Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Daniel T Pomona, CA

Because they've become extremely unreliable, customer service takes forever to answer the phone, and again, THEY TAKE FOREVER TO ANSWER THE PHONE!!!!!!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Tami Warren, OH

Great customer service; reliable monitoring; easy to use; dependable

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marv H Hightstown, NJ

Never a problem always have answers very nice customer service

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sheila Haynes Opelousas, LA

I'm very satisfied with their customer service and with the product itself. I didn't want to install, so they sent somebody over, and he did a good job.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Roger Norde Fayetteville, GA

They're very responsive, very informative and very courteous. Plus, they offer the best price.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ray Krajewski Stratford, CT

The representatives were very helpful, and were pretty straightforward. They were simple, but helpful. The system is a little outdated, but it does the job, so that's good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Kathy Baker Bremen, GA

I didn't have any problems with the installation, and the representatives have been real good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Battagliola Indio, CA

When the alarm goes off, they've been pretty good with calling me on time. The system is not bad!

9 years ago

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Verified Customer

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Sue Wheeler Hamlet, NC

It was very easy to set up, and anytime I have a problem with the system, they get it solved.

9 years ago

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Verified Customer

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Anonymous Folsom, CA

Customer support is good, and considering the system came with the house, we really didn't install anything. So far, the equipment has been okay.

9 years ago

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Verified Customer

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Thankappa Balaji Willowbrook, IL

It signed up with them a long time back and it was easy to install and think it's pretty good.

9 years ago

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Verified Customer

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Marjorie Hoosier Silsbee, TX

Everything's always been good, no problems from customer support. I did the installation

9 years ago

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Verified Customer

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Arthur Williams Seale, AL

They've been very nice and cooperative and helpful. System was easy to install

9 years ago

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Verified Customer

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Denise and Charles Clayton Greensboro, NC

Protect America has been very professional. We went with them because of the price

9 years ago

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Verified Customer

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Esther Cox St. Louis, MO

As soon as my contract, I'll be glad to get rid of them. I would recommend them to the worst person in the world, they have very poor customer service.

9 years ago

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Verified Customer

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Julie Anderson Stanchfield, MN

The salespeople there seemed aware, other one just say a stuff. Service is about a 6/10 and the product is about 7/10.

9 years ago

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Verified Customer

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John & Frederica Marshall Fort Lauderdale, FL

We had a few issues which were taken care right away. They are excellent.

9 years ago

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Verified Customer

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Edward & Mary Wilson Falling Waters, WV

We have a full home security system. Both the customer support and service are excellent.

9 years ago

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Verified Customer

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Carletha Wilson Stoneville, NC

I'm very satisfied with the product, service, and just overall.

9 years ago

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Verified Customer

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Wayne Rousse Cut Off, LA

Protect America is great. My experience has been very positive.

9 years ago

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George Page

Today they were very helpful and patience with me trying to navigate .my phone Got it on line and call rated forme outstanding

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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My Su

Dylan was very helpful and patient in guiding me through step by step instructions on how to connect the cameras to my new account.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, My. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Kathy Hagan

Was trying to cancel service because it was on my mother’s house and she’s now deceased but the rep wouldn’t listen and kept trying to sell me on transferring it to my house. When I finally relented and asked her to email me more information on the medical option and the offers she mentioned, she said she would but the only email I received was this review request. I want my services cancelled immediately and receive a confirmation.

1 year ago

Reply from Brinks Home Security

Hello Kathy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and we will reach out and contact info. Thank you. -Paul H.

Jul. 29th, 2025

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Alexander Lucard

Brinks has been terrible with actual technical support when things go wrong and have even damaged my house when trying to replace old equipment, but the customer service from the phone line today was terrific.

1 year ago

Reply from Brinks Home Security

Hello Alexander, thank you for your feedback regarding your recent experience. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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karen bostrom

Both representatives listened to my concerns and suggested best options to address and resolve them. I’m a longtime customer and happy to continue.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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barbara marsh-wetherell

Robert was well versed and very professional in the customer support offered. He answered all my questions, provided clear instructions and help.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Barbara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Treasa Jeffcoat

All I want to do is cancel my service and was told I could not without buying out my contract at 80%. That would be close to $1,000.00. This is ridiculous. I would never refer anyone to this company. When I purchased my home is 2011, my contract was with Alarm.com. Then Brinks bought them out and I have had nothing but trouble since then. I will not be extending my contract. It appears my contract was extended last year without my knowledge. I never received anything until today via email.

1 year ago

Reply from Brinks Home Security

Hello Treasa, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address our cancellation policy with you. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.

Jul. 30th, 2025

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Randy Carroll

Very expensive to upgrade old equipment, no good answers except long contract. One week told the system replaced and upgraded for free , next week, $300 for a new panel. Much cheaper to go with another company. I have used their service since 2018 but no customer loyalty.

1 year ago

Reply from Brinks Home Security

Hello Randy, thank you for your feedback regarding your experience. We know that our pricing may not be the lowest around, but the quality where we shine. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Fabrizio Di Noto

great job from the customer service. I'm very pleased to have no issues when trying to get in touch with one of the customer service agants at Brinks

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Fabrizio. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Rosemary Nice

Negative 5 if that was an option. I have not had one good experience with this company. Started with the lies your representative pitched to make a sale, then the install, the quality of the equipment, updating payment method, to simply getting a copy of a receipt. This is not at all a good company to have to monitor your security. This company has not done anything positive for me to feel I have someone who will be there if I ever needed their help.

1 year ago

Reply from Brinks Home Security

Hello Rosemary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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chuck crist

The technical support team at Brinks gave me the answers I needed & we're very helpful & friendly throughout the process.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chuck. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Reggie Soto

I had excellent service & attention by my representative SUZETTE! I explained my concern & she was able to resolve it in a timely manner.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Reggie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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VICKY J MILNER

Very helpful and patient with me. Took her time to make sure I understood what information she needed and what i needed done.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vicky. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Chad Yager

It's rare that I have a question or issue with our alarm panel. When I do it's usually user error!!!! Brinks always resolves/ answers quickly!!!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Chad. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Donna Collins

The representative was very polite and explained my options. She found a really good deal for me to upgrade my old system.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Donna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Linda Smith

only had alarm less than two months when two rooms were bypassed. had to call on two separate occasions to have my alarm restored

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Nannette Smith

I like the ease of using the Brinks Home Security. It is easy to set the alarm and turn it off. The door sensors work well.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nannette. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Cindy Fescoe

Our family has had nothing but problems with service and equipment since day one and when we would try to cancel, we were always threatened with the remaining balance of the contract we didn’t know we were under instead of trying to help and be sympathetic to the frustration we were feeling. It was like that every time we called. The only time I had a pleasant experience with any customer service representative was when I finally was able to cancel the service. That is so sad and I couldn’t be happier that we broke free from this Brinks nightmare.

1 year ago

Reply from Brinks Home Security

Hello Cindy, thank you for your feedback regarding your experience. We are ad to hear you have cancelled due to If you need any help with your account, please let us know. For additional assistance, please feel free to email us at socialmedia@brinkshome.com. Thank you. -Paul H.

Jul. 18th, 2025

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Cynthia G

The tech agent, Brian, was extremely helpful, answered all of my questions, and reassured me that my issue will be resolved promptly.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Diane Jasinski

Ray was the man that I spoke with and he was incredibly helpful and professional. He resolved my issues to my complete satisfaction.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Diane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Jeff Horwitz

I'm being robbed by Brink's! BEWARE: BRINK'S DECEPTIVE PRACTICES. I agreed to renew my contract with brink's for 24 months. I agreed responding to their email. I found out later, there was small print on the email stating I agree to 60 months renewal. This was not apparent to me in the email or I wouldn't sign as I plan on moving. I would never agree to 60 months. I don't feel protected by Brink's, I feel scammed by a deceitful company.

1 year ago

Reply from Brinks Home Security

Hello Jeff. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.

Feb. 11th, 2025

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S P

Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!

1 year ago

Reply from Brinks Home Security

Hello S P. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.

Jan. 31st, 2025

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Rebecca Babb Broomfield, CO

I had a security system with another company that was bought out by Brinks. I had been with them for about 15 years. I called to cancel but they told me I had 4 more years on my contract. I had gotten an emergency pendant that wouldn't cost anything to add I just needed to buy the pendant. I called to cancel my service because I couldn't afford it but they told me I have 4 more years left on my contract. They trapped me into a new contract that I didn't agree to. Beware of bad contacts. I will no longer work with any company that requires a contract! Bad business!!

2 years ago

Reply from Brinks Home Security

Rebecca Babb, we are sorry to hear you had problems. I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea

Oct. 2nd, 2023

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Mike Jose Chesapeake, VA

Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.

3 years ago

Reply from Brinks Home Security

We strive to always provide our customers with platinum grade equipment to protect you and your investments, we are sorry to hear you had problems. We have located your account, and we will be reaching out directly to help resolve this for you. We appreciate your time and patience and look forward to speaking with you soon. - Andrea

Jul. 31st, 2023

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Melissa Bailey McDonough, GA

Company does not stand behind their own company representatives’ errors. Requested in September of 22 for service to be cancelled. The rep on the phone stated she would take care of it and it would take 30 days to be cancelled. It was never done and Brinks continued charging for service at an address that I do not live at. And sending bills to said address and not to me. They refuse to negotiate after their failure to cancel the account or advise that I had to call another number to cancel. Do Not do business with Brinks!!

3 years ago

Reply from Brinks Home Security

Melissa Bailey, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. - Andrea

Mar. 13th, 2023

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John Gage Corpus Christi, TX

Update. They removed the charges from my credit report and had taken the time to review our calls. So, although the ordeal took 3 years to finally resolve, they did the right thing.

3 years ago Edited January 25, 2023

Reply from Brinks Home Security

Thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. I have been able to locate the account and will reach out to you with 48-72 hours. We look forward to following up with you.- Andrea

Jan. 20th, 2023

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T. Pisani North Bergen, NJ

Worst customer service I've ever experienced. Our account got put into a tenants name (rental property) by mistake and since then I've had no control over the account even though the tenant stopped paying for service and moved out years ago. This is an extremely shortened version of what happened but I spent days on the phone with Brinks trying to get this resolved and the end result is they can't help and I should find a new company to service the house. Unbelievably frustrating experience.

3 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Oct. 21st, 2022

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Patricia Pelchy Los Angeles, CA

HORRIBLE CUSTOMER SERVICE! I recently switched over to Brinks because AT&T digital life is discontinuing service. WHAT A MISTAKE! I have had several problems and fins it nearly impossible to get someone to assist me either on the phone or via text. They tout their "text support" feature, however when you do, you are informed that you will be placed in a que for upwards of 50 minutes or longer and then they do not respond for over 14 HOURS! Do not get screwed over like I did! Go with someone else to monitor your home system.

4 years ago

Reply from Brinks Home Security

Hi Patricia, we are sorry to hear about the negative experience regarding your system status. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jul. 18th, 2022

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Invictus Magic Hopatcong, NJ

The worst company I changed my modem cause it broke and now the camera doesn't connect and they are telling to me to pay for a warranty. there customer service kept me on the phone for 3 hours 2 separate times only to tell me I have to pay for it. working change modem now dont work and they dont want to hear it. no problem going with a different company. Also no manger to talk too as well.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent experience regarding your cameras. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 16th, 2022

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Eric Phillips Broomfield, CO

Installer left without telling us, didn't set up cameras properly, left all of the old equipment throughout the house and yard (front and back). small wires cut and left in grass with us having dogs ( extremely dangerous and no care for a living creatures life???) customer service was horrible on the phone And would continuously talk over us, tell us nothing in life is for free (if your installer did something or in this case didn’t do something - why would the customer be charged for another tech to come out and fix that mistake? We have had them for TWO days.

4 years ago

Reply from Brinks Home Security

Hi Eric. Thank you for your feedback. We are sorry to hear about your recent experience regarding installation. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 6th, 2022

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