Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Anonymous Staten Island, NY

Jorge, the Salesperson was Great! Due to illness in our family (sick child) which negatively impacted my credit score, Secure America requests that I pay over $1,600.00, in equipment fees. It's out of our reach and have no other choice, but to look elsewhere.

6 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience and feel for you about the illness in your family. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Jeff Menlo Park, CA

The key fob did not work properly and the police came by accident. We had to disconnect that feature. Otherwise it has worked well and consistently. The company has always been available and helpful. I think the cost of the service should be less.

7 years ago

Reply from Brinks Home Security

Hi Jeff,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We are happy our security solution has worked well for you.

-Adam

Jan. 25th, 2018

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Lance Zajcew Phoenix, AZ

I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??

7 years ago

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Anonymous La Crescenta, CA

At first they were nice and helpful, but then they turned into pushy, wouldn't stop calling, sales people. Turned me off. I didn't end up going with them as a result. All of the other prices were comparable so I went elsewhere.

7 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Shane Boulder, CO

My wife and I purchased an alarm system for our home from Monitronic thru a 3rd party company (Optima) in July of 2015. We sold that home in Feb of 2017. We signed up for a 2 year contract and because of that, even though we sold the home, continued to pay our monthly payment thru August of 2017. The payments continue to come out so my wife called in today to tell them and get it resolved. The person she spoke with was extremely rude to her and told her that it was a 3 year agreement. 1st: When we called in Feb 2017 the person we spoke to told us it was a 2 year contract and out last payment was in Aug 2017. What changed between now and then I have no clue? 2nd: I called in and the lady said it was a 3 year but she also stated that they get a lot of complaints of the same nature. She said lots of customers call in with 2 year contracts but they have them signed up for 3 years instead. If you record your phone calls listen to it. She then proceeded to tell me the ways out of the contract all of which included paying Monitronic. I let her know I would be filing this complaint with the BBB as well as be leaving business reviews on the review sites and she could have cared less. I will not pay another dime to Monitronic and have reached out to Optima to confirm I did indeed sign up for a 2 year contract. It is disturbing to me that you get this many complaints on the same issue and I have to resort to this to get it solved. So much for a customer service department. Completely unacceptable.

7 years ago

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Zorba da Geek Tifton, GA

We've been with Protect America for 36 months and am dropping the service. I haven't done a monthly check in over a year and was never contacted to see if there was a problem. Sensors would drop out intermittently. I had to give them a credit card number to receive replacements and had 30 days (if I remember correctly) to return the faulty ones and not be charged. We suffered a power failure during Irma and the system said the backup battery was bad, dropping all the sensors. You need to call customer service to reset each sensor, along with time, date and any other information the controller needs. Two weeks ago I was told I would be contacted about cancellation of my account within 2 business days. Right now, I've been on hold for over 25 minutes to cancel my account (having fulfilled the 36 month contract requirement) and still waiting for someone to pickup. If you want to drop service, beside informing Protect America, I highly recommend notifying your credit card company and inform them charges by Protect America are no longer authorized. Follow up with a letter, sent certified/return receipt as proof of notification. Be aware, it can be extremely difficult to stop auto payments, depending on the card/bank.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Harold Wasserman

MONI has always been there for me and my family! Whenever we need help with our alarm they are very quick to respond. I would not choose another company to monitor us!

7 years ago

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Gerald Sarachen Carrollton, TX

I find it hard to believe that some people are giving this company a 10. They came in, ripped the ADT console off the wall, threw that away and installed their console. Three door sensors and glass break were from ADT which they left as is. The alarm went off for the glass break and I had to buy replacement battery. They are supposed to come out every two years to make sure everything is working properly. I have 7 months left on the contract and I have never seen any one in four and a half years. They are very prompt in making sure you pay the bill. I have nothing but contempt for this company.

7 years ago

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Susan Welsh

While I cannot fault the current ownership completely for the failings of it's predecessors, I do not see that this company is in any way exceptional. The contract is for five years and I am finally and thankfully in the final year of it. I cannot wait to be rid of this horrible system that does not work and never has. I was initially told that the motion detectors could be set to allow for several pets to be in the home when I was away but then I read the fine print which clearly stated that the system SHOULD NOT be armed unless everyone left including the animals. Oh, that was helpful. Not! System cannot be monitored because the signal is not sufficient and requires a radio booster which they expect me to pay for. Excuse me?? All of this was by prior ownership but I have never been contacted by Monotronics or the most recent ownership, MONI, for a "how are we doing" call. I can hardly wait for next year when I can tell them to come get the useless very expensive and surely obsolete by now system out of my house.

7 years ago

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Susan TX

We purchased a system with an outdoor camera, installed it then it could not use our wi-fi-- we should have been advised when purchased!' Too many problems to explain!! Returned camera; requested two appliance appliance modules to replace camera; called to set-up control panel---spent over an hour to be told we needed a new/updated control panel part which was sent through the mail; called to install updated control panel & was told we needed a new antenna to make our new control panel work; new one sent through mail! Called to install new antenna for control panel & appliance modules. Spent over an hour trying to connect appliance modules & then we were told the modules had to be within 25 feet of the control panel; weren't advised when we ordered! Asked to speak to " supervisor". None available & could NOT request a return call; we would have to call back later to see if a supervisor was available! While having our modules installed the employee left the phone continuously to ask someone else for the info! We asked to speak to the person who she was going to for questions--they were busy on a call. Yes, their prices are good but the headaches & mis-information is ridiculous. Had to agree to a 3 yr contract or we would cancel & find another security alarm company!! I hope management reads this & gives us a call. J Ruth

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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David Ninneman Riverside, CA

I had a 2 year contract with these people that ran out in 2016. Switched to another company that is more local to me, but Moni says I'm still under contract which should not be a problem as my new company will buy it out if I can get the buy out amount and documentation to support the contract. When I asked Moni for these they sent me a buy out amount and a copy of the expired contract. I contacted them a second time and requested documentation of a current contract and was told they would email it to me. Five days later I contacted them because I had not received the email and was told they weren't allowed told email these documents but they would mail them to me and I should get them in 7 to 10 business days. Three weeks after disconnecting I receive an urgent phone message from the monitoring center that they have lost the connection and am I okay, good response time. Now a month has passed and no documents, but I do get robo call that I'm behind in my payments, so I have called and requested the documents again and have been told they will email them to me... we will see. If money is owed I will pay. JUST SEND ME THE SUPPORTING DOCUMENTATION

7 years ago

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Jaimelynne Cruz Kaneohe, HI

We were on vacation for several months and the kitchen window sensor was malfunctioning. After speaking with a representative, he offered to send a new one. We were billed from the Police department and they said they would waive the fee if they received a letter from Moni. Moni denied the claim and then we had to call again to verify the whole process again. They offered to pay 100 out of the 200 reduced fee and 3 months 50% off monthly service. This could have been avoided if they sent the letter to the police department saying the device malfunctioned. I am planning to cancel this service as soon as I research their competitors.

7 years ago

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Kirk McNamara

Excellent customer service and installer was awesome. Had an issue with the motion detector the next day and the installer was back out immediately to fix the problem

7 years ago

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Mylaunna Lee Diamond Bar, CA

Stay Away! First red flag, their technical support is only open from 7am to midnight. I was a long time customer, and recently discontinued their services. Customer service is subpar. If you have an issue with your system, ex. constant beeping, technical support will walk you through a temporary fix. Mine lasted 10 mins. The earliest they can send someone out to assist is after 7 days. Do they really expect someone to listen to beeping sounds for 7 days. Red flag #2, equipment is outdated. 2 weeks after install, you have to wait for someone to either update your equipment, or change the batteries in the equipment - which has to be changed to often. When you do call with an issue, they're more interested in renewing your contract rather than resolving your issue. I had to go through 6 pp, (unfortunately I had to yell at the last one) in order to close my account. Trust me when I say steer clear.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Nicole Huber Peoria, AZ

I was extremely satisfied with the service I received from the guys who came to my home and sold me the system to the install. Everything has exceeded my expectations.

7 years ago

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Cynthia Coniam Tampa, FL

My Mom's security system. She died 6 months ago, I called to notify them, they talked me into keeping the monitoring till the house sells. Called last week (the 12th of the month) to cancel and they said no problem. The guy I talked to said she was billed on the 15th of each month so there would be no billing this month. Great! I checked her account and they took it out on the 15th of this month. I had an almost hour long chat to find out she's actually billed on the 1st but the bank doesn't pay till the 15th (?), I asked for the month to be prorated (there's a principle involved here), she said yes...then came back and said she can't because the account was closed on the 12th?!?!?! I gave up, which I'm sure is what they were looking for. POOR customer care. This involved a person who died. They lost a customer and gained a bad review for life all over $32.09.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Brian Deppner Columbus, GA

Alarm companies are similar, so here is why NOT Protect America: After a 3-year service contract I decided to discontinue. I was forwarded to 2 different people until I spoke to someone able to cancel service. She would not take no for an answer, and informally left me with the impression I was going to have my house robbed. After 20 minutes of selling fear, I was directed to my e-mail for an on-line link to discontinue service. The E-mail never came, I had to call back, get forwarded through 2 different people again, and request another E-mail. Then, because I canceled on the 12th, I was made to pay for that month and the following month because they can't prorate service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Vinny G. Santa Clara, CA

I had this service for two years. The equipment is very expensive and sub performing. The video cameras have such a low resolution that you will be taxed to identify even your own family members from strangers at more then 10 feet distance from the lens. If that wasn't bad enough when I moved they really took their time in cancelling my service per my multiple requests. Here's a tip , watch out for the confirmation email they will send you without telling you its coming and if it ends up in your junk email, or you happen to not see it, your service will NOT be discontinued and they will continue to charge you even if your system is off line.

7 years ago

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David Kinsey Dublin, OH

The biggest issue this company has with it's equipment is the sensors it supplies that stick to your windows with sticky tape and Velcro and if the sun is shinning on the window the excess heat causes them to fall off the window & set off the alarm. They also have a one size/style fits all style of sensors and that doesn't work on our windows because we have the crank out type and the sensors don't mate up with each other like they should.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Brian Prisk Reading, PA

Had nothing but the best experience from the sale to the activation! Installing it was easy and simple thanks to each sensor being labeled with the location!

7 years ago

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Marie Margl

I had my alarm system installed a few months ago, the technician was great, he explained everything to me. Love the system, I feel very safe and secure in my home.

7 years ago

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Brian Meekhof Camano, WA

I wanted just a could added features to my home system but they kept trying to get me to buy more then i wanted or needed. I finally convinced them that i already had a system and just wanted a could more cameras, after that everything has been good. I would recommend

1 year ago

Reply from Brinks Home Security

We are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience is our top priority. Thank you for allowing us to not onlywe are extremely happy to hear that you are pleased with your Brink’s Home Security system. protecting what’s most important to you and providing you with a best-in-class experience is our top priority. Thank you for allowing us to not only protect you but also leaving us a review! - Alozia G.

Jan. 19th, 2023

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Merle Jarvis Saint Paul, MN

I renewed my contract just to bring down the cost. I had a difficult time with one camra. They asked me to take down the camra, but being on disability I couldn't climb up to do it. When I renewed they came out & fixed it. It wasn't working for 8+ months.

1 year ago

Reply from Brinks Home Security

We strive to always provide our customers with platinum grade equipment to protect you and your investments, we are sorry to hear you had problems. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. -Andrea

Jan. 3rd, 2023

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Melody Rowe Fayetteville, NC

Brinks is a very good company and has a lot of quality safe products for your home. However, they are a bit pricey which ultimately lead me to leaving and switching to a different company.

2 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime A.

Sep. 16th, 2022

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Sideria Houston, TX

I love brinks they keep me feeling safe at all times I don't have to worry I can have comfort. I love how professional they are when explaining your choices you have to go with thank you brinks!

2 years ago

Reply from Brinks Home Security

Hi Sideria! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Aug. 9th, 2022

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Josh Cobb Shelbyville, TN

Bruce is a home security system that monitors your house when you're not there if anyone breaks in they'll call your phone and ask you if you're okay. Not too bad makes you feel secure

2 years ago

Reply from Brinks Home Security

Hi Josh! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Aug. 2nd, 2022

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Katie Marshall New York, NY

Bring a, home security, my family has for many years, I can remember the sign in front yards and windows of the home I visited. So when I purchased my home I inquired Brinks, and did research read so reviews talk to people was use different security systems, Brinks was Top highest price. For a first time homebuyer, just not affordable for me. There are other companies just as good less costly.

2 years ago

Reply from Brinks Home Security

Hi Katie, we are sorry to hear that you were not satisfied with the initial quote. You are always more than welcome to check back in with us to see if you qualify for any promotional offers available.. We definitely want to provide the best in class monitoring and customer service. Please feel free to reach out to us at 800-447-9239 to have your concerns addressed at your earliest convenience. -Jaime

Jul. 20th, 2022

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Klepper Cookeville, TN

We signed a five-year contract with brink security at 75.99 a month and then when it came up for review the price almost doubled so we canceled our contract. However they do provide excellent service. They're just not reasonably priced.

2 years ago

Reply from Brinks Home Security

Hello! Thank you for your feedback. We are sorry to hear about your recent experience regarding service cost. Our sales team is more than happy to work with you on options regarding monitoring service. If you wish to reinstate your service with us, please contact us at 800-447-9239. - Jaime

Jun. 16th, 2022

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Autumn Lewiston, ID

Brinks has great customer service and can answer any questions that I have. I liked that they offer a do-it-yourself installation and that the price is competitive. I have not chosen a home security system yet but Brinks is on my list.

2 years ago

Reply from Brinks Home Security

We are happy to hear your feedback Autumn, and thank you for your kind words. If you have any questions or concerns regarding the monitoring service, please do not hesitate to contact us at your earliest convenience. Thank you! -Jaime

May. 24th, 2022

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Jeff Dallas, TX

We use Brinks home security for one of our airbnb homes. Honestly, they are my favorite company to deal with. Service has always been excellent, prices are fair, the equipment they used has held up well.

2 years ago

Reply from Brinks Home Security

Hi Jeff! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 16th, 2022

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scotty Inver Grove Heights, MN

Brinks is tried and true one of the best security system everybody knows backed by 24 hours 7 days a week 365 monitors that can keep an eye on anything from your smoke detectors to your sensors and now with the home automation stuff they can incorporate that it is the Cadillac of security monitoring systems

2 years ago Edited May 16, 2022

Reply from Brinks Home Security

Hi Scotty! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 16th, 2022

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Herbert Eckert Tarpon Springs, FL

You never get a computer it’s always a live person and you always get through to someone. They are quick to solve problems and when the alarm goes off you’re phone is ringing in seconds.

2 years ago

Reply from Brinks Home Security

Hi Herbert! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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Paul Cassell Martinsville, VA

They are fast with customer service and very nice.my relative uses them for Home security and has for years and they have nothing but good things to say about their business. If I do install home security I will definitely go with Brinks.

2 years ago Edited March 15, 2022

Reply from Brinks Home Security

Hi Paul! We are happy to hear that your relatives are satisfied with their service. We strive to always provide our customers with peace of mind and a fast, reliable alarm response when they need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 15th, 2022

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Jonathan Heng Los Angeles, CA

They charge a lot for their systems with more basic monitoring. When you try to cancel or switch service, they make it nearly impossible to get anything done. They don’t answer their phone or get back to you when you’re trying to contact them about cancelling. They just want your money. I cancelled my service two years ago, then suddenly they decided to start charging me through direct bank transfer again without my consent. After calling my bank to tell them not to allow charges from them because I don’t have an account anymore, they started sending me letters threatening to cancel my service even though I haven’t had service with them for two years. Shady company for a security company.

2 years ago Edited May 10, 2022

Reply from Brinks Home Security

Jonathan, Thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Hector S.

Jan. 10th, 2022

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Samf Tampa, FL

I have Brinks Home Security. I never had a brake in but my 2 false alarms were handled quickly. Of course those were my fault but it's good to know they are on top of things and monitoring my home.

2 years ago

Reply from Brinks Home Security

Samf, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 5th, 2022

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Rishard Krehe Orlando, FL

Cost effective. Good communication. Made set-up super easy. Helped with equipment selection - saving me close to $150. Only started monitoring this week, but so far I’m very happy.

3 years ago

Reply from Brinks Home Security

Rishard, thank you for taking the time to leave us a review today. We at Brinks Home appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Juana H.

Nov. 8th, 2021

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Eric Salt Lake City, UT

For the money, Protect America provides a very good product. Their support staff is always helpful, although there is often a lengthy wait when calling in. Their app is not very user friendly. If the alarm is activated they are immediately available and very professional.

4 years ago

Reply from Brinks Home Security

Hi Eric, Thank you for review. We’re more than happy to answer any questions you may have about the Protect America app. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we can verify you as a customer.

Feb. 21st, 2020

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wanda Saint George, UT

Brinks protects our family and we feel safe knowing they are watching over us. haven't had any issues with the system. we are very satisfied with our service and excellent customer service.

6 years ago

Reply from Brinks Home Security

Wanda, Here at Brinks we strive to ensure all of our customer have that piece of mind know that are safe in there home. Thank you for taking the time to share your experience with the world. -Jacob B

Aug. 30th, 2018

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Verified Customer

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Paul molina

Not even recording anything...someone ring my doorbell.and I'm trying to see who it is on saved. And nothing.

4 years ago

Reply from Brinks Home Security

Paul, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Gloria Villareal

Great knowledgeable, timely, respectable techs; great customer service.

4 years ago

Reply from Brinks Home Security

Gloria, thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Charlsie Porter

Always accommodated me when anything is wrong ! Very seldom!

4 years ago

Reply from Brinks Home Security

Charlsie, thank you for reaching out and sharing you experience with us. If there is anything else, please let us know how we can make you experience even better. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Richard

They dont do as good as they did before they changed their name. Service is not as good

4 years ago

Reply from Brinks Home Security

Richard, sorry to hear that we have not been up to your expectations. If you could please send us your account information to socialmedia@brinkshome.com I would be more than happy to reach out and resolve any of your concerns. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Edith Irizarry

I have good communication whenever I call Brinks Home Security.

4 years ago

Reply from Brinks Home Security

Edith, , we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Ann Young

They do their job Make calls right away and when called have the answers.

4 years ago

Reply from Brinks Home Security

Ann, we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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David Fogle

4 years ago

Reply from Brinks Home Security

David, your experience with us is what we aim for all of our customers to have and we appreciate that you shared this with us. Thank you for letting us know how we are doing and we look forward to protecting your home for many years to come. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Sharon Daniel

I called and they walked me through my problem with such patience.

4 years ago

Reply from Brinks Home Security

Sharon, thank you for reaching out, we are here to help. We are happy to hear that our representative resolved your issue and provided the best experience for you. If there is anything else we can do, please do not hesitate to reach out! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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John E. Camillo, Sr.

fast,courteous,profesdsional service whjen alaem is activated

4 years ago

Reply from Brinks Home Security

John, thank you for taking the time to leave us this feedback, we love to hear how we are doing. Thank you for your long-time loyalty with Brinks Home Security, it truly means the world to us. We look forward to being your trusted security provider for many years to come. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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bgfhtp

Professional service from 1st contact to completion of work order.

4 years ago

Reply from Brinks Home Security

Hello, the words described in your review are so kind and thoughtful, thank you for taking the time to leave us these kind words. The experience described in your review is the exact kind of experience we strive to bring to all of our customers. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us.-Daniela S.

Oct. 26th, 2020

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Verified Customer

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Greg Giuliani

I've had nothing but good luck with Brinks great customer service

4 years ago

Reply from Brinks Home Security

Greg, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and resolved any issues that you had. We look forward to providing you with the best for many years to come. – Daniela S.

Oct. 26th, 2020

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Verified Customer

star star star star star

Samantha Thorne Hyattsville, MD

Excellent customer service and the Representative was very knowledgeable

4 years ago

Reply from Brinks Home Security

Hi Samantha, Thank you for the review! We’re happy to hear about your positive experience. Please reach back out if you need further assistance.

May. 8th, 2020

Brinks Home Security Reviews