Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Dave T Troutville, VA

Just gathering specs & costs for comparison. Have not signed with any company yet. Most likely will not be Protect America though due high pressure sales effort - received multiple calls per day, for several days, including late evenings & Saturday/Sunday, when I told the initial caller we were not ready to commit & I would contact them when ready.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Thomas Terry Chesapeake, VA

I was with Moini for over 5 years. I got a divorce and had to sell my house. They repaid my loyalty by trying to keep me in a contract for an additional 13 months past my house sale date. Like several people below I also just filed a claim with the BBB. They must be real desperate for customers. When I moved out of my last house ADT canceled the remainder of my contract with no issues. This is the difference between a high grade business and a poor grade struggling business. Don't get tricked into doing business with this company.

8 years ago

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Paul

Salesperson states that you have to use "their" equipment and it is "free". Tells me my equipment is outdated. (it is a 2gig brand new whole house automation ) BS. Gives me monitoring rate and tells me that rate includes the cost of equipment after telling me equipment was "free". Called her out on it and she became defensive. Deceptive sales practices...no thank you!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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michelle montgomery Mesa, AZ

this company beware they are crooks they raise thier fees without notification customer satisfaction is not thier concern they are all about money and not about people wish i would researched better buyer beware zero star rating in opinion unforutnately i have to deal with them for 2 more years unless i buy out my contract my representative said I was locked in for 3 years on my cost dont get this company if on fixed income they raise rates without notification read fine print rip off BUYER BEWARE RUN WHILE YOU CAN

8 years ago

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Richard Keith Hill Frederick, MD

While on the telephone with the company because the system had reported a sensor problem, someone at the company called the police and reported that there was a burglary in progress. We had paid for the month of July the day before that and were told we could not get a refund, but a month after we had cancelled our service the made an ACH withdrawal from our bank account. I called them and they told me too bad.

8 years ago

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Keith Falls Roseburg, OR

I have been a customer for 8 years. Now that I go to cancel and they insist they charge me for another month. This is for my own protection they tell me. My contract with them was completed years ago. They say I can sigh up again at a reduced rate. Do I look like I just fell off the turnip truck. I will never deal with this company again!!! They charge an extra month just to cancel my account! Not a happy camper. Avoid this company. I will check out Simply Safe.

8 years ago

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Stephen Benavides Santa Ana, CA

I have spent 2 months trying to get full connectivity on my system. I have a detached garage and the sensors for the door, window and the motion detector continue to lose contact and report failures. They have been out to fix it twice with no resolution. I have to contact the techs to schedule service, MONI does not. They use 3rd party techs and I think this group is more interested in selling the contract revenue than customer satisfaction. At least as far as my installation is concerned.

8 years ago

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Christine Salt Lake City, UT

I have had the system in for 1 month now and it never worked. Customer service is excellent, friendly, patient but i have yet to have a Ready to alarm green bar on the main panel. I have been on with tech support 6 or more times (an hour or more each time) they try but we can't get it working. I will try one more tech call back but if not the whole system is getting returned. It was supposed to be easy but it has been a very frustrating experience and i have missed so much work !

8 years ago

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Joseph Mula Bakersfield, CA

Been with this company for 10 plus years. C/S has become obsolete for the last couple of years took 3 phone calls and over 30min to talk to someone over the phone last night their new voice jail is ridiculous. Paying $44 a month for aggravation. I use Simplisafe at my business for the last 18 months at half the price and couldn't be happier. Will install at the house next month. STAY AWAY FROM MONI.

8 years ago

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Juri Habu

We had a security service for two years, so far it was good. The house was sold this May and then the company simply denied a cancellation, even negotiation of cancellation. We have to pay for another 40 months to fulfill contract obligation. We are contacting a lawyer to handle the case. DO NOT sign a long term contract with this company. The agent was rude and even didn't escalate the case to the manager.

8 years ago

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Ri Bak Fairfield, CT

Hassle free installation, prompt and timely. The equipment works as advertised and I have had no issues with support and/or operation.

8 years ago

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Mylaunna Lee Diamond Bar, CA

Customer service is terrible. If you a long term customer and having issues with the equipment, they pass you from person to person to try and renew your contract rather than resolving your issue. Their technical support is only open from 7 am to midnight. And It takes at least a week for someone to come out and resolve your issue. Their equipment is subpar. and you have the change the batteries in their outdated equipment way to often. Image having to hear a beeping sound for an entire week. Stay Away from them.

8 years ago

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Faye Parker Nashville, TN

Excellent company to work with, from sales rep to installation tech, follow up, & support services. I am so glad I switched to this company.

8 years ago

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Patrina Rodriguez Glen Burnie, MD

Tried to cancel after 30 months of service due to transfer out of state was told could not because of locked in 36 month contract.. NO EXCEPTIONS. Tried to prepay remaining 6 months told could not had to have payment deducted every month and call back in 5 months to give 30 days notice to cancel. Horrible policy. Would not recommend. You never know what can happen in 36 months and I never heard of a company that would not take a prepaid payment!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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LaDonna Pauley Dallas, TX

I had this alarm system for years. I got sick and couldn't work. I called to cancel it and was told that my contract had 6 months left. I paid for 6 months and then called and was told I had 3 months more. They lie and can't be trusted if you try to cancel.

2 years ago

Reply from Brinks Home Security

LaDonna Pauley, thank you for your feedback. We are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Sep. 15th, 2023

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Ur Houston, TX

This has got to be the best home security service overall .everything they offer and everything they know makes this service top of the class.great customer service.

3 years ago Edited January 20, 2023

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 20th, 2023

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Kenneth Brooks Salem, AL

I like the responsiveness of Brinks, they get with me immediately if I have any issues. I dislike that their prices went up with me being notified of the change.

3 years ago

Reply from Brinks Home Security

Hi Kenneth! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need or have any questions regarding billing, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

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Laura Mccall Marysville, CA

Love brinks home security. The system always made me feel secure in my home. With a push of a button I could have someone here. Customer service was super nice as well.

3 years ago

Reply from Brinks Home Security

Hi Laura! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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JOld2 Sacramento, CA

I had Brinks system installed in my home about 14 years ago. Luckily I have not had any break-ins so I don't have experience with them having to notify the local police dept. But I am happy with the system.

3 years ago

Reply from Brinks Home Security

Hello! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Mar. 28th, 2022

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Zac Cannon Long Beach, MS

My family for years used Brinks security alarms. The systems worked great, but did get extremely buggy as it aged a few years. Their systems are reliable and I never had major issues while visiting my parents.

6 years ago

Reply from Brinks Home Security

Zac, We appreciate you taking the time to leave us this review. We love to hear when we can provide a family with years of protection. We certainly look forward to many more years to come, thank you for choosing Brinks Home. -Juana H

Jan. 16th, 2020

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Crystal Edwards Pleasant Grove, UT

System works awesome. Customer service is great. Great value! All my sensors were free. Our family has peace of mind now at night and during vacations.

6 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for the review! We’re happy to hear about your positive experience and that our system is helping your family have peace of mind both away and at home. Please let us know if you need further assistance.

Nov. 5th, 2019

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Amy Stewart Gilbert, AZ

WE have had brinks for the past 15 years and have loved them. They are a wonderfully reliable company! I love knowing that if anything goes wrong they will be there!

7 years ago

Reply from Brinks Home Security

Amy we are ecstatic to hear that a long time customer like yourself has had nothing but amazing services with our company. We strive to maintain the fastest signal response time in the industry to keep our customers. Thank you for your feedback! - Abraham C.

Jul. 6th, 2018

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Phillip Trujillo

Great help with fixing my issue. Will always call when I need assistance

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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cathy coleman

I like your company. and yes, I would refer this company to friends.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cathy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Michael Brandt

Very professional caring CSR. Did a great job. Great service response.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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G “Goyito” Gonzalez

Excellent service, answered all questions and completed set up

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, G. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Rose Ann Duncan-Charnley

Rebecca was pleasant and professional. She answered my questions

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rose Ann. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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ronald funk

Your agent took care of my problem very fast and efficiently

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ronald. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Wendy Jean

Great help, and polite. Took time to help me figure out what was going on.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Wendy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Yashin Jiwa

If I could have given zero stars, I would have. Twice I have been failed by them. House got robbed and my store. I would not recommend Brinks. Looking at my opitons.

6 months ago

Reply from Brinks Home Security

Hello Yashin, we hope that no one was hurt during those incidents. For additional assistance, please call us at 800-447-9239 to report your incidents or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Paul Orr

Jodian gave me excellent service and provided what I needed.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Paul. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Rosa Maria Rivera

Customer service is exceptional. Staff is caring and very helpful.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rosa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Mr.Juan

Mary was very nice and helpful and helped me so much and left me very happy!

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mr. Juan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Jerry Hunter

She was very knowledgeable and very professional.She was absolutely fantastic

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jerry. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Priscilla Di Carlo

I didn’t give 5 stars because I had to call back but, the second call fixed the problem.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Priscilla. We are sorry that your issue was not resolved on the first call, but we are glad it happen in the next call! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cheryl

Jose was able to take care of the overcharge mistake on my account ..it was appreciated.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cheryl. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Jean Paulston

Excellent customer service reps. Knowledgeable and very helpful.

6 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Jean Davis

Person listened carefully Sounded interested gave me info to proceed with my plan

6 months ago Edited July 16, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Linda Gillespie

The representative was very polite and knowledgeable of what I needed.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Elisa Montgomery

His service was great he was very patient and gave great instructions.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Elisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Suresh Ghadia

Friendly customer service agent. Very understanding & responsive

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Suresh. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Brian McLarnon

Service is the same across different companies I tried but equipment is substandard.

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brian. We are happy to help with your alarm system if you need any assistance. If there is anything we can help with, please reach out to socialmedia@brinkshome.com.

Jul. 17th, 2025

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Otis Samuel

The agents I spoke with were very professional, and helpful with my cancelation

7 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Otis. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Verified Customer

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Diane leadmon

Fast response to questions and courteous employees

5 years ago

Reply from Brinks Home Security

Diane, thank you for taking the time to leave us this review. Here at Brinks Home your satisfaction is our priority, we are glad to hear that you are satisfied with our quick response time. If there is anything else we can do for you, please do not hesitate to reach out to us. - Edwin Q

Nov. 10th, 2020

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Verified Customer

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Archie C Moore

Great customer service that you can count on.

5 years ago

Reply from Brinks Home Security

Archie, thanks for leaving us such a wonderful review. We are glad that you are satisfied with our services. At Brinks Home Security, we work very diligently, and it will provide them with great encouragement to keep doing what they are doing. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Traci Dixon

Customer service is very responsive and easy to deal with.

5 years ago

Reply from Brinks Home Security

Traci, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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CRYSTAL

They respond when things not right & right away

5 years ago

Reply from Brinks Home Security

Crystal, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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R

easy to manage, I feel safe at home or away from home.

5 years ago

Reply from Brinks Home Security

Hello, thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.

Nov. 10th, 2020

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Verified Customer

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Ernestine Banks

Your service and technical support is excellent.

5 years ago

Reply from Brinks Home Security

Ernestine, we are glad to hear that you have received excellent service from our technical support team. Thank you for the feedback, it is appreciated. If there is anything else, please don't hesitate to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Gwen

Trust worthy. Excellent customer service.

5 years ago

Reply from Brinks Home Security

Gwen, thank you for the feedback. At Brinks Home Security we strive to provide the best customer service and we are glad you have experienced this. If there is anything else we can do for you, please let us know. -Edwin Q.

Nov. 3rd, 2020

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