Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Ray B.

Great reliable product, service and a very responsive customer care group.

6 years ago

Reply from Brinks Home Security

You rock, Ray!

May. 14th, 2019

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Verified Customer

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Marco Dajeu

Reliable service, equipment easy to install. Customer service ready to help

6 years ago

Reply from Brinks Home Security

Hey Marco - Thank you for the kind words!

May. 9th, 2019

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Verified Customer

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Sherry R

Excellent customer response time. Friendly customer service.

6 years ago

Reply from Brinks Home Security

Thanks for the feedback, Sherry!

May. 9th, 2019

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Verified Customer

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Anna Detroit, MI

I signed up because of their customer service. They were thorough and it is easy.

6 years ago

Reply from Brinks Home Security

Thanks, Anna!

May. 7th, 2019

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Verified Customer

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Steve Thayne, WY

I like that I have 24/7 monitoring of my homes. The value is good enough and I would use it again.

6 years ago

Reply from Brinks Home Security

Thank you, Steve!

May. 7th, 2019

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Verified Customer

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T Lee

Because they are on point with monitoring their system. Thank you.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Hany

Easy to use and good customer services, should provide more promotions

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Jeffrey New Caney, TX

It is very easy to use and the people are responsive and they get the job done.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Jerry

I like the wireless capabilities. Everything has been working great

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Edmund

I did have a couple problems with the sensors, but it offers the best bang for your buck.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Roy

Every time I set off the alarm, the response was quick. The alarm is loud and effective.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Greg

Protect America offers cheaper security than its competitors.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Richard Chino, CA

Customer service has been very cooperative. The device is easy to use.

6 years ago

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Verified Customer

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Jose Ogden, UT

The customer service representatives are very kind and helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Cori Clearfield, UT

The equipment was very easy to use, and is set at a good price.

6 years ago

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Verified Customer

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Severiano Soquel, CA

I like how I am able to use the service anywhere on my cell phone.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Yong Santa Clara, CA

The equipment is solid and easy to use. They are flexible with their services.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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Verified Customer

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Anonymous

It is quality and affordable. The equipment works and my home is protected.

6 years ago

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Verified Customer

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Angiela Columbus, GA

The person who helped me was knowledgeable and the system is easy to operate.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Groves Laurens, SC

Protect America was there for me when my alarm went off. The service works great.

6 years ago

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Verified Customer

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Karla Marysville, MI

The tech team was very friendly but the quality of the product wasn't that great. It has a problem picking up audio.

6 years ago

Reply from Brinks Home Security

Hey Karla - Thank you for taking the time to leave some feedback. We understand that the quality of audio can be an issue at times. If you could, please reply via 'private response' with the full name and address associated with your account. Upon your reply, a member of our team will reach out to you and attempt to assist you with the positioning of your equipment so as to pick up a higher quality audio feed. Thank you again for your feedback and we look forward to connecting!

Apr. 23rd, 2019

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Verified Customer

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Elquin Theodore, AL

I signed up because of the price. Customer service is pretty good at helping out.

6 years ago

Reply from Brinks Home Security

Hey Elquin - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Damion Clinton, MS

I enjoy the security offered by Protect America. Customer service is always available.

6 years ago

Reply from Brinks Home Security

Hey Damion - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anita Port Arthur, TX

They are alert and are always on time. Their services are very accurate.

6 years ago

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Verified Customer

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Debra Munster, IN

I never got through with the agent and I got sidelined a couple of times.

6 years ago

Reply from Brinks Home Security

Hey Debra - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Patricia Mobile, AL

They're always very helpful and timely. It is so easy to install.

6 years ago

Reply from Brinks Home Security

Hey Patricia - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Yolanda Killeen, TX

I like the service. They're pretty fast when the alarm goes off.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Kendra Centre, AL

They're quick to answer questions and quick to get back to me.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Emanuel Columbia, MO

Protect America is always prompt and it's been there for protection.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Goodells, MI

It's been pretty good service however when I call sometimes, I don't see an immediate response.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ryan Abingdon, IL

Anytime we've had an issue, they've been able to fix it immediately.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Phoenix, AZ

It's easy to use and the nice this is that it's so easy to install.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Edith Aulander, NC

The customer support has always been on point in calling at any time.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Randall Huntsville, AL

They were helpful when I was setting it up. It was easy to set up.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vishal goswami

Good and friendly customer service response time is really fast

6 years ago

Reply from Brinks Home Security

Thank you, Vishal!

Apr. 7th, 2019

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Verified Customer

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Keith

Excellent quality system, great customer service and reasonably priced

6 years ago

Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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Verified Customer

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Brock Kinsler

Easy to install and use. Great experience so far with customer service

6 years ago

Reply from Brinks Home Security

Glad to hear you found the installation process simple and your customer service experience positive!

Mar. 24th, 2019

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Verified Customer

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Lawanda Covington, GA

The customer service explained everything to me and they were very patient.

6 years ago

Reply from Brinks Home Security

Lawanda - Thank you for the kudos! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Verified Customer

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Anonymous Rosemount, MN

The customer service followed up on setting up my system and the sales person had professionalism.

6 years ago

Reply from Brinks Home Security

Thank you - happy to hear that your system is all set-up! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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Verified Customer

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Omar Hemet, CA

They work with you and explain everything, even getting the alarm installed.

6 years ago

Reply from Brinks Home Security

Thank you, Omar!

Apr. 7th, 2019

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Verified Customer

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Yenimarsaez

I like it is save and when the alar sound they call you at the moment.

6 years ago

Reply from Brinks Home Security

Thank you, Yenimarsaez!

Apr. 7th, 2019

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Verified Customer

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B. Boatwright

Great service, easy to work with and was so easy to install and set up.

6 years ago

Reply from Brinks Home Security

Thank you, B. Boatwright!

Apr. 8th, 2019

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Verified Customer

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Jackie Raeford, NC

When I call for help, customer service helps me the best they can. They have low charges as well.

6 years ago

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Verified Customer

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Kenneth Leland, NC

Customer service is easy to talk to and the device is easy to install.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Perry Golden Fishers, IN

Customer service was thorough in the purchasing and installation process.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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M San Francisco, CA

Customer service is very friendly and nice. They are knowledgeable on their products.

6 years ago

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Verified Customer

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Bold claims but poor customer service

My first experience utilizing customer service resulted in two disconnects and poor response to my concerns

6 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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Cynthia- Charlotte, NC

Very easy and convenient. Customer service was very helpful and friendly

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Christopher Decatur, AL

It is affordable and really good service. It catches anything.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Patsy Soto El Paso, TX

They are always wiling l to help you and they have great customer service!

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews