Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Jeni Lane

They have delivered everything they said they would

5 years ago

Reply from Brinks Home Security

Jeni, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S .

Nov. 3rd, 2020

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Verified Customer

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Debbie Silva

Very difficult to confirm appointment with contractors and my cameras are horrible

5 years ago

Reply from Brinks Home Security

Debbie, Hello, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. I was able to locate your account and I will reach out as soon as possible to resolve this matter. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Janice Young

Not even sure if the system worked for the first couple of years.

5 years ago

Reply from Brinks Home Security

Janice, thank you for leaving us this review. At Brinks Home Security we care about your protection and we want to make sure that your system is working properly. Feel Free to call our technical support department at any time. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Linda

Answers questions right away when I call

5 years ago

Reply from Brinks Home Security

Linda, thank you for taking the time to share this with us. We are glad to hear that we have answered the questions you had. If there is anything else we can do, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Donald Reed

Have never had any problems with this security company.

5 years ago

Reply from Brinks Home Security

Donald, thank you for taking the time to provide feedback. We are glad to hear that everything has been going as expected with your service. If you do need assistance with your system or service please do not hesitate to reach out, we are here to help! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Clyde Simpson

We recently were switched from Protect America, and have called numerous times to receive new signs . We have yet to receive them.

5 years ago

Reply from Brinks Home Security

Clyde, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our priority and I will reach out to you to resolve this matter. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Stevemcdowellwilliams

Well my Alarm went off the police is right here

5 years ago

Reply from Brinks Home Security

Steve, thank you for sharing your experience. We are glad to hear that you are satisfied with our quick response time, one of the fastest in the industry. Please let us know if there is anything else we can do for you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Bill Simmons

Always there when I've needed them . Very helpful .

5 years ago

Reply from Brinks Home Security

Bill, thank you for your feedback and letting us know how we are doing. If there is anything else we can do for you, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Myra

Because they were very professional and helpful to me

5 years ago

Reply from Brinks Home Security

Myra, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Cindy Anderson

They are a Reliable and courteous company

5 years ago

Reply from Brinks Home Security

Cindy, we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela s.

Oct. 26th, 2020

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Verified Customer

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Stephanie Blumer

Great customer service and always there to help.

5 years ago

Reply from Brinks Home Security

Stephanie, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to providing you with the best for many years to come. – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Claudia Stallworth

excellent service, and professional knowledgeable staff

5 years ago

Reply from Brinks Home Security

Claudia, thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Haibon Kissimmee, FL

Customer service is fine and the equipment is easy to use.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Reeves Clermont, FL

I found out about them searching Google. Customer support were very helpful.

5 years ago

Reply from Brinks Home Security

Hi Reeves! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Feb. 24th, 2022

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Verified Customer

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Jackson Newport News, VA

Their plans are a good price and I like the feeling of security.

5 years ago

Reply from Brinks Home Security

Hi Jackson, Thank you for the review! Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Nolan Knoxville, TN

False advertising. The website said that it would be a monthly fee of $19.99 a month and I'm being charged $40 a month.

5 years ago

Reply from Brinks Home Security

Hi Nolan, We would like to assist you with any questions you may have regarding billing. Please reply via “Private Response” with the name and address associated with your account. A member of the Accounts team will reach out to you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Willie Easton Atlanta, GA

I like their wireless technology of their products.

5 years ago

Reply from Brinks Home Security

Hi Willie, Thank you for the positive review. Please reach back out if you need any further assistance.

May. 6th, 2020

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Verified Customer

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Anonymous

Just like every other company the sales rep tells you one thing but you end up with another

5 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Here at Protect America, we’re always looking for new ways to improve. Please let us know if we can provide you with further assistance.

Apr. 24th, 2020

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Verified Customer

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Kanya johnson

I have been having problems with my door bell since I got it and nobody seem to know the problem

5 years ago

Reply from Brinks Home Security

Hi Kanya, Thank you for the review. We’re more than happy to answer any questions you have about your doorbell camera. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Jim

Customer service was questionable. A few of the people I felt with were clueless

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for reaching out. We appreciate your feedback and apologize for your experience. We’re happy to answer any questions you have regarding your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Moyer

Protect America is very nice. And the system is secure.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Tey Edinburg, TX

The system doesn't work. They don't tell you the full details of what they're offering and then they put you on a contract that you can't get out of.

5 years ago

Reply from Brinks Home Security

Hi Tey, Thank you for taking the time to leave a review. To improve your experience as a customer and answer any questions you may have regarding your system, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Carter Colorado Springs, CO

They always answer the phone and are friendly.

5 years ago

Reply from Brinks Home Security

Hi Carter, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Amy Spencer

The process was so easy! Also, great customer service.

5 years ago

Reply from Brinks Home Security

Hi Amy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Wilson

Good service , affordable service, good customer service and easy installation

5 years ago

Reply from Brinks Home Security

Hi Wilson, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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Verified Customer

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Matt

Customer Service and ease of use of product

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Maryann Hardwick

Very prompt service. They believe in our safety being first

5 years ago

Reply from Brinks Home Security

Hi Maryann, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Jamie Campbell

Great product and customer service, easy to install myself

5 years ago

Reply from Brinks Home Security

Hi Jamie, Thank you for the review! Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Carol Ellertson

Service, ease of use, reliability, availability-----

5 years ago

Reply from Brinks Home Security

Hi Carol, Thank you for the review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Richard Meiners

Great product and service easy installation

5 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! We're happy to hear about your positive experience with installation. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Randall McKeel

Excellent product, service and value!!!!

5 years ago

Reply from Brinks Home Security

Hi Randall, We’re happy to hear about your positive experience! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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robin

dependable customer service -and so far, really good product.

5 years ago

Reply from Brinks Home Security

Hi Robin, Thank you for the review! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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Aimee

Amazing camers, simple to use, sense of peace and security

5 years ago

Reply from Brinks Home Security

Hi Aimee, We’re happy to hear your security system is bringing you peace and security. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Linda Gray

Protect America was quick, simple and cost effective!

5 years ago

Reply from Brinks Home Security

Hi Linda, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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harold

way to long a wait time when trying to contact and ask a question about thier system.

5 years ago

Reply from Brinks Home Security

Hi Harold, We appreciate your feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Bill F Wasson

System seems to work fine, easy to use and to install.

5 years ago

Reply from Brinks Home Security

Hi Bill, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Betty

It is a quick DIY installation and works for what i need at the moment.

5 years ago

Reply from Brinks Home Security

Hi Betty, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Nick bianchi

Very informative don't leave you hanging

5 years ago

Reply from Brinks Home Security

Hi Nick, Thanks for the review! We're happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Gail Cross Mesquite, TX

Very well. The tech was awesome and so was the tech today.

5 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Gail, Thank you for the positive review! Please let us know if we can help answer any other questions you might have about your system.

Feb. 25th, 2020

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Verified Customer

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Alan Samuel

Knowledgeable! Efficient! Wonderful customer service!

5 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Era Cooper

I love the ease of securing the system and the price.

5 years ago

Reply from Brinks Home Security

Hi Era, We’re happy to hear that you’re able to use your security system with ease. Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Jane Jaynes

equipment works great & service is great

5 years ago

Reply from Brinks Home Security

Hi Jane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Tamara

Very professional I am very happy with this company

5 years ago

Reply from Brinks Home Security

Hi Tamara, Thank you for choosing to be a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Roy Gaines

Quick to respond, customer service very friendly.

5 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Sharon Saint Pauls, NC

I like the price. It is easy to operate. I feel safe.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Anonymous Lovington, NM

Customer service is great but I have problems with cameras recording so I'm thinking about going with Vivint.

5 years ago

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Verified Customer

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Torsten

Easy to talk to, professional, quick and dependable

5 years ago

Reply from Brinks Home Security

Hi Torsten, Thank you for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Stanley Eddington

Great customer service, price and quality. Easy setup.

5 years ago

Reply from Brinks Home Security

Hi Stanley, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Teresa Marshall

I have experienced several issues and only had this service for a little over a month.

5 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the feedback. To help with your equipment, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Roman Hackworth

Great service and support. Very professional.

5 years ago

Reply from Brinks Home Security

Hi Roman, Thanks for the positive feedback. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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