Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Mirna Houston, TX

The customer service was very knowledgeable of their services. I would like the system to be a little more tech savvy.

6 years ago

Reply from Brinks Home Security

Hello Mirna - Thank you for the positive remarks. If I may inquire, how could we improve our system so that it is more "tech savvy"? Would greatly appreciate any and all feedback on the matter. Thank you again for the kind words.

Mar. 26th, 2019

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Verified Customer

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Natalia Omaha, NE

Their representative had good communication with me. The control panel is good and easy to use. Setting up the system too long.

6 years ago

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Verified Customer

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Cynthia Fletcher Cary, NC

Very professional, great customer service. Great staff to hook up equipment, fair monthly price, would recommend

6 years ago

Reply from Brinks Home Security

Thank you, Cynthia!

Apr. 8th, 2019

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Verified Customer

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Karol Constantine, MI

I set my alarm the other day but forgot to put in my disarm code and the police showed up in 11 minutes. It's a very accurate product.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lora Chocowinity, NC

The pieces above the door keep falling down and the cameras weren't working with my internet. The price is pretty reasonable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Debbie Lincoln, NE

The devices were very easy to install, and is easy to use. Their monthly prices are very competitive.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Ashley Rochester, NY

They are very responsive. Everyone at Protect America is attentive to my needs. I like the ease of use, and the quick self installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tania Ft. Pierce, FL

Not all of the sensors worked when I got the device in the mail. Customer service seems very available. You don't have to wait long to reach someone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nataya Menomonie, WI

The person I talked to was very helpful and really nice. Everything worked out really well and it makes me feel safer.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Juliana Lexington, KY

It was easy to set up and the set up phone call customer service provider was incredibly patient and helpful.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jennifer D

Great response time to a false alarm. Customer service was very thorough in the set up process as well.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Good customer service and fast response. Every time my alarm goes off someone calls my phone or husband right away

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Silver

Honestly it's pointless. You are supposed to do a monthly check, they don't contact you to see if you are ready. Three year contract is because they know you'd go somewhere else.

7 years ago

Reply from Brinks Home Security

Hey Silver, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking for ways to improve our service through valuable customer insight. Thank you and if you’d like, feel free to send us a DM us if you need any assistance with anything.

Jan. 11th, 2019

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Verified Customer

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Ed Santa Fe, NM

It is affordable. I don't see anything exceptional about it. They could have better follow up. They were great with the sales, they were great for follow up on install.

7 years ago

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Verified Customer

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Emilie Plattsburg, MO

They are prompt with their response. The best part is I can act from my phone and I don't have to call.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Tom Skiatook, OK

They were patient enough to help me get it all set up. It's easy to hook up. I feel secure. I'd recommend them.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathy Indianapolis, IN

A friend referred me to them. It was easy to install and so far it's durable. They tried to give me a better price.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Chelsea Dayton, OH

Everything works pretty good. I like the app. I haven't been using customer service too much, but when I do it's good.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Tim Ranchester, WY

I found them in a phone book. I feel safer. They've been really helpful. The equipment is a little difficult.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Melanie Nashville, TN

They're really helpful and everything works right. The best thing is you can use your cellphone in it.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vance Victorville, CA

They are a good company and they have good service. Something that could improve is letting customers know about the contract.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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George Garneau

Reliability, convenience, fair price, are the things that stand out with my experience with Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Auzenne San Antonio, TX

For one it'''s a self installed system and they want to charge you as if they are a full service company. Secondly you have to apply for and pay for your own alarm permit. Lastly, if you want to cancel your service you have to pay whatever your remaining balance is for the duration of your contract.

7 years ago

Reply from Brinks Home Security

Hey Karen, thank you for taking the time to leave us feedback on your experience. While we are a self- install security company, all of our equipment is preconfigured by our security experts to match your unique specifications. It comes ready to use right out of the box, so installing is generally only a matter of affixing it in place. If you’d like, please feel free to DM us with some additional details so that we may assist you with this. Thanks and please let us know if you have any other questions!

Dec. 5th, 2018

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Verified Customer

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Tammy Carter Vinton, VA

If you log into the camera it stops recording. Therefore I didn't get the footage of someone breaking into my garage. Also, the equipment will just stop working requiring me to call in to get them to reset it.

7 years ago

Reply from Brinks Home Security

Hey Tammy, we appreciate you taking the time to leave us feedback on your experience. At Protect America we want to resolve any issues our customers might be having with their equipment. If you’d like, could you DM us with some additional details so that we can get you some help with these issues? Thanks and please let us know if you have any questions or additional concerns!

Nov. 29th, 2018

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Verified Customer

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Wesley Argenta, IL

I was drawn towards Protect America because of the price that was offered. The device was easy to install.

7 years ago

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Verified Customer

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Rosamonda Longview, TX

Customer service is always available to stop any problems that I have and walk me through the service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Matthew Milton, FL

Everything is done over the phone which could be a little difficult. It would be nice to have it done in person. Customer service is friendly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jill Hollidaysburg, PA

I like that the system is wireless. Whenever we have problems, we are able to call and right away get an answer.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Glenn Fort Myers, FL

The equipment is easy to install and maintain. Customer service is responsive and available to resolve any concerns.

7 years ago

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Verified Customer

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Aaron Lake Charles, LA

I like how there are smartphone options available with the service. We have had some problems with the door sensors lifetime.

7 years ago

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Verified Customer

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Jason Chicago, IL

It takes a long time to get through to the customer service rep when you call in. The equipment is pretty good. I have no issues.

7 years ago

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Verified Customer

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Joyce Menifee, CA

We thought it was a good deal but it turns out it was sold to us by a bogus salesman that wasn't actually a representative of your company. I never got a phone call back when I had an issue with it. I've had several issues and nobody has come out to take care of it.

7 years ago

Reply from Brinks Home Security

Hey Joyce, we’re sorry to hear about this!! We always recommend calling the official company to check if they are official representatives before signing with door-to-door salesmen. Could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions.

Nov. 26th, 2018

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Verified Customer

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Jim Bowling Somerville, OH

They are very helpful when you have a problem.Techs on phone can tell you all about system and explain how it works

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Milwaukee, WI

They ship the equipment to you and tell you how to install it and then once you get everything install they go through it on the panel. It was easy.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Connie Greensboro, NC

Whenever I call with an issue or question, they are responsive and friendly. It would be nice if they had a shorter contract though.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karilyn Deltona, FL

First was drawn to Protect America because of the price. The company has never gone above and beyond with their service.

7 years ago

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Verified Customer

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Gail / Veith Denver, CO

I like how I am able to look into my house whenever I want. I have had some problems with the camera and customer service.

7 years ago

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Verified Customer

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Kay Tavares, FL

Customer service is responsive and helpful. They are always willing to answer questions when I had them.

7 years ago

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Verified Customer

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Amy

Protect America has the best service. They have always answered my questions. It was simple, and easy to install.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cynthia Park City, UT

It was an easy set up. It had very clear instructions. The service is easy to use, and has reliable technology.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Justin San Marcos, TX

Anything that I needed in the past has always been taken care of. Some of the other equipment quality is cheaper.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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ONeil Torres Orlando, FL

Installation was simple, they were very helpful when I ran into any problems, and pricing was upfront. No hidden costs.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cassandra

When someone unexpectedly entered my home and set off the alarm the police were not notified. Luckily, it was the apartment maintenance staff.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Columbus, OH

Had to install the system myself. Being an electrician this was not a problem. Some may have difficulty in doing this installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kim Larsen Las Vegas, NV

my place got broken into, my backdoor was destroyed . The security company came to check it out and left a message on my front door stating they had checked the perimeter of the building and saw no disturbance.

7 years ago

Reply from Brinks Home Security

Hey Kim, we’re sorry to hear about your break-in. At Protect America, keeping our customers’ homes secure is certainly our priority. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Mike

They are very through and helpful. They helped me complete the installation in a short time. I was very pleased.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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SK Yellville, AR

Most reliable and robust system. I've had several systems. Great communication via AT&T cell service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kim K

Reasonable price for good security. The set up was relatively easy and the price for the sensors and panel was not bad.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Lancaster, TX

Charging for replacement things when it is not your fault. I do not like how the main unit plugs into the wall instead of being installed into the wall.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about your replacement issues. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Juan Jose Meave Elsa, TX

Compare to my other provider, good price, great courtesy, no problems receiving equipment and installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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