Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Thomas Santa Maria

I have problems with their phone app turning it on and off, but other than that it's okay. They solve your problems and get you answers quickly.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Laura Merrell Shepherdsville, KY

Protect America's equipment is easy to install, but it looks like it isn't very well made. Their monitoring system does not actually monitor. I've had two alarms go off, but have not had anyone from the company call and notify me. They are a cheaper company, but I would not recommend them to anyone.

6 years ago

Reply from Brinks Home Security

Hey Laura, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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Verified Customer

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Art Levine Southfield, MI

People that I know use Protect America, so I decided to use them for my home security. The equipment is easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Diane Kelly Katy, TX'

Great customer service I always have great results from the staff.They are always updating me on there products

6 years ago

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Verified Customer

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Helen Rose Cleveland, OH

Troublesome panel is forever going off with radio alerts, rep's not able to assist in time of crisis, charges to have some one come out to check equipment need I go on?

7 years ago

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Verified Customer

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Five ?? shop Havertown, PA

Quick response, systems work and the response time to contact me and police when alarm sounds is remarkable

7 years ago

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Verified Customer

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Anonymous Morrisville, VT

Simplicity of operation and, though we haven't needed them; I am confident that they will perform as stated.

7 years ago

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Verified Customer

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Austin client Austin, TX'

I haven't had any troubles with their system and when I needed to replace the battery, they talked me through it very easily.

7 years ago

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Verified Customer

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Wanda j Pine Bluff, AR

They are always helpful and when my alarm goes off, it does not take a lot of time for them to call. Good job

7 years ago

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Verified Customer

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Vera Ricketts Verona, WI

Whenever I needed to talk to them, they were extremely cooperative and helped me solve any problem I had. I think it's a good system.

7 years ago

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Verified Customer

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Margaret Hall Shreveport, LA

We got it it because the representative that came into my house was convincing. It's a good company and it works.

7 years ago

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Verified Customer

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PEPPER1265 Levittown, PA

They are very knowledgeable about their service and products. And always nice to talk to and very patient.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mary & Tom

They are easy to use, competitively priced and their staff is always helpful when I call for technically assistance.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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W. Dawkins Lewisville, TX

They are very knowledgeable and helpful and I trust them to provide me with quality service and support.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nadiya Los Altos, CA'

The equipment is good and their representatives have been very prompt. A few friends referred them to us, and it's been great all along.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Carolyn Carlisle, KY'

Thus far, it's been a satisfactory service. The only thing I don't like is that the speakers keep falling off. they're not as secure as I would like them to be.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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James Yucaipa, CA'

It's an up to date system that's very easy to use. Protect America has really valued my money with their service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ed Winchester, CA'

I'm happy with the service! they're pretty trustworthy people, and they've offered pretty good support. It's just a good system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jordan Milton, DE'

So far, it's been a really good product. Plus, their representatives have always been able to solve my problems in a quickly manner.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rory Safford, AZ'

They have a really good customer support, and overall, the system has been pretty adequate. they've also been great about calling me whenever the alarm goes off.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Thomas Port St Lucie, FL

The system has been really good, and I believe the service has been worth my money's value. Plus, their customer support has been excellent.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kathleen Concrete, WA

they've been very helpful representatives, and the systems have been very good as well. I would recommend them anytime!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott

Very helpful with questions. Friendly,respond quickly when alarm goes off. Even if false alarm. Quick response by phone to check on your status.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robertrei@yahoo.com

Customer service, and customer care, along with you when you call you get a person on an automated system

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Zatanna Hyattsville, MD

Price is good. Service they provide is good, had a problem with customer service rep who promised something and didnt deliver though.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Wesley Williamson Jr. Burlingame, CA

Whenever I perform a test the technicians are always professional and I like the security of Protect America

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Patricia Thomas Decatur, GA

I installed my own wireless equipment, so that was quite easy. So far, it's been a good equipment. Plus, customer support has been supportive so far.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Christopher Mobley Hillside, NJ

We've had some good experiences and some bad experiences with their customer support. It's an inexpensive service, and the system has worked just fine!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Marcella Newvahner Jackson, OH

It was easy to install, and the equipment works just fine. I've had to call their customer service, and they've also been good.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Victoria Caldwell Chicago, IL

Everything works fine, without a problem! The representatives are very helpful and friendly, and it's all just been a positive experience.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Fred Murphy Monument Beach, MA

We've been having some problems with the system, but we'll get back to them about that. Overall, their representatives have been fine.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Verlander Willingboro, NJ

They do what I ask them to do, and I haven't had a problem with their equipment. They've just offered a very positive experience.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Savitri Robertson Houston, TX

I haven't had a problem with their customer service, but I did have to wait a while once to get somebody on the line. Besides that, everything has been fine.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Juan Velazquez Plainfield, NJ

The equipment is fine, but the installation process was a little time consuming. Lately, it's taken a little longer to get a hold of one of their representatives.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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D.B. Richmond, KY

So far, the equipment has been satisfactory. I don't have any complaints about it. They walked me through the entire set up, so the overall service has been good.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Dennis Wellman Verdunville, WV

The price was the initial reason I chose Protect America, and it's been a pretty good service. The equipment was worked well, haven't had a problem with that.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Brenda Baker Adkins, TX

The system was simple and easy to install, and their customer support has been fast, consistent and caring.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Johnson Lexington, AL

We're very well pleased with the product. It was easy to install, and their representatives have been very good.

7 years ago

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Verified Customer

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Gayle Farley Sugar Land, TX

To my view, customer service has always been very good and courteous. Plus, the equipment has been very accurate.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jennie Mekdara Temple City, CA

Setting up the system went without a hassle, and the representatives are very good at supporting the client, and solving their issues.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lillie Byrdsell Lithonia, GA

Their system is good, it does the job. I do have to say, however, that it's an own installation process, so I had to get somebody to help me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Cartwright Buckhannon, WV

Everything has been fine, and there haven't been any problems with the equipment so far. It's been a very pleasant experience.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kathy Szablewski Buffalo, NY

Although we've never had to use it, the equipment has been okay. It came in the mail and we set up everything ourselves.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Link Palm Beach Gardens, FL

It's a wireless system, so I installed it myself. Their equipment has been pretty good, and everything with them has been positive so far.

7 years ago

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Verified Customer

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Michael Cofield Rotonda West, FL

There's not really much to say; they're doing a good job! Now, I can sleep without worrying about a possible break in.

7 years ago

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Verified Customer

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Cornell Lindsey Durham, NC

Protect America works. their customer service is excellent and their equipment is great. I chose them for their price.

7 years ago

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Verified Customer

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Melissa Hill Zebulon, NC

It was easy to install, and it's worked out pretty well so far. It's definitely been a very positive experience.

7 years ago

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Verified Customer

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Vuthy Khong Bellflower, CA

They're good! They always call us back if we have any issues, and besides that, we haven't had any problems with them.

7 years ago

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Verified Customer

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Kala Thakkar Schaumburg, IL

They are so prompt and call back immediately. They have a good customer service with them. We haven't had any problems.

7 years ago

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Verified Customer

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Margaret Poole Ferriday, LA

We've been very satisfied with it so far. We haven't had a problem, and their people have been very good anytime I've needed them.

7 years ago

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