Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Susen Sawatzki Salt Lake City, UT

This company makes it impossible to cancel service with them. They send you a form up to a week after you request to cancel. Once the form arrives in e-mail, you have 7 days to complete or the form expires. Once you complete and send in the form, you get a response that requires you to "talk to a specialist that who can create an offer just for you." Then, you have to click on the review document that also expires and your account will be canceled in 30 days. Isn't this against the law?

7 years ago

Reply from Brinks Home Security

Susen I am so sad to hear that you had an inconvenient experience while attempting to cancel your account. Our intention is not to make the cancellation difficult for any of our customers. We aim to provide all customers with the best in customer service. I have located your account and i will reach out to you soon so that i may speak with you regarding your account. Thank you

Apr. 11th, 2018

star star star star_border star_border

D. Thomas

They are annoying even after i told them i wasnt interested they kept calling me for days...then its false advertisment it says no upfront cost and they tried to charge me for something

7 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 19th, 2018

star star_border star_border star_border star_border

D Corbin Omaha, NE

Deceptive Practices. Bad company. I'm locked into a 60 month contract. Have reported to NE Atty General, a waste of time - it made no difference. I'm convinced theres no other option other than paying $50 per month for a service that I never turn on. I'm two (2) years in, am being robbed every month and there's nothing I can do about it. I'm retired and 66 years old and will finish paying them when I'm almost 70. BEWARE.

7 years ago

star star star star star

Jared - Maryland Forest Hill, MD

Very Professional and always responsive. I had Simplisafe before them and they are 10x better. worth the extra per month

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Caleb Mills Farmington, MN

I called to inquire about service and get a quote. Once through the process they wanted my social security number. I told them no I wasn't going to have it run. The salesman then told me he could just use the last four of it to check there records on whether I owes them money. Turns out they did a hard pull on my credit anyway after being told they couldn't. Apparently they dont need the whole thing to do that anymore. Be careful with this company... they lie to get what they want.

7 years ago

Reply from Brinks Home Security

Hi Caleb, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

star star_border star_border star_border star_border

Zebediah Moriarity Portsmouth, VA

They are total Scammers. I keep paying them with my bank account information, and they get their money. Then the next month they charge me double in late fees saying that my payment got returned because of a wrong account number, even though it was right when they got paid. They do it every month even though I update it every month and they get their double payment.

7 years ago

star star_border star_border star_border star_border

Macey Kennedale, TX

Have had hawk security for about 2 months, was recently broken into and nothing happened, I have all the bells and cameras, flood sensor, door bell camera, indoor and outdoor cams. And nothing recorded or happened. Very upset that I’m paying all this money for something that doesn’t even work. Should have gone with a more popular company but now I’m stuck. Do your self a favor and don’t go with this company. Initial set up was easy and cheap but the longer I have had it the more problems that have arrived

7 years ago

Reply from Brinks Home Security

Hi Macey, do you have service with Hawk Security? We’re sorry to hear about your issues with them. This is the Protect America page. Have you had any issues with Protect America home security? If so, we would like to correct any issues you’ve had with our service. Thanks and please let us know if you have any questions. - Ryan

Mar. 21st, 2018

star star_border star_border star_border star_border

Sergio Desert Hot Springs, CA

Make sure to keep a copy of your original contract, since they lie about and extend your contract agreement when you try to cancel service. Not a trustworthy company at all. They use tactics to keep you from canceling (the lowest in integrity: lie about contract agreements). Beware of this company since they do electronic agreements and might or might not send you a copy of your original contract. They also don’t provide corporation number as they should when requested.

7 years ago

star star star star star

Paul Glendora, CA

Recently purchased a system through Protect America. The customer service I received from Gerard and Shawn was world class. Thanks guys!!!

7 years ago

Reply from Brinks Home Security

Hi Paul,

We appreciate the feedback. Our security specialists work hard and while we work to incorporate all feedback, we always enjoy hearing these success stories.

Thanks again for your business!

-Adam

Feb. 13th, 2018

star star_border star_border star_border star_border

Ann Verdine Hinesville, GA

This company is the worst! I had Monitronics for two years, I moved and had the service switched back over to my landlord. Moni sent me a bill for $800! They are essentially double billing, billing both me and the landlord who is back in the house. We've called several times and the issue was supposed to be resolved. I'm still getting collection calls. I don't like to use the word HATE but I HATE this company! The only reason I rated them one star is because there is nothing lower

7 years ago

Reply from Brinks Home Security

Ann, I hate hear that you have endured this type of experience, especially while attempting to cancel your account. I would like to apologize, as this is the complete opposite of what we would want any of our customers to experience. I would like to investigate this matter to determine what took place; however, I have not been able to locate your account with us. Can you please send us your account information and we will be sure to contact you directly. -Theresa T.

Feb. 13th, 2018

star star_border star_border star_border star_border

Balint Jamaica Plain, MA

Horrible company. AVOID I have tried to cancel my contract that they locked me in for three years. There is no way of canceling, not even by calling or emailing. When I told them that I wanted to cancel, they kept passing me from one department to another. Their answer was that I had to wait until my term is over, and they only accept a written cancelation 30 days before the contract is over. I have never heard such a thing, I am very angry and feel scammed by this stupid company.

7 years ago

Reply from Brinks Home Security

Hi Balint,

Thanks for taking the time to leave us feedback on your experience. As you mentioned in your review, we do have 3 year monitoring contract - which is industry standard- followed by month to month service which you can cancel any time. We recently added a new cancelling option where we will send you a link so you can conveniently cancel. If you need any other assistance please send us a direct message.
Thanks!

-Adam

Feb. 12th, 2018

star star_border star_border star_border star_border

Sherman Watson Granite Bay, CA

I called Moni this morning to cancel service. I told them I was moving from CA to Vancouver, WA. They told me that I had 14 more months on my contract. They insisted that Iwas locked into my contract. I applied for a complaint with the California Attorney General’s Consumer Affairss office. I will continue to spread the word about this crooked company with the Consumer Protection Agency, Better Business Bureau, Yelp, and my local Sheriff’s Department to close these crooks down!

7 years ago

star star_border star_border star_border star_border

Glenn King Charlotte, NC

I signed a 2yr contract 3 years ago with the company Moni acquired. We've had all sorts of problems with the equipment, so I chose to install my own equipment. I just tried to cancel this service and they told me I had signed a 5yr agreement and therefore could not cancel it. I was obligated to stay under contract or buy it out. What?? And, when the contract does terminate in 2 years, I have to send them a written letter a month prior. Zero, and I mean ZERO customer service!!!!

7 years ago

star star star star star

Doug Westfield, IN

Price is competive. Components arrive quickly. They were excellent walking my through the installation and with adding a sensor later.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Sharon Champagne

Used this company for 5 years.....paying $54 a month. When it was time to cancel it was a hassle. You have to fight the company to cancel, they set all kinds of conditions. One time I was so frustrated, I cried and asked them, "what do I do to get away from your company?" The company harasses you, they will call up to 4 times a day! Finally they cancelled my service but not before they said will you stay for $15.99 a month?????? NO!! They gave me so much grief, I won't stay if it was free. Worst customer service in the world.

7 years ago

Reply from Brinks Home Security

Sharon, When it comes to a customer looking to terminate their security, we always strive to ensure that we have done everything we can to satisfy our customers security needs. With that being said, we never want it to be an unpleasant experience, and I apologize if this was not the case for you. If you have an questions or concerns pertaining to your account, please contact us at 888-758-5900, and we will be sure to address them accordingly. -Ashley C.

Jan. 16th, 2018

star star star star star

Chad Shelbyville, TN

Customer Service is always there to help you. They were fast to get my services installed and have amazing installers representing their name

7 years ago

star star_border star_border star_border star_border

Brian Rowley Providence, RI

This company is garbage, I had them for several years and they missed an alarm in my house and told me it was my responsibility to contact them regularly to make sure they are communicating with my alarm panel. I asked them why they did not notify me when they lost contact with the panel and I was literally told to read my contract. I am just warning you read all the fine print and search for options there are many out there.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

star star_border star_border star_border star_border

christopher mousseau Ypsilanti, MI

It is unfortunate that my mother has fallen sick and along with that has made poor decisions ,we (children) moved her back to MI. from AZ. so we can take care of her.. but MONI dont care they still want my 79 yr. old mother to pay two more years of contract.. while we figure how to pay her medical bills. well at least there CEO/ corporate can still thrive. thank you ,,, I understand a contract is a contract but some sort leeway would have went a long way with me !!

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

ROBIN & CAROL Lucerne Valley, CA

We recieved service from Protect America for NINE YEARS (3 yr contract) & when there equipment failed (after nine years of no contact, correspondence or equipment upgrade) they wanted us to sign another three year contract to upgrade the equipment at a higher monthly rate and pay for the time we had no service. NO THANK YOU - OH YEA I FORGOT THE MOTION SENSORS NEVER DID WORK. I remember the women on the phone (somewhere in Texas) when I tried to set up the equipment.

8 years ago

Reply from Brinks Home Security

Hi Robin & Carol,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

star star star star star_border

Jeff Brown Idaho Falls, ID

Accomodating, help plan system for best result, spent plenty of time advising on how to set up the system, provides 24/7 monitoring, so far no issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star_border star_border star_border star_border

None Henrico, VA

Online reviews . My wife is grateful for the help with installing the system in my absence. However, when one of the sensorsame fell off the door,it triggered an alarm that summoned 3 police cars. No one was home at the time. She found dealing with the agents by phone quite frustrating and could only get satisfaction from a supervisor. We have cancelled our agreement and returned the system. My wife feels safer with a big loud dog in the house and a gun under her pillow.

8 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

star star_border star_border star_border star_border

Dave T Troutville, VA

Just gathering specs & costs for comparison. Have not signed with any company yet. Most likely will not be Protect America though due high pressure sales effort - received multiple calls per day, for several days, including late evenings & Saturday/Sunday, when I told the initial caller we were not ready to commit & I would contact them when ready.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Thomas Terry Chesapeake, VA

I was with Moini for over 5 years. I got a divorce and had to sell my house. They repaid my loyalty by trying to keep me in a contract for an additional 13 months past my house sale date. Like several people below I also just filed a claim with the BBB. They must be real desperate for customers. When I moved out of my last house ADT canceled the remainder of my contract with no issues. This is the difference between a high grade business and a poor grade struggling business. Don't get tricked into doing business with this company.

8 years ago

star star_border star_border star_border star_border

Paul

Salesperson states that you have to use "their" equipment and it is "free". Tells me my equipment is outdated. (it is a 2gig brand new whole house automation ) BS. Gives me monitoring rate and tells me that rate includes the cost of equipment after telling me equipment was "free". Called her out on it and she became defensive. Deceptive sales practices...no thank you!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star_border star_border star_border star_border

michelle montgomery Mesa, AZ

this company beware they are crooks they raise thier fees without notification customer satisfaction is not thier concern they are all about money and not about people wish i would researched better buyer beware zero star rating in opinion unforutnately i have to deal with them for 2 more years unless i buy out my contract my representative said I was locked in for 3 years on my cost dont get this company if on fixed income they raise rates without notification read fine print rip off BUYER BEWARE RUN WHILE YOU CAN

8 years ago

star star_border star_border star_border star_border

Richard Keith Hill Frederick, MD

While on the telephone with the company because the system had reported a sensor problem, someone at the company called the police and reported that there was a burglary in progress. We had paid for the month of July the day before that and were told we could not get a refund, but a month after we had cancelled our service the made an ACH withdrawal from our bank account. I called them and they told me too bad.

8 years ago

star star_border star_border star_border star_border

Keith Falls Roseburg, OR

I have been a customer for 8 years. Now that I go to cancel and they insist they charge me for another month. This is for my own protection they tell me. My contract with them was completed years ago. They say I can sigh up again at a reduced rate. Do I look like I just fell off the turnip truck. I will never deal with this company again!!! They charge an extra month just to cancel my account! Not a happy camper. Avoid this company. I will check out Simply Safe.

8 years ago

star star_border star_border star_border star_border

Stephen Benavides Santa Ana, CA

I have spent 2 months trying to get full connectivity on my system. I have a detached garage and the sensors for the door, window and the motion detector continue to lose contact and report failures. They have been out to fix it twice with no resolution. I have to contact the techs to schedule service, MONI does not. They use 3rd party techs and I think this group is more interested in selling the contract revenue than customer satisfaction. At least as far as my installation is concerned.

8 years ago

star star_border star_border star_border star_border

Christine Salt Lake City, UT

I have had the system in for 1 month now and it never worked. Customer service is excellent, friendly, patient but i have yet to have a Ready to alarm green bar on the main panel. I have been on with tech support 6 or more times (an hour or more each time) they try but we can't get it working. I will try one more tech call back but if not the whole system is getting returned. It was supposed to be easy but it has been a very frustrating experience and i have missed so much work !

8 years ago

star star_border star_border star_border star_border

Joseph Mula Bakersfield, CA

Been with this company for 10 plus years. C/S has become obsolete for the last couple of years took 3 phone calls and over 30min to talk to someone over the phone last night their new voice jail is ridiculous. Paying $44 a month for aggravation. I use Simplisafe at my business for the last 18 months at half the price and couldn't be happier. Will install at the house next month. STAY AWAY FROM MONI.

8 years ago

star star_border star_border star_border star_border

Juri Habu

We had a security service for two years, so far it was good. The house was sold this May and then the company simply denied a cancellation, even negotiation of cancellation. We have to pay for another 40 months to fulfill contract obligation. We are contacting a lawyer to handle the case. DO NOT sign a long term contract with this company. The agent was rude and even didn't escalate the case to the manager.

8 years ago

star star star star star

Ri Bak Fairfield, CT

Hassle free installation, prompt and timely. The equipment works as advertised and I have had no issues with support and/or operation.

8 years ago

star star_border star_border star_border star_border

Mylaunna Lee Diamond Bar, CA

Customer service is terrible. If you a long term customer and having issues with the equipment, they pass you from person to person to try and renew your contract rather than resolving your issue. Their technical support is only open from 7 am to midnight. And It takes at least a week for someone to come out and resolve your issue. Their equipment is subpar. and you have the change the batteries in their outdated equipment way to often. Image having to hear a beeping sound for an entire week. Stay Away from them.

8 years ago

star star star star star

Faye Parker Nashville, TN

Excellent company to work with, from sales rep to installation tech, follow up, & support services. I am so glad I switched to this company.

8 years ago

star star_border star_border star_border star_border

Patrina Rodriguez Glen Burnie, MD

Tried to cancel after 30 months of service due to transfer out of state was told could not because of locked in 36 month contract.. NO EXCEPTIONS. Tried to prepay remaining 6 months told could not had to have payment deducted every month and call back in 5 months to give 30 days notice to cancel. Horrible policy. Would not recommend. You never know what can happen in 36 months and I never heard of a company that would not take a prepaid payment!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star_border star_border star_border star_border

Cindy

Bad service. Rude customer service. 🎥 s are not working since the beginning of installed.

2 months ago

Reply from Brinks Home Security

Hello Cindy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and we will review the account and reach out by phone or email. Thank you. -Paul H.

Sep. 30th, 2025

star star star star_border star_border

LaDonna Pauley Dallas, TX

I had this alarm system for years. I got sick and couldn't work. I called to cancel it and was told that my contract had 6 months left. I paid for 6 months and then called and was told I had 3 months more. They lie and can't be trusted if you try to cancel.

2 years ago

Reply from Brinks Home Security

LaDonna Pauley, thank you for your feedback. We are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Sep. 15th, 2023

star star star star star

Ur Houston, TX

This has got to be the best home security service overall .everything they offer and everything they know makes this service top of the class.great customer service.

3 years ago Edited January 20, 2023

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 20th, 2023

star star star star star

Kenneth Brooks Salem, AL

I like the responsiveness of Brinks, they get with me immediately if I have any issues. I dislike that their prices went up with me being notified of the change.

3 years ago

Reply from Brinks Home Security

Hi Kenneth! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need or have any questions regarding billing, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

star star star star star

Laura Mccall Marysville, CA

Love brinks home security. The system always made me feel secure in my home. With a push of a button I could have someone here. Customer service was super nice as well.

3 years ago

Reply from Brinks Home Security

Hi Laura! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

star star star star star_border

JOld2 Sacramento, CA

I had Brinks system installed in my home about 14 years ago. Luckily I have not had any break-ins so I don't have experience with them having to notify the local police dept. But I am happy with the system.

3 years ago

Reply from Brinks Home Security

Hello! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Mar. 28th, 2022

star star star star star_border

Zac Cannon Long Beach, MS

My family for years used Brinks security alarms. The systems worked great, but did get extremely buggy as it aged a few years. Their systems are reliable and I never had major issues while visiting my parents.

5 years ago

Reply from Brinks Home Security

Zac, We appreciate you taking the time to leave us this review. We love to hear when we can provide a family with years of protection. We certainly look forward to many more years to come, thank you for choosing Brinks Home. -Juana H

Jan. 16th, 2020

star star star star star

Crystal Edwards Pleasant Grove, UT

System works awesome. Customer service is great. Great value! All my sensors were free. Our family has peace of mind now at night and during vacations.

6 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for the review! We’re happy to hear about your positive experience and that our system is helping your family have peace of mind both away and at home. Please let us know if you need further assistance.

Nov. 5th, 2019

star star star star star

Amy Stewart Gilbert, AZ

WE have had brinks for the past 15 years and have loved them. They are a wonderfully reliable company! I love knowing that if anything goes wrong they will be there!

7 years ago

Reply from Brinks Home Security

Amy we are ecstatic to hear that a long time customer like yourself has had nothing but amazing services with our company. We strive to maintain the fastest signal response time in the industry to keep our customers. Thank you for your feedback! - Abraham C.

Jul. 6th, 2018

star star star star star

Beth Ferguson

Maurice was wonderful. Thank you for everything.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beth. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

star star star star star

Beatrice Benavides

Rep was able to fix my problem immediately

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beatrice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

star star star star star

Sandra

Print response time. Always friendly and professional.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

star star star star star

Theodore Arnold Aanstoos III AANSTOOS

Very knowledgable and helpful. word word word

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Theodore. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

star star star star star

Sean Parchem

Very professional. Prompt and solved my issue.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

star star star star star

lisa kiely

Very helpful!! Pleasant! And patient. She wa

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

Brinks Home Security Reviews