Brinks Home Security Reviews
9.3
Overall Score
Wendy Adams Thibodaux, LA
UNBELIEVABLY HORRIBLE CUSTOMER SERVICE!! And now i am stuck in a 5 YEAR CONTRACT with a company whose phone system HANGS UP on you after 30 min of holding. Then you have to call AGAIN and get in the que all over again! After doing this for OVER 2 HOURS i had to SET OFF MY OWN ALARM just to get in touch with a human! When i complained and asked for a supervisor i explained the situation was put on hold for another 30 min and HUNG UP ON BY THE SUPERVISOR!!!
6 years ago
Reply from Brinks Home Security
Wendy,This is the exact opposite kind of experience we strive to provide to all our customers. We will be sure to look into this matter regarding your account, even though we are sorry to hear you are wanting to cancel please allow us to fix this. I have located your account with us. I will be sure to reach out to you to resolve this matter accordingly. I look forward discussing your concerns with you. -Jacob B
May. 14th, 2019
Tom Talty Rutherfordton, NC
Strong armed---not customer friendly.
Spent 6 weeks contesting paying an additional 30 days of service when discontinuing...finally received an email from them on Feb 1, 2019 saying I wouldn't have to pay the contested amount and they would cease trying to collect the amount in question. NOW 60 days later they are sending threatening mail again trying to get me to pay.
TOTALLY UNPROFESSIONAL DISHONEST COMPANY.......DO NOT USE THEM !!!!!!
6 years ago
Reply from Brinks Home Security
Tom,This is the exact opposite kind of experience we strive to provide to all our customers. We will be sure to look into this matter regarding your account, even though we are sorry to hear you are wanting to cancel please allow us to fix this. I have located your account with us. I will be sure to reach out to you to resolve this matter accordingly. I look forward discussing your concerns with you. -Jacob B
May. 1st, 2019
Aiham Azoubi Raleigh, NC
Brinks Home Security is the worst service ever, two months waiting on there technician to show up and never showed up , they want me to fix the problem by phone, I called more than 6 times they get me on gold for hours and just wasting my time , just had brake in and lost more than $6000 . I'm a car dealer in Raleigh NC, don't be cheap and use this person
6 years ago
Reply from Brinks Home Security
Aiham,we apologize for the recent experience when attempting to complete a service call. At Brinks Home Security we strive to ensure each customer experience is better than the last. Your satisfaction means the world to us and our customer service team is dedicated to satisfying all of our customers. With this being said, I"d like to look into this matter further. If you could please send me a direct email with the account information to and i would be more than happy to research and resolve this matter amicably. -Jacob B
May. 1st, 2019
Brenda Conlon Vancouver, WA
1.Brinks has been taking more money out of my account monthly then authorized . When I called I was told they do this when they upgrade there equipment. When ask to talk to supervisor because I signed a contract that states one amount for 60 months and they decide to charge me more I'm disconnected . I'm forced to get attorney . thank God I kept my contract .
2. The service works part of the time and when you call no one can help you .
3. Tried to cancel when they switch from alarm .com to brinks and i was told I had to pay 60 months . but they can steal money from me monthly .
6 years ago
Reply from Brinks Home Security
Brenda, This is the exact opposite kind of experience we strive to provide to all our customers. We will be sure to look into this matter regarding your account, even though we are sorry to hear you are wanting to cancel please allow us to fix this. I have located your account with us. I will be sure to reach out to you to resolve this matter accordingly. I look forward discussing your concerns with you. -Jacob B
Jul. 24th, 2018
Tj Glen Burnie, MD
What Customer service? It is the worst ever imagined. When you ask to speak to a manager they give you a bogus excuse as to why you cannot speak to one. In addition, to cancel an alarm you're put on hold and transferred for an extended amount of time, which ends up with an officer being dispatched. I honestly can not wait until my contact is over.
6 years ago
Reply from Brinks Home Security
Tj, We apologize we were not able to give you the best possible experience when speaking with us. We do have a option in our automated phone system to cancel a false alarm if need be. I'd like to look into this matter further, if you could please send me a direct message on here with your account information. I will be happy to assist you further. -Jacob B
Apr. 25th, 2019
Louis DeMark Pittston, PA
The representative I spoke with was knowledgeable and had offers for me, as an incentive, if I chose a particular package
6 years ago
Reply from Brinks Home Security
Thank you!
Apr. 18th, 2019
Amy Baker Decatur, TX
Horrible. Contract issues. They can't tell me how long of a contract I'm in after the switch from MONI. They can't tell me when my contract ends. Sometime they say in 24 months then another rep will say I'm in a 4 yr contract. I've asked them to send me paperwork and they can't. They've changed all my online bills to reflect Brinks and all to reflect that I've lived in the same home address except I've not lived in the same home. The customer service reps do not provide any information. My bills keeps changing. AVOID THIS Company.
6 years ago
Reply from Brinks Home Security
Amy, The experience described in your review is the complete opposite of what we expect from our customer service team. I will be sure sure to provide feedback for coaching as our customer service is a big part of our service. I would love to research this matter and provide a resolution but I have not been able locate your account based off of the information provided. If you could please send me a direct email to and I will be sure sure to reach out to you asap. -Jacob B
Apr. 8th, 2019
LINDA OCONNOR Rocky Mount, NC
Brinks was fine until you want to cancel. They have your payment set up on auto pay and will not send the needed documents to cancel. They say they need 30 days from your signed document to cancel but will never send the document for you to sign. It is absolutely BAD business with days and hours of confirming information to get nowhere!!! I guess that is their way of having LIFETIME CUSTOMERS...
6 years ago
Reply from Brinks Home Security
Linda, We are sorry to hear of this negative experience you had with our customer loyalty team. Please know that we never mean to make any request a difficult one and we strive to satisfy our customers day in and day out. In regards to our cancellation process, we would never keep you cancelling your account as you can cancel at any time. With this being said please allow me assist you further in the matter. If you could please send me a direct email with your account information and I will be sure sure to reach out to you. -Jacob B
Apr. 8th, 2019
B Rayman Knoxville, TN
Terrible customer service and technicians just want to get the installation done as quickly as possible. Our system was moved from our vacation home to our permanent home. The rear access panel and stand are missing. The upper right side of the front panel now does not snap together—damaged during the uninstall. Should be an easy fix but I keep getting transferred to another department and finally back to Power Home Technology where we purchased the equipment (before they were acquired by Brinks). All of this for a few little pieces of plastic.
6 years ago
Reply from Brinks Home Security
Brenda, We never like to hear when a customers installation did not go as planned. We want nothing more than to protect our customers home. In review of the account I see that we have spoke regarding matter. If there is anything we can do to further assist in this matter please feel free to reach out to us. -Jacob B
Apr. 5th, 2019
Tommy Lafayette, LA
I figured I'd just go with Brink's for my cameras since I was already with Monitronics but that was a BIG mistake! It worked fine for a couple months and now either I don't receive the notice for my doorbell cam at all or I get it an hour after they ring it. I have called numerous times for issues with the same thing on my driveway cam but all they do is reset it and it works for a day or so then back to not working. I even call at night and get recording that the offices are closed when they say they are open. What a mess!!!
6 years ago
Reply from Brinks Home Security
Tommy,,Hearing of this recent expiernce with us is the opposite of what we strive to provide our customers. In our customer loyalty department they assist all of our long time customers like yourself with things like upgrades, lower rates etc. We apologize that we don't reach out to customers regarding upgrade because in all honesty most customers love there equipment and reach out to us if they have any concerns or improvement on there level of security. Nonetheless we truly never mean to make any request a difficult one. With this being said allow me to assist you in this matter but I have not been able to locate your account based off of the information provided. If you could please send me a direct email to with your account information and I will be happy to assist you.f you could please send me a direct email to with your account information and I will be happy to assist you. -Jacob B
Mar. 29th, 2019
David Famero Union City, CA
Pushy sales people first time 3 years ago when I opted for another provider they became rude. Last week when I said I need to weigh my options sales lady became high pressure and rude again. This reminded me why I went with another provider last time.
6 years ago
Reply from Brinks Home Security
Hello David - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.
Mar. 26th, 2019
M Silverdale, WA
I cancelled my no commitment account that was originally with live watch an still 2 months later I am still being charged a monthly fee. The cancellation was process by Tyshona B which was confirmed today by Tayia in their billing department. Tayia stayed the account was cancelled 2 months ago., However for some reason it was still “active “ and there was notshe would do about that. Nice work. I had to cancel my CC to get the billing to stop. Maybe the Feds can do something with these people.
6 years ago
Reply from Brinks Home Security
M, We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B
Mar. 26th, 2019
Maria Esponda
After having the service for 3 years I needed to cancel the service. I have been trying to do that since january 2019 and it is impossible to get rid of them. They are committed to keep you as a client and will do anything not to cancel the service. I am still waiting for the cancellation and has been charged for 2 months after I made the first call, Please look for another company that actually respects the clients.
6 years ago
Reply from Brinks Home Security
Maria,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B
Mar. 26th, 2019
Kathleen Pennington, NJ
This despicable company doesn't deserve anything close to a star but it was the only way I could get access to this site.
STAY AWAY from Brinks Home Security! This company is into ripping off its customers. What an ordeal it has been dealing with this company! They are thieves and I hope they get what they have coming to them - bankruptcy. They're CROOKS!
6 years ago
Reply from Brinks Home Security
Kathleen,Hearing of this recent expiernce with us is the opposite of what we strive to provide our customers. In our customer loyalty department they assist all of our long time customers like yourself with things like upgrades, lower rates etc. We apologize that we don't reach out to customers regarding upgrade because in all honesty most customers love there equipment and reach out to us if they have any concerns or improvement on there level of security. Nonetheless we truly never mean to make any request a difficult one. With this being said allow me to assist you in this matter but I have not been able to locate your account based off of the information provided. -Jacob B
Feb. 27th, 2019
Michelle Bodoin Dunstable, MA
Worst Alarm company in history. The customer service department is awful, wait times and help is hours. They refuse to send technicians out after a system does not work for over a year. Equipment cheap, went through 3 panels in a year and sensors need batteries every 3 months and they fall off as well creating alarms consistently and police at your house.
6 years ago
Reply from Brinks Home Security
Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thank you, and please let us know if you have any questions.
Feb. 26th, 2019
Cynthia Luk El Centro, CA
Horrible customer service! They give you incorrect information when you want to terminate services do they can keep billing you after you’ve cancelled. It’s ridiculous that it can take 2 months to terminate services. Will never recommend a company that’s only interested in scamming you out of more money when you’re not happy with their services.
6 years ago
Reply from Brinks Home Security
Cythia,Cynthia, Hearing of this recent expiernce with us is the opposite of what we strive to provide our customers. In our customer loyalty department they assist all of our long time customers like yourself with things like upgrades, lower rates etc. We apologize that we don't reach out to customers regarding upgrade because in all honesty most customers love there equipment and reach out to us if they have any concerns or improvement on there level of security. Nonetheless we truly never mean to make any request a difficult one. With this being said allow me to assist you in this matter, I have located your account with us and will be sure sure to reach out to as soon as possible. -Jacob B
Feb. 21st, 2019
Keith Pare Austin, TX
Total lack of consistency and information from staff. This demonstrates a lack of training which is reflected in their poor customer service. A product is under warranty, however you will need to spend $85.95 to come out to declare a product defective and another $85.95 to come out and replace it once the new part comes in. I would avoid this company at all costs.
6 years ago
Reply from Brinks Home Security
Kieth, Here at Brinks we not only use , we do have other home automation that are advancing. Allow us to show you some of the exclusive technology we offer that will not only provide you speed and capability but peace of mind as well. I have located your account with us Kieth and I will be sure to reach out to you asap. -Jacob B
Nov. 5th, 2018
Diane Birmingham, AL
Brinks has a scam for “canceling services”. They drag out the process, won’t send DocuSign the first time, say you have to call back to cancel, then keep charging you after services have ended. They bought out Monitronics and service has declined terribly. But it is so unethical to continue charging the credit card on file long after paperwork has been submitted to end. After faithfully paying $50 for over 10 years, they have a scam to keep getting money after you see their true colors and try to cancel. Don’t ever sign up with them!
6 years ago
Reply from Brinks Home Security
Diane,We are so sorry to hear of the negative experience when requesting to cancel your services. Please know that we strive to ensure each experience is better than the next. We never mean to make any request a difficult one. I would be happy to look this matter further but unfortunately I have not been able to locate your account. If you could please send me a direct message on here with your information and I will be happy to reach out to you. -Jacob B
Feb. 8th, 2019
Jan Whetstine Morganton, NC
If I could give a -5star, I would. Stay away from this company!! If you sign up in 2012, they auto-sign you for LIFE!!!!!!!!!!!!!
Trying to charge me for "breaking contract" No way! I signed one time, May 8 2012. for 36 months. as of 1/17/2019, they claim I am still under contract! they are cheating the public, and I for one will NOT let them do this to me. Please do not get involved with these greedy people. And the service has not worked in over a year.
6 years ago
Reply from Brinks Home Security
Jan,Hearing of this recent experience with us is alarming to say the least. At Brinks Home Security, we strive to assist each and every customer effectively and we certainly apologize for any inconvenience this may have caused you. We would be happy to investigate this matter further and provide an amicable resolution. We have located your account with us and will be sure sure to reach out to you asap. -Jacob B
Jan. 25th, 2019
Chris Staten Island, NY
I got protect america in 2013 for burglary, fire, smoke and carbon monoxide monitoring. Now I find out they no longer do the above in New York, only burglary. My monthly rate remained the same for half the services. Not fair at all. And I purchased all that equipment for nothing. Now I gotta shop for a new security company. Maybe protect america should have renewed there license.
6 years ago
Reply from Brinks Home Security
Hey Chris, we’re sorry to hear about this. At Protect America our customers’ peace of mind while we protect their homes is certainly our priority. If you’d like, could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions!
Jan. 14th, 2019
john ramos Estero, FL
had too many annoying phone calls from the. Finally I blocked them. Customer should call them if interested. I understand the sales issue, BUT annoying calls sometimes 3 times a day is annoying
6 years ago
Reply from Brinks Home Security
Hey John, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you have any more problems you can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!
Jan. 11th, 2019
Amy and Michael Clark
Extremely unsatisfied. We moved and cancelled our services, they said we had to ride out our contract until expiration but could do that at a reduced rate. We followed up several times. We just got charged another $50 for a service we haven't used in 6 months. On this call thay told us they automatically renewed the contract. What??? There isn't even service at the address. Unbelievable. Getting ready to fill social media with my experience unless they make this right.
6 years ago
Reply from Brinks Home Security
Hi there, we’re sorry to hear that you’re no longer using our services. At Protect America we make sure to design all of our equipment so that it can be moved to a new location in case of a move. If you’d like, could you please DM us with some additional details so that we can review your account and assist you with this? Thanks and please let us know if you have any questions!
Jan. 4th, 2019
Laura Parsons Rutherfordton, NC
The programming of cameras and sensors is tedious and monotonous . Don't recommend. It takes about one hour to program a camera and if your internet router needs upgrading you need to start all over again . Equipment is not replaced for free, especially cameras and the speed of internet must be really good to power cameras. I would not recommend this company. Make sure you read all fine print because they will totally screw you if you don't notify them in the exact number of days to cancel. go to lowes or home depot
6 years ago
Reply from Brinks Home Security
Hey Laura, we appreciate you taking the time to leave us feedback. At Protect America we are always looking improve our service using valuable customer insight. If you need any assistants or have any questions please feel free to send us a message!
Jan. 1st, 2019
Nena McLeansville, NC
If I could give no stars I would. This company just cares about money and not customer service. Always paid on time and when I had a issue they don’t even try to work with you. Horrible customer service. Called several times and each time had to explain my issue and they say they understand but wouldn’t work with me. Was not trying to get out of my contract and just wanted some time to be able to afford installation and new equipment since I didn’t bring my old one from my previous address. Would never recommend this company.
6 years ago
Reply from Brinks Home Security
Nena,Michelle,The recent experience described in your review is shocking, please know that this is the exact opposite of what we strive to provide for all of our customers. Here at Brinks your safety and security is our top priority and our response time is amazing. With this being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct message on here, with your account information and I will reach out to you as soon as possible. -Jacob B
Jan. 3rd, 2019
S. Thomas Maryland Heights, MO
I have been a customer for 3 years and I have been very disappointed in the service provided. The app does not work intermittently, the alarm randomly goes off in the minute of the night without cause, they fail to call when the alarm goes off and the month cost is higher than most other companies. Happy to be leaving to go to another more affordable company.
6 years ago
Reply from Brinks Home Security
Hi there, we’re sorry to hear that you’ve been having issues with our mobile app and with faulty alarm equipment. Our customers’ peace of mind while we protect their home is certainly our priority and we certainly want to correct any issues you might be having with our service as soon as possible! Could you please DM us with some additional account details so that we can look into resolving these issues? Thanks and please let us know if you have any questions.
Dec. 19th, 2018
Mel Burstein
After 30 years with ADT, and it's predecessor companies (Brinks, etc.), I switched to Protect America, Inc. Similar service at half the price.
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Pam Tan Mesa, AZ
I signed up with Brinks 4 years ago with no clue that my contract was for 5 years and $59 a month. I've used the service a couple times years ago. I am an Arizona teacher on a minimum salary and tried to get out of a contract that is absolutely ridiculous.
I was told that I could pay it off, no other choices. I told them that they had already taken a couple thousand dollars from me, please let me out of this blind siding contract. I was told no.
This company has no heart. Look elsewhere for your security service.
7 years ago
Reply from Brinks Home Security
Pam, Here at Brinks we strive to provide the best in customer satisfaction and regardless if a customer is parting ways or not we want to ensure that everyone is treated right. Hearing of your recent experience with us is alarming and we want to ensure this matter is resolved. We have located your account with us and we will be investigating this matter promptly, then we will reach out to you. -Jacob B
Dec. 3rd, 2018
ex
Their offer didnt get my attention. They couldnt rxplain their differention from the competition. They dont provide installation service. Competitors give the sama price with installation included
7 years ago
Reply from Brinks Home Security
Hi there, we don’t provide any install services because all of our equipment is pre-programmed and fully customized by a security expert in-house and then shipped directly to your door. Installation from that point is simply a matter of affixing the equipment in place and requires no additional tools or expertise. As to the same monthly rate as our competition, we do offer up to $1400 of free equipment up-front and a locked-in rate. Please feel free to direct message us or give us a call and we can get you our latest offer.
Nov. 26th, 2018
bruce lawrence Edinboro, PA
we had their service for a long time but when we moved to a new house in May of 2017 with it's own service we couldn't get out the contract by even offering to pay off the balance. they insist on taking the 43.99 a month from our credit card hoping we will forget to call in March of 19 to CANCEL don't deal with this company because they will always try and give you new items which extends your contract. Bruce Lawrence feel free to email me regarding this review
Brucelaw51@gmail.com
7 years ago
Reply from Brinks Home Security
Hey Bruce, we’re sorry to hear about this! At Protect America we certainly want to correct any complications you may be having cancelling our service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!
Oct. 23rd, 2018
Roberta Niagara Falls, NY
Not happy at all with Brinks. They took over our contract and now are increasing the price we had our contact for. There are so many security systems that DON’t have a contract I would definitely opt for one of them. They also only charge $10.00 a month. Why would anyone sign with Brinks when they don’t honor the contract and raise prices whenever they feel like it. Buyer beware of this company!
7 years ago
Reply from Brinks Home Security
Roberta, We absolutely want all of our loyal customers to be happy with us. We are sorry to hear that you're having some concerns with your billing, I would be more than happy to look into this matter for you. Unfortunately I have not been able to locate your account based off of the information provided. If you could please send me a direct message with your account information and I will personally reach out to you. -Jacob B
Oct. 8th, 2018
Judie Krauklis Sun City West, AZ
Had been a paying customer for fifteen years with Protect America. When I decided to cancel the service I was told I could not just stop the service. Because of their Bulling Tactics I feel this is the most unethical company I have ever dealt with. I would strongly recommend you do not get evolved with any of Protect America services.
Judie Krauklis, Sun City West, AZ 85375
7 years ago
Reply from Brinks Home Security
Hey Judie, we’re sorry to hear about this! At Protect America we certainly don’t want any of our customers to ever feel bullied or mistreated. Would you mind direct messaging us some additional account information so that we may assist you with this? Thanks and please let us know if you ever need anything or have any questions!
Oct. 5th, 2018
Derek DeVader Emmett, KS
Very disappointed. Cheap and outdated system. Dont waste your money with this company. Sensors dont even work half of the time. We have had sensors fall off and set false alarms before. Had to send one sensor back when it was brand new on initial set up cause it didnt even work. Worst part is, we are locked in for 3yrs and cant switch companies.
7 years ago
Reply from Brinks Home Security
Hey Derek, we’re sorry to hear about your equipment issues and false alarms. We would like to correct any problems you may be having with our service. Could you follow up with our message so we can further assist you? Thanks!
Oct. 3rd, 2018
Deborah Peterson
I purchased Protect America two years ago. After trying to install the equipment for several months I gave up. There was no way to install it without ruining the brand new windows thatI had just spent a huge amount on. I called and requested a cancellation because I was unable to install their equipment. I could not find any way to break the three year contract without buying it out and selling to some other poor dupe. I am still paying on a very foolish mistake. Do not sign a multi year agreement with anyone without a written agreement on satisfaction with the system being used.
7 years ago
Reply from Brinks Home Security
Hey Deborah, we’re sorry to hear that you weren’t satisfied with our installation process. At Protect America we strive to provide wireless security equipment that is both unobtrusive and easy to install. We appreciate you taking the time to leave us feedback and please feel free to DM us if you have any questions!
Sep. 21st, 2018
Kelly Geels Visalia, CA
Fast set up and great customer service, system works well. Love that equipment was free and no contracts! Perfect for our family
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Kenneth Collins Las Vegas, NV
I called to have my subscription cancel because i finished paying off the 3 year term and they didn't want to cancel my plan. The customer service person was so rude and basically told me that I wasn't going to get the money that they debted out of my account. Bad company and Bad customer service , my advice is to never use a company that won't allow you to cancel at the end of your term.
7 years ago
Reply from Brinks Home Security
Hey Kenneth, we’re sorry to hear that you’ve had a negative experience with our customer service. At Protect America we strive to always conduct ourselves in a friendly manner and to treat our customer’s issues with care. We appreciate you taking the time to leave us feedback on your experience and please let us know if you have any questions!
Sep. 4th, 2018
jacqueline g bryant Hurricane, WV
Mop0notronics and now Brinks sucks,i am not paying 50.00 for a tecnician,i will change my bank act first.i have as for help countless times,said i may need to upgrade to a cell radio,i think not. extra money i dont5 have,for a service that has never been right and alarm goes off frequently,and in the middle of the night.they charge me 67.80 a month for a lousy service. which im suppose to keep for 2 yrs. i am going to contact my attorney general .
7 years ago
Reply from Brinks Home Security
Jacqueline, Here at Brinks our customers safety is our most important goal. We are sorry if we may have caused any frustrations, we would love to speak to you regarding this matter. Unfortunately i have not been able to locate your account , if you could please send us a direct messaged and we will be sure to reach out to you. -Jacob B
Aug. 20th, 2018
Alicia Miller Moncks Corner, SC
They deserve 0 stars! Can’t wait for my contract to be up. Equipment never installed correctly, Half of it doesnt work and they want to charge me money to have someone come out and fix it. Plus my alarm went off for 3 mins one morning and no one ever called. What if someone broke in. I pay them every month and they aren’t even doing their job.
7 years ago
Reply from Brinks Home Security
Alicia, We never want a customer to feel like deserve 0 stars, We at Brinks always strive to make every customers interaction with us better and better reach time we assist them. We want to make this occurrence a better one, my name is Jacob and i have attempted to locate your account with us, unfortunately i haven been able to lcoated based of the information provided. If you could please send us a direct message with your account information and will be sure to reach out to you asap. -Jacob B
Aug. 20th, 2018
Rich Burdick Oakdale, CT
Very high pressure to give my credit card to schedule a visit to my home. I was ready to have the install done that day but I was not giving my credit card for a consult. They lost a customer. Also tried to tell me that their system had a lifetime warranty that the locals did not offer but they were hiding the cost in the monthly monitoring.
7 years ago
Reply from Brinks Home Security
Hey Rich, we’re sorry to hear that you felt pressured. At Protect America our main goal is to educate and protect. We appreciate you taking the time to leave us feedback. Thanks and please let us know if you have any questions!
Aug. 16th, 2018
Shelley Kirksville, MO
very informative customer service and installation handled very professionally. Products arrived quickly and easy to DIY
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Chuck Lenoir, NC
I had no problem with installation. Customer service is fast and very helpful. I have no issue recommending this company.
7 years ago
Reply from Brinks Home Security
Thank you for your feedback!
Apr. 23rd, 2019
Rick Stephens Victorville, CA
I had to move and tried cancelling the service. Just like others in these reviews, Brinks demanded full payment for the remaining months and would not accept anything less than that. They threatened to report me to the credit bureau if I did not pay. They really show their true colors when you try to terminate the contract, and you the customer mean nothing to them.
7 years ago
Reply from Brinks Home Security
Rick, Please know that we never intend to make any request a difficult one here at Brinks. We strive to make sure we assist each customer accordingly and its shocking to hear you experienced different and we apologize. We want to make this right and address your concerns accordingly. I have not been able to locate your account with us, if you could be please send us a direct message with your account information and i will be sure to reach out to you to resolve this matter. -Jacob B
Jul. 25th, 2018
Aurelio Jimenez East Stroudsburg, PA
Having communication issues. Alarm goes off. And I get no phone calls from alarm company. I think my unit is not working properly and or it’s not communicating with the company. Signal strength issues.
7 years ago
Reply from Brinks Home Security
Hey Aurelio, we're sorry to hear that your system is having communication issues. At Protect America, our customers peace of mind is certainly our priority. We went ahead and alerted our account specialists about your situation and someone should be contacting you shortly. Please let us know if you have any questions!
Jul. 12th, 2018
Lanny Wingrove Hixson, TN
I had 2 people call me within two days. I did not know what the other had talked to me about. They started asking "we did he discuss..." I told them that I had already talked to a salesperson. I told the first sales person that I would call them if I decided to go with them. The very next day another calls me. Bad sales practice because I will not choose your company for security services
7 years ago
Reply from Brinks Home Security
Hey Lanny, we're sorry to hear that you had a bad experience with our sales calls. Our sales solutions specialists are passionate about our security solutions — nevertheless we do respect when you don't want to hear from us! Thank you for taking the time to leave us feedback and please us know if you have any questions.
Jul. 2nd, 2018
New ADT Customer
The sales rep was a little too aggressive and after I had indicated that I was still researching companies and pricing options, the rep became curt with me and was quick to want to end the phone call. That was all I needed to experience to make the decision of not giving Protect America my business.
7 years ago
Reply from Brinks Home Security
Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! -Ryan
Jun. 20th, 2018
Dionisio Fountain, CO
I have been with this company for 4 yrs, our contract is 3 yrs andin short my service with them for the remaining yrs was a month to month. Now i decided to sell my property and i called them to stop my service effective May 31 2017 and i settled all balances that same day. They continued billing me until Aug of 2017 and said that i did notfile a formal cancelation until july and for them to stop the service it takes a month. They also called telling me that i still have a contract. I don’t want to deal with this company anymore and i will never recommend this to my friends.
7 years ago
Reply from Brinks Home Security
Dionisio, the kind of experience you speak of is uncanny and not how we like to do things here at Brinks. My name is Jacob and i work in the executive response team and i will be assisting you in this matter and getting is resolved. i have attempted to locate your account but have not been able to, if you cold please send us a direct message with your account information and i will be sure to reach out to you today. -Jacob B
Jun. 18th, 2018
Howard Booker Columbus, OH
I was with Moni 8years had issues with false alarms.They gave me 3months to offset false alarm fees and took 10 dollars a month off my bill.I get a bill a month later saying Im late I called and explain the details and they stated that I also agreed too a 60 month contract lol.I havent bern in contract for years and Im moving why would I agree too that.Brinks owns it now tell me they will let me listen too the call saying I agreed to a 60 month contract .What is this a car lol.Stay away they are crooks.Im reporting them to BBB and I will find out whatelse I can do.
7 years ago
Reply from Brinks Home Security
Howard, We are deeply taken back by your recent experience with us. We at Brinks care for all of our customers safety and security. We want to make this right and address your concerns however i ave not been able to locate your account. Can you please send me a direct message with your account information and i will be sure to reach out to you as soon as possible. -Jacob B
Jul. 3rd, 2018
Jill Yannuzzi Phoenix, AZ
Very disappointed. I signed a 3 year contract and am halfway through it and wished I never joined this company. Lots of problems and now the tiny window sensor will no longer stick to the window, constantly falls off and they want me to pay them to replace this tiny piece of plastic, plus shipping and handling. It's just a tiny replacement part or a piece of new velcro. Take heed...don't waste your time dealing with this company...we can't wait to end our contract with them. Buyer beware...avoid this company at all costs.
7 years ago
Reply from Brinks Home Security
Hey Jill, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.
Jun. 12th, 2018
Teri Fehringer
Contacted Monitronics to cancel my service. They asked what they could to to keep me as a customer. I told them they had to offer a perk from what I was offered by their competitor on Saturday. A Senior Rep got on the phone & his voice escalated as he was getting upset that I wasn't going to continue my service. They said they send out a cancellation to my email, which I haven't seen. I contacted my bank today & asked them how to stop the payment from drafting my account. Very, Very, Disappointed in their Customer Service.
7 years ago
Reply from Brinks Home Security
Teri, We are deeply taken back by the invaluable experience you are speaking of. Please know that customer satisfaction is on of our priorities here at MONI. I have located your account with us and will be sure to reach out to you today to resolve this matter. –Jacob B
May. 30th, 2018
Jimmy Harrison Port Neches, TX
From the installation, to getting everything hooked up to our phones, I have been completely satisfied with our purchase of this system.
7 years ago
Reply from Brinks Home Security
Jimmy, It sounds like your interaction with MONI as a whole was near perfect, and that is great as that is exactly what we are aiming for! We want nothing more than to ensure that you are secured, safe and have a great overall experience every chance possible. Thank you for being such a valued customer, and we strive to ensure we continue to exceed your expectations! –Jacob B
Apr. 25th, 2018
Sharon Gongora Phoenix, AZ
17 years with this company. Today I decided to close my account. After 40 minutes of abuse, they refused to close my account. The abuse got worse as the different managers came on the line. The last guys told me I had ripped my alarm system out of the wall and that he had a recording of me saying that I had. The system totally died on it's own. He continued to tell me I was a liar and would not assist me in closing the account. They had already billed me for 2 months of NO SERVICE and wanted to charge me another 2 more. STAY AWAY FROM THEM!!!!! COMPLETE CONARTISTS
7 years ago
Reply from Brinks Home Security
Sharon, this is very unacceptable and it breaks my heart to hear of this occurring. We have a cancellation process in place for security reasons, but it is never intended to be difficult by any means, and I apologize if this was not the case for you. I have located your account with us, and will be reaching out to you today regarding this matter. –Jacob B.
Apr. 16th, 2018
