Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Curtis Guidry Port Arthur, TX

So far, the equipment has worked very good. I have several installation and no installation system, but they've worked just fine.

9 years ago

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Verified Customer

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Lynn Bethlehem, PA

I just wanted my house to be safe. I think the sales team is good. I'm happy with the system but I think it could be more cheaper.

9 years ago

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Verified Customer

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Anita Luckenbaugh Greenville, SC

Everything with them has been excellent. I just think they're really good; they walk you through the entire process.

9 years ago

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William Zirlott Irvington, AL

I'm not satisfied with Protect America. They do not provide us with somebody in the area when we need something done to our system.All they do is send the parts and we must do it ourselves. That is very inconvenient because I'm 77 and my husband is 80; we're not able to do that kind of stuff anymore.

9 years ago

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Verified Customer

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Theo Jack Jacksonville, FL

I haven't got with sales since I used them so I guess I would say they are good because I like the service. It's very simple

9 years ago

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Abraham Singletary Winterville, NC

I have the whole wireless window, door video camera everything. They are 10/10 and I am greatly satisfied.

9 years ago

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Verified Customer

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Jay Shavitz Little River, SC

Technical support is now offered only online not by telephone, that's been a little bit frustrating at times. I have a security system and monthly monitoring service.

9 years ago

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Kathryn Emerson Crescent City, CA

I felt like I needed an alarm system, but I'm not pleased because the alarm keeps going off when I go out when I'm out of town and have the law enforcement show up when there's nothing going on. Overall, they're not good, but the sales team is great.

9 years ago

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Verified Customer

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Majid Keramat Reseda, CA

This is a great company to work with. I wanted some protection for my house and everything works very well.

9 years ago

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Marketa Howard Manchester, KY

I've been with Protect America for over 10 years because I want to protect my home and family. I'd give them a 100%

9 years ago

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Verified Customer

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Carla Cooper Washington, DC

A friend told me about Protect America, and I went with them so I could be safe. The service has been great so far.

9 years ago

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Verified Customer

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Jerry Campbell Cleveland, OH

I decided to get an alarm system for my house in 2008, and I have liked everything. The service has been great!

9 years ago

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Verified Customer

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Rufus Jordan Headland, AL

I had a security system in other places, so I knew I was going to need one out here in Texas. Everything has been really great. Definitely a 9/10.

9 years ago

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Belinda G Mendoza

Phone rep was supposed to help me install a new sensor on my back patio door. He really didn't know what he was doing. It took an hour of putting in the same code about 8 times. Finally, we go it to work but it took an hour.

11 months ago

Reply from Brinks Home Security

Hello Belinda, thank you for your feedback regarding your experience. We understand it took longer than anticipated, however, we are glad to know that your concerns were resolved. . -Paul H.

Aug. 11th, 2025

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Sandra Norton

I was impressed with the knowledge of the staff that helped me with their ability to help me while online and not did not have to be present to walk me through.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Rick Maze

I couldn't be happier with the help I recieved with some changes I needed to make with our security system. The directions were easy to follow. This was just what I needed.

11 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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PoloGrill GM

Business Security account was passed from Cox Communication to Brinks on 4/8/25. The billing agreement was to remain the same. Phone conversations requesting service on inoperable cameras were ignored for 8 weeks. Billing Dept never contacted us to resolved inaccurate billing. Seven conversations with seven different representatives all stating " You will be contacted in 24-48 hours to resolve your issues never manifested. Your customer service is broken. All we have received from Brinks is past due billing statements with inaccurate charges. Upon notification of ending our poor service with Brinks, an agent requested we return 10 year old cameras installed by Cox Communication. We were informed a mailing label would be emailed. Nope and Nope. Your company's acquisition of Cox Communication Security division is a failure.

11 months ago

Reply from Brinks Home Security

Hello, thank you for your feedback regarding your experience after the transition from Cox Communication. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Rick Oppenheim

I had questions about my contract and rate and CSR/Acct Mgr Shawn was not only knowledgeable and helpful, he was able to get me a "loyalty" reduction my rate. Outstanding service!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Sarah Willis

Awesome customer service! I had various issues to resolve during my call. As I've been putting off calling for too long. The agent was so patient, helpful and all around great the whole time.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sarah. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Tia Clark

My issue was resolved by unplugging my alarm. Unfortunately, I had to be transferred to a second person before I was instructed to unplug the alarm. Additionally, the person who made the transfer didn't tell his colleague the reason for the transfer. Therefore, I had to repeat everything I told the first person, which extended the length of the call while my alarm was loudly blaring. Had the second person I spoke with not been so pleasant, I would have rated this experience 2 stars.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Tia. We appreciate your feedback about the transfer experience. If there is anything we can help with, please reach out and we will be happy to assist.

Jul. 23rd, 2025

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Cynthia Archer

Excellent Customer Service over the phone the Tech that I spoke to very early this morning was Amazing. And I had an opportunity to speak with Miss Jasmine Excellent Representative as well ,

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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C Walton

I sincerely enjoy the speed of talking to a live person, quality customer service, and resolve. Trevor and Ramon were great in answering my questions and providing me with the best home security solutions.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, C. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Donald Hales

My customer service rep was awesome. She quickly identified the issue I was facing, quickly made suggestions, which in fact immediately rectified the situation. I was very pleased.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Warren Carlton

The CSR I spoke with was very pleasant to speak with and she assisted me with my task and she tried to keep me as a customer. But, the company that we have switched to gave us a better rate that Brinks Home Security could not beat.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Warren. We are pleased to hear about your positive experience with our team! We are sad to hear you leave us though. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Scot Haskell

I had a great talk with the technician he walked me through a process of the alarm and set up an appointment for a technician to service my alarm system.a credit to the company.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Scot. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Cjay Benson

Daniela the associate that helped me was outstanding when helping me with my issue. She had solutions and immediately took actions. I’m grateful and happy with the service I was given.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cjay. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Sandra Rowell Harker Heights, TX

Customer service is terrible! The first time we were scheduled, no one showed up and when I called to find out why, their only solution was to reschedule for 2 weeks later. Not acceptable! Today I was on the phone for 1 hour and 27 minutes, transferred from dept to dept before being put back at the beginning of the queue! Then I was given the phone number to tech support and was with them for another 20 minutes! Not happy with an appointment 19 days away for an issue that should have been completed with the original job. I do not have much confidence in this company. I hope service improves and that this is not indicative of the kind of help we will get if we actually have a break in!!

4 years ago

Reply from Brinks Home Security

Hi Sandra. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the technician as well as hold time over the phone. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime

Feb. 24th, 2022

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Romano A. Lopez Hollywood, FL

1. They do not honor their 4-year contract. After you sign for a set monthly payment for 4 years, BRINKS will still raise your monthly bill every 6-, or 12-months. 2. They will outsource some of their in-home technical services. The technicians are regularly not in time, and they usually do not bring the required equipment to install or replace. I've had the same technician come 3 times and he still failed to bring the new alarm system BRINKS said they would replace at no cost. Our alarm system has been triggered by accident, and none has cared to call me on the phone. BRINKS is a very unreliable security company.

4 years ago

Reply from Brinks Home Security

Hi Mr. Lopez. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the monthly bill as well as technician experiences. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime

Feb. 24th, 2022

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elliott shine Upper Marlboro, MD

Stay away from Brink! Brink has fast response to trouble calls like many other companies; however lacks with customer and technical care. My parents activated service the beginning of 2020 and later added cameras. I soon realized that their camera service is not good and consist of a poor configuration of Skybell and Alarm.com technologies that do not work well together or with other major devices which makes technical support a nightmare. The doorbell camera is unreliable often miss recording events and do not work with your computer (seems to only work with smartphones), other outside camera has very bad unrecognizable night vision that's in b/w, neither camera works with Alexa.

5 years ago

Reply from Brinks Home Security

Elliot, , we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and we want to be accountable. With that being said I would be more than happy to look into this matter and reach out to you as soon as possible. -Daniela S.

Oct. 26th, 2020

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Michella Mccree Norcross, GA

I have been a valued customers for years and my whole family uses you guys service ... I had Protect America and then it became Brinks Home Security . My system starting having false signals which was very frustrating . Some times we would set off the alarm nobody would call thank God that we was okay ! I have literally been on the phone since 7am it is now 810 and I'm on hold again . Because everyone keep transferring me to different departments causing me to keep explaining the problem . So finally I asked to speak to a manager and the call never gets there ... this is very frustrating you guys take your money out my account every month and the service is starting to be crappy and customer service and knowledge is not the best !!!!!

5 years ago

Reply from Brinks Home Security

Michella, we are sorry to hear you are having problems with the system. At Brinks Home your security and satisfaction are our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.

Sep. 8th, 2020

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Gerry P Troy, NY

I was with Protect America for years, then it was bought out by Brinks. Worst customer service ever! I tried to contact them four times with no success. First was a call to customer service (just need help on a hardware upgrade) twenty five minutes on hold only to get disconnected without ever speaking to someone. Second attempt was text message, got my message response an hour later, only to say we can help with that here you have call customer service. I called customer service again, twenty nine minute wait with the same results, disconnected with out speaking to anyone. I have since canceled my services, which was no small feat in its self, and went with a different alarm company. By the way I had great customer service when it was Protect America!

5 years ago

Reply from Brinks Home Security

Gerry,here at Brinks Home we strive to provide excellent customer service and when this is not done we like to be inform to be able to rectify that. Allow me to apologize if your experience was anything other than impeccable. It breaks my heart that we will be losing you as a loyal customer due to your experience. I would like the opportunity to take a further look into this matter. However, we have not been able to locate your account based of the information provided. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to take a further look into this matter and reach out to you. – Juana

Aug. 24th, 2020

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Denise

It went great. Nice and easy. It was a DIY install with the tech on the phone. He was great in explaining and helping every step of the way. I would highly recommend protect America

6 years ago

Reply from Brinks Home Security

Hi Denise, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with the installation. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Sharon Crosby Coraopolis, PA

My disappointment with Protect America is that they started with the monthly billing amount of $19.99 per month and then the bill was increased to $49.99 per month and when I called to tell them that the billing was wrong they said that it always was $19.99 per month and their billing statement is not due 30 days after the closing date. Another disappointment is that the alarm is no longer sounding when the front door opens and the sensor is no longer tripping the alarm. Since I have an adversary who enters my residence using a key that was obtained illegally, the directions were stolen and the password was compromised enabling the trespasser to turn off the alarm. I am not happy with Protect America. My comments are alleged.

6 years ago

Reply from Brinks Home Security

Hi Sharon, Thank you for reaching out. We appreciate your feedback. To improve your experience as a customer, we’ll be happy to review your account and go over any questions you may have in regards to billing or your equipment. Please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Feb. 21st, 2020

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Richard Paoletti New Castle, DE

I have been with Brinks Security since they the took over Live Watch. It started of with great service until one day I called and said I was building a new house. I informed Brinks about the new house and told them I was taking my existing system with me. I was told no problem. I told the agent that I would need 5 or 6 new window magnetic contacts. I was told the cost would be $14.50 when I went to order the 6 new contacts I was told they were $29.00 each. I asked why the increase of 100% I was told they had no knowledge of my conversation with the agent, and the price is what it is. I am now looking into a new company and new system for my new home. it is not about money it is about principle. At one time I had 2 security systems with Brinks and referred clients to them. I would not do that again, not because of the money but the attitude of the last agent I spoke to. If I could give you a tiny bit of advice CUSTOMER SERVICE.

6 years ago

Reply from Brinks Home Security

Richard, We are truly sorry to hear of your recent negative experience with us. At Brinks Home we strive to provide superb customer service, and when one of our customers feel that we have failed their expectations it is tremendously important for us to know. If there was any form of miscommunication or misunderstanding from our end, we would like to rectify that. I have located your account with us, and I would be more than happy to investigate this matter further. Once the investigation is complete, I will be sure sure to reach out to you. – Juana H.

Jan. 2nd, 2020

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Matt Moyer Easton, PA

The install went well. The customer service is helpful especially for the video cameras. The doorbell was simple. YouTube video helped with that. Recommend doing that first before phone appt.

6 years ago

Reply from Brinks Home Security

Hi Matt, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your video cameras. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Leonard Booth Santa Fe, NM

I’ve been with Protect America for 10 years and they’ve always taken care of me. We’ve moved 3 times in that span and it’s easy enough for my son to reinstall it each time. I can’t recommend them highly enough.

6 years ago

Reply from Brinks Home Security

Hi Leonard, Thank you for the positive review! We’re happy to hear our equipment has been easy to reinstall and use with each move you’ve made! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Larry Hartford

These guys were awesome! Shipped out a package and I had a security system setup the next day. Got a great deal with an affordable package and feel safer when I’m out of town. A+ Protect America.

6 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for the positive feedback. We’re happy to hear our system has helped you feel safer. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Cynthia Pompano Beach, FL

Excellent! I would only recommend having more pamphlets with pictures for installation. Thats all. Other than that, great price for what we're looking for. Agents were very nice.

6 years ago

Reply from Brinks Home Security

Hi Cynthia, Thank you for the positive feedback! We're glad you're enjoying your equipment and service. Please let us know if you need any further assistance.

Oct. 21st, 2019

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Alton

Protect America has been helping me secure my home for 4 years. They’ve always been helpful at servicing the account, offering support, and upgrading equipment. I trust them completely to keep us safe.

6 years ago

Reply from Brinks Home Security

Hi Alton,
Thank you for the feedback. We're happy to hear you're enjoying the service! Please let us know if you need any further assistance.

Oct. 18th, 2019

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Ely New York, NY

I recently became a customer of Protect America. They sent me a very cool panel and some great equipment. It took about 25 minutes to get it all set up. So far I’ve been very pleased with their professionalism

6 years ago

Reply from Brinks Home Security

Hello Ely,
Thank you for your positive feedback and welcome to the Protect America family. We are glad you are enjoying your new equipment and service. Please let us know if you need any further assistance.

Oct. 11th, 2019

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Tammy Ashland, KY

Customer service was professional, friendly. I have spent hours on the phone numerous times during the month 7 through the rest of my 36 month contract. The self installation initially was fine, no problems. The sensors started to fall from the doors and use was impossible even after having a contractor come to my home to recess sensors. I have had to fulfill my contractual agreement although the system was not working for the last two years plus. They did however offer an up grade which would result in an increase in my obligation, no guarantee the system would work then either. I declined. Customer service has continued to offer to change out the system and offer a gift card, should I upgrade which obviously would change contractual agreement. My contract ends October 31, 2019, no one has offered to term out the contract during this time, nor dismiss the last payment, I bought the system for protection as I am a single grandmother raising my grand daughter and felt safe with a security system, should it work. I am disappointed to say the least. I would have a very hard time recommending this service. One more payment of $41.99 for October and I no longer need to deal with them.

6 years ago

Reply from Brinks Home Security

Hi Tammy,

Thank you for reaching out to us. If there is any way we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. To further assist you with your account and agreement please reply via ‘Private Response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we can verify you as a customer.

Sep. 24th, 2019

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Monica

Not happy at all. Want to return it all. I feel very misled and wish we would have gone with ADT. We explained our situation with our teen, what we needed, what we were offered from ADT. The end result was not enough sensors, Keypads, or cameras, and cameras without motion detection. I get alerts when recordings are made but nothing happens in the video that warrants being recorded. I can't hear the door sensors unless I'm on the main floor where it is or I carry it around with me. Ridiculous. I told the sales rep our main concern was a teenager making poor choices and sneaking out and some recent break ins. I don't doubt what we have will protect us from the latter but the camera situation is a joke. I want to return those if not everything and downgrade monthly rate. We can just buy WiFi cameras off amazon.

6 years ago

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Mark G. Niles, IL

Think twice before signing a contract with this company. They have horrible automated customer service. Be prepared to go through a series of voice prompts and then passed from one team to another several times if you need any help, while waiting on hold for an extended period of time. Once you realize you don't want a security company that isn't responsive you will learn that Brinks plays games and makes it difficult to cancel. Their website states "Should the time come when you decide that a home security solution is not right for you, it shouldn't be a complicated process. Simply call us" to start the cancellation process then lists quite a few steps you will have to have to navigate to complete the process. When you call the number provided they tell you they can't assist you and you have to call another number that is only open during a specific time, where you have to play phone tag with one individual that isn't motivated to cancel your account.

6 years ago

Reply from Brinks Home Security

Mark, We never intend to make any request a difficult and hearing a customers wants to cancel the protection of there home, it doesn't sit right with us. We are sorry that this process was not easy for you, we do have a cancellation process as you read on our website, it is quiet simple. I will be doing some further research into matter so we can resolve it amicably. I have located your account and I will be sure to reach out to you as soon as possible. -Jacob B

Aug. 28th, 2019

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RICHARD MILFORD Bakersfield, CA

Protect America provides excellent customer service and a easy DIY installation process with customer support to walk you through it. Protect America provides discounts for first responders and law enforcement.

6 years ago

Reply from Brinks Home Security

Thank you, Richard!

Aug. 1st, 2019

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Amanda Marietta, GA

I've been a customer of Protect America for the past 3 years. Over those 3 years service was fine. I picked Protect America because I was a renter and the system is portable. I now own a home and upon time for renewal started the process of shopping out the best deal I could find along with a wall hanging system because I grandkids that can reach the portable table unit I been using. I described my requirement to the salesperson, they gave me a discounted monthly rate less that what I'd been paying for the past 3 years so I agree to give it a go. The equipment arrived as I was leaving to go out of the country so I called Customer Service and they said I had 30 days so no problem. Beginning Tuesday 7/23, I've called every single day multiple times and spent literally hours either on the phone and/or waiting by it for a call back. During this time I've been shifted around from person to person saying I needed to speak to another department. Last night the rep said if I'd stay he would send someone out to modify the equipment to wall hanging and install at no cost given the excess trouble BUT I'd have to agree to extend another year. Really?!! So I said never mind. This does not work for me. I just want to return and cancel. He said I'd exceeded my right to cancel after I've been calling for DAYS! Today 7/26, I am extremely frustrated. I don't want to haggle anymore. I just want to return the equipment and cancel the contract. According to the website and google, I can do this within 30 days. I'm so angry and tired of the run around. So, this is day 4 and another promised call back from Management. I'd bet money it doesn't happen again. Until this experience, I was happy with their services but after the headache and time spent stressing over this, I will no longer recommend this company or use them ever again. They do not follow through with promises to paying customers.

7 years ago

Reply from Brinks Home Security

Hey Amanda - Thank you for your feedback. We're sorry to hear that you've had a less than ideal time with our customer service team. Here at Protect America, we pride ourselves on our customer service. That being said, we'd like to right this situation. When you have a chance, please reply via 'private response' with the full name & address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a current customer. Thank you again for your feedback. We look forward to correcting this situation with you.

Jul. 28th, 2019

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Elle La Vergne, TN

The service has been alright since they took over from my previous alarm company. However, the customer service is ATROCIOUS! I have been receiving calls, at least 4 each day, from Brinks & I have requested to be taken off of their call list. Yes, I am on the national Do Not Call Registry. Anyway, I called the regular customer service line for Brinks and had a great call w/Nate about the situation. He was to transfer me to a manager and I got Pauline (not a manager) and she was the most RUDE and non-helpful person. Why do I have to continuously give my account information; especially if you are not the person to whom I was to be transferred? After over 5 minutes w/she wasn't going to assist me without giving my information for a 3rd time, I hung-up! Brinks, you MUST do better.

7 years ago

Reply from Brinks Home Security

Elle, We are taken back by the experience described in your review . Please know that we never mean to make any request a difficult one. Our customer service team is dedicated to assisting customers to there peak would like to investigate this matter, as this is the complete opposite of what we strive to bring our customers on a daily basis. With this being said could you please send us a direct email with your account information to , I will be more than happy to reach out to you. -Jacob B

Jun. 21st, 2019

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James Washington, DC

Potential customers beware. Protect Amerca will do anything to sell you the home protection system, but the after sale service is dodgy and unhelpful. Decided to renew my service with them at the end of my first three-year contract with them, and the agent at the time told me she could upgrade me to a better protection system without an additional cost. However, she didn't mention the specs of the new system, and it ended up not being compatible with my house. When I reach out to their agent on the particular issue, the new agent couldn't provide me with any solvable solution. While it is not the new agent's fault, I do feel like I have been lied into signing up another three-year contract. Be careful with them.

7 years ago

Reply from Brinks Home Security

Hey James - We appreciate your feedback. When you have a chance could you please reply via 'private response' with the full name and address associated with your account? A member of our care team will reach out to you once we can verify you standing as a customer. Thank you again for your feedback and we look forward to speaking with you!

May. 29th, 2019

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G. Warren Candler, NC

All persons we dealt with were friendly and competent. The only reason I did not give 5 stars was that the material we saw implied that the installation was free. In effect, it was free for them as you are the one doing the installation as they walk you through it via telephone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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C Humphrey Leavenworth, KS

Very professional assistance on installation. They even sent me a link so that I could get my required local permits. Super nice people at customer service. The polar opposite of ADT

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star

Aaron Hurst, TX

Great customer service with an honest business practice. Frontpoint bashed their competitors to include Protect America, this was very unprofessional. Look forward to doing business with this company.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews