Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Adam “byte-your-bytes” Green Silverdale, WA

When I was shopping around for security systems I was drowning in a sea of so many competitors. when I called live watch sales they seemed more interested in finding a solution and making me feel comfortable then selling anything. That was a breath of fresh air in itself. What I didn't expect was my experience getting better. when I called to set up the unit, the operator really did a great job making sure I felt comfortable using the unit. it was hands down the best customer service experience I have maybe ever had. Thanks, LiveWatch for making me feel human.

8 years ago

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Brian Smith Lexington, KY

I can't say enough how professional and helpful the team at LiveWatch has been when I've needed to contact them! LiveWatch delivers a very reasonable and quality product that meets my satisfaction when it comes to the performance and monitoring of my home security system!

8 years ago

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Daniel Brooker Elmendorf, TX

The sale price for the equipment was really a good price already then they through in more products for free. The products and set up are awesome me and the family really like how everything works and we are very pleased with the customer service as well. The monthly monitoring price is outstanding

8 years ago

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Leo P

Responsive and low wait time if you need to call them, HOWEVER, because I have a cat, it triggered the motion sensor. they called me and let me know that the motion sensor was tripped so I had them call my local police dept. When I got home, the police haven't arrived yet (about 10 minutes after the call) so I decided to check the doors and windows and everything looks fine nothing out of place. Since the police haven't yet shown up there was no longer a need for them. I called the monitoring center so they could let the police know that they no longer needed to come out. The monitoring center, who calls the police dept. is UNABLE to call the police back to let them know that everything is Ok and that they don't need to come out here. This is a problem because when the Police come to an alarm and it's a false alarm like this was, they charge us $100 just to come out. I feel like the monitoring center since they can dispatch the police, should be able to call them back and ask them to cancel the call so we don't get charged for a false alarm.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Daniel Engel Washington, DC

Moni offers great customer service and a great product. I've been with them for several months now I've been contacted by both the installers and Moni themselves to make sure everything is working and if I had any questions or concerns. I would highly recommend this company because I feel like a customer and not just a number on a list.

8 years ago

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Kevin Ortiz

I’ve been with this company twice. Both of them have been alarm packages under contracts. The three-year contract length is a little extensive and very hard to get out of. The customer service is not up to par with the expectations of such a name recognize company. They are subsidizing work to smaller companies, and not knowing that their brand is being affected by poor customer service experience, that what you would expect from Brinks.

2 years ago

Reply from Brinks Home Security

Kevin Ortiz,- Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea

May. 26th, 2023

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Sarah Biondo Mesa, AZ

I’ve used Brinks Home security for many years and we have the thermostat system so the security system also allows us to control the thermostat from the app or the control pad on the wall, which is really convenient. We also have the doorbell security camera, exterior cameras and interior cameras, which we can view from our phones as well! I’ve had a good experience with all of our installs and I think the price is reasonable and we’re happy with our terms and conditions

3 years ago Edited May 16, 2022

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 10th, 2022

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Janet Gordon

The agent was extremely knowledgeable and helpful. I learned a lot about the system and what needs to be done. A+

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Janet. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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UK

The representative was excellent, and the wait time ti speak with a representative was less than a minute,

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, UK. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jade Michalak

I like the monitoring from Brinks & always had friendly customer service even when trying to cancel my services.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jade. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Henry Dixon

Everything was great got all the answers I need and the customer service rep was on time with all the answers I had

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Henry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Brenda Carty

My questions were answered patiently and I was coached through the changes I wanted to make with my system.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brenda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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kim weiss

We have been trying to cancel our service since May. Apparently, they can’t get a tech to come out and disconnect the cameras which are on our roof- we are a car dealer. The cameras don’t even work but yet they continue to bill is monthly. I called repeatedly and they tell me someone will call me back. I am still waiting for my callback.

4 months ago

Reply from Brinks Home Security

Hello Kim, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Virginia Newberry

It’s a good system with ability to control most of it from an app on your phone It’s a bit overpriced It’s very costly to unsubscribe

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Virginia. We are pleased to hear about your positive experience with our service. We know we aren't the cheapest around, but make up in having the fastest response time in the industry. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Marlyn Gaines

I dislike that my issue had been going on since May 25, four different technicians, finally bringing the right replacement part, and finally today after speaking with Erica, everything works as it should. Thank you Erica

4 months ago

Reply from Brinks Home Security

Hello Marylin, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any additional cocnerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Rebecca McClung

The representatives did not explain everything as they should have. We were told our bill would only be $46.99 no more for 60 months then I get my bill and we are being charged $50.67 a month.

4 months ago

Reply from Brinks Home Security

Hello Rebecca, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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DDL

Technical service from Maria was excellent. She walked me through the steps to clear tampering issue.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Burns

Had a problem with a power outage, they reset it and fix my problems fast and courteous and professional

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Joy Jones

I have no complaints with this company other than them not canceling my service 3 years ago when I requested it. Bri is bought out or took over from my previous company and I cancelled the service, only they continued to charge me and blamed me for a missing document I knew nothing about.

4 months ago

Reply from Brinks Home Security

Hello Joy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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pamela polak

Very kind professional lady. She demonstrated patience,kindness and genuine concern for my issues with my cameras.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Pamela. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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yoda3580

Your customer service rep, Maurice, was exceptional. He is the reason I'm staying with Brinks. He is definitely an asset to the company.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Yoda3580. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Anita

I liked that they responded with attentiveness in text but their emails provided incorrect information and lacked necessary details.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. We appreciate your feedback about the emails. If there is anything we can help with, please reach out at socialmedia@brinkshome.com.

Jul. 17th, 2025

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Eddie Williams

Outstanding customer service! Johnathan did a superb job offering me the best outdoor camera package available.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eddie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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leanne barilla

I like the fact that the representative was knowledgeable, even though it was not a problem, but an iPhone problem

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Leanne. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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K Beaman

No contact from company. Was switched from another service without realizing that’s what was happening. He said he was from previous provider and just upgrading my system.

4 months ago

Reply from Brinks Home Security

Hello K, thank you for your feedback regarding your experience. Rest assured, we’d like to help address any remaining concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 17th, 2025

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Melissa Sewall

8 phone calls to cancel this service. No one was willing to help us out. Dad has dementia and couldn’t remember password. The ONLY customeservice rep that DIDNT hang up on us was the most patient, polite and went well beyond ANYONE else in the department did. Raylin was wonderful and you need more people like her!!!

4 months ago

Reply from Brinks Home Security

Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.

Jul. 18th, 2025

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Maria Achaval

Tanya was amazing! Very knowledgeable of her job and has very good people skills and awesome customer service!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Maria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Ken Matthews

The representative was extremely helpful and knowledgeable about the issue I called for assistance with.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ken. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Verified Customer

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Nate Igielinski

Too expensive per month and after they took over our 5-year contract with another company Brinks has only increased the cost and did not honor the original 5-year contact per month cost. Unless Brinks can give me a reason to stay, I will drop Brinks after our 5-year contact is complete.

5 years ago

Reply from Brinks Home Security

Nate, thank you for leaving us this honest feedback. At Brinks Home Security we care about your satisfaction and we want to make sure that you get the best deals. I was not able to locate your account. we will gladly appreciate it if you can send us en email to Socialmedia@brinkshome.com with your account information. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Rodriguez Denver, CO

I feel really secure at night. Some of my sensors are falling off and I'm still waiting to hear back from customer service on something.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to assist you with your sensors. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you with assistance once we verify your customer information.

May. 6th, 2020

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Verified Customer

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Lamb

I went with Protect America because they seemed to be reiable, their pricing was okay, and they had good ratings. Easy to install and easy to use.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Collins Hesperia, CA

Everybody was very nice, their professional service was quick. I like their security features, but I would like more decals and more stickers.

5 years ago

Reply from Brinks Home Security

Hi Collins, Thank you for the review! To better assist you with getting a hold of more decals and stickers, please send us a “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Shomilak Caldwell, NJ

It's easy to install and easy to use. But they should offer installation of the camera by their own technician.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Rezabala Hubert, NC

I've been able to get all the answerst that I need every time I call the reps. It's simple to operate.

5 years ago

Reply from Brinks Home Security

Hi Rezabala, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Angelchik Mooresville, NC

Good start-up cost. Equipment works well and it's easy to install. They answer questions quickly and they're very thorough.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 29th, 2020

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Verified Customer

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Veronica Taylor

Very friendly and responsible sales and customer service. Easy to install,awesome equipment, excellent price.

5 years ago

Reply from Brinks Home Security

Hi Veronica, We’re happy to hear about your positive experience. Please reach back out if you have any questions about your system.

Apr. 8th, 2020

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Verified Customer

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Jeremy

The security system works really and it also looks really nice! Also got all the equipment for free. Great company!

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Jack

New to system. So far so good. Equipment was easy to install. Set up technician waqs pleasant, knowledeable and efficient

5 years ago

Reply from Brinks Home Security

Hi Jack, Thank you for the review. We’re happy to hear the equipment was easy for you to install. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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anonymous Berlin Center, OH

They did a very good job on explaining. It's very easy to set up and it does work well. I haven't had any problems with it.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Felicia S

Great affordable system. Love that each door and window monitored is named according to the location.Gives me peace

5 years ago

Reply from Brinks Home Security

Hi Felicia, We're happy to hear about your positive experience. Please let us know if we can help answer any other questions regarding your system.

Mar. 16th, 2020

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Verified Customer

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Anonymous Show Low, AZ

They did a very good job of explain and getting the stuff here promptly. Knowing the home is protested when we go away is the best thing.

5 years ago

Reply from Brinks Home Security

Hi there, We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Jerome Indianapolis, IN

I like the deal they were giving. Everything works its part, I like the distances from the windows and doors.

5 years ago

Reply from Brinks Home Security

Hi Jerome, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 10th, 2020

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Verified Customer

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Stevie Pembroke, GA

It's quick and easy to install. I am having problems with the smoke fire alarm and they could have better customer service.

5 years ago

Reply from Brinks Home Security

Hi Stevie, Thank you for the review. To answer any questions you might have about your smoke alarm, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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John Sun City Center, FL

I didn't receive everything I was promised and I don't think I'm happy with it. Not all the equipment is working properly and I didn't get all of it I was supposed to get.

5 years ago

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Verified Customer

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Alfredo Souza Fort Worth, TX

Installation process was easy once I was able to get in touch with them. They missed mi original appointment and then I had to call 3 different times to be able to speak with a tech.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Alfredo, We appreciate your feedback. To improve your experience as a customer, we’ll be happy to set up a callback with one of our Installation experts. Please reply via “Private Response” with the name and address associated with the account. A member of the Installation team will reach out to you once we verify you as a customer.

Feb. 25th, 2020

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Verified Customer

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Alberto Lopez

Great customer service and great value. They are willing to work with you and customize their monthly cost.

5 years ago

Reply from Brinks Home Security

Hi Alberto, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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David Schmidt

Professional, Transparent, Effective, Knowledgeable, Helpful, Friendly, Fun, Accessible, Excellent Value

5 years ago

Reply from Brinks Home Security

Hi David, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Julius Mount Laurel, NJ

People seem knowledgeable about the system and are able to answer questions pretty quickly. Price and installation are good too.

5 years ago

Reply from Brinks Home Security

Hi Julius, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Toby Hedgesville, WV

Really satisfied, customer service is always available and quick to respond. For the most part everything is good.

5 years ago

Reply from Brinks Home Security

Hi Toby, Thanks for the positive review! We’re happy to hear our Care team was able to provide you with assistance. Please let us know if we can help answer any other questions.

Feb. 3rd, 2020

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Verified Customer

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Richard Glen Carbon, IL

The best thing is their responsiveness. The control panel seems superior to the other companies' that I spoke with.

5 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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