Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Kenneth Brooks Salem, AL

I like the responsiveness of Brinks, they get with me immediately if I have any issues. I dislike that their prices went up with me being notified of the change.

4 years ago

Reply from Brinks Home Security

Hi Kenneth! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need or have any questions regarding billing, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

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Laura Mccall Marysville, CA

Love brinks home security. The system always made me feel secure in my home. With a push of a button I could have someone here. Customer service was super nice as well.

4 years ago

Reply from Brinks Home Security

Hi Laura! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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JOld2 Sacramento, CA

I had Brinks system installed in my home about 14 years ago. Luckily I have not had any break-ins so I don't have experience with them having to notify the local police dept. But I am happy with the system.

4 years ago

Reply from Brinks Home Security

Hello! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Mar. 28th, 2022

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Zac Cannon Long Beach, MS

My family for years used Brinks security alarms. The systems worked great, but did get extremely buggy as it aged a few years. Their systems are reliable and I never had major issues while visiting my parents.

6 years ago

Reply from Brinks Home Security

Zac, We appreciate you taking the time to leave us this review. We love to hear when we can provide a family with years of protection. We certainly look forward to many more years to come, thank you for choosing Brinks Home. -Juana H

Jan. 16th, 2020

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Crystal Edwards Pleasant Grove, UT

System works awesome. Customer service is great. Great value! All my sensors were free. Our family has peace of mind now at night and during vacations.

6 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for the review! We’re happy to hear about your positive experience and that our system is helping your family have peace of mind both away and at home. Please let us know if you need further assistance.

Nov. 5th, 2019

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Amy Stewart Gilbert, AZ

WE have had brinks for the past 15 years and have loved them. They are a wonderfully reliable company! I love knowing that if anything goes wrong they will be there!

7 years ago

Reply from Brinks Home Security

Amy we are ecstatic to hear that a long time customer like yourself has had nothing but amazing services with our company. We strive to maintain the fastest signal response time in the industry to keep our customers. Thank you for your feedback! - Abraham C.

Jul. 6th, 2018

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Verified Customer

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Diane leadmon

Fast response to questions and courteous employees

5 years ago

Reply from Brinks Home Security

Diane, thank you for taking the time to leave us this review. Here at Brinks Home your satisfaction is our priority, we are glad to hear that you are satisfied with our quick response time. If there is anything else we can do for you, please do not hesitate to reach out to us. - Edwin Q

Nov. 10th, 2020

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Verified Customer

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Archie C Moore

Great customer service that you can count on.

5 years ago

Reply from Brinks Home Security

Archie, thanks for leaving us such a wonderful review. We are glad that you are satisfied with our services. At Brinks Home Security, we work very diligently, and it will provide them with great encouragement to keep doing what they are doing. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Traci Dixon

Customer service is very responsive and easy to deal with.

5 years ago

Reply from Brinks Home Security

Traci, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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CRYSTAL

They respond when things not right & right away

5 years ago

Reply from Brinks Home Security

Crystal, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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R

easy to manage, I feel safe at home or away from home.

5 years ago

Reply from Brinks Home Security

Hello, thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.

Nov. 10th, 2020

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Verified Customer

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Ernestine Banks

Your service and technical support is excellent.

5 years ago

Reply from Brinks Home Security

Ernestine, we are glad to hear that you have received excellent service from our technical support team. Thank you for the feedback, it is appreciated. If there is anything else, please don't hesitate to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Gwen

Trust worthy. Excellent customer service.

5 years ago

Reply from Brinks Home Security

Gwen, thank you for the feedback. At Brinks Home Security we strive to provide the best customer service and we are glad you have experienced this. If there is anything else we can do for you, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Priscilla Marie Hayes

I like the products and great customer service.

5 years ago

Reply from Brinks Home Security

Priscilla, we are glad to hear that you are enjoying our service. Thank you for reaching out and letting us know how we are doing. If there is anything else we can do, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Ed Dietze

They do a great job and reasonably priced.

5 years ago

Reply from Brinks Home Security

Ed, at Brinks Home Security we are happy to hear you are satisfied with our service and are thankful for your feedback. We appreciate you for letting us know how we are doing and if there is anything else we can do, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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BreAna

Professionalism from installer to monitoring staff

5 years ago

Reply from Brinks Home Security

BreAna, We are happy to hear you are receiving the best customer experience from installation to customer service. This is what we aim for every customer to have and we appreciate you for reaching out and sharing this with us. If there is anything else we can do to make your experience even better, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Kimberley Davidson

The associate was very kind and courteous no longer wait

5 years ago

Reply from Brinks Home Security

Kimberley, thank you for taking the time to leave us this wonderful review. At Brinks Home we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Jeni Lane

They have delivered everything they said they would

5 years ago

Reply from Brinks Home Security

Jeni, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S .

Nov. 3rd, 2020

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Verified Customer

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Debbie Silva

Very difficult to confirm appointment with contractors and my cameras are horrible

5 years ago

Reply from Brinks Home Security

Debbie, Hello, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. I was able to locate your account and I will reach out as soon as possible to resolve this matter. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Janice Young

Not even sure if the system worked for the first couple of years.

5 years ago

Reply from Brinks Home Security

Janice, thank you for leaving us this review. At Brinks Home Security we care about your protection and we want to make sure that your system is working properly. Feel Free to call our technical support department at any time. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Linda

Answers questions right away when I call

5 years ago

Reply from Brinks Home Security

Linda, thank you for taking the time to share this with us. We are glad to hear that we have answered the questions you had. If there is anything else we can do, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Donald Reed

Have never had any problems with this security company.

5 years ago

Reply from Brinks Home Security

Donald, thank you for taking the time to provide feedback. We are glad to hear that everything has been going as expected with your service. If you do need assistance with your system or service please do not hesitate to reach out, we are here to help! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Clyde Simpson

We recently were switched from Protect America, and have called numerous times to receive new signs . We have yet to receive them.

5 years ago

Reply from Brinks Home Security

Clyde, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our priority and I will reach out to you to resolve this matter. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Stevemcdowellwilliams

Well my Alarm went off the police is right here

5 years ago

Reply from Brinks Home Security

Steve, thank you for sharing your experience. We are glad to hear that you are satisfied with our quick response time, one of the fastest in the industry. Please let us know if there is anything else we can do for you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Bill Simmons

Always there when I've needed them . Very helpful .

5 years ago

Reply from Brinks Home Security

Bill, thank you for your feedback and letting us know how we are doing. If there is anything else we can do for you, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Myra

Because they were very professional and helpful to me

5 years ago

Reply from Brinks Home Security

Myra, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Cindy Anderson

They are a Reliable and courteous company

5 years ago

Reply from Brinks Home Security

Cindy, we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela s.

Oct. 26th, 2020

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Verified Customer

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Stephanie Blumer

Great customer service and always there to help.

5 years ago

Reply from Brinks Home Security

Stephanie, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to providing you with the best for many years to come. – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Claudia Stallworth

excellent service, and professional knowledgeable staff

5 years ago

Reply from Brinks Home Security

Claudia, thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Haibon Kissimmee, FL

Customer service is fine and the equipment is easy to use.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Reeves Clermont, FL

I found out about them searching Google. Customer support were very helpful.

6 years ago

Reply from Brinks Home Security

Hi Reeves! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Feb. 24th, 2022

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Verified Customer

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Jackson Newport News, VA

Their plans are a good price and I like the feeling of security.

6 years ago

Reply from Brinks Home Security

Hi Jackson, Thank you for the review! Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Nolan Knoxville, TN

False advertising. The website said that it would be a monthly fee of $19.99 a month and I'm being charged $40 a month.

6 years ago

Reply from Brinks Home Security

Hi Nolan, We would like to assist you with any questions you may have regarding billing. Please reply via “Private Response” with the name and address associated with your account. A member of the Accounts team will reach out to you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Willie Easton Atlanta, GA

I like their wireless technology of their products.

6 years ago

Reply from Brinks Home Security

Hi Willie, Thank you for the positive review. Please reach back out if you need any further assistance.

May. 6th, 2020

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Verified Customer

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Anonymous

Just like every other company the sales rep tells you one thing but you end up with another

6 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Here at Protect America, we’re always looking for new ways to improve. Please let us know if we can provide you with further assistance.

Apr. 24th, 2020

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Verified Customer

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Kanya johnson

I have been having problems with my door bell since I got it and nobody seem to know the problem

6 years ago

Reply from Brinks Home Security

Hi Kanya, Thank you for the review. We’re more than happy to answer any questions you have about your doorbell camera. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Jim

Customer service was questionable. A few of the people I felt with were clueless

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for reaching out. We appreciate your feedback and apologize for your experience. We’re happy to answer any questions you have regarding your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Moyer

Protect America is very nice. And the system is secure.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Tey Edinburg, TX

The system doesn't work. They don't tell you the full details of what they're offering and then they put you on a contract that you can't get out of.

6 years ago

Reply from Brinks Home Security

Hi Tey, Thank you for taking the time to leave a review. To improve your experience as a customer and answer any questions you may have regarding your system, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Carter Colorado Springs, CO

They always answer the phone and are friendly.

6 years ago

Reply from Brinks Home Security

Hi Carter, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Amy Spencer

The process was so easy! Also, great customer service.

6 years ago

Reply from Brinks Home Security

Hi Amy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Wilson

Good service , affordable service, good customer service and easy installation

6 years ago

Reply from Brinks Home Security

Hi Wilson, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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Verified Customer

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Matt

Customer Service and ease of use of product

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Maryann Hardwick

Very prompt service. They believe in our safety being first

6 years ago

Reply from Brinks Home Security

Hi Maryann, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Jamie Campbell

Great product and customer service, easy to install myself

6 years ago

Reply from Brinks Home Security

Hi Jamie, Thank you for the review! Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Carol Ellertson

Service, ease of use, reliability, availability-----

6 years ago

Reply from Brinks Home Security

Hi Carol, Thank you for the review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Richard Meiners

Great product and service easy installation

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! We're happy to hear about your positive experience with installation. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Randall McKeel

Excellent product, service and value!!!!

6 years ago

Reply from Brinks Home Security

Hi Randall, We’re happy to hear about your positive experience! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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robin

dependable customer service -and so far, really good product.

6 years ago

Reply from Brinks Home Security

Hi Robin, Thank you for the review! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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Aimee

Amazing camers, simple to use, sense of peace and security

6 years ago

Reply from Brinks Home Security

Hi Aimee, We’re happy to hear your security system is bringing you peace and security. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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