the positive review! We’re happy to hear our system helps you feel better about leaving your home. Please let us know if you need any further assistance.

Nov. 4th, 2019

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Verified Customer

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Mark

Works as advertised. I don't have any problems with it. They helped me implement the system. I'd recommend them.

5 years ago

Reply from Brinks Home Security

Hi Mark, We appreciate your feedback! Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Jesse New Orleans, LA

I was able to instal it myself. It's a good system. The only problem is sometimes the glue wears off on the sensors.

5 years ago

Reply from Brinks Home Security

Hi Jesse, We appreciate your feedback! To keep your equipment’s adhesive from wearing off, we recommend using double-sided tape. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Uriel Bakersfield, CA

They answer all my questions and helped me with the installation. It's easy and it can activate in my phone system.

5 years ago

Reply from Brinks Home Security

Hi Uriel, We appreciate your feedback. We’re happy to hear you are enjoying our system and that you’ve had a positive experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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James Bushkill, PA

I've had it a month and a half and everything is going well. Everything was on time. Their rate is the best.

5 years ago

Reply from Brinks Home Security

Hi James, Welcome to the Protect America family! We appreciate your feedback and are happy to hear about your positive experience. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Amy Muskogee, OK

It was easy to install and it all works properly. They were really nice and explained everything well.

5 years ago

Reply from Brinks Home Security

Hi Amy, We appreciate your positive feedback and are happy you are enjoying your new equipment and service. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Nhan Iowa City, IA

Easy access and you can control on your mobile phone. So far I'm happy with it and everything has went well.

5 years ago

Reply from Brinks Home Security

Hi Nhan, Thank you for the feedback. We’re happy to hear you are enjoying your system and its integration with your mobile phone. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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Karen Columbus, OH

It took me two weeks to get the camera. I needed to call my cable company to get the fire wall taken down. I thought that stuff would have been taken care of.

5 years ago

Reply from Brinks Home Security

Hi Karen, Thank you for reaching out to us. At Protect America we’re always looking for new ways to improve. To assist you with questions regarding your installation, please reply via “Private Message” with the name and address associated with the account. An Advance Care team member will reach out to you once we can verify you as a customer.

Oct. 22nd, 2019

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Verified Customer

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Sherelle Hunt Winterville, NC

The service is horrible both in the home and over the phone. They waste a lot of your time trying to troubleshoot every time I call them with same issue. My alarm system cannot be set to away when I leave because it will keep going off as if there is an emergency so my house is not protected! I am so displeased with this Protect America!

5 years ago

Reply from Brinks Home Security

Hi Sherelle,
Thank you for your feedback. We understand your frustration regarding troubleshooting the same issue. I was able to pull up your account and it looks like our Care team was able to warranty out your sensor. Please let us know if you need and further assist with your equipment.

Oct. 11th, 2019

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Verified Customer

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Eric Lucama, NC

Everything seems to be working great. The lady I spoke to was very informative and helped me throughout the process.

5 years ago

Reply from Brinks Home Security

Hello Eric,

We greatly appreciate your positive feedback. We are happy to hear you have had an awesome experience with one of our team members and that your system is working great. Please don’t hesitate to reach out if you need any further assistance.

Sep. 27th, 2019

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Verified Customer

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David Manheim, PA

When I've called all my questions have been answered. I find that some of the adheasive on the magnets or sensors fails occasionally.

5 years ago

Reply from Brinks Home Security

Hi David,
We appreciate your feedback and glad that our Care team has been able to answer all your questions. If you need further assistance with the adhesive for your equipment, we do have some other alternative adhesives available.

Sep. 30th, 2019

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Verified Customer

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Tony Monte Vista, CO

They were prompt and gave me what I needed. When I notice that the alarm goes off, they call, they don't hesitate.

5 years ago

Reply from Brinks Home Security

Hi there,

We appreciate your feedback. We are pleased that you have had a great experience with our Install and Care team. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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William

They should take into consideration that the doors don't always line up and they should give more sticky stuff.

5 years ago

Reply from Brinks Home Security

Hi William,
Thank you for your feedback in regards to the equipment. At Protect America we're always looking for new ways to improve. If you need any further assistance please feel free to reach out to us at any time.

Sep. 24th, 2019

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Verified Customer

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Ralph New Berlin, NY

One thing they could improve is the cameras. It is priced well and when I call, people answer my questions. Customer service is always available.

5 years ago

Reply from Brinks Home Security

Thank you, Ralph. How can we improve our cameras?

Aug. 13th, 2019

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Verified Customer

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Robin & Karen Corbin, KY

We liked the price of it and they got it all hooked up. Everything works alright and it is easy to operate.

5 years ago

Reply from Brinks Home Security

Hey Robin & Karen - Thank you for the positive feedback!

Aug. 12th, 2019

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Verified Customer

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Katie Herriman, UT

Customer service was really helpful and I liked that I could do it myself. It is good quality for a good price.

5 years ago

Reply from Brinks Home Security

Hey Katie - Thank you for your feedback!

Aug. 13th, 2019

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Verified Customer

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Gwen S.

So easy to set alarm. If I've forgotten to set, I can use my cell phone. Like the camera on my doorbell.

5 years ago

Reply from Brinks Home Security

Appreciate the kind words, Gwen!

Jun. 10th, 2019

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Verified Customer

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Linda Greenville, AL

They were very cordial and helpful. It's an excellent system. I wouldn't have anything else. It's easy to work.

5 years ago

Reply from Brinks Home Security

Thank you, Linda!

May. 31st, 2019

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Verified Customer

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Anonymous Warminster, PA

They walked me through the installation process and they were very patient and very thorough. The system works.

5 years ago

Reply from Brinks Home Security

Glad to hear that your system is working as planned!

May. 31st, 2019

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Verified Customer

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Anonymous

The first time I talked to a sales rep everything was smooth , the person was very respectful and show he cared after he got the sale he showed his true colors, also o was told it was a 30 day try out period but when I went to cancel they said the trail period was only 15 days

5 years ago

Reply from Brinks Home Security

Sorry to hear that your experience has been less than stellar. If you don't mind, we'd like to verify that you are a legitimate customer. If you could, please reply with your full name and the address associated with your account.

May. 14th, 2019

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Verified Customer

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Kimson Melbourne, FL

Protect America is very professional. They have a good product, it is good for the safety of the family.

5 years ago

Reply from Brinks Home Security

Hey Kimson, thank you for the kind words!

May. 9th, 2019

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Verified Customer

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Jessie

Setup was very easy. The reps were helpful and very nice. Weren't pushy to force you to buy additional products.

5 years ago

Reply from Brinks Home Security

Thanks, Jessie!

May. 9th, 2019

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Verified Customer

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Lori Jenkins

Everyone has been great! We've really enjoyed our service and just how nice and helpful everyone has been.

5 years ago

Reply from Brinks Home Security

You rock, Lori!

May. 9th, 2019

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Verified Customer

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Diana

Great service and always easy to reach. The customer service reps are always very patient and friendly

5 years ago

Reply from Brinks Home Security

Thank you, Diana!

May. 9th, 2019

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Verified Customer

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Veronica

Never had a problem with them... anytime the system went off they were quick to respond. That's why I love the service.

5 years ago

Reply from Brinks Home Security

Thank you, Veronica!

May. 9th, 2019

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Verified Customer

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Walter Chapman

They were very helpful through the install process and with recommending specific pieces of equipment.

5 years ago

Reply from Brinks Home Security

Thank you, Walter!

May. 9th, 2019

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Verified Customer

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Douglas Loy

Excellent service so far but my window sensors are down for some reason and I'm on vacation so can't really do anything about it

5 years ago

Reply from Brinks Home Security

Thank you, Douglas!

May. 9th, 2019

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Verified Customer

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Brian / Demarcus Knoxville, TN

The equipment is easy to use and easy to install. It makes me feel safe. I have already recommended it to some friends.

5 years ago

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Verified Customer

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Anonymous Monroe, LA

They walk you through step by step on how to put it in. They gave me details on how to operate it. They are right there when you need them.

5 years ago

Reply from Brinks Home Security

Thanks!

May. 7th, 2019

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Verified Customer

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Does it matter

They're persistent in getting and insulation but neglected in customers service say one thing and don't follow through with agreements however I do so once this agreement is up. I will not be signing up for an renewal!

5 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Charles

I think you should face a tech., in the area to put the system together. Your people just put it on the back burner. They said, read the directions for the house camera, the front door and the front door camera. I think that's Bs. You need to do better''

5 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Nicole Brown

It's great'' and I feel really safe in my home now that I had them for my security guard at all times

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Denise Houston, TX

When the alarm goes off, they call very quickly. I have a couple broken sensors that need replacing.

5 years ago

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