Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Anita Port Arthur, TX

They are alert and are always on time. Their services are very accurate.

6 years ago

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Verified Customer

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Debra Munster, IN

I never got through with the agent and I got sidelined a couple of times.

6 years ago

Reply from Brinks Home Security

Hey Debra - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Patricia Mobile, AL

They're always very helpful and timely. It is so easy to install.

6 years ago

Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Yolanda Killeen, TX

I like the service. They're pretty fast when the alarm goes off.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kendra Centre, AL

They're quick to answer questions and quick to get back to me.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Emanuel Columbia, MO

Protect America is always prompt and it's been there for protection.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Goodells, MI

It's been pretty good service however when I call sometimes, I don't see an immediate response.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ryan Abingdon, IL

Anytime we've had an issue, they've been able to fix it immediately.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Phoenix, AZ

It's easy to use and the nice this is that it's so easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Edith Aulander, NC

The customer support has always been on point in calling at any time.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Randall Huntsville, AL

They were helpful when I was setting it up. It was easy to set up.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vishal goswami

Good and friendly customer service response time is really fast

6 years ago

Reply from Brinks Home Security

Thank you, Vishal!

Apr. 7th, 2019

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Verified Customer

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Keith

Excellent quality system, great customer service and reasonably priced

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Brock Kinsler

Easy to install and use. Great experience so far with customer service

6 years ago

Reply from Brinks Home Security

Glad to hear you found the installation process simple and your customer service experience positive!

Mar. 24th, 2019

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Verified Customer

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Lawanda Covington, GA

The customer service explained everything to me and they were very patient.

6 years ago

Reply from Brinks Home Security

Lawanda - Thank you for the kudos! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Verified Customer

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Anonymous Rosemount, MN

The customer service followed up on setting up my system and the sales person had professionalism.

6 years ago

Reply from Brinks Home Security

Thank you - happy to hear that your system is all set-up! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Verified Customer

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Omar Hemet, CA

They work with you and explain everything, even getting the alarm installed.

6 years ago

Reply from Brinks Home Security

Thank you, Omar!

Apr. 7th, 2019

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Verified Customer

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Yenimarsaez

I like it is save and when the alar sound they call you at the moment.

6 years ago

Reply from Brinks Home Security

Thank you, Yenimarsaez!

Apr. 7th, 2019

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Verified Customer

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B. Boatwright

Great service, easy to work with and was so easy to install and set up.

6 years ago

Reply from Brinks Home Security

Thank you, B. Boatwright!

Apr. 8th, 2019

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Verified Customer

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Jackie Raeford, NC

When I call for help, customer service helps me the best they can. They have low charges as well.

7 years ago

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Verified Customer

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Kenneth Leland, NC

Customer service is easy to talk to and the device is easy to install.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Perry Golden Fishers, IN

Customer service was thorough in the purchasing and installation process.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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M San Francisco, CA

Customer service is very friendly and nice. They are knowledgeable on their products.

7 years ago

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Verified Customer

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Bold claims but poor customer service

My first experience utilizing customer service resulted in two disconnects and poor response to my concerns

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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Cynthia- Charlotte, NC

Very easy and convenient. Customer service was very helpful and friendly

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christopher Decatur, AL

It is affordable and really good service. It catches anything.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Patsy Soto El Paso, TX

They are always wiling l to help you and they have great customer service!

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Good Granada Hills, CA

Reliable service for me and my family customer service is very good hi

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Very, very helpful. If I called with a question. It was answered and helpful

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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The Bells

Customer Service & Peace of Mind; Quality of Products including Fob

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christine Arnold

Great technical service. Great customer service. Easy install.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

Great staff, helpful and knowledgeable. Very responsive to request. Timely in responding.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeffrey Phoenix, AZ

Quality and price are great and the installation and customer service was great

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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boomer

Like the communications regarding arming and disarming times.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Sam

Honest sales, fast delivery, very patient and helpful technical service.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Joshua Sweetwater, TN

Everything is good about the equipment. Customer service is great.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Mamie New York, NY

Customer service was good and the security equipment is easy.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sujay Cumming, GA

The best thing is the peace of mind. The reviews and their price were why we chose it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Arshad

They are really not helpful and do not follow through with the commitment. The things that go on the doors keep falling off. They locked me into a contract.

7 years ago

Reply from Brinks Home Security

Hey Arshad, we’re sorry to hear that we fell through on a commitment and that you are having trouble with our adhesive strips. At Protect America we put a lot of effort into responding to all of our customers concerns and we certainly want to resolve any issues you might be having. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Dec. 4th, 2018

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Verified Customer

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elise mereday East Stroudsburg, PA

very professional - delivery was quick, everyone was very helpful

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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MARSHA-NIQUE IRVING Jamaica, NY

WAS TOLD MONTHS AGO ID GET A CALL BACK ABOUT A ISSUE I HAD.. NO CALL BACK TO THIS DAY

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Edward Kennesaw, GA

Customer service responds quickly to any problem or concern.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lisa Rockingham, NC

The service is easy and customer support is always available and helpful.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Laredo, TX

I am not a fan of the equipment provided. They sent technicians out to install the equipment which was helpful.

7 years ago

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Verified Customer

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Zawdie Clarksville, TN

Protect America offers a good alarm system. The response time after an alarm is very quick.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Keith

The customer service is always accessible. The system works well.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shawn Columbus, OH

They've always answered what I needed to know. The system is easy to install.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stephen

They are very responsive. The monitoring is just very fast but I think the price is too high.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nathaniel Riverdale, MI

The system is easy to use. I haven't had any issues with it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Donna Russo Winter Garden, FL

It was really easy to set up. The tech support is extremely helpful.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews