Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Shelley Kirksville, MO

very informative customer service and installation handled very professionally. Products arrived quickly and easy to DIY

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Chuck Lenoir, NC

I had no problem with installation. Customer service is fast and very helpful. I have no issue recommending this company.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rick Stephens Victorville, CA

I had to move and tried cancelling the service. Just like others in these reviews, Brinks demanded full payment for the remaining months and would not accept anything less than that. They threatened to report me to the credit bureau if I did not pay. They really show their true colors when you try to terminate the contract, and you the customer mean nothing to them.

7 years ago

Reply from Brinks Home Security

Rick, Please know that we never intend to make any request a difficult one here at Brinks. We strive to make sure we assist each customer accordingly and its shocking to hear you experienced different and we apologize. We want to make this right and address your concerns accordingly. I have not been able to locate your account with us, if you could be please send us a direct message with your account information and i will be sure to reach out to you to resolve this matter. -Jacob B

Jul. 25th, 2018

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Aurelio Jimenez East Stroudsburg, PA

Having communication issues. Alarm goes off. And I get no phone calls from alarm company. I think my unit is not working properly and or it’s not communicating with the company. Signal strength issues.

7 years ago

Reply from Brinks Home Security

Hey Aurelio, we're sorry to hear that your system is having communication issues. At Protect America, our customers peace of mind is certainly our priority. We went ahead and alerted our account specialists about your situation and someone should be contacting you shortly. Please let us know if you have any questions!

Jul. 12th, 2018

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Lanny Wingrove Hixson, TN

I had 2 people call me within two days. I did not know what the other had talked to me about. They started asking "we did he discuss..." I told them that I had already talked to a salesperson. I told the first sales person that I would call them if I decided to go with them. The very next day another calls me. Bad sales practice because I will not choose your company for security services

7 years ago

Reply from Brinks Home Security

Hey Lanny, we're sorry to hear that you had a bad experience with our sales calls. Our sales solutions specialists are passionate about our security solutions — nevertheless we do respect when you don't want to hear from us! Thank you for taking the time to leave us feedback and please us know if you have any questions.

Jul. 2nd, 2018

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New ADT Customer

The sales rep was a little too aggressive and after I had indicated that I was still researching companies and pricing options, the rep became curt with me and was quick to want to end the phone call. That was all I needed to experience to make the decision of not giving Protect America my business.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any other assistance please send us a direct message. Thanks! -Ryan

Jun. 20th, 2018

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Dionisio Fountain, CO

I have been with this company for 4 yrs, our contract is 3 yrs andin short my service with them for the remaining yrs was a month to month. Now i decided to sell my property and i called them to stop my service effective May 31 2017 and i settled all balances that same day. They continued billing me until Aug of 2017 and said that i did notfile a formal cancelation until july and for them to stop the service it takes a month. They also called telling me that i still have a contract. I don’t want to deal with this company anymore and i will never recommend this to my friends.

7 years ago

Reply from Brinks Home Security

Dionisio, the kind of experience you speak of is uncanny and not how we like to do things here at Brinks. My name is Jacob and i work in the executive response team and i will be assisting you in this matter and getting is resolved. i have attempted to locate your account but have not been able to, if you cold please send us a direct message with your account information and i will be sure to reach out to you today. -Jacob B

Jun. 18th, 2018

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Howard Booker Columbus, OH

I was with Moni 8years had issues with false alarms.They gave me 3months to offset false alarm fees and took 10 dollars a month off my bill.I get a bill a month later saying Im late I called and explain the details and they stated that I also agreed too a 60 month contract lol.I havent bern in contract for years and Im moving why would I agree too that.Brinks owns it now tell me they will let me listen too the call saying I agreed to a 60 month contract .What is this a car lol.Stay away they are crooks.Im reporting them to BBB and I will find out whatelse I can do.

7 years ago

Reply from Brinks Home Security

Howard, We are deeply taken back by your recent experience with us. We at Brinks care for all of our customers safety and security. We want to make this right and address your concerns however i ave not been able to locate your account. Can you please send me a direct message with your account information and i will be sure to reach out to you as soon as possible. -Jacob B

Jul. 3rd, 2018

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Jill Yannuzzi Phoenix, AZ

Very disappointed. I signed a 3 year contract and am halfway through it and wished I never joined this company. Lots of problems and now the tiny window sensor will no longer stick to the window, constantly falls off and they want me to pay them to replace this tiny piece of plastic, plus shipping and handling. It's just a tiny replacement part or a piece of new velcro. Take heed...don't waste your time dealing with this company...we can't wait to end our contract with them. Buyer beware...avoid this company at all costs.

7 years ago

Reply from Brinks Home Security

Hey Jill, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 12th, 2018

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Teri Fehringer

Contacted Monitronics to cancel my service. They asked what they could to to keep me as a customer. I told them they had to offer a perk from what I was offered by their competitor on Saturday. A Senior Rep got on the phone & his voice escalated as he was getting upset that I wasn't going to continue my service. They said they send out a cancellation to my email, which I haven't seen. I contacted my bank today & asked them how to stop the payment from drafting my account. Very, Very, Disappointed in their Customer Service.

7 years ago

Reply from Brinks Home Security

Teri, We are deeply taken back by the invaluable experience you are speaking of. Please know that customer satisfaction is on of our priorities here at MONI. I have located your account with us and will be sure to reach out to you today to resolve this matter. –Jacob B

May. 30th, 2018

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Jimmy Harrison Port Neches, TX

From the installation, to getting everything hooked up to our phones, I have been completely satisfied with our purchase of this system.

8 years ago

Reply from Brinks Home Security

Jimmy, It sounds like your interaction with MONI as a whole was near perfect, and that is great as that is exactly what we are aiming for! We want nothing more than to ensure that you are secured, safe and have a great overall experience every chance possible. Thank you for being such a valued customer, and we strive to ensure we continue to exceed your expectations! –Jacob B

Apr. 25th, 2018

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Sharon Gongora Phoenix, AZ

17 years with this company. Today I decided to close my account. After 40 minutes of abuse, they refused to close my account. The abuse got worse as the different managers came on the line. The last guys told me I had ripped my alarm system out of the wall and that he had a recording of me saying that I had. The system totally died on it's own. He continued to tell me I was a liar and would not assist me in closing the account. They had already billed me for 2 months of NO SERVICE and wanted to charge me another 2 more. STAY AWAY FROM THEM!!!!! COMPLETE CONARTISTS

8 years ago

Reply from Brinks Home Security

Sharon, this is very unacceptable and it breaks my heart to hear of this occurring. We have a cancellation process in place for security reasons, but it is never intended to be difficult by any means, and I apologize if this was not the case for you. I have located your account with us, and will be reaching out to you today regarding this matter. –Jacob B.

Apr. 16th, 2018

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Susen Sawatzki Salt Lake City, UT

This company makes it impossible to cancel service with them. They send you a form up to a week after you request to cancel. Once the form arrives in e-mail, you have 7 days to complete or the form expires. Once you complete and send in the form, you get a response that requires you to "talk to a specialist that who can create an offer just for you." Then, you have to click on the review document that also expires and your account will be canceled in 30 days. Isn't this against the law?

8 years ago

Reply from Brinks Home Security

Susen I am so sad to hear that you had an inconvenient experience while attempting to cancel your account. Our intention is not to make the cancellation difficult for any of our customers. We aim to provide all customers with the best in customer service. I have located your account and i will reach out to you soon so that i may speak with you regarding your account. Thank you

Apr. 11th, 2018

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D. Thomas

They are annoying even after i told them i wasnt interested they kept calling me for days...then its false advertisment it says no upfront cost and they tried to charge me for something

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 19th, 2018

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D Corbin Omaha, NE

Deceptive Practices. Bad company. I'm locked into a 60 month contract. Have reported to NE Atty General, a waste of time - it made no difference. I'm convinced theres no other option other than paying $50 per month for a service that I never turn on. I'm two (2) years in, am being robbed every month and there's nothing I can do about it. I'm retired and 66 years old and will finish paying them when I'm almost 70. BEWARE.

8 years ago

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Jared - Maryland Forest Hill, MD

Very Professional and always responsive. I had Simplisafe before them and they are 10x better. worth the extra per month

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Caleb Mills Farmington, MN

I called to inquire about service and get a quote. Once through the process they wanted my social security number. I told them no I wasn't going to have it run. The salesman then told me he could just use the last four of it to check there records on whether I owes them money. Turns out they did a hard pull on my credit anyway after being told they couldn't. Apparently they dont need the whole thing to do that anymore. Be careful with this company... they lie to get what they want.

8 years ago

Reply from Brinks Home Security

Hi Caleb, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Zebediah Moriarity Portsmouth, VA

They are total Scammers. I keep paying them with my bank account information, and they get their money. Then the next month they charge me double in late fees saying that my payment got returned because of a wrong account number, even though it was right when they got paid. They do it every month even though I update it every month and they get their double payment.

8 years ago

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Macey Kennedale, TX

Have had hawk security for about 2 months, was recently broken into and nothing happened, I have all the bells and cameras, flood sensor, door bell camera, indoor and outdoor cams. And nothing recorded or happened. Very upset that I’m paying all this money for something that doesn’t even work. Should have gone with a more popular company but now I’m stuck. Do your self a favor and don’t go with this company. Initial set up was easy and cheap but the longer I have had it the more problems that have arrived

8 years ago

Reply from Brinks Home Security

Hi Macey, do you have service with Hawk Security? We’re sorry to hear about your issues with them. This is the Protect America page. Have you had any issues with Protect America home security? If so, we would like to correct any issues you’ve had with our service. Thanks and please let us know if you have any questions. - Ryan

Mar. 21st, 2018

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Sergio Desert Hot Springs, CA

Make sure to keep a copy of your original contract, since they lie about and extend your contract agreement when you try to cancel service. Not a trustworthy company at all. They use tactics to keep you from canceling (the lowest in integrity: lie about contract agreements). Beware of this company since they do electronic agreements and might or might not send you a copy of your original contract. They also don’t provide corporation number as they should when requested.

8 years ago

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Paul Glendora, CA

Recently purchased a system through Protect America. The customer service I received from Gerard and Shawn was world class. Thanks guys!!!

8 years ago

Reply from Brinks Home Security

Hi Paul,

We appreciate the feedback. Our security specialists work hard and while we work to incorporate all feedback, we always enjoy hearing these success stories.

Thanks again for your business!

-Adam

Feb. 13th, 2018

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Ann Verdine Hinesville, GA

This company is the worst! I had Monitronics for two years, I moved and had the service switched back over to my landlord. Moni sent me a bill for $800! They are essentially double billing, billing both me and the landlord who is back in the house. We've called several times and the issue was supposed to be resolved. I'm still getting collection calls. I don't like to use the word HATE but I HATE this company! The only reason I rated them one star is because there is nothing lower

8 years ago

Reply from Brinks Home Security

Ann, I hate hear that you have endured this type of experience, especially while attempting to cancel your account. I would like to apologize, as this is the complete opposite of what we would want any of our customers to experience. I would like to investigate this matter to determine what took place; however, I have not been able to locate your account with us. Can you please send us your account information and we will be sure to contact you directly. -Theresa T.

Feb. 13th, 2018

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Balint Jamaica Plain, MA

Horrible company. AVOID I have tried to cancel my contract that they locked me in for three years. There is no way of canceling, not even by calling or emailing. When I told them that I wanted to cancel, they kept passing me from one department to another. Their answer was that I had to wait until my term is over, and they only accept a written cancelation 30 days before the contract is over. I have never heard such a thing, I am very angry and feel scammed by this stupid company.

8 years ago

Reply from Brinks Home Security

Hi Balint,

Thanks for taking the time to leave us feedback on your experience. As you mentioned in your review, we do have 3 year monitoring contract - which is industry standard- followed by month to month service which you can cancel any time. We recently added a new cancelling option where we will send you a link so you can conveniently cancel. If you need any other assistance please send us a direct message.
Thanks!

-Adam

Feb. 12th, 2018

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Sherman Watson Granite Bay, CA

I called Moni this morning to cancel service. I told them I was moving from CA to Vancouver, WA. They told me that I had 14 more months on my contract. They insisted that Iwas locked into my contract. I applied for a complaint with the California Attorney General’s Consumer Affairss office. I will continue to spread the word about this crooked company with the Consumer Protection Agency, Better Business Bureau, Yelp, and my local Sheriff’s Department to close these crooks down!

8 years ago

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Glenn King Charlotte, NC

I signed a 2yr contract 3 years ago with the company Moni acquired. We've had all sorts of problems with the equipment, so I chose to install my own equipment. I just tried to cancel this service and they told me I had signed a 5yr agreement and therefore could not cancel it. I was obligated to stay under contract or buy it out. What?? And, when the contract does terminate in 2 years, I have to send them a written letter a month prior. Zero, and I mean ZERO customer service!!!!

8 years ago

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Doug Westfield, IN

Price is competive. Components arrive quickly. They were excellent walking my through the installation and with adding a sensor later.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sharon Champagne

Used this company for 5 years.....paying $54 a month. When it was time to cancel it was a hassle. You have to fight the company to cancel, they set all kinds of conditions. One time I was so frustrated, I cried and asked them, "what do I do to get away from your company?" The company harasses you, they will call up to 4 times a day! Finally they cancelled my service but not before they said will you stay for $15.99 a month?????? NO!! They gave me so much grief, I won't stay if it was free. Worst customer service in the world.

8 years ago

Reply from Brinks Home Security

Sharon, When it comes to a customer looking to terminate their security, we always strive to ensure that we have done everything we can to satisfy our customers security needs. With that being said, we never want it to be an unpleasant experience, and I apologize if this was not the case for you. If you have an questions or concerns pertaining to your account, please contact us at 888-758-5900, and we will be sure to address them accordingly. -Ashley C.

Jan. 16th, 2018

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Chad Shelbyville, TN

Customer Service is always there to help you. They were fast to get my services installed and have amazing installers representing their name

8 years ago

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Brian Rowley Providence, RI

This company is garbage, I had them for several years and they missed an alarm in my house and told me it was my responsibility to contact them regularly to make sure they are communicating with my alarm panel. I asked them why they did not notify me when they lost contact with the panel and I was literally told to read my contract. I am just warning you read all the fine print and search for options there are many out there.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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christopher mousseau Ypsilanti, MI

It is unfortunate that my mother has fallen sick and along with that has made poor decisions ,we (children) moved her back to MI. from AZ. so we can take care of her.. but MONI dont care they still want my 79 yr. old mother to pay two more years of contract.. while we figure how to pay her medical bills. well at least there CEO/ corporate can still thrive. thank you ,,, I understand a contract is a contract but some sort leeway would have went a long way with me !!

8 years ago Edited September 14, 2021

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ROBIN & CAROL Lucerne Valley, CA

We recieved service from Protect America for NINE YEARS (3 yr contract) & when there equipment failed (after nine years of no contact, correspondence or equipment upgrade) they wanted us to sign another three year contract to upgrade the equipment at a higher monthly rate and pay for the time we had no service. NO THANK YOU - OH YEA I FORGOT THE MOTION SENSORS NEVER DID WORK. I remember the women on the phone (somewhere in Texas) when I tried to set up the equipment.

8 years ago

Reply from Brinks Home Security

Hi Robin & Carol,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Jeff Brown Idaho Falls, ID

Accomodating, help plan system for best result, spent plenty of time advising on how to set up the system, provides 24/7 monitoring, so far no issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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None Henrico, VA

Online reviews . My wife is grateful for the help with installing the system in my absence. However, when one of the sensorsame fell off the door,it triggered an alarm that summoned 3 police cars. No one was home at the time. She found dealing with the agents by phone quite frustrating and could only get satisfaction from a supervisor. We have cancelled our agreement and returned the system. My wife feels safer with a big loud dog in the house and a gun under her pillow.

8 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

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Dave T Troutville, VA

Just gathering specs & costs for comparison. Have not signed with any company yet. Most likely will not be Protect America though due high pressure sales effort - received multiple calls per day, for several days, including late evenings & Saturday/Sunday, when I told the initial caller we were not ready to commit & I would contact them when ready.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Thomas Terry Chesapeake, VA

I was with Moini for over 5 years. I got a divorce and had to sell my house. They repaid my loyalty by trying to keep me in a contract for an additional 13 months past my house sale date. Like several people below I also just filed a claim with the BBB. They must be real desperate for customers. When I moved out of my last house ADT canceled the remainder of my contract with no issues. This is the difference between a high grade business and a poor grade struggling business. Don't get tricked into doing business with this company.

8 years ago

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Paul

Salesperson states that you have to use "their" equipment and it is "free". Tells me my equipment is outdated. (it is a 2gig brand new whole house automation ) BS. Gives me monitoring rate and tells me that rate includes the cost of equipment after telling me equipment was "free". Called her out on it and she became defensive. Deceptive sales practices...no thank you!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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michelle montgomery Mesa, AZ

this company beware they are crooks they raise thier fees without notification customer satisfaction is not thier concern they are all about money and not about people wish i would researched better buyer beware zero star rating in opinion unforutnately i have to deal with them for 2 more years unless i buy out my contract my representative said I was locked in for 3 years on my cost dont get this company if on fixed income they raise rates without notification read fine print rip off BUYER BEWARE RUN WHILE YOU CAN

8 years ago

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Richard Keith Hill Frederick, MD

While on the telephone with the company because the system had reported a sensor problem, someone at the company called the police and reported that there was a burglary in progress. We had paid for the month of July the day before that and were told we could not get a refund, but a month after we had cancelled our service the made an ACH withdrawal from our bank account. I called them and they told me too bad.

8 years ago

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Keith Falls Roseburg, OR

I have been a customer for 8 years. Now that I go to cancel and they insist they charge me for another month. This is for my own protection they tell me. My contract with them was completed years ago. They say I can sigh up again at a reduced rate. Do I look like I just fell off the turnip truck. I will never deal with this company again!!! They charge an extra month just to cancel my account! Not a happy camper. Avoid this company. I will check out Simply Safe.

8 years ago

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Stephen Benavides Santa Ana, CA

I have spent 2 months trying to get full connectivity on my system. I have a detached garage and the sensors for the door, window and the motion detector continue to lose contact and report failures. They have been out to fix it twice with no resolution. I have to contact the techs to schedule service, MONI does not. They use 3rd party techs and I think this group is more interested in selling the contract revenue than customer satisfaction. At least as far as my installation is concerned.

8 years ago

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Christine Salt Lake City, UT

I have had the system in for 1 month now and it never worked. Customer service is excellent, friendly, patient but i have yet to have a Ready to alarm green bar on the main panel. I have been on with tech support 6 or more times (an hour or more each time) they try but we can't get it working. I will try one more tech call back but if not the whole system is getting returned. It was supposed to be easy but it has been a very frustrating experience and i have missed so much work !

8 years ago

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Joseph Mula Bakersfield, CA

Been with this company for 10 plus years. C/S has become obsolete for the last couple of years took 3 phone calls and over 30min to talk to someone over the phone last night their new voice jail is ridiculous. Paying $44 a month for aggravation. I use Simplisafe at my business for the last 18 months at half the price and couldn't be happier. Will install at the house next month. STAY AWAY FROM MONI.

8 years ago

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Juri Habu

We had a security service for two years, so far it was good. The house was sold this May and then the company simply denied a cancellation, even negotiation of cancellation. We have to pay for another 40 months to fulfill contract obligation. We are contacting a lawyer to handle the case. DO NOT sign a long term contract with this company. The agent was rude and even didn't escalate the case to the manager.

8 years ago

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Ri Bak Fairfield, CT

Hassle free installation, prompt and timely. The equipment works as advertised and I have had no issues with support and/or operation.

9 years ago

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Mylaunna Lee Diamond Bar, CA

Customer service is terrible. If you a long term customer and having issues with the equipment, they pass you from person to person to try and renew your contract rather than resolving your issue. Their technical support is only open from 7 am to midnight. And It takes at least a week for someone to come out and resolve your issue. Their equipment is subpar. and you have the change the batteries in their outdated equipment way to often. Image having to hear a beeping sound for an entire week. Stay Away from them.

9 years ago

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Faye Parker Nashville, TN

Excellent company to work with, from sales rep to installation tech, follow up, & support services. I am so glad I switched to this company.

9 years ago

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Patrina Rodriguez Glen Burnie, MD

Tried to cancel after 30 months of service due to transfer out of state was told could not because of locked in 36 month contract.. NO EXCEPTIONS. Tried to prepay remaining 6 months told could not had to have payment deducted every month and call back in 5 months to give 30 days notice to cancel. Horrible policy. Would not recommend. You never know what can happen in 36 months and I never heard of a company that would not take a prepaid payment!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Diane Jourdan

Had an excellent young man kindly walk me through the changes I needed to make. I wanted to learn so I would know what to do next time.

10 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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LaDonna Pauley Dallas, TX

I had this alarm system for years. I got sick and couldn't work. I called to cancel it and was told that my contract had 6 months left. I paid for 6 months and then called and was told I had 3 months more. They lie and can't be trusted if you try to cancel.

2 years ago

Reply from Brinks Home Security

LaDonna Pauley, thank you for your feedback. We are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Sep. 15th, 2023

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Ur Houston, TX

This has got to be the best home security service overall .everything they offer and everything they know makes this service top of the class.great customer service.

3 years ago Edited January 20, 2023

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 20th, 2023

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