Brinks Home Security Reviews
9.3
Overall Score
Verified Customer
Review Source
Esther Cox St. Louis, MO
As soon as my contract, I'll be glad to get rid of them. I would recommend them to the worst person in the world, they have very poor customer service.
8 years ago
Verified Customer
Review Source
Julie Anderson Stanchfield, MN
The salespeople there seemed aware, other one just say a stuff. Service is about a 6/10 and the product is about 7/10.
8 years ago
Verified Customer
Review Source
John & Frederica Marshall Fort Lauderdale, FL
We had a few issues which were taken care right away. They are excellent.
8 years ago
Verified Customer
Review Source
Edward & Mary Wilson Falling Waters, WV
We have a full home security system. Both the customer support and service are excellent.
8 years ago
Verified Customer
Review Source
Carletha Wilson Stoneville, NC
I'm very satisfied with the product, service, and just overall.
8 years ago
Verified Customer
Review Source
Wayne Rousse Cut Off, LA
Protect America is great. My experience has been very positive.
8 years ago
Rebecca Babb Broomfield, CO
I had a security system with another company that was bought out by Brinks. I had been with them for about 15 years. I called to cancel but they told me I had 4 more years on my contract. I had gotten an emergency pendant that wouldn't cost anything to add I just needed to buy the pendant. I called to cancel my service because I couldn't afford it but they told me I have 4 more years left on my contract. They trapped me into a new contract that I didn't agree to. Beware of bad contacts. I will no longer work with any company that requires a contract! Bad business!!
2 years ago
Reply from Brinks Home Security
Rebecca Babb, we are sorry to hear you had problems. I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea
Oct. 2nd, 2023
Mike Jose Chesapeake, VA
Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.
2 years ago
Reply from Brinks Home Security
We strive to always provide our customers with platinum grade equipment to protect you and your investments, we are sorry to hear you had problems. We have located your account, and we will be reaching out directly to help resolve this for you. We appreciate your time and patience and look forward to speaking with you soon. - Andrea
Jul. 31st, 2023
Melissa Bailey McDonough, GA
Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!
2 years ago
Reply from Brinks Home Security
Melissa Bailey, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Andrea
Mar. 13th, 2023
John Gage Corpus Christi, TX
Update. They removed the charges from my credit report and had taken the time to review our calls. So, although the ordeal took 3 years to finally resolve, they did the right thing.
2 years ago Edited January 25, 2023
Reply from Brinks Home Security
Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. I have been able to locate the account and will reach out to you with 48-72 hours. We look forward to following up with you.- Andrea
Jan. 20th, 2023
T. Pisani North Bergen, NJ
Worst customer service I've ever experienced. Our account got put into a tenants name (rental property) by mistake and since then I've had no control over the account even though the tenant stopped paying for service and moved out years ago. This is an extremely shortened version of what happened but I spent days on the phone with Brinks trying to get this resolved and the end result is they can't help and I should find a new company to service the house. Unbelievably frustrating experience.
3 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime
Oct. 21st, 2022
Patricia Pelchy Los Angeles, CA
HORRIBLE CUSTOMER SERVICE! I recently switched over to Brinks because AT&T digital life is discontinuing service. WHAT A MISTAKE! I have had several problems and fins it nearly impossible to get someone to assist me either on the phone or via text. They tout their "text support" feature, however when you do, you are informed that you will be placed in a que for upwards of 50 minutes or longer and then they do not respond for over 14 HOURS! Do not get screwed over like I did! Go with someone else to monitor your home system.
3 years ago
Reply from Brinks Home Security
Hi Patricia, we are sorry to hear about the negative experience regarding your system status. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jul. 18th, 2022
Invictus Magic Hopatcong, NJ
The worst company I changed my modem cause it broke and now the camera doesn't connect and they are telling to me to pay for a warranty. there customer service kept me on the phone for 3 hours 2 separate times only to tell me I have to pay for it. working change modem now dont work and they dont want to hear it. no problem going with a different company. Also no manger to talk too as well.
3 years ago
Reply from Brinks Home Security
Thank you for your feedback. We are sorry to hear about your recent experience regarding your cameras. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jun. 16th, 2022
Eric Phillips Broomfield, CO
Installer left without telling us, didn't set up cameras properly, left all of the old equipment throughout the house and yard (front and back). small wires cut and left in grass with us having dogs ( extremely dangerous and no care for a living creatures life???) customer service was horrible on the phone And would continuously talk over us, tell us nothing in life is for free (if your installer did something or in this case didn’t do something - why would the customer be charged for another tech to come out and fix that mistake? We have had them for TWO days.
3 years ago
Reply from Brinks Home Security
Hi Eric. Thank you for your feedback. We are sorry to hear about your recent experience regarding installation. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Jun. 6th, 2022
Wayne Archambault Richmond, TX
Transferred my service from AT&T, don't do it...!! Right after the install, 2 weeks ago, the contractor failed to provide power to my hard wired door and window contacts. Began getting failure codes the next day, called customer service, can't get a tech for 2+ weeks. They want to charge me $110 and I purchased their warranty plan. Tried to talk with supervisors, they're in a meeting, got nowhere. Too bad I can't give negative numbers, one star only, stay away from Brinks!
3 years ago
Reply from Brinks Home Security
Hi Wayne, thank you for your feedback. We are sorry to hear about your recent experience regarding your installation and service appointment. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
May. 17th, 2022
Carol Evenson Chino Valley, AZ
This is the worst security company ever!!! I have spent at least 3 hours just sitting on hold waiting for assistance! I tried getting a reduced rate…not competitive at all. I finally went with Cove. They have a very reasonable rate with NO contract! No spending hours on the phone. I will never recommend this security company to anyone!!! They have no desire to keep the customers they have had for years. They say “your call is important to us yet sit on the phone for over an hour!
3 years ago
Reply from Brinks Home Security
Hi Carol, thank you for your feedback. We are sorry to hear about your recent experience over the phone and your billing concerns. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
May. 12th, 2022
Amarie Rodriguez Spring, TX
I think Brinks is a very good company. They have Fair prices. They respond quickly when your alarm goes off which is a big plus. I recommend them.
3 years ago Edited July 6, 2022
Reply from Brinks Home Security
Hi Amarie! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime
Apr. 19th, 2022
Tisha Hummer Los Angeles, CA
Have been put on hold for hours before getting assistance. Technicians state "customer not home" twice for appointments that we took time off work to stay home all day for. Then they can't reschedule them for another MONTH! Half our system doesn't work. They expect you to fix the issues yourself and after 2 hours of trying and system still isn't working you have to pay $200 for someone to come out and look at it but then they don't even show! This is the biggest waste of my time and money.
3 years ago
Reply from Brinks Home Security
Hi Tisha, thank you for your feedback. We are sorry to hear about your recent concerns regarding your alarm system and tech scheduling. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Apr. 13th, 2022
Richard Morell FL
Worse service and follow up, scheduled an installation, earlier installation days was with in a month, 2 days prior the installation the called me to reschedule, agent promised to call me back, never did, I got an email that tech was on the way waited and never showed up, when I called, they told me that the sooner day was with in 2 week, requested manager and agent stated that no manager where available
3 years ago
Reply from Brinks Home Security
Hi Richard, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the system and service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Mar. 22nd, 2022
Alice Womack Birmingham, AL
We had been with the same monitoring service for over 20 years with no issue prior to the Brinks purchase. Our experience has been the worst experience I have ever experienced with any business....non-existent customer service, unauthorized contracts and no ability to cancel. I don't normally write reviews, but I am hopeful that this can help others avoid engaging with Brinks.
3 years ago
Reply from Brinks Home Security
Hi Alice, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime
Mar. 15th, 2022
Louie Colvin Sun Valley, NV
I requested cancellation back in June 2021 to be effective when my current contract expired. They are still taking money from my account and when I called, they state that they no longer have contracts and that I will still have to pay. When connected to a person, they hang up on me. I also are on hold for up to 30 minutes every time I call. This company treats their customers as if our requests do not matter. I have filed complaints with the BBB and consumer affairs. DO NOT DO BUSINESS WITH
THIS COMPANY!!!
3 years ago
Reply from Brinks Home Security
Hi Louie. we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent concerns regarding cancellation. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime
Feb. 24th, 2022
Stanley Davis
I have been a customer for 5 years. Brinks took over and I didn't have service from October of last year. I asked for a technician to come out. Made a appointment and my wife took off and there was no call, no show. Jumped through hoops to cancel service and then I get another bill even though I haven't had service close to 5 months. No will help at customer service which I stayed on the phone for over a hour. TERRIBLE CUSTOMER SERVICE. So sad I had to go to another company for home security. TOTALLY DISAPPOINTED.
3 years ago
Reply from Brinks Home Security
Hi Stanley, we are sorry to hear that your recent experience with us was not an excellent one.. We strive to always provide excellent customer experience, and appreciate you reaching out to let us know about your recent cancellation concerns. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime
Feb. 24th, 2022
Glynn Walker Abilene, TX
Zero stars if that were an option. I have had them for 3 years and need to cancel. IMPOSSIBLE!!! As of now, I have been on hold for 77 minutes. Cannot change autopay on their website. This is atrocious. No customer service. Once the online chatbox figures out you want to cancel, it basically hangs up on you. I can't even delete my credit card on file with them. Stay away!!!!
3 years ago
Reply from Brinks Home Security
Glynn, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H
Dec. 8th, 2021
angie Greensburg, PA
Most atrocious customer service ever! They make it absolutely impossible to cancel your account. I did NOT have a contract with them, so cancelling should have been a breeze. It was an absolute nightmare. Hours upon hours of calls, emails and the wait times averaged around 1 hour per call. I had to make 6 calls! Dropped calls, knowledgeable staff, etc. I actually think this is an intentional tactic they are using to keep people signed up with their company. It was so awful! I would NOT recommend this company!
4 years ago
Reply from Brinks Home Security
Angie, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Dec. 3rd, 2021
Jason Cunningham North Las Vegas, NV
They refuse to take the full amount you owe out of your account when you have signed up for autopay until after you have accrued a late fee. Also the worst customer service during a age when customer service is seeing a rebirth. I requested my contract 3 times and it was only when I started recording my call and tried canceling my service since I wasn't under a contract if they couldn't provide me with one did one finally appear. Best advice RUN TO SOMEWHERE ELSE!!!!!
4 years ago
Reply from Brinks Home Security
Jason, we are sorry to hear that you are experiencing issues with your billing. Thank you for letting us know. I will personally look into this for you and will work with you to find a solution. I will be in touch in the next 48 to 72 hours by email or phone. – Juana H.
Nov. 19th, 2021
SueBHoney Chandler, AZ
It makes me laugh when BRINKS writes that Protect America chose Brinks because of the excellent service!!!!!!!!BRINKS your service SUCKS!!!! So far I have spent a total of 8 hours just this week trying to get service. 2 hours on the phone on Monday 41/2 hours today waiting for service person who NEVER TURNED UP!!!!!! NOW ANOTHER 11/2 hours on the phone and they call that EXCELLENT. You are deluded.
4 years ago
Reply from Brinks Home Security
Sue, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Nov. 12th, 2021
Lisa Knight Phoenix, AZ
Such horrible customer service!!!! The wait times when you call are so long. This is my fourth time trying to cancel my account, and again I have been on hold for 45 minutes. Then one person answered finally and told me they are not the right person to talk to and I am on hold again. Why is it this difficult to speak with someone about cancelling?! Not recommending this place to anyone.
4 years ago
Reply from Brinks Home Security
Lisa, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. – Juana H.
Nov. 12th, 2021
Scott Smith Grand Blanc, MI
System never worked, false alarms, Cannot cancel there service. Lied and state I owe for a 5 year contract. Never signed anything, Charged late fees, would not send a bill, email or any notice of when the bill was due. Have to check the web site. Sent a notice that my service would not work and needed to be upgraded. I did not want to pay additional cost they canceled me and sent a bill for over $2500
4 years ago
Reply from Brinks Home Security
Scott, thank you for letting us know about the issues you are having with cancellation. I would like to look into this for you, but am unable to locate your account. Please send us an email at socialmedia@brinkshome.com with your account information and we will be happy to help you find a resolution.
Jul. 7th, 2021
Patrick McVIcker Saint Augustine, FL
Good luck trying to cancel service. Customer service is trained to make it as difficult as possible. They wouldn’t let me cancel unless I completed a 15 minute exit interview where they kept trying to sell me on retaining my account. Politely said “please cancel” and company rep just kept hammering me questions. They required me to submit a Docusign form that I never received via email and they keep on billing me.
4 years ago
Reply from Brinks Home Security
Patrick, we are sorry to hear about your experience with us. At Brinks Home we do take these matters seriously and want to reassure you we are here to help. Thank you for bringing this to our attention, I have located your account and will contact you to resolve this matter. -Edwin Q.
Jun. 17th, 2021
BC Tucson, AZ
Had two systems for 7 plus years. After they took over live watch the service suffered. Continued billing for a unhooked and turned off unit for more than two years - called to discontinue another second system and was sent to a woman who’s job is to convince you to stay , rude and would not cancel after numerous requests so I said I would cancel my credit card payments in the future - still harassing me by phone and emails RE my cancellation
Live watch did not require a multi year contract.
Go else where for your system
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear about your recent experience with us. I would like to take this opportunity to let you know that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to take a further look into this matter and reach out to you.
Nov. 24th, 2020
California Pastrami Albuquerque, NM
This company overcharges and even after I completed my contract they continue to charge me. I called them several times to cancel the service but they lie and say that they sent me a cancelation notice. They do send me an email to stay with them and offer a 14.95 per month charge after they overcharged me 60.00 per month for 3.5 years. Do not do business with this company They have ignorant people answering their phones that a getto and refuse to let me talk to a manager. STAY AWAY
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear of this negative experience with us. At Brinks Home Security we strive to ensure each and every customers experience is amazing. We do have a cancellation policy that requires the remainder months of your contract be paid off. In regards to the extension placed on the account, I am happy to look into this further and provide you with a resolution. Unfortunately we were not able to locate an account based off of the information provided. If you could please send us a direct email to socialmedia@brinkshome.com and I will be happy to reach out to you. -Daniela S.
Nov. 17th, 2020
Wade DeWitt, MI
I have been with Brinks/Montronics since 2012. We have always paid on time with auto-pay from our checking account. We had to move unexpectedly due to my Mother-In-Laws health failing. After selling our home, I contacted Brinks to cancel the contract, as we do not own the home any longer. Brinks does care and is only worried about getting the contract cancellation fees for the 28 months left on the newest contract. No consideration for being a long time customer. I will never use Brinks for any of my future alarm monitoring needs.
5 years ago
Reply from Brinks Home Security
Wade, we are sorry to hear about your recent experience with us. At Brinks Home Security we do take these matters seriously and want to reassure you we are here to help. If you could please send me an email at socialmedia@brinkshome.com with your account information, I would be more than happy to reach out. -Edwin Q.
Nov. 16th, 2020
Caroline Stumpf Altamonte Springs, FL
Unethical customer service. I had a system for 2.5 years and moved to a location where I couldn't have a system installed. They continually tried to upsell and locked me in to a 4 year contract unauthorized because service ended with a move.
This is extremely disappointing how they treat a customer. They are sending a final bill of over 2k based on breaking a new contract. I don't even have service any longer. I will never use this service again.
5 years ago
Reply from Brinks Home Security
Caroline, we are sorry to hear that your experience with us has not been a pleasant one. Here at Brinks Home Security we have a cancellation process to follow of 30 days, this allows us to notify your local municipalities of the cancellation. Regardless we want to ensure each customer is fully satisfied which is why we won the JD power award for customer satisfaction. I was able to locate your account based on the information provided. I will be more than happy to reach out to you and resolve this matter. – Daniela S.
Oct. 23rd, 2020
David Chulak ,
Absolutely horrible. Did not sign up with them because I did not like them based upon research. Went with another company who sold out to Brinks within 2 months. Has been horrible ever since. Can't terminate contracts. I'm moving into parents home until my house is built. Now I'm paying for something I cannot use. Their service online is terrible and most people I've talked to are the same. Just horrible....DO NOT SIGN A CONTRACT WITH THESE PEOPLE
5 years ago
Reply from Brinks Home Security
David, At Brinks home your mere satisfaction means the most to us. To hear a customer wants to cancel there home security is alarming to say the least. We are always act with the upmost integrity and apologize for any inconveniences. We want to make sure your level of protection stays 100% and we want to investigate this matter further. I was able to locate your account; I will be following up with you to make this experience a positive one.
Oct. 21st, 2020
Shivan Zaza Greene, RI
I was so happy with protect America and had a set price I was paying every month that never went up. Now checking my account I notice that brink has been charging me extra every single month since this acquisitions ! This is a breach of the contract I signed! Biggest crooks ever! Can’t get a hole of anyone over the phone. I can’t wait for a class action lawsuit against this dishonest company!
5 years ago
Reply from Brinks Home Security
Shivan, thank you for bringing this to our attention. At Brinks Home Security we do take these matters very seriously and I will be more than happy to look into this. I was able to locate your account and will reach out to you. -Edwin Q.
Oct. 6th, 2020
Grigory Rubshtein Pocono Summit, PA
worst service ever, they will sign you a contract without giving any actual service, just to charge you for nothing, you can wait 20-30 minutes on the line and they will just drop your call, I'm a new customer for 20 days, I didn't receive any service, they scheduled technician that didn't come, but what, they do charge me for nothing, and when I said that I want to sign off the contract they charge me for next 12 months...all this without receiving even instruction on how to use the service ...
The horrible experience that ever had
5 years ago
Reply from Brinks Home Security
Grigory, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.
Sep. 22nd, 2020
DPugh Norcross, GA
I have been a customer with Protect America since 2012. My contract is set to expire next month (10-2020). I called Brinks to inquire about offers they may extend on our behalf. They inform me I’m still under contract until 2022; which is straight BS! I was told my contract was extended in July of this year. I demanded they send me a copy of this so called extension. I got the run around and was transferred several times and told we will send it to you. Then was told we can’t see your info from Protect America. What a bunch of frauds. DO NOT TRUST THIS FRAUDULENT COMPANY!!!
5 years ago
Reply from Brinks Home Security
Hello, we are sorry to hear that you have not had a pleasant experience with your request . At Brinks Home Security we strive to provide great customer service and when one of our customers feel that we have failed their expectations, it is important for us to know. If there was any misunderstanding from our end, we would like the opportunity to resolve that. We would gladly appreciate it if you send us an email at socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. – Daniela S.
Sep. 9th, 2020
LOIS Warwick, RI
WORST CUSTOMER SERVICE EVER!
ON THE PHONE FOR CLOSE TO 1.5 HRS LISTENING TO THEM STATING THEY ARE RATED #1 IN CUSTOMER SERVICE. i HAVE THE RECORDINGS OF ONE OF MY CONVERSATIONS AND WILL PUBLISH ON U TUBE
DO NOT GO WITH THE COMPANY YOU WILL REGRET IT
i REALLY DON'T KNOW ABOUT IF THE PRICE IS GOOD OR BAD - I WAS WITH PROTECT AMERICA AND BRINKS JUST BOUGHT THEM
5 years ago
Reply from Brinks Home Security
Lois, we are so sorry to hear of the experience with the long hold time and that you feel this way about our service. At Brinks Home Security we certainly care for all of our customers and their satisfaction. We want to ensure we provide you with the appropriate assistance and resolve this matter amicably; I have located your account and I will be sure sure to reach out to you. – Juana H.
Aug. 31st, 2020
Bartholomew Gunderman Worcester, MA
Joined with PA in August 2019. Satisfied with alarm service but very dissatisfied with billing and customer service. Impossible to receive a current statement. Monthly statements not readily available; have to request statements every month. Still waiting for my June statement. Notified in June that Brinks will now monitor all PA accounts. No explanation, forced switch. Disputing June bill. Brinks shows a balance forward for June from PA even though I paid PA on June 12th.
5 years ago
Reply from Brinks Home Security
Bartholomew, thank you for taking the time to provide us with your feedback. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. I would like to reassure you we are here to help, and I’d like the opportunity to take a further look into this matter. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete I will reach out to you.- Juana H.
Sep. 3rd, 2020
Nikki Elkridge, MD
Worst service ever I’m stuck with over 1000 bucks in false alarms because no one wants to come out a fix my alarm system this is the worst company I’ve ever worked with I mean I’ve gone months without using my alarm system. Cause they won’t send someone out to check things out don’t waste your time with this company you will spend way to much money in false alarms
5 years ago
Reply from Brinks Home Security
Nikki , we are sorry to hear about your experience and that your system is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and we regret any inconvenience that we might have cause you. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. -Daniela S.
Jul. 22nd, 2020
BH TIGERS New Orleans, LA
The response time is waaaaay too long. Called on a Friday evening about a panel not working. First available date to 𝘍𝘪𝘹 is a week later. That is unacceptable for a security service. This is the third time that I’ve gotten such terrible service with a nasty person on the phone. Go somewhere else! ADT has similar ratings and products and is $30 cheaper per month for me. I’m done with this company!
5 years ago
Reply from Brinks Home Security
Hello, thank you for taking the time to leave us your honest feedback. At Brinks Home we take this type of matters very serious as your security and satisfaction is our priority. I would like to reassure you we are here to help, and I’d like the opportunity to take a further look into this matter. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out to you. – Juana H.
Jul. 22nd, 2020
Chris Mayo ,
I have been a Protect America customer for nearly 10 years, and they had been awesome in every way. Now that they sold to Brinks Home Security as of July 2020, the customer service has dropped off a cliff. I needed to add new sensors to my home system and the phone wait queues are off the chart. 4 calls in, 1 dropped on their side, and I'm still trying to get these sensors added. Looks like I need to start shopping for another home security service ASAP. Too bad for the consumers that this transfer of accounts and admin took place
5 years ago
Reply from Brinks Home Security
Chris, we are sorry to hear of your recent experience. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. I’d like to take a further look into this matter to ensure we get your system working. I have located your account with us, and I will be sure sure to reach out to you. – Juana H.
Sep. 3rd, 2020
Don Hoehn Mansfield, OH
Had PA for years, had payments setup on automatic. 101 yr old mother needed me so I moved 2000 miles. PA hounded and threatened me for the last six months payments for a system I didn't own.
Legally acceptable, humanely disgusting. Service was adequate but I will never use nor recommend them to anyone. They are only interested in your wallet and couldn't care less about the customer. They will track you down and squeeze you for every last penny.
5 years ago
Reply from Brinks Home Security
Don, We are so sorry to hear of this recent experience with us. Please know that we would never mean to make any request a difficult one. I am happy to look into this matter further. I have located your account and I will be sure to reach out to you to find a resolution -Daniela S.
Sep. 3rd, 2020
sue bova Syracuse, NY
This is such a horrible company. No follow up and make poor senior citixens ill. You sign up people without their consent and then bill service fees. You have us fill out cancellation forms and do not honor them. I have a 92 year old Mother harrassed by phone calls. If you talk to someone, they actually hang up on you. Who trains your staff? Terrible company, awful customer service.
5 years ago
Reply from Brinks Home Security
Sue, We are so sorry to hear of this recent experience with us. Please know that at Brinks Home Security we strive for an excellent and equitable customer experience. By any means we never mean to make any request a difficult one. I was able to locate your account with us and will be sure sure to reach out to you to ensure this matter is taken care of. -Daniela S.
Jun. 23rd, 2020
marty Scottsdale, AZ
This is the worst scam artists in the country and they are in the security business. I have moved three months ago and called them to stop the service and they still billed me for the last three months and have no intentions to stop. My bank called them and they basically told the bank to shove it. These guys are crooks and should be in jail. If I ever go to Texas look out
5 years ago
Reply from Brinks Home Security
Marty, we are sorry to hear that are wanting to cancel your services with us. We always strive for the best in customer satisfaction and we apologize if this was not the case. Please know that we never mean to make any request a difficult one. I’d like the opportunity to take a further look into this matter. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out to you. – Juana H.
Jun. 4th, 2020
Bill Greer, SC
Long time customer( since2013), but can’t seem to get ahold of anyone these last few days. Every number I could locate was not successful, and have sent to msgs electronically. Is anybody home??
5 years ago
Reply from Brinks Home Security
Hi Bill, Thank you for being a valued Protect America family member. We apologize for your experience and would love to answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you with assistance once we verify your customer information.
May. 6th, 2020
Gabriel Cotto Riverview, FL
Cheap and unreliable equipment. One false alarm while I was on a flight without communication and dispatch went to the wrong house, when questioned Protect America they stated wrong address was given to dispatcher.., I was fined $75 and cited to court hearing and protect America did not provide with any documentation to present in court because they can only go back so far (3 months). The frustration was beyond exhausting. I tried and tried and Protect America did not have my back.
5 years ago
Reply from Brinks Home Security
Hi Gabriel, Thank you for reaching out. We would love to look into and help answer any questions you may have about your account. Please send us a “Private Response” with the name and address associated with your account and an Accounts team member will reach out to you once we verify your customer information.
May. 1st, 2020
Eileen Casey Fort Myers, FL
RUN as fast as you can from this company!!! DO NOT sign a contract with this heartless company!! I signed a 5 year contract with Monotronics (which Brinks took over) and when I had to move, they would not let me out of the contract without paying fortune! I have had to pay their $55 monthly fee for the past 6 months after moving and still have 2 more months to go before it ends. They are EXPENSIVE and have NO COMPASSION! Horrible business practices!
5 years ago
Reply from Brinks Home Security
Eileen, we are sorry to hear you are requesting to cancel due to a move. At Brinks Home Security our goal is to ensure customer satisfaction and we regret any inconvenience we may have caused you in this transition. Please know that we are committed to be fair and honest with all our customers. If there was any misunderstanding from our end, we would like the opportunity to resolve that. We would gladly appreciate it if you send us an email at socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. – Daniela S.
Apr. 15th, 2020
Doris Smith Pittsboro, IN
They are a cold hearted company no consideration for their customers . I have been a loyal customer for years they used to be Montronics and went bankrupt then changed company name to BRINKS.. but wasn’t notified until a year or longer. They only do maintenance if you pay 50 dollars for service . You have to pay for any equipment that is outdated to be replaced. Think twice before signing a contract with them
5 years ago
Reply from Brinks Home Security
Doris, At Brinks Home your security and satisfaction is our main concern and will do anything in our hands to make sure of it. I would like to reassure you that we are always here to help. We do offer a service plan for our accounts, in which it adds a Lifetime warranty on the equipment for any normal wear and tear. With that being said, we want to give you a peace of mind and make sure your system is working properly. I was able to locate your account with the information provided and I’d be more than happy to reach out to you to resolve this matter. – Juana H.
Apr. 15th, 2020
Martha Ann Kean Houston, TX
I had to install it myself as everyone is in lockdown. It was challenging for me as I had to move lots of heavy furniture in front of some windows and then return it. I started with one rep , Dana then another rep , Kevin called back another day to finish. So basically we had to start all over again. Frustrating. I hope I love it once we get going. We just finished out test period about an hour ago
5 years ago
Reply from Brinks Home Security
Hi Martha Ann, Thank you for reaching out. We’re more than happy to provide you with assistance if you have any questions about your security system. Please reply via “Private Response” with the name and address associated with your account and a member of our team will reach out to you once we can verify you as a customer.
Apr. 2nd, 2020
