Brinks Home Security Reviews
9.8
Overall Score
Verified Customer
Review Source
Curtis Guidry Port Arthur, TX
So far, the equipment has worked very good. I have several installation and no installation system, but they've worked just fine.
9 years ago
Verified Customer
Review Source
Lynn Bethlehem, PA
I just wanted my house to be safe. I think the sales team is good. I'm happy with the system but I think it could be more cheaper.
9 years ago
Verified Customer
Review Source
Anita Luckenbaugh Greenville, SC
Everything with them has been excellent. I just think they're really good; they walk you through the entire process.
9 years ago
Verified Customer
Review Source
William Zirlott Irvington, AL
I'm not satisfied with Protect America. They do not provide us with somebody in the area when we need something done to our system.All they do is send the parts and we must do it ourselves. That is very inconvenient because I'm 77 and my husband is 80; we're not able to do that kind of stuff anymore.
9 years ago
Verified Customer
Review Source
Theo Jack Jacksonville, FL
I haven't got with sales since I used them so I guess I would say they are good because I like the service. It's very simple
9 years ago
Verified Customer
Review Source
Abraham Singletary Winterville, NC
I have the whole wireless window, door video camera everything. They are 10/10 and I am greatly satisfied.
9 years ago
Verified Customer
Review Source
Jay Shavitz Little River, SC
Technical support is now offered only online not by telephone, that's been a little bit frustrating at times. I have a security system and monthly monitoring service.
9 years ago
Verified Customer
Review Source
Kathryn Emerson Crescent City, CA
I felt like I needed an alarm system, but I'm not pleased because the alarm keeps going off when I go out when I'm out of town and have the law enforcement show up when there's nothing going on. Overall, they're not good, but the sales team is great.
9 years ago
Verified Customer
Review Source
Majid Keramat Reseda, CA
This is a great company to work with. I wanted some protection for my house and everything works very well.
9 years ago
Verified Customer
Review Source
Marketa Howard Manchester, KY
I've been with Protect America for over 10 years because I want to protect my home and family. I'd give them a 100%
9 years ago
Verified Customer
Review Source
Carla Cooper Washington, DC
A friend told me about Protect America, and I went with them so I could be safe. The service has been great so far.
9 years ago
Verified Customer
Review Source
Jerry Campbell Cleveland, OH
I decided to get an alarm system for my house in 2008, and I have liked everything. The service has been great!
9 years ago
Verified Customer
Review Source
Rufus Jordan Headland, AL
I had a security system in other places, so I knew I was going to need one out here in Texas. Everything has been really great. Definitely a 9/10.
9 years ago
Katie Fried
Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!
10 months ago
Reply from Brinks Home Security
Hello Katie. Thank you for taking the time to leave a review. We are sorry to hear about your experience with the transition from Cox. If you are needing additional assistance with an appointment, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Nov. 20th, 2025
Linda Graef
The fact that they only have 3 day warranty’s and they’re cameras in the back was very blurry we called called tryed to cancel several times … unfortunately they will not let you outta the contract… Guess we will have to Go to Court … I have a lady friend who’s in her 70’s these peoples have no compassion… when you have an emergency they call your phone doesn’t come through the security system in the house .. she’s a fall risk …we need better service… these people are a joke .. be careful people!!!! They only give you 3 days .. but online they say 30 days … very bad experience they don’t care about their customers… we want out of the contract… 3200.. plus Whst a joke … cameras are very blurry .. .. no visual… please someone contact me if you know how this lady can get outta her contract … she’s in her 70’s not in good health… people take advantage of elderly people all the time .. it’s sad … my email srwd12345@aol.com 757-269-1396…
10 months ago
Reply from Brinks Home Security
Hello Linda, thank you for your feedback regarding your experience. We have located your account and will be reaching out to you with two business days. -Paul H.
Nov. 11th, 2025
Wayne Mulkey Hammond, Louisiana
After the tweaks were straightened out, I want to personally thank Malachi, Noah, Nam, Hector who I talked to on the phone, and the rest of the brinks staff and crew that worked so hard to get me up and running,
4 weeks ago
Reply from Brinks Home Security
Thank you for taking the time to share your feedback, Wayne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Aug. 31st, 2026
sonya ramsaroop Syracuse, New York
The customer service was fantastic! The representative was friendly, patient, and very knowledgeable. Not only did he explain possible dilemmas and create a tech appointment but he also reviewed and lowered my bill!
4 weeks ago
Reply from Brinks Home Security
Thank you for taking the time to share your feedback, Sonya. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Aug. 31st, 2026
Review Source
Lisa McCarter Pinehurst, Texas
Unwilling to provide documentation to me without a subpoena from an attorney to prove that I did not extend a contract.
1 month ago
Reply from Brinks Home Security
Lisa McCarter, We appreciate you taking the time to leave a review about your recent concerns. Brinks Home takes all complaints seriously. You may send us your account details and details about your concerns to socialmedia@brinkshome.com for further assistance. Thank you.
Aug. 17th, 2026
Review Source
Sherry Williams
Both ladies assisting me were very helpful, mannerly, friendly, and professional. They listened carefully and even offered condolences on the passing of my fiancé. They were able to answer every question I had.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Sherry. We are pleased to hear about your positive experience with our team! We would like to send our condolences for your loss. We're committed to doing everything possible to ensure your satisfaction. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 31st, 2025
Mason Honeycutt
When my system was changed to WiFi, the sensors on my doors weren’t changed. I have set my alarm for several years, bypassing the sensors on my doors. This caused me to decide to cancel my service with brinks.
After talking to the service representative, she convinced me to get the door sensors updated, at a reduced price, and to continue my brinks service.
1 year ago
Reply from Brinks Home Security
Hello Mason, thank you for your feedback regarding your experience. We are glad to hear that you we were able to assist you with a reduced offer to update your alarm system. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 29th, 2025
Rick Oppenheim
I had questions about my contract and rate and CSR/Acct Mgr Shawn was not only knowledgeable and helpful, he was able to get me a "loyalty" reduction my rate. Outstanding service!
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Rick. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 25th, 2025
Review Source
Sarah Willis
Awesome customer service! I had various issues to resolve during my call. As I've been putting off calling for too long. The agent was so patient, helpful and all around great the whole time.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Sarah. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 23rd, 2025
Review Source
Tia Clark
My issue was resolved by unplugging my alarm. Unfortunately, I had to be transferred to a second person before I was instructed to unplug the alarm. Additionally, the person who made the transfer didn't tell his colleague the reason for the transfer. Therefore, I had to repeat everything I told the first person, which extended the length of the call while my alarm was loudly blaring. Had the second person I spoke with not been so pleasant, I would have rated this experience 2 stars.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Tia. We appreciate your feedback about the transfer experience. If there is anything we can help with, please reach out and we will be happy to assist.
Jul. 23rd, 2025
Cynthia Archer
Excellent Customer Service over the phone the Tech that I spoke to very early this morning was Amazing. And I had an opportunity to speak with Miss Jasmine Excellent Representative as well
,
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
C Walton
I sincerely enjoy the speed of talking to a live person, quality customer service, and resolve. Trevor and Ramon were great in answering my questions and providing me with the best home security solutions.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, C. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
Donald Hales
My customer service rep was awesome. She quickly identified the issue I was facing, quickly made suggestions, which in fact immediately rectified the situation. I was very pleased.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Donald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
Warren Carlton
The CSR I spoke with was very pleasant to speak with and she assisted me with my task and she tried to keep me as a customer. But, the company that we have switched to gave us a better rate that Brinks Home Security could not beat.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Warren. We are pleased to hear about your positive experience with our team! We are sad to hear you leave us though. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Scot Haskell
I had a great talk with the technician he walked me through a process of the alarm and set up an appointment for a technician to service my alarm system.a credit to the company.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Scot. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 18th, 2025
Review Source
Cjay Benson
Daniela the associate that helped me was outstanding when helping me with my issue. She had solutions and immediately took actions. I’m grateful and happy with the service I was given.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Cjay. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 18th, 2025
Sandra Rowell Harker Heights, TX
Customer service is terrible! The first time we were scheduled, no one showed up and when I called to find out why, their only solution was to reschedule for 2 weeks later. Not acceptable! Today I was on the phone for 1 hour and 27 minutes, transferred from dept to dept before being put back at the beginning of the queue! Then I was given the phone number to tech support and was with them for another 20 minutes! Not happy with an appointment 19 days away for an issue that should have been completed with the original job. I do not have much confidence in this company. I hope service improves and that this is not indicative of the kind of help we will get if we actually have a break in!!
4 years ago
Reply from Brinks Home Security
Hi Sandra. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the technician as well as hold time over the phone. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime
Feb. 24th, 2022
Romano A. Lopez Hollywood, FL
1. They do not honor their 4-year contract. After you sign for a set monthly payment for 4 years, BRINKS will still raise your monthly bill every 6-, or 12-months. 2. They will outsource some of their in-home technical services. The technicians are regularly not in time, and they usually do not bring the required equipment to install or replace. I've had the same technician come 3 times and he still failed to bring the new alarm system BRINKS said they would replace at no cost. Our alarm system has been triggered by accident, and none has cared to call me on the phone. BRINKS is a very unreliable security company.
4 years ago
Reply from Brinks Home Security
Hi Mr. Lopez. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding the monthly bill as well as technician experiences. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime
Feb. 24th, 2022
elliott shine Upper Marlboro, MD
Stay away from Brink! Brink has fast response to trouble calls like many other companies; however lacks with customer and technical care. My parents activated service the beginning of 2020 and later added cameras. I soon realized that their camera service is not good and consist of a poor configuration of Skybell and Alarm.com technologies that do not work well together or with other major devices which makes technical support a nightmare. The doorbell camera is unreliable often miss recording events and do not work with your computer (seems to only work with smartphones), other outside camera has very bad unrecognizable night vision that's in b/w, neither camera works with Alexa.
5 years ago
Reply from Brinks Home Security
Elliot, , we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and we want to be accountable. With that being said I would be more than happy to look into this matter and reach out to you as soon as possible. -Daniela S.
Oct. 26th, 2020
Michella Mccree Norcross, GA
I have been a valued customers for years and my whole family uses you guys service ... I had Protect America and then it became Brinks Home Security . My system starting having false signals which was very frustrating . Some times we would set off the alarm nobody would call thank God that we was okay ! I have literally been on the phone since 7am it is now 810 and I'm on hold again . Because everyone keep transferring me to different departments causing me to keep explaining the problem . So finally I asked to speak to a manager and the call never gets there ... this is very frustrating you guys take your money out my account every month and the service is starting to be crappy and customer service and knowledge is not the best !!!!!
6 years ago
Reply from Brinks Home Security
Michella, we are sorry to hear you are having problems with the system. At Brinks Home your security and satisfaction are our priority. I would like to reassure you we are here to help and would be more than happy to take a further look into this matter. I have located your account with us, and I will be more than happy to reach out to you to ensure we resolve this matter. – Juana H.
Sep. 8th, 2020
Gerry P Troy, NY
I was with Protect America for years, then it was bought out by Brinks. Worst customer service ever! I tried to contact them four times with no success. First was a call to customer service (just need help on a hardware upgrade) twenty five minutes on hold only to get disconnected without ever speaking to someone. Second attempt was text message, got my message response an hour later, only to say we can help with that here you have call customer service. I called customer service again, twenty nine minute wait with the same results, disconnected with out speaking to anyone. I have since canceled my services, which was no small feat in its self, and went with a different alarm company. By the way I had great customer service when it was Protect America!
6 years ago
Reply from Brinks Home Security
Gerry,here at Brinks Home we strive to provide excellent customer service and when this is not done we like to be inform to be able to rectify that. Allow me to apologize if your experience was anything other than impeccable. It breaks my heart that we will be losing you as a loyal customer due to your experience. I would like the opportunity to take a further look into this matter. However, we have not been able to locate your account based of the information provided. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to take a further look into this matter and reach out to you. – Juana
Aug. 24th, 2020
Denise
It went great. Nice and easy. It was a DIY install with the tech on the phone. He was great in explaining and helping every step of the way. I would highly recommend protect America
6 years ago
Reply from Brinks Home Security
Hi Denise, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience with the installation. Please let us know if we can provide you with further assistance.
Apr. 28th, 2020
Sharon Crosby Coraopolis, PA
My disappointment with Protect America is that they started with the monthly billing amount of $19.99 per month and then the bill was increased to $49.99 per month and when I called to tell them that the billing was wrong they said that it always was $19.99 per month and their billing statement is not due 30 days after the closing date. Another disappointment is that the alarm is no longer sounding when the front door opens and the sensor is no longer tripping the alarm. Since I have an adversary who enters my residence using a key that was obtained illegally, the directions were stolen and the password was compromised enabling the trespasser to turn off the alarm. I am not happy with Protect America. My comments are alleged.
6 years ago
Reply from Brinks Home Security
Hi Sharon, Thank you for reaching out. We appreciate your feedback. To improve your experience as a customer, we’ll be happy to review your account and go over any questions you may have in regards to billing or your equipment. Please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Feb. 21st, 2020
Richard Paoletti New Castle, DE
I have been with Brinks Security since they the took over Live Watch. It started of with great service until one day I called and said I was building a new house. I informed Brinks about the new house and told them I was taking my existing system with me. I was told no problem. I told the agent that I would need 5 or 6 new window magnetic contacts. I was told the cost would be $14.50 when I went to order the 6 new contacts I was told they were $29.00 each. I asked why the increase of 100% I was told they had no knowledge of my conversation with the agent, and the price is what it is. I am now looking into a new company and new system for my new home. it is not about money it is about principle. At one time I had 2 security systems with Brinks and referred clients to them. I would not do that again, not because of the money but the attitude of the last agent I spoke to. If I could give you a tiny bit of advice CUSTOMER SERVICE.
6 years ago
Reply from Brinks Home Security
Richard, We are truly sorry to hear of your recent negative experience with us. At Brinks Home we strive to provide superb customer service, and when one of our customers feel that we have failed their expectations it is tremendously important for us to know. If there was any form of miscommunication or misunderstanding from our end, we would like to rectify that. I have located your account with us, and I would be more than happy to investigate this matter further. Once the investigation is complete, I will be sure sure to reach out to you. – Juana H.
Jan. 2nd, 2020
Matt Moyer Easton, PA
The install went well. The customer service is helpful especially for the video cameras. The doorbell was simple. YouTube video helped with that. Recommend doing that first before phone appt.
6 years ago
Reply from Brinks Home Security
Hi Matt, Thank you for the positive review! We’re happy to hear our Care team was able to help you with your video cameras. Please let us know if we can provide you with further assistance.
Dec. 4th, 2019
Leonard Booth Santa Fe, NM
I’ve been with Protect America for 10 years and they’ve always taken care of me. We’ve moved 3 times in that span and it’s easy enough for my son to reinstall it each time.
I can’t recommend them highly enough.
6 years ago
Reply from Brinks Home Security
Hi Leonard, Thank you for the positive review! We’re happy to hear our equipment has been easy to reinstall and use with each move you’ve made! Please let us know if we can provide you with further assistance.
Dec. 4th, 2019
Larry Hartford
These guys were awesome! Shipped out a package and I had a security system setup the next day. Got a great deal with an affordable package and feel safer when I’m out of town. A+ Protect America.
6 years ago
Reply from Brinks Home Security
Hi Larry, Thank you for the positive feedback. We’re happy to hear our system has helped you feel safer. Please let us know if you need any further assistance.
Oct. 22nd, 2019
Cynthia Pompano Beach, FL
Excellent! I would only recommend having more pamphlets with pictures for installation. Thats all. Other than that, great price for what we're looking for. Agents were very nice.
6 years ago
Reply from Brinks Home Security
Hi Cynthia, Thank you for the positive feedback! We're glad you're enjoying your equipment and service. Please let us know if you need any further assistance.
Oct. 21st, 2019
Alton
Protect America has been helping me secure my home for 4 years. They’ve always been helpful at servicing the account, offering support, and upgrading equipment. I trust them completely to keep us safe.
6 years ago
Reply from Brinks Home Security
Hi Alton,
Thank you for the feedback. We're happy to hear you're enjoying the service! Please let us know if you need any further assistance.
Thank you for the feedback. We're happy to hear you're enjoying the service! Please let us know if you need any further assistance.
Oct. 18th, 2019
Ely New York, NY
I recently became a customer of Protect America. They sent me a very cool panel and some great equipment. It took about 25 minutes to get it all set up.
So far I’ve been very pleased with their professionalism
6 years ago
Reply from Brinks Home Security
Hello Ely,
Thank you for your positive feedback and welcome to the Protect America family. We are glad you are enjoying your new equipment and service. Please let us know if you need any further assistance.
Thank you for your positive feedback and welcome to the Protect America family. We are glad you are enjoying your new equipment and service. Please let us know if you need any further assistance.
Oct. 11th, 2019
Tammy Ashland, KY
Customer service was professional, friendly. I have spent hours on the phone numerous times during the month 7 through the rest of my 36 month contract. The self installation initially was fine, no problems. The sensors started to fall from the doors and use was impossible even after having a contractor come to my home to recess sensors. I have had to fulfill my contractual agreement although the system was not working for the last two years plus. They did however offer an up grade which would result in an increase in my obligation, no guarantee the system would work then either. I declined. Customer service has continued to offer to change out the system and offer a gift card, should I upgrade which obviously would change contractual agreement. My contract ends October 31, 2019, no one has offered to term out the contract during this time, nor dismiss the last payment, I bought the system for protection as I am a single grandmother raising my grand daughter and felt safe with a security system, should it work. I am disappointed to say the least. I would have a very hard time recommending this service. One more payment of $41.99 for October and I no longer need to deal with them.
7 years ago
Reply from Brinks Home Security
Hi Tammy,
Thank you for reaching out to us. If there is any way we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. To further assist you with your account and agreement please reply via ‘Private Response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we can verify you as a customer.
Thank you for reaching out to us. If there is any way we can improve your experience as a customer we’re more than happy to pull up your account and review your options available. To further assist you with your account and agreement please reply via ‘Private Response’ with the name and address associated with the account. A member of the Accounts team will reach out to you once we can verify you as a customer.
Sep. 24th, 2019
Monica
Not happy at all. Want to return it all. I feel very misled and wish we would have gone with ADT.
We explained our situation with our teen, what we needed, what we were offered from ADT. The end result was not enough sensors, Keypads, or cameras, and cameras without motion detection. I get alerts when recordings are made but nothing happens in the video that warrants being recorded. I can't hear the door sensors unless I'm on the main floor where it is or I carry it around with me. Ridiculous. I told the sales rep our main concern was a teenager making poor choices and sneaking out and some recent break ins. I don't doubt what we have will protect us from the latter but the camera situation is a joke. I want to return those if not everything and downgrade monthly rate. We can just buy WiFi cameras off amazon.
7 years ago
Mark G. Niles, IL
Think twice before signing a contract with this company.
They have horrible automated customer service. Be prepared to go through a series of voice prompts and then passed from one team to another several times if you need any help, while waiting on hold for an extended period of time. Once you realize you don't want a security company that isn't responsive you will learn that Brinks plays games and makes it difficult to cancel. Their website states "Should the time come when you decide that a home security solution is not right for you, it shouldn't be a complicated process. Simply call us" to start the cancellation process then lists quite a few steps you will have to have to navigate to complete the process. When you call the number provided they tell you they can't assist you and you have to call another number that is only open during a specific time, where you have to play phone tag with one individual that isn't motivated to cancel your account.
7 years ago
Reply from Brinks Home Security
Mark, We never intend to make any request a difficult and hearing a customers wants to cancel the protection of there home, it doesn't sit right with us. We are sorry that this process was not easy for you, we do have a cancellation process as you read on our website, it is quiet simple. I will be doing some further research into matter so we can resolve it amicably. I have located your account and I will be sure to reach out to you as soon as possible. -Jacob B
Aug. 28th, 2019
RICHARD MILFORD Bakersfield, CA
Protect America provides excellent customer service and a easy DIY installation process with customer support to walk you through it. Protect America provides discounts for first responders and law enforcement.
7 years ago
Reply from Brinks Home Security
Thank you, Richard!
Aug. 1st, 2019
Amanda Marietta, GA
I've been a customer of Protect America for the past 3 years. Over those 3 years service was fine. I picked Protect America because I was a renter and the system is portable. I now own a home and upon time for renewal started the process of shopping out the best deal I could find along with a wall hanging system because I grandkids that can reach the portable table unit I been using. I described my requirement to the salesperson, they gave me a discounted monthly rate less that what I'd been paying for the past 3 years so I agree to give it a go. The equipment arrived as I was leaving to go out of the country so I called Customer Service and they said I had 30 days so no problem. Beginning Tuesday 7/23, I've called every single day multiple times and spent literally hours either on the phone and/or waiting by it for a call back. During this time I've been shifted around from person to person saying I needed to speak to another department. Last night the rep said if I'd stay he would send someone out to modify the equipment to wall hanging and install at no cost given the excess trouble BUT I'd have to agree to extend another year. Really?!! So I said never mind. This does not work for me. I just want to return and cancel. He said I'd exceeded my right to cancel after I've been calling for DAYS! Today 7/26, I am extremely frustrated. I don't want to haggle anymore. I just want to return the equipment and cancel the contract. According to the website and google, I can do this within 30 days. I'm so angry and tired of the run around. So, this is day 4 and another promised call back from Management. I'd bet money it doesn't happen again. Until this experience, I was happy with their services but after the headache and time spent stressing over this, I will no longer recommend this company or use them ever again. They do not follow through with promises to paying customers.
7 years ago
Reply from Brinks Home Security
Hey Amanda - Thank you for your feedback. We're sorry to hear that you've had a less than ideal time with our customer service team. Here at Protect America, we pride ourselves on our customer service. That being said, we'd like to right this situation. When you have a chance, please reply via 'private response' with the full name & address associated with your account. A member of our customer care team will reach out to you once we are able to verify you as a current customer. Thank you again for your feedback. We look forward to correcting this situation with you.
Jul. 28th, 2019
Elle La Vergne, TN
The service has been alright since they took over from my previous alarm company. However, the customer service is ATROCIOUS! I have been receiving calls, at least 4 each day, from Brinks & I have requested to be taken off of their call list. Yes, I am on the national Do Not Call Registry. Anyway, I called the regular customer service line for Brinks and had a great call w/Nate about the situation. He was to transfer me to a manager and I got Pauline (not a manager) and she was the most RUDE and non-helpful person. Why do I have to continuously give my account information; especially if you are not the person to whom I was to be transferred? After over 5 minutes w/she wasn't going to assist me without giving my information for a 3rd time, I hung-up! Brinks, you MUST do better.
7 years ago
Reply from Brinks Home Security
Elle, We are taken back by the experience described in your review . Please know that we never mean to make any request a difficult one. Our customer service team is dedicated to assisting customers to there peak would like to investigate this matter, as this is the complete opposite of what we strive to bring our customers on a daily basis. With this being said could you please send us a direct email with your account information to , I will be more than happy to reach out to you. -Jacob B
Jun. 21st, 2019
James Washington, DC
Potential customers beware. Protect Amerca will do anything to sell you the home protection system, but the after sale service is dodgy and unhelpful. Decided to renew my service with them at the end of my first three-year contract with them, and the agent at the time told me she could upgrade me to a better protection system without an additional cost. However, she didn't mention the specs of the new system, and it ended up not being compatible with my house. When I reach out to their agent on the particular issue, the new agent couldn't provide me with any solvable solution. While it is not the new agent's fault, I do feel like I have been lied into signing up another three-year contract. Be careful with them.
7 years ago
Reply from Brinks Home Security
Hey James - We appreciate your feedback. When you have a chance could you please reply via 'private response' with the full name and address associated with your account? A member of our care team will reach out to you once we can verify you standing as a customer. Thank you again for your feedback and we look forward to speaking with you!
May. 29th, 2019
