Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Almetta Russell Fort Worth, Texas

Great Customer Quality Professional Service!

2 months ago

Reply from Brinks Home Security

Hi Almetta, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Jim W. Denver, Colorado

Knowledgeable tech support, courteous, friendly person! :)

2 months ago

Reply from Brinks Home Security

Hi Jim, we are happy to hear that you are satisfied with the service you received. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

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Brenda Morrison Columbus, Ohio

Installer was wonderful and very patient with us.

2 months ago

Reply from Brinks Home Security

Hello Brenda, thank you for rating us 5-stars! We are pleased to hear of your positive experience with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. -Paul H.

Jul. 2nd, 2026

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Eduardo Perez Miami, Florida

she was great and willing to help with my situation

1 month ago

Reply from Brinks Home Security

Eduardo, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a great review!

Aug. 10th, 2026

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Anita Richardson Midland, Texas

Fernando was very professional and helpful

1 month ago

Reply from Brinks Home Security

Hi Anita, we are extremely happy to hear that you are pleased with your Brinks Home service from Fernando, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Kanyin Esther

Brinks is the best home security with best professional installers with brinks security camera I can watch over my house whenever I’m on business trip what I like the most is that I can do all this thing through the brinks mobile app

2 years ago

Reply from Brinks Home Security

Kanyin Esther, we strive to always provide our customers with platinum grade equipment to protect your investments, we are happy to hear that you are satisfied with your equipment. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 25th, 2024

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Nicky Martin Pontotoc, MS

Brinks company itself was a great company, however the system was so sensitive, many false alarms caused them to call in the middle of the night as well as the alarms being set off with the slightest wind. Customer service worked diligently to resolve the issues but to no avail. It's been years and I have associates that use this company and they highly recommend them, so will I.

3 years ago Edited October 5, 2022

Reply from Brinks Home Security

Hi Nicky! Thank you for your feedback and kind words. We are sorry to hear you experienced some trouble with the system. Please do not hesitate to reach out to our phenomenal technical or customer service teams if you have any questions or concerns. -Jaime

Oct. 5th, 2022

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David Lopez Jr Phoenix, AZ

We’ve been with Brinks for a while now, we had Monotronics before and they were bought out by Brinks. We were very surprised that they held our records that we were their customer and they quickly set our alarm system up. My only gripe with them is the lack of mobile features, such as panic alarm on the mobile side and bypass on the mobile app.

4 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime A.

Sep. 16th, 2022

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Matthew Laney Placentia, CA

Brinks Home Security installed a custom system in a house I shared with a former girlfriend. The installation was relatively quick and done for the agreed upon price. The system worked very well and gave my girlfriend peace of mind during evenings when I working late and when I traveled.

4 years ago

Reply from Brinks Home Security

Hi Matthew! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Jul. 6th, 2022

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Pamela Bittner Arlington, TX

I had a great experience with Brinks Home Security. They were always very professional and responsive. If we accidentally set off an alarm they were quick to call and if by chance we missed the call they dispatched the police to our home. I always felt very safe with Brinks.

4 years ago

Reply from Brinks Home Security

Hi Pamela! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 18th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Brinks has been around awhile. They have good product. They answered the questions I had about different systems. I wanted something that wasn't integrated into the existing system and were able to give me reasonable price solutions. I wanted a dedicated line that was independent and they had what I wanted.

4 years ago

Reply from Brinks Home Security

Hi Robert! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

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Holly Ware Atlanta, GA

I just love everything about Brinks home security company. My family has used them for 3 generations now and we plan to continue to use this company. They've never let us down and always been eager to address and fix any issues that we may have had.

4 years ago

Reply from Brinks Home Security

Hi Holly! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Apr. 5th, 2022

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Wendy Shaw Queens, NY

Never felt more secure since installing my Brinks security system with over the phone support. Great customer service and tech support. Hooked right in with my Google assistant. Affordable monthly plan with 24/7 professional monitoring. Also cellular back up. Two thumbs up!!!

4 years ago

Reply from Brinks Home Security

Hi Wendy! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 4th, 2022

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Luke Swierczynski Waterford, MI

My wife is super into home security even though we live in a good neighborhood. Essentially zero break ins in our area in the last 5 years. System was clean and never caused any false alarms which was a plus, unless I was the one that forgot to type in the code. Ended up eventually switching to a self monitoring system.

4 years ago

Reply from Brinks Home Security

Hi Luke! While we hate to lose you as a customer, we are very happy to hear you had a great experience with us! If you ever have any questions or concerns on reactivating your monitoring service with Brinks Home, please let us know. -Jaime

Feb. 16th, 2022

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AMOS Hodge San Antonio, TX

I like the price and the service has been excellent the home monitoring is very good with different options for security when you are away or home They alert if there’s a power outage and the system went to backup or if you had a incorrect code entered on your key pad.

4 years ago Edited May 12, 2022

Reply from Brinks Home Security

- We are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 5th, 2022

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Abi Frisco, TX

Brinks Home Security is one of the top company’s to use when it comes to home security. The tech rep that came to install my security system was friendly nice and professional. He got the job done right and in a timely manner. I feel safe and secured with Brinks home security system. Thank you for your services!

4 years ago Edited November 2, 2021

Reply from Brinks Home Security

Abi, Thank you for your review. At Brinks Home we strive to provide excellent customer experience and your review reassures all the work we do to achieve that. All of our technicians are trained to provide you with an unforgettable experience. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. - Juana H.

Nov. 2nd, 2021

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Anonymous

Our current home security company. Love it called them let them know the battery on my panel is not charging got a new battery in two days also had a tech call to help me install it and help bypass the system during the process so that the services don’t get a call out. They also helped reduce my monthly cost moving forward.

6 years ago

Reply from Brinks Home Security

Anonymous, We truly appreciate you taking the time to leave us this amazing review. We strive for experiences just like this one and we will continue to provide you and all of our customers with this kinda of experience. -Jacob B

Oct. 10th, 2019

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Verified Customer

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Nancy

They have always been there within seconds if my alarm goes off. They call immediately

5 years ago

Reply from Brinks Home Security

Nancy, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Edward Kasper

Whenever I call, it seems to be after business hours. When I have a problem, I want to discuss it now, not the next day or after the weekend.

5 years ago

Reply from Brinks Home Security

Edward, we are sorry to hear about your experience. At Brink Home Security we strive to do better than we were the day before, and we want to rectify the situation. I have located your account with us and will investigate this matter, and then reach out to you to resolve this matter. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Nelson Orozco

Concern about software glitches, a few nights ago a "glitch" cause my garage to open without my command. Had to reset the circuit breaker to reset it. Very concerning.

5 years ago

Reply from Brinks Home Security

Nelson, sorry to hear about your recent experience. I would like to reassure you we are here to help and will reach out to you. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Diane Anderson

By accident I set off the alarm they called right away to make sure everything was ok

5 years ago

Reply from Brinks Home Security

Diane , thank you for sharing your experience with us. We hope we have met your expectations and if there is anything we can do for you, please do not hesitate to reach out to us. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Susan Picotte

They answered questions and spend enough time with me to feel comfortable with our company.

5 years ago

Reply from Brinks Home Security

Susan, at Brinks Home Security we aim to provide the best customer service and we thank you for sharing this experience with us. If there is anything else, please reach out to us, we are here to help. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Gregory Baskerville, VA

The equipment is up to date and easy to understand. The servicemen that work for them have been good.

6 years ago

Reply from Brinks Home Security

Hi Gregory, Thank you for the review! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Anonymous Dale, TX

They set it up with me and got it working and I didn't have any idea what I was doing.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Carriel Inman, SC

Answer all my questions and they were really quick. They helped me a lot with set up.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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H Flat Rock, MI

They respond to every questions and were very very helpful and always available.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Jones Indianapolis, IN

I liked everything they offer. This was easy to do for myself and everything went okay.

6 years ago

Reply from Brinks Home Security

Hi Jones, We’re happy to hear about your positive experience with the installation. Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Craig A. Fritsinger

They kept me aware of the status and followed through on what they said they were going to do.

6 years ago

Reply from Brinks Home Security

Hi Craig, Thank you for taking the time to leave a review. Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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Verified Customer

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Daniel Paul

Easy to install. Good people to assist. Ability to add more security in the future.

6 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for taking the time to leave a review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Mike

Very responsive to all of my questions and excellent help setting up the system.

6 years ago

Reply from Brinks Home Security

Hi Mike, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Schahnaz

Because I feel safe and they are very helpful ready to answer all your questions

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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DT

Ease of use and it gives us a feeling of security when at home and away from home

6 years ago

Reply from Brinks Home Security

Hi DT, We’re happy to hear your system is helping you feel secure. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Allen Las Vegas, NV

Easy to set up and when you call customer support, they are prompt and complete with their answers.

6 years ago

Reply from Brinks Home Security

Hi Allen, Thanks for the review! Please let us know if we can provide you with further assistance.

Mar. 10th, 2020

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Verified Customer

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Leroy Greensboro, NC

They understood my immediate need and provided the services in a properly manner.

6 years ago

Reply from Brinks Home Security

Hi Leroy, Thanks for the review! Please let us know if we can help answer any other questions you may have.

Mar. 4th, 2020

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Verified Customer

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Richard Fair Haven, NJ

I like the simplicity of this system. Wish they would answer the phone more quickly.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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Blake Gillespie

customer service is very slow to respond. The text feature to inform you when the alarm is armed or disarmed is not accurate at all, 30 minutes off.

6 years ago

Reply from Brinks Home Security

Hi Blake, We appreciate your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. To answer any questions you might have about your system, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 4th, 2020

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Verified Customer

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Larry C.

Easy self installation, like to have the system to connect to garage opener as well as home smart lighting system

6 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for the positive review. We’re happy to hear you were able to complete the installation process with ease. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Tammy Ruiz

Their installation process took too long and was incompletely fulfilled. The installing tech failed to install the doorbell and camera compnents.

6 years ago

Reply from Brinks Home Security

Hi Tammy, We appreciate your feedback. To better improve your experience as a customer and answer any questions you have about installation, please send us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Feb. 11th, 2020

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Verified Customer

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Latonya Portsmouth, VA

I had great customer service and I just like the equipment because I know my home is secure.

6 years ago

Reply from Brinks Home Security

Hi Latonya, Thank you for the review. We’re happy to know our equipment is helping you feel secure at home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Howard Lancaster, SC

Protect America's equipment is relatively easy to install and is one of the best security companies.

6 years ago

Reply from Brinks Home Security

Hi Howard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Alan San Marcos, CA

There was a problem setting it up and it was malfunctioning but everything seems to have resolved itself.

6 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for reaching out. To take a closer look at troubleshooting your system, please send us a “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Feb. 4th, 2020

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Verified Customer

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Shawn

Very simple and good customer service. I liked that I didn't have to buy equipment

6 years ago

Reply from Brinks Home Security

Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Monica

The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.

6 years ago

Reply from Brinks Home Security

Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Ivon

It's easy and understandable to use. They are always open to answer my questions.

6 years ago

Reply from Brinks Home Security

Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Pamela Prentiss, MS

It was easy to install. They answer my questions and are prompt to call me back.

6 years ago

Reply from Brinks Home Security

Hi Pamela, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Bobby Bunker Hill, WV

They chose good products to market. The best thing is the notifications on my phone.

6 years ago

Reply from Brinks Home Security

Hi Bobby, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Stephen Schaer Clemson, SC

I have had two pieces of equipment Malfunction so far! Outdoor siren and window monitor both reported equipment malfunctions.

6 years ago

Reply from Brinks Home Security

Hi Stephen, Thank you for reaching out. To assist you with your equipment, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Verified Customer

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Karen Rousseau Port Orange, FL

The doorbell camera doesn't pick up anything but rain. I was never told there was a cap on the video uploads. The adhesive on the sensors melt in Florida. It's a worthless system

6 years ago

Reply from Brinks Home Security

Hi Karen,
Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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Name

I asked when purchasing if I should wait to buy when ready or now, told order now no cost, a year laid - paid $39 a month

6 years ago

Reply from Brinks Home Security

Hi there, If you have further questions regarding your account, please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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J Jones

The system has issues - Velcro to hang the door alarms- can be easily removed - doesn't serve my purpose, but it is loud when set off

6 years ago

Reply from Brinks Home Security

Hi J, Thank you for the feedback. There are options available to keep your equipment in place. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Nov. 19th, 2019

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