Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Bryan Wyandotte, MI

Protect America is very convenient. They are responsive and helpful. I was able to set up the system itself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Daniel Rochester, NY

The service is not confusing and its good quality. I think they're doing a good job.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Aquilla Cain Salisbury, MD

When, my alarm went off I was not able to reach them, they told me I could reach them 24/7, I left messages and no one returned my call.

8 years ago

Reply from Brinks Home Security

Hey Aquilla, we’re sorry to hear about this. At Protect America we try to be as receptive and informative as possible. Could you please DM us the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Unsatisfied Customer

Customer service does not respond to inquiry. Was promised a certain amount of equipment to sign up for service but did not get the equipment once contract was signed.

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about this. At Protect America we strive to be as responsive as possible. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Apopka, Fl family

Two accidental alarms, police dispatched and arrived promptly. Obviously system works.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Htown David Houston, TX

good value exceptionaly fast response to alarms easy to work with on sensor install

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thrifty Hallsville, TX

It is a easy system to install. If you need to move, easy to transfer to new home.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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VIK Overland Park, KS

Very decent value for the price, but not teh top notch products, which obviously, would be more expensive

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Emily E. Palatine, IL

I don't like the main base as it is way too bulky. I also don't like the 36 month contract term with no option for early termination with fee.

8 years ago

Reply from Brinks Home Security

Hi Emily, we’re sorry to hear that you’re not satisfied with our security panel. At Protect America we aim to provide our customers with cutting edge security equipment at a great price. We appreciate you taking the time to leave us feedback and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Rich Palatine, IL

Customer service has been great both online chat and phone. Sales person was helpful and not pushy

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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anonymous Edmonds, WA

Their system always works and I like the email they send when we leave and return.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Seal Beach, CA

Super easy to work with, non-intrusive, I am in control, predictable costs, good equipment.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jennifer

Protect America really helps you set up your security system. The equipment works, and it's very convenient to use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Barry

They are easy to speak to whenever I have an issue. The system is simple and works well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alycia

It was affordable and easy to install. They answer my questions and I have no problems.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Joseph

My motion detector keeps falling off the wall. They have been very helpful with everything I've needed help with.

8 years ago

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Verified Customer

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Sarah Noblesville, IN

They're very responsive to get you installed, but then they drop off. The alarm is good, but the cameras are not. It's extremely hard to get out of their contract.

8 years ago

Reply from Brinks Home Security

Hey Sarah, we’re sorry to hear that our responsiveness dropped off. One of our main priorities at Protect America is to be as responsive and available to our customers as possible! If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Jul. 26th, 2018

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Verified Customer

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Sylvain Whitesburg, GA

Sometimes it is confusing, it arms and disarms itself. They seem a tad expensive compared to other services.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Darlene Woodbridge, VA

It's a very good system. The quality of the equipment and the camera is very good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Aaron Yuma, AZ

I like that this system doesn't require a phone line. They respond appropriately and courteously.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Daniel

They have the same technology that everyone uses, but their mobile app is a lot more user friendly and easy to use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John El Prado, NM

The customer service was excellent. It's wireless and I have the ability to monitor it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Amherst, OH

The customer service response time is great and I haven't had any problems with them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Leon Jacksonville, FL

I didn't have any difficulty setting everything up. The app could use some improvements.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jacob Nitro, WV

I think the merchant prices could be a little bit better, but the system is secured and has the best value.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mahfound

Whenever I have needed them, they are up and ready to help me. Their equipment is good as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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kesha mcdaniel McKees Rocks, PA

The sensors that stick on come loose, I just put them on in April and they're not sticking really well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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A Concord, NC

I think it's mobile, so if I moved back I could take it with me. They are responsible, and I haven't had any problems.

8 years ago

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Verified Customer

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Mark New Smyrna Beach, FL

It does what I need it to do and anytime I have had a problem it has been taken care of right away.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Tech was patient during install walk thru, great customer service, equipment reasonable price

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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black70bird

Very prompt when alarms are triggered. Courteous when speaking to customers to verify you are OK.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Richard R

There are a lot of home protection options out there. For the money protect America is a great value

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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MJ

Easy to install and use. Shopped quickly and very helpful to assist in installation

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jouhan

Great service, simple services, easy set up, great customer service, and low payments.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Denise

reliable and very attentive. Immediately notifies customer of any issues and always very helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Christie

Customer service is very friendly and easy to talk to on theI feel much safer now. Thank you protect America

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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KC Huntsville, AL

Initial sales seemed fine - turned out not so great and getting sorted out was a battle - then follow up survey calls have been annoying

8 years ago

Reply from Brinks Home Security

Hey KC, we're sorry to hear that you had difficulty sorting out your service. At Protect America we try to be as flexible as possible to accommodate our customer’s needs. Thank you for your feedback and please let me know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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James Allen Hampton, VA

Very helpful. Answered all my questions. Made me feel like I was important to them

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dr. Daniel Ferreras Dublin, GA

Always able to resolve technical issues I may have with their equipment or service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ziba Easton, PA

Excellent service, you feel safe , other company I had while h was ADT, was not doing the job.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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ONeill Zephyrhills, FL

So far so good I only been with Protect America few month I love the service they provide

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Austell, GA

The excellent monitoring and the tools provided to monitor your alarm are exceptional.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patty Clements Louisville, KY

It's easy to install and understand how it works, and they answer all my questions promptly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Destiny Stanford Houston, TX

They really respond in a timely way, and are always helpful. It's easy to use, very excellent.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Cyle Currie Sandstone, MN

They always have good customer service. However, when they gave me the camera, it wasn't recording at first.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Angel Young Spartanburg, SC

It's pretty bulky and heavy, but I've had it for a couple of months and so far, everything has been fine.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Serendipity

They were very patient and understanding with me and my lack of technical knowledge.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Lister

Feel LIke was lied to to be forced into an upgrade I did not need. Now i am locked into 2 year contract i can not change!

8 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Anonymous

To many false alarms due to sensors falling of window. Their tape isn't any good. That's sad they have that kind of equipment

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with the account holders full name so I can get someone to assist you with this? Thanks and please let us know if you have any questions.

Jun. 26th, 2018

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Verified Customer

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Allan

Have had no problems with them. I have had systems in the past and had numerous false alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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