Brinks Home Security Reviews
7.9
Overall Score
C Humphrey Leavenworth, KS
Very professional assistance on installation. They even sent me a link so that I could get my required local permits. Super nice people at customer service. The polar opposite of ADT
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Aaron Hurst, TX
Great customer service with an honest business practice. Frontpoint bashed their competitors to include Protect America, this was very unprofessional. Look forward to doing business with this company.
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
K.L.
UPDATE 10/30/2018: Still no real / substantive response from Brinks despite their "Response" to the initial review inviting discussion. SEE ORIGINAL REVIEW regarding terrible customer service ........... They will sell you stuff and promise service, but they are not there to support you if you have problems.
UPDATE 10/17/2018: While Brinks' "Reply" to this review may give impression that Brinks would address the issue, the email address they provided returns an "undeliverable" message (and there are only 522 homes in my town, so how legit is their "we can't locate your account" dodge...??) BUYER BEWARE!
ORIGINAL REVIEW:
This is a company that puts WAY more energy and money into Sales than into Customer Support.
When it works, their service is handy for those of us without ready access to internet - based systems, but when you need their help, Good Luck!
I was a Livewatch customer that "Brinks" inherited.
Monitoring Unit was unable to communicate after I moved - I live in a rural area, so I will allow that cell service can be spotty.
I made repeated calls to Customer Service / Tech Support. After multiple calls, misdirected calls ("Press 2" etc. gets you to sales, not tech support) and hours on hold and promised call-backs that came while I was at work (after I specifically stated to call evenings), Replacement unit still did not communicate.
After another round of calls and hold times and frustrations, Second replacement unit finally communicates with the monitoring service but not with all my sensors. (all of which were known to them when they shipped the unit, but they failed to properly configure it - they sent me a chip to install myself which I have yet to try)
Now, Calls / chats to Billing (hold, wait, disconnected, etc.) to request relief for the months I paid but did not receive service because their stuff could not communicate FINALLY resulted in ONE month "credit" ("It's the best we can do - this is self serve service and you have to work on getting it installed yourself") . Problem was, THEY STILL BILLED ME THE NEXT MONTH! (more calls, hold times, waits and now they promise me they won't forget next month to do the minimum they promised last month)...We shall see.
Tried their online chat today and even that has crazy long lag times (must have typed "hello?" and "are you still there" a half dozen times)
Their service DOES work well when it is working and is better than no alarm at all, but if you have other options, I would recommend you take them.
Unless you really enjoy sitting on hold.
7 years ago
Reply from Brinks Home Security
K.L.,Here at Brinks we always want to make sure our customers are satisfied with us. We would like to speak to you to see what concerns you may be having with your service. Unfortunately I have not been able to locate your account based off of the information provided. If you could please send us a direct email to with your account information and I would be happy to speak to you. -Jacob B
Oct. 11th, 2018
Rudolf South Plainfield, NJ
I am customer with Monitronics (now part of Brinks) for over 15 years. At the present time we are thinking of switching. Here is why:
Last weekend we had some beeping going on at our panel, some kind of communication issue/problem.
Called the number I used for year. Found out that the tech support is not working on weekends. Somehow, called several times again and tried different options. Finally, I got a live person on the phone. However, this person was absolutely of no help and he eventually hang up the phone one me.
Monday I called again and instead of the tech support, I ended up somehow with an account manager. She was also not able to help me, but promised me that someone will exchange our panel for a new one. I asked to have someone early Friday as this was the day I was home. The account manager told me to expect a call to finalize the appointment within 24-48 hours. She also offered me two free months and a drop in my monthly fees of a dollar.
Today is Sunday and nobody called to set up the time to change our panel.
The weird alarm came on pretty much on a daily basis and was sometimes not to cancel. Brinks never called, but last night when it happened again....unfortunately, I was not on my phone.
Wonder why they never called when these alarms went off for a week or longer.
I am going to call again tomorrow to cancel my service after 15 years!! Monitronics was always there when I called, any day of week, any time of day.
This new owner, Brinks, does not live up to anything they promise. Very disappointed with them.
7 years ago
Reply from Brinks Home Security
Rudolph, the recent experience you speak about is the exact opposite of the way we want our customers to feel. We NEVER want a customers equipment to be causing troubles of any kind, as a customers peace of mind is a must here at Brinks home security. We would like to investigate this matter for you, but unfortunately we have not been able to locate your account based off of the information provided. If you could please send me a direct email to and I would be happy to reach out to you to ensure this matter is resolved amicably. -Jacob B
Oct. 17th, 2018
James Black Tell City, IN
I have been a Monitronics customer since 2001 and have replaced the entire system once and partially another time. The customer service was always marginally acceptable. Now Brinks has taken over and customer service is becoming below acceptable. Monthly charges are increasing and getting a problem solved is a problem in itself. The reason I stay as a customer is that ADT is actually worse by reputation and pricing. Perhaps things will improve but I’m not holding my breath. It may just be an industry norm of poor customer service after the sale.
7 years ago
Reply from Brinks Home Security
James, We love to hear honest feedback most considerably from our long time loyal customers. We are so sorry to hear of the recent experience you had with us, please know that this is the exact opposite of what we strive to provide. My name is Jacob and allow me to look into this matter and address your concerns. I have located your account with us and I will be sure sure to personally reach out to you. -Jacob B
Oct. 1st, 2018
Stephen Manlius, NY
I filled out the online form to get a quote from Protect America, and received a call within minutes. I was very impressed with the information provided by the sales person, but when I said I was not ready to commit the aggressive sales kicked in. The sales person and manager did not want to take "not yet" as an answer, and got borderline rude. Since then I have received dozens of calls from Protect America, and one email (which I responded to).
7 years ago
Reply from Brinks Home Security
Hey Stephen, thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.
Sep. 11th, 2018
Jay Benson Jackson, TN
I have experience servicing original Brinks equipment and know technicians that worked for Brinks, however the current edition of Brinks is only a cover for Monotronics that bought the Brinks name when it became available. How they claim 159 years in business i dont know, but previous experience with monotronics and the quality of work was not good. Time will tell if they do the Brinks name justice.
7 years ago
Reply from Brinks Home Security
Jay, Thank you for taking he time to leave us this feedback. Here at Brinks we strive to protect all of our customers and ensure they are satisfied extensively. Have a great day -Jacob B
Sep. 5th, 2018
Kenneth Burns El Mirage, AZ
When I signed up, I signed for 3 years. But, later I found out my contract was for 5 years. Up til now, after many phone calls, I haven’t received any satisfaction to correct it.
7 years ago
Reply from Brinks Home Security
Kenneth, Here at Brinks we care for the satisfaction of our customers, it saddens us to know how you feel. We want to correct this and come to a resolution, i have found your account with us and i will be sure to reach out to you as soon as possible. -Jacob B
Aug. 6th, 2018
Lyndsay East Greenwich, RI
I am very disappointed with the service. I pay $65 a month from my Moni contract which they now offer for $45. Also I took this over when I purchased my hone and was advised that the windows were secured. It turns out that they have no sensors. When I inquired customer service offered to send me one sensor!! What good will that do? The price is ridiculous and i still am not sure what I am paying for. When we se the alarm off we can enter our password and it just shuts off. No security questions or phone calls asked. What if it was an emergency?!I cannot wait for my contract to end so that I can purchase service with a reliable and affordable company
7 years ago
Reply from Brinks Home Security
Lyndsay, We never want to be a disappointment to any customer, as we strive for customer satisfaction. We apologize for any inconvenience we may have caused in assisting you, regardless we want to make this right. Unfortunately we have been unable to locate your account based off of the information provided, if you could please send me a direct message with your account information i will be sure to reach out to you asap. -Jacob B
Aug. 2nd, 2018
Angelina Murrieta, CA
We have been with Protect America for almost 1 year. Their door to door salesman was very persuasive and talked us out of going with ADT; whom we had already scheduled installation with.
Pros of Protect America:
Security system alone no issues (not including the door bell camera or other camera).
Cons:
Cons
Don’t expect for them to send out a technician if your cameras are not working. For us, they sent one out initially for install, but after that they told us to find someone on Home Advisor.
If the tech they hire to install the cameras damages your property, don’t expect for Protect America to help. The install tinstall ch they sent drilled a large hole on our brand new homes stucco for the camera install.
I recommend this company solely on their non video security system. I don’t recommend their door bell or cameras based on my experience. I am dissatisfied with their customer service and failure to properly address my concerns. I will be switching to ADT when this contract ends.
7 years ago Edited September 14, 2021
Reply from Brinks Home Security
Hey Angelina, we’re sorry to hear about your installation and technical issues. At Protect America we would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.
Jul. 23rd, 2018
Loretta Gordon Ormond Beach, FL
The sales representative was very knowledgeable and friendly. I was able to get everything I wanted to secure my home and with a monthly payment I can afford. Thank you Protect America.
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Terry Brown Blythewood, SC
The representative I spoke with was very knowledgeable and helpful. I ended up dealing with a different company, but it was definitely not because of the assistance I received from Protect America.
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Jille J Glassbrook Las Vegas, NV
I have had nothing but the worst customer service since Brinks took over Moni. 30 minute wait times for customer service. They don't support the equipment they send you. I tried cancelling my account months ago. I agreed to stay when they offered to lower my monthly bill and send me two Arlo Pro cameras. They did not send Arlo Pro they sent regular cameras which apparently I have to pay Arlo to use if I want to monitor on my phone. I have now wasted 4 hours on the phone with Brinks/Arlo and Alarm.com. So of course I tell them I just want to cancel as I wanted to originally and I have to call yet another department and wait another half an hour.
After 42 minutes on the phone with Arlo they tell me that since I got the cameras from Brinks it is Brinks that has to activate them and according to Brinks its is Arlo that has to activate them.
7 years ago Edited September 14, 2021
Reply from Brinks Home Security
Jillie, oh no! I am so sorry that you have experienced this when contacting us. We care for all of our customers and want to ensure that we get you taken care of accordingly. We have found your account with us and will be sure to contact you directly to resolve this matter. -Jacob B
Jul. 10th, 2018
Thomas Wheeler Pensacola, FL
After using them for 3 years I discovered that their customer service is abysmal when you actually have a problem. For weeks they did not believe that i had a problem when I reported that my panel was occasionally loosing its connection to the web/mobile app. This issue did not receive any attention until I threatened to cancel my service, upon which they sent me a new panel that was supposed to be a drop in fix. That started the nightmare of incorrect configurations poor customer assistance and quite frankly poor attentiveness of the agents. When the new panel when off line for no apparent reason they insisted that it was the result of new wireless devices in the area (the only new device was the panel's installation a week previous to its failure) and that it would be fixed by an external antenna. When i went through the physical troubleshooting with the agent, she realized that they panel was not establishing a cell signal and ignored the error codes that the internal board was generating and insisted that all was well and would be fixed by the new antenna. Upon receipt of the antenna we installed in and the agent then admitted that the issue was with the panel. Thankfully another agent had listened to my complaints and had sent a new panel in case the antenna did not work. The agent then "helped" me setup the new panel and left the siren turn off, the motion sensors configured incorrectly (so they triggered alarms when only doors and windows where armed) and the door sensors where combined so the back door was not triggering the alarm. All in all the experience has been horrible and I wish i had gone with a different provider as this one has been nothing but frustrations and headaches for the last 3 months.
7 years ago
Reply from Brinks Home Security
Hey Thomas, we're sorry to hear about your connectivity trouble with your panel and how difficult it was to get it up and running again. We at Protect America try to be as responsive as possible and strive to solve customer issues in a diligent and professional manner. Thank you for your feedback and please let us know if there is anything we can do to help.
Jun. 28th, 2018
Rebecca Heltsley Harker Heights, TX
Our FIVE year contract is soon to expire. Currently, we are looking at other companies. Prices have steadily increased. Not all windows have sensors and were told that we would have to pay extra for them. MONI knew this from the very first. The amount that we are/were paying is extremely high, compared to other companies. We feel as though we are paying for a service that definitely has a breach. I will see what type of turmoil we run into upon trying to cancelling!
7 years ago
Reply from Brinks Home Security
Rebecca, Awe we definitely do not want to see you go. Here at Brinks we strive for customer satisfaction and we will provide you with such. i have located your account with us and will be sure to reach out to you to resolve your matter. -Jacob b
Jun. 11th, 2018
LG San Antonio, TX
I can't tell you how they are as company because we chose not to do business with them. I can tell you however, that their sales reps that go door to door are pushy and rude. It's for that reason that I won't do business with them. If their reps can't respect my decision from the very beginning, then why should I believe that as a company they will respect me as a customer? No company that comes to my door will EVER get an immediate decision from me. I need to research the company and find out whether they are trustworthy or not. Based on the reviews on this site, as well as other sites, the common theme on the negative reviews is that they don't honor their own contract (raise the rate in the middle of the contract), and don't respect a customers decision to cancel service. If it was just one or two reviews complaining about this issue, I would take them with a grain of salt. But after being berrated by a sales person for 30 minutes at my front door, and then reading the common theme of shady business, no thanks. Won't be doing business with this company now or ever!
8 years ago
Reply from Brinks Home Security
LG, This is very concerning to hear of this experience you have had with those door to door salesman. MONI does not have sales representatives that go door to door, and this was likely a sales person from a company that we may monitor for. Regardless, I would still like to express my sincerest apology to the situation. I understand your concern with our company, but let me assure you that we do everything in our power to resolve any and every concerns. Please let us know if you have any other questions or concerns. Thank you, -Jacob B
Apr. 18th, 2018
Janice Jones Cortland, NY
Some sensors do work front, side and back door. Not the fault of Protect America I am unable to call and activate most sensors [especially my carbon monoxide ] I was attacked by carbon monoxide October 2017 at that time my phone would not work to even call 911, a neighbor found me unable to walk or talk on the porch. Most of the time my phone will not work to call Protect America. I cannot even call Spectrum my cable company as my stalker illegally controls all phone calls to and fro and my internet. Cortland police do not have the equipment to investigate the stalkers electronically the stalkers have to be invested by state police. I have no way to control any communication with outside world stalkers have control of my electric life, and US mail. I would like to sell and move to another state as to cross state line stalking is against federal law. I do hope this review gets out. Many times stalkers do not get up early.
8 years ago
Reply from Brinks Home Security
Hi Janice, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions
Mar. 27th, 2018
maverick007 Cold Spring, NY
the best securitycompany so far. Sara N. is a gem. So professional, so organized, knowledgable, so personable. She is the best helper, bar none. She is so thorough and smart!. Everything works and the set up was seamless.
8 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Sarah Bettencourt Mesa, AZ
I haven't signed up for services yet because I'm not getting a house until November, BUT they were thorough and honest. They really helped me evaluate Protect America VS other companies.
8 years ago
Reply from Brinks Home Security
Hi Sarah, we appreciate you taking the time to leave us feedback on your experience. We are glad we were able to assist you in evaluating the home security landscape. We look forward to protecting your future home!
-Adam
-Adam
Feb. 6th, 2018
Change A. E Seengow Los Angeles, CA
Carl was very responsive with communication. He helped install 20 solar panelson our house. The production is great and we are thrilled with the results. Would highly recommend this company.
8 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Susan Arizona City, AZ
I am very satisfied with the service of Protect America. I get notices right when something happens. Also they were very helpful with setting up the system. I feel safe knowing I'm in good hands. Thank You
8 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Vanessa O'Neal-Campbell Manchester, CT
Everyone who worked with me from the start of the sale to delivery and then the installation of the alarm system, was very courteous and professional. It made the installment very easy.
8 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Elizabeth Cleveland, OH
The representative who called me was extremely helpful and very knowledgeable. They told me a lot of info of which I was unaware. Unfortunately, I could not convince my boyfriend that this expense was necessary
8 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Michael Blount Haymarket, VA
Horrible communication with customers. Case in point: it was not until the day I called to cancel my service that I found out I could arm / disarm the system using my phone. I shouldn't be chasing my service company to find out what or if they've upgraded service. How difficult would a blast email have been? Instead ~ they choose to nearly lose a customer. Dumb. EVEN WORSE, (IMHO) ~ Moni does NOT offer discounts to veterans or military personnel. Smart (not!)
8 years ago
Reply from Brinks Home Security
Michael, We strive to ensure our customers are up to date with the equipment and service we provide, and I would like to apologize for the experience you had regarding this matter. We take feedback very seriously and appreciate you taking the time to address your concerns with us. I would love the opportunity to speak with you more in depth. So I may do so, please send us your account information via email to . Thank you, Ashley C.
Jan. 19th, 2018
James Burger (deceased) Rev. Margaret Burger Beckley, WV
Monitronics /Moni is the worst security system you can have. A request was made to discontinue service because the owner of the home died. That was April 19, 2017. As of this date the service was not discontinued and as the closets relatives, we are receiving an accumulation of monthly charges. We were told the system had to be paid for. So to date the charges are over $350. Do not use this security system.
8 years ago
Mike Hermitage, TN
Have a problem with system. System has been dead for a month or so, and I have only received one call, automated, from Moni, with no follow up. Called them to update my bill pay and while on phone decided to inquire about my system. Anyway, got in touch with tech support to inquire about system and was told that I am locked under contract and will have to pay to have tech support fix/ replace key pad. They did try to sweeten the deal saying a new system would be free if mine was busted. All of this started with a bad battery, which is rechargeable and only 4 yrs old. Should have researched more when looking into alarm systems. Monthly rates seem to nickle and dime over the last few years as well. There are cheaper options out there with shorter contracts. Seems to me that under such a long contract, with technology changing, I should be able to have free upgrades/ tech support. In the end, what good is a monitoring service if they do not call you when the system goes dark. I have a few months of contract left, will be switching that day. Hope this helps with your individual alarm searching needs. Happy New Year.
8 years ago
richard aristeo Wildomar, CA
great system, love that is no contract, I get to keep system after 1 year. self install and super easy, monthly service is one of the cheapest. customer service is great. I'm very pleased.
8 years ago
Swesso
I have had the service for five years, and am so ready to cancel. They keep going up on the price. I had problems with the thermostat, and I had had the service for only a couple of months and they wanted me to pay to have it replaced. I was supposed to be one of their "premier" homes. Then had problems with the smoke alarm going off randomly and the fire dept. kept having to come out. I had that feature turned off. Finally the key pad has stopped working. In order to turn off alarm we have to use our phones. We have re-calibrated it etc.. but it does not work. They wanted to charge me for another keypad. I am paying for services and features that I do not use. The support is awful from this company. Stay Away. I am counting the months until my contract is up! I am praying I can find a company that will buy out the remainder of the contract. I have better security with my dogs! Com on February 2018.
8 years ago
Cedric Nesbitt
Great company. We had our property serviced the same day be ordered the product. When we called to upgrade, they had someone out that day to service us. They are also cheaper than the competition.
8 years ago
Kim Phillips
I love dealing with Moni, because no matter what I have called them for, they have always giving me excellent customer service and they have a lifetime guarantee on all their equipment.
8 years ago
Susan Biard
The salesman and installer were both very helpful. The system has more features than my previous one. They call immediately in case of any emergency and follow up. I'm very satisfied!!
9 years ago
Brittany Loesch Rockwall, TX
From the sale, through installation, to making adjustments to names on the account after a break up, Moni has been efficient and thorough at every phase. I will definitely consider Moni for all future homes.
9 years ago
Kathleen E Gillespie Peoria, AZ
The sales people were exceptionally informative and answered all our questions concisely and completely. The services offered were comprehensive and progressive. The installation was immediate and thorough.
9 years ago
Coty
I have a problem with the timing. I wasn't sure about the company because I dont know how well I am protected. It uses some of the less fortunate costumers as a sales tactic and that is not why I came here to this company. It gives out free samples knowing that the product is harmful. It confuses me while I am trying to fully understant how company works. The directions from associates are rarely acurate which causes reason to doubt the goals of productivity. All this combined with more free samples from untrusted associate freezes my want to participate even tho i do know this company be what I need for a safer more productive life. Bottom line too much contradicting peices pushing and pulling in to many ways.
9 years ago
Reply from Brinks Home Security
Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!
Apr. 29th, 2019
Steve Austin, TX
I have been with them since they were Monotronics. I have never had an issue with equipment or service. We test the interactive service every once in a while and never a problem.
9 years ago
Review Source
Kanyin Esther
Brinks is the best home security with best professional installers with brinks security camera I can watch over my house whenever I’m on business trip what I like the most is that I can do all this thing through the brinks mobile app
2 years ago
Reply from Brinks Home Security
Kanyin Esther, we strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment. If there is anything you need, please don’t hesitate to reach out to us. - Andrea
Jan. 25th, 2024
Review Source
Nicky Martin Pontotoc, MS
Brinks company itself was a great company, however the system was so sensitive, many false alarms caused them to call in the middle of the night as well as the alarms being set off with the slightest wind. Customer service worked diligently to resolve the issues but to no avail. It's been years and I have associates that use this company and they highly recommend them, so will I.
3 years ago Edited October 5, 2022
Reply from Brinks Home Security
Hi Nicky! Thank you for your feedback and kind words. We are sorry to hear you experienced some trouble with the system. Please do not hesitate to reach out to our phenomenal technical or customer service teams if you have any questions or concerns. -Jaime
Oct. 5th, 2022
Review Source
David Lopez Jr Phoenix, AZ
We’ve been with Brinks for a while now, we had Monotronics before and they were bought out by Brinks. We were very surprised that they held our records that we were their customer and they quickly set our alarm system up. My only gripe with them is the lack of mobile features, such as panic alarm on the mobile side and bypass on the mobile app.
3 years ago
Reply from Brinks Home Security
We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime A.
Sep. 16th, 2022
Review Source
Matthew Laney Placentia, CA
Brinks Home Security installed a custom system in a house I shared with a former girlfriend. The installation was relatively quick and done for the agreed upon price. The system worked very well and gave my girlfriend peace of mind during evenings when I working late and when I traveled.
3 years ago
Reply from Brinks Home Security
Hi Matthew! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime
Jul. 6th, 2022
Review Source
Pamela Bittner Arlington, TX
I had a great experience with Brinks Home Security. They were always very professional and responsive. If we accidentally set off an alarm they were quick to call and if by chance we missed the call they dispatched the police to our home. I always felt very safe with Brinks.
4 years ago
Reply from Brinks Home Security
Hi Pamela! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime
May. 18th, 2022
Review Source
Robert Rootes Bestselling Author Fredericksburg, VA
Brinks has been around awhile. They have good product. They answered the questions I had about different systems. I wanted something that wasn't integrated into the existing system and were able to give me reasonable price solutions. I wanted a dedicated line that was independent and they had what I wanted.
4 years ago
Reply from Brinks Home Security
Hi Robert! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime
May. 11th, 2022
Review Source
Holly Ware Atlanta, GA
I just love everything about Brinks home security company. My family has used them for 3 generations now and we plan to continue to use this company. They've never let us down and always been eager to address and fix any issues that we may have had.
4 years ago
Reply from Brinks Home Security
Hi Holly! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime
Apr. 5th, 2022
Review Source
Wendy Shaw Queens, NY
Never felt more secure since installing my Brinks security system with over the phone support. Great customer service and tech support. Hooked right in with my Google assistant. Affordable monthly plan with 24/7 professional monitoring. Also cellular back up. Two thumbs up!!!
4 years ago
Reply from Brinks Home Security
Hi Wendy! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime
Mar. 4th, 2022
Review Source
Luke Swierczynski Waterford, MI
My wife is super into home security even though we live in a good neighborhood. Essentially zero break ins in our area in the last 5 years. System was clean and never caused any false alarms which was a plus, unless I was the one that forgot to type in the code. Ended up eventually switching to a self monitoring system.
4 years ago
Reply from Brinks Home Security
Hi Luke! While we hate to lose you as a customer, we are very happy to hear you had a great experience with us! If you ever have any questions or concerns on reactivating your monitoring service with Brinks Home, please let us know. -Jaime
Feb. 16th, 2022
Review Source
AMOS Hodge San Antonio, TX
I like the price and the service has been excellent the home monitoring is very good with different options for security when you are away or home
They alert if there’s a power outage and the system went to backup or if you had a incorrect code entered on your key pad.
4 years ago Edited May 12, 2022
Reply from Brinks Home Security
- We are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.
Jan. 5th, 2022
Review Source
Abi Frisco, TX
Brinks Home Security is one of the top company’s to use when it comes to home security. The tech rep that came to install my security system was friendly nice and professional. He got the job done right and in a timely manner. I feel safe and secured with Brinks home security system. Thank you for your services!
4 years ago Edited November 2, 2021
Reply from Brinks Home Security
Abi, Thank you for your review. At Brinks Home we strive to provide excellent customer experience and your review reassures all the work we do to achieve that. All of our technicians are trained to provide you with an unforgettable experience. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.
Nov. 2nd, 2021
Review Source
Anonymous
Our current home security company. Love it called them let them know the battery on my panel is not charging got a new battery in two days also had a tech call to help me install it and help bypass the system during the process so that the services don’t get a call out. They also helped reduce my monthly cost moving forward.
6 years ago
Reply from Brinks Home Security
Anonymous, We truly appreciate you taking the time to leave us this amazing review. We strive for experiences just like this one and we will continue to provide you and all of our customers with this kinda of experience. -Jacob B
Oct. 10th, 2019
Cherish
I like Brinks Home security because of there standardize security and home delivery services.
4 months ago
Reply from Brinks Home Security
Cherish, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! - Lex C.
Jan. 13th, 2026
Verified Customer
Review Source
Nancy
They have always been there within seconds if my alarm goes off. They call immediately
5 years ago
Reply from Brinks Home Security
Nancy, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.
Nov. 10th, 2020
Verified Customer
Review Source
Nelson Orozco
Concern about software glitches, a few nights ago a "glitch" cause my garage to open without my command. Had to reset the circuit breaker to reset it. Very concerning.
5 years ago
Reply from Brinks Home Security
Nelson, sorry to hear about your recent experience. I would like to reassure you we are here to help and will reach out to you. -Edwin Q.
Nov. 3rd, 2020
