Brinks Home Security Reviews

DO NOT GO WITH THIS COMPANY! Even when your contract is up they will continue to try and collect and use VERY HEAVY HANDED PRESSURE TACTICS. I moved 5 months ago and contacted Protect America by phone, email, and letter requesting to cancel service. They continue to harass me. This includes a history of them not fulfilling their contract obligations. After literally 50 to 60 phone calls and them not willing to fix the system we gave up trying. We were humiliated time and time again with false alarms, the fire and police department came to our home so many times I cannot count. 3 times in one day. Protect America refused to send a tech to our home to fix it. So we had to pay 50 a month and yet they did nothing about it. Police and Fire department There was a knock at my door I opened the door and saw a police officer and four other units rolling up to my house. The policeman calls me out of my house and asks me what was going on. I told the officer that it was a faulty alarm system and that I had called the monitor center and told them it was a false alarm. Then a few minutes later there was another knock at my door. It was the fire department. They had been told it was a carbon monoxide detector had gone off. Now if this had happened once it would be forgivable, however, this has happened many times where the police or fire department have showed up at my house. One time about 6:30 am. I appreciate those who serve and do not think an alarm company should be allowed to waste public dollars. Later that afternoon the motion detector triggered again and sent the Fire department out for a 2nd time on in a day--- so three times the police or fire depts. Came to my house. When this event took place on 3/03/2016, I had just come into my house after bring home a keyboard I had let someone borrow. As I was placing the keyboard in the basement, the motion detector set off the alarm. The monitor station for my system misread the alarm as a carbon monoxide detector. I told them on the phone that it was a motion detector. And you know the rest of the story. However, this has been going on since 10/2013. Over 2 years of Hassel and lack of security for my family. When we first bought the system, they sent it to us, for us to install. This is a very time-consuming process, on the on the phone for hours programming each piece into the system. The system continually had false alarms and system issues. Each time there was a problem I had to be on the phone several hours to resolve it. This did not happen once, twice or three times but so many I cannot recall. After replacing the main panel and many sensors about 3 or 4 times within the first several months, I asked to cancel the service, they said they would send a technician, and if I had any more issues they would allow me to cancel service. (this was a lie after the police and fire showed up I immediately called to cancel, and they would not keep their word). The Technician The technician came worked on the panel, and things were fine for a few months, and then it started having problems with registering sensors and false alarms again. So after so many panels (possible 6-8 panels or more and hours and hours of time on the phone trying to program the system) I decided to cancel my contract. The lady on the phone would not cancel my contract because I had not talked to a tier 2 technician. She said they knew more than all the other technicians. Now I had been dealing Protect America with since 2013, AND JUST NOW they want me to talk with someone who can fix it. I was with another alarm company for 12 years and had little to no issues. In my opinion, If you want your family to wake up in the middle of the night with the police or firemen at your door, then choose Protect America. If you want your door sensors, fire detectors or carbon-mono-oxide detectors not to work then, choose Protect America. In my opinion, Protect America has deceptive sleight of hand methods to try and force you to stay with them and not provide safety nor security for my family. They have not provided close to any expectation of services rendered for what my family has paid and endured. We paid extra to have a quality system installed and did not receive it. We were promised safety and security which they have not provided. 3/11/2016 It’s now 3/11 after spending 4 hours on the phone on 3/03/2016 They had programmed the monitor center wrong. The motion detector would go off and the monitor center reads it as a carbon monoxide detector. 12/12/2017 We moved 5 months ago and Protect America is still trying to collect payment even though we told them we were canceling over the phone, by email and mail. They have aggressive tactics. Our contract is fulfilled and they are still trying to harass us into a contract.

My status changed shortly after I signed up with protect America. I contacted them so I can pay off the contract they would not let me , they told me I had to wait until the three-year contract was up . After numerous calls I eventually got someone who allowed me to pay off the whole three years at one time nothing was said to me about cancellation had to be in writing. Two years later They billed my credit card again, when I call and ask about it they say oh you have to cancel in writing 90 days prior so they're going to bill me three more months even though I told them two years ago I wanted to cancel. This company is doing it on purpose how many customers do they have how many customers want out early and how many customers are going to be a billed after the contract is up even if they ask to cancel? Ask yourself one thing would Jesus treat you this way, NO, honest days wage for an honest days work, I don't think so. What I recommend this company to anybody else No freaking way.

Jorge, the Salesperson was Great! Due to illness in our family (sick child) which negatively impacted my credit score, Secure America requests that I pay over $1,600.00, in equipment fees. It's out of our reach and have no other choice, but to look elsewhere.

The key fob did not work properly and the police came by accident. We had to disconnect that feature. Otherwise it has worked well and consistently. The company has always been available and helpful. I think the cost of the service should be less.

I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??

At first they were nice and helpful, but then they turned into pushy, wouldn't stop calling, sales people. Turned me off. I didn't end up going with them as a result. All of the other prices were comparable so I went elsewhere.

My wife and I purchased an alarm system for our home from Monitronic thru a 3rd party company (Optima) in July of 2015. We sold that home in Feb of 2017. We signed up for a 2 year contract and because of that, even though we sold the home, continued to pay our monthly payment thru August of 2017. The payments continue to come out so my wife called in today to tell them and get it resolved. The person she spoke with was extremely rude to her and told her that it was a 3 year agreement. 1st: When we called in Feb 2017 the person we spoke to told us it was a 2 year contract and out last payment was in Aug 2017. What changed between now and then I have no clue? 2nd: I called in and the lady said it was a 3 year but she also stated that they get a lot of complaints of the same nature. She said lots of customers call in with 2 year contracts but they have them signed up for 3 years instead. If you record your phone calls listen to it. She then proceeded to tell me the ways out of the contract all of which included paying Monitronic. I let her know I would be filing this complaint with the BBB as well as be leaving business reviews on the review sites and she could have cared less. I will not pay another dime to Monitronic and have reached out to Optima to confirm I did indeed sign up for a 2 year contract. It is disturbing to me that you get this many complaints on the same issue and I have to resort to this to get it solved. So much for a customer service department. Completely unacceptable.

We've been with Protect America for 36 months and am dropping the service. I haven't done a monthly check in over a year and was never contacted to see if there was a problem. Sensors would drop out intermittently. I had to give them a credit card number to receive replacements and had 30 days (if I remember correctly) to return the faulty ones and not be charged. We suffered a power failure during Irma and the system said the backup battery was bad, dropping all the sensors. You need to call customer service to reset each sensor, along with time, date and any other information the controller needs. Two weeks ago I was told I would be contacted about cancellation of my account within 2 business days. Right now, I've been on hold for over 25 minutes to cancel my account (having fulfilled the 36 month contract requirement) and still waiting for someone to pickup. If you want to drop service, beside informing Protect America, I highly recommend notifying your credit card company and inform them charges by Protect America are no longer authorized. Follow up with a letter, sent certified/return receipt as proof of notification. Be aware, it can be extremely difficult to stop auto payments, depending on the card/bank.

MONI has always been there for me and my family! Whenever we need help with our alarm they are very quick to respond. I would not choose another company to monitor us!

I find it hard to believe that some people are giving this company a 10. They came in, ripped the ADT console off the wall, threw that away and installed their console. Three door sensors and glass break were from ADT which they left as is. The alarm went off for the glass break and I had to buy replacement battery. They are supposed to come out every two years to make sure everything is working properly. I have 7 months left on the contract and I have never seen any one in four and a half years. They are very prompt in making sure you pay the bill. I have nothing but contempt for this company.

While I cannot fault the current ownership completely for the failings of it's predecessors, I do not see that this company is in any way exceptional. The contract is for five years and I am finally and thankfully in the final year of it. I cannot wait to be rid of this horrible system that does not work and never has. I was initially told that the motion detectors could be set to allow for several pets to be in the home when I was away but then I read the fine print which clearly stated that the system SHOULD NOT be armed unless everyone left including the animals. Oh, that was helpful. Not! System cannot be monitored because the signal is not sufficient and requires a radio booster which they expect me to pay for. Excuse me?? All of this was by prior ownership but I have never been contacted by Monotronics or the most recent ownership, MONI, for a "how are we doing" call. I can hardly wait for next year when I can tell them to come get the useless very expensive and surely obsolete by now system out of my house.

We purchased a system with an outdoor camera, installed it then it could not use our wi-fi-- we should have been advised when purchased!' Too many problems to explain!! Returned camera; requested two appliance appliance modules to replace camera; called to set-up control panel---spent over an hour to be told we needed a new/updated control panel part which was sent through the mail; called to install updated control panel & was told we needed a new antenna to make our new control panel work; new one sent through mail! Called to install new antenna for control panel & appliance modules. Spent over an hour trying to connect appliance modules & then we were told the modules had to be within 25 feet of the control panel; weren't advised when we ordered! Asked to speak to " supervisor". None available & could NOT request a return call; we would have to call back later to see if a supervisor was available! While having our modules installed the employee left the phone continuously to ask someone else for the info! We asked to speak to the person who she was going to for questions--they were busy on a call. Yes, their prices are good but the headaches & mis-information is ridiculous. Had to agree to a 3 yr contract or we would cancel & find another security alarm company!! I hope management reads this & gives us a call. J Ruth

I had a 2 year contract with these people that ran out in 2016. Switched to another company that is more local to me, but Moni says I'm still under contract which should not be a problem as my new company will buy it out if I can get the buy out amount and documentation to support the contract. When I asked Moni for these they sent me a buy out amount and a copy of the expired contract. I contacted them a second time and requested documentation of a current contract and was told they would email it to me. Five days later I contacted them because I had not received the email and was told they weren't allowed told email these documents but they would mail them to me and I should get them in 7 to 10 business days. Three weeks after disconnecting I receive an urgent phone message from the monitoring center that they have lost the connection and am I okay, good response time. Now a month has passed and no documents, but I do get robo call that I'm behind in my payments, so I have called and requested the documents again and have been told they will email them to me... we will see. If money is owed I will pay. JUST SEND ME THE SUPPORTING DOCUMENTATION

We were on vacation for several months and the kitchen window sensor was malfunctioning. After speaking with a representative, he offered to send a new one. We were billed from the Police department and they said they would waive the fee if they received a letter from Moni. Moni denied the claim and then we had to call again to verify the whole process again. They offered to pay 100 out of the 200 reduced fee and 3 months 50% off monthly service. This could have been avoided if they sent the letter to the police department saying the device malfunctioned. I am planning to cancel this service as soon as I research their competitors.

Excellent customer service and installer was awesome. Had an issue with the motion detector the next day and the installer was back out immediately to fix the problem

Stay Away! First red flag, their technical support is only open from 7am to midnight. I was a long time customer, and recently discontinued their services. Customer service is subpar. If you have an issue with your system, ex. constant beeping, technical support will walk you through a temporary fix. Mine lasted 10 mins. The earliest they can send someone out to assist is after 7 days. Do they really expect someone to listen to beeping sounds for 7 days. Red flag #2, equipment is outdated. 2 weeks after install, you have to wait for someone to either update your equipment, or change the batteries in the equipment - which has to be changed to often. When you do call with an issue, they're more interested in renewing your contract rather than resolving your issue. I had to go through 6 pp, (unfortunately I had to yell at the last one) in order to close my account. Trust me when I say steer clear.

I was extremely satisfied with the service I received from the guys who came to my home and sold me the system to the install. Everything has exceeded my expectations.

My Mom's security system. She died 6 months ago, I called to notify them, they talked me into keeping the monitoring till the house sells. Called last week (the 12th of the month) to cancel and they said no problem. The guy I talked to said she was billed on the 15th of each month so there would be no billing this month. Great! I checked her account and they took it out on the 15th of this month. I had an almost hour long chat to find out she's actually billed on the 1st but the bank doesn't pay till the 15th (?), I asked for the month to be prorated (there's a principle involved here), she said yes...then came back and said she can't because the account was closed on the 12th?!?!?! I gave up, which I'm sure is what they were looking for. POOR customer care. This involved a person who died. They lost a customer and gained a bad review for life all over $32.09.

Alarm companies are similar, so here is why NOT Protect America: After a 3-year service contract I decided to discontinue. I was forwarded to 2 different people until I spoke to someone able to cancel service. She would not take no for an answer, and informally left me with the impression I was going to have my house robbed. After 20 minutes of selling fear, I was directed to my e-mail for an on-line link to discontinue service. The E-mail never came, I had to call back, get forwarded through 2 different people again, and request another E-mail. Then, because I canceled on the 12th, I was made to pay for that month and the following month because they can't prorate service.

I had this service for two years. The equipment is very expensive and sub performing. The video cameras have such a low resolution that you will be taxed to identify even your own family members from strangers at more then 10 feet distance from the lens. If that wasn't bad enough when I moved they really took their time in cancelling my service per my multiple requests. Here's a tip , watch out for the confirmation email they will send you without telling you its coming and if it ends up in your junk email, or you happen to not see it, your service will NOT be discontinued and they will continue to charge you even if your system is off line.

The biggest issue this company has with it's equipment is the sensors it supplies that stick to your windows with sticky tape and Velcro and if the sun is shinning on the window the excess heat causes them to fall off the window & set off the alarm. They also have a one size/style fits all style of sensors and that doesn't work on our windows because we have the crank out type and the sensors don't mate up with each other like they should.

Had nothing but the best experience from the sale to the activation! Installing it was easy and simple thanks to each sensor being labeled with the location!

I had my alarm system installed a few months ago, the technician was great, he explained everything to me. Love the system, I feel very safe and secure in my home.

Sean Thomas Second renewal with him A primary reason to stay w Brinks Class act

I like Brinks Home security because of there standardize security and home delivery services.