Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Ken Canal Winchester, OH

They were very helpful in getting everything set up. The services are also very reasonably priced.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Verified Customer

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Cynthia Corpus Christi, TX

I wish it was a little more compatible with other devices. Customer service are really good about answering my questions.

6 years ago

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Verified Customer

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Timothy Dennis

Easy to setup and use, great support by Protect America Customer and technical support

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Robert Supply, NC

The customer service responds timely. The equipment is high quality and it is easy to use.

6 years ago

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Verified Customer

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Lauren Wilkes-Barre, PA

It seems pretty easy. They have been a big help. Everything seems to be working the way it is supposed to.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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SkyB Aurora, CO

the system is very easy to use. We feel super safe. I love being able to use the app.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Doug South Bend, IN

Customer service is always responsive. The product is cost effective and it functions.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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allen Vanleer, TN

It was the cheapest one. It is easy to learn and it is easy to use. Sales support was really good but trying to get information kind of sucks.

6 years ago

Reply from Brinks Home Security

Hey Allen, we’re sorry to hear that our customer service representatives are not handling your account properly. At Protect America we strive to always put our customers first and resolve any issues as quickly and politely as possible. Could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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Verified Customer

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Lottie Flath Rocky Top, TN

It all works good and I'm satisfied with it. They've been good about helping me.

6 years ago

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Verified Customer

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Ron Quinlan, TX

Customer service was very good. It got here fast and was easy to install. Everything works good.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathryn Mercer Tucson, AZ

Their pricing for life, equipment-ease if use, and if course the customer service is fantastic.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kashyap Dixit Dover, DE

There are no concerns on company's part though two of our sensors are not working.There are no personal visits. Not even one time. No telephone calls. This puts us off.

7 years ago

Reply from Brinks Home Security

Hey Kashyap, we’re sorry to hear that your sensors are malfunctioning. At Protect America we certainly want to correct any issues you might be having with our service! Could you please DM us with additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Dec. 5th, 2018

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Verified Customer

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Rabia

Good price, very reasonable and willing to help all the time, so far I am happy with the service

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kele Piper

My system is not installed the way it should be and I am not using the features as intended. I am not a tech person so to expect me to be able to install and use a system with a phone call is not very realistic.

7 years ago

Reply from Brinks Home Security

Hey Kele, we’re sorry to hear that your equipment is not working as expected. At Protect America we have all of our equipment preprogrammed by our security experts to match your specifications. It should work out of the box without any need to tweak the settings. Could you DM us with some additional details so that we can assist you with your setup issues? Thanks and please let us know if you have any other questions.

Dec. 5th, 2018

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Verified Customer

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S B North Las Vegas, NV

Able to move residences with system, fairness of monthly service, support with setup

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sardia Hankins Raleigh, NC

Because it is very difficult to get to a customer service during business hours and after hours for non emergency needs.

7 years ago

Reply from Brinks Home Security

Hey Sardia, we’re sorry to hear that you have had a difficult time getting a hold of our customer care team. At Protect America we strive to eliminate hold times entirely and make it as easy as possible for our customers to get assistance. Would you mind direct messaging us some additional details so that we can get someone to help you with any issues you are experiencing? Thanks and please let us know if you have any questions.

Dec. 5th, 2018

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Verified Customer

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Tawana Robinson Chattanooga, TN

They don't have anyone to install for you. Installing yourself is easy but the motion detector is difficult.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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PerryL Miller Mena, AR

I can't arm my system all my window sensors are bad so I will not arm my alarm that's why I got this system to guard my house when I'm away so now I can't protect my home

7 years ago

Reply from Brinks Home Security

Hey Perry, we are sorry to learn about your troubles with faulty equipment. At Protect America we certainly want to get any bad equipment replaced as soon as possible. Would you mind direct messaging us with some additional details so that we can assist you with these issues? Thanks and please let us know if you have any questions!

Nov. 21st, 2018

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Verified Customer

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Alex Millbrae, CA

Competitive pricing, prompt customer service, fast alarm notification by live phone operator

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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B Deneke Sierra Vista, AZ

Equipment is easy to install, and the service is reliable and responds immediately to an alarm

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Pallavi Glen Allen, VA

Protect America offers very quick responses. They could do better in their quality and customer services.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Metellus McDonough, GA

Protect America offers the cheapest rate, and you're able to install it yourself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bobby Suffolk, VA

I am satisfied with the cost and ease of set up. The service is very easy to work with.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ana / Vargas Las Vegas, NV

When my alarm goes off, they call me extremely quickly. Protect America is very reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Susan Raeford, NC

Customer service is easy to work with. They always answer any questions or concerns that I have.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mike Crump, TN

The best thing about my system is that it's easy to use and I get value for the price

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michele Houston, TX

Every time I've needed them, they've been available. I feel safe and confident with them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Barthel Elk River, MN

They answer all questions promptly and if the alarm goes off they call you immediately.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lace and Michael Smith Palm Bay, FL

Alarm has gone off several times and no one has called so apparently they are not monitoring even though they are being paid monthly

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that your equipment is not monitoring properly. At Protect America our customers' peace of mind while we protect their homes is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. Could you please DM us with some additional details so that we can assist you in this? Thanks and please let us know if you have any questions!

Nov. 21st, 2018

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Verified Customer

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Vivian Valley Park, MO

Super fast response time and price. Their technology is good, love the mobile interface.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Julia Orlando, FL

They are thorough, when I call I always get my question answered quickly and professionally.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Willliam Twin Falls, ID

The always answer quickly and return my calls. The equipment seems like good stuff.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tong San Jose, CA

Every time I call customer service, they quickly determine what's wrong and solve the problem.

7 years ago

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Verified Customer

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Anonymous Kissimmee, FL

I think the contract is too long, you have to wait three years even if you want to change something.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mehdi Leiaghat Sunland, CA

Customer service has always been very helpful when I have called. They are very professional.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Las Vegas, NV

I was attracted to Protect America because of the prices that they offer. It is easy to use.

7 years ago

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Verified Customer

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Sandra Kissimmee, FL

Protect America is the one with the best prices. They have accurate surveillance.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra Corpus Christi, TX

The security system is effective and easy to use. The 24 hour monitor is reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bryan Wyandotte, MI

Protect America is very convenient. They are responsive and helpful. I was able to set up the system itself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Daniel Rochester, NY

The service is not confusing and its good quality. I think they're doing a good job.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Aquilla Cain Salisbury, MD

When, my alarm went off I was not able to reach them, they told me I could reach them 24/7, I left messages and no one returned my call.

7 years ago

Reply from Brinks Home Security

Hey Aquilla, we’re sorry to hear about this. At Protect America we try to be as receptive and informative as possible. Could you please DM us the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Unsatisfied Customer

Customer service does not respond to inquiry. Was promised a certain amount of equipment to sign up for service but did not get the equipment once contract was signed.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about this. At Protect America we strive to be as responsive as possible. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Apopka, Fl family

Two accidental alarms, police dispatched and arrived promptly. Obviously system works.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Htown David Houston, TX

good value exceptionaly fast response to alarms easy to work with on sensor install

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thrifty Hallsville, TX

It is a easy system to install. If you need to move, easy to transfer to new home.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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VIK Overland Park, KS

Very decent value for the price, but not teh top notch products, which obviously, would be more expensive

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Emily E. Palatine, IL

I don't like the main base as it is way too bulky. I also don't like the 36 month contract term with no option for early termination with fee.

7 years ago

Reply from Brinks Home Security

Hi Emily, we’re sorry to hear that you’re not satisfied with our security panel. At Protect America we aim to provide our customers with cutting edge security equipment at a great price. We appreciate you taking the time to leave us feedback and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Rich Palatine, IL

Customer service has been great both online chat and phone. Sales person was helpful and not pushy

7 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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anonymous Edmonds, WA

Their system always works and I like the email they send when we leave and return.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Seal Beach, CA

Super easy to work with, non-intrusive, I am in control, predictable costs, good equipment.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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