Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Brooke Marietta, OH

I was previously with ADT and switched it was easy, understandable, and the customer service representative Sam was very professional and helpful. I would recommend Brink security. It's easy to install wireless and covered more than I even asked for.

7 years ago

Reply from Brinks Home Security

Brooke, We truly appreciate the time take to leave us this great feedback. Please let us know if there is anything we can do to make your experience better as we look forward to protecting your for many years to come. -Jacob B

Oct. 31st, 2018

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DCH Hampton, VA

Jenny was great. We recently had to move due to a threat to my home. My old setup wasn’t effective. After speaking to Jenny my wife and I started to brainstorm with her and she kept giving us options that were affordable and EXACTLY what we were looking for. Now can’t wait to get it in and installed. Rush ship it please 😄

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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KELVIN D BERGSTEN Blacksburg, VA

The professional that helped made everything so easy. He offered a knowledgeable base to which we worked together. He was patient and encouraging through out. I never felt rushed. Fantastic experience. I am happy with my investment in home safety.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hugh Marron Annapolis, MD

i logged online to get information and immediately was in a chat session with a salesman - I obviously was interested in a security system and he took no time selling me on Protect America systems which sounded good at the time. After being pretty much bum rushed through a series of documents I had no time to read and signed - I had a security system that looked good but one that I knew virtually nothing about. I realized several days later that I had made a mistake and have since sent all the equipment back to negate the 3yr guaranteed payment contract for over $1500 I signd up for.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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David Kluth Charlotte, NC

Brinks took over Livewatch. We seem to have one issue after another since that takeover. Customer Service needs help! We can never just GET THROUGH.....we always have to wait for a call back which is usually hours. Once we get through, USUALLY that person is very kind and helpful. Our system now is constantly going off. ..and IN THE MIDDLE OF NIGHT....went off from 3am - 5 am. We contacted the ON CALL.....which for a company as big as Brinks, I would expect them to have 24/7 customer service. We out it in as URGENT bc we couldnt get our system to stop going off. I'm not sure what the term URGENT means because we didnt get a call until about 1130am, which with us working, we could not deal with it. Again this was URGENT. In the meantime, we cannot even USE OUR SYSTEM! TERRIBLE CUSTOMER SERVICE when it comes to CONTACT SOMEBODY quickly and convenient for us.

7 years ago

Reply from Brinks Home Security

David, Here at Brinks we never want our customer to have issues with there equipment. We are so sorry if we may have caused you in frustration. Our goal is to make this right by you accordingly. We have attempted to locate your account but however have been unable to, if you could please send us a direct message with your account information and we will be sure to reach out to you. -Jacob B

Jul. 24th, 2018

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Vincent Titara Largo, FL

Protect America is phenomenal. They are so friendly and helpful and the system was so easy to install. I’ve had mine for over a year now and I just absolutely love it. And might I add, the price point is beyond excellent for the amazing quality of service that they give you.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Wendy Huntington Beach, CA

Been a satisfied customer for many years. Today had a few question s regarding my service. Spoke with Destiny in customer service. She was extremely knowledgeable and helpful and I ended the call more satisfied than I was before.

7 years ago

Reply from Brinks Home Security

Wendy, Thank you so much for no only being a long time loyal customer of ours but also leaving us this great feedback to let us know how we are doing. I will be sure to let Destiny's supervisor know of her great work, Thank you again and have a great day. -Jacob B

Jul. 23rd, 2018

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Cheri L Paul Germantown, TN

We are purchasing a new home, transferring the security contract from the previous homeowners couldn’t have been easier! Everything was accomplished over the phone, Including email signing of documents! So easy, setting up auto pay was part of the process as well. Highly recommend.

7 years ago

Reply from Brinks Home Security

Cheri that is amazing to hear! I am overjoyed to see that you have had an easy and simple transfer of services. Welcome to the Brinks family and we look forward to providing you with the best in customer service in the future!

Jul. 6th, 2018

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Jennifer Baker Henderson, NV

Five Years Ago when I got the system we had moved into a brand new house. Salesman promised more equipment than what was given. As I had heard bad reviews of the competitors in the area, I went with MONI through a third party of CRS Services. Now 5 years later, my bill has increased from $55.00 to $65.00 with no explanation, and adding any additional equipment to my service costs an arm and a leg. You would think they would have a reward program or perks for long time customers. I'm at the end of my contract, and starting to shop for systems again. Looking for a great price with equipment that is comparable in the market place without gouging my wallet.

7 years ago

Reply from Brinks Home Security

Jennifer, We are deeply saddened to hear of you wanting to part ways with us under those circumstances. Here at Brinks, we value each and every one of our customers and we would love to opportunity to discuss this matter further. If you could please send me a direct message with your account information, I will be sure to reach out to you directly. –Jacob b

May. 31st, 2018

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Johnny B. Bay City, TX

Very courteous, knowledgeable, the price for what I got was amazing. I had a smoke alarm sound off, the monitoring was so quick, the response time was less than 5 seconds. They were calling me to. See if we werd alright. Very impressive. The installation was simple. I am happy I changed from ADT!!!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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M Lopez Aurora, CO

David in Philly was more than helpful getting us set up for a vacation setting. He was very kind and professional and very pleasant to speak with, This type of customer service is why I have Protect America... If you have to call in please ask for David...

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Miranda Kirbyville, TX

Very prompt in getting our system to us. Also while installing the tech was very patient and knowledgable with setting the system up. System is very easy to operate and my 7 year old granddaughter is the one who always wants to arm and disarm the system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jund Killeen, TX

Just recently called for prices so I could compare. The gentleman I spoke to was great. However I don't like the pressure they try to put on you to get their system. It's a 3 year commitment, when I told them I wanted to discuss with my husband as well as compare their system with other systems, I'm told that the only way to get the prices we discussed was to commit now during the 1st call. Hello??? It's like a threat. Not wanting people to make a good choice that suits there budget or to be able to compare what other companies offer. But to make a quick decision. If the company truly stood behind how great they were they wouldn't fear you shopping around before commiting to a 3 year commitment. If so choose this company and call back and I am not honored the prices we 1st discussed, I'll be back and re-rate this company and go with another company. If they do honor it, Ill come back and re-rate as well.

8 years ago

Reply from Brinks Home Security

Hi Jund,

Thanks for taking the time to leave us feedback on your experience. As part of our efforts to reward our new customers we do introduce time sensitive offers. Please feel free to direct message us and we can get you set up with the right security plan for you.

Thanks!

-Adam

Feb. 12th, 2018

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G Purpura Las Vegas, NV

I have had nothing but positive experiences using MONI Smart Security. Installation, equipment, and Customer service has been on point and exceeded our expectations. Not sure if the issues stated in other reviews was overall or regional, but the service received in Las Vegas has been stellar to date.

8 years ago

Reply from Brinks Home Security

G, Seeing how pleased our customers are means everything to us here at MONI. We thank you for sharing your satisfaction with us, and for being a valued customer of ours. - Theresa T.

Feb. 5th, 2018

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Daniel Witt Paris, TX

Thanks for letting me express the relief I have with the package that Protect America gave me. I am much less worried about my House when I leave town. Because I know that my place is well protected. I'm very happy with the service I have received.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Anonymous

Super easy to work with. Fast service. Rescheduled multiple times and they were very accommodating. I was intimidated when I opened the package because I would be installing myself but my guide did a great job explaining everything and it was easy, fast, and straightforward.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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CW3 Retired Mark Aucker Edgewood, NM

We have had the system in place only a few weeks but are very pleased with the assistance we have received to this point. There is no price that can be placed on peace of mind knowing we have another layer of protection for the family. Thank you Mom 9

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Pam New London, NH

I had just finished the email inquiry when the phone rang. The agent was courteous and provided me with good information. They followed up the next week and will check back next month. If they are as responsive to an alert as they are to an inquiry, no worries.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Jacksonville Beach, FL

I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Aaron is a born salesman. He made me an offer that I couldn't refuse. All the equipment arrived in a couple of days & the lovely lady who walked me through the set up has the patience of Job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Rob Hayes Airway Heights, WA'

They had High ratings from the review sites that I looked at.However after seeing the reviews for the mobile app this company was using, the number of recent and poor reviews was greater than the positive reviews by a large margin. This is why I decided not to use them at this time. However all other interactions with this company was extremely positive.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Ericka Thomas

I had quite a few issues with my system and gave Moni a quick call and they were able to help me and walk me through trouble shooting my system, so that I wouldn’t have to waste a day of vacation. I love my security system and the company too!

8 years ago

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Rob Zimmer Wausau, WI

I have been a customer for 1 year. Customer service people are excellent and very knowledgeable. They help you and then follow up in a day or so to assure that you do not have a continued issue. I had one alarm activation and notification was quick and thorough. The equipment is easy to use and robust. The Alarm.com app for the phone works great and the panel provides arming flexibility for a variety of needs. I would recommend this service and was surprised that it was not rated higher.

8 years ago

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Wendell George Portland, OR

We've been happy with their basic plan - sign, two doors covered, two rooms with motion detectors, one smoke detector, two keychain remotes and a control unit @$19.95 per mo., self installed with tech telephone help, one year agreement. We own the equipment, which was not all that expensive. They provided help with application paperwork for our local police department and have otherwise given us good customer service.

8 years ago

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Anonymous Las Vegas, NV

The service has been excellent. I really value the security and ability to watch my home when I am away. In comparison to the other systems Moni is most user friendly. I have not experienced any customer service calls or billing issues, so I can not review on those departments.

8 years ago

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DanDavidson Glendale, AZ

AWESOMELY affordable. Been around much longer than their DIY competitors. Sales and install are very knowledgeable. Well rated on several alarm company sites. Only downfall is you're tied into a 3yr contract and customer service can take 30min to answer the phone...being on hold. Which is why i request a call back and i don't lose my place in line.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Linda Taylor

I have been a customer of Moni since 1997. I called with a billing issue and spoke with an agent named Arnold. He was great. He was very cooperative, patient, knowledgeable and very helpful. I was pleased with the ease it was having this issue resolved. I couldn't have asked for a better agent than Arnold.

8 years ago

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Richard Quint Seattle, WA

So far so good, had the service @ 9 years now. The only problem I've had is on the rare occasion (three times, I think) that I've had to have them come out to fix something they've tried to tell me it was gonna be "a couple weeks" before they could get somebody out there. Sorry folks - this is a burglar alarm system. Burglars don't take time off! Should be NEXT DAY SERVICE - at the latest! Guess the salesman lied when he said they'd be out "immediately" for repairs. Had one tech that was a flake that seem to know what he was doing, but the next guy fixed his mistakes a few days later.

8 years ago

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Barbara Braun

I have had great customer service during the process of purchasing and having my home alarm system installed. Everyone involved was friendly, informative and competent. People came when promised and even cleaned up after themselves.

8 years ago

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Kathy W Knoxville, TN

Very happy with my alarm system. Anytime I called customer service they were always pleasant and able to assist me. I did have a couple of false alarms because I forgot to disarm and their response time was almost immediately. Highly Recommend.

8 years ago

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Amy

We recently had a MONI Security system installed in our home. The process was smooth. Our representative answered all our questions and put any of our worries at ease. We could not have been happier with the install. The service has been spot on so far. We've had a few instances where we forgot we had the system on and set off the alarm. Response was great. We are very pleased.

8 years ago

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Robert Hall

Excellent process, they were there when they said they would be. Installed the system, expertly installed, knowledgeable installer, walked us though how to use the system and how to get the best from its processing system. Could not be happier with Moni.

8 years ago

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William M McLean

The delivery was on time, customer service walked me through on testing after I installed the units which was very easy.The Chat service was great, they solved my problem with just texting back and forth, stepped me through the process of resetting the system to allow my information to be correct on my app on my phone. Great customer service.

8 years ago

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Adam “byte-your-bytes” Green Silverdale, WA

When I was shopping around for security systems I was drowning in a sea of so many competitors. when I called live watch sales they seemed more interested in finding a solution and making me feel comfortable then selling anything. That was a breath of fresh air in itself. What I didn't expect was my experience getting better. when I called to set up the unit, the operator really did a great job making sure I felt comfortable using the unit. it was hands down the best customer service experience I have maybe ever had. Thanks, LiveWatch for making me feel human.

8 years ago

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Brian Smith Lexington, KY

I can't say enough how professional and helpful the team at LiveWatch has been when I've needed to contact them! LiveWatch delivers a very reasonable and quality product that meets my satisfaction when it comes to the performance and monitoring of my home security system!

8 years ago

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Daniel Brooker Elmendorf, TX

The sale price for the equipment was really a good price already then they through in more products for free. The products and set up are awesome me and the family really like how everything works and we are very pleased with the customer service as well. The monthly monitoring price is outstanding

8 years ago

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Leo P

Responsive and low wait time if you need to call them, HOWEVER, because I have a cat, it triggered the motion sensor. they called me and let me know that the motion sensor was tripped so I had them call my local police dept. When I got home, the police haven't arrived yet (about 10 minutes after the call) so I decided to check the doors and windows and everything looks fine nothing out of place. Since the police haven't yet shown up there was no longer a need for them. I called the monitoring center so they could let the police know that they no longer needed to come out. The monitoring center, who calls the police dept. is UNABLE to call the police back to let them know that everything is Ok and that they don't need to come out here. This is a problem because when the Police come to an alarm and it's a false alarm like this was, they charge us $100 just to come out. I feel like the monitoring center since they can dispatch the police, should be able to call them back and ask them to cancel the call so we don't get charged for a false alarm.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Daniel Engel Washington, DC

Moni offers great customer service and a great product. I've been with them for several months now I've been contacted by both the installers and Moni themselves to make sure everything is working and if I had any questions or concerns. I would highly recommend this company because I feel like a customer and not just a number on a list.

8 years ago

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Kevin Ortiz

I’ve been with this company twice. Both of them have been alarm packages under contracts. The three-year contract length is a little extensive and very hard to get out of. The customer service is not up to par with the expectations of such a name recognize company. They are subsidizing work to smaller companies, and not knowing that their brand is being affected by poor customer service experience, that what you would expect from Brinks.

2 years ago

Reply from Brinks Home Security

Kevin Ortiz,- Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea

May. 26th, 2023

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Sarah Biondo Mesa, AZ

I’ve used Brinks Home security for many years and we have the thermostat system so the security system also allows us to control the thermostat from the app or the control pad on the wall, which is really convenient. We also have the doorbell security camera, exterior cameras and interior cameras, which we can view from our phones as well! I’ve had a good experience with all of our installs and I think the price is reasonable and we’re happy with our terms and conditions

4 years ago Edited May 16, 2022

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 10th, 2022

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George Page

Today they were very helpful and patience with me trying to navigate .my phone Got it on line and call rated forme outstanding

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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My Su

Dylan was very helpful and patient in guiding me through step by step instructions on how to connect the cameras to my new account.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, My. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Kathy Hagan

Was trying to cancel service because it was on my mother’s house and she’s now deceased but the rep wouldn’t listen and kept trying to sell me on transferring it to my house. When I finally relented and asked her to email me more information on the medical option and the offers she mentioned, she said she would but the only email I received was this review request. I want my services cancelled immediately and receive a confirmation.

6 months ago

Reply from Brinks Home Security

Hello Kathy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and we will reach out and contact info. Thank you. -Paul H.

Jul. 29th, 2025

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Alexander Lucard

Brinks has been terrible with actual technical support when things go wrong and have even damaged my house when trying to replace old equipment, but the customer service from the phone line today was terrific.

6 months ago

Reply from Brinks Home Security

Hello Alexander, thank you for your feedback regarding your recent experience. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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karen bostrom

Both representatives listened to my concerns and suggested best options to address and resolve them. I’m a longtime customer and happy to continue.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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barbara marsh-wetherell

Robert was well versed and very professional in the customer support offered. He answered all my questions, provided clear instructions and help.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Treasa Jeffcoat

All I want to do is cancel my service and was told I could not without buying out my contract at 80%. That would be close to $1,000.00. This is ridiculous. I would never refer anyone to this company. When I purchased my home is 2011, my contract was with Alarm.com. Then Brinks bought them out and I have had nothing but trouble since then. I will not be extending my contract. It appears my contract was extended last year without my knowledge. I never received anything until today via email.

6 months ago

Reply from Brinks Home Security

Hello Treasa, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address our cancellation policy with you. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Randy Carroll

Very expensive to upgrade old equipment, no good answers except long contract. One week told the system replaced and upgraded for free , next week, $300 for a new panel. Much cheaper to go with another company. I have used their service since 2018 but no customer loyalty.

6 months ago

Reply from Brinks Home Security

Hello Randy, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Fabrizio Di Noto

great job from the customer service. I'm very pleased to have no issues when trying to get in touch with one of the customer service agants at Brinks

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Fabrizio. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Rosemary Nice

Negative 5 if that was an option. I have not had one good experience with this company. Started with the lies your representative pitched to make a sale, then the install, the quality of the equipment, updating payment method, to simply getting a copy of a receipt. This is not at all a good company to have to monitor your security. This company has not done anything positive for me to feel I have someone who will be there if I ever needed their help.

6 months ago

Reply from Brinks Home Security

Hello Rosemary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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chuck crist

The technical support team at Brinks gave me the answers I needed & we're very helpful & friendly throughout the process.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chuck. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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