Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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B. Boatwright

Great service, easy to work with and was so easy to install and set up.

5 years ago

Reply from Brinks Home Security

Thank you, B. Boatwright!

Apr. 8th, 2019

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Verified Customer

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Jackie Raeford, NC

When I call for help, customer service helps me the best they can. They have low charges as well.

5 years ago

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Verified Customer

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Kenneth Leland, NC

Customer service is easy to talk to and the device is easy to install.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Perry Golden Fishers, IN

Customer service was thorough in the purchasing and installation process.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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M San Francisco, CA

Customer service is very friendly and nice. They are knowledgeable on their products.

5 years ago

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Verified Customer

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Bold claims but poor customer service

My first experience utilizing customer service resulted in two disconnects and poor response to my concerns

5 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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Cynthia- Charlotte, NC

Very easy and convenient. Customer service was very helpful and friendly

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christopher Decatur, AL

It is affordable and really good service. It catches anything.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Patsy Soto El Paso, TX

They are always wiling l to help you and they have great customer service!

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Good Granada Hills, CA

Reliable service for me and my family customer service is very good hi

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Very, very helpful. If I called with a question. It was answered and helpful

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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The Bells

Customer Service & Peace of Mind; Quality of Products including Fob

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christine Arnold

Great technical service. Great customer service. Easy install.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Great staff, helpful and knowledgeable. Very responsive to request. Timely in responding.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeffrey Phoenix, AZ

Quality and price are great and the installation and customer service was great

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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boomer

Like the communications regarding arming and disarming times.

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Sam

Honest sales, fast delivery, very patient and helpful technical service.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Joshua Sweetwater, TN

Everything is good about the equipment. Customer service is great.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Mamie New York, NY

Customer service was good and the security equipment is easy.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sujay Cumming, GA

The best thing is the peace of mind. The reviews and their price were why we chose it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Arshad

They are really not helpful and do not follow through with the commitment. The things that go on the doors keep falling off. They locked me into a contract.

5 years ago

Reply from Brinks Home Security

Hey Arshad, we’re sorry to hear that we fell through on a commitment and that you are having trouble with our adhesive strips. At Protect America we put a lot of effort into responding to all of our customers concerns and we certainly want to resolve any issues you might be having. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Dec. 4th, 2018

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Verified Customer

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elise mereday East Stroudsburg, PA

very professional - delivery was quick, everyone was very helpful

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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MARSHA-NIQUE IRVING Jamaica, NY

WAS TOLD MONTHS AGO ID GET A CALL BACK ABOUT A ISSUE I HAD.. NO CALL BACK TO THIS DAY

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Edward Kennesaw, GA

Customer service responds quickly to any problem or concern.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lisa Rockingham, NC

The service is easy and customer support is always available and helpful.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Laredo, TX

I am not a fan of the equipment provided. They sent technicians out to install the equipment which was helpful.

5 years ago

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Verified Customer

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Zawdie Clarksville, TN

Protect America offers a good alarm system. The response time after an alarm is very quick.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Keith

The customer service is always accessible. The system works well.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shawn Columbus, OH

They've always answered what I needed to know. The system is easy to install.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stephen

They are very responsive. The monitoring is just very fast but I think the price is too high.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nathaniel Riverdale, MI

The system is easy to use. I haven't had any issues with it.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donna Russo Winter Garden, FL

It was really easy to set up. The tech support is extremely helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Delyne T Dunaway Houston, TX

It's good - It works fine. My alarm pad isn't connected to the wall very well though.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melinda A Krueger Winder, GA

Overall good value for the price. It would be great to have phone video monitoring.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lloyd Stanley Cayce, SC

They're easy to work with and they have great customer service

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Cleveland, OH

They give me a call every time like a smoke detector going out.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Myra Dolch Cincinnati, OH

I like the service. i just wished the monitor could be charged and work in the event of black out

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Maureen Reisenweber Bethesda, MD

Easy to work with. Will repeat instructions until you are comfortable.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Avinash Ashburn, VA

Whenever I had to call them they would answer the call right away.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott Palm Bay, FL

I wish the technician was a little slower on the phone. I love the wall mounted control panel.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Alice / Maldonado Cape Coral, FL

Whenever I have called them, they have helped me. The service works great.

6 years ago

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Verified Customer

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Pheonicia Columbia, MS

Protect America has always been there when we need them. They are very courteous.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Haymarket, VA

Customer service is very responsive. It is reliable and simple to work.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Abhishek Lynnwood, WA

I wish the service was cheaper, but it has good response time.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Marquise Baltimore, MD

Protect America has the best price out there. They offer good equipment.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Toni

The equipment is not of quality the app is crappy and the cheap camera I received is some garbage. As well they are too expensive. I should have gone with my cable company!

6 years ago

Reply from Brinks Home Security

Hey Toni, we’re sorry to hear that you are not satisfied with our equipment. At Protect America we strive to provide state of the art security equipment and fair prices to our customers. We appreciate you taking the time to leave us feedback. Please let us know if you have any questions.

Aug. 27th, 2018

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Verified Customer

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Jeff Ladson, SC

There interface with Alexa doesn't work for lots of people, me included..look it up

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patty Hermitage, TN

Easy set up and the app for use when away from home to arm and disarm.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Linus Tibui Woodbridge, VA

Rapid response to an accidental trigger Is an indication of the efficiency of the system

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ishmaila Njie Columbus, OH

Consider the value of customers and willing to protect everything of your stuff

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews