Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Linda Gray

Protect America was quick, simple and cost effective!

6 years ago

Reply from Brinks Home Security

Hi Linda, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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harold

way to long a wait time when trying to contact and ask a question about thier system.

6 years ago

Reply from Brinks Home Security

Hi Harold, We appreciate your feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Bill F Wasson

System seems to work fine, easy to use and to install.

6 years ago

Reply from Brinks Home Security

Hi Bill, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Betty

It is a quick DIY installation and works for what i need at the moment.

6 years ago

Reply from Brinks Home Security

Hi Betty, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Nick bianchi

Very informative don't leave you hanging

6 years ago

Reply from Brinks Home Security

Hi Nick, Thanks for the review! We're happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Gail Cross Mesquite, TX

Very well. The tech was awesome and so was the tech today.

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Gail, Thank you for the positive review! Please let us know if we can help answer any other questions you might have about your system.

Feb. 25th, 2020

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Verified Customer

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Alan Samuel

Knowledgeable! Efficient! Wonderful customer service!

6 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Era Cooper

I love the ease of securing the system and the price.

6 years ago

Reply from Brinks Home Security

Hi Era, We’re happy to hear that you’re able to use your security system with ease. Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Jane Jaynes

equipment works great & service is great

6 years ago

Reply from Brinks Home Security

Hi Jane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Tamara

Very professional I am very happy with this company

6 years ago

Reply from Brinks Home Security

Hi Tamara, Thank you for choosing to be a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Roy Gaines

Quick to respond, customer service very friendly.

6 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Sharon Saint Pauls, NC

I like the price. It is easy to operate. I feel safe.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Anonymous Lovington, NM

Customer service is great but I have problems with cameras recording so I'm thinking about going with Vivint.

6 years ago

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Verified Customer

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Torsten

Easy to talk to, professional, quick and dependable

6 years ago

Reply from Brinks Home Security

Hi Torsten, Thank you for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Stanley Eddington

Great customer service, price and quality. Easy setup.

6 years ago

Reply from Brinks Home Security

Hi Stanley, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Teresa Marshall

I have experienced several issues and only had this service for a little over a month.

6 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the feedback. To help with your equipment, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Roman Hackworth

Great service and support. Very professional.

6 years ago

Reply from Brinks Home Security

Hi Roman, Thanks for the positive feedback. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Shayla Wells

Because my doorbell and thermostat is still not working. Going to have to pay someone to complete

6 years ago

Reply from Brinks Home Security

Hi Shayla, We would be more than happy to help with your equipment. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Shaun

So far, customer service has been top notch.

6 years ago

Reply from Brinks Home Security

Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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FEM

Price competitive. Lower monitoring fees. Easy!

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Jack

Great support staff. Got good help with all questions.

6 years ago

Reply from Brinks Home Security

Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Teresa Suttles Taylors, SC

Good value for the money. easy installation. good customer service

6 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the review. We’re happy to hear about your easy installation and positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 30th, 2019

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Verified Customer

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anonymous Monument, CO

They listen and they got things done like they said they would.

6 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Bruce Sandy, UT

Seems to be pretty good, high quality equipment.

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review! Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Harvey Harrison, MI

They walked me through installing the system and were pretty patient.

6 years ago

Reply from Brinks Home Security

Hi Harvey, Thank you for the review! Please let us know if you have any questions about your system.

Dec. 4th, 2019

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Verified Customer

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Beverly Riegelsville, PA

excellent customer service. system functions well.

6 years ago

Reply from Brinks Home Security

Hi Beverly, Thank you for the positive feedback! We’re happy to hear you’re enjoying your system. Please let us know if we can provide you with further assistance.

Dec. 2nd, 2019

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Verified Customer

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Daniel Hungerford

The customer service has been great! super happy so far.

6 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need further assistance.

Nov. 19th, 2019

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Verified Customer

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Scott Barber

Good product but needs more info on compatible products for automation

6 years ago

Reply from Brinks Home Security

Hi Scott, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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Serge vandenput

I've been trying to call you three times I have a problem leave my phone number no one returns my call can't get a hold of nobody

6 years ago

Reply from Brinks Home Security

Hi Serge, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak time we do experience high call volumes. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Jim Weatherford, TX

Everyone has been very helpful, knowledgeable, and patient.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Anonymous Louisville, KY

It's a pretty good service to be with. So far I like it.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Victor Kalamazoo, MI

I like the medical button, easy installation, and price.

6 years ago

Reply from Brinks Home Security

Hi Victor, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Shakita Southaven, MS

Installer was very professional and easy to work with

6 years ago

Reply from Brinks Home Security

Hi Shakita, Thank you for the positive review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Shalisia Young

Your company need a upgrade on your cell phone policies. I wish my phone can tell me whose coming in and out my door throughout the day.

6 years ago

Reply from Brinks Home Security

Hi Shalisia, Thank you for reaching out to us. We would like to assist you with any questions you have regarding your system. If you can, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 14th, 2019

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Verified Customer

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John Brown

I have had no issues with the system since its installation

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 14th, 2019

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Verified Customer

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Lisa Reisdorph

It's a simple system and does a good job

6 years ago

Reply from Brinks Home Security

Hi Lisa, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Renee Loomis

Easy to use. Works! Love using my phone to arm and disarm.

6 years ago

Reply from Brinks Home Security

Hi Renee, Thank you for the positive review! We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Donald

The equipment is working well and it's simple to use.

6 years ago

Reply from Brinks Home Security

Hi Donald, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Marcus

It was easy installation and very easy anybody could do it.

6 years ago

Reply from Brinks Home Security

Hi Marcus, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Lisa Glickstein Tinton Falls, NJ

Install very smooth and accommodating to my schedule

6 years ago

Reply from Brinks Home Security

Hi Lisa, Thank you for the positive review! We’re happy to hear the installation ran smoothly. Please let us know if you need any further assistance.

Nov. 6th, 2019

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Verified Customer

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Westcott

Good service; system always works; reasonably priced;

6 years ago

Reply from Brinks Home Security

Hi Westcott, Thank you for the positive review. We’re happy to hear you are enjoying our system. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Dennis DAlfonso

Great service & they did everything they promised

6 years ago

Reply from Brinks Home Security

Hi Dennis, Thank you for the review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Tameka

Customer service is great system is great

6 years ago

Reply from Brinks Home Security

Hi Tameka, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Brenda Sauk Rapids, MN

System works really good and the customer support is good.

6 years ago

Reply from Brinks Home Security

Hi Brenda, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need further assistance.

Oct. 28th, 2019

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Verified Customer

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Sheila Richton, MS

I had my alarms go off and they were very quick to respond.

6 years ago

Reply from Brinks Home Security

Hi Sheila, Thank you for the review. Please let us know if you need further assistance.

Oct. 28th, 2019

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Verified Customer

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Charles Deale, MD

Any time I've had an issue it was taken care of quickly.

6 years ago

Reply from Brinks Home Security

Hi Charles, Thank you for the feedback. We’re happy our Care team has assisted you with your requests promptly. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Russell Vermilion, OH

Easy to use and it was simple to install.

6 years ago

Reply from Brinks Home Security

Hi Russell, Thank you for the feedback. We’re happy to hear the system has been easy for you to use. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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David

Good service. Reliable. Helpful. Good bargain.

6 years ago

Reply from Brinks Home Security

Hi David,
Thank you for your feedback! We are glad that you are happy with the service. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Verified Customer

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Ryan Rio Rancho, NM

They were very attentive. It looks very professional.

6 years ago

Reply from Brinks Home Security

Hello Ryan,
Thank you for your feedback. We are glad that our Care team was helpful. Please let us know if you need any further assistance.

Sep. 30th, 2019

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Verified Customer

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Of Jamaica, NY

Customer service reps are very informative and very helpful.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

Brinks Home Security Reviews