Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Sharon Champagne

Used this company for 5 years.....paying $54 a month. When it was time to cancel it was a hassle. You have to fight the company to cancel, they set all kinds of conditions. One time I was so frustrated, I cried and asked them, "what do I do to get away from your company?" The company harasses you, they will call up to 4 times a day! Finally they cancelled my service but not before they said will you stay for $15.99 a month?????? NO!! They gave me so much grief, I won't stay if it was free. Worst customer service in the world.

8 years ago

Reply from Brinks Home Security

Sharon, When it comes to a customer looking to terminate their security, we always strive to ensure that we have done everything we can to satisfy our customers security needs. With that being said, we never want it to be an unpleasant experience, and I apologize if this was not the case for you. If you have an questions or concerns pertaining to your account, please contact us at 888-758-5900, and we will be sure to address them accordingly. -Ashley C.

Jan. 16th, 2018

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Chad Shelbyville, TN

Customer Service is always there to help you. They were fast to get my services installed and have amazing installers representing their name

8 years ago

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Brian Rowley Providence, RI

This company is garbage, I had them for several years and they missed an alarm in my house and told me it was my responsibility to contact them regularly to make sure they are communicating with my alarm panel. I asked them why they did not notify me when they lost contact with the panel and I was literally told to read my contract. I am just warning you read all the fine print and search for options there are many out there.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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christopher mousseau Ypsilanti, MI

It is unfortunate that my mother has fallen sick and along with that has made poor decisions ,we (children) moved her back to MI. from AZ. so we can take care of her.. but MONI dont care they still want my 79 yr. old mother to pay two more years of contract.. while we figure how to pay her medical bills. well at least there CEO/ corporate can still thrive. thank you ,,, I understand a contract is a contract but some sort leeway would have went a long way with me !!

8 years ago Edited September 14, 2021

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ROBIN & CAROL Lucerne Valley, CA

We recieved service from Protect America for NINE YEARS (3 yr contract) & when there equipment failed (after nine years of no contact, correspondence or equipment upgrade) they wanted us to sign another three year contract to upgrade the equipment at a higher monthly rate and pay for the time we had no service. NO THANK YOU - OH YEA I FORGOT THE MOTION SENSORS NEVER DID WORK. I remember the women on the phone (somewhere in Texas) when I tried to set up the equipment.

8 years ago

Reply from Brinks Home Security

Hi Robin & Carol,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Jeff Brown Idaho Falls, ID

Accomodating, help plan system for best result, spent plenty of time advising on how to set up the system, provides 24/7 monitoring, so far no issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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None Henrico, VA

Online reviews . My wife is grateful for the help with installing the system in my absence. However, when one of the sensorsame fell off the door,it triggered an alarm that summoned 3 police cars. No one was home at the time. She found dealing with the agents by phone quite frustrating and could only get satisfaction from a supervisor. We have cancelled our agreement and returned the system. My wife feels safer with a big loud dog in the house and a gun under her pillow.

8 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

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Dave T Troutville, VA

Just gathering specs & costs for comparison. Have not signed with any company yet. Most likely will not be Protect America though due high pressure sales effort - received multiple calls per day, for several days, including late evenings & Saturday/Sunday, when I told the initial caller we were not ready to commit & I would contact them when ready.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Thomas Terry Chesapeake, VA

I was with Moini for over 5 years. I got a divorce and had to sell my house. They repaid my loyalty by trying to keep me in a contract for an additional 13 months past my house sale date. Like several people below I also just filed a claim with the BBB. They must be real desperate for customers. When I moved out of my last house ADT canceled the remainder of my contract with no issues. This is the difference between a high grade business and a poor grade struggling business. Don't get tricked into doing business with this company.

8 years ago

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Paul

Salesperson states that you have to use "their" equipment and it is "free". Tells me my equipment is outdated. (it is a 2gig brand new whole house automation ) BS. Gives me monitoring rate and tells me that rate includes the cost of equipment after telling me equipment was "free". Called her out on it and she became defensive. Deceptive sales practices...no thank you!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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michelle montgomery Mesa, AZ

this company beware they are crooks they raise thier fees without notification customer satisfaction is not thier concern they are all about money and not about people wish i would researched better buyer beware zero star rating in opinion unforutnately i have to deal with them for 2 more years unless i buy out my contract my representative said I was locked in for 3 years on my cost dont get this company if on fixed income they raise rates without notification read fine print rip off BUYER BEWARE RUN WHILE YOU CAN

9 years ago

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Richard Keith Hill Frederick, MD

While on the telephone with the company because the system had reported a sensor problem, someone at the company called the police and reported that there was a burglary in progress. We had paid for the month of July the day before that and were told we could not get a refund, but a month after we had cancelled our service the made an ACH withdrawal from our bank account. I called them and they told me too bad.

9 years ago

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Keith Falls Roseburg, OR

I have been a customer for 8 years. Now that I go to cancel and they insist they charge me for another month. This is for my own protection they tell me. My contract with them was completed years ago. They say I can sigh up again at a reduced rate. Do I look like I just fell off the turnip truck. I will never deal with this company again!!! They charge an extra month just to cancel my account! Not a happy camper. Avoid this company. I will check out Simply Safe.

9 years ago

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Stephen Benavides Santa Ana, CA

I have spent 2 months trying to get full connectivity on my system. I have a detached garage and the sensors for the door, window and the motion detector continue to lose contact and report failures. They have been out to fix it twice with no resolution. I have to contact the techs to schedule service, MONI does not. They use 3rd party techs and I think this group is more interested in selling the contract revenue than customer satisfaction. At least as far as my installation is concerned.

9 years ago

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Christine Salt Lake City, UT

I have had the system in for 1 month now and it never worked. Customer service is excellent, friendly, patient but i have yet to have a Ready to alarm green bar on the main panel. I have been on with tech support 6 or more times (an hour or more each time) they try but we can't get it working. I will try one more tech call back but if not the whole system is getting returned. It was supposed to be easy but it has been a very frustrating experience and i have missed so much work !

9 years ago

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Joseph Mula Bakersfield, CA

Been with this company for 10 plus years. C/S has become obsolete for the last couple of years took 3 phone calls and over 30min to talk to someone over the phone last night their new voice jail is ridiculous. Paying $44 a month for aggravation. I use Simplisafe at my business for the last 18 months at half the price and couldn't be happier. Will install at the house next month. STAY AWAY FROM MONI.

9 years ago

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Juri Habu

We had a security service for two years, so far it was good. The house was sold this May and then the company simply denied a cancellation, even negotiation of cancellation. We have to pay for another 40 months to fulfill contract obligation. We are contacting a lawyer to handle the case. DO NOT sign a long term contract with this company. The agent was rude and even didn't escalate the case to the manager.

9 years ago

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Ri Bak Fairfield, CT

Hassle free installation, prompt and timely. The equipment works as advertised and I have had no issues with support and/or operation.

9 years ago

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Mylaunna Lee Diamond Bar, CA

Customer service is terrible. If you a long term customer and having issues with the equipment, they pass you from person to person to try and renew your contract rather than resolving your issue. Their technical support is only open from 7 am to midnight. And It takes at least a week for someone to come out and resolve your issue. Their equipment is subpar. and you have the change the batteries in their outdated equipment way to often. Image having to hear a beeping sound for an entire week. Stay Away from them.

9 years ago

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Faye Parker Nashville, TN

Excellent company to work with, from sales rep to installation tech, follow up, & support services. I am so glad I switched to this company.

9 years ago

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Patrina Rodriguez Glen Burnie, MD

Tried to cancel after 30 months of service due to transfer out of state was told could not because of locked in 36 month contract.. NO EXCEPTIONS. Tried to prepay remaining 6 months told could not had to have payment deducted every month and call back in 5 months to give 30 days notice to cancel. Horrible policy. Would not recommend. You never know what can happen in 36 months and I never heard of a company that would not take a prepaid payment!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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LaDonna Pauley Dallas, TX

I had this alarm system for years. I got sick and couldn't work. I called to cancel it and was told that my contract had 6 months left. I paid for 6 months and then called and was told I had 3 months more. They lie and can't be trusted if you try to cancel.

3 years ago

Reply from Brinks Home Security

LaDonna Pauley, thank you for your feedback. We are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea

Sep. 15th, 2023

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Ur Houston, TX

This has got to be the best home security service overall .everything they offer and everything they know makes this service top of the class.great customer service.

3 years ago Edited January 20, 2023

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Andrea

Jan. 20th, 2023

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Kenneth Brooks Salem, AL

I like the responsiveness of Brinks, they get with me immediately if I have any issues. I dislike that their prices went up with me being notified of the change.

4 years ago

Reply from Brinks Home Security

Hi Kenneth! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need or have any questions regarding billing, please don’t hesitate to reach out to us. - Jaime

May. 11th, 2022

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Laura Mccall Marysville, CA

Love brinks home security. The system always made me feel secure in my home. With a push of a button I could have someone here. Customer service was super nice as well.

4 years ago

Reply from Brinks Home Security

Hi Laura! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 10th, 2022

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JOld2 Sacramento, CA

I had Brinks system installed in my home about 14 years ago. Luckily I have not had any break-ins so I don't have experience with them having to notify the local police dept. But I am happy with the system.

4 years ago

Reply from Brinks Home Security

Hello! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Mar. 28th, 2022

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Zac Cannon Long Beach, MS

My family for years used Brinks security alarms. The systems worked great, but did get extremely buggy as it aged a few years. Their systems are reliable and I never had major issues while visiting my parents.

6 years ago

Reply from Brinks Home Security

Zac, We appreciate you taking the time to leave us this review. We love to hear when we can provide a family with years of protection. We certainly look forward to many more years to come, thank you for choosing Brinks Home. -Juana H

Jan. 16th, 2020

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Crystal Edwards Pleasant Grove, UT

System works awesome. Customer service is great. Great value! All my sensors were free. Our family has peace of mind now at night and during vacations.

6 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for the review! We’re happy to hear about your positive experience and that our system is helping your family have peace of mind both away and at home. Please let us know if you need further assistance.

Nov. 5th, 2019

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Amy Stewart Gilbert, AZ

WE have had brinks for the past 15 years and have loved them. They are a wonderfully reliable company! I love knowing that if anything goes wrong they will be there!

8 years ago

Reply from Brinks Home Security

Amy we are ecstatic to hear that a long time customer like yourself has had nothing but amazing services with our company. We strive to maintain the fastest signal response time in the industry to keep our customers. Thank you for your feedback! - Abraham C.

Jul. 6th, 2018

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Verified Customer

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Diane leadmon

Fast response to questions and courteous employees

5 years ago

Reply from Brinks Home Security

Diane, thank you for taking the time to leave us this review. Here at Brinks Home your satisfaction is our priority, we are glad to hear that you are satisfied with our quick response time. If there is anything else we can do for you, please do not hesitate to reach out to us. - Edwin Q

Nov. 10th, 2020

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Verified Customer

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Archie C Moore

Great customer service that you can count on.

5 years ago

Reply from Brinks Home Security

Archie, thanks for leaving us such a wonderful review. We are glad that you are satisfied with our services. At Brinks Home Security, we work very diligently, and it will provide them with great encouragement to keep doing what they are doing. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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Traci Dixon

Customer service is very responsive and easy to deal with.

5 years ago

Reply from Brinks Home Security

Traci, hearing that you are satisfied with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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CRYSTAL

They respond when things not right & right away

5 years ago

Reply from Brinks Home Security

Crystal, hearing that you are happy with our service best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Brinks Home Security. Do not hesitate to reach out to us at any time. -Daniela S.

Nov. 10th, 2020

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Verified Customer

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R

easy to manage, I feel safe at home or away from home.

5 years ago

Reply from Brinks Home Security

Hello, thank you for your kind words. At Brinks Home Security we strive for experiences just like these. If there is anything else, we can assist you with please feel free to reach out to us. Thank you for being sure sure. – Daniela S.

Nov. 10th, 2020

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Verified Customer

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Ernestine Banks

Your service and technical support is excellent.

5 years ago

Reply from Brinks Home Security

Ernestine, we are glad to hear that you have received excellent service from our technical support team. Thank you for the feedback, it is appreciated. If there is anything else, please don't hesitate to reach out. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Gwen

Trust worthy. Excellent customer service.

5 years ago

Reply from Brinks Home Security

Gwen, thank you for the feedback. At Brinks Home Security we strive to provide the best customer service and we are glad you have experienced this. If there is anything else we can do for you, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Priscilla Marie Hayes

I like the products and great customer service.

5 years ago

Reply from Brinks Home Security

Priscilla, we are glad to hear that you are enjoying our service. Thank you for reaching out and letting us know how we are doing. If there is anything else we can do, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Ed Dietze

They do a great job and reasonably priced.

5 years ago

Reply from Brinks Home Security

Ed, at Brinks Home Security we are happy to hear you are satisfied with our service and are thankful for your feedback. We appreciate you for letting us know how we are doing and if there is anything else we can do, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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BreAna

Professionalism from installer to monitoring staff

5 years ago

Reply from Brinks Home Security

BreAna, We are happy to hear you are receiving the best customer experience from installation to customer service. This is what we aim for every customer to have and we appreciate you for reaching out and sharing this with us. If there is anything else we can do to make your experience even better, please let us know! -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Kimberley Davidson

The associate was very kind and courteous no longer wait

5 years ago

Reply from Brinks Home Security

Kimberley, thank you for taking the time to leave us this wonderful review. At Brinks Home we strive to provide customer satisfaction and being accountable. If there is anything, we can do to make this experience better, please feel free to reach out. – Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Jeni Lane

They have delivered everything they said they would

5 years ago

Reply from Brinks Home Security

Jeni, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S .

Nov. 3rd, 2020

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Verified Customer

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Debbie Silva

Very difficult to confirm appointment with contractors and my cameras are horrible

5 years ago

Reply from Brinks Home Security

Debbie, Hello, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. I was able to locate your account and I will reach out as soon as possible to resolve this matter. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Janice Young

Not even sure if the system worked for the first couple of years.

5 years ago

Reply from Brinks Home Security

Janice, thank you for leaving us this review. At Brinks Home Security we care about your protection and we want to make sure that your system is working properly. Feel Free to call our technical support department at any time. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Linda

Answers questions right away when I call

5 years ago

Reply from Brinks Home Security

Linda, thank you for taking the time to share this with us. We are glad to hear that we have answered the questions you had. If there is anything else we can do, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Donald Reed

Have never had any problems with this security company.

5 years ago

Reply from Brinks Home Security

Donald, thank you for taking the time to provide feedback. We are glad to hear that everything has been going as expected with your service. If you do need assistance with your system or service please do not hesitate to reach out, we are here to help! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Clyde Simpson

We recently were switched from Protect America, and have called numerous times to receive new signs . We have yet to receive them.

5 years ago

Reply from Brinks Home Security

Clyde, we are sorry to hear about your recent experience with us. At Brinks Home Security your satisfaction is our priority and I will reach out to you to resolve this matter. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Stevemcdowellwilliams

Well my Alarm went off the police is right here

5 years ago

Reply from Brinks Home Security

Steve, thank you for sharing your experience. We are glad to hear that you are satisfied with our quick response time, one of the fastest in the industry. Please let us know if there is anything else we can do for you. -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Bill Simmons

Always there when I've needed them . Very helpful .

5 years ago

Reply from Brinks Home Security

Bill, thank you for your feedback and letting us know how we are doing. If there is anything else we can do for you, please let us know! -Edwin Q.

Oct. 26th, 2020

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Verified Customer

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Myra

Because they were very professional and helpful to me

5 years ago

Reply from Brinks Home Security

Myra, thank you for taking the time to leave us a 5-star review to match your 5-star services. Let us know if you have any other questions. Have a great week! – Daniela S.

Oct. 26th, 2020

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Verified Customer

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Cindy Anderson

They are a Reliable and courteous company

5 years ago

Reply from Brinks Home Security

Cindy, we are glad that you are satisfied the unique service that we provide at Brinks Home Security. Thank you for taking the time to reach out to us to let us know of your great experience. Have an amazing week! – Daniela s.

Oct. 26th, 2020

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