Brinks Home Security Reviews
9.9
Overall Score
Review Source
Alexander Lucard
Brinks has been terrible with actual technical support when things go wrong and have even damaged my house when trying to replace old equipment, but the customer service from the phone line today was terrific.
1 year ago
Reply from Brinks Home Security
Hello Alexander, thank you for your feedback regarding your recent experience. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.
Jul. 30th, 2025
Review Source
karen bostrom
Both representatives listened to my concerns and suggested best options to address and resolve them. I’m a longtime customer and happy to continue.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 30th, 2025
Review Source
barbara marsh-wetherell
Robert was well versed and very professional in the customer support offered. He answered all my questions, provided clear instructions and help.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 30th, 2025
Review Source
Treasa Jeffcoat
All I want to do is cancel my service and was told I could not without buying out my contract at 80%. That would be close to $1,000.00. This is ridiculous. I would never refer anyone to this company. When I purchased my home is 2011, my contract was with Alarm.com. Then Brinks bought them out and I have had nothing but trouble since then. I will not be extending my contract. It appears my contract was extended last year without my knowledge. I never received anything until today via email.
1 year ago
Reply from Brinks Home Security
Hello Treasa, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address our cancellation policy with you. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.
Jul. 30th, 2025
Review Source
Randy Carroll
Very expensive to upgrade old equipment, no good answers except long contract. One week told the system replaced and upgraded for free , next week, $300 for a new panel. Much cheaper to go with another company. I have used their service since 2018 but no customer loyalty.
1 year ago
Reply from Brinks Home Security
Hello Randy, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 25th, 2025
Review Source
Fabrizio Di Noto
great job from the customer service. I'm very pleased to have no issues when trying to get in touch with one of the customer service agants at Brinks
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Fabrizio. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 25th, 2025
Review Source
Rosemary Nice
Negative 5 if that was an option.
I have not had one good experience with this company. Started with the lies your representative pitched to make a sale, then the install, the quality of the equipment, updating payment method, to simply getting a copy of a receipt. This is not at all a good company to have to monitor your security. This company has not done anything positive for me to feel I have someone who will be there if I ever needed their help.
1 year ago
Reply from Brinks Home Security
Hello Rosemary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 25th, 2025
chuck crist
The technical support team at Brinks gave me the answers I needed & we're very helpful & friendly throughout the process.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Chuck. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 23rd, 2025
Review Source
Reggie Soto
I had excellent service & attention by my representative SUZETTE!
I explained my concern & she was able to resolve it in a timely manner.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Reggie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 23rd, 2025
Review Source
VICKY J MILNER
Very helpful and patient with me.
Took her time to make sure I understood what information she needed and what i needed done.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Vicky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 23rd, 2025
Review Source
Chad Yager
It's rare that I have a question or issue with our alarm panel. When I do it's usually user error!!!! Brinks always resolves/ answers quickly!!!
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Chad. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 22nd, 2025
Review Source
Donna Collins
The representative was very polite and explained my options. She found a really good deal for me to upgrade my old system.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Donna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
Linda Smith
only had alarm less than two months when two rooms were bypassed. had to call on two separate occasions to have my alarm restored
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
Nannette Smith
I like the ease of using the Brinks Home Security. It is easy to set the alarm and turn it off. The door sensors work well.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Nannette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Review Source
Cindy Fescoe
Our family has had nothing but problems with service and equipment since day one and when we would try to cancel, we were always threatened with the remaining balance of the contract we didn’t know we were under instead of trying to help and be sympathetic to the frustration we were feeling. It was like that every time we called. The only time I had a pleasant experience with any customer service representative was when I finally was able to cancel the service. That is so sad and I couldn’t be happier that we broke free from this Brinks nightmare.
1 year ago
Reply from Brinks Home Security
Hello Cindy, thank you for your feedback regarding your experience. We are ad to hear you have cancelled due to If you need any help with your account, please let us know. For additional assistance, please feel free to email us at socialmedia@brinkshome.com. Thank you. -Paul H.
Jul. 18th, 2025
Review Source
Cynthia G
The tech agent, Brian, was extremely helpful, answered all of my questions, and reassured me that my issue will be resolved promptly.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 17th, 2025
Diane Jasinski
Ray was the man that I spoke with and he was incredibly helpful and professional. He resolved my issues to my complete satisfaction.
1 year ago
Reply from Brinks Home Security
Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.
Jul. 18th, 2025
Jeff Horwitz
I'm being robbed by Brink's!
BEWARE: BRINK'S DECEPTIVE PRACTICES.
I agreed to renew my contract with brink's for 24 months. I agreed responding to their email. I found out later, there was small print on the email stating I agree to 60 months renewal. This was not apparent to me in the email or I wouldn't sign as I plan on moving.
I would never agree to 60 months.
I don't feel protected by Brink's, I feel scammed by a deceitful company.
1 year ago
Reply from Brinks Home Security
Hello Jeff. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Feb. 11th, 2025
S P
Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!
1 year ago
Reply from Brinks Home Security
Hello S P. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Jan. 31st, 2025
Rebecca Babb Broomfield, CO
I had a security system with another company that was bought out by Brinks. I had been with them for about 15 years. I called to cancel but they told me I had 4 more years on my contract. I had gotten an emergency pendant that wouldn't cost anything to add I just needed to buy the pendant. I called to cancel my service because I couldn't afford it but they told me I have 4 more years left on my contract. They trapped me into a new contract that I didn't agree to. Beware of bad contacts. I will no longer work with any company that requires a contract! Bad business!!
2 years ago
Reply from Brinks Home Security
Rebecca Babb, we are sorry to hear you had problems. I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea
Oct. 2nd, 2023
Mike Jose Chesapeake, VA
Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.
2 years ago
Reply from Brinks Home Security
We strive to always provide our customers with platinum grade equipment to protect you and your investments, we are sorry to hear you had problems. We have located your account, and we will be reaching out directly to help resolve this for you. We appreciate your time and patience and look forward to speaking with you soon. - Andrea
Jul. 31st, 2023
Melissa Bailey McDonough, GA
Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!
3 years ago
Reply from Brinks Home Security
Melissa Bailey, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Andrea
Mar. 13th, 2023
John Gage Corpus Christi, TX
Update. They removed the charges from my credit report and had taken the time to review our calls. So, although the ordeal took 3 years to finally resolve, they did the right thing.
3 years ago Edited January 25, 2023
Reply from Brinks Home Security
Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. I have been able to locate the account and will reach out to you with 48-72 hours. We look forward to following up with you.- Andrea
Jan. 20th, 2023
T. Pisani North Bergen, NJ
Worst customer service I've ever experienced. Our account got put into a tenants name (rental property) by mistake and since then I've had no control over the account even though the tenant stopped paying for service and moved out years ago. This is an extremely shortened version of what happened but I spent days on the phone with Brinks trying to get this resolved and the end result is they can't help and I should find a new company to service the house. Unbelievably frustrating experience.
3 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime
Oct. 21st, 2022
Patricia Pelchy Los Angeles, CA
HORRIBLE CUSTOMER SERVICE! I recently switched over to Brinks because AT&T digital life is discontinuing service. WHAT A MISTAKE! I have had several problems and fins it nearly impossible to get someone to assist me either on the phone or via text. They tout their "text support" feature, however when you do, you are informed that you will be placed in a que for upwards of 50 minutes or longer and then they do not respond for over 14 HOURS! Do not get screwed over like I did! Go with someone else to monitor your home system.
4 years ago
Reply from Brinks Home Security
Hi Patricia, we are sorry to hear about the negative experience regarding your system status. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jul. 18th, 2022
Invictus Magic Hopatcong, NJ
The worst company I changed my modem cause it broke and now the camera doesn't connect and they are telling to me to pay for a warranty. there customer service kept me on the phone for 3 hours 2 separate times only to tell me I have to pay for it. working change modem now dont work and they dont want to hear it. no problem going with a different company. Also no manger to talk too as well.
4 years ago
Reply from Brinks Home Security
Thank you for your feedback. We are sorry to hear about your recent experience regarding your cameras. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jun. 16th, 2022
Eric Phillips Broomfield, CO
Installer left without telling us, didn't set up cameras properly, left all of the old equipment throughout the house and yard (front and back). small wires cut and left in grass with us having dogs ( extremely dangerous and no care for a living creatures life???) customer service was horrible on the phone And would continuously talk over us, tell us nothing in life is for free (if your installer did something or in this case didn’t do something - why would the customer be charged for another tech to come out and fix that mistake? We have had them for TWO days.
4 years ago
Reply from Brinks Home Security
Hi Eric. Thank you for your feedback. We are sorry to hear about your recent experience regarding installation. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jun. 6th, 2022
Wayne Archambault Richmond, TX
Transferred my service from AT&T, don't do it...!! Right after the install, 2 weeks ago, the contractor failed to provide power to my hard wired door and window contacts. Began getting failure codes the next day, called customer service, can't get a tech for 2+ weeks. They want to charge me $110 and I purchased their warranty plan. Tried to talk with supervisors, they're in a meeting, got nowhere. Too bad I can't give negative numbers, one star only, stay away from Brinks!
4 years ago
Reply from Brinks Home Security
Hi Wayne, thank you for your feedback. We are sorry to hear about your recent experience regarding your installation and service appointment. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
May. 17th, 2022
Carol Evenson Chino Valley, AZ
This is the worst security company ever!!! I have spent at least 3 hours just sitting on hold waiting for assistance! I tried getting a reduced rate…not competitive at all. I finally went with Cove. They have a very reasonable rate with NO contract! No spending hours on the phone. I will never recommend this security company to anyone!!! They have no desire to keep the customers they have had for years. They say “your call is important to us yet sit on the phone for over an hour!
4 years ago
Reply from Brinks Home Security
Hi Carol, thank you for your feedback. We are sorry to hear about your recent experience over the phone and your billing concerns. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
May. 12th, 2022
Amarie Rodriguez Spring, TX
I think Brinks is a very good company. They have Fair prices. They respond quickly when your alarm goes off which is a big plus. I recommend them.
4 years ago Edited July 6, 2022
Reply from Brinks Home Security
Hi Amarie! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime
Apr. 19th, 2022
Tisha Hummer Los Angeles, CA
Have been put on hold for hours before getting assistance. Technicians state "customer not home" twice for appointments that we took time off work to stay home all day for. Then they can't reschedule them for another MONTH! Half our system doesn't work. They expect you to fix the issues yourself and after 2 hours of trying and system still isn't working you have to pay $200 for someone to come out and look at it but then they don't even show! This is the biggest waste of my time and money.
4 years ago
Reply from Brinks Home Security
Hi Tisha, thank you for your feedback. We are sorry to hear about your recent concerns regarding your alarm system and tech scheduling. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Apr. 13th, 2022
Richard Morell FL
Worse service and follow up, scheduled an installation, earlier installation days was with in a month, 2 days prior the installation the called me to reschedule, agent promised to call me back, never did, I got an email that tech was on the way waited and never showed up, when I called, they told me that the sooner day was with in 2 week, requested manager and agent stated that no manager where available
4 years ago
Reply from Brinks Home Security
Hi Richard, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the system and service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Mar. 22nd, 2022
Alice Womack Birmingham, AL
We had been with the same monitoring service for over 20 years with no issue prior to the Brinks purchase. Our experience has been the worst experience I have ever experienced with any business....non-existent customer service, unauthorized contracts and no ability to cancel. I don't normally write reviews, but I am hopeful that this can help others avoid engaging with Brinks.
4 years ago
Reply from Brinks Home Security
Hi Alice, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Mar. 15th, 2022
Louie Colvin Sun Valley, NV
I requested cancellation back in June 2021 to be effective when my current contract expired. They are still taking money from my account and when I called, they state that they no longer have contracts and that I will still have to pay. When connected to a person, they hang up on me. I also are on hold for up to 30 minutes every time I call. This company treats their customers as if our requests do not matter. I have filed complaints with the BBB and consumer affairs. DO NOT DO BUSINESS WITH
THIS COMPANY!!!
4 years ago
Reply from Brinks Home Security
Hi Louie. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding cancellation. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime
Feb. 24th, 2022
Stanley Davis
I have been a customer for 5 years. Brinks took over and I didn't have service from October of last year. I asked for a technician to come out. Made a appointment and my wife took off and there was no call, no show. Jumped through hoops to cancel service and then I get another bill even though I haven't had service close to 5 months. No will help at customer service which I stayed on the phone for over a hour. TERRIBLE CUSTOMER SERVICE. So sad I had to go to another company for home security. TOTALLY DISAPPOINTED.
4 years ago
Reply from Brinks Home Security
Hi Stanley, we are sorry to hear that your recent experience with us was not an excellent one.. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent cancellation concerns. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime
Feb. 24th, 2022
Glynn Walker Abilene, TX
Zero stars if that were an option. I have had them for 3 years and need to cancel. IMPOSSIBLE!!! As of now, I have been on hold for 77 minutes. Cannot change autopay on their website. This is atrocious. No customer service. Once the online chatbox figures out you want to cancel, it basically hangs up on you. I can't even delete my credit card on file with them. Stay away!!!!
4 years ago
Reply from Brinks Home Security
Glynn, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H
Dec. 8th, 2021
angie Greensburg, PA
Most atrocious customer service ever! They make it absolutely impossible to cancel your account. I did NOT have a contract with them, so cancelling should have been a breeze. It was an absolute nightmare. Hours upon hours of calls, emails and the wait times averaged around 1 hour per call. I had to make 6 calls! Dropped calls, knowledgeable staff, etc. I actually think this is an intentional tactic they are using to keep people signed up with their company. It was so awful! I would NOT recommend this company!
4 years ago
Reply from Brinks Home Security
Angie, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Dec. 3rd, 2021
Jason Cunningham North Las Vegas, NV
They refuse to take the full amount you owe out of your account when you have signed up for autopay until after you have accrued a late fee. Also the worst customer service during a age when customer service is seeing a rebirth. I requested my contract 3 times and it was only when I started recording my call and tried canceling my service since I wasn't under a contract if they couldn't provide me with one did one finally appear. Best advice RUN TO SOMEWHERE ELSE!!!!!
4 years ago
Reply from Brinks Home Security
Jason, we are sorry to hear that you are experiencing issues with your billing. Thank you for letting us know. I will personally look into this for you and will work with you to find a solution. I will be in touch in the next 48 to 72 hours by email or phone. – Juana H.
Nov. 19th, 2021
SueBHoney Chandler, AZ
It makes me laugh when BRINKS writes that Protect America chose Brinks because of the excellent service!!!!!!!!BRINKS your service SUCKS!!!! So far I have spent a total of 8 hours just this week trying to get service. 2 hours on the phone on Monday 41/2 hours today waiting for service person who NEVER TURNED UP!!!!!! NOW ANOTHER 11/2 hours on the phone and they call that EXCELLENT. You are deluded.
4 years ago
Reply from Brinks Home Security
Sue, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Nov. 12th, 2021
Lisa Knight Phoenix, AZ
Such horrible customer service!!!! The wait times when you call are so long. This is my fourth time trying to cancel my account, and again I have been on hold for 45 minutes. Then one person answered finally and told me they are not the right person to talk to and I am on hold again. Why is it this difficult to speak with someone about cancelling?! Not recommending this place to anyone.
4 years ago
Reply from Brinks Home Security
Lisa, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Nov. 12th, 2021
Scott Smith Grand Blanc, MI
System never worked, false alarms, Cannot cancel there service. Lied and state I owe for a 5 year contract. Never signed anything, Charged late fees, would not send a bill, email or any notice of when the bill was due. Have to check the web site. Sent a notice that my service would not work and needed to be upgraded. I did not want to pay additional cost they canceled me and sent a bill for over $2500
5 years ago
Reply from Brinks Home Security
Scott, thank you for letting us know about the issues you are having with cancellation. I would like to look into this for you, but am unable to locate your account. Please send us an email at socialmedia@brinkshome.com with your account information and we will be happy to help you find a resolution.
Jul. 7th, 2021
Patrick McVIcker Saint Augustine, FL
Good luck trying to cancel service. Customer service is trained to make it as difficult as possible. They wouldn’t let me cancel unless I completed a 15 minute exit interview where they kept trying to sell me on retaining my account. Politely said “please cancel” and company rep just kept hammering me questions. They required me to submit a Docusign form that I never received via email and they keep on billing me.
5 years ago
Reply from Brinks Home Security
Patrick, we are sorry to hear about your experience with us. At Brinks Home we do take these matters seriously and want to reassure you we are here to help. Thank you for bringing this to our attention, I have located your account and will contact you to resolve this matter. -Edwin Q.
Jun. 17th, 2021
BC Tucson, AZ
Had two systems for 7 plus years. After they took over live watch the service suffered. Continued billing for a unhooked and turned off unit for more than two years - called to discontinue another second system and was sent to a woman who’s job is to convince you to stay , rude and would not cancel after numerous requests so I said I would cancel my credit card payments in the future - still harassing me by phone and emails RE my cancellation
Live watch did not require a multi year contract.
Go else where for your system
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear about your recent experience with us. I would like to take this opportunity to let you know that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to take a further look into this matter and reach out to you.
Nov. 24th, 2020
California Pastrami Albuquerque, NM
This company overcharges and even after I completed my contract they continue to charge me. I called them several times to cancel the service but they lie and say that they sent me a cancelation notice. They do send me an email to stay with them and offer a 14.95 per month charge after they overcharged me 60.00 per month for 3.5 years. Do not do business with this company They have ignorant people answering their phones that a getto and refuse to let me talk to a manager. STAY AWAY
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear of this negative experience with us. At Brinks Home Security we strive to ensure each and every customers experience is amazing. We do have a cancellation policy that requires the remainder months of your contract be paid off. In regards to the extension placed on the account, I am happy to look into this further and provide you with a resolution. Unfortunately we were not able to locate an account based off of the information provided. If you could please send us a direct email to socialmedia@brinkshome.com and I will be happy to reach out to you. -Daniela S.
Nov. 17th, 2020
Wade DeWitt, MI
I have been with Brinks/Montronics since 2012. We have always paid on time with auto-pay from our checking account. We had to move unexpectedly due to my Mother-In-Laws health failing. After selling our home, I contacted Brinks to cancel the contract, as we do not own the home any longer. Brinks does care and is only worried about getting the contract cancellation fees for the 28 months left on the newest contract. No consideration for being a long time customer. I will never use Brinks for any of my future alarm monitoring needs.
5 years ago
Reply from Brinks Home Security
Wade, we are sorry to hear about your recent experience with us. At Brinks Home Security we do take these matters seriously and want to reassure you we are here to help. If you could please send me an email at socialmedia@brinkshome.com with your account information, I would be more than happy to reach out. -Edwin Q.
Nov. 16th, 2020
Caroline Stumpf Altamonte Springs, FL
Unethical customer service. I had a system for 2.5 years and moved to a location where I couldn't have a system installed. They continually tried to upsell and locked me in to a 4 year contract unauthorized because service ended with a move.
This is extremely disappointing how they treat a customer. They are sending a final bill of over 2k based on breaking a new contract. I don't even have service any longer. I will never use this service again.
5 years ago
Reply from Brinks Home Security
Caroline, we are sorry to hear that your experience with us has not been a pleasant one. Here at Brinks Home Security we have a cancellation process to follow of 30 days, this allows us to notify your local municipalities of the cancellation. Regardless we want to ensure each customer is fully satisfied which is why we won the JD power award for customer satisfaction. I was able to locate your account based on the information provided. I will be more than happy to reach out to you and resolve this matter. – Daniela S.
Oct. 23rd, 2020
David Chulak ,
Absolutely horrible. Did not sign up with them because I did not like them based upon research. Went with another company who sold out to Brinks within 2 months. Has been horrible ever since. Can't terminate contracts. I'm moving into parents home until my house is built. Now I'm paying for something I cannot use. Their service online is terrible and most people I've talked to are the same. Just horrible....DO NOT SIGN A CONTRACT WITH THESE PEOPLE
5 years ago
Reply from Brinks Home Security
David, At Brinks home your mere satisfaction means the most to us. To hear a customer wants to cancel there home security is alarming to say the least. We are always act with the upmost integrity and apologize for any inconveniences. We want to make sure your level of protection stays 100% and we want to investigate this matter further. I was able to locate your account; I will be following up with you to make this experience a positive one.
Oct. 21st, 2020
Shivan Zaza Greene, RI
I was so happy with protect America and had a set price I was paying every month that never went up. Now checking my account I notice that brink has been charging me extra every single month since this acquisitions ! This is a breach of the contract I signed! Biggest crooks ever! Can’t get a hole of anyone over the phone. I can’t wait for a class action lawsuit against this dishonest company!
5 years ago
Reply from Brinks Home Security
Shivan, thank you for bringing this to our attention. At Brinks Home Security we do take these matters very seriously and I will be more than happy to look into this. I was able to locate your account and will reach out to you. -Edwin Q.
Oct. 6th, 2020
Grigory Rubshtein Pocono Summit, PA
worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I'm a new customer for 20 days, I didn't receive any service, they scheduled technician that didn't come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months...all this without receiving even instruction on how to use the service ...
The horrible experience that ever had
5 years ago
Reply from Brinks Home Security
Grigory, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.
Sep. 22nd, 2020
DPugh Norcross, GA
I have been a customer with Protect America since 2012. My contract is set to expire next month (10-2020). I called Brinks to inquire about offers they may extend on our behalf. They inform me I’m still under contract until 2022; which is straight BS! I was told my contract was extended in July of this year. I demanded they send me a copy of this so called extension. I got the run around and was transferred several times and told we will send it to you. Then was told we can’t see your info from Protect America. What a bunch of frauds. DO NOT TRUST THIS FRAUDULENT COMPANY!!!
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear that you have not had a pleasant experience with your request . At Brinks Home Security we strive to provide great customer service and when one of our customers feel that we have failed their expectations, it is important for us to know. If there was any misunderstanding from our end, we would like the opportunity to resolve that. We would gladly appreciate it if you send us an email at socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. – Daniela S.
Sep. 9th, 2020
