Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Katrina Peters

Representatives are very nice. Even when your in distress, they always remain professional.

6 years ago

Reply from Brinks Home Security

Hey Katrina - thank you for the feedback!

May. 9th, 2019

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Verified Customer

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Josh dalton

The price is a little high for what you get. I only have first floor doors and windows, no motion sensors

6 years ago

Reply from Brinks Home Security

Thanks, Josh!

May. 9th, 2019

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Verified Customer

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Kimar Middletown, OH

Customer service is available. The system is easy to set up and the best thing is the ease of it.

6 years ago

Reply from Brinks Home Security

Thank you for the positive words, Kimar!

May. 7th, 2019

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Verified Customer

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Ms Cameron

Like the way it work's just wish the video camera wire was much longer so you can mount it on the wall higher

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Lisa Yann

The sensors keep falling off and I don't get texts, but the dispatch the police to my house and now they are threatening to fine me.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Angel Cordero

It should be easier to add items. I been trying to a door sensor for months and just can't figure out how to

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Robin

The service offers a very quick response. The device looks adequate but looks like it was made in China.

6 years ago

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Verified Customer

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Tio

I called to sign up, and I was helped right away. It was an easy process to work with Protect America.

6 years ago

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Verified Customer

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Linda

Customer service is always there for us. The device was easy to install and easy to take care of.

6 years ago

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Verified Customer

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Anonymous

I was not aware of the grace period in which I was able to cancel the service, so I was stuck with the equipment. You have to install everything yourself.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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James

They've been very responsive to anything I have asked. It was very easy to install and use the device.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Jesse

They are very attentive and they answer your questions in a way that's easy to understand.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Brad Lake Jackson, TX

Customer service always answers their phone when you call. The product is very easy to install.

6 years ago

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Verified Customer

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Jan Balko, OK

Their customer service is always available and fast. The product was the cheapest so there is poor signal reception.

6 years ago

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Verified Customer

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Dave Wausau, WI

I have had my alarm go off a couple of times and they had good responses from Protect America

6 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Anonymous Montebello, CA

I like the overall simplicity of the service. It is very convenient and easy to use.

6 years ago

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Verified Customer

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Judith Union, MO

I liked that I was able to install the equipment by myself. I have never had a problem with it.

6 years ago

Reply from Brinks Home Security

Hey Judith - Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marvin Detroit, MI

The price is decent and comparable. I appreciate the great service that they offer.

6 years ago

Reply from Brinks Home Security

Hey Marvin - Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Richard Burgettstown, PA

Customer service was helpful with the installation. The service does exactly what it says it will do.

6 years ago

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Verified Customer

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Christine Far Rockaway, NY

It was easy to assemble. They assisted me whenever I had any questions about the system.

6 years ago

Reply from Brinks Home Security

Hey Christine - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ann Birmingham, AL

Their employees are very educated. There are a lot of unique features that I am very happy with.

6 years ago

Reply from Brinks Home Security

Hey Ann - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Opa-locka, FL

The company is good and they have good equipment, but I think the alarm needs to be louder.

6 years ago

Reply from Brinks Home Security

Hey Michael - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christopher El Paso, TX

They provide the best customer service and answer all my questions. Their sensors are outdated.

6 years ago

Reply from Brinks Home Security

Hey Christopher - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Dicki Cedar Hill, TN

The customer support gave me a reply really quick. The equipment was pretty up to date.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Steven Erwin, TN

I like the quality of the equipment. The main panel and the price of the equipment.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Letigre West Palm Beach, FL

Protect America is always on time when I am in need. The equipment is easy to use.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Lynette Killeen, TX

I tripped the alarm and Protect America called immediately so I haven't had any problems.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Clearwater, FL

I like that I get notifications on my iPad when the alarm has been activated or deactivated.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Marsha Kenne Decatur, AR

I Love everything about Protect America but I would really like a hard copy of all directions on Paper...Thank you

6 years ago

Reply from Brinks Home Security

Hey Marsha - Thank you! If you could, please reply via private message with the best way to reach you and a member of our team will contact you to answer any product based questions you may have.

Mar. 24th, 2019

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Verified Customer

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Judy Johnson Lubbock, TX

Very impressed with customer service and the installation was was easy but it just took a while

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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annie

Love the service and the ease of installation. Hate that it took me 3 phone calls and an online chat to get extra stickers for my windows.

6 years ago

Reply from Brinks Home Security

Hey Annie - Thank you for the kudos! However, we're sorry to hear that you had to call three times to request additional stickers. If you have any questions in the future, please do not hesitate to reach out - our customer care team is at the ready to assist.

Mar. 14th, 2019

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Verified Customer

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Dustin Riverside, CA

The equipment and the service provided by Protect America are good. I have peace of mind with their system.

6 years ago

Reply from Brinks Home Security

Thank you, Dustin!

Apr. 7th, 2019

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Verified Customer

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Shon davis

The product is as advertised, customer service was very helpful with installation

6 years ago

Reply from Brinks Home Security

Thank you, Shon!

Apr. 7th, 2019

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Verified Customer

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Rick Odessa, TX

I really enjoy the quality of service provided. Everything has met my expectations at Protect America.

7 years ago

Reply from Brinks Home Security

Thank you, Rick

Apr. 8th, 2019

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Verified Customer

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Ken Canal Winchester, OH

They were very helpful in getting everything set up. The services are also very reasonably priced.

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Cynthia Corpus Christi, TX

I wish it was a little more compatible with other devices. Customer service are really good about answering my questions.

7 years ago

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Verified Customer

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Timothy Dennis

Easy to setup and use, great support by Protect America Customer and technical support

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Robert Supply, NC

The customer service responds timely. The equipment is high quality and it is easy to use.

7 years ago

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Verified Customer

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Lauren Wilkes-Barre, PA

It seems pretty easy. They have been a big help. Everything seems to be working the way it is supposed to.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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SkyB Aurora, CO

the system is very easy to use. We feel super safe. I love being able to use the app.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Doug South Bend, IN

Customer service is always responsive. The product is cost effective and it functions.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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allen Vanleer, TN

It was the cheapest one. It is easy to learn and it is easy to use. Sales support was really good but trying to get information kind of sucks.

7 years ago

Reply from Brinks Home Security

Hey Allen, we’re sorry to hear that our customer service representatives are not handling your account properly. At Protect America we strive to always put our customers first and resolve any issues as quickly and politely as possible. Could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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Verified Customer

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Lottie Flath Rocky Top, TN

It all works good and I'm satisfied with it. They've been good about helping me.

7 years ago

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Verified Customer

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Ron Quinlan, TX

Customer service was very good. It got here fast and was easy to install. Everything works good.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathryn Mercer Tucson, AZ

Their pricing for life, equipment-ease if use, and if course the customer service is fantastic.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kashyap Dixit Dover, DE

There are no concerns on company's part though two of our sensors are not working.There are no personal visits. Not even one time. No telephone calls. This puts us off.

7 years ago

Reply from Brinks Home Security

Hey Kashyap, we’re sorry to hear that your sensors are malfunctioning. At Protect America we certainly want to correct any issues you might be having with our service! Could you please DM us with additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Dec. 5th, 2018

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Verified Customer

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Rabia

Good price, very reasonable and willing to help all the time, so far I am happy with the service

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kele Piper

My system is not installed the way it should be and I am not using the features as intended. I am not a tech person so to expect me to be able to install and use a system with a phone call is not very realistic.

7 years ago

Reply from Brinks Home Security

Hey Kele, we’re sorry to hear that your equipment is not working as expected. At Protect America we have all of our equipment preprogrammed by our security experts to match your specifications. It should work out of the box without any need to tweak the settings. Could you DM us with some additional details so that we can assist you with your setup issues? Thanks and please let us know if you have any other questions.

Dec. 5th, 2018

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Verified Customer

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S B North Las Vegas, NV

Able to move residences with system, fairness of monthly service, support with setup

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sardia Hankins Raleigh, NC

Because it is very difficult to get to a customer service during business hours and after hours for non emergency needs.

7 years ago

Reply from Brinks Home Security

Hey Sardia, we’re sorry to hear that you have had a difficult time getting a hold of our customer care team. At Protect America we strive to eliminate hold times entirely and make it as easy as possible for our customers to get assistance. Would you mind direct messaging us some additional details so that we can get someone to help you with any issues you are experiencing? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

Brinks Home Security Reviews