Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Protect America

They provided good service, fast delivery and easy set-up. Their monitoring and system support has been great as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bodelco

Professionalism, customer needs, guarantee, items delivered promptly to my door, follow up.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Doris Bryant Fort Myers, FL

We have had sensor issues. Says sensor failure. This has happened several times with one of the sensors

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tim Studio City, CA

I feel staff does not listen well they just lecture. Limited capability - cannot do alarm screens. Equipment is OK but not well explained.

8 years ago

Reply from Brinks Home Security

Hi Tim,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistnace.

-Adam

Jan. 25th, 2018

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Verified Customer

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Ed Carter Fort Worth, TX

Monitoring is too expensive. Service and support is excellent. People are very knowledgeable, courteous, and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ethan Huynh Philadelphia, PA

They have quick responses on the false alarm. It's easy to use, but it's a little bulky.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Pllc Supritha V Hangal

It was clear on what was going to be provided, but there is a delay on what you see with the connection.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Collin Osburn

The equipment is sufficient, but I had an issue where there was no available support for the weekend.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Kao

The price is excellent, affordable. They service was great; tech support was helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas Arkle Winter Haven, FL

It's modern, up to date, and it works. They're always very responsible and responsive.

8 years ago

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Verified Customer

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Sterling Hargrove Henryville, IN

They have a fair price, are very helpful, answered all my questions, and are really reliable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Redrena Snead Hampton, VA

It was easy to install and I haven't had any problems at this time with the company yet.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Randall Gaston League City, TX

The people helping me out were very patient with my lack of knowledge. Everything works.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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John Johnson Dora, AL

I wish this company provided a touch pad with their equipment. I wish that they were more up to date.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Enrique Bringas-Galaz Tucson, AZ

Protect America always calls me when my alarm goes off, but some of the equipment is a little outdated.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Mary W. Hinesville, GA

they've always got great customer service representative to assist you at anytime.

8 years ago

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Verified Customer

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Judy S. Avondale, AZ

Have never had an issue with them. Personnel always helpful and service is great.

8 years ago

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Verified Customer

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Anonymous Loganville, GA'

Works well and easy to arm and disarm. If alarm goes off I get phone call immediately.

8 years ago

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Verified Customer

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Justin Guerrero Aransas Pass, TX

I'm not very happy with them to be completely honest. They haven't fixed an issue with my system. It's not working right now.

8 years ago

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Verified Customer

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Kimberly Milligan Hampton, GA

I got it for security reasons. Customer service can resolve issues well, but the equipment still needs more work.

8 years ago

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Verified Customer

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Kubica Gerd McKinney, TX

They are quick to respond to our questions and the system is easy to use and fast.

8 years ago

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Verified Customer

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Sylvia Horner Durham, NC

My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Bill&Barb L. Zephyrhills, FL

all of the people are grate when speaking to them and fix any and all problems quickly.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tay Gainesville, GA

I've been a customer for over ten years and I've never really had any problems with my system or the company.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jose Efland, NC

I've had some good and bad experiences with their customer support, but overall, I've been satisfied with their service.

9 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Charles Rockville, MD

It doesn't seem to work very well, and I'm actually thinking of cancelling my service. they've gotten very expensive, and the system is kind of noisy.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Anonymous Indianapolis, IN

My son chose the service for me, and so far, it's been an average experience. The devices work alright, and I haven't had a problem with them so far.

9 years ago

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Verified Customer

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And Pasadena, TX'

The equipment has been alright, and their service has been good. I've been very satisfied with it.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Princess Anne, MD

I decided to go with Protect America for security reasons. I've had a very good customer experience, and the equipment is great.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Teresa Miers Albertville, AL

They always help me when I need it. The associates are very patient, professional, and courteous.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Katrina Sanders Blue Springs, MO

Their Customer Service is excellent. Problems are always resolved to satisfaction.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Coach Killeen, TX

Great system at very reasonable price. Very responsive tech department. Works fantastic.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Beverly Oregon, IL

Experience. When my husband was confused he set the alarm off the police arrived shortly after .

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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CraigC Redding, CA

They are good and they have proven it. Always very helpful and right on top of any alarms.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Smith Phoenix, AZ

They are responsive and let us know right away if something happens out of the ordinary

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Loretta Columbia, SC

Based upon monitoring, customer service, value for my money and the quality of the service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Teraya Franklin Kenosha, WI

Because they have always been reliable. Every time I have called they have helped.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Yonkers, NY

The system seems to be functioning great, and although it was a little cumbersome to install, it's worked great.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pamela Omolara Roxie, MS

It was easy and simple to install. Their people have given me confidence; plus, the system is very dependable.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Darren Gage Phelan, CA

Protect America's equipment is good. The sales package was at a good deal and installation was pretty easy.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Torbyn Dolores, CO

I think Protect America is convenient. Installation is easy and customer support has been good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Catherine Morris Dagsboro, DE

There was no problem with setting up the system, and their customer service has been good so far.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Theresa/Jackson Critchley Beaver, WV

It's an adequate system, and even though I installed it myself, they walked me through it, so that was fine.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Deborah Poche Baton Rouge, LA

Although their customer support was very good, I didn't like that I had to install the system myself.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Kansas City, MO

I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Shelia Davison Fort Deposit, AL

They have the best parts, and the equipment works well. It's worked wonderfully.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Rhonda Robinson Rockmart, GA

Customer support has been good so far, and the overall service has been more than fine.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Bruce Carlson Port Wing, WI

I would say their equipment is above average. Besides, if something is defective, they replace it immediately.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Doris Ehner Capistrano Beach, CA

Their system has been average, and I guess installing it was okay, but to be honest, we're looking for a different company. We haven't been happy with their customer support.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Dennis Gholston Fayetteville, NC

There has been ups and downs, but the equipment has worked well. I can say my experience with their representatives has been pretty good as well.

9 years ago

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