Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Shayla Wells

Because my doorbell and thermostat is still not working. Going to have to pay someone to complete

5 years ago

Reply from Brinks Home Security

Hi Shayla, We would be more than happy to help with your equipment. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you with assistance once we verify you as a customer.

Jan. 24th, 2020

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Verified Customer

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Shaun

So far, customer service has been top notch.

5 years ago

Reply from Brinks Home Security

Hi Shaun, Thank you for the review. We’re happy to hear about your positive experience with our Care team. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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FEM

Price competitive. Lower monitoring fees. Easy!

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the positive review. Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Jack

Great support staff. Got good help with all questions.

5 years ago

Reply from Brinks Home Security

Hi Jack, Thanks for the positive feedback! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Teresa Suttles Taylors, SC

Good value for the money. easy installation. good customer service

5 years ago

Reply from Brinks Home Security

Hi Teresa, Thank you for the review. We’re happy to hear about your easy installation and positive experience with our Care team. Please let us know if we can provide you with further assistance.

Dec. 30th, 2019

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Verified Customer

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anonymous Monument, CO

They listen and they got things done like they said they would.

5 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Dec. 20th, 2019

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Verified Customer

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Bruce Sandy, UT

Seems to be pretty good, high quality equipment.

6 years ago

Reply from Brinks Home Security

Hi Bruce, Thank you for the review! Please let us know if we can provide you with further assistance!

Dec. 4th, 2019

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Verified Customer

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Harvey Harrison, MI

They walked me through installing the system and were pretty patient.

6 years ago

Reply from Brinks Home Security

Hi Harvey, Thank you for the review! Please let us know if you have any questions about your system.

Dec. 4th, 2019

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Verified Customer

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Beverly Riegelsville, PA

excellent customer service. system functions well.

6 years ago

Reply from Brinks Home Security

Hi Beverly, Thank you for the positive feedback! We’re happy to hear you’re enjoying your system. Please let us know if we can provide you with further assistance.

Dec. 2nd, 2019

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Verified Customer

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Daniel Hungerford

The customer service has been great! super happy so far.

6 years ago

Reply from Brinks Home Security

Hi Daniel, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need further assistance.

Nov. 19th, 2019

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Verified Customer

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Scott Barber

Good product but needs more info on compatible products for automation

6 years ago

Reply from Brinks Home Security

Hi Scott, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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Serge vandenput

I've been trying to call you three times I have a problem leave my phone number no one returns my call can't get a hold of nobody

6 years ago

Reply from Brinks Home Security

Hi Serge, We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak time we do experience high call volumes. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Jim Weatherford, TX

Everyone has been very helpful, knowledgeable, and patient.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Anonymous Louisville, KY

It's a pretty good service to be with. So far I like it.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Victor Kalamazoo, MI

I like the medical button, easy installation, and price.

6 years ago

Reply from Brinks Home Security

Hi Victor, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Shakita Southaven, MS

Installer was very professional and easy to work with

6 years ago

Reply from Brinks Home Security

Hi Shakita, Thank you for the positive review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Shalisia Young

Your company need a upgrade on your cell phone policies. I wish my phone can tell me whose coming in and out my door throughout the day.

6 years ago

Reply from Brinks Home Security

Hi Shalisia, Thank you for reaching out to us. We would like to assist you with any questions you have regarding your system. If you can, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 14th, 2019

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Verified Customer

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John Brown

I have had no issues with the system since its installation

6 years ago

Reply from Brinks Home Security

Hi John, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 14th, 2019

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Verified Customer

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Lisa Reisdorph

It's a simple system and does a good job

6 years ago

Reply from Brinks Home Security

Hi Lisa, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Renee Loomis

Easy to use. Works! Love using my phone to arm and disarm.

6 years ago

Reply from Brinks Home Security

Hi Renee, Thank you for the positive review! We’re happy to hear you are enjoying our system and its integration with your mobile phone. Please let us know if you need any further assistance.

Nov. 15th, 2019

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Verified Customer

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Donald

The equipment is working well and it's simple to use.

6 years ago

Reply from Brinks Home Security

Hi Donald, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Marcus

It was easy installation and very easy anybody could do it.

6 years ago

Reply from Brinks Home Security

Hi Marcus, Thank you for the positive review! We’re happy to hear the installation was easy for you to complete. Please let us know if there’s any way we can further assist you.

Nov. 11th, 2019

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Verified Customer

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Lisa Glickstein Tinton Falls, NJ

Install very smooth and accommodating to my schedule

6 years ago

Reply from Brinks Home Security

Hi Lisa, Thank you for the positive review! We’re happy to hear the installation ran smoothly. Please let us know if you need any further assistance.

Nov. 6th, 2019

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Verified Customer

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Westcott

Good service; system always works; reasonably priced;

6 years ago

Reply from Brinks Home Security

Hi Westcott, Thank you for the positive review. We’re happy to hear you are enjoying our system. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Dennis DAlfonso

Great service & they did everything they promised

6 years ago

Reply from Brinks Home Security

Hi Dennis, Thank you for the review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Tameka

Customer service is great system is great

6 years ago

Reply from Brinks Home Security

Hi Tameka, Thank you for the positive review! We’re happy to hear about your great experience with our Care team. Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Brenda Sauk Rapids, MN

System works really good and the customer support is good.

6 years ago

Reply from Brinks Home Security

Hi Brenda, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need further assistance.

Oct. 28th, 2019

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Verified Customer

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Sheila Richton, MS

I had my alarms go off and they were very quick to respond.

6 years ago

Reply from Brinks Home Security

Hi Sheila, Thank you for the review. Please let us know if you need further assistance.

Oct. 28th, 2019

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Verified Customer

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Charles Deale, MD

Any time I've had an issue it was taken care of quickly.

6 years ago

Reply from Brinks Home Security

Hi Charles, Thank you for the feedback. We’re happy our Care team has assisted you with your requests promptly. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Russell Vermilion, OH

Easy to use and it was simple to install.

6 years ago

Reply from Brinks Home Security

Hi Russell, Thank you for the feedback. We’re happy to hear the system has been easy for you to use. Please let us know if you need any further assistance.

Oct. 22nd, 2019

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Verified Customer

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David

Good service. Reliable. Helpful. Good bargain.

6 years ago

Reply from Brinks Home Security

Hi David,
Thank you for your feedback! We are glad that you are happy with the service. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Verified Customer

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Ryan Rio Rancho, NM

They were very attentive. It looks very professional.

6 years ago

Reply from Brinks Home Security

Hello Ryan,
Thank you for your feedback. We are glad that our Care team was helpful. Please let us know if you need any further assistance.

Sep. 30th, 2019

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Verified Customer

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Of Jamaica, NY

Customer service reps are very informative and very helpful.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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TB Duvall

Great service. Nice people to work with. Easy installation.

6 years ago

Reply from Brinks Home Security

Hi TB,
We appreciate your feedback, glad that you had a great customer experience and an easy install. Please let us know if you have any questions

Sep. 12th, 2019

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Verified Customer

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Matthew Marshall

Fantastic customer service. Great pricing

6 years ago

Reply from Brinks Home Security

Hi Matthew,
Thank you for your feedback and glad that you had a great customer experience. Please let us know if you have any other questions.

Sep. 12th, 2019

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Verified Customer

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Liigi zucchet

Delivered what promised on time and were helpfull to install system

6 years ago

Reply from Brinks Home Security

Hi Liigi,
We appreciate your feedback! Please let us know if you have any other questions!

Sep. 4th, 2019

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Verified Customer

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Terrance

just love a good security system with a great price value

6 years ago

Reply from Brinks Home Security

Hi Terrance,

Thank you for your feedback! Please let us know if you have any questions.

Sep. 4th, 2019

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Verified Customer

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Marvin L. McKie Littleton, CO

Seems to be a good sound product along with good customer support

6 years ago

Reply from Brinks Home Security

Thank you, Marvin for your feedback! Please let us know if you have any other questions!

Aug. 19th, 2019

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Verified Customer

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Kerri Johnson Radcliff, KY

Easy installation, knowledgeable representatives, helpful

6 years ago

Reply from Brinks Home Security

Hi Kerri,
We appreciate your feedback and are glad that the DIY process was simple for you.

Aug. 19th, 2019

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Verified Customer

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Gerry Athens, AL

I feel safer with protect america. They are helpful and courteous.

6 years ago

Reply from Brinks Home Security

Thanks, Gerry. Let us know if we can be of any further service!

Aug. 13th, 2019

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Verified Customer

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Archia Walker Columbia, SC

All question s are answered in a timely fashion .

6 years ago

Reply from Brinks Home Security

Thank you, Archia!

Jul. 10th, 2019

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Verified Customer

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Michel Daoud Brooklyn, NY

Excellent service and products for the price

6 years ago

Reply from Brinks Home Security

Thank you, Michel!

Jul. 10th, 2019

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Verified Customer

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Rocco

Equipment was easy to set up and seems reliable so far

6 years ago

Reply from Brinks Home Security

Thank you, Rocco!

Jul. 10th, 2019

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Verified Customer

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Gladys Sneed Front Royal, VA

work without internet, customer services is excellent

6 years ago

Reply from Brinks Home Security

Glad to hear that you're happy, Gladys!

Jul. 2nd, 2019

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Verified Customer

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Velda robinson

Needs no wifi and their prompt in contacting you

6 years ago

Reply from Brinks Home Security

Thank you, Velda!

Jun. 10th, 2019

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Verified Customer

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Matthew

Ok system but have nothing but problems with outdoor cam and Visio doorbell

6 years ago

Reply from Brinks Home Security

Hey Matthew - thank you for taking the time to leave some feedback. We're sorry to hear that you're having a hard time with the outdoor camera and the video doorbell. Have you had a chance to speak with a member of our customer support team? If not, could you please reply via 'private response' with the full name and address associated with your account? A member of our customer care team will reach out to you once we can verify you as a customer. Thank you in advance and again, we're sorry to hear that your experience has been less than perfect.

Jun. 10th, 2019

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Verified Customer

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Stephen C. Rosene

Great, friendly, helpful people. Good equipment.

6 years ago

Reply from Brinks Home Security

Thank you, Stephen!

Jun. 10th, 2019

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Verified Customer

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Shawaunna Middleton

No upfront costs, reliable service and great products!

6 years ago

Reply from Brinks Home Security

Glad to hear that you're happy, Shawaunna!

Jun. 10th, 2019

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Verified Customer

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Anonymous Huntsville, AL

So far the system is working. It's easy to use and simple.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 31st, 2019

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Verified Customer

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Dick Larson

Superb Customer Service! Terrfic technical support.

6 years ago

Reply from Brinks Home Security

Thanks, Dick!

May. 29th, 2019

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