Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Thomas/Healy Rochester, NY

Although their customer support has been okay, I've noticed that the equipment has been prone to difficulties.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Frank Rector, PA

It's simple and easy to use, plus, their agents are responsive, so everything's gone pretty well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard T. Amston, CT

Have been totally responsive in the many years of our contract.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeff in Pennsylvania Williamsport, PA

Great customer service, strong security and very rapid response to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Reliable West Monroe, LA

Very reliable, easy to reach, you can always to tell to live person

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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JOAN W JOHNSTON-DICKENS Key Largo, FL

system works great and if you need help they are always there for you

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna R Spring, TX

They're always there when I need them, whether it be phone assistance for my system or to cancel an accidental alarm.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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RAM SRIRAM Ramsey, NJ

I am satisfied as a customer for the last 6-7 years. They have a broad range of product offerings

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Allen Lyttle Nashville, TN

only 8 stars because monitoring folks do no maintain relationship with customers via email.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Trustworthy company Dracut, MA

No issues, great customer service and great response time to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Hej Medford, NY

Easy to install, it works well Customer service is excellent

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ken K Charlotte, NC

They have always been very helpful whenever I needed to contact them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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JaniceW Teaneck, NJ

Great product,customer service .. have had the service for years now

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Daniel T Pomona, CA

Because they've become extremely unreliable, customer service takes forever to answer the phone, and again, THEY TAKE FOREVER TO ANSWER THE PHONE!!!!!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Tami Warren, OH

Great customer service; reliable monitoring; easy to use; dependable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marv H Hightstown, NJ

Never a problem always have answers very nice customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Haynes Opelousas, LA

I'm very satisfied with their customer service and with the product itself. I didn't want to install, so they sent somebody over, and he did a good job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Roger Norde Fayetteville, GA

They're very responsive, very informative and very courteous. Plus, they offer the best price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Krajewski Stratford, CT

The representatives were very helpful, and were pretty straightforward. They were simple, but helpful. The system is a little outdated, but it does the job, so that's good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Kathy Baker Bremen, GA

I didn't have any problems with the installation, and the representatives have been real good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Battagliola Indio, CA

When the alarm goes off, they've been pretty good with calling me on time. The system is not bad!

8 years ago

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Verified Customer

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Sue Wheeler Hamlet, NC

It was very easy to set up, and anytime I have a problem with the system, they get it solved.

8 years ago

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Verified Customer

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Anonymous Folsom, CA

Customer support is good, and considering the system came with the house, we really didn't install anything. So far, the equipment has been okay.

8 years ago

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Verified Customer

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Thankappa Balaji Willowbrook, IL

It signed up with them a long time back and it was easy to install and think it's pretty good.

8 years ago

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Verified Customer

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Marjorie Hoosier Silsbee, TX

Everything's always been good, no problems from customer support. I did the installation

8 years ago

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Verified Customer

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Arthur Williams Seale, AL

They've been very nice and cooperative and helpful. System was easy to install

8 years ago

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Verified Customer

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Denise and Charles Clayton Greensboro, NC

Protect America has been very professional. We went with them because of the price

8 years ago

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Verified Customer

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Esther Cox St. Louis, MO

As soon as my contract, I'll be glad to get rid of them. I would recommend them to the worst person in the world, they have very poor customer service.

8 years ago

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Verified Customer

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Julie Anderson Stanchfield, MN

The salespeople there seemed aware, other one just say a stuff. Service is about a 6/10 and the product is about 7/10.

8 years ago

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Verified Customer

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John & Frederica Marshall Fort Lauderdale, FL

We had a few issues which were taken care right away. They are excellent.

8 years ago

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Verified Customer

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Edward & Mary Wilson Falling Waters, WV

We have a full home security system. Both the customer support and service are excellent.

8 years ago

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Verified Customer

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Carletha Wilson Stoneville, NC

I'm very satisfied with the product, service, and just overall.

8 years ago

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Verified Customer

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Wayne Rousse Cut Off, LA

Protect America is great. My experience has been very positive.

9 years ago

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Jeff Horwitz

I'm being robbed by Brink's! BEWARE: BRINK'S DECEPTIVE PRACTICES. I agreed to renew my contract with brink's for 24 months. I agreed responding to their email. I found out later, there was small print on the email stating I agree to 60 months renewal. This was not apparent to me in the email or I wouldn't sign as I plan on moving. I would never agree to 60 months. I don't feel protected by Brink's, I feel scammed by a deceitful company.

1 year ago

Reply from Brinks Home Security

Hello Jeff. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.

Feb. 11th, 2025

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S P

Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!

1 year ago

Reply from Brinks Home Security

Hello S P. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.

Jan. 31st, 2025

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Rebecca Babb Broomfield, CO

I had a security system with another company that was bought out by Brinks. I had been with them for about 15 years. I called to cancel but they told me I had 4 more years on my contract. I had gotten an emergency pendant that wouldn't cost anything to add I just needed to buy the pendant. I called to cancel my service because I couldn't afford it but they told me I have 4 more years left on my contract. They trapped me into a new contract that I didn't agree to. Beware of bad contacts. I will no longer work with any company that requires a contract! Bad business!!

2 years ago

Reply from Brinks Home Security

Rebecca Babb, we are sorry to hear you had problems. I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea

Oct. 2nd, 2023

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Mike Jose Chesapeake, VA

Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.

2 years ago

Reply from Brinks Home Security

We strive to always provide our customers with platinum grade equipment to protect you and your investments, we are sorry to hear you had problems. We have located your account, and we will be reaching out directly to help resolve this for you. We appreciate your time and patience and look forward to speaking with you soon. - Andrea

Jul. 31st, 2023

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Melissa Bailey McDonough, GA

Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!

2 years ago

Reply from Brinks Home Security

Melissa Bailey, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Andrea

Mar. 13th, 2023

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John Gage Corpus Christi, TX

Update. They removed the charges from my credit report and had taken the time to review our calls. So, although the ordeal took 3 years to finally resolve, they did the right thing.

3 years ago Edited January 25, 2023

Reply from Brinks Home Security

Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. I have been able to locate the account and will reach out to you with 48-72 hours. We look forward to following up with you.- Andrea

Jan. 20th, 2023

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T. Pisani North Bergen, NJ

Worst customer service I've ever experienced. Our account got put into a tenants name (rental property) by mistake and since then I've had no control over the account even though the tenant stopped paying for service and moved out years ago. This is an extremely shortened version of what happened but I spent days on the phone with Brinks trying to get this resolved and the end result is they can't help and I should find a new company to service the house. Unbelievably frustrating experience.

3 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Oct. 21st, 2022

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Patricia Pelchy Los Angeles, CA

HORRIBLE CUSTOMER SERVICE! I recently switched over to Brinks because AT&T digital life is discontinuing service. WHAT A MISTAKE! I have had several problems and fins it nearly impossible to get someone to assist me either on the phone or via text. They tout their "text support" feature, however when you do, you are informed that you will be placed in a que for upwards of 50 minutes or longer and then they do not respond for over 14 HOURS! Do not get screwed over like I did! Go with someone else to monitor your home system.

3 years ago

Reply from Brinks Home Security

Hi Patricia, we are sorry to hear about the negative experience regarding your system status. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jul. 18th, 2022

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Invictus Magic Hopatcong, NJ

The worst company I changed my modem cause it broke and now the camera doesn't connect and they are telling to me to pay for a warranty. there customer service kept me on the phone for 3 hours 2 separate times only to tell me I have to pay for it. working change modem now dont work and they dont want to hear it. no problem going with a different company. Also no manger to talk too as well.

3 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent experience regarding your cameras. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 16th, 2022

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Eric Phillips Broomfield, CO

Installer left without telling us, didn't set up cameras properly, left all of the old equipment throughout the house and yard (front and back). small wires cut and left in grass with us having dogs ( extremely dangerous and no care for a living creatures life???) customer service was horrible on the phone And would continuously talk over us, tell us nothing in life is for free (if your installer did something or in this case didn’t do something - why would the customer be charged for another tech to come out and fix that mistake? We have had them for TWO days.

3 years ago

Reply from Brinks Home Security

Hi Eric. Thank you for your feedback. We are sorry to hear about your recent experience regarding installation. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 6th, 2022

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Wayne Archambault Richmond, TX

Transferred my service from AT&T, don't do it...!! Right after the install, 2 weeks ago, the contractor failed to provide power to my hard wired door and window contacts. Began getting failure codes the next day, called customer service, can't get a tech for 2+ weeks. They want to charge me $110 and I purchased their warranty plan. Tried to talk with supervisors, they're in a meeting, got nowhere. Too bad I can't give negative numbers, one star only, stay away from Brinks!

3 years ago

Reply from Brinks Home Security

Hi Wayne, thank you for your feedback. We are sorry to hear about your recent experience regarding your installation and service appointment. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

May. 17th, 2022

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Carol Evenson Chino Valley, AZ

This is the worst security company ever!!! I have spent at least 3 hours just sitting on hold waiting for assistance! I tried getting a reduced rate…not competitive at all. I finally went with Cove. They have a very reasonable rate with NO contract! No spending hours on the phone. I will never recommend this security company to anyone!!! They have no desire to keep the customers they have had for years. They say “your call is important to us yet sit on the phone for over an hour!

3 years ago

Reply from Brinks Home Security

Hi Carol, thank you for your feedback. We are sorry to hear about your recent experience over the phone and your billing concerns. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

May. 12th, 2022

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Amarie Rodriguez Spring, TX

I think Brinks is a very good company. They have Fair prices. They respond quickly when your alarm goes off which is a big plus. I recommend them.

3 years ago Edited July 6, 2022

Reply from Brinks Home Security

Hi Amarie! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Apr. 19th, 2022

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Tisha Hummer Los Angeles, CA

Have been put on hold for hours before getting assistance. Technicians state "customer not home" twice for appointments that we took time off work to stay home all day for. Then they can't reschedule them for another MONTH! Half our system doesn't work. They expect you to fix the issues yourself and after 2 hours of trying and system still isn't working you have to pay $200 for someone to come out and look at it but then they don't even show! This is the biggest waste of my time and money.

3 years ago

Reply from Brinks Home Security

Hi Tisha, thank you for your feedback. We are sorry to hear about your recent concerns regarding your alarm system and tech scheduling. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 13th, 2022

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Richard Morell FL

Worse service and follow up, scheduled an installation, earlier installation days was with in a month, 2 days prior the installation the called me to reschedule, agent promised to call me back, never did, I got an email that tech was on the way waited and never showed up, when I called, they told me that the sooner day was with in 2 week, requested manager and agent stated that no manager where available

3 years ago

Reply from Brinks Home Security

Hi Richard, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the system and service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Alice Womack Birmingham, AL

We had been with the same monitoring service for over 20 years with no issue prior to the Brinks purchase. Our experience has been the worst experience I have ever experienced with any business....non-existent customer service, unauthorized contracts and no ability to cancel. I don't normally write reviews, but I am hopeful that this can help others avoid engaging with Brinks.

3 years ago

Reply from Brinks Home Security

Hi Alice, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Mar. 15th, 2022

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Louie Colvin Sun Valley, NV

I requested cancellation back in June 2021 to be effective when my current contract expired. They are still taking money from my account and when I called, they state that they no longer have contracts and that I will still have to pay. When connected to a person, they hang up on me. I also are on hold for up to 30 minutes every time I call. This company treats their customers as if our requests do not matter. I have filed complaints with the BBB and consumer affairs. DO NOT DO BUSINESS WITH THIS COMPANY!!!

3 years ago

Reply from Brinks Home Security

Hi Louie. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding cancellation. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime

Feb. 24th, 2022

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