Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Baltimore, MD

It seems to work the way it's supposed to. They're always professional, courteous, and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Juanita Hardy Evergreen Park, IL

The customer service people were very nice, and I was able to understand them very well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Huffman Plainfield, IN

It all works very well, but they didn't do exactly what I wanted or keep the price they already committed to.

8 years ago

Reply from Brinks Home Security

Hi there - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Roger

Service is fine. Installation left a lot to be desired... difficult and time consuming

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gg

Great product and everyone on the phone is competent, fast and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Buck Sheward

Comprehensive value,service, price and responsiveness to requests.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Nichols

Emails every time we disarm systems. Very helpful installation

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Don't remember Sahuarita, AZ

Really good customer service. The staff is very friendly and helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jennifer H Punta Gorda, FL

Exceptional customer service. Product easy to set up and use!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lucilu Chicago, IL

Reliability & ease of use of product, price & customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Williams Loganville, GA

I've had to call a couple times and they've been very helpful and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Colorado Springs, CO

Everything functions except the motion detector, but my house seems to be protected.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Timothy Blaske Holiday, FL

It's very easy to set up with no issues, I had no difficulties.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tony Faison Turkey, NC

They're easy to talk to and very helpful in setting up the actual alarm system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dale Gribble Rock Springs, WY

They're very easy to work with talking things through pretty easily.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Scott Saulnier Knoxville, TN

Very friendly, thorough, and patient with me. They're highly rated.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Neil Lively

I always get a response when I reach out and I've had no problems.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sparky9 Oneonta, NY

When ever we need information, the customer service is great.

8 years ago

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Verified Customer

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Maureen Cook Layton, UT'

They are a good company and are constantly looking for ways to improve.

8 years ago

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Verified Customer

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anonymous

Always are there when you need help whether tech support or customer service.

8 years ago

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Verified Customer

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Diana C Sun City West, AZ

The product is easy to use, easy to request help. We feel more secure with MONI

8 years ago

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Verified Customer

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Gray Kingman, AZ

Nobody has broken into my house yet. Informs me when battery are dead.

8 years ago

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Verified Customer

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Mary C Greeneville, TN

Always prompt response to calls. Very courteous and knowledgeable staff.

8 years ago

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Verified Customer

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Happy in Maryland Germantown, MD

Quick response to questions regarding system. Knowledgeable help desk staff.

8 years ago

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Verified Customer

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Alley Melrose, MA

When ever i have a problem there right there.Problems are few and far between.

8 years ago

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Verified Customer

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anonymous Fairburn, GA

Had several service visits, and my bill is exceptionally high from all the other competitors.

8 years ago

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Verified Customer

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Annie Rancho Cordova, CA

They are prompt to call if we're away when the alarm goes off.

8 years ago

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Verified Customer

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James A. Rice Ashland, KY

Great system very dependable and greatest support great company

8 years ago

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Verified Customer

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Ms Moore Oak Hill, WV'

Great service and I get quick response to any alarm going off

8 years ago

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Verified Customer

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3 year member Salem, NH

Ease of customer service experience. A pleasure to call and get satisfaction.

8 years ago

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Verified Customer

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Cklaus Dayton, OH

They are prompt when responding to an alarm; courteous; knowledgeable; friendly

8 years ago

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Verified Customer

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Steve Davis Hermitage, TN

No problems, fast response to alarms, simple system, great app

8 years ago

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Verified Customer

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Anonymous Mohave Valley, AZ

They have been very good so far. I haven't had a problem with them.

8 years ago

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Verified Customer

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PilotMax Sorrento, FL

They have been great to work with, and provide a great product.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kathleen Holiday, FL

They provide consistently great customer service and their systems are simple to operate.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger Manchester, TN

Has never let me down and always went above and beyond to satisfy me

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nance Ward Franklin, VT

they have been on top of things any time my system alarmed them

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas/Healy Rochester, NY

Although their customer support has been okay, I've noticed that the equipment has been prone to difficulties.

9 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Verified Customer

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Frank Rector, PA

It's simple and easy to use, plus, their agents are responsive, so everything's gone pretty well.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard T. Amston, CT

Have been totally responsive in the many years of our contract.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeff in Pennsylvania Williamsport, PA

Great customer service, strong security and very rapid response to alarms.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Reliable West Monroe, LA

Very reliable, easy to reach, you can always to tell to live person

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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JOAN W JOHNSTON-DICKENS Key Largo, FL

system works great and if you need help they are always there for you

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna R Spring, TX

They're always there when I need them, whether it be phone assistance for my system or to cancel an accidental alarm.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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RAM SRIRAM Ramsey, NJ

I am satisfied as a customer for the last 6-7 years. They have a broad range of product offerings

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Allen Lyttle Nashville, TN

only 8 stars because monitoring folks do no maintain relationship with customers via email.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Trustworthy company Dracut, MA

No issues, great customer service and great response time to alarms.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Hej Medford, NY

Easy to install, it works well Customer service is excellent

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ken K Charlotte, NC

They have always been very helpful whenever I needed to contact them.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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JaniceW Teaneck, NJ

Great product,customer service .. have had the service for years now

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews