Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Jack Paris, AR

Different ways that you know what status the alarm is in.

5 years ago

Reply from Brinks Home Security

Thank you, Jack

Apr. 8th, 2019

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Verified Customer

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jim halter Delaware, OH

It was easy to install and the people were very y

5 years ago

Reply from Brinks Home Security

Thank you, Jim

Apr. 8th, 2019

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Verified Customer

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Natalie

Excellent customer service, easy install

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Stashia Hollywood, FL

I would suggest that they have a technician to come out and put this stuff up instead of the homeowner.

5 years ago

Reply from Brinks Home Security

Hey Stashia, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking to improve our service through valuable customer insight. If you’d like, could you please DM us some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Verified Customer

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Rosie Edmond, OK

I am having problems with it right now. They should have nicer people who provide technical assistance.

5 years ago

Reply from Brinks Home Security

Hey Rosie, we’re sorry to hear that you had a negative experience with our support. At Protect America we certainly want to make our customer service and technical support experiences as pleasant and rewarding as possible. If you’d like, could you please DM us with some additional details so that we can get you some assistance with these issues? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Verified Customer

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Anonymous Phoenix, AZ

Was easy to setup n customer service was very helpfull

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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alshariss mcduffie Knoxville, TN

They have a great product and great service.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Vince M. (San Diego)

This product and service is high quality!!

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Rich

The only issue I've experienced is the delay when communicating via email.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Stacy

Great customer service. Very prompt. Very personable

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Very Satisfied Customer

Excellent system, service, response time and equipment.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Enzo

excellent service, polite ands helpful operators

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sam

Easy, cheap, great service and gave me peace of mind!

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Cindy Steele

an 8, my detector on my back door has come off a few times

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Simba Cleveland, OH

Quick and professional customer service and response time.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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EVa

professional, patient , courteous customer service

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Grover, MO

It is an affordable price to use the alarm system.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Clearlake Oaks, CA

I think the price is a little high and the equipment a little confusing.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Willi Moreira

Good service, good technology but the app to control not to good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rick Smith Colorado Springs, CO

Good customer service, reasonable cost, good equipment

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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PHUONG PHAM Woodbridge, VA

The customer service and the product are excellent.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Gloria Jean Cobb St Louis, MO

Great customer service everyone was helpful and kind.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Mark Magiera

Never any problems. They''re very reliable.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Parmod Dogra Westbury, NY

Response is very quick customer service is excellent

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shanu Saches New Windsor, NY

Warranty/ Guarantee on parts/ devices practically non existent

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Richard via Wiconisco, PA

Some of the alarms Velcro strips fall off after time setting off the notification

5 years ago

Reply from Brinks Home Security

Hey Richard, we’re sorry to hear that your Velcro strips aren’t sticking!! At Protect America we would like to correct any problems you might be having with our service. Could you please DM us with some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Nov. 29th, 2018

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Verified Customer

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bella gurgova Brooklyn, NY

great service, respond to alarms within minutes

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nancy Cumberland Gap, TN

They've always been very responsive if anything happens.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Greg Golden, MS

The customer service is great. They're very responsive.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Vanessia Greenville, SC

The best part is that the system has an easy installation process.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kevin Gulf Breeze, FL

They normally give me all the answers I need. It's easy to use.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Mauldin, SC

It's very good, very reliable and very easy to install.

5 years ago

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Verified Customer

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Anonymous Norco, CA

I've had really good customer service with them.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Misa Surprise, AZ

Good customer service. Easy set up. But alarm system seems bulky.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Nancy Lemley Till Wesley Chapel, FL

Easy to install. Great customer service. Quality product.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lori Nulton Seattle, WA

It''s fine. No issues but there are others out there less expensive

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dayton Ogle Knoxville, TN

Great product, great response time, great customer service

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Melendez El Paso, TX

Easy to install and able to reach customer service quickly

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Francisco lopez Chicago, IL

Good service and excelent customer service

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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JOAN COUTURE

fast response to alarm and ensuring homeowner is safe.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Curtis Case Beaumont, TX

No problems with equipment and they respond quickly

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Louise Dixon Holden, LA

I have had no problems and good customer service.o

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Lorettn Donaubauer San Antonio, TX

Their secuity system was very easy to install

5 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anonymous Pride, LA

It works fine, they call you if the alarm goes off.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Warren, OH

It is affordable, easy to set up, and easy to use.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Roger Joppa, MD

The equipment offered by Protect America is nice. Customer service is below average.

5 years ago

Reply from Brinks Home Security

Hi Roger, we're certainly sorry to hear about your experience with our Customer Service. At Protect America, we want to correct any problems you're experiencing with our customer support. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Verified Customer

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Yvette 30213

Thanks for good customer service with a smile on the phone.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Stephen Messner Las Vegas, NV

Price and equipment they offer for the price.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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George Mt. Dora, FL

Meets all our security needs at a reasonable price.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Wes Barter

Would be a 5 excepy mobile app is weak compared to alarm.com

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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