Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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Gerald Harris II DO Scottsdale, AZ

They've always been very helpful. Never had a problem.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Pat Kenly, NC

Cost and supplies could be better compared to other providers in my area.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antonissimo Los Angeles, CA

Protect America only fulfills what is barebone necessary to service its customer.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carlo W Morgan Tampa, FL

So far, PA has been very responsive and professional!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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D.H Chicago, IL

Never had a major issue, customer service always available!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Greg-San Jose California Los Gatos, CA

Service,value, ease of use, overall satisfaction

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Etoin Tacoma, WA

Great tech help when I expand my system.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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EbonyRN Aberdeen, NC

It provides the service I need at a good price.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jerry Waverly Hall, GA

Service, dependable products and app works great

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Sari Palacios, TX

They have always provided great customer service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Roger San Antonio, TX

Excellent and Fast Service with great security

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Prewett Denver, CO

They are responsive and wait times on hold are not unreasonable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Donna Atchison, KS

Great service, knowledgeable technicians

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tjc Powder Springs, GA

They been taking my money for months knowing that there's something wrong with the phone signal from my alarm to the service center.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Pharmacy Banks Banks, OR

It was very easy to install, and the system works pretty well. Plus, the prices are great!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Thomas Hourf Columbia, MO

They've always been very helpful! It's been a very good service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Laura Crawford Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Moses McLean Tuscumbia, AL

Their customer support has been very excellent. They've offered a positive experience.

7 years ago

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Samuel Weaver Mountain Home, AR

I think the equipment is questionable. They call me for a bill they think I'm gonna cheat them off for some money.

7 years ago

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Carl Ciervo Hampstead, NC

We did self-installation and went with Protect America for the cost. The customer support is good

7 years ago

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Verified Customer

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M Kingsport, TN

they do what they said they'd do and they're just very good.

7 years ago

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Verified Customer

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GD Sawmill, AZ

We had break ins in our house. I think they are mostly good.

7 years ago

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Tami D South Jordan, UT

This is the worst company ever!! I've been with them for 6 months and they still can't get my system working yet they expect me to pay my bill. Canceled and went to SimpliSafe. Read the reviews and BBB. THIS COMPANY IS THE WORST!!!!

2 years ago

Reply from Brinks Home Security

Hi Tami, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Nov. 10th, 2022

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E Pierce Dallas, TX

Customer service is not helpful. There is no visible contracts no matter how many times you ask to see or receive a copy of the contract. Cancellation is impossible. Nothing ever improves no matter what customer service tells you.

2 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding cancellation of service and contract requests. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

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Bill Frankenmuth, MI

I unplugged the power supply to move my desk. Did Brinks call me and let me know there was something wrong, NO! No power to the Master Unit and they did not care! When I called to find out why NO ONE notify me, I was told I should have called them first to let them know I was unplugging the power supply! I CANCELLED MY SERVICE!

2 years ago

Reply from Brinks Home Security

Hi Bill, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email as we would hate to lose you as a customer. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Abdi nasir Seattle, WA

This company is a scam. I called as a new customer they were supposed to send tech, and never did. I called them and canceled they said you don't owe us anything since you canceled for your 30 days window. It has been 4 months and still sending a bill which I never had service for. Stay away brinks home security.

2 years ago

Reply from Brinks Home Security

Hi Abdi, thank you for your feedback. We are sorry to hear about the concerns you are having regarding the service. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Mar. 22nd, 2022

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Jon Sipes

I moved while having service with Brinks. The sub-contractor and brinks never transferred service to my new home. I paid for service for a whole year that I wasn't receiving. I stopped paying and Brinks reported my non payment to the credit agencies.

2 years ago

Reply from Brinks Home Security

Hi Jon, thank you for your feedback. We are sorry to hear that your recent experience with us was frustrating. We strive to always provide an excellent customer experience, and appreciate you reaching out to let us know about your recent concerns. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. We look forward to speaking with you soon. - Jaime

Mar. 3rd, 2022

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Sira Arabian Whittier, CA

They reported a late payment on my credit report and completely messed it up. I do not even have an account with them. I called their customer service team and they are no help. If you care to call me to help me resolve this issue before I go to BBB and report it to your state Attorney General for fraud feel free to contact me via my email.

2 years ago Edited December 22, 2021

Reply from Brinks Home Security

Sira, we are sorry to hear that your recent experience with us was frustrating. We take all complaints seriously, and I am sorry to hear you had trouble. I would love to look into this for you, and work with you to reach a resolution. Please send us an email at socialmedia@brinkshome.com with your information and any additional details you would like to provide. We look forward to following up with you.- Juana H.

Dec. 22nd, 2021

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Cory Weigle Laurel, MD

I used to be with Protect America and Brinks bought them and it has been nothing but nightmares since. Trying to cancel the service is like jumping through hoops that teleport. Good luck talking with a human representative within 90min on hold!

2 years ago

Reply from Brinks Home Security

Cory, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 8th, 2021

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Shane Hallgrimson San Bernardino, CA

I moved to a new home and needed to cancel my account . I talk to someone and they said it was canceled but they kept billing me . Now they won't answer the phone I've waited over a hour and half . They say they will report me to the credit department if I don't pay im being held hostage. PLEASE listen dont use them.

3 years ago

Reply from Brinks Home Security

Shane, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon.- Juana H.

Oct. 25th, 2021

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Ana La Paz Salem, OR

The system has NEVER worked properly. It went off TWICE for NO REASON and didn't even go off when it should have! Oh, and when it went off, they sent out one lumpy guard half an hour later that would've done NOTHING. Thanks for being completely USELESS, Brinks!

3 years ago

Reply from Brinks Home Security

Ana, thank you for letting us know about the issues you are having with us. I would like to look into this for you, but am unable to locate your account. Please send us an email at socialmedia@brinkshome.com with your account information and we will be happy to help you find a resolution. -Edwin Q.

Jul. 16th, 2021

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jerry D thomas Jefferson City, MO

The most rediculas verifacation system that has to be used everytime you wast to do anything with the system. Now they want ton charge for cloud services. If I had not already paid for the system I would not even consider it. Go to walmart and get your security system. To bad I can't give a rating lower than a one star.

3 years ago

Reply from Brinks Home Security

Jerry, we are sorry to hear about all the inconveniences that you are having. Please know that at Brinks Home, we never mean to make any request a difficult one. I would love to look into this matter further and follow up with you. If you can please send us an email at socialmedia@brinkshome.com with your account information, we will be happy to follow up.- Daniela S.

May. 21st, 2021

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P & B Johnson Eugene, OR

The first year things were ok. Every since its a very glitchy system - always having issues. It takes forever to get anyone on the phone to assist you or to have someone come out to your home to fix the problem. Complete waste of time and money.

3 years ago

Reply from Brinks Home Security

Hello, we are sorry to hear about the issues that you are having. At Brinks Home we never mean to make any request a difficult one. With that being said, we would like to look into this matter further. I was not able to locate your account with us. If you can please send us an email at socialmedia@brinkshome.com we would gladly appreciate it. - Daniela S.

Mar. 24th, 2021

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Terekah Najuwan ,

I was with Protect America, It was a month to month base payment but when they sold it to Brinks Home Security, they locked me in to a contract that I didn't even sign and charging me for as long as they want. I never agreed to a year contract and now I can't get out of it.

3 years ago

Reply from Brinks Home Security

Terekah, we are sorry to hear about this inconvenience. At Brinks Home Security, we never mean to make any request a difficult one. Please know that we act with the upmost integrity. With that being said, we would like to look into this matter further. I was able to locate your account with us and I would be happy to reach out. -Daniela S.

Jan. 15th, 2021

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Chris Edwards Zionsville, IN

Cost is double listed value, at nearly $60 per month. Regular mistakes in billing result in additional fees you will be forced to call to correct, nearly monthly, even with automated billing. Technicians and customer service reps are competent but hamstrung.

3 years ago

Reply from Brinks Home Security

Chris, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our top priority and we thank you for bringing this to our attention. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out. -Edwin Q.

Dec. 9th, 2020

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Tim Mora ,

Terrible customer service. Original Protect America customer and they bought them out. Went from A+ service to F- . They clearly did not prepare for the transition nor did they train their staff. I would not have chosen Brinks for my needs

3 years ago

Reply from Brinks Home Security

Tim, sorry to hear about your recent experience with us. I want to take this opportunity to reassure you that at Brinks Home Security we aim to provide the best customer service and regret any inconvenience we may have caused you. I will be more than happy to take a further look into this matter and will reach out to you. -Edwin Q.

Nov. 24th, 2020

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Kenneth White Mastic, NY

Called requesting an updated IQpanel2 to replace Simon XT panel . Not only did they send it to my Son same last name totally different address they sent a IQ Remote panel I ask for an Email to be sent never got one I just tried calling got hung up on worst customer service !!!

4 years ago

Reply from Brinks Home Security

Kenneth, thank you for reaching out. At Brinks Home Security we want to make sure you are satisfied with your service and we apologize for any inconvenience. I was able to locate your account and I will contact you to make sure everything is resolved. -Edwin Q.

Nov. 3rd, 2020

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Caitlin Loy Clovis, CA

ZERO STARS!! Crooked company that only cares about money not your protection! They don't accept responsibility for their actions at all! A system wasn't even hooked up and they did not bother reaching out, or fixing the issue that was not known to the customer; they just kept taking money! Awful company with no morals!

4 years ago

Reply from Brinks Home Security

Caitlin, sorry to hear about your experience with us. I was able to locate your account and will answer any further questions you have regarding this matter. -Edwin Q.

Oct. 23rd, 2020

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Aaron Rickert Dallas, TX

Horrible customer service. I’m a Soldier moving to another location under federal orders and they are giving me problems cancelling my contract. If they won’t take care of Service Members you think they will take care of you? I recommend hiring another company to take care of your security needs not this one.

4 years ago

Reply from Brinks Home Security

Aaron, we are sorry to hear about your experience with your request to cancel. Please know that we never mean to make any request a difficult one. With that being said, I will look into this matter myself and reach out to you.-Daniela S.

Sep. 22nd, 2020

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Jkennon Sun City, AZ

Trying repeatedly to cancel my Brinks account to no avail. Originally with Envision but Brinks bought the account. The service dates back at least 2 years, possibly 3 prior to my husband's passing in 8/2018. At 88 I have the desperate feeling that they will be trying to collect from me after I am dead.

4 years ago

Reply from Brinks Home Security

Jkennon, I apologize for any difficulties you experienced while contacting us regarding this matter, as it is never our intention to make any situation a difficult one. We would love to speak with you to get this matter resolved amicably. We would gladly appreciate it if you send us an email at socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible and have your system up and running. – Daniela S.

Aug. 25th, 2020

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micheal sanders Cape Coral, FL

Let’s talk about the collections! Awful! I am laid off work due to COVID, take care of a stage 4 cancer patient and their collections team Rosenthal and Morgan is relentless, rude and they are harassing me. I have absolutely nothing right now! I will kill my self before I ever give them a dime! They literally yell at me!

4 years ago

Reply from Brinks Home Security

Michael, thank you for taking the time to leave us your honest feedback. At Brinks Home we ensure we are being honest and upfront in all our doings. We are sorry to hear of your experience as we would never want for a customer to feel this way or to have this kind of experience. I’d like the opportunity to take a further look into this matter. I have located your account and will be more than happy to reach out. – Juana H.

Jul. 8th, 2020

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Ben Franklin, TN

This is absolutely the worst alarm company going Their primary tactic is to put you on hold until you become frustrated and hang up I’m writing this review while I’m on hold with them and have been on and off for 45 minutes. Whenever the rep comes back I’m going to cancel monitoring why have it my system doesn’t work !

4 years ago

Reply from Brinks Home Security

Ben, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and your mere satisfaction means the most to us. Please know that we are here to help specially during a time of need. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.

Jul. 8th, 2020

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Herbert Minnig Sarasota, FL

I have been trying for a week to talk to a customer service rep to get the forms to cancel the contract and pay the remainder that I owe. I sold my house and no longer need the service. The new homeowner is not interested in Protect America's service. They are not protecting anything for me.

4 years ago

Reply from Brinks Home Security

Hi Herbert, We apologize for your experience and would like to answer any questions you may have about your account. Please reply with the name and address associated with your account and a member from our team will reach out to you soon.

Jun. 16th, 2020

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Elizabeth Kansas City, KS

The customer service was very helpful and answered all my question. Everything was explained very well. I am very satisfied with my security system

4 years ago

Reply from Brinks Home Security

Hi Elizabeth, We’re happy to hear about your positive experience. Please reach back out if you have any further questions about your security system.

Apr. 15th, 2020

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Nick Romanelli

Absolutely excellent ,very easy installation there people are terrific to work with and extremely helpful

4 years ago

Reply from Brinks Home Security

Hi Nick, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please reach back out to us if you have any further questions about your security system.

Apr. 15th, 2020

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Julia Labadie Boca Raton, FL

Moved into a house that had a protect American system. They advertise $20-$40 monthly but couldn't offer that low of a price. When I changed a battery on a window alarm the alarm went off and they wouldn't tell me the code to turn it off unless I signed up for service. It was torture and probably bad for our kids hearing.

4 years ago

Reply from Brinks Home Security

Hi Julia, Thank you for reaching out to us. In order to assist you with any questions you have about the equipment please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Apr. 8th, 2020

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Dawn Wilcox Port Orchard, WA

They are cheap but good luck trying to cancel the service. I cancelled in Nov. Still getting bills. They claim they had no record of it but could tell me when I had "tried" to cancel! Claim to have called but I have no record. They NEVER emailed regarding but are emailing me the cancellation form now. Just delaying to get more $$ out of me!!

4 years ago

Reply from Brinks Home Security

Hi Dawn, We appreciate your feedback. Please reply via “Private Response” with the name and address associated with your account and one of our team members will reach out to you with assistance.

Mar. 27th, 2020

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Toya Brown Durham, NC

Out of all the security systems I have had BRINKS IS THE WORST!!! Their customer service is a constant pain. I get nothing but excuses when I call. I have given them many chances to fix the problem but they refuse to deliver.

4 years ago

Reply from Brinks Home Security

Toya, Thank you for taking the time to leave us your feedback as it allows us to grow as a company. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. Please know that we are committed to be fair and honest with all of our customers. I’d like the opportunity to take a further look into this matter to provide you with a resolution. I have located your account with us and I will be sure sure to reach out to you. – Juana H.

Mar. 20th, 2020

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Cg Hudson, FL

Had the worse customer service evening shift. I told the guy that I just needed a quote and what I needed for my house.And the guy who answered told me about himself and his military experience and tried to sell me other things.He was very rude, unprofessional.He turned out to be the manager.

4 years ago

Reply from Brinks Home Security

Hi there, At Protect America we strive to handle each customer with special care and consideration. We would be more than happy to assist with any questions you might have about our home security systems. Please reply via “Private Response" and a member of our team will follow up with you.

Feb. 19th, 2020

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Shiny Camano, WA

6 years ago you could actually speak to a service agent in a timely manor... NOT ANY MORE! They have missed my house (garage) getting broken into once. That was enough for me!!! then, police came 8 hours later!!!!! They dropped the ball once! That's to many for me!!!!!!!!

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out. Your safety is important to us. To schedule you a callback with one of our Advanced Care Leaders, please reply via "Private Response" with the name and address associated with your account. A member from our Advanced Care team will be able to provide you with assistance once we verify your account.

Feb. 6th, 2020

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