Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Jones Indianapolis, IN

I liked everything they offer. This was easy to do for myself and everything went okay.

4 years ago

Reply from Brinks Home Security

Hi Jones, We’re happy to hear about your positive experience with the installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Craig A. Fritsinger

They kept me aware of the status and followed through on what they said they were going to do.

4 years ago

Reply from Brinks Home Security

Hi Craig, Thank you for taking the time to leave a review. Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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Verified Customer

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Daniel Paul

Easy to install. Good people to assist. Ability to add more security in the future.

4 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for taking the time to leave a review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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DT

Ease of use and it gives us a feeling of security when at home and away from home

4 years ago

Reply from Brinks Home Security

Hi DT, We’re happy to hear your system is helping you feel secure. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Schahnaz

Because I feel safe and they are very helpful ready to answer all your questions

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Mike

Very responsive to all of my questions and excellent help setting up the system.

4 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Allen Las Vegas, NV

Easy to set up and when you call customer support, they are prompt and complete with their answers.

4 years ago

Reply from Brinks Home Security

Hi Allen, Thanks for the review! Please let us know if we can provide you with further assistance.

Mar. 10th, 2020

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Verified Customer

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Leroy Greensboro, NC

They understood my immediate need and provided the services in a properly manner.

4 years ago

Reply from Brinks Home Security

Hi Leroy, Thanks for the review! Please let us know if we can help answer any other questions you may have.

Mar. 4th, 2020

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Verified Customer

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Richard Fair Haven, NJ

I like the simplicity of this system. Wish they would answer the phone more quickly.

4 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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Blake Gillespie

customer service is very slow to respond. The text feature to inform you when the alarm is armed or disarmed is not accurate at all, 30 minutes off.

4 years ago

Reply from Brinks Home Security

Hi Blake, We appreciate your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To answer any questions you might have about your system, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 4th, 2020

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Verified Customer

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Tammy Ruiz

Their installation process took too long and was incompletely fulfilled. The installing tech failed to install the doorbell and camera compnents.

4 years ago

Reply from Brinks Home Security

Hi Tammy, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about installation, please send us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Feb. 11th, 2020

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Verified Customer

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Larry C.

Easy self installation, like to have the system to connect to garage opener as well as home smart lighting system

4 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for the positive review. We’re happy to hear you were able to complete the installation process with ease. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Latonya Portsmouth, VA

I had great customer service and I just like the equipment because I know my home is secure.

4 years ago

Reply from Brinks Home Security

Hi Latonya, Thank you for the review. We’re happy to know our equipment is helping you feel secure at home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Howard Lancaster, SC

Protect America's equipment is relatively easy to install and is one of the best security companies.

4 years ago

Reply from Brinks Home Security

Hi Howard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Alan San Marcos, CA

There was a problem setting it up and it was malfunctioning but everything seems to have resolved itself.

4 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for reaching out. To take a closer look at troubleshooting your system, please send us a “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Feb. 4th, 2020

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Verified Customer

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Shawn

Very simple and good customer service. I liked that I didn't have to buy equipment

4 years ago

Reply from Brinks Home Security

Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Monica

The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.

4 years ago

Reply from Brinks Home Security

Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Ivon

It's easy and understandable to use. They are always open to answer my questions.

4 years ago

Reply from Brinks Home Security

Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Pamela Prentiss, MS

It was easy to install. They answer my questions and are prompt to call me back.

4 years ago

Reply from Brinks Home Security

Hi Pamela, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Bobby Bunker Hill, WV

They chose good products to market. The best thing is the notifications on my phone.

4 years ago

Reply from Brinks Home Security

Hi Bobby, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Stephen Schaer Clemson, SC

I have had two pieces of equipment Malfunction so far! Outdoor siren and window monitor both reported equipment malfunctions.

4 years ago

Reply from Brinks Home Security

Hi Stephen, Thank you for reaching out. To assist you with your equipment, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Verified Customer

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Karen Rousseau Port Orange, FL

The doorbell camera doesn't pick up anything but rain. I was never told there was a cap on the video uploads. The adhesive on the sensors melt in Florida. It's a worthless system

4 years ago

Reply from Brinks Home Security

Hi Karen,
Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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Name

I asked when purchasing if I should wait to buy when ready or now, told order now no cost, a year laid - paid $39 a month

5 years ago

Reply from Brinks Home Security

Hi there, If you have further questions regarding your account, please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Anthony

They did an amazing job with the sale and installation guide and the system works great!

5 years ago

Reply from Brinks Home Security

Hi Anthony, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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J Jones

The system has issues - Velcro to hang the door alarms- can be easily removed - doesn't serve my purpose, but it is loud when set off

5 years ago

Reply from Brinks Home Security

Hi J, Thank you for the feedback. There are options available to keep your equipment in place. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Nov. 19th, 2019

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Verified Customer

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marc lebed Pismo Beach, CA

the equipment is superior but the answer time for service and questions is very delayed and burdensome

5 years ago

Reply from Brinks Home Security

Hi Marc, Thank you for the review. We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Stephanie Kansas City, MO

I'm a new customer. The equipment seems adequate. They were very patient and friendly.

5 years ago

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Verified Customer

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Louis West Palm Beach, FL

Protect America is easy to use and the customer support staff are easy to talk to.

5 years ago

Reply from Brinks Home Security

Hi Louis, Thank you for the positive feedback. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Jeffrey

They responded right away. I like that it's wireless and affordable so I can move it to different locations.

5 years ago

Reply from Brinks Home Security

Hi Jeffrey, Thank you for the review! We’re happy to hear you’re enjoying your equipment. Please let us know if there’s any way we can further assist you.

Nov. 12th, 2019

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Verified Customer

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Brian Williams

Reasonable cost per month. Good response on the one time my alarm was triggered (by accident)

5 years ago

Reply from Brinks Home Security

Hi Brian, Thank you for the review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Erwin North Chicago, IL

Customer service is very polite and very helpful. Very easy to instal and well made.

5 years ago

Reply from Brinks Home Security

Hi Erwin, Thank you for the positive feedback. We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Washington Forest Park, IL

Followed up multiple times and made sure I didn't have any questions. Easy to set up.

5 years ago

Reply from Brinks Home Security

Hi Washington, Thank you for the feedback. We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Roger Meridian, ID

They've been very responsive. They provided all the information we needed upfront. The front doorbell goes off, but there isn't a person there.

5 years ago

Reply from Brinks Home Security

Hi Roger, We appreciate your feedback. In regards to your front doorbell, please reply via “Private Message” with the name and address associated with the account. A member of our team will reach out to you with assistance.

Oct. 22nd, 2019

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Verified Customer

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Julie Ocklawaha, FL

We accidently set it off and it does alert us. We always get a call from the company.

5 years ago

Reply from Brinks Home Security

Hi Julie, Thank you for the feedback. Please let us know if you have any questions.

Oct. 22nd, 2019

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Verified Customer

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Steve Duluth, GA

They delivered the product promptly. It seems like good quality. Easy to setup and instal.

5 years ago

Reply from Brinks Home Security

Hi Steve, We appreciate your positive feedback. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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Pam Dillard Saluda, VA

Easy set up nice people to work with will recommendation them to others. Helpfulmmend

5 years ago

Reply from Brinks Home Security

Hello Pam,
We greatly appreciate your feedback. We are happy that you have had awesome experience and an easy install. Please let us know if you have any further questions.

Oct. 11th, 2019

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Verified Customer

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Carla Amite, LA

Great customer service and very professional. Everything was explained in great detail.

5 years ago

Reply from Brinks Home Security

Carla,

Thank you for your feedback. We are glad that you have had a positive experience with our Care team. Please let us know if you have any further questions.

Sep. 27th, 2019

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Verified Customer

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Minkah Waldorf, MD

The customer service is very helpful and courteous. The system is very good and efficient.

5 years ago

Reply from Brinks Home Security

Hi Minkah,

Thank you for your feedback. We are glad that you are enjoying your system and had a good customer experience. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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Rebecca Corrado

This company is customer friendly, easy to work with, responsive and very affordable.

5 years ago

Reply from Brinks Home Security

Rebecca,
We appreciate your feedback and glad that you had a great customer experience. Please let us know if you have any questions.

Sep. 12th, 2019

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Verified Customer

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Souvanh Liberty, MO

The price was right and it is easy to set up. Everything is self install. There is one motion sensor that I don't like.

5 years ago

Reply from Brinks Home Security

Thank you, Souvanh! What about your motion sensor do you not like?

Aug. 13th, 2019

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Verified Customer

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Carlos Fort Lauderdale, FL

It appears to be high quality. They've been very attentive so far. I feel secure.

5 years ago

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Verified Customer

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Christopher Beaufort, SC

Nobody is perfect but Protect America is simple to use and it works. They will call you is there are any issues.

5 years ago

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Verified Customer

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Phyllis Antioch, TN

I haven't had any problems. They've been great. I like that I can use my phone and watch the video.

5 years ago

Reply from Brinks Home Security

You rock, Phyllis!

Aug. 12th, 2019

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Verified Customer

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daine

The system is cumbersome, especially the monthly check. And one has to set the system up over the phone including all installation.

5 years ago

Reply from Brinks Home Security

Hey Daine - Thank you for taking the time to share your thoughts. If you have a chance, we would appreciate further feedback as to how we could make the system less cumbersome and further streamline the installation process. Thank you in advance!

Jun. 10th, 2019

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Verified Customer

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Crystal Birmingham, AL

They explain thoroughly the information that they have. It's easy to install on your own.

5 years ago

Reply from Brinks Home Security

Happy to hear that you found the install easy!

May. 31st, 2019

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Verified Customer

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Mary Petal, MS

I'm a new customer and they explained everything in detail and were very helpful and very friendly.

5 years ago

Reply from Brinks Home Security

Glad to be of service!

May. 31st, 2019

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Verified Customer

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Reginald

Good company, good product, but did not give full disclosure about important facts in the beginning.

5 years ago

Reply from Brinks Home Security

Hey Reginald - Thank you for your feedback. Just out of curiosity, what sort of important facts were you not made aware of at the beginning? We appreciate your input as we're always looking to improve our training programs. Thank you again for your feedback!

May. 29th, 2019

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Verified Customer

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Joe

GreAt service to get system up and running. Some equipment. Is invasive looking particularly the door and window pieces

5 years ago

Reply from Brinks Home Security

Hey Joe - Thank you for your feedback. If you don't mind, could you please comment a bit more on how the equipment is invasive looking? We'd appreciate and all feedback to help our design team improve future products. Thank you again for your feedback and we look forward to hearing a bit more about how to improve our products!

May. 23rd, 2019

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Verified Customer

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Jorge R Martinez-Tello

Exceptional Service, Excellent Products, Very fair price for equiptment, Outstanding Response

5 years ago

Reply from Brinks Home Security

You rock, Jorge!

May. 23rd, 2019

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Verified Customer

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Bruce Skipton Saint Cloud, MN

The person that helped us was great. Knew his product and had great customer service

5 years ago

Reply from Brinks Home Security

Thank you, Bruce!

May. 23rd, 2019

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