Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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J A

Had a few challenges today, but the Brinks reps I spoke with were able to assist in resolving the problems.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, J A. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Angelia Cosby

Your rep was very patient, understanding and informative about the what we needed to update.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Angelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Millicent McElroy

Orlando, was very kind and willing to help me with my weather screen on my monitor pad.

6 months ago Edited July 17, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Millicent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Chasity Richardson

Ray was great, the support person. Mike the home installer technician was not great.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chasity. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Barry Tugendhaft

Easy to contact & almost no waiting time on my cell. Got everything i needed quite easily.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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M Haylett

I had a 36 months contract, camera has been an issue for 3 yrs. Brinks refused to replace the camera for my entire contract. Must cancel for my safety, camera lacks security.

7 months ago

Reply from Brinks Home Security

Hello M, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns with your camera issue. For additional assistance, please feel free to email us at socialmedia@brinkshome.com or call 800-447-9239. Thank you. -Paul H.

Jul. 18th, 2025

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Verified Customer

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Paul molina

Not even recording anything...someone ring my doorbell.and I'm trying to see who it is on saved. And nothing.

5 years ago

Reply from Brinks Home Security

Paul, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Gloria Villareal

Great knowledgeable, timely, respectable techs; great customer service.

5 years ago

Reply from Brinks Home Security

Gloria, thank you for taking the time to leave us a review today. We at Brinks Home Security appreciate you and look forward to protecting you for many years to come. If there is anything, we can do please don't hesitate to reach out to us. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Charlsie Porter

Always accommodated me when anything is wrong ! Very seldom!

5 years ago

Reply from Brinks Home Security

Charlsie, thank you for reaching out and sharing you experience with us. If there is anything else, please let us know how we can make you experience even better. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Richard

They dont do as good as they did before they changed their name. Service is not as good

5 years ago

Reply from Brinks Home Security

Richard, sorry to hear that we have not been up to your expectations. If you could please send us your account information to socialmedia@brinkshome.com I would be more than happy to reach out and resolve any of your concerns. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Edith Irizarry

I have good communication whenever I call Brinks Home Security.

5 years ago

Reply from Brinks Home Security

Edith, , we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Ann Young

They do their job Make calls right away and when called have the answers.

5 years ago

Reply from Brinks Home Security

Ann, we are ecstatic to hear that we were able to help you and answered all your questions! At Brinks Home Security we strive to provide superb customer service and we are glad we hit the mark for you. If there is anything, we do please let us know, we are happy to assist. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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David Fogle

5 years ago

Reply from Brinks Home Security

David, your experience with us is what we aim for all of our customers to have and we appreciate that you shared this with us. Thank you for letting us know how we are doing and we look forward to protecting your home for many years to come. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Sharon Daniel

I called and they walked me through my problem with such patience.

5 years ago

Reply from Brinks Home Security

Sharon, thank you for reaching out, we are here to help. We are happy to hear that our representative resolved your issue and provided the best experience for you. If there is anything else we can do, please do not hesitate to reach out! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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John E. Camillo, Sr.

fast,courteous,profesdsional service whjen alaem is activated

5 years ago

Reply from Brinks Home Security

John, thank you for taking the time to leave us this feedback, we love to hear how we are doing. Thank you for your long-time loyalty with Brinks Home Security, it truly means the world to us. We look forward to being your trusted security provider for many years to come. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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bgfhtp

Professional service from 1st contact to completion of work order.

5 years ago

Reply from Brinks Home Security

Hello, the words described in your review are so kind and thoughtful, thank you for taking the time to leave us these kind words. The experience described in your review is the exact kind of experience we strive to bring to all of our customers. If there is anything we can do to keep your time with us anything other than amazing please feel free to reach out to us.-Daniela S.

Oct. 26th, 2020

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Verified Customer

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Greg Giuliani

I've had nothing but good luck with Brinks great customer service

5 years ago

Reply from Brinks Home Security

Greg, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and resolved any issues that you had. We look forward to providing you with the best for many years to come. – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Samantha Thorne Hyattsville, MD

Excellent customer service and the Representative was very knowledgeable

5 years ago

Reply from Brinks Home Security

Hi Samantha, Thank you for the review! We’re happy to hear about your positive experience. Please reach back out if you need further assistance.

May. 8th, 2020

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Verified Customer

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Arias Beulaville, NC

Customer service has been very response and easy to speak with. I would love a door lock system.

5 years ago

Reply from Brinks Home Security

Hi Arias, Thank you for the review! We’re more than happy to answer any questions you may have about our smart door locks. Please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Alemar-Rivera Columbia, SC

Customer service is knowledgeable and friendly. The system was easy to install.

5 years ago

Reply from Brinks Home Security

Hi there, We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Jones

Good wireless system. I like that I actually get to talk to a real person.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Walton Harpers Ferry, WV

They have great reviews online. The best thing is that the system is easy to use.

5 years ago

Reply from Brinks Home Security

Hi Walton, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Gruber Boca Raton, FL

They got everything set up quickly and efficiently. They respond quickly too.

5 years ago

Reply from Brinks Home Security

Hi Gruber, Thank you for being a valued Protect America family member. Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Resurrection Baptist Church Plain Dealing, LA

The lady on the phone was really knowledgable. Equipment is good quality.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Verified Customer

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Murnane Ocoee, FL

I haven't been happy the last few days. I tried contacting them and got no reply back - phone or email.

5 years ago

Reply from Brinks Home Security

Hi there, We apologize for your experience and would like to answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Vilma

the system seems to work fine most of the time, but I put in a ticket and nobody ever contacted me.

5 years ago

Reply from Brinks Home Security

Hi Vilma, Thank you for reaching out. To answer any questions you may have about your system, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Apr. 10th, 2020

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Verified Customer

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Mark K J Robinson

does the trick, And it was very simple to install, with no profound effects to the wall\or doors.

5 years ago

Reply from Brinks Home Security

Hi Mark, Thank you for the review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Justin Smith

Great installation customer service! They were very helpful through each step in the process.

5 years ago

Reply from Brinks Home Security

Hi Justin, Thank you for taking the time to leave a review! We’re happy to hear our Installation experts were able to provide you with assistance. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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JOHN littler

Easy of setup, and the help I received during the setup procedure

5 years ago

Reply from Brinks Home Security

Hi John, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Anonymous

Easy installation; customer oriented; friendly and courteous

5 years ago

Reply from Brinks Home Security

Thank you for the positive review!

Mar. 23rd, 2020

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Verified Customer

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Terri McCullough

User friendly, easy installation and great courteous customer service

5 years ago

Reply from Brinks Home Security

Hi Terri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Anonymous Palacios, TX

It is nice to know the house is protected. It's easy to use and the equipment seems to work okay.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Verified Customer

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Jeffrey

This system is easy to use. I bought it based on a recommendation.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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anonymous Mooresville, NC

They've been good about getting back to me on the instillation. It was easy.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Amanda Brooksmith

Quick response time! Always checking in to make sure we are good.

6 years ago

Reply from Brinks Home Security

Hi Amanda, Thank you for choosing to be a part of Protect America’s family. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Anthony Blackwood, NJ

The best thing was the cost but it took so long to get help and I was bounced from person to person and so there was a lot of confusion.

6 years ago

Reply from Brinks Home Security

Hi Anthony, Thank you for the review. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please send us a “Private Response” with the name and address associated with your account. We will schedule you a callback once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Donald Melbourne, FL

Everyone I've talked with is very pleasant and knowledgeable and I like the price of it.

6 years ago

Reply from Brinks Home Security

Hi Donald, Thank you for the review! Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Marie

The only thing we don't like is we had to do the install and it was kinda difficult.

6 years ago

Reply from Brinks Home Security

Hi Marie, Thank you for the review. Please let us know if we can provide you with any assistance regarding your system.

Jan. 6th, 2020

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Verified Customer

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Wendell

Easy to install yourself and the price is low. They are very helpful.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Bruce

It seems to be working. They've been very responsive. The best thing is ease of use.

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Pat

It's exactly what I was looking for. Protect America was very informative and helpful.

6 years ago

Reply from Brinks Home Security

Hi Pat, Thank you for the review! Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Larry Brumley, MO

I think it's working really great, I haven't had a problem yet.

6 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for the review! We’re happy to hear about your positive experience with our system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Ricardo

Satisfied. Happy and ready to work with and set up and walk through

6 years ago

Reply from Brinks Home Security

Hi Ricardo, Thank you for the feedback. Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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John Mountain Top, PA

It all seems to work quite well. They've done everything I asked them to.

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Lameeka Decatur, GA

It's easy to access the system - equipment is user friendly.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Ina Athens, WV

They were very helpful. Their equipment is easy to install and easy to use.

6 years ago

Reply from Brinks Home Security

Hi Ina, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Darren Columbia, MO

Better customer service would be great. After the sale there's not a lot of help. It seems like pretty decent equipment I haven't had any problems.

6 years ago

Reply from Brinks Home Security

Hi Darren, Thank you for the feedback. At Protect America we strive to provide each customer with special care and consideration. To address any questions you may have in regards to your system, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 15th, 2019

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Verified Customer

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Daniel Champagne

I've had an issue with my system since 2 weeks after I got it but I can't get a hold of anyone at the company and they are not responding to my emails or phone calls.

6 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for reaching out to us. We saw that you had to reschedule your callback for today. One of our team members will reach out to you. Please let us know if you need further assistance.

Nov. 15th, 2019

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Verified Customer

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Mychael

They did an excellent job. The wireless units looked cheap to me. It works in the area that I have.

6 years ago

Reply from Brinks Home Security

Hi Mychael, Thank you for the positive review! Please let us know if there’s any way we can further assist you!

Nov. 12th, 2019

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Verified Customer

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Terri Nyemaster

Other than trying to get a hold of representatives. The system is nice and easy

6 years ago

Reply from Brinks Home Security

Hi Terri, Thank you for the positive review. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 5th, 2019

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