Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Francisco _

Great Customer Service and knowledgeable!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Francisco. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jeffery Williams

The rep was caring and listened to my concerns

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffery. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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John R

Thanks for the help A great company

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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rob cubed

No complaints. The system is easy to understand.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rob. We are pleased to hear about your positive experience with the equipment! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Flora Pierre

Good customer service. Equipment works well.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Flora. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Lousharon

Worked with me until we restarted all of my camers

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lousharon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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D Gson

We have been with Brinks for 27 years. Excellent service

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Eugenia A

Unfortunately the sensors didnt work properly and there is no help with tech support, I had to cancel and install adt , which made me waist money

4 months ago

Reply from Brinks Home Security

Hello Eugenia, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Acie Mims

All issues were resolved to my satisfaction

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Acie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Jeff S

The wrong part was sent out. i am still waiting for the correct part and the shipping label for the return of the wrong part.

4 months ago

Reply from Brinks Home Security

Hello Jeff, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Kevin

Compassionate about my concern. Well spoken

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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gonzalo vilchis

Really solid and awesome customer service!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gonzalo. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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John Moss

Quiana took the time to work with us and we truly appreciate her.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Phillips Russ

Great customer service and knowledge, thanks!

4 months ago Edited August 1, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Brandy Donaldson

Great service always resolved my concerns

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brandy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jeffrey Armstrong

Rep answered questions well, quickly, & professionally.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Judi Campoli

Friendly & knowledgeable customer service

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Judi. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Michele Gardner

Customer service handled my issue on the first go round

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michele. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jan

Service was great and problem resolved quickly

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Libby Felton

The company is very professional and experienced

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Libby. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Anita

Patricia was thorough and patient with all my questions.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Jones

very friendly and helpful representative

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Felicia Nico

the customer service was awesome, she was very caring

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Felicia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Karen Alford

Customer Service- Account Manager Ali was very helpful

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Harparminder Chadha

Omar was very courteous, professional and efficient.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Harparminder. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Sara Gale

Great service! Super friendly and helpful.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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George Japaridze

Representative was atient and knowledgeable.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Beverly Bowman

I WAS ABLE TO COMPLETE MY TASK WITH ASSISTANCE

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beverly. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Debbie Robbins

The person I spoke with was very helpful and kind.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Debbie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stella Huang

A trustworthy company. Overall service is great!!!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Vincent Calloway

So far, everything has been great. very professiona;l

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vincent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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ricky poole

Technician was very knowledgeable and helpful

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rickey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Gary Coshow Jr

Amazing customer service super nice and helpful

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gary. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Karen Ardis

Suesett was the best. Compassionate above all.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Duane Smart

Zina was pleasant, easy to work with and professional

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Duane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Jeffrey Carlin

The agent was thorough, polite, kind and personable

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Nelia

Customer service very professional and helpful.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Mike Ray

The lady took time to help me and was very professional

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mike. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Jane Geyer

Very helpful and answer all my questions!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Verified Customer

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Diane leadmon

Fast response to questions and courteous employees

5 years ago

Reply from Brinks Home Security

Diane, thank you for taking the time to leave us this review. Here at Brinks Home your satisfaction is our priority, we are glad to hear that you are satisfied with our quick response time. If there is anything else we can do for you, please do not hesitate to reach out to us. - Edwin Q

Nov. 10th, 2020

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Verified Customer

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Archie C Moore

Great customer service that you can count on.

5 years ago

Reply from Brinks Home Security

Archie, thanks for leaving us such a wonderful review. We are glad that you are satisfied with our services. At Brinks Home Security, we work very diligently, and it will provide them with great encouragement to keep doing what they are doing. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Traci Dixon

Customer service is very responsive and easy to deal with.

5 years ago

Reply from Brinks Home Security

Traci, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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CRYSTAL

They respond when things not right & right away

5 years ago

Reply from Brinks Home Security

Crystal, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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R

easy to manage, I feel safe at home or away from home.

5 years ago

Reply from Brinks Home Security

Hello, thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.

Nov. 10th, 2020

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Verified Customer

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Ernestine Banks

Your service and technical support is excellent.

5 years ago

Reply from Brinks Home Security

Ernestine, we are glad to hear that you have received excellent service from our technical support team. Thank you for the feedback, it is appreciated. If there is anything else, please don't hesitate to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Gwen

Trust worthy. Excellent customer service.

5 years ago

Reply from Brinks Home Security

Gwen, thank you for the feedback. At Brinks Home Security we strive to provide the best customer service and we are glad you have experienced this. If there is anything else we can do for you, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Priscilla Marie Hayes

I like the products and great customer service.

5 years ago

Reply from Brinks Home Security

Priscilla, we are glad to hear that you are enjoying our service. Thank you for reaching out and letting us know how we are doing. If there is anything else we can do, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Ed Dietze

They do a great job and reasonably priced.

5 years ago

Reply from Brinks Home Security

Ed, at Brinks Home Security we are happy to hear you are satisfied with our service and are thankful for your feedback. We appreciate you for letting us know how we are doing and if there is anything else we can do, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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BreAna

Professionalism from installer to monitoring staff

5 years ago

Reply from Brinks Home Security

BreAna, We are happy to hear you are receiving the best customer experience from installation to customer service. This is what we aim for every customer to have and we appreciate you for reaching out and sharing this with us. If there is anything else we can do to make your experience even better, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Kimberley Davidson

The associate was very kind and courteous no longer wait

5 years ago

Reply from Brinks Home Security

Kimberley, thank you for taking the time to leave us this wonderful review. At Brinks Home we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.

Nov. 3rd, 2020

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