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Brinks Home Security Reviews

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9.3

Overall Score

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Jerry hutchinson

Good service very helpful. These folks know. Their stuff

6 years ago

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Reply from Brinks Home Security

Hey Jerry - thank you for your feedback!

May. 23rd, 2019

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Jean

Had an alarm incident; called to check if I was okay.

6 years ago

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Reply from Brinks Home Security

Hey Jean - thank you for your feedback!

May. 23rd, 2019

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arnold Los Angeles, CA

Excellent technology, service, and wireless.

6 years ago

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Reply from Brinks Home Security

Thank you, Arnold!

May. 14th, 2019

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Karen Pittman

Good product, excellent customer service.

6 years ago

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Reply from Brinks Home Security

Thank you, Karen!

May. 14th, 2019

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PA Customer

Responsive customer service with online chat or 800#.

6 years ago

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Reply from Brinks Home Security

Thank you!

May. 14th, 2019

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Stephen

The app is terrible. It doesn't matter what kind of signal you have, it is hard to connect, you frequently Get disconnected.

6 years ago

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Reply from Brinks Home Security

Hey Stephen - we're sorry to hear that your experience hasn't been great so far. If you could, please reply with the full name and address associated with your account. We would like to have a member of our care team reach out to you and do a quick troubleshooting system check. Thank you and we look forward to speaking with you.

May. 14th, 2019

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Tomika

So far every encounter I have had with them has been great

6 years ago

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Reply from Brinks Home Security

Thank you, Tomika!

May. 14th, 2019

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Patricia

Recently had Alarm triggered and they were great!!!

6 years ago

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Reply from Brinks Home Security

Thank you, Patricia!

May. 9th, 2019

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Charles Brittain

Very happy with the system,very easy to learn and use

6 years ago

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Reply from Brinks Home Security

Thanks, Charles!

May. 9th, 2019

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Chuck

Value for service provided and the quality of the product.

6 years ago

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Reply from Brinks Home Security

You rock, Chuck!

May. 9th, 2019

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Rhonda Nordman

It's simple, It's reliable, It's peace of mind, It WORKS

6 years ago

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Reply from Brinks Home Security

Thanks, Rhonda!

May. 9th, 2019

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Angelo Merino

Industry standards, it is competitive but lags behind in technology advancement.

6 years ago

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Reply from Brinks Home Security

Hey Angelo - We're sorry to hear that you feel as if our technology is subpar. If you have a chance could you please elaborate on the can we improve? Also, we'd like to know a bit more - please reply via 'private response' with the full name and address associated with your account and a member of our team will be in contact with you to discuss future improvements. Thank you again for your feedback and we look forward to speaking with you!

May. 9th, 2019

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Samantha Guerrero

They have really good customer service .

6 years ago

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Reply from Brinks Home Security

Thanks, Samantha!

May. 9th, 2019

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Stanley Galiczynski

It is easy to use and it protects every entry.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Sandra Gass

Great people. always willing to help and answer questions

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Jennie Staub

Excellent Security System and Great Customer Service

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Gloria LEWIS

excellent GREAT TO WORK WITH GREAT SERVICE

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Casey Scanlon

Very friendly service and very easy to install.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Beverly Bier

Easy to set up and really quick response when needed.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Anonymous Beaumont, CA

I don't like that you have to install it yourself and other companies have cheaper prices.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback. We're sorry that you're not a fan of a DIY security system. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Daniel Saint Ignatius, MT

Customer service is very responsive and easy to work with.

6 years ago

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Reply from Brinks Home Security

Hey Daniel - Thank you for your feedback.

Apr. 23rd, 2019

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Warren Lehi, UT

The product is pretty clunky. The price is affordable.

6 years ago

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Reply from Brinks Home Security

Hey Warren - Thank you for your feedback!

Apr. 23rd, 2019

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Linda Spann

Quality is excellent, customer service is also.

6 years ago

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Reply from Brinks Home Security

Thank you, Linda!

Apr. 7th, 2019

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MELVA JONES

It was easy to get everything installed and initiated.

6 years ago

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Reply from Brinks Home Security

Thank you, Melva!

Apr. 7th, 2019

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Debbie VB

My system is working well, no problems, easy to install.

6 years ago

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Reply from Brinks Home Security

Thank you, Debbie!

Apr. 7th, 2019

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Thom

They were super helpful for the installation .

6 years ago

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Reply from Brinks Home Security

Hey Thom - Glad to hear that you found our customer support team super helpful!

Mar. 26th, 2019

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victor

very easy to install an program an arm an unarm.

6 years ago

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Reply from Brinks Home Security

Hey Victor - Thank you for sharing your experience. Always nice to hear another install success story!

Mar. 14th, 2019

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Stevie Wallace

Easy set up, great customer service and easy payment plans

6 years ago

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Reply from Brinks Home Security

Thank you!

Mar. 24th, 2019

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gary van hart

Helpful installation and reasonable price

6 years ago

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Reply from Brinks Home Security

Thank you for the positive review! Please do not hesitate to reach out with any future questions.

Mar. 24th, 2019

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Anonymous Hot Springs, SD

The customer service called me and helped me hook it up.

6 years ago

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Reply from Brinks Home Security

Thank you for the thumbs-up! Please do not hesitate to reach out with any further questions down the road.

Mar. 4th, 2019

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James Lima, OH

Protect America is an affordable security solution that is easy to use.

6 years ago

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Reply from Brinks Home Security

Thank you for sharing your thoughts.

Mar. 24th, 2019

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Prasanta Phoenix, AZ

The customer service is good in all aspects.

6 years ago

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Reply from Brinks Home Security

Thank you, Prasanta!

Apr. 7th, 2019

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Kenric Chicago, IL

I like the mobile capability. The support team answers all your questions.

6 years ago

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Reply from Brinks Home Security

Thank you, Kenric!

Apr. 7th, 2019

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Alfred Bellmore, NY

You are a good, reliable company. The home security system is easy to set ip.

6 years ago

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Beth McLean

Would like to have more protection than just basic for the price.

6 years ago

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Reply from Brinks Home Security

Hey Beth - Appreciate the insight. If you could, please reply via 'private response' with the full name and address associated with your account and we will have a member of our customer care team contact you.

Apr. 8th, 2019

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John Bentonville, VA

Prompt courteous service. Easy installation.

6 years ago

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Reply from Brinks Home Security

Glad to be of service, John!

Apr. 8th, 2019

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Jack Paris, AR

Different ways that you know what status the alarm is in.

6 years ago

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Reply from Brinks Home Security

Thank you, Jack

Apr. 8th, 2019

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jim halter Delaware, OH

It was easy to install and the people were very y

6 years ago

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Reply from Brinks Home Security

Thank you, Jim

Apr. 8th, 2019

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Natalie

Excellent customer service, easy install

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Stashia Hollywood, FL

I would suggest that they have a technician to come out and put this stuff up instead of the homeowner.

6 years ago

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Reply from Brinks Home Security

Hey Stashia, we appreciate you taking the time to leave us feedback on your experience. At Protect America we are always looking to improve our service through valuable customer insight. If you’d like, could you please DM us some additional details so that we can assist you with this? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Rosie Edmond, OK

I am having problems with it right now. They should have nicer people who provide technical assistance.

6 years ago

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Reply from Brinks Home Security

Hey Rosie, we’re sorry to hear that you had a negative experience with our support. At Protect America we certainly want to make our customer service and technical support experiences as pleasant and rewarding as possible. If you’d like, could you please DM us with some additional details so that we can get you some assistance with these issues? Thanks and please let us know if you have any questions.

Feb. 7th, 2019

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Anonymous Phoenix, AZ

Was easy to setup n customer service was very helpfull

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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alshariss mcduffie Knoxville, TN

They have a great product and great service.

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Vince M. (San Diego)

This product and service is high quality!!

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Rich

The only issue I've experienced is the delay when communicating via email.

6 years ago

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Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Stacy

Great customer service. Very prompt. Very personable

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Very Satisfied Customer

Excellent system, service, response time and equipment.

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Enzo

excellent service, polite ands helpful operators

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Sam

Easy, cheap, great service and gave me peace of mind!

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Cindy Steele

an 8, my detector on my back door has come off a few times

6 years ago

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Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019