Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Stephanie Blumer

Great customer service and always there to help.

5 years ago

Reply from Brinks Home Security

Stephanie, we are glad to hear that we were able to help you. Here at Brinks home Security we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to providing you with the best for many years to come. – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Claudia Stallworth

excellent service, and professional knowledgeable staff

5 years ago

Reply from Brinks Home Security

Claudia, thank you for your kind words. At Brinks Home Security we strive to provide the ultimate customer experience. It fills our heart with joy knowing we have protected yet another family. Thank you for taking the time to leave us this review. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Haibon Kissimmee, FL

Customer service is fine and the equipment is easy to use.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Reeves Clermont, FL

I found out about them searching Google. Customer support were very helpful.

6 years ago

Reply from Brinks Home Security

Hi Reeves! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Feb. 24th, 2022

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Verified Customer

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Jackson Newport News, VA

Their plans are a good price and I like the feeling of security.

6 years ago

Reply from Brinks Home Security

Hi Jackson, Thank you for the review! Please let us know if we can provide you with any further assistance.

May. 6th, 2020

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Verified Customer

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Nolan Knoxville, TN

False advertising. The website said that it would be a monthly fee of $19.99 a month and I'm being charged $40 a month.

6 years ago

Reply from Brinks Home Security

Hi Nolan, We would like to assist you with any questions you may have regarding billing. Please reply via “Private Response” with the name and address associated with your account. A member of the Accounts team will reach out to you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Willie Easton Atlanta, GA

I like their wireless technology of their products.

6 years ago

Reply from Brinks Home Security

Hi Willie, Thank you for the positive review. Please reach back out if you need any further assistance.

May. 6th, 2020

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Verified Customer

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Anonymous

Just like every other company the sales rep tells you one thing but you end up with another

6 years ago

Reply from Brinks Home Security

Hi there, We appreciate your feedback. Here at Protect America, we’re always looking for new ways to improve. Please let us know if we can provide you with further assistance.

Apr. 24th, 2020

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Verified Customer

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Kanya johnson

I have been having problems with my door bell since I got it and nobody seem to know the problem

6 years ago

Reply from Brinks Home Security

Hi Kanya, Thank you for the review. We’re more than happy to answer any questions you have about your doorbell camera. Please reply via “Private Message” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Jim

Customer service was questionable. A few of the people I felt with were clueless

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for reaching out. We appreciate your feedback and apologize for your experience. We’re happy to answer any questions you have regarding your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Moyer

Protect America is very nice. And the system is secure.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Tey Edinburg, TX

The system doesn't work. They don't tell you the full details of what they're offering and then they put you on a contract that you can't get out of.

6 years ago

Reply from Brinks Home Security

Hi Tey, Thank you for taking the time to leave a review. To improve your experience as a customer and answer any questions you may have regarding your system, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Carter Colorado Springs, CO

They always answer the phone and are friendly.

6 years ago

Reply from Brinks Home Security

Hi Carter, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Amy Spencer

The process was so easy! Also, great customer service.

6 years ago

Reply from Brinks Home Security

Hi Amy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Wilson

Good service , affordable service, good customer service and easy installation

6 years ago

Reply from Brinks Home Security

Hi Wilson, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 8th, 2020

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Verified Customer

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Matt

Customer Service and ease of use of product

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Maryann Hardwick

Very prompt service. They believe in our safety being first

6 years ago

Reply from Brinks Home Security

Hi Maryann, Thank you for the positive review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Jamie Campbell

Great product and customer service, easy to install myself

6 years ago

Reply from Brinks Home Security

Hi Jamie, Thank you for the review! Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Carol Ellertson

Service, ease of use, reliability, availability-----

6 years ago

Reply from Brinks Home Security

Hi Carol, Thank you for the review. Please let us know if we can provide you with further assistance.

Apr. 8th, 2020

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Verified Customer

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Richard Meiners

Great product and service easy installation

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the review! We're happy to hear about your positive experience with installation. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Randall McKeel

Excellent product, service and value!!!!

6 years ago

Reply from Brinks Home Security

Hi Randall, We’re happy to hear about your positive experience! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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robin

dependable customer service -and so far, really good product.

6 years ago

Reply from Brinks Home Security

Hi Robin, Thank you for the review! Please let us know if we can help answer any questions you may have about your system.

Apr. 2nd, 2020

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Verified Customer

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Aimee

Amazing camers, simple to use, sense of peace and security

6 years ago

Reply from Brinks Home Security

Hi Aimee, We’re happy to hear your security system is bringing you peace and security. Please let us know if we can provide you with further assistance.

Apr. 2nd, 2020

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Verified Customer

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Linda Gray

Protect America was quick, simple and cost effective!

6 years ago

Reply from Brinks Home Security

Hi Linda, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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harold

way to long a wait time when trying to contact and ask a question about thier system.

6 years ago

Reply from Brinks Home Security

Hi Harold, We appreciate your feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. To better improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 9th, 2020

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Verified Customer

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Bill F Wasson

System seems to work fine, easy to use and to install.

6 years ago

Reply from Brinks Home Security

Hi Bill, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Betty

It is a quick DIY installation and works for what i need at the moment.

6 years ago

Reply from Brinks Home Security

Hi Betty, We appreciate your feedback! Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Nick bianchi

Very informative don't leave you hanging

6 years ago

Reply from Brinks Home Security

Hi Nick, Thanks for the review! We're happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 26th, 2020

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Verified Customer

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Gail Cross Mesquite, TX

Very well. The tech was awesome and so was the tech today.

6 years ago Edited September 14, 2021

Reply from Brinks Home Security

Hi Gail, Thank you for the positive review! Please let us know if we can help answer any other questions you might have about your system.

Feb. 25th, 2020

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Verified Customer

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Alan Samuel

Knowledgeable! Efficient! Wonderful customer service!

6 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Era Cooper

I love the ease of securing the system and the price.

6 years ago

Reply from Brinks Home Security

Hi Era, We’re happy to hear that you’re able to use your security system with ease. Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Jane Jaynes

equipment works great & service is great

6 years ago

Reply from Brinks Home Security

Hi Jane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 14th, 2020

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Verified Customer

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Tamara

Very professional I am very happy with this company

6 years ago

Reply from Brinks Home Security

Hi Tamara, Thank you for choosing to be a part of Protect America’s family. Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Roy Gaines

Quick to respond, customer service very friendly.

6 years ago

Reply from Brinks Home Security

Hi Roy, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Verified Customer

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Sharon Saint Pauls, NC

I like the price. It is easy to operate. I feel safe.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Anonymous Lovington, NM

Customer service is great but I have problems with cameras recording so I'm thinking about going with Vivint.

6 years ago

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Verified Customer

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Torsten

Easy to talk to, professional, quick and dependable

6 years ago

Reply from Brinks Home Security

Hi Torsten, Thank you for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Stanley Eddington

Great customer service, price and quality. Easy setup.

6 years ago

Reply from Brinks Home Security

Hi Stanley, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Teresa Marshall

I have experienced several issues and only had this service for a little over a month.

6 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the feedback. To help with your equipment, please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Roman Hackworth

Great service and support. Very professional.

6 years ago

Reply from Brinks Home Security

Hi Roman, Thanks for the positive feedback. Please let us know if we can provide you with any further assistance.

Jan. 24th, 2020

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Verified Customer

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Shayla Wells

Because my doorbell and thermostat is still not working. Going to have to pay someone to complete

6 years ago

Reply from Brinks Home Security

Hi Shayla, We would be more than happy to help with your equipment. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Shaun

So far, customer service has been top notch.

6 years ago

Reply from Brinks Home Security

Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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FEM

Price competitive. Lower monitoring fees. Easy!

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Jack

Great support staff. Got good help with all questions.

6 years ago

Reply from Brinks Home Security

Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Teresa Suttles Taylors, SC

Good value for the money. easy installation. good customer service

6 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the review. We’re happy to hear about your easy installation and positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 30th, 2019

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Verified Customer

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anonymous Monument, CO

They listen and they got things done like they said they would.

6 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Bruce Sandy, UT

Seems to be pretty good, high quality equipment.

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review! Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Harvey Harrison, MI

They walked me through installing the system and were pretty patient.

6 years ago

Reply from Brinks Home Security

Hi Harvey, Thank you for the review! Please let us know if you have any questions about your system.

Dec. 4th, 2019

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Verified Customer

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Beverly Riegelsville, PA

excellent customer service. system functions well.

6 years ago

Reply from Brinks Home Security

Hi Beverly, Thank you for the positive feedback! We’re happy to hear you’re enjoying your system. Please let us know if we can provide you with further assistance.

Dec. 2nd, 2019

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Verified Customer

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Daniel Hungerford

The customer service has been great! super happy so far.

6 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need further assistance.

Nov. 19th, 2019

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