Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Ronda

Protect America is good about trying to call us when the alarm goes off, and the cops come pretty quickly. With what I paid a month before, they offer more for less money.

7 years ago

check_circle

Verified Customer

star star star star star

William

The equipment is good quality, and it seems reliable. I chose this company because of the ratings on the internet.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Gaetano

I've had very little issues, and when I have they have been very responsive. It does everything I need it to do in terms of tracking my home.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

John

We were having the system installed and we asked to be sent a new key fob and another door contact, but we never received them. It is easy to use, though.

7 years ago

Reply from Brinks Home Security

Hey John, oh no! We’re sorry to hear that you didn’t get your replacement parts! We certainly want to correct any problems you might be having with our service. Could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 26th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Jessica

They're not very customer service oriented. For whatever reason, I can't access my panel through the app anymore. The camera has an SD card but of course I have to reformat the card instead of just deleting it. I think they should come out and install it rather than making the customer do everything.

7 years ago

check_circle

Verified Customer

star star star star star

Lillian Redlands, CA

It's easy to use, it does its job to protect our home. They have concise information and are always helpful.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Lance

They promptly answered all the problems whenever I had them. It seems like good equipment and it always works.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Reid

Whenever I call they fix the problem right away. I feel like it's a little overpriced but I feel my home is secure.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Aprille Loganville, GA

They have 24 hour monitoring so there's always someone available. If there's a false alarm they call right away.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cartersville, GA

When I have a problem I could call in and the tech will walk you through the steps to solve the problems.

7 years ago

check_circle

Verified Customer

star star star star star

Haley

The system is very user friendly and customer service was excellent. Tech support very knowledgeable

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star_border star_border

Nv

After sale service is not good at all and I was promised 3 cameras and after I received the package they said only one camera per service and have to pay extra if need more

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you didn’t receive the package what you were expecting. At Protect America, we strive to communicate with clarity and transparency. If you’d like, would you DM us with some additional details so that we may assist you with your situation? Thanks and please let us know if you have any questions.

Jul. 16th, 2018

check_circle

Verified Customer

star star star star star

Happy customer

The customer service is amazing, the response times are speedy and the app and system are easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Jeremy leger Morse, LA

Good company, straight forward and easy, no garbage. Every company could be better, but honestly no complaints so far and we are 6 months deep.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Luster Potomac, MD

Easy to use and staff very friendly. The product is very reliable. I installed the system with no assistance.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Johnstown, PA

For the first few months ee had to call them all the time to work the bugs out. Now everytime we sign in to set the alarm it says they are off line. I would be done if i didnt have a contract.

7 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having sign-in issues. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

check_circle

Verified Customer

star star star star star_border

Dairius Watson Jacksonville, FL

I've never had a problem with them, no reason to complain. The equipment is good but the camera has to be plugged in to work.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracy Jones Memphis, TN

I have problems with my alarm system, and they tell me that it's offline and they wouldn't award me for the whole month, they only gave me $10. I thought I was secure, but somehow it was offline so I wasn't secure and they still wanted to charge me.

7 years ago

check_circle

Verified Customer

star star star star star

Alicia Wells Gaston, SC

I have the direct number to an agent so anytime I have an issue I can just call her, everyone is very responsive.

7 years ago

check_circle

Verified Customer

star star star star star

Juan Latorre Kissimmee, FL

They have stable pricing, they don't raise it. Anytime I need to talk to them they've been there with no problem.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Erma Cannon Chicago, IL

I can't seem to get the camera up and running, but they have a great response time in their communications with the police department.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Williams Thelma Philadelphia, PA

Their equipment is fine, but their customer service has been helpful in giving me a contact number to reach if I need help or have a problem.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Robinson Ryan Wichita, KS

I like that there is no registration fee to get this service. The equipment works well with no issues.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Polchow Maynard Lake Crystal, MN

I didn't have any problems setting up Protect America's security system. The equipment is great and easy to set up.

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

C.A Orlando, FL

The equipment is good, but when I first got everything set up, they didn't do a good job on the installation.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Kevin Hill Dayton, OH

I didn't give a rating of 5 because we were never told we would install our alarms ourselves. Not until the day we called to get information about the system.

7 years ago

Reply from Brinks Home Security

Hi Troy - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 19th, 2018

check_circle

Verified Customer

star star star star star

Catherine Payne

It's really easy to use, I haven't even had to call in other than for the installation and they were very thorough

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Thomas Santa Maria

I have problems with their phone app turning it on and off, but other than that it's okay. They solve your problems and get you answers quickly.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Laura Stegall Port Orange, FL

I've been with them for about a month and it's been good so far. The equipment seems to do what it needs to do.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

J.S Charlotte, NC

Their service is around the clock, they provided me everything that I needed to start with. On top of that, it's monitored so that appeals to me.

7 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura Merrell Shepherdsville, KY

Protect America's equipment is easy to install, but it looks like it isn't very well made. Their monitoring system does not actually monitor. I've had two alarms go off, but have not had anyone from the company call and notify me. They are a cheaper company, but I would not recommend them to anyone.

7 years ago

Reply from Brinks Home Security

Hey Laura, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

check_circle

Verified Customer

star star star star star

Art Levine Southfield, MI

People that I know use Protect America, so I decided to use them for my home security. The equipment is easy to use.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Diane Kelly Katy, TX'

Great customer service I always have great results from the staff.They are always updating me on there products

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Helen Rose Cleveland, OH

Troublesome panel is forever going off with radio alerts, rep's not able to assist in time of crisis, charges to have some one come out to check equipment need I go on?

8 years ago

check_circle

Verified Customer

star star star star star

Five ?? shop Havertown, PA

Quick response, systems work and the response time to contact me and police when alarm sounds is remarkable

8 years ago

check_circle

Verified Customer

star star star star star_border

Austin client Austin, TX'

I haven't had any troubles with their system and when I needed to replace the battery, they talked me through it very easily.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous Morrisville, VT

Simplicity of operation and, though we haven't needed them; I am confident that they will perform as stated.

8 years ago

check_circle

Verified Customer

star star star star star

Wanda j Pine Bluff, AR

They are always helpful and when my alarm goes off, it does not take a lot of time for them to call. Good job

8 years ago

check_circle

Verified Customer

star star star star star_border

Vera Ricketts Verona, WI

Whenever I needed to talk to them, they were extremely cooperative and helped me solve any problem I had. I think it's a good system.

8 years ago

check_circle

Verified Customer

star star star star star

Margaret Hall Shreveport, LA

We got it it because the representative that came into my house was convincing. It's a good company and it works.

8 years ago

check_circle

Verified Customer

star star star star star

PEPPER1265 Levittown, PA

They are very knowledgeable about their service and products. And always nice to talk to and very patient.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Mary & Tom

They are easy to use, competitively priced and their staff is always helpful when I call for technically assistance.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

W. Dawkins Lewisville, TX

They are very knowledgeable and helpful and I trust them to provide me with quality service and support.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Nadiya Los Altos, CA'

The equipment is good and their representatives have been very prompt. A few friends referred them to us, and it's been great all along.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Carolyn Carlisle, KY'

Thus far, it's been a satisfactory service. The only thing I don't like is that the speakers keep falling off. they're not as secure as I would like them to be.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

James Yucaipa, CA'

It's an up to date system that's very easy to use. Protect America has really valued my money with their service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Ed Winchester, CA'

I'm happy with the service! they're pretty trustworthy people, and they've offered pretty good support. It's just a good system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Jordan Milton, DE'

So far, it's been a really good product. Plus, their representatives have always been able to solve my problems in a quickly manner.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star_border star_border

Rory Safford, AZ'

They have a really good customer support, and overall, the system has been pretty adequate. they've also been great about calling me whenever the alarm goes off.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Thomas Port St Lucie, FL

The system has been really good, and I believe the service has been worth my money's value. Plus, their customer support has been excellent.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews