Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Dale Gribble Rock Springs, WY

They're very easy to work with talking things through pretty easily.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott Saulnier Knoxville, TN

Very friendly, thorough, and patient with me. They're highly rated.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Neil Lively

I always get a response when I reach out and I've had no problems.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sparky9 Oneonta, NY

When ever we need information, the customer service is great.

8 years ago

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Verified Customer

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Maureen Cook Layton, UT'

They are a good company and are constantly looking for ways to improve.

8 years ago

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Verified Customer

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anonymous

Always are there when you need help whether tech support or customer service.

8 years ago

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Verified Customer

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Diana C Sun City West, AZ

The product is easy to use, easy to request help. We feel more secure with MONI

8 years ago

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Verified Customer

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Gray Kingman, AZ

Nobody has broken into my house yet. Informs me when battery are dead.

8 years ago

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Verified Customer

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Mary C Greeneville, TN

Always prompt response to calls. Very courteous and knowledgeable staff.

8 years ago

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Verified Customer

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Happy in Maryland Germantown, MD

Quick response to questions regarding system. Knowledgeable help desk staff.

8 years ago

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Verified Customer

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Alley Melrose, MA

When ever i have a problem there right there.Problems are few and far between.

8 years ago

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Verified Customer

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anonymous Fairburn, GA

Had several service visits, and my bill is exceptionally high from all the other competitors.

8 years ago

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Verified Customer

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Annie Rancho Cordova, CA

They are prompt to call if we're away when the alarm goes off.

8 years ago

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Verified Customer

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James A. Rice Ashland, KY

Great system very dependable and greatest support great company

8 years ago

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Verified Customer

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Ms Moore Oak Hill, WV'

Great service and I get quick response to any alarm going off

8 years ago

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Verified Customer

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3 year member Salem, NH

Ease of customer service experience. A pleasure to call and get satisfaction.

8 years ago

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Verified Customer

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Cklaus Dayton, OH

They are prompt when responding to an alarm; courteous; knowledgeable; friendly

8 years ago

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Verified Customer

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Steve Davis Hermitage, TN

No problems, fast response to alarms, simple system, great app

8 years ago

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Verified Customer

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Anonymous Mohave Valley, AZ

They have been very good so far. I haven't had a problem with them.

8 years ago

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Verified Customer

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PilotMax Sorrento, FL

They have been great to work with, and provide a great product.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathleen Holiday, FL

They provide consistently great customer service and their systems are simple to operate.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger Manchester, TN

Has never let me down and always went above and beyond to satisfy me

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nance Ward Franklin, VT

they have been on top of things any time my system alarmed them

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas/Healy Rochester, NY

Although their customer support has been okay, I've noticed that the equipment has been prone to difficulties.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Frank Rector, PA

It's simple and easy to use, plus, their agents are responsive, so everything's gone pretty well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard T. Amston, CT

Have been totally responsive in the many years of our contract.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeff in Pennsylvania Williamsport, PA

Great customer service, strong security and very rapid response to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Reliable West Monroe, LA

Very reliable, easy to reach, you can always to tell to live person

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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JOAN W JOHNSTON-DICKENS Key Largo, FL

system works great and if you need help they are always there for you

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna R Spring, TX

They're always there when I need them, whether it be phone assistance for my system or to cancel an accidental alarm.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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RAM SRIRAM Ramsey, NJ

I am satisfied as a customer for the last 6-7 years. They have a broad range of product offerings

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Allen Lyttle Nashville, TN

only 8 stars because monitoring folks do no maintain relationship with customers via email.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Trustworthy company Dracut, MA

No issues, great customer service and great response time to alarms.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Hej Medford, NY

Easy to install, it works well Customer service is excellent

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ken K Charlotte, NC

They have always been very helpful whenever I needed to contact them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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JaniceW Teaneck, NJ

Great product,customer service .. have had the service for years now

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Daniel T Pomona, CA

Because they've become extremely unreliable, customer service takes forever to answer the phone, and again, THEY TAKE FOREVER TO ANSWER THE PHONE!!!!!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Tami Warren, OH

Great customer service; reliable monitoring; easy to use; dependable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marv H Hightstown, NJ

Never a problem always have answers very nice customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Haynes Opelousas, LA

I'm very satisfied with their customer service and with the product itself. I didn't want to install, so they sent somebody over, and he did a good job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Roger Norde Fayetteville, GA

They're very responsive, very informative and very courteous. Plus, they offer the best price.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Krajewski Stratford, CT

The representatives were very helpful, and were pretty straightforward. They were simple, but helpful. The system is a little outdated, but it does the job, so that's good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Kathy Baker Bremen, GA

I didn't have any problems with the installation, and the representatives have been real good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Battagliola Indio, CA

When the alarm goes off, they've been pretty good with calling me on time. The system is not bad!

8 years ago

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Verified Customer

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Sue Wheeler Hamlet, NC

It was very easy to set up, and anytime I have a problem with the system, they get it solved.

8 years ago

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Verified Customer

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Anonymous Folsom, CA

Customer support is good, and considering the system came with the house, we really didn't install anything. So far, the equipment has been okay.

8 years ago

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Verified Customer

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Thankappa Balaji Willowbrook, IL

It signed up with them a long time back and it was easy to install and think it's pretty good.

8 years ago

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Verified Customer

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Marjorie Hoosier Silsbee, TX

Everything's always been good, no problems from customer support. I did the installation

8 years ago

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Verified Customer

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Arthur Williams Seale, AL

They've been very nice and cooperative and helpful. System was easy to install

8 years ago

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Verified Customer

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Denise and Charles Clayton Greensboro, NC

Protect America has been very professional. We went with them because of the price

8 years ago

Brinks Home Security Reviews