Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Reggie Soto

I had excellent service & attention by my representative SUZETTE! I explained my concern & she was able to resolve it in a timely manner.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Reggie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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VICKY J MILNER

Very helpful and patient with me. Took her time to make sure I understood what information she needed and what i needed done.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vicky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Chad Yager

It's rare that I have a question or issue with our alarm panel. When I do it's usually user error!!!! Brinks always resolves/ answers quickly!!!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chad. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Donna Collins

The representative was very polite and explained my options. She found a really good deal for me to upgrade my old system.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Linda Smith

only had alarm less than two months when two rooms were bypassed. had to call on two separate occasions to have my alarm restored

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Nannette Smith

I like the ease of using the Brinks Home Security. It is easy to set the alarm and turn it off. The door sensors work well.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nannette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cindy Fescoe

Our family has had nothing but problems with service and equipment since day one and when we would try to cancel, we were always threatened with the remaining balance of the contract we didn’t know we were under instead of trying to help and be sympathetic to the frustration we were feeling. It was like that every time we called. The only time I had a pleasant experience with any customer service representative was when I finally was able to cancel the service. That is so sad and I couldn’t be happier that we broke free from this Brinks nightmare.

7 months ago

Reply from Brinks Home Security

Hello Cindy, thank you for your feedback regarding your experience. We are ad to hear you have cancelled due to If you need any help with your account, please let us know. For additional assistance, please feel free to email us at socialmedia@brinkshome.com. Thank you. -Paul H.

Jul. 18th, 2025

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Cynthia G

The tech agent, Brian, was extremely helpful, answered all of my questions, and reassured me that my issue will be resolved promptly.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Diane Jasinski

Ray was the man that I spoke with and he was incredibly helpful and professional. He resolved my issues to my complete satisfaction.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Nate Igielinski

Too expensive per month and after they took over our 5-year contract with another company Brinks has only increased the cost and did not honor the original 5-year contact per month cost. Unless Brinks can give me a reason to stay, I will drop Brinks after our 5-year contact is complete.

5 years ago

Reply from Brinks Home Security

Nate, thank you for leaving us this honest feedback. At Brinks Home Security we care about your satisfaction and we want to make sure that you get the best deals. I was not able to locate your account. we will gladly appreciate it if you can send us en email to Socialmedia@brinkshome.com with your account information. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Rodriguez Denver, CO

I feel really secure at night. Some of my sensors are falling off and I'm still waiting to hear back from customer service on something.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to assist you with your sensors. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance once we verify your customer information.

May. 6th, 2020

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Verified Customer

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Lamb

I went with Protect America because they seemed to be reiable, their pricing was okay, and they had good ratings. Easy to install and easy to use.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Collins Hesperia, CA

Everybody was very nice, their professional service was quick. I like their security features, but I would like more decals and more stickers.

5 years ago

Reply from Brinks Home Security

Hi Collins, Thank you for the review! To better assist you with getting a hold of more decals and stickers, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Shomilak Caldwell, NJ

It's easy to install and easy to use. But they should offer installation of the camera by their own technician.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Rezabala Hubert, NC

I've been able to get all the answerst that I need every time I call the reps. It's simple to operate.

5 years ago

Reply from Brinks Home Security

Hi Rezabala, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Angelchik Mooresville, NC

Good start-up cost. Equipment works well and it's easy to install. They answer questions quickly and they're very thorough.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Veronica Taylor

Very friendly and responsible sales and customer service. Easy to install,awesome equipment, excellent price.

5 years ago

Reply from Brinks Home Security

Hi Veronica, We’re happy to hear about your positive experience. Please reach back out if you have any questions about your system.

Apr. 8th, 2020

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Verified Customer

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Jeremy

The security system works really and it also looks really nice! Also got all the equipment for free. Great company!

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Jack

New to system. So far so good. Equipment was easy to install. Set up technician waqs pleasant, knowledeable and efficient

5 years ago

Reply from Brinks Home Security

Hi Jack, Thank you for the review. We’re happy to hear the equipment was easy for you to install. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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anonymous Berlin Center, OH

They did a very good job on explaining. It's very easy to set up and it does work well. I haven't had any problems with it.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Felicia S

Great affordable system. Love that each door and window monitored is named according to the location.Gives me peace

5 years ago

Reply from Brinks Home Security

Hi Felicia, We're happy to hear about your positive experience. Please let us know if we can help answer any other questions regarding your system.

Mar. 16th, 2020

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Verified Customer

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Anonymous Show Low, AZ

They did a very good job of explain and getting the stuff here promptly. Knowing the home is protested when we go away is the best thing.

5 years ago

Reply from Brinks Home Security

Hi there, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Jerome Indianapolis, IN

I like the deal they were giving. Everything works its part, I like the distances from the windows and doors.

5 years ago

Reply from Brinks Home Security

Hi Jerome, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 10th, 2020

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Verified Customer

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Stevie Pembroke, GA

It's quick and easy to install. I am having problems with the smoke fire alarm and they could have better customer service.

5 years ago

Reply from Brinks Home Security

Hi Stevie, Thank you for the review. To answer any questions you might have about your smoke alarm, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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John Sun City Center, FL

I didn't receive everything I was promised and I don't think I'm happy with it. Not all the equipment is working properly and I didn't get all of it I was supposed to get.

5 years ago

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Verified Customer

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Alfredo Souza Fort Worth, TX

Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Alfredo, We appreciate your feedback. To improve your experience as a customer, we’ll be happy to set up a callback with one of our Installation experts. Please reply via “Private Response” with the name and address associated with the account. A member of the Installation team will reach out to you once we verify you as a customer.

Feb. 25th, 2020

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Verified Customer

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Alberto Lopez

Great customer service and great value. They are willing to work with you and customize their monthly cost.

6 years ago

Reply from Brinks Home Security

Hi Alberto, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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David Schmidt

Professional, Transparent, Effective, Knowledgeable, Helpful, Friendly, Fun, Accessible, Excellent Value

6 years ago

Reply from Brinks Home Security

Hi David, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Julius Mount Laurel, NJ

People seem knowledgeable about the system and are able to answer questions pretty quickly. Price and installation are good too.

6 years ago

Reply from Brinks Home Security

Hi Julius, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Toby Hedgesville, WV

Really satisfied, customer service is always available and quick to respond. For the most part everything is good.

6 years ago

Reply from Brinks Home Security

Hi Toby, Thanks for the positive review! We’re happy to hear our Care team was able to provide you with assistance. Please let us know if we can help answer any other questions.

Feb. 3rd, 2020

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Verified Customer

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Richard Glen Carbon, IL

The best thing is their responsiveness. The control panel seems superior to the other companies' that I spoke with.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Kirk Burlington, WI

Everything works fine and we've never been broken into. They've been on top of things and taken care of problems.

6 years ago

Reply from Brinks Home Security

Hi Kirk, Thank you for the review. We appreciate your positive feedback. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Elizabeth lawson

Horrible.getting thru to speak to the tech support is almost I'm possible right away when I called right before trial was over they gave me run around nd didn't call as said someone is able to bypass system nd they can't figure it out I hate this company it's the worst 1st expierience with home alarm EVER

6 years ago

Reply from Brinks Home Security

Hi Elizabeth, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Johnnie Braithwaite

Don't keep your word about the contract and no follow up on what is or was said I referred a person and was supposed to get another key forb but that hasn't happened

6 years ago

Reply from Brinks Home Security

Hi Johnnie, Thank you for the feedback. To better assist you with your referral, please send us a “Private Response” with the name and address associated with the account. A member of the Accounts team will reach out to you once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Larry Pettaway

The system is pretty straight forward, most modern security companies are using the same system. It is just a matter of who is the cheapest each month.

6 years ago

Reply from Brinks Home Security

Hi Larry, Thanks for reaching out. Please let us know if we can provide you with any further assistance.

Jan. 16th, 2020

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Verified Customer

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Sydelle Cedar Hill, TX

Went with the for the price. They company is really knowledgeable and helpful. Equipment is average' nothing stellar, but it works.

6 years ago

Reply from Brinks Home Security

Hi Sydelle, Thank you for the review. We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Mickey South Bend, IN

The gentleman that I talked to protect America was very, very good at explaining exactly what was going on and what would be included and how much i

6 years ago

Reply from Brinks Home Security

Hi Mickey, Thank you for the review. We’re happy to hear our team was able to help with your system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Kathy O'Fallon, MO

Everything went well except the doorbell camera. I was not asked what type of doorbell we have and now need to buy an adapter for it to work.

6 years ago

Reply from Brinks Home Security

Hi Kathy, Thank you for the review. In regards to your front doorbell, please reply via “Private Response” with the name and address associated with the account. A member of our team will reach out to you with assistance once we verify you as a customer.

Dec. 16th, 2019

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Verified Customer

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Annie Malloy

I like the system, they are very helpful and i had Protect America since 1999 they are one of the best.

6 years ago

Reply from Brinks Home Security

Hi Annie, Thank you for the positive review! We’re happy to hear you’ve been a part of Protect America's family since 1999. Please let us know if we can provide you with further assistance.

Dec. 10th, 2019

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Verified Customer

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Norman Terre Haute, IN

Top notch stuff. They follow through on stuff and are always willing to address issues. They're always corresponding.

6 years ago

Reply from Brinks Home Security

Hi Norman, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Ava TaCheenie Laveen, AZ

Set up took 2.5 hours. Wall sensor has fallen off several time. Currently sits on the counter. Can't get the away alarm to work unless we bypass the front door. No home service to fix issues.

6 years ago

Reply from Brinks Home Security

Hi Ava, Thank you for reaching out. We have a solution for your equipment. In hotter climates, we recommend using silicone glue as an adhesive for your wall sensors. In regards to your system, we can set up a test to make sure everything is working properly. If you can, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Verified Customer

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Shirley Johnson

They are very good at helping you with your device and installed it and can answer any questions you can might have.

6 years ago

Reply from Brinks Home Security

Hi Shirley, Thank you for the positive review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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Pam R.

So far I'm pleased wth the technology: phone app,ability to see camera activity updates, video-cameras features wth night vision & remote viewing

6 years ago

Reply from Brinks Home Security

Hi Pam, Thank you for the review! We’re happy to hear you’re enjoying your equipment. Please let us know if there’s any way we can further assist you.

Nov. 19th, 2019

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Verified Customer

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Jeremias Moreno Valley, CA

The best part is the ability to use it in the app or smartphone. It's easy to use. They are very responsive.

6 years ago

Reply from Brinks Home Security

Hi Jeremias, We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Thomas Manvel, TX

They've answered all my questions and took care of my problems so it works. It's easy to install and easy to maintain.

6 years ago

Reply from Brinks Home Security

Hi Thomas, Thank you for the review! Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Dennis Grant

Easy installation and activation. Customer service was excellent and monthly payment very reasonable.

6 years ago

Reply from Brinks Home Security

Hi Dennis, Thank you for the feedback! We’re happy to hear about your positive experience with our system. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Jerry

Working great so far. Adds security and relieves you of the anxiety of leaving your home unprotected

6 years ago

Reply from Brinks Home Security

Hi Jerry, Thank you for the positive review! We’re happy to hear our system helps you feel better about leaving your home. Please let us know if you need any further assistance.

Nov. 4th, 2019

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Verified Customer

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Mark

Works as advertised. I don't have any problems with it. They helped me implement the system. I'd recommend them.

6 years ago

Reply from Brinks Home Security

Hi Mark, We appreciate your feedback! Please let us know if you need any further assistance.

Oct. 28th, 2019

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Verified Customer

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Jesse New Orleans, LA

I was able to instal it myself. It's a good system. The only problem is sometimes the glue wears off on the sensors.

6 years ago

Reply from Brinks Home Security

Hi Jesse, We appreciate your feedback! To keep your equipment’s adhesive from wearing off, we recommend using double-sided tape. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Uriel Bakersfield, CA

They answer all my questions and helped me with the installation. It's easy and it can activate in my phone system.

6 years ago

Reply from Brinks Home Security

Hi Uriel, We appreciate your feedback. We’re happy to hear you are enjoying our system and that you’ve had a positive experience with our Care team. Please let us know if you need any further assistance.

Oct. 28th, 2019

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